Writing Routine and Positive Messages
Prentice Hall, 2008
Business Communication Essentials, 3e
Chapter 7 - 1
Three-Step Writing Process
Planning
Writing
Completing
Be Prompt
Be Gracious
Prentice Hall, 2008
Be Thorough
Business Communication Essentials, 3e
Chapter 7 - 11
Claims and Adjustments
Who Is at Fault?
The Company
Analyze Situation Gather Information
Analyze the Audience
Select Medium Get Organized
Compose the Message
Prentice Hall, 2008
Business Communication Essentials, 3e
Make a Good Impression
Prentice Hall, 2008
Business Communication Essentials, 3e
Chapter 7 - 8
Routine-Message Strategy
Main Idea
The Message
Relevant Details
Prentice Hall, 2008
Business Communication Essentials, 3e