Room Reservations -现代酒店英语口语实用教程第1课

Unit 1 Room Reservations I Lead inII Dialogue study1-11-21-3III 2-13.You'll be expected to be here then.3.We can either put him on a waiting list or find him a room in a nearby hotel.4. We have special bedrooms which all have a wide door into the bathroom with appropriate and toilet facilities. Besides, there’re no steps between the street and the entrance to the hotel. There is a special list from the car park to the ground floor, and all the lifts are all wide enough to take a wheelchair.2. I’m afraid we won’t be able to guarantee him a room after the 28th. We usually have high occupancies in the peak seasons.Pair PracticeSpeaking PracticeCollection of special termsDialogue ListeningA.Listen to the tape, fill in blanks to complete the dialogue.single roomsdouble roomssuites and deluxe suites in JapaneseBritish, French and Presidential stylesDialogue 2 A Face-to-Face Interview（当面预订）Dialogue 1 A Long-distance Call Reservation （长途电话预订）Vocabulary1.room type* room type* arrival and departure date* name and telephone No.* guarantee method* special needsQuestion: 1. What information do we need to know when making a reservation?2. If your hotel is flly booked, how would you politely turn down the request to book a room？3. How to conclude a reservation?1.How long will he be staying?B.Key words, grammar and relative hotel knowledge introduction.2. 预订所需的信息2-2ⅣⅣReading Practice• A Business Letter: A Request for a Reservation (一封商务信函：要求预订）• Reservation （预订）Cross-cultural CommunicationSince a majority of hotel guests make reservations in advance of their stay, the Reservation Department usually becomes their first contact with the hotel. It is responsible for receiving and processing reservations, forecasting occupancy levels and room revenue, as well as maintaining availability to ensure that no over-booking occurs.Requests for reservations are received at the hotel through different means by telephone, fax, letter, telex and telegram or made by the guest in person. The increasing use of computers in hotels by both independent and chain hotels is making the reservation process simpler for the guest and more efficient for the hotel.Throughout the reservation process, information gathered about the guest and his stay should be recorded if a room is available.This reservation record can be recorded on paper or in a computer file for storage and retrieval. It must contain the following minimum information:Guest name, address, and telephone number.Arrival date and time, and length of stay.Type and number of rooms and number in the party.Rate quoted.Guarantee method.Information such as method of payment, special request (non-smoking room, handicapped) and the purpose of guest’s visit is helpful in satisfying the guest’s needs.All activities of the Reservation Department require its working closely and cooperating with every other department of the hotel. The Reservation Department must also provide the other departments with a forecast of expected occupancy. The forecast is extremely important, since it provides the Housekeeping,1) Finding out what the client wantsa. Would you like a room with a front view or rear view?b. A single room or a double room?c. Do you prefer bath or shower?d. Would you like breakfast?e. How long do you plan to stay?f. Is it just for tonight?2) Accepting a bookinga. I can book you a room for the first two days.b. We can confirm a room for April 22 only.c. It’s fine for Thursday night.3) Refusing a bookinga. We are fully booked for all types of room for the date.b. If there isn’t any room, we can put you on a waiting list or we can find you a room in another hotel.c. We don’t have and single room available. Would you mind a double room instead?4) Getting the details of arrivala. When will you be arriving?b. Could I have the airline flight number and arrival time?Role-playing。

关于预定酒店的英语对话情景带翻译如今没有一口流利的英语，了解一些使用的英语对话也是很有必要的!今天店铺在这里为大家分享一些关于预定酒店的英语对话，希望这些实用口语会对大家有所帮助!关于预定酒店的英语对话一A:Good morning. Room Reservations. May I help you?A:早上好。

客房预订部。

我能为您做些什么?B:I'd like to reserve a room for two days.B:我想预订一个房间，住两天。

A:OK. For what time?A:好。

什么时间?B:For December 24th to 26th.B:12月24日到26日。

A:How many guests will there be in your party?A:您一行有几位客人?B:Just two. My wife and I.B:两人。

我和我的夫人。

A:Which kind of room would you like, a double or a twin?A:您想订个什么样的房间，双人间还是双床间?B:A double, please.B:双人间。

A:Would you hold the line, please? I'll check our vacancies for those days. We have a twin at 480 yuan and another at 380 yuan. Which would you prefer?A:请您别挂电话，好吗?我看看那些天有没有空房间。

先生，我们有一间480元和一间380元的双人间，您想订哪一间?B: We'll take the one at 480 yuan.B:我们要480元的。

A:Yes, sir. May I have your name, please?A:好,先生。

请问您贵姓?B:Brown.B:布朗。

PartⅠIn the Hotel在宾馆Room Reservations预订房间1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。

2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying？您打算住多久？6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。

10．What is the rate，please？请问房费多少？11．The current rate is＄50 per night．现行房费是50美元一天。

12．What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all．I'll take it．听起来还不错。

1.酒店常用的英语口语对话A:Room Reservations. Good afternoon.订房中心。

下午好。

B:I'd like to book a double room for December 6th.我想订一间12月6日的双人间。

A:That's fine, sir. A double room for December 6th, right?好的，先生。

一间12月6日的双人间是吗?B:Yes. What is the rate, please?是的。

请问房价是多少?A:The current rate is $45 per night.现在的房价是45美元一个晚上。

B:What services come with that?这个价格包括哪些服务呢?A:You'll have a radio, a color television, a telephone and a newspaper delivered to your room every day.房间里有一台收音机、一台彩色电视机、一部电话，每天还有一份报纸送到您的房间。

B:That sounds not bad.听起来不错。

2.提高托福口语的训练步骤第一步：每一次练习的时间是1小时，时间再长我们就注意力不集中了，就该休息了。

第二步：挑选里面的任意2道题，题型不重要，1、2题可以，4、6题也可以。

第三步：将选出的一个题目的答案，首先读10-20遍，来熟悉答案，争取做到能够背下来的水平，就是为了给自己以充分的准备。

换句话说，这段内容对于你来说，不再是一串单词，而是一个段中文的讲话印在你的脑中。

第四步：将这份材料放在一边，再按照自己的脑中所记忆的内容，或者说记忆的中文的内容，将每一句话复述出来。

是的，你在这个时候也许说的不是很好，但是别急，其实这只是你通向成功路上必经的崎岖。

第五步：将你刚才的答案再重复10遍。

出国定酒店常用英语对话（客房预订）经典对话R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you？您早，客房预订部，请问有什么可以帮助您？G：Yes，I’d like to book a room.我想预订一个房间。

R：Thank you， sir. For which date and how many guests will there be in your party？谢谢您。

要订在什么时候？您一行有多少人？G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。

只有我和我太太。

R：From April 16th to 20th ？？ .And which kind of room would you prefer， sir？4 月 16 日到 20 日。

请问您想预订哪种房间。

G：A Twin，please.R：Could you hold the line please？I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right？请别挂断好吗？我来检查一下是否有空房间。

（过来一会儿）让您久等了，先生。

我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗？G：Ok，I’ll take it.好的，我订了。

R：Thank you ，sir. May I have your name and phone number， please？谢谢您，先生。

您能告诉我您的姓名和电话号码吗？G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827.没问题。

客房预订的英语对话精选英语情景对话是中考纳入的新考题,它是通过书面表达形式检查考生的英语口头表达能力。

小编精心收集了客房预订的英语对话，供大家欣赏学习!客房预订的英语对话篇1A: Good morning. This is Room Reservations. May I help you, sir?B: Yes, I'd like to reserve a room.A: Thank you, sir. For which date?B: From October 15th.A: For how many nights?B: For three nights.A: How many guests will there be in your part?B: Just my wife and myself.A: Which kind of room would you prefer, a double or twin?B: A twin, please.A: Could you hold the line, please? I'll check our room availability for those days. Thank you for waiting, sir. We have a twin at HK $1 000 and at HK $1 500. Which would you prefer?B: We'll take the one at HK $1 500.A: Certainly, sir. May I have your name and initials, please?B: Yes, it's Carruthers T. E.A:客房预约部，早上好，能为您效劳吗?B:我想预订一个房间。

A:谢谢您，要订在什么时候?B:从10月15日开始。

Unit One Room Reservation预订房间Part 1 Reservation 预订预订员在大厅前台工作,负责回答有关预订房间的询问,还要负责办理预订,取消以及改变预订。

人们用各种方式预订房间,目前电话预约用得最多,所以应特别注意电话中的交际礼仪。

这将影响到客人对酒店的印象，说话如平常般亲切，询问客人私人问题时，应特别注意礼貌。

办理预约时，在确定了客人的意思或条件之后，应该复述一次，以表慎重，不懂的问题应及时再问一次，力求做到清楚、明确，确定对方挂电话后，再轻轻挂上话筒。

接受预订后，认真填写好预定酒店日志。

C=Clerk 前台职员 G=Gust 客人（1）Reservation in person 亲自预订C: Good morning. This is Room Reservation. May I help you?您早，客房预订部，能为您效劳吗？G: Yes, I’d like to reserve a room.我想预订一个房间。

C: Thank you. For which date?谢谢您，要订哪一天的？G: From January 5 th.从一月五号日一开始。

C: For how many nights?要住几晚呢？G: For four nights.四个晚上。

C: How many guests will there be in your party?您一行共有多少位客人呢？G: Just my wife and myself. So I prefer a twin please.只有我太太和我。

请给我一间两张单人床的房间。

C: Hold the line, please. I’ll check our room availability for those days. Thank you for waiting, we have a twin at RMB1,000 and at RMB1,500. Which would you prefer?请别挂断。

Hotel Business English DialogueUnit 1 Room ReservationFIT Reservation（R: Reservation Clerk; G：Guest）R: Good morning, Friendship Hotel. Room Reservation. May I help you?G：Yes, I’d like to reserve a double room from the 4th to the 6th of July?R: one moment, please…Yes, Sir, we have a room available.G: What’s the room rate per night?R: 165US dollars. Will that be all right?G: Yes, that will be fine.R: May I have your name and telephone number?G: Sure. My name is Mr. Hibbard. That’s H-i-b-b-a-r-d. My telephone number is 0044-0253-720299.R: Thank you, Mr. Hibbard. You’ve reserved a double room from the 4th to the 6th of July, and the telephone number is 0044-0253-720299.G: Yes, that’s right. Thank you.R: It’s my pleasure. We look forward to your arrival.Group Reservation（R: Reservation Clerk; G：Guest）R: Good afternoon. Yellow Dragon Hotel. Can I help you?G：Yes, a group of American scholars will be attending a Tourism Symposium next month in Beijing. I want to reserve 5 double rooms for them.R: For when, Sir?G：From July 14th to 16th.R: Just a moment, please. Let me check the reservation list… Yes, we can reserve 5 double rooms for you for those dates.G：Thank you very much. Is there any discount for group reservation?R: Yes, we can have a special rate for group reservation. We’ll give you 10% off.G：That’s great! I confirm the reservation then. My name is Wang Qiang.R: All right. Mr. Wang, 5 double rooms from July 14th to 16th.G: That’s right. Thank you.Changing a Reservation（R: Reservation Clerk; G：Guest）R: Great Wall Hotel. Room Reservation. Can I help you?G：Yes, this is Anne calling from London. I’ve gotten into trouble, you know. I reserved a room at your hotel for July 4th ,5th and 6th ,but since the trade negotiation has been postponed until July 15th ,16th and 17th , I have to change the dates of the reservation.R: How did you make the reservation, Miss?G：By E-mail, a week ago.R: Your name, please?G：Anne Butler.R: Anne Butler. Yes, here we are. A single room, your reservation is guaranteed by your credit card.G：Right. Do you think it’s possible for me to do so?R: Let me see… Yes, we have a room available.G：Thank you very much.R: It’s my pleasure. Good-bye.A Face-to-Face Reservation（R: Reservation Clerk; G：Guest）R: May I help you, sir?G: Yes, I want to book a suite from June 3 to 8.R: Which kind of room would you like?G: What exactly is a standard suite?R: Our standard suite has a single bedroom with sitting room and bathroom.G: Does it have a kitchen?R: No. we have kitchenette in the apartments.G: I see. If I took an executive suite, what would I get?R: The executive suite has a very attractive entrance hall, a sitting room with a fax machine and DVD player.G: How much is an executive suite per night in US dollars?R: It is $300 per night plus 15% surcharge.G: I would like taking an executive suite.R: Thank you. May I have you name,sir?G: It is Mr. Tom Carter.R: An executive suite for Mr. Tom Carter during June 3 to 8. And may I have your arrival time and telephone number?G: Yes, I’m going to arrive around 3:00 p.m. on June 3 and my number is 4527 8836.R: Thanks. We will reserve your room until 6:00 p.m. June 3, if there is any change, please let us know, We are looking forward to serving you.G: Thank you.Dealing with a Reservation Mix-upDesired Room Being UnavailableDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: A double room, please.C: Could you hold the line, please? I’ll check your room availability for those days.Thank you for waiting. I’m afraid we have no double rooms available but we can offer you a twin room.G: I see. How much will that be?C: We have a twin at RMB￥250 and at RMB ￥400. Which would you prefer?G: I’ll take the one at RMB￥250.C: Thank you, sir.When the Hotel Is FullDialogue: (C=Clerk, G=Guest)C: Good morning ,Room Reservations, May I help you, sir?G: I’d like to make a reservation.C: Which date would that be?G: For the night of April 8th for one night.C: Could you hold the line, please? I’ll check our room availability for that day…Thank you for waiting, sir. I’m afraid our hotel is fully booked on that night. Is it possible foryou to change your reservation date?G: No, that’s not possible.C: We might have cancellations. Could you call us again closer to the date?G: Sure, but if you do have any cancellations, could you let me know as soon as possible?C: I’m very sorry, sir, but we are unable to do that. We would appreciate it very much if you could call us instead.G: Well, if that’s the case…C: Well, very sorry, sir. We hope you understand.Can’t Be Booked for All the Nights RequestedDialogue: (C=Clerk, G=Guest)C: Good morning, Room Reservations, May I help you, sir?G: Yes, I’d like to reserve a room.C: Which date would that be?G: I’d like a twin room for 6 nights from May 15th.C: Could you hold the line, please? I’ll check our room availability for those days…Thank you for the waiting, sir. We have a twin available for four nights form May 15th to 18th and also for May 20th ,but I’m afraid there is none available on the night of May 19th.G: Well, do you have two singles for the night?C: I’m very sorry, sir, but we are fully booked for all types of rooms on that night.G: I see, Can you book me into another hotel in the area?C: I’m afraid we don’t have any information on their room availability. Would you like me to book you for all nights except the 19th.G: I’ll think about it and let you know.C: Thank you, sir. We look forward to hearing from you.A Lower Quality Is OfferedDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: I was in a twin room for single use last time. The same type will be fine.C: I’m very sorry, sir, but I’ m afraid no twin rooms are available on that day. Would you mind a smaller single room at RMB￥250 instead?G: Yes, that’s all right.C: Thank you, sir.Unit 2 ReceptionRegistering a Guest Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon. Welcome to China World Hotel. What can I do for you?G: Yes, I have a reservation with you.R: In whose name was the reservation made?G: John SmithR: Wait a minute, please. I’ll check the reservation record…Yes, we have the reservation under your name. Could I see your passport, Sir?G: Here you areR: Would you please fill in this registration form?G: Of course. Here it is. Is that all right?R: Yes, thanks. How will you be paying?G: By credit card.R: Here’s the key card to room1205. The bellboy will show you to your room.G: Thank you.R: You’re welcome. Hope you’ll enjoy your stay with us.Registering a Walk-in GuestR: Receptionist; G: GuestR: Good morning, Ma’am. May I help you?G: Yes, my name is Nancy Green. I’d like to have a single room with bath for tonight. R: Have you made a reservation.G: I’m afraid not.R: Wait a moment, please. Let me see…Yes, we have a room available. May I have your passport to fill out this registration form for you?G: Certainly. Here you are.R: How will you make your payment?G: In cash.R: Would you please sign your name here?G: Yes. Thank you.R: Enjoy your stay with us.Registering a Group Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon, ladies and gentlemen. Who is the group leader?G: That’s me. We’ve made a reservation in your hotel.R: Nice to have you here. I’m Zhao of the Front Desk. Is there any change in your schedule or in the number in your group?G: We have the same schedule, but I’m afraid we have to make arrangements for one more person, that is, Mr. Smith’s thirteen-year-old boy.R: If we weren’t so heavily booked, I could offer you two adjoining rooms. But now I can only suggest putting an extra bed in the bedroom. Will that do?G: I suppose it will have to. What is the rate difference?R: You only need to pay $15 extra.G: Great. Done then.R: Would you please help the members of your group to complete the registration cards?G: OK.(After they have finished filling out their registration cards)R: Your key cards and breakfast vouchers are all in these envelopes with your names on them. If you want to make room-to-room calls, please dial 9 first and then the room number.G: Thank you very much.R: By the way, we have a dance party on the third floor this evening. It stars at 8:00 p.m.G: That sounds interesting. Thank you for the information.R: Hope you have a pleasant stay here.Leaving a MessageC: Clerk ;V: VisitorC: Good morning, Sir. Can I help you?V: I’ve come to see a friend, Mr. Black, in room 1248.C: One moment, please. Let me check…Oh, yes, Mr. Black is staying with us. I’ll call to see if he’s in. Sorry, Sir. Mr. Black is not in at the moment.V: May I leave a message for him?C: Certainly, Sir. Please write your message here. (Two minutes later)V: I’ve finished. Here you are.C: The message is for Mr. Black in room 1248 from Mr. Peter Brown. Is that correct? V: That’s right.C: Thank you. I’ll be sure that Mr. Black gets your message.V: Thanks a lot.C: You’re welcome.Extending the StayR: Receptionist; G: GuestR: Good morning, Sir. Can I help you?G: I’m due to check out tomorrow, but I’d like to extend my stay by two days.R: Could I have your name and room number?G: Tom White in room 1002.R: Please wait a moment, Mr. White. I’ll have to check the reservation records…I’m sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.G: What can be done then?R: If you don’t mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.G: That’s quite all right. Thank you.R: It’s my pleasure.Providing the Guest with InformationC: Clerk; G: GuestC: Good afternoon, Sir. May I help you?G: Good afternoon. I wonder if you could tell me where the nearest bus station is. C: Sure. Where would you like to go?G: To the art gallery.C: Then, you don’t have to take a bus. It’s no distance at all, only about a 10-minute walk.G: Really?C: Yes. Get out of the hotel, go right to pass the next traffic lights, and the art gallerywill be on your right. You can’t miss it.G: That’s great! Thanks a lot.C: It’s my pleasure.Changing the RoomR: Receptionist; G: GuestR: Front Desk, may I help you?G: Yes. I’d like to move to another room because the air-conditioner in this room doesn’t work.R: I’m sorry. Let me check the reservation list.(One minute later)R: Yes, we have a room available, and you can move to it.G: That’s good.R: What’s your room number?G: Room 1206.R: I’ll send a bellboy over to help you with your luggage.(Two minutes later at the Front Desk)R: Will you please fill out this registration form?G: Sure. Here you are.R: Thank you. I’m very sorry for the inconvenience.Unit 3 Concierge serviceShowing the guest to the room(B: Bellman; G: Guest )B: This way, please. Room 1208 is at the end of the corridor.G: The corridor is nice.B: I’m glad you like it.(The bellman unlocks the door and turns on the lights and leads the guest in)B: Here’s your room, Ma’am.G: Thank you.B: Here’s the television. It has 30 channels.G: That’s great, I like watching TV.B: This is your air-conditioning control unit. Let me show you how to use it.G: I see. By the way, where can I get a brochure about your hotel? I need to know more about your services.B: Oh, it’s on the desk. Here it is.Calling a taxi for the guest(D: Doorman; G: Guest)(A couple have just checked out. A doorman approaches them)D: I’m the doorman here. May I help you?G: Yes, could you call a taxi for us? We’ve just checked out.D: Certainly, Sir. Where are you going?G: The airport.D: Just a moment, please.(One minute later)G: The car is waiting for you at the entrance.D: Thanks. Would you help us with our luggage?G: Sure.(After the doorman puts all the luggage in the car)D: You’ve got three pieces of luggage in all. Is that right?G: Yes, that’s right. Thank you.D: You’re welcome.Sending the bellboy to help the guest with the luggage(C: Concierge; G: Guest)C: Good morning. Concierge. May I help you?G: Sure. I’m leaving soon. I called you and asked for a bellboy. But 20 minutes have passed and he’s still not here.C: I’m sorry about that and I’ll send another bellboy right away. Your name and room number, please?G: Lisa Black, room 1406.C: Room 1406. All right. Could you wait in your room, please, Ma’am?G: Well, I’m afraid I won’t be able to wait for him in the room because I have to meet someone in the lobby right now. I’ll just leave the baggage at the door.C: All right, you go ahead, please. We can take good care of your luggage. By the way, please be sure to put your name tag on the cases.G: I will. Thank you very much indeed. And where can I collect my luggage?C: Right here at the Concierge Desk.G: All right, very good. See you.C: See you then.Unit 4 OperatorInternational Phone Call（O：Operator; G：Guset）O：Beijing Hotel, can I help you?G：Yes, I’d like to make an international call.O：Certainly, Sir. Which country are you calling?G：Germany.O：All right. Do you want to make it a pay call or a collect call?G：I think I’ll pay for the call myself. A pers on-to-person call, please.O：All right, what’s the name of the person you are calling?G：Jenny Brown.O：Could you spell the name for me?G：It’s Jenny J-e-n-n-y Brown B-r-o-w-n.O：And the phone number, please?G：The country code is 49, and the phone number is 228429.O：Thank you. I’ll try to contact her. Would you please hang up the phone and wait for a minute?G：Sure.Taking Messages（O：Operator; G：Guset）O：Beijing Hotel, Can I help you?G：Yes, can you put me through to Mrs. Wang in room 1207, please?O：Certainly, Sir. Could you wait a moment while I put you through?（One minute later）G：Hello, Sir. I’m afraid there is no response. Would you like to leave a message for her?O：Thank you. Just tell her I’m going to call on her by this evening at about 9:30. G：May I have your name?O：Yes, it’s Tom Lee.G：Would you like to give me your telephone number, so she can ring you back if necessary?O：Yes, good idea. My number is 86090015.G：Thank you, goodbye.O：Bye.Wake-Up Calls（O：Operator; G：Guset）O：Beijing Hotel. Can I help you?G：Yes, I’d like to be awakened tomorrow morning.O：Certainly, Sir. At what time?G：At 6:30 a.m.O：We have a computer wake-up service. Please dial 5 and then 0630 for the time. There must be five digits in the final number.G：50630. I see.O：That’s right. Our computer will record the time and your room number.G：Thank you.O：You’re welcome. Have a good night.Unit 5 EnquiriesTo Recommend some places for the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the nearest food market?E: There is a Seven-Eleven drug store by the West Gate of our hotel.G: Well, I want to take some pictures of local food market.E: I see, The nearest food market is around 2 kilos away. I would suggest you take a taxi.G: Good idea.E: It only takes about 7 minutes; and the fare should by 10 yuan at most, Shall I write it down in Chinese for you?G: Yes, please!To show the way to the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the Canton Fair? Do you mean the new one in Pazhou?G: Yes.E: You may take our shuttle bus.It’s available from 8 am to 6 pm, leaving each hour on the hour.G: My dear, it’s 8:10! I must have missed the bus.E: I’m afraid so. How can I help you?G: I’m in a hurry. How to get there by myself?E: You may take a taxi or Metro Line 2. Now is the rush-hour, I suggest you take the metro. The nearest metro station is just 5 minutes’ ride from here.G: And how can I get to the Fair by metro?E: Please take Line 2 to the Pa Zhou direction, and get off at the Xin Gang East Station; through Gate A you’ll get to the Exhibition Center.Information about attractionsG: Guest E=Clerk of EnquiresG: Is there any attraction nearyby? I have ond day off and would like to spend it on sightseeing.E: I would suggest you a tour to Kaiping Diallou and Villages.G: What’s special about it?E: Diaolou is a multi-storied defensive village house. That attracion shows a complex of Chinese and Western structural and decorative forms, and was listed as a World Cultural Heritage Site in 2007.G: That’s great! How far is it?E: It’s about two hours’ ride from the hotel, perfect for a one-day tour.G: Thank you, that’s fantastic.E: If you like, I can contact a travel agency to arrange it for you.Unit 6 Check out servicePaying in cash（C: Cashier；G：Guest）C: Good morning , sir. Can I help you?G: Yes, I’m leaving today. Can I have my bill?C: Your name and room number, please?G: Grant Wood, room 1022.C: Yes, Mr. Wood. Please wait a moment, I’ll check it for you…OK, have you use d any hotel services, Mr. Wood?G: Yes, my friend and I just had breakfast. I had three dinners and three lunches in the restaurant and I signed for a brandy at the lobby bar. I made a couple of calls to our Hong Kong office.C: OK, Mr. Wood. Here’s your bill. The total is 1,250 dollars. How would you liketo make the payment?G: I’d like to pay in cash. Here you are.C: Thank you. And here’s your receipt.G: Oh, is it possible to leave our luggage until we’re ready to leave this afternoon? We’d like t o do some more shopping.C: Yes, we’ll hold it for you.G: We’ll be back by 3:00 p.m.C: That will be all right. Have a nice day!G: Thank you.Paying by Credit Card（C: Cashier；G：Guest）C: Good morning. Can I help you?G: Yes, could I settle my bill, please?C: Yes, of course. May I have your name and your room number, please?G: Tom Marine, room 708.C: OK, Mr. Martine, here’s your bill. The total is 1,200 dollars.G: Hmm, the figure seems right.C: How do you wish to settle your account, Sir? In cash or by credit card?G: By credit card, please. And what kind of credit cards do you honor?C: We accept Master Card, Diner’s Card, American Express, Visa and Federal Card. G: Then I’ll put it on my Master Card.C: OK, by the way, there’s a 4% merchant commission you must pay it you use a credit card.G: OK, here you are.C: Thank you. Would you sign here, please? Here’s your receipt.G: Thank you very much.Paying on a Company Account（C: Cashier；G：Guest）G：I’d like to check out now.C: OK. May I know your name and your room number, please?G：Tony Jackson in room 258.C: Just a moment, please. I’ll draw up your bill for you.G：OK.C: Mr. Jackson, here’s your bill. It totals $2,600. How would you like to make the payment?G: On the company account, please.C: Yes, it’s ABC Company, America.G: May I have two of your business cards?C: No problem.G: Just a moment, please… Thank you for waiting. Could you sign here, please? C: Sure. Here you are.G: Thank you. We hope to see you again soon.Unit 7 Business CenterSending a fax（A：Assistant；G：Guest）G：Excuse me. I want to send a faxA：Yes, To which country, Sir?G：To Canada.A：Could you give me the fax number, please?G：Yes, this is the fax number.A：OK, just a minute; let me try phone, OK, it’s through.G：Very good. How much for the fax?A：80 yuan. How would you like to pay?G：Oh, please charge it to my room.A：All right. Would you please show me your room card?G：Yes, here you are.A：Thank you; can I have you signature here?G：Certainly.Typing and Xeroxing Service（C: Clerk；G：Guest）C: Good morning, Sir, Can I help you?G: Yes, I want to have these pages copied.C: Yes, and how many copies do you want?G: There copies each.C: Just a moment, please…Here you are.G: Thank you. By the way, do you have a typing service?C: Yes, we have.G: OK, I want to have this document typed. When can I pick it up?C: May I have a look?G: Of course, Here you are.C: Oh, maybe within half an hour.G: Ok, I’ll pick it up in half an hour.C: All right. See you then.G: See you.Posting Service（C: Clerk；G：Guest）C: Good morning. Is there anything I can do for you?G: Yes, I’d like to post these letters.C: Airmail or ordinary mail?G: Airmail, please. How much do I need to pay for these letters to New York?C: Oh, it costs 20 yuan usually, but one of them seems overweight. Let me weigh it. Yes, you need to pay 30 yuan because it’s overweight.G: That’ all right.C: What’s the exact address, please?G: Brother Company,438 Lincoln Street, New York.C: Ok, it’s done and please pay at the counter.G: Thank you very much.C: You’re welcome.At the Booking Office（C: Clerk；G：Guest）（1）Booking a Flight TicketC: Good evening. May I help you?G: Yes, I’m a VIP guest of this hotel. I’ll be attending an important conference in Haikou. Would you please book a ticket for me?C: Yes, of course. For when, Sir?G: 10 October, next Wednesday. The conference will be held the next day.C: Just a moment, please. Let me telephone the inquiry office of the Beijing Capital Airport to check the flights during that period.（Two minutes later）C: Yes. There’s 9 flights next Wednesda y.G: Great! How about the departure? I prefer the flight in the afternoon.C: There’re 4 flights in the afternoon. HU182 departs at 12:30, CZ3120 at 13:35, HU282 at 14:25, and HU122 at 17:10.G: That’s nice. I prefer the one at 14:25. How much is that fli ght?C: 1070 RMB for first-class.G: Here you are. Is there any extra charge?C: No more. It’s free of charge for our VIP guests. May I have a look at your VIP card?G: Here you are.C: Thank you. When do you want to pick up the ticket?G: I’ll try to pick it up as soon as possible.C: Well, please keep the reservation note. Don’t forget to pick up the ticket with it. Any reservations without reconfirming will be cancelled automatically within 72 hours before the departure time.G: I see. Thanks for your help. Bye.C: My pleasure. Goodbye.（2）Picking up the Flight TicketG: I’ve come to pick up my ticket. This is my reservation note.C: All right. Please wait a moment. Here’s your ticket. Do you have any check-in baggage?G: Yes, but not too much. I don’t think my hand baggage is overweight.C: You’d better be at the check-in counter in plenty of time.G: I see. Thank you very much.C: Have a pleasant journey!Booking a One-Way Ticket（C: Clerk；G：Guest）C: Good morning, Sir. What can I do for you?G: Yes, I’d like to book a ticket to Shangh ai.C: Well, one-way ticket or round-trip ticket? And for when?G: One-way ticket on Sunday evening.C: Wait a moment. Let me check first.（Two minutes later）G: Sorry, Sir. All flights from Beijing to Shanghai on Sunday evening are fully booked.C: How about Monday?C: Let me see. Well, you are lucky. There’re several flight that day.G: Great. I’d like to depart the earlier the better.C: How would you like the flight at 9:30?G: Just a minute. Let me think it over. When do they get there?C: XW165 gets there at 11:10.G: OK, I’ll take the flight.C: All right. Please confirm your reservation the sooner the better.G: OK. I wonder if I can change my flight reservation.C: You’d better not do that. The alteration charge is 250 RMB.G: Oh, I see. Thanks. Bye!C: Goodbye!Booking Theater Tickets for Guests（C: Clerk；G：Guest）G：We’d like to go to the Beijing Opera. What’s on tonight?C: Oh, one moment, please. Let me contact them for you.（Two minutes later）C: “Qin Xianglian” is on tonight. There’re still a few tickets left. Would you like to go?G：Sure. Can you help us get two tickets?C: Of course, just a minute. Ok, I’ve just booked two tickets for you.G：That is nice. Thanks a lot.C: You’re welcome. Would you please pick them up this afternoon?G：All right.Developing Film for Guests（C: Clerk；G：Guest）C: Good afternoon. Can I help you?G：Can I have this roll of film developed here?C: Sure.G：How long will it take to have it printed?C: It normally takes two days, but we also have same-day service. It costs more. G：Um…I’d like to pick it up tomorrow afternoon if that possibleC: It will be ready by then. May I have your name and your room number, please?G：Kerry Johnson, room 1808.C: Thanks a lot!G：How much is it? Do I have to pay now?C: No, yo u don’t. You may pay when you collect your pictures.G：Ok. See you!C: See you then!Unit 8 Dealing with Complaintscomplaints about room(S=Clerk of service center G=guest)S: Good morning, Service Center. Can I help you?G: This is Ms.Taylor, Room 1834, I need take a bath, but there is not hot water in my bathroom!S: I’ m sorry to hear that. We’ll come and check it at once.S: I’m afraid that the boiler is out of order. Our engineers are working on it.G: How long will it take?S: It may take half an hour. We really apologize for it.G: Can’t you change a room for me?S: I’m afraid all our rooms are full. It’s our hot season now…G: No hot water…for a four-star hotel? I didn’t expect such things would ever happen.S: We do apologize for the inconvenience. Maybe we could suggest that you take a shower in the Spa? Here is a ticket for you.G: If that’s the case…alright.S: Thank you for understanding. I assure you that it won’t happen again.G: I hope so. Thank you.S: You’re welcome, Ms. Taylor. This is really the least we can do for you.Complaints about chamber service(S=Clerk of service center G=guest)S: Good evening, Service Center. Can I help you?G: This is Mrs. Bradley, Room 1503. I’ve just checked in and found my room in a mess!S: I’ m sorry to hear that, Mrs. Bradley. May I know what is wrong?G: The room is smelly and there is a stain on my pillow! That’s terrible!S: We really apologize for it. I’ll send a housemaid to your room at once. She will bring air fresher and a full set of linen, and make up the bed again for you. We do apologize for the inconvenience.G: OK, please be quick!S: Certainly, Mrs.Bradley. I’m Bill and if there is anything else I can do for you, please don’t hesitate to call me.Complaints about Noise(S=Clerk of service center G=guest)S: Good afternoon, Mr. Watson. How may I help you?G: Hello, can you change the room for me? It’s so noisy that I can hardly sleep.S: May I know what is wrong?G: The noise of machine almost drives me mad! I can’t take it any more.S: We really apologize for the trouble. We thought the staying guest were out so we started decorating the meeting room upstairs. Shall we change a room for you?G: Yes, please!S: Will Room 1482 be right? The room settings are exactly the same as the room you’re staying now. And it’s an inner room, very quite.G: Good, I would appreciate it.S: A bellman will come in ten minutes to help you with your luggage then, Mr. Watson. We apologize for all the trouble.(After a while, a bellman comes to help Mr. Watson with his luggage.)B: Is this all your luggage, Mr. Watson?G: Yes.。