空中乘务专业民航服务英语会话第三版UNit3depart(二)起飞 第二部分课件

湖南交通工程学院
备课本 2016--2017学年第1学期
课程名称民航乘务英语会话
教材名称及版本民航乘务英语会话授课班级 15级航空班民航乘务教师姓名龙娟
审核人张晓兰
二〇一六年 9月印制
填写说明
1、此备课本用来书写教案，适用于所有专职教师、兼职教师和兼课教师。

2、所有承担教学任务的教师需书写纸质版教案，如因使用多媒体教学需要和教学任务繁重，可用电子版教案，但格式必须按纸质版格式，且所有教案的书写应与学期授课计划相符合。

3、备课过程中的各个环节和要素可根据实际授课内容进行填写。

如：
授课课题：（教学章、节、标题或项目名称）
教学目标和要求：（教学目标一般说应包含知识教学、能力发展和思想教育三方面内容，教学要求是指识记、理解、简单应用、综合应用等层次）
教学重点和难点：教学重点，是为了达到确定的教学目的而必须着重讲解和分析的内容；教学难点，是就学生的接受情况而言的，学生经过自学还不能理解或理解有困难的地方，即可确定为教学难点。

教学方法：（讨论、启发、演示、辩论、讲练结合、案例教学、情境模拟等）
教学手段：（多媒体教学、录像带、挂图、幻灯片等）
本节参考书目及资料：参考书目和相关资料
授课时间：第周,课时累计：按累计课时
教学过程：（体现教学步骤，包括时间分配和教学内容教学进程）
作业布置：（含思考题、讨论题）
课后反思：（因为课后反思是教案实施效果追记，课前还不能打印，只能课后用笔手写）
4、备课本的审核人为各教研室（项目中心）主任。

民航空乘客舱英语会话（一）BOARDING AT THE DOOR OF THE CABINS：Good morning, Sir. Welcome aboard.P：Thank you. Where is 24A?S：Please take this aisle to the green-colored seats. Your seat is in the middle of the cabin on the right.P：Thanks a lot.S ：You' re welcome，Sir.This way, pleane.IN THE CABINS：Good morning, madam. May I help you to find your seat?P：Yes, If you would, please. The number is 20K.S：I see, madam. This way, please.Here we are, madam. The window seat is yours. May I put your bag in the overhead compartment for you?P：That would be kind.S：There you are, madam. Please let us know if there is anything we can do for you. Thank you.PATTERN PRACTICE1.May I help you to find your seat with your bagsyour seat？（二）SEATINGA passenger in the wrong seatP：Excuse me, stewardess. There’s someone sitting in my seat.S: May I see your boarding pass, please?…Thank you. Just a moment, please, （To the passenger Who is seated）S：Excuse me, madam. May I see your seat check, please?P：Here you are.S：Thank you，madam.I'm afraid you are in the wrong seat. 18A is just in front of this one.P：Oh, I thought this was my seat,S ：May I help you with your things?P：No, I can do that myself.S：All right, madam. Thank you very much…Thank you for waiting, Sir，Here is your seat.Bag in the aisleS：Excuse me, Sir. Is this your bag?P：Yes, why?S ：Would you mind keeping it under the seat，Sir? I ’m afraid you are not allowed to leave baggage here. It might block the aisle.P：All right.S：Thank you very much,Sir. Would you mind doing.（三）BEFORE TAKE-OFFS：Good morning, Sir. Welcome aboard. Would you like a glass of champagne?P：That sounds like a good idea. What kind is it?S：It's a French champagne, Sir. Would that be all right?P：Yes, that would be fine. Thank you.S：You're welcome, Sir. Please enjoy the flight.S：Would you like a hot towel, madam?P ：Thank you.（Another passenger says）P：By the way, do you have a copy of "Newsweek" ？S ：Yes，Sir . I’ll get one for you in just a moment.Thank you for waiting，Sir. Here you are.S：Would you like to read newspaper, Sir?P：What do you have?S：We have the "New York Times" and the "Wall Street Journal. “Which would you like?P：Don't you have the "London Times" ？S：I'm sorry, Sir. I'm afraid we don't have, that on board.Would one of these be all right?P：All right. Give me the "New York Times, “please.MEAL SERVICEOrderS ：May I take your order，madam?P ：Let me see….S：We have a choice of roast beef, steak, chicken or fish，which would you like?P：I'll try the roast beef.S ：Certainly，madam.S ：What would you like for the main course, Sir?Today we have roast beef, chicken and fish,P：Don't you have steak?S：I'm sorry, Sir. I'm afraid we are all out of steak. Would you like to try the roast beef? It, s very tasty.P：All right. I'll try that.S：Thank you, Sir.Plug-in tableS：Excuse me, Sir. May I set up your table?P ：Sure.S: Thank you, Sir.S：Would you care for some hors d'oeuvres，madam? We have lobster, caviar fuie gras and some Chinese delicacieo.P：I'll try some caviar and lobster.S：Would you like some, minced onion with your caviar?P：Just a little, please.S ：Yes, madam. Would you like anything else?S：No. That'll be plenty.S：Excuse me, Sir. You ordered the beef noodles, is that right?P：That's right.S ：Thank you for waiting，Sir. Here you are,（To the next passenger）S ：Your chicken will be ready in a few moments, minutes, P：All right. Thank you.S: Are you all through with your steak, ma'am?P：Yes, I am, Thank you.S ：May I take your plate away?P：Certainly. Here you are.S：Thank you, madam.S：Would you care for some cheese，Sir?P：Let's see. Do you have something mild?S ：Yes，Sir. The camembert and the chedder are quite mild. P：Okay. I’ll have a little of it.S: Certainly, Sir. With crackers or rye bread?P ：Crackers, please,S：Yes, Sir. Here you are. Would you like some to go with it, Sir? P：No, thanks, I'll pass on the wine this time.S：All right, Sir.End of the mealS：Would you like more of anything，Sir?P：No, thank you. That was enough for me.S ：May I clear off your table now?P：Sure, go ahead.S ：Excuse me，Sir, Are you ready for your lunch?P：Oh, yes. Let me take that.S：Thank you, Sir.P：Excuse me, Miss. Could I have some black tea?S：Certainly, madam. With milk or Lemon?P：With milk, please.C. I.0S：Excuse me，Sir. Would you please fill out this form before we get to Tokyo? You will need it when you go through immigration.P：Okay. Do I need anything else?S: Do you have any unaccompanied baggage or Items exceeding the tax-free limit?P：Well, I sent some clothing in advance from London.S ：Then，please fill out two copies of this customs form.P：All right. Thanks.P：Excuse me. How many cigarettes can I bring into Japan?S：Are you just visiting, madam?P：Yes, that's right.S：400 foreign cigarettes and 400 Japanese cigarettes are permitted tax free. P：Good, I don’t have that many. How about liquor?S：Three bottles are permitted tax free.P：Oh, dear. I have four bottles.S：Are you traveling alone, madam?P：Yes, I'm afraid so.S：Then, please fill out this form and hand it to the Customs officer.P：Come here stewardess, please.S：Yes，Sir. May I help you?P：Yes. We are thinking of visiting Hong Kong on our way to Singapore, What are the entry requirements?S：Just a moment, Sir. I'll check for you.INFORMATIONP：Can you tell me，Miss, how long is it going to take us to get to San Francisco?S：Our flight time is 10 hours and 20 minutes and our arrival time will be 25 minutes past 9 in the morning local time.P：What’a the time difference between BEIJING and SAN- FRANCISCO?S：SAN FRANCISCO is 16 hours ahead of BEIJING, but one day behind, because we cross the International Date Line.P：That sounds very complicated, but I think I understand now. Thank you.S: You're welcome. Sir. Please enjoy the flight.S：Excuse me. madam. Have you finished with the magazine?We'll be landing in Hong Kong in about 25 minutes.P：Yes, you can take it.By the way, is the airport far from downtown?S：It usually takes about 20 minutes by taxi at this time of the day，madam.P：Is there some kind of bus service?S：I' m afraid there is no regular limousine bus service, madam.I'd suggest you check with the infotmation counter in the arrival lobby. They will be able to help you.P：I see. Thanks for the advice,S：You，re welcome, madam. I hope you have a nice stay in Hong Kong.GENERAL CONVERSATIONS ：Excuse me，madam. Do you enjoy the flight?P：Yes. Eveything’s just fine.S：I’m glad to hear that. Is this your first visit to China.P：Yes, it is. Say，that reminds me. Can you tell me what kind of souvenirs are available?S：Well, the most popular items are china ware. They are avaible in your hotel shop or a big department store.P：All right. I’ll take your advice. Thank you.S：You' re welcome, madam. I hope you can find something you like.P：Excuse me, Stewardess, Do you have a minute?S：Yes, Sir. What can I do for you?P：This is my first trip to China, and I’d like to do a little sightseeing after I finish up my business. Can you recommend some interesting places?S：Yes, Sir. How many days will you have?P：I think I should have 2 or 3 days.S：In that case ，I'd suggest that you visit Xi’an.It’s an ancient capital of China.It's very popular with tourists.EXTRA CARECall buttonS：Yes, Sir, May I help you?P：Yes. I have a rather bad headache. Do you have something I can take for it?S：Certainly, Sir. Just a moment. I'll show you what we have.Here you are，Sir. These are good for headache.P：Let me see. I’ll take aspirin, I think.S ：Yes, Sir. Would you like one or two tablets?P：Just give me one for now.S：Here you are, SirP：Thanks.S：You're welcome, Sir. I hope you feel better soon.LaterS：How do you feel now, Sir?P：A little better now. Thank you.S：I'm glad to hear that. Is. there anything I can do for you?P：Is it possible for me to Lie down some where?S：Yes, Sir. We have some empty seats in the back of the cabin.This way, please.Here you are. I'll take out the armrests and you can lie down.P：Thanks.S：Not at all.Before take-offS：Excuse me, madam. Would you please hold your baby outside the seat belt? That will be more comfortable for the baby.P：Oh, I see.S：May I help you, madam?Is that more comforfable for you?p：Yes, that's fine. Thank you.S：You are welcome, madam. After take-offS：Excuse me, madam. Would you like me toset up a bassinetfor you?P：Yes, that would be helpful.S：There you are，madam. The bassinet is ready.This bag is for any soiled items you may have.P：Yes, I’ll need something like that.S：When would you like to feed the baby, madam?P：I' ll have to give her a bottle in about an hour. Will you be able to prepare it for me?S：Yes, madam. I’ll be happy to. Did you order anything speciafor the baby?P：No, I brought some milk with me.S ：I see，madam. If there is anything I can do for you, please let me know. My name is Zhang Yu.P：Thank you very much，Miss Zhang. You're very kind.S：You're quite welcome, madam.Before landingS：Excuse me, madam. I'm sorry to disturb you, but may I take down the bassinet now? We'll be landing shortly.P：I see.S：I' ll be back to help you with your things after we land, madam.P：I'm very grateful.S：Not at all, madam.Lost itemsS：Yes, madam. May I help you?P：I seem to have lost one of my eardrops. I can't find it anywhere.S：I'm sorry to hear that, madam. When do you think you lose it?P：I’m pretty sure I still had it on when I went to the restroom after dinner.S：I see，madam. Can you tell me which restroom you used?P：It was one of those at the back. The second from the left，I think.S ：All right, madam. I' ll check there and around this area.Would you mind checking your handbag and pockets again?S：I'm afraid I can't find it under the seats or in the restroom ,madam.P：It's definitely not there.S：We will ask our ground staff to look for it when we arrive in Shanghai. Would you please give us your name, home address, your itinerary for the next few days, and a description of the eardrop? Our ground staff will contact you when they find the eardrop.P：All right."Here you are.S ：Thank you，madam. We ’ll do our best to find it for you.BEFORE LANDING AND DEPLANINGP：Miss, aren't we a bit behind schedule?S：I'm sorry, Sir. The Control Tower has, instructed us to hold. The airport seems to be rather busy. The captain expects to receive clearance in a few minutes.S：Excuse me, Sir. Is your seat belt fastened? We will be landing soon,P: Okay- By the way，how is the weather on the ground?S：The latest report says that it is cloudy with occasional light rain. Sir.S：Excuse me, madam. I'm sorry to disturb you, but would you mind returning your seat to the upright possition? We’ll be landing shortly.After landingSGoodbye, Mr Li. I hope you enjoy your stay in China.P：Thank you. Goodbye for now.S：Thank you, madam.Please mind your step. It's rather slippery outside.P：Thank you. Goodbye.S：May I help you down the stairs?P ：Thank you.S：You're welcome. We hope to see you on board again soon.食物名称（一）cloves 丁香ginger 姜garlic 蒜soy sauce 酱油vinegar 醋pancakes 薄烤饼fried egg 煎鸡蛋poacheal egg 荷包蛋omelet 芙蓉蛋ground beef 小牛肉chops 排骨肉lamb 小羊肉meatballs 肉丸mutton 羊肉sausage 腊肠veal 小牛肉crab 螃蟹lobster 龙虾prawns 大虾sea cucumber 海参bamboo shoots 竹荀bean 豆bean sprouts 豆芽菜cabbage 洋白菜carrots 胡萝卜corn 玉米eggplant 茄子mushroom 磨菇onions 洋葱peas 碗豆green pepper's 青椒radish 红须萝卜soybean curd 豆腐spinach 菠菜turnips 白萝卜饮料green tea 绿茶black tea 红茶coffee 咖啡milk 牛奶yoghurt 酸牛奶ice-cream 冰淇淋mineral water 矿泉水ice-cube 冰块cube 方糖lemonade 柠檬水Coke （coca-cola）可乐seven-up 七喜fruit juice 果汁soda water 苏打水beer 啤酒烹饪stew 炖boiled 煮的steamed 蒸的fried 炸的roasted 烤的salted 盐腌的smoked 熏的pickled 腌制的PHARMACYadhesive tape 胶布alcohol 酒精bandage 绷带bobby pins 夹子cough syrup 咳嗽糖浆gauze 纱布iodine 碘酒nose poiish 滴鼻药burn 烫伤cough 咳嗽cramp 抽筋fever 发烧headache 头痛influenza 感冒poisoning 中毒toothache 牙痛nausea 作呕，恶心pneumonia 肺炎scissors 剪刀syringe 注射器allergy 过敏症catch cold 着凉食物名称（二）steamed bread 慢头noodles 面条dumplings 饺子rice 米饭macaroni 挂面bread 面包millet 谷子oatmeal 燕麦片oats 燕麦almonds 杏仁apricot 杏子cherries 樱桃coconut 椰子dates 枣子lemon 柠檬mandarin orange 密柑cake 糕点、饼mango 芒果toaot 土司，烤面包片persimmon 柿子orange 桔子plums 李子strawberries 草梅walnuts 核桃spring roll 春卷grapes 葡萄kumquats 金佶lichee 荔枝lime 白果lingon 龙眼apple 苹果peach 桃子water melon 西瓜pineapple 菠萝beets 甜菜sprouts 豆芽食物名称（三）duck 鸭stew beef 炖牛肉veal 小牛肉raw ham 生火腿roast pork 烤猪肉bacon 咸猪肉fresh 新鲜的frozen 冻冰的lean 瘦的peppery hot 辣的salty 咸的spicy 香料的sweet 甜的sour 酸的bitter 苦的raw 生的tender 嫩的delicious 美味的chicken 鸡fish 鱼ham 火腿shrimps 小虾butter 黄油honey 蜂蜜jam 果酱tomato sauce 蕃茄酱餐具knife 刀glass 玻璃杯fork 叉cup 杯（有柄）spoon 勺chopsticks 筷子plate 盘toothpick 牙签napkin 餐巾straw 吸管，麦管。

Part One : Self-introductionGood morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.Ok. who is monitor And who is in charge of this courseWell, during the 10-minute break, I will ask you for the name list and the ways of contact.By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.……Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.What do you think of this bookWhat is your expectation of this courseDo you have any suggestions for this course or for meIn this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.……Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.Do you have any New Term Resolutions(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)1.sleep and get up regularly everyday2.learn to cook3. read more good books4.find a dream job5.get the scholarship6.travel sp./ have a trip once a year民航乘务英语会话Lecture 1 IntroductionI 接待客人的四种基本英语会话句型May I ~ (我可以~ 吗)Could you ~ (我可以~ 吗)Would you ~ (您愿意 ~ 吗)Shall I ~ (我可以 ~ 吗)1.自己想做某事时，用 May I ~May I have your name, please 请问贵姓May I have your check-out time, please 请问您什么时候要结账退房May I see your passport, please 请让我看看您的护照，好吗May I know your nationality, please 请问您的国籍2.有求于客人时，用Could you ~Could you fill out the form, please请填写这张表格好吗Could you write that down, please 请写下来好吗Could you draft the telegram, please 请拟好电报的草稿好吗Could you hold the line, please 请不要挂断电话好吗3.询问客人的喜好或意愿时，用Would you ~Would you like + N.Would you like + to do sth.Would you mind + doing sth.Eg: Would you like tea or coffee 你要茶还是咖啡Would you like to take a taxi 您要不要搭计程车Would you mind filling out this form您介意填这张表吗疑问词 + would you like to do sth.疑问词 + would you do sth.（用于询问客人的希望）Eg: When would you like to have dinner您想何时用餐Where would you like to have dinner您想在哪里用餐Who would you like to contact 您想和谁联络Why would you like to visit Wuhan 您为什么想游览武汉Which kind of room would you prefer 您喜欢哪一种房间How would you like to settle your bill 您想用什么方式付账How long would you like to stay 您要停留多久4.提供建议或者服务给客人的时候，用Shall I ~ / Would you like me to do ~ Shall I make the resercation for you要我替您订房间吗Shall I open/ draw the curtains要我把窗帘打开/拉上吗Shall I draw you a map要我画张地图给您吗II 打招呼Good morning, ~ . （早上好）Good afternoon, ~ . （下午好，12时以后）Good evening, ~ . （下午6时以后）Eg: Good afternoon, sir. Welcome to Yangtze Hotel.Good evening, madam. May I help youGood morning, sir. Are you checking out先生，早安，您要结账吗在电话的对答中，可以在后面直接加上公司名或部门名称，如：Good morning, sir. This is Air China Booking Office. May I help youIII 回答1.肯定的回答在与客人对话的过程中，有时候必须随声附和表示认同：I see, sir.有时候必须确认客人所说的话：Certainly, sir.2.要拒绝客人所求时，在没有办法符合客人的要求，而想加以拒绝的时候，不可以直接说 No, 而应该用以下的说法，并在其后加上理由说明。

1．早上好/下午好/晚上好，欢迎登机！Good morning/Good afternoon/ Good evening. Welcome aboard!2．打扰一下，能看一下您的登机牌吗？Excuse me. May I see your boarding pass?3.恐怕您坐错位子了。

I'm afraid you are in the wrong seat.4．(1) 您的座位号标在阅读灯旁。

（Airbus机型）Your seat number is indicated near the reading light.(2) 您的座位号标在行李架边缘。

（Boeing机型）Your seat number is indicated on the overhead compartment.5．需要我帮您摆放行李吗？May I help you with your bag?6．先生，您的行李有点儿大，您不介意我把它放在别处吧？我会帮您保管的。

Would you mind if I stow it somewhere else? I’ll keep it for you.7．请跟我来。

Please follow me.8．对不起，先生。

您能往边上站一点吗？Excuse me， sir. Could you please step aside?9．如有任何需要，请按呼唤铃。

If there's anything we can do for you， just press the call button. 10．我是本次航班乘务长/乘务员XXX，如有任何需要，您可以随时联系我。

(I’m the purser of this flight. ) My name is xxx.If there is anything I can do for you， please call me.11．请您用热毛巾/湿纸巾，女士/先生。