商务英语口语第2次作业

BEC高级口语口试第二部分形式介绍
2016年BEC高级口语口试第二部分形式介绍
第二部分考试中，考官将同时发给两名考生一张不同的.试题卡、一支铅笔和一张白纸。

试题卡上印有三个备选话题，都是和商务活动有关的。

两名考生从自己的试题卡中选择一个话题同时进行准备，期间可以用铅笔在纸上记录发言提纲：一分钟后，由考官任意指定一名考生先就这个话题做一分钟的演讲。

该考生的演讲结束后，另一名考生必须对这名考生刚才的演讲提出一至两个问题，然后该考生就问题作答=在听的过程中，另一名考生可以使用铅笔记录。

随后，另一名考生重复上述过程。

Key商务英语写作作业 2I.Multiple Choice. Choose the best answer to complete each of thefollowing sentence.1-5 BCACA 6-10 BDBCA 11-15 CABAB16-20 CCACC 21-25 ACCBD 26-30 CCBDCII.Put the following into Chinese.1. 促销，推销2. 一套产品说明书3. 工艺精湛4. 质量上乘，价格合理5. 特惠条款6. 享有盛誉7. 珍惜与贵方的业务8. 新高科产品展览会9. 免费试用10. 迎合市场需求11.凭样订购12.第一次订购13.决定成交14.履行交货15.将定货增加一倍16.恭候你方来函订货，我们将予以迅速办理。

17.根据你方的报盘，我方准备以单价四十美元购买五百张学生课桌。

18.请按上季订单，再订购教材400套。

19.我们愿意购买五十箱陶瓷茶具，如果单价不超过100元人民币。

20.请尽力妥善安排此定货，并以快递寄出。

21. 现金支付22. 即期汇票23. 电汇24. 交货付现25. 占压资金26. 几乎没有影响/作用27. 坚持惯常做法28. 优先考虑我们的要求29. 向你方开具远期汇票30. 按60天付款交单方式支付Ⅲ. Blank filling. Supply the missing words in the blanks to make the letter complete.Passage Onepleasure for superior trial quotedmarket grant beyond advantage immediatePassage Twoacknowledge, dated, have, signature, dispatched/forwarded/ shippedPassage Threefor inform/ say request it acceptableeach/ a in required exception lightⅣ. Translate the following sentences into English.1.We are a large-sized company specializing in manufacturing mechanicalequipment and export 75% of our product all over the world.2.We can assure you of the advanced workmanship, stable performance, andreasonable price of our products.3.Enclosed are a set of sales literature and a price list of our products. We shallappreciate your efforts to promote the sales of our products in your country.4.We advise you to take the opportunity and place an order promptly.5.We like to recommend you our new Fax Machine Mode 355E, which is ofsuperb quality. Its price is much lower than the other products on the market.6. We shall be pleased to receive your kind orders.7. Your order of any time shall have our best and immediate attention.8.If you should place us your order, we shall do our best to execute them to yoursatisfaction.9.Please forward us 600 bed sheets in accordance with your sample.10.I take much pleasure in placing an order with you as follows:11. In view of the small amount of this transaction, we are prepared to acceptpayment by D/P at sight for the value of the goods shipped.12.We have to make a request for an easier payment terms, for our funds arebeing tied up in numerous commitments.13.All items included in your order can be supplied from stock and will bepacked and shipped immediately upon receipt of your remittance.14.We have drawn on you for this amount of $1000 at sight through the Bank ofChina.15.The importer from Holland requests us to ship them a trial order on D/A terms. Ⅴ. Write a letter with the following given particulars.Letter OneDear Sirs,Thank you for you enquiry of May 10 for our carpets.We have the pleasure to inform you that we are the largest company in China, specializing in manufacturing hand-woven carpets for over 40 years. Our annual production exceeds 200,000 pieces.Our carpets have been exported to many countries like Germany, Australia, Japan, and enjoy a high fame. They are made of quality wool and silk, and well acknowledged for its exquisite workmanship, beautiful design, and natural comfort and warmth.Enclosed is our illustrated catalogue and pricelist for your reference.Your are warmly welcome to attend our exhibition held in Beijing on May 30.Your order will be given our immediate attention.Faithfully,Letter TwoDear Sirs,Subject: women’s cardigansFrom the samples you sent to us on May 10th, we have made selections. We take pleasure of placing you the following order, which we commend to your immediate and best attention:100 women’s c ardigans large-sized100 women’s cardigans middle-sized100 women’s cardigan small-sizedKindly forward these as early as possible. Enclosed please find a draft as the prices you offered us.Yours trulyLetter ThreeDear Sirs,Thank you for your letter of 20 June. We are pleased to acknowledge your order No.426 for colored candles.The modified terms of payment you propose are quite acceptable. A fax has been sent to you to this effect this morning.All the items in your order can be supplied from stock and will be packed and shipped immediately when your remittance by telegraphic transfer (T/T) is received.The relevant documents will be airmailed to you right after shipment is made. We will, of course, notify you by fax as soon as your order is shipped.You can rely on us to give prompt attention to this and any future orders you may place with us.Yours sincerely,。

Part 2 PRESENTATION参考答案答案不只一种，只要自圆其说，都是好答案。

答案不为背诵，只为项链摘取。

1. Customer relation: the importance of offering incentives to customers✧Offering incentives to customers can help you to strengthen your customer base and enhance customerloyalty. If you offer incentives such as vouchers, or gifts in the promotion or sales, you will attract more customers and get them buy your products or services. （思维：销售方面）✧At the same time the image of your company will be improved and your brands are more likely to beknown by customers. （思维：市场品牌方面）项链摘取演示汉语英语加强客户基础Strengthen your customer base提高客户忠诚度Enhance customer loyalty公司的形象会得到提升The image of your company will beimproved.让大家买你们的产品或服务Get them to buy your products or services.你的品牌可能会更广为人知Your brand is likely to be known by morecustomers.保证良好的合作定价合理评选选个合适的机构，代理公司的XX（广告；公关）员工士气很高上市买还是租产品上网办公场地培训是否有效赞助名人文艺界名人流行文化界名人一个职位的最佳候选人分析并有效利用利用信息保证产品卖得好跟上（互联网）技术的发展一直保持严格的质检标准利用好媒体推广产品、推广服务有效管理（项目；任务）培养…人对。

I think the second one is the best option--Bring outside consultants into every subsidiary to organise training programmes for all employees over a period of six mouths.There are three reasons.First of all, we should take measures as soon as possible to prevent the recurrence of safety accidents,so we need an option that works quickly. Obviously,the result ofthe second one should be almost immediate. Because It is a training for all employees,not a few. And the analysis of accidents in production makes the training more targeted.Secondly, practice makes perfect.the communication between the experts and the low-level workers can find out problems directly and predictively,and mark the points the workers need to pay attention to at work.Finally,experts would be on hand to talk to the press. Experts tend to have more experience and they are more convincing to the public.The big sum of money and time Transalspend to do the training programmes will make the public feel itsattention to the “safety conscious culture”.Therefore, I prefer the second option rather than the first one and the third one, which works slowly and purposeful.。

All products have to pass strict inspection before they go out. No one can match us so far as quality! 所有产品出厂前必须要经过严格检查。就质量而言， 没有任何厂家能和我们相比！
Key Word(s): impression
B: The Chinese cuisine is one of the world recognized celebrity dishes, it has a long history, and it was favored by the people of the world.
A: Right. You get the chance to try the dishes I recommended. B: Wow my mouth is watering.
Classroom Activity 1 1. The first impression a guest has of a hotel is the
way the doorman or the clerk greets him/her. Usually a guest forms his opinion of the hotel by the reception he first receives. Discuss the two topics with your partners: (1) Tell some ways to make a guest feel welcome. (2) Why is a guest’s first impression of the hotel important?
Tips

口语第二部分题1 what is important when evaluating the success of teamwork ?Mutual trust is the secret of successful teamworkFull cooperation among team members has a direct impact on the success or failure of the team Timely communication and decision making will also help to improve team efficiency2 what is important when communicating management messages to the staff ?It is important to clearly state your overall purpose and expectationsProviding feedback on their performance is also importantManagers should be more open in sharing information3 what is important when aiming to control production costs ?Quality suppliers :it is important to cut down the cost of raw materialsEfficiency of production line is another important thing to considerMeasures should be taken to eliminate waste4 what is important when aiming to slash business overheads ?business overheads and expenditures needs to be budgeted and apportioned as fairly as possible to different department of the businessLong-term effect should be considered ,we should not aim to seeing instant effectWe also need to involve our staff members into the overheads reduction plan and try to see if they have anything to contribute to it5 what is important when coping with a heavy workload ?Company should introduce more benefits programmesTime management is also importantCompanys should also care about staff's mental health6 what is important when designing a layout of an office ?We have to appropriate use of space properly .we should establish work area for different tasks such as computer activities ,storage space and paper workLighting is also critical .we should consider how much lighten and what type of lightening is neededIt is also important to consider health safety and comfortable7 what is important when developing logistic strategies ?Customer service is where supply chain management or logistic startLogistic is about managing the flow of material and the flow of informationYou should also consider order processing and warehouse management and inventory ,material management8 what is important when measuring corporate performanceBusiness activities can have environmental impactsCode of ethics is the core of company culture and is an important tool for company striving for long term growthProfit and margins9 what is important when selecting a employment interviewer ?Personal qualities are important such as humility ,the ability of thinking objectively Interviewing skills such as the key to raise questionsExperience in coping with people from various backgrounds10 what is important when choosing a training programme to attend ?Consider the training contentTrainer's qualification .to make a course effective ,trainers play a very important roleLocation of training can not be ignored .11 what is important when choosing a new career chance ?It is important to consider location ,especially for one who is married and has childrenStarting salary is also important ,though may not the most important oneWhether you new job really fit you12 what is important when thinking about going for a promotion ?Work-related qualities are important ,these include qualifications training,skills and ability Relevant personal qualities,such as loyalty and responsibilityConsider your strengths and weaknesses and try your best to make up your weaknesses13 what is important when motivating senior executives ?The offer of stock options is important .in doing so ,senior executive's fortune is closely connected with the company'sSpecial benefits are also important .such as company car ,mobile phone and first-class air travel and so onBase salary short term incentives14 what is important when aiming to retain good staff ?Creating a pleasing work placeCareer plansTraining15 what is important when manage ineffective performanceTraining ,offering relevant training programmes would improve staff's abilityTransfer to another job or department can be important and useful tooWay to motivating the individuals are important as well16 what is important when deciding base salaryComparison with other companys is important .if your base salary is higher than others, it will attract a large number of candidateAvailability of local forceCompany finance and compensation policy .keep staff's salary at a acceptable level17 what is important when dealing with employee's misconductThe role of immediate can be very important .To correct employee infractionsColleagues assistance18 what is important when planing health and safety training for employeesSelect the right and related topicsStaff involvement in designing and implementing the training programme is important Opportunity for Retraining is very important because health knowledge should be emphasized and reinforced from time to time19 what is important when managing a busy schedule ?Time management skills:a keeping to do list will remind you of all essential task s to be finished it is a powerful way of organising yourselfCooperation with others who is around youUse advanced technology will help you to speed up20 what is important when managing job stress ?Developing hobbies is very importantYour job target is also important .reexaming you job goals and make some realistic oneGetting enough sleep and nutritious food21 what is important when development new product ?Market research :find if their is a market for this new productPricing is very importantPositioning your new product22 what is important when setting price for new product ?Costs competitors price quality23 what is important when promoting a productAdvertising sales promotionDirecting marketing is also important.direct mail telephone and internet24 what is important when deciding packaging for a productBest image of the product :colour texture and designThe packing design is also important ,the packaging should catch buyer's eyesOffer consumer convenience :make it easy to open the container and use the product25 what is important when choosing household appliance ?Brand name :well known brand name means high quality,better after-sales service Technology, find out if they use the state of the art technologyPrice26 what is important when dealing with customer complaints ?Remain calm suggesting a solution do not make any promise that you can not keep27what is important when maintain customer loyalty ?Discounts quality products service28 what is important when choosing an airline for a business trip ?In-flight catering :many business man will have to work right after they get off the plane and they may faced with jet lagDestination offered :if your company has business in european countries ,you would better choose a airline with flight to all major european citiesService ::such as video,that will make you relaxed ,otherwise ,you may feel dull during the flight time29 what is important when choosing a hotel for people traveling on business ?Location facilities provided price30 what is important when planing business trips ?Purpose travel arrangement luggage delegating essential tasks staying accessible31what is important when having a business trip abroad ?Arrive early and leave time to rest.Dressing properly:you should show respect to your host32what is important when selecting staff to fact-finding tours abroadPosition in the company .related to the tasks to accomplishPrevious experience .33 what is important when designing a company brochure ?Company culture :presenting your corporate image to the publicCostsConsider the target market the interest :to make the brochure as attractive as possible34 what is important when designing a company magazine?Target audienceContents includedCostsThe numbers of issues35 what is important when sending corporate gifts to foreign business clientsCulture differencesCompany logo :it should me small ,otherwise ,it will be look like a company advertisement Highest quality and the best tastes .ti conveys our warm feelings of respect and appreciation36 what is important when dressing for a job interview ?Professional image:you have to quiet aware how the interviewers will see you, first impression is important ,so it would me more appropriate to dress a bit conservatively ?37what is important when entertaining your business clients ?It is very important to have a clear plan in mind when we come to the meeting ,that is to say ,we have to work out a list of objectives to achieve ,while we entertaining them,we quietly and smoothly direct the meeting toward our goalsCostInterests38 what is important when selecting a company location ?Transportation costs ability to attract new recruits convenient39 what is important when exporting goods or services for the first time ?Cultural difference :.culture differs from country to country meet their interestProfessional adviceSelected staff40 what is important when entering a franchising agreement ?Brand name ,fanchisees can use the well-recognized brand name to make profitsTraining programmes :which should include managing skillsShould have the minimum amount of money for opening a franchised company :there will be a various costs including the franchisee fee and opening costs ?41 what is important when dealing with competition ?Pricing policy advertising policy product and service quality42 what is important when conducting computer training ?External expertsParticipant:get as many as people as possible in computer training because will become more and more popular in the futureEquipped some staff members to be on-site mentors43 what is important when choosing new computer equipment ?Reputation of the manufacturer:reliable and the quality is highProvision of staff trainingAfter-sales service44 what is important when introducing a new computer software?Potential benefits to find out if it can help your work easierConvenience to use:should be easy to learn and operateHardware requirement45 what is important when improving network security in a computer ?Regular reviewSecurity systems :internet security threats are becoming increasingly more complexTaking advice from consultant46 what is important when setting up a company websitePossible benefitPromotionDesigning47 what is important when designing a company website?Content :rich and relevant information like company profile,the achievement and the latest developmentIt should look nice and attractiveProfessional people engaged in designing updating of the content is also important48 what is important when choosing an internet company to buy from ?Delivery timeSpecial offersWide range of goods49 what is important when deciding to sell products on the internetConsider security for customersDistribution systemLook at rivals :try to find out their strength and weakness50 what is important when starting job sharing scheme ?Compatible work partnerRole defining .a clear defing of roles is also important ,we should clarify goals respectively Communication :share information and experience51 what is important when introducing job sharing system ?Suitable types for jobsPass on information52 what is important when planing a meetingMeeting agendaThe size of a meetingA suitable venue :convenient53 what is important when chairing a meetingPreparation :consult with the secretary about agendaKeeping to the agenda :cover all the items and all the topics are discussedKeeping to time54 what is important when deciding whether to attend a meeting ?LocationSpeakerTopic covers55 what is important when attending a business meeting ?Listening carefully:shows respect to the speaker and make a better understanding Taking noteCareful preparation56 what is important when planing a presentation ?Practice beforehandResearching the topicDressing properly57 what is important when exhibiting at trade fair ?Careful planing58 what is important when planing the layout of a stand ?Attract customerSecurity of exhibitsSpace arrangement : make customer feel comfortable。

Байду номын сангаас
Other Important Points （1）
• • • • Use Examples Simplify Easy-to-Read Fonts （字体） Style
5) Product description - Clearly describe your product in terms that your audience will understand. It may be helpful to have a chart with the product components. You want to give the audience a frame of reference for the features and benefits that they are going to see. You also want them to know how your product fits into their existing environment. Show how the product interfaces (匹配) with other products or systems they may be using. （1-2 slides）
Unit 2: Product Presentation
1. Presenting New Products 2. Recommending Products 3. Comparing Products
Outline of the Product Presentation
1) Introduction - This is normally just a title slide where the speaker introduces themselves, and the point of the product presentation. This is where you want to hook your audience and tell them what is in it for them. If you are not going to be giving the presentation you may want to have a note slide with the point on it. (1-2 slides)

信息文本一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

题目1标记题目题干—But why is it so much higher in this market?选择一项：A. I don’t think I can follow the course.B. Sometimes things don’t go as expected.C. There are many rich people in this area.反馈你的回答正确解析：本题考核“解释原因”的交际用语。

第一说话人询问市场价格高的原因，第二说话人应该针对why给出具体的原因，即“这个区域是富人区”，所以答案是C。

题目2标记题目题干—Ok, what are your initial thoughts on our computers in China? Is there a market?选择一项：A. There is a computer shop around the corner to the right.B. Our current agent agreements are broken up into regions.C. I am very optimistic about the market opportunities in China.反馈你的回答正确解析：本题考核“询问观点”和“表示信心”的交际用语。

第一说话人问对方对中国计算机市场的直观看法时，第二说话人表示自己对市场的信心，所以答案是C。

题目3标记题目题干—I wonder if you are able to offer market exclusivity for all of China?选择一项：A. I’d love to go to the supermarket with you if I have the time.B. I’m not surprised to hear that about the huge market in China.C. Thank you for your interest in representing our product.反馈你的回答不正确解析：本题考核“表达感谢”的交际用语。

2020年商务英语（BEC）初级口语试题及答案（卷二）解决工作过劳的问题你们的经理已经注意到了公司员工工作过劳的种种迹象。

请你们提出改进这一情况的建议。

讨论并决定：l 员工表现出哪些过劳症状l 应采取什么措施来减少工作压力A：Well, I think employees in our company are overburdened though they do not tell you how they feel. But most of them show signs like consistently working late, working through lunch, coming to work even when ill, bringing work home, rushing to meet very tight deadlines and signs like…er…B: Like expressing frustration, feeling guilty when they leave work on time and not taking holidays.A: Yes. You’re quite right.B: This situation has to be improved. You know, the consequences of this overload can be stress, burnout, and illness. For the company, it can result in high turnover and poor performance.A: So it’s time we should get started with some downshifting plans to help our staff relax and get over stress from work.B: I think we can provide some flexible benefits to help employees balance their personal life and work. For example, we can offer childcare vouchers, retail vouchers, critical illness insurance and any…er, well, Imean annual leave.A: We should also provide some sports facilities and organize sports activities to enhance employees’health.B: That’s a good idea. We can also provide coffee rooms and nutritious refreshments, so that our staff can relax themselves there during the break.A: I quite agree with you . and encouraging staff to take up a hobby is another way to get off the treadmill.B：Yes, recently, some other companies have organized “Joy Gang”, to generate workplace fun. You see, laughter is the best medicine for those who are in low spirits. And it help to boost the morale of our staff.A: 嗯，我认为公司的员工负担过重虽然他们并没有告诉你他们的感受。

第二辑Test 1Topic A: WHAT IS IMPORTANT WHEN ……?Entertaining clients●Types of activities●Cost[思路点拨]【词汇＆短语】促销赠品Complimentary presents 迎宾室Hospitality room招待费Entertainment allowance 定制Customize针对个人Personalize 有目的的Purposeful商业目的Business objectives 客户需求Customer demand包间Compartment 舒适的Cozy【句型点击】●间歇、停顿How shall I put it? 怎么说呢？Well, what I trying to say is…….. 我想说的是……..I’d like to begin by……●个人想法In my opinion, I’d say that…..The point is that…….Well, we should….【参考范例】Entertaining clients is not an easy job and should be handling appropriately and enjoyably. It contains more than just a wonderful meal, a sightseeing tour or a shopping trip. Good hospitality events can impress clients in a unique manner in and outside of the office.When entertaining clients, we should decide the types of activities according to their interest and favorites. Moreover, these activities should help us achieve our business objectives, for example, we canhave an intimate discussion about business with our clients during a meal in a cozy compartment where both where both sides tend to be more relaxed. In addition, we have to mix business with pleasure effectively so our clients won’t feel that we are too purposeful.Cost is anther important factor when designing activities for clients. Higher expenses don’t necessarily to greater satisfaction, and in some cases, the clients will be overwhelmed with our kindness. Therefore, when entertaining clients, sincerity appears to be more important, upon which a long and a steady business relationship is based.Topic B: WHAT IS IMPORTANT WHEN ……?Choosing retail premises to rent●Location●Length of contract【词汇&短语】房东landlord 利润空间profit margin租户tenant 房屋结构building structure可持续发展sustainable development 合同到期exploration of contract繁荣boom prosperity 续签合同renew the contract租金rent 押金deposit【句型点击】●观点阐述Well, it seems to me that…….That’s true, but on the other hand…..●追加观点That’s just what/all I was thinking…..Well, the point I’m trying to make it that……Another thing I want to mention is……【参考范例】When aiming to choose retail premises, you should always put the location on the top of your list. An ideal retail premises should be situated in the downtown district or a big residential area where the sources of the customers is guaranteed, in China, A lot of businessman believe in Fengshui and they think a good location is vital to the success of business.Besides, the length of contract is also an important factor in choosing retail premises because the retailer need time to develop market and customers. A steady and uninterrupted business environment is most desired, and a long-term contract will ensure the retailer’s sustainable development.What’s more, rent and means of payment should never be overlooked, retailers in general have a big cash flow, therefore, a reasonable rent and flexible means of payment are good for their capital turnover. A cooperative landlord is preferred and necessary for a win-win situation.Topic C: WHAT IS IMPORTANT WHEN ……?Deciding on packaging for products●Image●Production process【词汇&短语】包装材料wrapper，packaging material 不可再生资源non-renewableresources 包装设计package design 有利环境的environmental-friendly顾客的青睐customer favor 肤浅的，表明的superficial【句型点击】●自然过渡How shall I put it? 怎么说呢？Actually…..That’s just how I see it …..●个人观点Personally, I think…..Frankly, I think….【参考范例】Packing of products concerns the fate of products because it arouses people’s desire for purchase. When deciding on packaging for products, we should take several things into consideration.First of all, the image catches the eye of potential customers, people are sometimes skin deep when surrounded by a variety of products, their decisions are simply based upon the packaging, therefore a thoughtful design in color, shape and packaging materials is crucial in winning customer’s favor.On the other hand, the cost of packaging should be carefully dealt with because it is contained in the prices of the products. Increased price will make the products less competitive in a buyer’s market. After all, in comparison with packaging, people are more sensitive to price.Last but not least, our resources are limited and some are even non-renewable. Once the products are opened up, the wrapper are useless, so it is expected that designers can develop further uses of packaging materials or at least make them environmental-friendly.Test 2Topic A: WHAT IS IMPORTANT WHEN ……?Selecting staff for promotion●Attitude to work●Current performance【词汇&短语】空缺职位vacancy 人事部personnel行政管理部administration 公关public relations总部head office 工资wages and salaries管理技能managerial skill 职业前景career prospect人力资源部human resources 团队协作teamwork【句型点击】●常用开始语Thank you for your questionThe answer is…Let me start with….In my viewIt is very likely that….●表达观点常用句What I am thinking is….Let me make my point very clear.It is crystal clear that…..There is no doubt that…..I am into the first opinion..【句型点击】When selecting staff for promotion, several factors should be taken into consideration, to begin with, the attitude to the work is one of the most fundamental elements. I believe attitude is everything. It is not uncommon to find workers who have great talents but are reluctant to make full contribution in their position, the point is, you have to love what you are doing and you have to try your utmost and reserve no effort to do it.Secondly, current performance is also very important, because it is obvious that attitude and effort have to be measured in a certain way so that you can know everyone’s capability.Thirdly, you can’t ignore career potential and adaptability, almost in every company, we can find employees who are excellent individuals but fail to cooperate in a team, these elements are all very essential in one’scareer. Admittedly, it is not very likely to find all of them in one person, and then you have to consider about the specific position and grant priority to one of them.Topic B: WHAT IS IMPORTANT WHEN ……?Considering a career change●Further study or training●Opportunities for future promotion【词汇&短语】实际工资real wages 合并merger最终目标ultimate goal 个人收入personal income坏的影响adverse effect 工资价格螺旋上升wage-price spiral 精明的讨价还价交易horse-trading 无形资产intangible assets资格qualification 投资回报return on investment【句型点击】●更倾向于某一个选项I would take …….. as my priority 我会把……..作为我的首选项。

1. The Media1) Which do you like better, radio or television? Why?To speak frankly, I like watching TV. First, there are a great variety of programs on TV. People can learn the latest news around the world --- that’s why people say “to stay at home and still you can get to know the world.” There are various entertainment programs, such as films, TV series, talk shows, variety shows, MTVs, etc.; such programs can entertain people, and help people to kill the leasure time so that people will not feel bored in such periods. On TV, there are also many educational and scientific programs, from which we can learn a lot.In addition, there are programs on attractions and places of interests, by means of which, people can “stay at home and travel around the world.” Comparatively, radios do have some advantages: they are portable; you can listen to radio while walking or even working, but TV does outweigh radio in many ways. Of course, TV is not without problems: spending too much time in front of TV distracts you from your studies or work, and it is harmful to your eyes. So, I’d like to say, it’s really helpful and beneficial to watch TV, but don’t be addicted to it.2) Do you often watch TV? What TV programs do you like watching?Or: Do you often listen to the radio? What kind of radio programs do you listen to? What do you think of them?Reference:There are different types of media today. Radio and TV are the two common media for us. They connect us to the outside world. They tell us what is happening and shorten the distance between us and the outside world. I like listening to English news, Special English of VOA is my favorite. I keep on it for several months. It’s very helpful for my English learning. In addition, I often listen to some sports news and music on the radio. These radio programs make me funny and relaxed. Of course, compared with TV, radio is portable, I can carry it with me whereverI go . I like it very much.3) Can you imagine a life without TV or radio? What role does radio or TV play in your life?Reference:I can’t imagine a life without TV since I enjoy watching television so much. It really plays an important role in my life. Whenever I feel distressed, bored or unhappy,I will turn on the television to watch my favourite programs to help relax myself. However, to watch TV, you have to stay in the same room as a television, and you can’t watch it during driving or jogging, do you? Besides,TV watching takes up too much time; I no longer have enough time to develop other interests. Maybe these are the only disadvantages of television.2. Love and Marriage1) What factors do you think are important in making a boyfriend or girlfriend?Is romantic love the most important condition for marriage? Why?Reference:From my point of view, there are some important factors in making a boyfriend or girlfriend. First, I think, being an honest, sincere, kind- hearted person can leave a favorable impression on others and in turn you can achieve others’ trust and respect. Then, Cultivating common interests is also significant. For instance, you two can share views about such topics like economy, politics, work related as well as personal issues. In this way, you can improve your deep understanding about the life and the other’s characters. Besides, showing my caring attitude is necessary to make a boyfriend or a girlfriend. It does not mean mothering him but help him or her out of difficult times and become his or her support.A successful marriage requires a combination of many factors, such as love, tolerance, understanding, mutual trust, support, etc. Romantic love is just one small part of love which even is not necessarily the most important part of a successful marriage. Romantic love only can keep their love more exciting,but can not keep a marriage fit and stable for along period of time.For instance,maybe it is romantic to buy flowers and have a candlelit dinner. However, it is wasteful to do so in marriage. As is known to all of us, marriage is practical. Actually, the frustrations and reality of daily life can take a roll on marriage and their romantic feeling disappears right away. For example, lack of money can bring a lot of quarrellings for a marriage; couples withdifferenteducations levels are not likely to have something in common. Those frustrations can not be resolved only by romantic love. By then responsibility and mutual trust between couples actually weigh more than romantic love.To sum up, accidental or dramatic romantic situation can not support a marriage2) Some people contend that college students should not make boyfriends or girlfriends when they study on campus; while others hold that college students should be encouraged to date on campus. What is your point of view on campus date of college students? Why?College students are a distinct group of people whose behavior and words always become the focus of publicattention. When people comment on campus date of college students, people show quite different views on the phenomenon. Some people argue that college students should not make boyfriends or girlfriends while others hold an opposite point of view. In fact, we could not find a correct answer to the problem, because every coin has two sides. The reasons to favor campus date are as follows:College students are at the right age, they have a mental and physical need and interest to know the opposite sex.Besides, dating on campus can make students become mature earlier, because they have to learn how to cooperate with others, how to care about others. What’s more, if students can coordinate their study and date well, they are likely to study harder and excel(优秀) in school courses. In addition, beautiful campus provides best environment for students to date the opposite sex.We also have some reasons to oppose campus date:First, campus date will distract students’ attention from academic studies if they could not handle it appropriately. Second, most students are not psychologically mature enough. Failure in love could result in mental hurt to them. Third, the rateof successful campus dates is very low. Most “couples” in college end their love story before or upon graduation. Futhermore, campus date needs financial support, which will certainly increase the economic burden on their parents.3) Late marriage is becoming a trend in large modern cities. What are the reasonsbehind it? Do advantages of late marriage outweigh disadvantages? Why?In large modern cities, young people prefer late marriage to early marriage, the reasons are as follows:Young people get married late because that will leave them enough time to accumulate a considerable sum of money for a better material life.Buying a large house is very essential to the newly-weds. Young people like to postpone the date of marriage so that they could live in a spacious room.Late marriage will leave the couple-to-be longer time to understand each other. Young people who marry late are likely to be socially and physically mature, which is helpful to a stable marriage.Late marriage will make young people free from house chores. They devote their time and energy to their career development.I think advantages of late marriage outweigh disadvantages. But some people argue that early marriage will make young people free from household chores earlier, which will be beneficial to the development of their career on the whole. Moreover, early marriage will bring about a more intelligent child.4) Why is mixed marriage popular in such big cities as Shanghai and Beijing? What are the possible difficulties for cross-culture marriage?Reference: In my opinion, there are several reasons behind this phenomenon. First, with the increasing communication between China and the outside world, more and more foreigners come to China to look for new opportunities and challenges. Most of them choose to work and live in big cities such as Beijing and Shanghai. It is said that there are around 500,000 foreigners inhabited in Beijing. Therefore, it is quite natural for them to socialize with or even fall in love with local people. And it is not unusual for them to marry Chinese. Second, people in big cities are quite open-minded. They are more familiar with foreign culture and are more likely to accept mixed marriage. Third, many foreigners have great interest in Chinese culture and Chinese people. Out of this interest, they are happy to find a Chinese wife or husband.The couple of a cross-cultural marriage may encounter a lot of difficulties, such as language barrier, culture difference, and difference in value and beliefs, etc. First, as a couple from different countries, they speak different languages, and may have great difficulty in understanding each other. Second, people from different cultural background may have total different understanding about the same thing. For example, Chinese people prefer to live with their parents while westerners prefer not. Third, husband and wife in a mixed marriage may have different eating habits. For example, the Chinese husband may like to eat hot and spicy Sichuan food, whereas the American wife may feel happier to eat bread and sandwich. Fourth, the couple in a mixed marriage may have different understanding about how to raise and educatetheir children. For example, Chinese people attach great importance to their children's performance at school. They spend a lot of time and money tutoring their children to make sure that the kids can get a high score in exam. American people, on the other hand, seem to be more relaxed with the kids' academic performance. Last but not least, their children will encounter problems too. Children of mixed marriages are not likely to be accepted in certain areas in a community. They often have a hard time fitting in.5) If you were Gail’s parents, would you accept the marriage between Gail andMark? Give your reasons.Reference: I would accept the marriage between them on the condition that they were sure that there is true love between them, but it doesn’t mean parents should not warn young people of possible dangers. At first, no one can deny that true love is the key ingredient of successful marriage. Secondly my viewpoints are sometimes different from that of young people.I have to admit that I am not always right. What’more，different people have different evaluation on one person. So what should be done is to trust them. Thirdly, I love my child. I hope she has a successful marriage without being annoyed by some unexpected troubles. Hence, I would not take a it-is-none-of-my-business attitude. I would remind my daughter of as many potential problems as I can anticipate according to my past experience.6) Would you mind marrying a person from a different culture or nation? Why or why not?Reference 1Well, I wouldn’t say so. Marrying a foreigner has a number of advantages. We can learn each other’s language, celebrate more holidays and trad itions, learn new customs, habits and foods. We can gain richer experience by travelling in each other’s home country and our children will be more open-minded. I think the key to a successful intercultural marriage lies in the couple actively learning about the other side in order to bridge the differences. If each partner is involved in learning, and is attracted to each other's language, holidays and customs, I believe it won’t be difficult for a mixed couple to live a happy and harmonious married life.Reference 2Yes, I do. To start with, I must admit that I harbor strong reservations about mixed marriage. People from different nations grow up in different social and cultural background. They may have entirely different lifestyles, observe different traditions and think in very different ways. It is not always easy for a mixed couple to communicate with each other. Besides, they maybe not interested in learning each other’s language, in new holidays and traditions. They may not want to adapt to different customs, habits and foods. Furthermore, a mixed couple always has to face some public concern. In fact, many people cannot accept a cross-culture marriage, especially the old citizens. And some people still have prejudice on foreigners. If this is the case, the couples in a cross-culture marriage may have to endure some gossip, and their children may have to endure some pressure. If they can’t deal with these problems, they may beak up in the end.An intercultural marriage is not for everyone. It requires extra strong level of patience, curiosity, tolerance for difference, and positive outlook that many people do not have.3. Advertising2) Do you like watching or reading advertisements? Why or why not? Reference:Yes,I like watching or reading ads. They are amusing / interesting / vivid / fascinating / funny / persuasive. They are good means of acquiring information on commodities / service / jobs, etc. With ads, we save a lot of time in shopping / choosing the kind of product we want / looking for jobs / getting better service….On the whole, ads make our life convenient, interesting and colorful. They are part of our life.No,I dislike watching or reading ads. Because they are misleading and often exaggerated, they do not really describe the products / commodities. What manufacturers concern most is profits not the benefits to consumers. Once a product is advertised, it tends to be expensive. Some products are even more than a little expensive, which are beyond our purchase power. What’s more, some products even do harm to our health. And still, ads interrupt programs frequently. So at this point, they are troublesome /disgusting. So I think it is a waste of time to watch or read ads. Ads are a nuisance.3) Do ads influence you (or people in general) in buying things? How? Reference: Yes, they do influence my purchase especially when I buy some appliances and home furniture because I have to rely on the ads for the best quality commodities through the ads on all kinds of media. However, for other life necessities such as clothing, food, and drinks, I never follow the ads.4) Why do manufacturers spend so much money on advertising?Reference:Because they want to make more money and gain more profits this way. For they are confident that the large majority of people are always relying on ads on all kinds of media when they choose which brand to buy. And nearly all people believe the goods advertised are of better quality and well worth. Some others enjoy using goods popular with the public. So they try to advertise for their products at all costs.5) Among the advertisements you have watched or read, which impressed you most? Why?Reference:An ad on “the protection of Mom earth”. It is beautiful, vivid, and striking and very convincing to me and all other audience, I think. It not only shows the importance of the beautiful environment to human life both physically and mentally, but also the serious and harmfulness of the pollution and the negative effects on every people. Every man who values life and loves nature would get aware and take an active part for Mom earth himself with the ad, I think.6) Comment on the statement: Advertising does more good than harm to consumers.Reference:Advertising does more good than harm to consumers, I think, though some of them are exaggerated and even mislead the consumers. Even there are misinformation and sometimes very boring and interrupting.The advantages are noticeable as follows：1）Ads help consumers get to know a lot of knowledge about both the products and life and others.2) They always help us save time in shopping and buy quality goods if we don’tknow what to buy.3) We are encouraged and feel good when we are using the products popular withthe public in our real life.4) Ads make our life interesting and colorful and some lead us a more fashionableand happier life.5) They are always making greater contributions to national taxes.6) The ads for public benefits are always good and necessary to remind us to workfor better life.3. SportsQuestions for discussion:1)Do you like sports? What is your favorite sport?My favorite sport is basketball as it is very exciting. I play basketball three times a week. Most often I play it in my school. I like basketball because the N.B.A. stars play very well. Basketball is very cheap and it is a good sport for our health. We can grow taller if we play basketball often. Also it keeps me fit and make more new friends.2）What sports do most young people go in for?Most young people go in fo r basketball, swimming , football, tennis, volleyball and so on. Because these activities help them live an active life, keep fit and become energetic.3）What sports are suitable for old people?There are numerous kinds of sportssuitable for the old people suchas table tennis,badminton,swimming , jogging, walking , fishing and dancing ,which needn’t have too much energy. Their steps are adjustable, sometimeslow, sometime fast just accordingto the sportsmen's conditions. These kinds of sports can make their hearts stronger and keep healthy.4）Why do people need to play sports?Answer 1: Playing a sport we like is an essential part of our life., which give us many benefits. Firstly, physical benefits.Our immune system will get a big boostwhen we play sport andwe have a healthier body image while we develop strong musclesSecondly, social benefits. Playing sport improves our moodand reduce the chance of depression.. Regular exercises also increase our self confidence and make more new friends.Thirdly, personal benefits. Exercises help us to lower stressand increase self discipline. We will also experience success like winning but also learn to deal with disappointment because everysport can teach us something different like skills, coordination, speed, movement, techniques, endurance and quickness.Answer 2:People need to play sports because it is a good way of relaxing. When we are tired of work or study, we need to play football, basketball, table tennis and so on. It can not only rest our brains and eyes but also help build our bodies. I think it's really helpful to both our health and our study or work. Besides, It can help us make lots of new friends and communicate with each other well. What's more, it is good for teamwork when we play sports. And it can also make us feel comfortable and refreshed.。

Leading-in Questions
Part II
Drills & Expressions
Part III
Typical Dialogues
Part IV
Roles Simuln Questions
Q1 What issues should be involved in arranging appointments?
Task 2 Arranging Appointments
职业素养荟萃
通过电话预约会晤时，我们不必说得太详细，只要说明自己的身份，告诉对方相关 的事项，并讲清大概的时间、地点即可。一般来说，在常规问候之后，我们就可以直接 说明去电的用意，提出会晤的请求。
对于会晤请求的回应一般有两种情况：接受或拒绝。不管哪种情况，都要明确表明。 如果是接受，那双方就要对时间、地点进行确认；如果是拒绝，就直接说明原因，但语 气应该委婉并且还要表示歉意。
Task 2 Arranging Appointments
职业素养荟萃
还有一些要注意的细节就是绝对不要在打电话时吃东西、喝东西或嚼口香糖；接听 电话要迅速（一般在第二或第三声铃响时就要拿起听筒）；接电话时要第一时间问候打 电话的人，并表明你自己和公司或部门的身份；如果你是接电话的人，电话结束时还要 感谢对方的来电。
up the phone. — The other person can’t see you, so their impression of you depends on the way you sound. That’s why you should always put a smile in your telephone voice and project a tone that is enthusiastic, natural, attentive and respectful.

2020年商务英语高级口试试题及答案（卷二）PART ONE: INTERVIEW(1) How do you think the Internet is influencing business life in your country?在你的国家中，你认为互联网对商务生活产生了怎样的影响?It is having a great influence and the most significant impact is in the way people work.(2) What do you think is the major advantage of telecommuting?你认为通讯上班方式的主要好处是什么?Telecommuting helps those with families spend more time together. It results in less pollution, and allows employees to work where and when they want to.(3) Are there any advantages in working from home rather than an office?(Why?/Why not?)在家上班比到办公室上班是否存在有利之处?(为什么?)Yes. There are many advantages in working from home. By doing so, one may have flexbile management of time and work. It improves efficiency, increases production and improves employees’lives.(4) What do you think traditional offices will be like in the future?你觉得传统的办公室将来会变成什么样?In the future, home working will become popular and traditional offices will turn into something like touch-down centers, where peoplewill only occasionally call in.PART TWO: MINI-PRESENTATIONWhat is important when…?Introducing job sharing scheme 实行工作分担计划需考虑哪些要点?l Suitable types of job 合适的工作种类l Benefits for the company 对公司的好处When introducing job sharing, it’s important to consider what benefits it may bring to the company. An obvious benefit is that it’s a good way to retain valuable, well-trained employees by allowing them to balance their home life and work life, especially when they become parents. It also means higher productivity and an enhanced company image. In addition, it can decrease maternity-leave time.You also have to consider which types of job the scheme would be suitable for. It doesn’t make any sense for highly individual and creative jobs such as computer programming to be shared. Jobs for consideration include those that have tasks easy to separate, for instance, secretaries and janitors. Computer systems engineers, technical-training instructors can also split their work load with a partner.Another important factor to consider is how to make sure the partners pass on information obtained from superiors, clients or staff and keep each other well informed. This can be done by lunch or coffeemeeting, phone calls, a changeover file, bulletin board, or tape-recorded messages.实行工作分担的时候，考虑这将给公司带来什么好处非常重要。

Do you like business trips? Why (not)?Yes, I do. I am pleased to go on business trips. I can make some friends and learn a lot about business from trips. If I am lucky enough, I can have chances to go sightseeing.
(3)If you are an old emБайду номын сангаасloyee in a company, what will you do to welcome the new ones? I will be very friendly to the new ones and ready to offer help. If possible, we will hold an evening party to welcome them and make them feel at home.
(4)Do you think employers should pay more money to sales staff who are successful? Yes. Employees should get more if they sell more products. If all the employees get the same pay no matter what they do , They will lose passion for working hard.
(2)What kind of profession will be the most popular in twenty years’ time? I am not sure. But maybe farming will be very popular after twenty years. You know, now few people are willing to work as farmers and millions of people have to rely on farm product to survive. So I think it is a tendency to develop farming.

商务英语口语练习为了让大家更好的预备商务英语BEC考试，我给大家整理商务英语口语练习,下面我就和大家共享，来观赏一下吧。

商务英语口语练习(01)1 I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿2 Id like to change this ticket to the first class.我想把这张票换成头等车。

3 Id like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。

4 I wont check this baggage.这件行李我不托运。

5 Id like to sit in the front of the plane.6 I missed my train.7 I havent nothing to declare. 我没申报的东西。

8 its all personal effects. 这些东西都是私人用品。

9 Ill pick up ticket at the airport counter.我会在机场柜台拿机票。

10 Id like two seats on todays northwest flight 7 to Detroit, please. 我想订两张今日西北航空7班次究竟特律的机票。

11 we waited for john in the lobby of the airport.我们在机场的大厅里等约翰。

12 Id like to buy an excursion pass instead.我要买一张优待票代替。

13 Id like a refund on this ticket. 我要退这张票。

14 Id like to have a seat by the window.我要一个靠窗的座位。

15 you have to change at Chicago station.你必需要在芝加哥站转车。

Part Ⅱ Scaffolding
Tasks
1. Translate the following sentences into English orally.
3) 我们一般针对每个市场制作不同的商业广告。
We usually make different commercials for each market.
Part Ⅱ Scaffolding
Situational Dialogue 1
1. market investigation: 同market research, 市场调研 2. sales promotion: 促销 3. publicity [pʌbˈlɪsəɪtɪ] n. 新闻发布式宣传 4. financial budget: 财务预算 5. copywriter[ˈkɒpɪ,raɪtə] n. 广告撰稿员 6. billboard [ˈbɪlbɔːd] n.（户外）广告牌，布告板 7. direct mail 直邮广告信函 8. retailer [ˈriːteɪlə(r)] n. 零售商 9. commercial [kəˈmɜːʃl] n. 商业广告
(c) a young couple They are young. So when doing sales promotional, people should let them feel the goods are fashional and vogue.
(d) an old gentleman People should pay attention to the appearance. It is decent.
Advertising media :
personal selling 人员销售

综合商务英语2参考答案一、听力理解（共20分）1. A) 正确。

根据对话内容，男士询问女士是否需要帮助，女士回答说需要，因此男士是主动提供帮助的一方。

2. B) 正确。

对话中提到女士需要购买一些办公用品，因此男士建议她去办公用品店。

3. C) 正确。

女士询问男士是否知道办公用品店的位置，男士回答说知道，并且告诉她具体位置。

4. A) 错误。

对话中并没有提到男士是女士的同事。

5. B) 正确。

女士表示她需要购买一些文具，这属于办公用品的范畴。

二、词汇与语法（共30分）6. 正确答案是 "exceed"。

该词意为“超过”，与句子中的“overcome”（克服）不同。

7. 正确答案是 "negotiation"。

该词意为“谈判”，与句子中的“negotiator”（谈判者）不同。

8. 正确答案是 "is"。

根据句子结构，主语是单数，因此应使用单数形式的动词。

9. 正确答案是 "beneficial"。

该词意为“有益的”，与句子中的“beneficiary”（受益人）不同。

10. 正确答案是 "innovative"。

该词意为“创新的”，与句子中的“innovation”（创新）不同。

三、阅读理解（共25分）11. 正确答案是 C) "The company's financial performance has been improving." 文章中提到公司的财务表现正在改善。

12. 正确答案是 A) "The company has recently expanded its product range." 文章中提到公司最近扩大了产品范围。

13. 正确答案是 D) "The company is facing challenges in the market." 文章中提到公司在市场上面临挑战。