(完整word版)BEC初级真题1

BEC初级--阅读课程电⼦版教材word资料26页BEC初级阅读讲义主讲：⽥冲欢迎使⽤新东⽅在线电⼦教材第⼀课时BEC简介Part 1 理解句义题Test 1READINGPART ONEQuestions 1-5Look at questions 1-5.In each question, which sentence is correct?For each question, mark one letter (A, B or C) on your Answer Sheet.A B C which of the courses they have decided to do.Test 2READINGPART ONEQuestions 1-5● Look at questions 1-5.● In each question, which sentence is correct?● For each question, mark one letter (A, B or C) on your Answer Sheet.C will supervise training.4 5 Test 3READINGQuestions 1-5●Look at questions 1-5.●In each question, which sentence is correct?●For each question, mark one letter (A, B or C) on your Answer Sheet.●In each question, which sentence is correct?●For each question, mark one letter (A, B or C) on your Answer Sheet. 1B MarketingC AdministrationC At present there is no charge for changing foreign money.C Businesses are renting out empty office space to help their falling profits.第⼆课时test 1PART TWOQuestions 6-10 ● Look at the list below. It shows a number of business training courses.● For questions 6-10, decide which training course (A-H) each person on the opposite page needs.● For each question, mark one letter (A-H) on your Answer Sheet.● Do not use any letter more than once.some to meet PART TWO● Look at the list below. It shows the titles of chapters from a book about management.● For questions 6-10, decide which chapter (A-H) each person on the opposite page should read.● For each question, mark one letter (A-H) on your Answer Sheet.● Do not use any letter more than once.contracts with78on how to avoid9company ’s promotion ’s skillsPART TWOQuestions 6-10● Look at the list below. It shows a number of tasks that staff need to do in order to organize an anniversary part for their company.● For questions 6-10, decide which task (A-H) would be most suitable for each person on the opposite page.● For each question, mark the correct letter (A-H) on your Answer Sheet.● Do not use any letter more than once.6 7 fora8 9 10 Test 4PART TWOQuestions 6-10● Look at the contents page below. It shows the titles of eight different sections of a business directory.● For questions 6-10, decide which section of the directory (A-H) each person on the opposite page should look at● For each question, mark one letter (A-H) on your Answer Sheet.● Do not use any letter more than once.6789Look at the notice below. It shows the departments in a company.For questions 1-5, decide which department A-H each employee should contact.For each question, mark one letter A-H on your Answer Sheet.1.Ms. Williams needs to send a large order to an important customer in the USA. 2.John Carter needs extra staff to help with an unexpected order. 3.Mr. Wales wants to discuss advertising for his new product. 4.Mary Walden thinks she has been charged too much tax on her pay. 5. Jan Whittaker has a box of faulty goods which a shop has sent back.第三课时Part 3 看图搭配问题的句⼦结构：主语（名词）+ 谓语动词+副词+时间状语通常作主语的名词：sales ，profit ，turnover ，share ，price谓语动词：1. 表⽰上升状态的动词：up ，go up/be up ，rise ，increase ，advance ，jump ，leap ，grow ，climb ，soar ，surge ，rocket ，lift，improve，balloon，bulge，be robust，closed higher，be an all time high，reach a peak2. 表⽰下降的词：down，be down/go down，drop，fall，decrease，decline，dip，plunge，weak，lose，be an alltime low，reach a trough3. 表⽰反弹的词：rally，recover，rebound，bounce4. 表⽰保持不变的词：be/keep/stay/remain + still/steady/stable/constant/maintained，level off5. 表⽰波动，不稳定的词：be uncertainty，be flexible，bechangeable，fluctuate，fluctuation，volatile 副词：1. 表⽰程度⼤的词：sharp/sharply，only，increasingly，considerably dramatically，prominently，substantially，apparently，obviously2. 表⽰程度⼩的词：little，small，tiny，hardly，narrowly时间状语：表⽰⼀段时间的：within the period，throughout the period表⽰开始：at the start / beginning of the period表⽰在中间：in the middle of the period表⽰在结尾：at the end of the period表⽰在余下的时间内：at the remaining / rest of the period做题顺序：1. 读第⼀个做题说明2. 读图表的标题和图例说明3. 读表的横坐标和纵坐标4. 看问题Test 1PART THREEQuestions 11-15●Look at the chart below. It shows a company’s performance on the London stockmarket during 10 working days.●Which day does each sentence (11-15) on the opposite page describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.STOCK MARKET PERFORMANCE11At the close of this day’s trading, shares dipped just below 630 pence, despite achieving higher levels throughout the rest of the day.12On this day share prices closed considerably lower than the previous working day, with the fluctuation between high and low being at its greatest.13Shares closed at their lowest value of the day’s trading, but narrowly avoided the worst performance of the period.14Shares closed at a higher value than the precious two days, although around 17 pence down on the high point for the day. 15During this day shares rose and fell within only a narrow margin and closed in the middle of the range, before falling sharply at the end of the following day.Test 2PART THREEQuestions 11-15●Look at the charts below. They show Internet sales compared to High Street sales ofholidays offered by eight different travel companies during a three-year period.●Which chart does each sentence (11-15) on the opposite page describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.11 Although Internet sales started higher than High Street sales, they lost that lead when both dipped in the middle of the period.12 High Street sales and Internet sales reached their peak in the middle of the period, butInternet sales declined more sharply at the end.13While both High Street and Internet sales rose throughout the period, High Street sales saw their greater increase in the middle year.14Both Internet and High Street sales dipped in the middle of the period, with the Internet always achieving fewer sales than the High Street.15High Street sales fell from their early high point to equal Internet sales, and both then remained level at the end of the period.Test 3PART THREEQuestions 11-15●Look at the table and charts below. They show the market share, annual turnover and shareprices for eight electronics manufacturing companies between 2019 and 2019.●Which company does each sentence (11-15) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.TURNOVER(￡ MILLION)MAXIMUM AND MINIMUM SHARE PRICES (￡) 2019-201911This company’s share price ended the period lower than it started, its market share declined sharply, and its turnover also dropped.12Although this company’s market share declined over the period, its turnover almost doubled and the share price closed higher than it opened.13Despite increasing its turnover, this company was unable to keep its strong market share,which, like its share price, ended below its 2019 level.14Shares in this company ended the period close to matching their best performance, while market share and turnover rose from already strong positions.15While this company’s market share and turnover increased slightly from low levels, its share price closed well below its maximum value of the period.第四课时TEST3 PART THREEQuestions 11-15●Look at the table and charts below. They show the market share, annual turnover and shareprices for eight electronics manufacturing companies between 2019 and 2019.●Which company does each sentence (11-15) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.MAXIMUM AND MINIMUM SHARE PRICES (￡) 2019-201911This company’s share price ended the period lower than it started, its market share declined sharply, and its turnover also dropped.12Although this company’s market share declined over the period, its turnover almost doubled and the share price closed higher than it opened.13Despite increasing its turnover, this company was unable to keep its strong market share, which, like its share price, ended below its 2019 level.14Shares in this company ended the period close to matching their best performance, while market share and turnover rose from already strong positions.15While this company’s market share and turnover increased slightly from low levels, its share price closed well below its maximum value of the period.TEST4 PART THREEQuestions 11-15●Look at the charts below. They show profits before tax and profit margins foreight different companies from 2019 to 2019.●Which chart does each sentence (11-15) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once11The company’s profit margins have decreased over the most recent years, while profits before tax have maintained asteady rise since 2019.12In 2019 the company both regained its 2019 level of profits before tax and also mangged to improve profit margins. 132019 say a great improvement in profits before tax but the company’s profit margins remained unchanged at the end of the company.14The last five years have seen alternate rises and falls in profits before tax, at the same time as fluctuating profit margins for the company.15Even though the company reached record levels of both profits before tax and profit margins in 2019,neither of these was maintained.TEST1 PART FOURQuestions 16-22●Read the article below about a self-employed journalist.●Are sentences 16-22 on the opposite page ‘Right’or ‘Wrong’? If there is not enoughinformation to answer ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’.●For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.Sally Patterson, journalistL ast year, Sally Patterson left her permanent job with a newspaper and is now a self-employed journalist. Why did she do it? 'I had no control over my work,' she says, 'and that mattered more to me than earning lots of money. Actually, leaving my job wasn't as difficult as I'd expected, because I already had plenty of contacts in the publishing industry. Unlike my last job, though, I'm mostly in touch with the magazines and newspap ers I write for by email, and as I don't work in an office, I may not see anyone for days. But that's a welcome relief!’Isn't it hard being self- employed? 'The biggest danger when you become self-employed is saying "yes" to everything,' Sally says. 'I make sure I turn work down if I haven't got the time for it. And that's a question of planning: I spend an hour every week working out what I'm doing for the next few months’.And what about the benefits? 'Well, at the newspaper I always concentrated on economic matters, but now I can choose to work on a wider range of projects than before. And being my own boss has made me feel more confident about the other areas of my life, too.'16Sally left her last job because she wanted to make decisions about her work herself.A RightB WrongC Doesn't say17 Her colleagues in publishing thought that being self-employed would be difficult for her.A RightB WrongC Doesn't say18 She would prefer to share an office with other people.A RightB WrongC Doesn't say19 She needs to accept all the work she is offered.A RightC Doesn't say20 Most self-employed journalists find it difficult to plan ahead.A RightB WrongC Doesn't say21 Sally specializes more now than she did in her last job.A RightB WrongC Doesn't say22 Self-employment has affected Sally's attitude to life.A RightB WrongC Doesn't say第五课时TEST2 PART FOURQuestions 16-22●Read the article below about a hair products business.●Are sentences 16-22 on the opposite page ‘Right’or ‘Wrong’? If there is not enoughinformation to answer ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’.●For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.Louise Wood’s Success StoryThree years ago, Louise Wood set up her own hair products company. She soon found she had more orders than she could handle by herself, and now employs ten people. Her turnover last year was ￡5.8 million.‘I used to work as a rep, selling hair products to people like famous hair-dressers. One day someone suggested to me that I should make and sell similar products myself, and I thought, “Why not?”’‘before I started, I thought running my own business would be similar to my previous job, but straight away I had problems I’d never dealt with before. I’m glad I took the risk, though.’‘I’ve always insisted on 90 day’s credit to make the company self-supporting, without huge loans from banks. Luckily my manufactures agreed!’Louise uses local suppliers and expects them to come to her if they want to do business with her. ‘I rarely leave the office and try to fit everything onto normal working hours. I’m no good at working late.’So what are Louise’s plans now? ‘My friends predicted I wouldn’t keep this business for long as I’m always having new business ideas, but at the moment I want to see this project through.’16Louise Wood recruited her staff as soon as she set up her business.A RightB WrongC Doesn’t say17As a rep, Louise enjoyed meeting famous hairdressers.B WrongC Doesn’t say18Louise’s first few months of business were less difficult than she had expected.A RightB WrongC Doesn’t say19Louise has avoided borrowing large amounts of money to finance her business.A RightB WrongC Doesn’t say20Her suppliers have complained about having meetings at her office.A RightB WrongC Doesn’t say21Louise regularly does overtime.A RightB WrongC Doesn’t say22Louise feels committed to this business for the present.A RightB WrongC Doesn’t sayTEST 3 PART FOURQuestions 16-22●Read the newspaper article below about moving premises.●Are sentences 16-22 on the opposite page ‘Right’or ‘Wrong’? If there is not enoughinformation to answer ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’.●For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.How to move officeA successful office relocation demands careful preparation. It’s important to form a project team as early as possible before the move, and at least twelve months in advance. It’s also essential to contact the British Association of Commercial specialists who will advise on packing, security and other important topics.Internally you’ll need to appoint a move organizer, or employ a freelance expert from a firm such as Move Plan, which organizes relocation for firms from two to 6,000 people. You’ll also need to pick a time when closing down your IT department will cause the fewest problems to the business and, for that reason, the majority of firms now move over a weekend.Next make a list of all the furniture, equipment and paperwork. Commercial movers will pack filling in A-Z order, so if A-Gleaves the building, it’s still A-G when it’s unpacked. Confidential files can be sealed in secure boxes for the moving day. Commercial specialists will keep company employees fully informed and answer any questions they may have. You may move offices once or twice in your career, but experts do it every day.16 According to the article, the minimum planning time for an office move should be a year.A RightB WrongC Doesn’t say17 The writer says that companies should be able to organize their move without external help.A RightB WrongC Doesn’t say18 Move Plan are experts at organizing both large and small moves.A RightB WrongC Doesn’t say19 The IT department is usually the first department to move.A RightB WrongC Doesn’t say20 Most companies believe there are fewer computer problems if the move happens Monday to Friday.A RightB WrongC Doesn’t say21 Companies are advised to pack confidential materials themselves.A RightB WrongC Doesn’t say22 A specialist remover will make sure staff are kept up to date with arrangements for their move.A RightB WrongC Doesn’t say第六课时How to move officeA successful office relocation demands careful preparation. It’s imp ortant to form a project team as early as possible before the move, and at least twelve months in advance. It’s alsoessential to contact the British Association of Commercial specialists who will advise on packing, security and other important topics.I nternally you’ll need to appoint a move organizer, or employ a freelance expert from a firm such as Move Plan, which organizes relocation for firms from two to 6,000 people. You’ll also need to pick a time when closing down your IT department will cause the fewest problems to the business and, for that reason, the majority of firms now move over a weekend.Next make a list of all the furniture, equipment and paperwork. Commercial movers will pack filling in A-Z order, so if A-G leaves the building, it’s s till A-G when it’s unpacked. Confidential files can be sealed in secure boxes for the moving day.Commercial specialists will keep company employees fully informed and answer any questions they may have. You may move offices once or twice in your career, but experts do it every day.16According to the article, the minimum planning time for an office move should be a year.A RightB WrongC Doesn’t say17The writer says that companies should be able to organize their move without external help.A RightB WrongC Doesn’t say18Move Plan are experts at organizing both large and small moves.A RightB WrongC Doesn’t say19The IT department is usually the first department to move.A RightB WrongC Doesn’t say20Most companies believe there are fewer computer problems if the move happens Monday to Friday.A RightB WrongC Doesn’t say21Companies are advised to pack confidential materials themselves.A RightB WrongC Doesn’t say22 A specialist remover will make sure staff are kept up to date with arrangements for theirmove.A RightB WrongC Doesn’t saySHAREHOLDERS WATCH HOCKING CLOSELYHocking, the High Street retailer, yesterday published figures indicating a recovery in sales for the first three months of the year; this pleased the company’s shareholders, who have had a difficult time in recen t years. The news was not all good, however. Sales at Hocking’s sister company, Hocking’s Pharmacy, were disappointing, improving by only 0.7 per cent during the period.James Bowen, the company chairman, said, ‘The retail climate is improving slowly. O ur retail businesses found that trading conditions were reasonable in April, very poor in May, then improved considerably in June, with this improvement continuing in July. Operating costs are growing more slowly than sales, so our profit forecasts for the rest of the year are good.’The company said that it will install customer computer kiosks in more than 250 stores by Christmas, after a trial period in 20 stores in the north of England saw sales rise by 5 percent. These computer kiosks allow specially targeted discounts and promotions to be offered to individual customers.11Hocking, the retailer, has shown signs of improved sales in the first quarter of the year.A RightB WrongC Doesn’t say12The price of shares in Hocking, the retailer, has risen slightly.A RightB WrongC Doesn’t say13Sales figures at Hocking’s Pharmacy showed a slight fall.A RightB WrongC Doesn’t say14According to the chairman, trading conditions have improved steadily each month since April.A RightB WrongC Doesn’t say15The chairman predicts an improvement in profits as sales are rising faster than operating costs.A RightB WrongC Doesn’t sa y16Hocking’s computer kiosks have already shown that they can lead to increased Sales.A RightB WrongC Doesn’t say17Customers asked for clearer information to be provided about discounts and promotions.A RightB WrongC Doesn’t sayMaster of the turnstilesFor years Jim Cartwright enjoyed spending his spare time repairing his local football club’s turnstiles, the metal gates which allow one person at a time into the football ground. When Jim was made redundant from his full-time job selling equipment to sports organizations, he realized he already knew plenty of people responsible for turnstiles. This made him sure that his hobby could become a successful new career.He had 1000 brochures printed and posted them to clubs around the country. For two weeks he heard nothing. Then Trion Football Club requested a quotation for repairing their turnstiles, with the possibility of the work becoming regular. He wanted the contract so much that he cut his profit margin to a minimum. He won it, though with no guarantee of further work, and celebrated the launch of his new business.In the next month, club after club offered Jim work, and he recruited his first employee, Alec, to help re-install the repaired turnstiles. Alec, however, took frequent to breaks and never put in more effort than he had to. What’s more, he seemed unhappy working for Jim. Although Jim had no complaints about the quality of his work, Alec’s attitude made him difficult to work with.Jim considered dismissing Alec, but recruiting him had taken a long time because there had been so many suitable people to interview. Now he was simply too busy to go through that process again. Any anyway, Jim had employed Alec on the understanding that the job would probably end with the current contracts were completed.Suddenly, though, Jim’s business was at risk. He made very few mistakes, and calculated his costs and the time that a job would take very accurately. But he had forgotten that generally clubs have repairs done between the end of one football season and the start of the next. Now no major jobs were coming in.After buying a replacement van, as his old one was beyond repair, he could only just cover Alec’s wages and his own. But without more work he had no future. The solution was something more regular, and he decided to produce turnstiles, as well as repair them. For an investment like this,though, he needed help, and he persuaded his bank to give him a loan. From then on, Cartwright Turnstile Services just grew and grew and now employs three full-time workers.Read the article below about a company which repairs turnstiles (the metal gates used at sports grounds).第七课时Test 1PART FIVEQuestions 23-28● Read the article below about a company which repairs turnstiles (the metal gates used at sports grounds).● For each question (23-28) on the opposite page, choose the correct answer.● Mark one letter (A, B or C) on your Answer Sheet.Master of the turnstilesFor years Jim Cartwright enjoyed spending his spare time repairing his local football club's turnstiles, the metal gates which allow one person at a time into the football ground. When Jim was made redundant from his full-time job selling equipment to sports organisations, he realised he already knew plenty of people responsible for turnstiles. This made him sure that his hobby could become a successful new career.He had 1000 brochures printed and posted them to clubs around the country. For two weeks he heard nothing. Then Troon Football Club requested a quotation for repairing their turnstiles, with the possibility of the work becoming regular. He wanted the contract so much that he cut his profit margin to a minimum. He won it, though with no guarantee of further work, and celebrated the launch of his new business.In the next month, club after club offered Jim work, and he recruited his first employee, Alec, to help re-install the repaired turnstiles. Alec, however, took frequent breaks and never put in more effort than he had to. What's more, he seemed unhappy working for Jim. Although Jim had no complaints about the quality of his work, Alec's attitude made him difficult to work with. Jim considered dismissing Alec, but recruiting him had taken a long time because there had been so many suit-able people to interview. Now he was simply too busy to go through that process again. And anyway, Jim had employed Alec on the under-standing that the job would probably end when the current contracts were completed.Suddenly, though, Jim's business was at risk. He made very few mistakes, and calculated his costs and the time that a jobwould take very accurately. But he had forgotten that generally clubs have repairs done between the end of one football season and the start of the next. Now no major jobs were coming in.After buying a replacement van, as his old one was beyond repair, he could only just cover Alec's wages and his own. But without more work he had no future. The solution was something more regular, and he decided to produce turnstiles, as well as repair them. For an investment like this, though, he needed help, and he persuaded his bank to give him a loan. From then on, Cartwright Turnstile Services just grew and grew and now employs three full-time workers.23. Why was Jim Cartwright confident about starting a business repairing turnstiles?A. He had learnt from mistakes that his previous employer made.B. He had a lot of contacts with possible customers.C. He had experience of doing the work in his previous job.24. Why was Jim happy that Troon Football Club gave him the contract?A. It was the first his firm had received.B. It led to long-term work for the club.C. It provided him with a good profit.25. What problem did Jim have with Alec?A. His work was not of a high enough standard.B. He did as little work as possible.C. He made a lot of complaints about the business.26. Why did Jim decide to continue employing Alec?A. It would take too long to find a replacement.B. There was a lack of people with the right qualifications.C. Jim had given him a contract which guaranteed him work.27. Why did Jim find himself in danger of going out of business?A. His costs were higher than he had estimated.B. He found that each job took longer than he expected.C. His work was mostly limited to certain times of year.28. Jim asked his bank for a loan in order toA. pay the wages bill.B. start manufacturing.C. buy a new van.Test 2PART FIVEQuestions 23-28● Read the text below, which is part of the annual report of a retail company called Bennetts. Its customers order goods from catalogues and collect them from the company’s stores.● For each question (23-28) on the opposite page, choose the correct answer.● Mark one letter (A, B or C) on your Answer Sheet.Chief Executive’s ReportBennetts has remained the region’s leading catalogue retailer in last twelve months. The company distributed around five million catalogues, a figure which is unchanged on the previous year, and we now have 98 stores, an increase of twelve. As was widely reported in the media, merger negotiations with another catalogue retailer ended without agreement.It is true that this has been a difficult year, with a fall in trading profits, largely resulting from weaker consumer spending, but not helped by disappointing productivity levels in the stores. It is also a cause of worry that production costs are continuing to rise. However, changes in the way we deliver to stores have led to considerable savings.With the aim of improving customer service and shopping convenience, we have introduced a number of new services in the last twelve months. Shopping by internet was added to the existing telephone ordering facility, and the early response to this has been good. In stores there are now information screens for customers to check the availability of goods they want to purchase. Together with other existing systems, which reduce queues and tell store customers when their orders are ready for collection, this is giving positive results.Another change has been the placement of the Traditional and Modern catalogues with a single catalogue. As a result, customers who used the Modern catalogue now have over 30% more products to choose from, although we have dropped the less popular lines. Annual printing costs already show the benefit of this move, and sales are expected to start growing within the next year. We have had to change our plans for the coming year. It is clear that shoppers expect staff on stores to be both friendly and efficient. A major programme to raise standards will be introduced at once, while the planned improvements to store facilities will be delayed for twelve months. The proposed interactive TV shopping service will not now go ahead, and neither will the planned redevelopment of the corporate headquarters.Bennetts is changing fast, and we are confident that the newly appointed members of the management team will help us to improve sales within the next twelve months, even if, as expected, there is no recovery in the economic climate. Our aim is to spend this time making sure that the company is as efficient as possible, and to delay our strategy of considering mergers to takeovers.23. In the last year Bennetts hasA. opened a number of new stores.B. merger with another catalogue company.C. increased the number of catalogues it delivers.24. One improvement in the last year is that Bennetts has managed toA. spend less on manufacturing.B. increase productivity.C. reduce distribution costs.25. As a result of developments in the last year, customers can nowA. find out if goods are in stock before ordering them.B. collect their orders without queuing in the stores.C. order goods by telephone as well as in stores.26. Replacing two catalogues with one has meant thatA. all the lines from both catalogues are available.B. the catalogue has now become cheaper to produce.C. sales from the stores are already increasing.27. Bennetts' main aim for next year is to improveA. home shopping facilities.B. the facilities at head office.C. customer service in the stores.。

BEC中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C2 A3 B4 D5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 FPart 313 D 14 A 15 C 16 B 17.B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37。

WHILE 38 SEEN 39 FROM40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT45 CORRECTWritingPart 1To: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones，I have noticed that you often arrive late for work， especially on Monday mornings。

As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you。

Come and see me tomorrow at 9 a.m。

in my office。

Thank youPart 2Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in 2002. FIELDINGSThe customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown。

一、选择题1.WORD 是一种（）。

A.操作系统B．文字处理软件C．多媒体制作软件D．网络浏览器2.Word 2010 文档扩展名的默认类型是（）。

A．DOCXB．DOCC．DOTXD．DAT3.Word 2010 软件处理的主要对象是（）。

A.表格B．文档C．图片D．数据4.Word 2010 窗口界面的组成部分中，除常见的组成元素外，还新增加的元素是（）。

A.标题栏B．快速访问工具栏C．状态栏D．滚动条5.按快捷键<Ctrl>+<S>的功能是（）。

A．删除文字B．粘贴文字C．保存文件D．复制文字6.在Word2010 中，快速工具栏上标有“软磁盘”图形按钮的作用是（）文档。

A.打开B．保存C．新建D．打印7.在Word 2010 中“打开”文档的作用是（）。

A.将指定的文档从内存中读入、并显示出来B.为指定的文档打开一个空白窗口C.将指定的文档从外存中读入、并显示出来D.显示并打印指定文档的内容8.Word 2010 有记录最近使用过的文档功能。

如果用户处于保护隐私的要求需要将文档使用记录删除，可以在打开的“文件”面板中单击“选项”按钮中的( )进行操作。

A.常规B．保存C．显示D．高级9.在WORD 中页眉和页脚的默任作用范围是( )：A.全文B.节C.页D.段10.关闭当前文件的快捷键是（）。

A.Ctrl+F6B．Ctrl+F4C．Alt+F6D．Alt+F411.（）标记包含前面段落格式信息。

A.行结束B．段落结束C．分页符D．分节符12.在Word2000 中，当建立一个新文档时，默认的文档格式为（）。

A．居中B．左对齐C．两端对齐D．右对齐13.Word 2010 的视图模式中新增加的模式是（）。

A.普通视图B．页面视图C．大纲视图D．阅读版式视图14.在Word 的编辑状态，单击"还原"按钮的操作是指：（）。

A.将指定的文档打开B.为指定的文档打开一个空白窗口C.使当前窗口缩小D.使当前窗口扩大15.在Word 2010 的编辑状态，执行编辑菜单中“复制”命令后（）。

bec模拟初级考试1真题和答案# BEC模拟初级考试1真题和答案## 听力部分### 第一部分：图片选择题1. 你听到了什么？- A. 一个会议- B. 一个电话- C. 一个面试- **答案：B**2. 他们正在讨论什么？- A. 一个项目- B. 一个假期- C. 一个会议### 第二部分：信息填空题3. 会议将在何时举行？- **答案：10:00 AM**4. 会议的目的是？- **答案：讨论新的市场策略**## 阅读部分### 第一部分：阅读理解选择题5. 根据文章，新产品的主要特点是什么？ - A. 环保- B. 便宜- C. 耐用6. 公司计划如何推广新产品？- A. 通过社交媒体- B. 通过电视广告- C. 通过邮件营销- **答案：A**### 第二部分：信息匹配题7. 匹配正确的员工和他们的职责。

- 员工A：市场部经理- 员工B：销售部经理- 员工C：人力资源部经理- **答案：**- 员工A：市场部经理- 员工B：销售部经理- 员工C：人力资源部经理## 写作部分### 第一部分：商务邮件写作8. 写一封邮件给客户，通知他们关于产品延迟发货的情况，并提供解决方案。

- **答案示例：**```Dear [客户姓名],We regret to inform you that there has been a delay in the shipment of your order. Due to unforeseen circumstances, we are unable to deliver the products as scheduled.We understand the inconvenience this may cause and we are working diligently to resolve the issue. We have arranged for expedited shipping to ensure that your order reaches you as soon as possible. We estimate that the new delivery date will be [新的预计日期].We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact us.Best regards,[你的名字][你的职位][你的公司]```### 第二部分：图表分析写作9. 根据提供的图表，分析公司过去一年的销售趋势，并提出改进建议。

bec初级试卷一、听力部分（共30分）（一）听单词，选择正确的单词拼写（每题1分，共10分）1. A. _advertisement_ B. _advertisment_ C. _adverstisement_2. A. _productivity_ B. _prodactivity_ C. _productivety_3. A. _department_ B. _departement_ C. _departmant_4. A. _customer_ B. _costomer_ C. _costumer_5. A. _opportunity_ B. _oportunity_ C. _oppurtunity_6. A. _competition_ B. _compertition_ C. _compitition_7. A. _reception_ B. _receiption_ C. _recepition_8. A. _arrangement_ B. _arangement_ C. _arrangment_9. A. _personnel_ B. _personel_ C. _personeel_10. A. _procedure_ B. _procedur_ C. _procedue_（二）听简短对话，选择正确的答案（每题2分，共10分）1. What does the man want to do?A. Buy a new product.B. Return a product.C. Get some information about a product.2. How many people are going to the meeting?A. 3.B. 4.C. 5.3. Where is the woman's office?A. On the second floor.B. On the third floor.C. On the fourth floor.4. What time does the train leave?A. 9:00.B. 9:15.C. 9:30.5. What is the woman's job?A. A secretary.B. A manager.C. A salesperson.（三）听长对话，回答问题（每题2分，共10分）Conversation 1.1. What is the main topic of the conversation?A. A new project.B. A company's performance.C. Staff training.2. Who will be in charge of the new task?A. Tom.B. Mary.C. John.3. When will the work start?A. Next week.B. Next month.C. In two months.Conversation 2.4. What problem does the man mention?A. Lack of funds.B. Technical difficulties.C. Staff shortage.5. What solution does the woman suggest?A. Hiring more people.B. Cutting some costs.C. Seeking external help.二、阅读部分（共40分）（一）词汇选择（每题1分，共10分）1. Our company is looking for ways to increase _ (productivity / production) _.2. The _ (marketing / market) _ department is responsible for promoting our products.3. We need to improve our _ (customer / custom) _ service.4. There is a lot of _ (competition / compete) _ in the market.5. The new _ (product / produce) _ has been very popular.6. We have to follow certain _ (procedures / process) _ in our work.7. The _ (personnel / people) _ in our company are very professional.8. She has a lot of _ (opportunities / oppurtunities) _ for career development.9. The _ (reception / receive) _ area needs to be redecorated.10. Our _ (arrangements / arangements) _ for the conference are almost complete.（二）阅读理解（每题3分，共30分）Passage 1.Business meetings are an important part of corporate life. They can be used to discuss new projects, review progress, or make important decisions. However, many meetings are not as effective as they could be. There are several reasons for this.One problem is that meetings are often not well - planned. People may not know the purpose of the meeting in advance, or there may be no clear agenda. This can lead to a lot of wasted time as people discuss irrelevanttopics. Another issue is that some people dominate the conversation, while others are too shy to speak up. This means that not all ideas are heard and considered.In addition, meetings can sometimes be too long. People may start to lose focus and become bored, especially if there are no breaks. This can also affect the quality of the decisions made.1. What is the main idea of this passage?A. Business meetings are very important.B. There are problems with business meetings.C. How to make business meetings more effective.2. According to the passage, why are some meetings not well - planned?A. People are too busy to plan.B. There is no one in charge of planning.C. People may not know the purpose or there is no clear agenda.3. What does the passage say about people in meetings?A. Everyone participates equally.B. Some people talk too much while others are too quiet.C. People are always focused.Passage 2.Online shopping has become increasingly popular in recent years. It offers many advantages over traditional shopping. For example, it is very convenient. You can shop from the comfort of your own home, at any time ofthe day or night. There is also a wider range of products available online than in most physical stores.However, there are also some disadvantages. One problem is that you cannot see or touch the products before you buy them. This can make it difficult to judge the quality. Another issue is that there may be security risks, such as the possibility of your personal information being stolen.Despite these problems, online shopping is likely to continue to grow. Many companies are working hard to improve the online shopping experience, for example by offering better product descriptions and more secure payment systems.1. What are the advantages of online shopping according to the passage?A. It is cheaper.B. It is convenient and has a wide range of products.C. You can get better service.2. What are the disadvantages of online shopping?A. You have to wait a long time for delivery.B. You can't see or touch the products and there may be security risks.C. There are fewer products available.3. What are companies doing to improve online shopping?A. Offering free delivery.B. Offering better product descriptions and more secure payment systems.C. Reducing prices.三、写作部分（共20分）（一）写一封电子邮件（10分）你是一家公司的员工，你的名字是John。

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北鼎bec初级笔试试题及答案一、选择题（每题2分，共20分）1. BEC初级考试的全称是什么？A. Business English CertificateB. Business English CompetenceC. Business English CertificationD. Business English Course答案：A2. BEC初级考试主要考察哪方面的能力？A. 阅读和写作B. 听力和口语C. 阅读、写作、听力和口语D. 仅写作答案：C3. BEC初级考试的总分是多少？A. 100分B. 120分C. 150分D. 180分答案：B4. 以下哪个不是BEC初级考试的组成部分？A. 阅读测试B. 写作测试C. 听力测试D. 翻译测试5. BEC初级考试的阅读部分主要考察哪些技能？A. 快速阅读和理解B. 细节理解C. 推理判断D. 所有以上答案：D6. 在BEC初级考试中，写作部分通常要求考生完成的任务是什么？A. 写一封正式的电子邮件B. 写一篇议论文C. 写一篇报告D. 所有以上答案：D7. BEC初级考试的听力部分通常包含哪些类型的材料？A. 对话B. 讲座C. 新闻报道D. 所有以上答案：D8. 以下哪个不是BEC初级考试口语部分的评估标准？A. 语言准确性B. 语言流利性C. 语言复杂性D. 语言的创新性答案：D9. BEC初级考试的口语部分通常由几位考官进行评估？B. 2位C. 3位D. 4位答案：B10. 通过BEC初级考试后，考生将获得什么？A. 证书B. 成绩单C. 证书和成绩单D. 仅成绩单答案：C二、填空题（每题2分，共20分）1. BEC初级考试的阅读部分通常包括__个部分。

答案：52. 在BEC初级考试的写作部分，考生需要在__分钟内完成两篇写作任务。

答案：453. BEC初级考试的听力部分通常包括__个部分。

答案：34. 在BEC初级考试的口语部分，考生需要与__位考生一起进行小组讨论。

剑桥BEC商务英语考试高级阅读真题为了让大家更好的预备商务英语BEC考试，我带大家整理一下剑桥BEC商务英语考试(高级)阅读真题,下面我就和大家共享，来观赏一下吧。

剑桥BEC商务英语考试(高级)阅读真题一· Look at the sentences below and at five passages taken from a book about famous management thinkers on the opposite page.· Which passage does each sentence refer to?· For each sentence 1 - 8, mark one letter A1 B, C, D or E on your Answer Sheet.· You will need to use some of these letters more than once.Example:He has developed his own company to promote his work.0 A B C D E1 Others in his field think very highly of him.2 His ideas have spread beyond the business world.3 He felt that people should be able to enjoy their work.4 His ideas are more complex than they seem.5 He did a variety of interesting things before writing his books.6 His most successful book was written with a colleague.7 He is particularly skilled at forecasting important developments.8 Contact with the military was an early influence on his thinking.A John AdairAdair is the pioneering British thinker in the theory of leadership. He was the first person in the UK to hold a professorship in Business Leadership and has published a series of influential books on the subject.Despite his quiet appearance, Adair has had a colourful life, serving in a Bedouin regiment and working on an Arctic fishing boat! His initial interest in leadership came from his army experience and he used to lecture at the highly prestigious academy where British army offices are trained. He now works as an international consultant.剑桥BEC商务英语考试(高级)阅读真题二· Read the following article on recruiting and managing staff and the questions on the opposite page.· Each question has four suggested answers or ways of finishing the sentence, A, B, C and D.· Mark one letter A, B, C or D on your Answer Sheet, for the answer you choose.As a manager in the service industry sector, Ive looked at hundreds of CVs in my time. They are not necessarily the bland documents some bosses might think they are! They are full of little pointers towards individuals personalities and suitability for the job. The first thing Ialways look at is an applicant s employment record. I check for continuity and stability. If somebody has a long list of previous jobs, all of varying length, alarm bells start ringing. Rather than an irregular route from job to job, what I hope to see is stable career progression. What does their career path look like - is it all steps forward, or are there a lot of sideways moves? And I am always pleased to find a family person with children, because in my experience they tend to be responsible and reliable.I never rely on CVs alone. We get applicants to fill in one of our own application forms. We ask why theyve applied, what their aspirations and personal goals are, and also about their interests and hobbies and any clubs they belong to. That gives you a useful insight into their personality and lifestyle. The application form also enables us to test how much people have actually been progressing in their careers, because we ask for details of the salaries they have received for each job.It s always worth looking at CVs and designing application forms with great care. Taking on employees might be rewarding, but it is also a big investment for any business. Mistakes in choosing staff can cost companies dear, so it makes sense to spend time ensuring you get the right person.In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover. You need to take on people who understand that, and will want to stay. That s why, when youve taken staff on, the next thing is getting the best out of them.My management style comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company. The first thing is to treat others as you d like to be treated yourself. As soon as I took over the business, I talked to everybody individually, and looked for ways to make sure their particular skills benefited the company.I didnt have much experience then of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didnt agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesnt pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.剑桥BEC商务英语考试(高级)阅读真题三· Read the article below about meetings.中华考试网(.Examw。

BEC商务英语初级考试历年真题1 The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting.??Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or ability￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitment.21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affair《The scientific approach to recruitment》，招人的科学方法。