餐饮服务管理信息系统

内蒙古科技大学

本科生课程设计说明书（课程论文）

题 目：餐饮服务系统

学生学号：程达奇 0865138225

专 业：信息管理与信息系统

班 级：信管2008-2班

指导教师：王威 副教授

郝永宽 讲师

内蒙古科技大学课程设计说明书（课程论文）

I

摘要

随着我国市场经济的快速发展，餐饮业近两年来已呈现出高速发展的态势。但在快速发展的同时，餐饮业在日常经营管理中仍普遍采用手工管理方式，整体科技含量低。随着餐饮企业规模和数量的不断增长，手工管理模式无论是在工作效率、人员成本还是提供决策信息方面都已难以适应现代化经营管理的要求，因此制约了整个餐饮业的规模化发展和整体服务水平的提升。

一个好的餐饮管理信息系统能帮助饭店节约成本，提高经营效率。开发一个餐饮管理信息系统要求我们不仅要有软件编程的能力，还要求有系统化的分析设计能力，而且对页面设计以及数据库管理有较高要求，能够很好的将我们大学期间所学的知识结合使用起来。

本文主要针对中小型饭店餐饮管理中的一些问题，将其与计算机信息管理系统结合起来，实现中小型饭店管理信息计算机化、系统化，将中小型饭店管理中的工作流转化成比较科学化、规范化的业务流程，使管理基础数据更加准确化，管理人员摆脱了事务性工作，转而从事管理专业工作，为经营决策提供了快捷和强大的数据支持。把计算机用于餐饮企业管理，可在很大程度上提高管理者分析和决策的科学性，提高经营管理水平，带来更多的顾客，使企业取得更好的经济效益。

关键词：餐饮管理

内蒙古科技大学课程设计说明书（课程论文）

II

Abstract

With the rapid development of market economy in China, the restaurant industry

in the past two years has presented the high-speed development of the situation. But

in the fast development at the same time, in the daily management of the catering

industry is still widespread use of the manual management mode, and the overall

technology content is low. With the size and number of food and beverage enterprise

continues to grow, the manual management mode whether in work efficiency and

personnel costs or provide the decision information are already difficult to adapt to

the requirements of the modern business management, so restricted the whole

restaurant industry's development in scale and overall service level of ascension.

A good restaurant management information system can help the hotel business

cut costs, improve efficiency. Develop a catering management information system

requirements we should not only have the ability of software programming, is also

required to be systematized analysis the design ability, but also to page design and

database management higher demand, can very good will we university of knowledge

combined use up.

This paper mainly in view of the small and medium-sized hotel restaurant

management of some problems, and with the computer information management

system, and realize the combination of small and medium-sized hotel management

information with computers, systematic, and small and medium-sized hotel will in the

management of workflow into a more scientific and standardization of business

process, make more accurate basic data management, management personnel from the

routine work, in turn, is engaged in professional work for business management,

provide a quick decision, and the strong support of the data. The computer for

catering enterprises management, can greatly improve management analysis and

decision-making more scientific, improve the management level, bring more

customers, causes the enterprise to better economic benefits.

Keywords: Database VB restaurant management

内蒙古科技大学课程设计说明书（课程论文）

III

目录

摘要......................................................................................................................... I

Abstract .................................................................................................................. II

1 绪论.................................................................................................................... 1

1.1 项目开发背景 ..................................................................................................... 1

1.1.1 国外餐饮业发展现状 ................................................................................. 1

1.1.2 国内餐饮业发展现状 ................................................................................. 2

1.2 餐饮管理系统文献综述 ....................................................................................... 3

1.2.1 餐饮管理系统国内文献综述 ....................................................................... 3

1.2.2 餐饮管理系统国外文献综述 ....................................................................... 4

1.2.3 文献综述总结 ............................................................................................ 4

1.3 项目开发思路及报告结构 .................................................................................... 4

1.3.1 项目开发思路 ............................................................................................ 4

1.3.2 选择开发技术 ............................................................................................ 5

1.3.3 论文结构 ................................................................................................... 6

2 餐饮企业管理信息系统规划............................................................................ 6

2.1 餐饮企业组织结构调查 ....................................................................................... 6

2.2餐饮企业业务调查 ............................................................................................... 7

2.3 信息系统数据规划 ............................................................................................ 10