外贸新人必看的邮件回复模式

外贸信函回复【篇一：外贸函电常用回复】1、 telex released b/l电放提单2、 for your reference 做为你的参考3、 sign back 签回4、 pls see attachment 请看附件5、 pls sign back the telex releae letter . 请签回电放信6、 pls find attached so for your reference (yr ref.) 请查收附件做为你的参考7、 pls make sure your cargo will send to our warehouse before tomorrow afternoon(18:00pm).请尽量将你的货在明天下午6点前送到我们的仓库8、 pls see attchment and cfm the b/l of xxx. 请收附件并且确认提单为xxx是否ok？9、 i receipted the telex released requirment , but no payment receipt , we can’t telex release this cargo.pls mail it to me hurry!我有收到电放函，但未收到付款收据，请尽快email过来，否则我们不能电放此票货物。

10、any further question, pls feel free to contact me, tks! 有任何问题，请及时联络我11、enclosed booking form for yr ref, pls fill it out by return附件所涵内容给你参考，请填好后回传给我12、enclosed our airport warehouse address for yr send the cargo tomorrow morning请于明天早上送货，附件为飞机场仓库地址13、pls find the attached , 1 filed for two telex release b/l to chicago and check it ‘s ok or not 请收附件，我已电放好了去芝加哥的两票货物，请检查是否ok？14、have received已有收到15、received with tks. 收到，谢谢16、received and will arrange s已收到且将会安排17、the s/o can use till next week. 这份s/o下星期也可以使用18、please confirm the attached bill by s请确认附件并传回19、please kindly advice yr po#. 请提供po号码20、please find the attached invoice for yr s 请查收附件中的付款单做参考21、i have release s/o to you , pls received it . 我已有释放s/o给你，请查收。

与⽼外客户交流的38个邮件回复模板1.更改合同条件谢谢你您在9⽉20⽇的信中附上所附的条款和条件合同草案。

应有到内部程序，我们将⽆法开通信⽤证9⽉，我们必须征求您的安排，以延长我们的信⽤证开⽴时间截⽌⽇期为9⽉30⽇⾄10⽉10⽇。

合同草案的所有其他部分我们可以接受。

我们对任何不便表⽰歉意，并感谢您的⽀持提⾼你的理解和合作。

2.商妥合同⽅安案在回复你的今天有关延长信⽤证开标截⽌⽇期的信函，作为a妥协，我们可以同意延长⾄2000年10⽉5⽇。

我们相信你的银⾏在截⽌⽇期前将有充⾜的时间为贵公司开⽴信⽤证是10⽉5⽇。

3.付付合同书付付合同书时，要双⽅确认完合同的内容后，签上本公司的名字，然后送付两份，请对⽅签完后反还⼀份。

谢谢你你在9⽉21⽇的信中确认你接受合同条款。

我们附上我们正式签署了两份合同。

PLS。

签署并返回⼀个复制给我们。

4.订货这是试订货的信件例⽂。

为使对⽅清楚欲订产品，要明确产品⽬录的⽇期和产品编号。

我们参考项⽬42出现在第10页，您的⽬录No.3456是2000年3⽉号Huly。

5.我⽅想了解因为我们相信第42项将在我们的市场销售良好，我们想订购100单位。

如果这100个单位销售良好，那么我们会考虑更⼤的订单未来。

请通过退货通知我们付款⽅式和发货⽇期。

6.确认订货提醒对⽅注意产品⽬录上的价格存在有效期限的问题。

谢谢你您今天通过传真订购。

正如我们的产品⽬录中所提到的那样，我们将发货在收到信⽤证后⼗天内。

我们可以保持每个的价格项⽬直到本⽉底，这也在⽬录中提到。

因此，除⾮信⽤证及时开通，否则我们将不得不引⽤新的信⽤证价钱。

我们等待信⽤证。

7.请求延期交货，分批交货。

感谢您今天的传真，向我们订购了⼀百（100）单元的第42项订单。

但是，由于我们现在只有五⼗（50）个库存单元供即时装运，其余五⼗（50）个单元可供装运在⼀个⽉的时间⾥。

我们提供以下两种选择：（1）⼗天内发货50台。

四⼗天内剩余的五⼗⼈。

外贸英文礼仪回复
在进行外贸交流时，正确的英文礼仪非常重要。

以下是一些常用的外贸英文回复礼仪：
1. 感谢回复- Thank you for your reply.
2. 关于您的询问- Regarding your inquiry...
3. 我们已经收到了您的邮件- We have received your email.
4. 很高兴与您进行合作-It's a pleasure to do business with you.
5. 非常感谢您的耐心等待-Thank you very much for your patience.
6. 抱歉，我们无法满足您的要求- We apologize, but we are unable to meet your request.
7. 我们会尽快回复您的询问-We will respond to your inquiry as soon as possible.
8. 请提供更多详细信息-Please provide more detailed information.
9. 我们会认真考虑您的建议-We will take your suggestions into serious consideration.
10. 如果您有任何其他问题，请随时与我们联系- If you have any further questions, please feel free to contact us.。

外贸英文邮件回执回复产品报价（一）客户主动询价，我方报价 Dear Mr./Ms XXThanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon（二）我方主动询价，向客户报价 Dear Mr/Ms XXWe have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name:Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon.三问客户对报价的意见：1，第一次询问： Dear Mr/Ms XXRe XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Haveyou received it? Please check it and let me know your comments about the price.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2006. Hope you have received it. What's your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.Looking forward to hearing from you soon.2，第二次询问： Dear Mr/Ms XXRe the XX products, I have e-mail the FOB QINGAO price to you dd XX , 2007. And asked for your comments on XX, 2007. But still no reply . Have you received it? Please review it and let me know your comments. If any problems, please don't hesitate to contact us, We shall be pleased to be of service to you at all times.Thanks in advance for your quick reply!3，第三次询问： Dear Ms/Ms XXRe XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you haven't replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I 'd like to know whether you still interested in this item.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still can't confirm, I'm afraid we can't arrange for your order. So please inform your customer and send us confirmation as soon as possible.Looking forward to hearing from you soon.4,重新报价1)Dear Mr./Ms.XXRe XX products, we have quoted you FOB QINGAO price , But for a long time,youhaven't reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjusted price as follows: USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.Thanks in advance for your quick reply!2) )Dear Mr./Ms.XXRe XX products,I have quoted you FOB QINGAO price.. We have checked our factory about the price, Now we here requote you the new price as follows, USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.5，询问对新价格的意见 Dear Mr./Ms.XXRe XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.四，样品a) 寄样前的预备： Dear Mr/Ms XX1）The XX samples are ready, now we would like to verify the specification ,size and quanlity and your detail address(including telephone , fax no.) as follows: When we receive your confirm, we will send it to you ASAP.2）Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.b) 寄样品（告知客户品名，规格，寄样日期，快件号码等） Dear Mr/Ms XXRe XX samples, we have sent two pieces to you by EMS last week. The tracking No is XXXX, please check receive it.c) 询问客户是否收到样品，意见如何，检验结果，改进意见 Dear Mr/Ms XX Re XXX samples, have you have received it? Now I 'd like to know the inspection results and your opinion? If any problem, please don’t hesitateto inform us so that we can try our best to solve for you.d) 寄改进后的样品 Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. Hope you will be satisfied it.e) 询问客户是否收到样品，意见如何，检验结果 Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time. 五，订单f) 样品合格，是否下订单，何时下订单 (1) Dear Mr/Ms XXRe XX products, you told us the samples had passed the test. Now will you consider purchasing above itemsopinion at an early date.Looking forward to hearing from you soon. Hope to start a new businessin the near future!(2) Dear Mr/Ms XXRe XX products, you have sent us the test report on Dec 14, 2006. And informed us you would place an ordeorder. Could you tell me when you will place the order?g) 催问客户下订单 Dear Mr/Ms XXRe XX products，you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Now please tell us when you will order so that we can arrange the production. ASAP.六，信用证h) 催开信用证 Dear Mr/Ms XXRe contract No。

外贸发邮件话术一、引言在外贸业务中，邮件是与客户沟通的重要方式之一。

一封好的外贸邮件能够吸引客户的注意，传达清晰的信息，促成商业合作。

因此，掌握一些有效的外贸发邮件话术是非常重要的。

本文将介绍一些常用的外贸发邮件话术，帮助您提高邮件沟通的效果。

二、开场白1. 亲爱的客户，您好！2. 尊敬的先生/女士，您好！3. 亲爱的客户，希望您一切顺利！4. 尊敬的先生/女士，祝您工作愉快！三、自我介绍1. 我是XXX公司的销售经理，负责外贸业务。

2. 我是XXX公司的销售代表，专门负责国际市场。

3. 我是XXX公司的客户经理，负责与您的合作。

四、表达意向1. 我们公司专业生产XXX产品，质量可靠，价格合理。

2. 我们公司拥有先进的生产设备和专业的技术团队，可以满足您的需求。

3. 我们公司在同行业具有很高的知名度和良好的信誉。

4. 我们希望能与您建立长期稳定的合作关系。

五、了解需求1. 请问您对我们的产品有什么具体要求吗？2. 您对产品的规格、材质和包装有什么特殊要求吗？3. 您对价格有什么预算要求吗？4. 您对交货期有什么要求吗？六、提供产品信息1. 附件是我们公司最新的产品目录，请您查收。

2. 我们公司已经成功开发了一款新产品，非常适合您的市场。

3. 我们的产品通过了ISO9001质量管理体系认证，具有优良的品质。

4. 我们可以提供多种不同规格和型号的产品供您选择。

七、表达合作意愿1. 如果您对我们的产品感兴趣，我们可以进一步商讨合作细节。

2. 我们希望能与您共同开拓市场，实现互利共赢。

3. 如果您有任何关于合作的问题或建议，欢迎随时与我们联系。

八、结束语1. 感谢您抽出宝贵的时间阅读邮件，请您尽快回复。

2. 如果您对我们的产品有任何疑问或需求，请随时与我们联系。

3. 祝您工作顺利，期待与您的合作。

九、客户回复1. 感谢您的邮件，我们对贵公司的产品很感兴趣。

2. 请提供更详细的产品信息和报价。

3. 我们需要样品进行测试，请问是否可以提供样品？4. 请问您公司是否可以接受我们的支付方式？十、总结通过运用上述外贸发邮件话术，能够帮助外贸人员在邮件沟通中更好地表达自己的意图，了解客户需求，促成商业合作。

外贸信函回复【篇一：外贸函电常用回复】1、 telex released b/l电放提单2、 for your reference 做为你的参考3、 sign back 签回4、 pls see attachment 请看附件5、 pls sign back the telex releae letter . 请签回电放信6、 pls find attached so for your reference (yr ref.) 请查收附件做为你的参考7、 pls make sure your cargo will send to our warehouse before tomorrow afternoon(18:00pm).请尽量将你的货在明天下午6点前送到我们的仓库8、 pls see attchment and cfm the b/l of xxx. 请收附件并且确认提单为xxx是否ok？9、 i receipted the telex released requirment , but no payment receipt , we can’t telex release this cargo.pls mail it to me hurry!我有收到电放函，但未收到付款收据，请尽快email过来，否则我们不能电放此票货物。

10、any further question, pls feel free to contact me, tks! 有任何问题，请及时联络我11、enclosed booking form for yr ref, pls fill it out by return附件所涵内容给你参考，请填好后回传给我12、enclosed our airport warehouse address for yr send the cargo tomorrow morning请于明天早上送货，附件为飞机场仓库地址13、pls find the attached , 1 filed for two telex release b/l to chicago and check it ‘s ok or not 请收附件，我已电放好了去芝加哥的两票货物，请检查是否ok？14、have received已有收到15、received with tks. 收到，谢谢16、received and will arrange s已收到且将会安排17、the s/o can use till next week. 这份s/o下星期也可以使用18、please confirm the attached bill by s请确认附件并传回19、please kindly advice yr po#. 请提供po号码20、please find the attached invoice for yr s 请查收附件中的付款单做参考21、i have release s/o to you , pls received it . 我已有释放s/o给你，请查收。

做外贸与客户沟通回复模板-回复外贸与客户沟通是每个外贸人员都非常关注的一个问题。

有效的沟通可以帮助我们与客户建立良好的合作关系，增加订单数量，提升客户忠诚度。

本文将为大家提供一些外贸与客户沟通的回复模板，希望对大家能有所帮助。

首先，当我们收到客户的询盘邮件时，我们需要及时回复客户的邮件，展现我们的专业素养和诚意合作的态度。

以下是一个回复模板的示例：尊敬的[客户姓名]，非常感谢您对我们公司的关注和信任，并给予我们您宝贵的询盘。

我们非常愿意与您建立合作关系，并为您提供优质的产品和服务。

针对您的询问，我们想向您提供以下信息：1. 产品描述和规格：[详细描述产品特点、规格、材质等信息]2. 价格和付款方式：[提供报价并简要介绍付款方式]3. 交付和运输：[指明交货时间和运输方式]4. 售后服务：[介绍我们的售后服务政策和承诺]希望以上信息能够满足您的需求。

如果您需要更多的信息或有其他问题，请随时与我们联系。

我们将竭诚为您服务。

再次感谢您的关注和信任，期待能够与您合作。

祝商祺！[您的姓名][您所在公司名称][联系方式]上述回复模板展示了我们对客户的关注和负责的态度，清晰地回答了客户的问题，并提供了我们的联系方式，以便客户与我们进一步沟通。

接下来，我们将介绍如何进行更进一步的沟通。

1. 如果客户对我们的回复表示满意，并表达了合作的意愿，我们需要及时回复客户的合作意向并进一步洽谈合作的细节。

以下是一个回复模板的示例：尊敬的[客户姓名]，感谢您对我们的回复和表达的合作意向。

我们非常愿意与您合作，并为您提供优质的产品和服务。

针对您的合作意向，我们希望能进一步洽谈以下事项：1. 订单数量：[确认客户需要的订单数量]2. 交付时间：[与客户确定产品交付的时间和地点]3. 价格优惠：[根据订单数量和交付时间，给予客户价格优惠]如果以上事项符合您的要求，我们可以为您提供具体的合作协议和订单确认。

如果您有任何其他需求或问题，请随时告诉我们。

外贸英文邮件回复范文尊敬的，非常感谢您的来信。

我们很高兴能与您进行商务合作。

以下是一封外贸英文邮件回复的范文，希望能对您有所帮助。

Dear [客户姓名/称呼],Thank you for your email and your interest in our products. We are pleased to inform you that we are able to provide the products you are looking for.In order to proceed with the cooperation, we kindly request you to provide us with the following information:1. Product specifications and quantity required2. Desired delivery terms (FOB, CIF, etc.)3. Target price, if available4. Any specific packaging requirementsOnce we receive this information, we will promptly prepare a detailed quotation for you, including product pricing, payment terms, and estimated delivery time.Should you have any further questions or require any additional information, please do not hesitate to let us know. We are committed to providing you with the best possible service and look forward to the opportunity to work with you.Thank you again for your inquiry. We await your response.Best regards,[您的姓名][您的职位][您的公司名称] [您的联系方式]。

外贸邮件简单回复-回复尊敬的先生/女士，非常感谢您的来信/询盘，我们对贵公司对我们产品的兴趣表示赞赏。

以下是对您提出问题的详细回复：[中括号内的内容]第一步：理解问题首先，我们要确保对您的问题准确理解。

您在邮件中提到的[中括号内的内容]是对我们产品/服务的具体问题/需求。

我们非常重视每位客户的反馈，因此我们会一一回答您的问题。

第二步：回答问题1. [问题1][回答1]对于[问题1]，我们提供了以下解决方案。

[详细解释或介绍具体产品]。

此产品具有以下特点：[详细描述产品的特点和优势]。

2. [问题2][回答2]对于[问题2]，我们可以提供以下建议/解决方案。

[详细解释或介绍具体操作步骤]。

3. [问题3][回答3]对于[问题3]，我们很高兴能为您提供帮助。

[详细解释或介绍具体操作步骤]。

第三步：提供额外信息/建议除了回答您的具体问题外，我们还希望能提供一些额外的信息或建议，以满足您的进一步需求。

1. [相关产品/服务]如果您对我们的[相关产品/服务]感兴趣，我们可以为您提供更多详细信息或样品。

请告诉我们您的具体需求，我们将尽力满足您的要求。

2. [后续步骤]如果您对我们的回答有任何进一步的问题或疑虑，随时与我们联系。

我们的团队将竭诚为您服务，并提供您所需的支持。

第四步：结束再次感谢您的来信/询盘，我们非常期待与您合作的机会。

如果您有任何其他问题，请随时与我们联系。

最后，我们祝愿您和贵公司生意兴隆、事业蒸蒸日上！谢谢！最诚挚的问候，[您的名字][职位/公司][联系方式]。

外贸新人最常用的四大邮件回复模式在做外贸的过程中，对于国外客户的邮件回复，可以总结成固定的模式，这样不但可以提高工作效率，而且还不容易出错，那么，邮件回复的模式有哪些?本文就总结了外贸新人最常用的四大邮件回复模式，可供参考。

一般来说，邮件回复的模式都不外乎以下四种：1.无法提供客户想要的产品时回复DearThank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,2.对客户一般讯盘的三种回复Dear Mr. Jones:We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities. Suchgrowing demand will likely result in increased prices. However you can secure these prices if you send us an immediate reply.Sincerely,Dear Mr. Jones:We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg. Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know. Customers' inquiries are always meet with our careful attention.Sincerely,Re: SWC SugarDear Sirs,We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:1. Commodity: Qingdao Superior White Crystal Sugar.2. Packing: To be packed in new gunny bag of 100kgs. each.3. Quantity: Ten thousand (10000) metric tons.4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely,3.客户向我们发出关于一个物品的讯盘后我们发的还盘Dear :Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and detailed information of the product for your reference:Product: toasterSpecification: xxxxxxxxxxxxxxxPackage: 1pcs/boxPrice: 10usd/pcsPayment: L/CFor purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely,4.对新客户想和我们建立合作关系的还盘Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li(文章转载自网络，版权归原作者所有。

做外贸与客户沟通回复模板范文一、引言在外贸工作中，与客户的沟通是非常重要的一环。

良好的沟通可以建立起客户信任和合作的基础，而回复客户的邮件也是一项需要技巧和耐心的工作。

本文将为您介绍一些针对不同情况的回复模板范文，希望能够帮助您更好地与客户进行沟通。

二、客户询价回复模板1. 当客户询价时，我们可以使用以下回复模板：尊敬的客户，非常感谢您对我们公司的产品/服务所表现出的兴趣。

我们将立即安排相关人员为您提供详细的报价和产品/服务信息。

请您耐心等待，我们将尽快回复您的询价。

祝好！公司名称2. 当客户询价时，我们可以使用以下回复模板：尊敬的客户，感谢您对我们产品/服务的关注。

我们想确认您的需求，以便我们能够为您提供准确的报价。

麻烦您提供以下信息：- 产品/服务规格- 订购数量- 需求交货时间一旦收到您的详细需求，我们将立即为您提供报价。

祝好！公司名称三、客户订单确认回复模板1. 当客户确认订单后，我们可以使用以下回复模板：尊敬的客户，非常感谢您选择我们公司的产品/服务。

您的订单已经收到并确认，我们将尽快为您安排生产/交付。

如有任何特殊要求或变更，请及时与我们联系，我们将尽全力满足您的需求。

祝好！公司名称2. 当客户确认订单后，我们可以使用以下回复模板：尊敬的客户，感谢您选择我们公司的产品/服务。

我们已经收到您的订单，并将尽快安排生产/交付。

我们将确保订单准时交付并满足您的需求。

如有任何疑问或特殊要求，随时欢迎与我们联系。

祝好！公司名称四、客户投诉回复模板1. 当客户投诉时，我们可以使用以下回复模板：尊敬的客户，非常抱歉您遇到了问题，我们非常重视您的反馈。

我们会立即调查此事，并尽快给您答复。

如果可能的话，我们会尽一切努力解决问题，并确保不会再次发生。

再次感谢您对我们公司的支持与信任。

祝好！公司名称2. 当客户投诉时，我们可以使用以下回复模板：尊敬的客户，非常抱歉给您带来了不便，我们会立即处理您的投诉，并尽快给您答复。

未付款回复模板Dear $buyer,We have got your order of XXXXXX But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到在产品发货后，告知买家相关货运信息：您好先生/女士非常高兴的告知您，邮递员刚刚取走您所买的产品。

您的产品将通过EMS的方式，在7个工作日后到达您那里。

物流单号为：***********，物流查询地址：*****物流信息更新到网页上需要1-2个工作日，我们会实时查看物流信息，如果由于物流出现耽搁，我们会及时的告知您。

期待您的回馈！网站评语：告知买家产品已经发货，并给买家一个初步的交易等待时间区间。

如果使用小包或碰到物流堵塞的意外，也可以在这封邮件告知买家，做好产品延迟到达的心理准备。

Hello Sir/MadamIt's a pleasure to tell that the postman just picked up your item from our warehouse. It's by EMS, 5-7 working days to arrive.Tracking number is： *********Tracking web is： ********You can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.We warmly welcome your feedback.货物到达海关后，提醒货运相关进展：Hello Sir/MadamThis is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: ***************.You may get it in the near future. Apologize that the shipping is alittle slower than usual. Hope it is not a big trouble for you.Best Wishes.您好先生/女士我是**。

外贸邮件－史上最全的回复询盘模板模版给大家提供个初期的解决思路，实际中要根据自身的问题做出相应的回复1.未付款订单Dear $buyer,We have got your order of XXXXXX。

But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。

如果在价格和尺寸上有什么能帮助的，请随时与我联系。

当付款完成，我将立即备货并发货。

谢谢！提示：请根据您产品自身特点对描述内容进行修改。

2.已付款订单Dear $buyer,Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。

如果您有任何问题请随时联系我。

外贸邮件范文及翻译_外贸邮件回复技巧邮件范文1:Dear [Client's Name],Thank you for your email and your interest in our product. We appreciate the opportunity to do business with you.Regarding your inquiry about product specifications and pricing, please find attached our latest product catalogue. It includes detailed descriptions, specifications, and pricing for all our products. We believe that you will find the information you are looking for.Thank you again for considering our products.Best regards,[Your Name]亲爱的[客户的姓名]感谢您的邮件和对我们产品的兴趣。

我们很高兴有机会与您合作。

如果您还有任何进一步的问题，或者我们能提供任何其他帮助，请随时告知。

我们致力于提供优质的客户服务，期待与您合作的可能性。

再次感谢您考虑我们的产品。

谢谢并致以最诚挚的问候[您的姓名]邮件范文2:Dear [Client's Name],To proceed with your order, please confirm the quantity and specifications of the products you are interested in, as well as the shipping address. Upon receiving this information, we will prepare a proforma invoice for you.If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help and look forward to the opportunity to do business with you.Best regards,[Your Name]亲爱的[客户的姓名]针对您对运输选择的询问，我们提供多种选项以满足您的需求。

外贸邮件简单回复尊敬的先生/女士，非常感谢您的来信。

我们对您对我们公司产品的兴趣表示赞赏，并感谢您对我们的提问。

以下是对您提出的问题的回答：1. 产品询问：感谢您对我们公司产品的兴趣。

我们很荣幸地向您介绍我们的产品。

我们公司专门从事……（产品介绍）。

我们的产品具有以下优势：高品质、竞争力的价格、可靠的交货时间等。

我会将我们最新的产品目录以及详细的规格、报价表发送给您。

请查收附件。

2. 价格要求：非常抱歉，但在没有更多关于您所需产品的具体信息的情况下，我们无法提供具体的价格。

请您提供更多细节，例如产品型号、数量、交货地点等，以便我们能够为您提供准确的报价。

3. 交货期要求：我们非常重视客户的时间要求，并且会尽力满足。

但是，交货期取决于许多因素，例如产品的数量、目的地和运输方式等。

一般情况下，我们会在收到正式订单后的2-4周内安排交货。

我们将确保及时通知您最终的交货日期。

4. 付款方式：我们公司接受多种付款方式，包括电汇、信用证和支付宝等。

请告知我们您更喜欢的付款方式，以便我们能够提供更多相关信息。

5. 样品要求：很高兴您对我们的产品感兴趣。

我们愿意提供样品，但可能需要收取一定的样品费用以及快递费用。

请您告知我们您需要哪种样品以及送达地址，以便我们能够准备并安排快递。

再次感谢您对我们公司的关注。

如果您有任何其他问题，或者需要进一步的信息，请随时与我们联系。

我们期待与您建立良好的合作关系。

祝好！此致张三销售经理ABC公司。

例子一：客户邮件内容Dear XX,I hope you are fine.We would like to do new mug as shown on the attached reference-image. Do you have any similar shaped models?Thank you very much in advance!Best Regards,XXXX可以立刻给出价格的简单回复模板：Dear XXX,Thank you very much to receive your inquiry.Yes, we have similar shape model as your mug. Please check attached photos.Price base by one shipment MOQ 5000 pcs.XX oz mug : USD2/pc, 1 pc in gift box/24 pcs in one export carton. FOB Shenzhen XX oz mug: USD1.8/pc, 6pcs/brown box/24pcs in one export carton. FOB Shenzhen. If need any further information, please feel free to let me know.Best Regards,XXX客户只是问有无类似的款式，如是新客户可以直接发类似款式图问是否合适，客户回复合适后了解清楚数量以及其他需求再报价。

如果是老客户，你已经清楚明白他的需求，则可以直接附上类似图片以及报价给他作为参考，节省时间。

例子二：客户邮件：（展会已经谈好细节并了解客户需要）Dear XXX，It was really wonderful to meet you at the Exhibition in HK –please can you confirm when we can send your quote and can you also confirm packing and CBM for export we will also certainly introduce you to other party and event organisers in the USA. RegardsXXX无法立刻报价的简单回复模板：Dear xxx,Thank you very much to receive your email. Really my great pleasure to meet you & your team in our booth. I hope your designer like our design & take this chance for other parties. The quotation will send to you later on.When you need the shipment ? This is very important, because after fair busy in the production. I hope to prepare everything in perfect situation & arrival on time.Best Regards,XXX报价完成后的回复模板：Dear XXX,Have a nice day!According to your request, here I attached the quotation for your reference, please kindly check & feel free to give comments after you study.For the shipment, if place order& deposit receipt before end of Oct then the shipment can before January 10th.Best Regards,XXX例子三：（新客户询盘，不了解客户需要）Dear XXX,I am looking for a supplier to produce a range if ceramics in fine porcelain with a cream colour finish.Here are some pictures which show the colour finish and the types of shapes I am looking for. Do you have shapes like this available for us to use?Can you match this cream colour finish- see attached photos to show this?Kind regardsXXX需要询问细节再报价的回复模板：Dear XXX,How are you? Nice to receive your email.Yes, we can supply cream color porcelain. But we don't have exactly shape same as your photo, i.e. plate with cover, mug, tea pot, water jar... so may I know you can accept similar or must exactly same ? Do you have plan order quantity ? May be need to consider open mould. If you can accept similar shape than I can try to find some available shape to show you.Looking forward to hearing from you very soon.Best Regards,XXX先了解客户数量，需要的产品要求，再进行推荐产品或者报价，从而提高成功率。

尊敬的客户，感谢您对我们公司的产品和服务表现出的兴趣。

我们非常荣幸能有机会与您合作。

为了更好地回复您的邮件，以下提供了一些回复外贸客户邮件的礼貌用语模板，希望对您有所帮助。

一、对客户表达感谢1. 非常感谢您的来信，对我们的产品表现出了浓厚的兴趣。

2. 衷心感谢您对我们公司的信任和支持。

3. 谢谢您对我们的产品提出的宝贵意见，我们会认真对待并改进。

二、对客户提出的问题进行回答1. 关于产品的规格和性能，我们提供以下信息供您参考：2. 您对产品的质量有所疑问，我们可以提供一些相关的资质证书和检测报告给您参考。

3. 针对您关心的价格问题，我们可以根据您的订购数量和其他具体条件进行详细的报价。

三、对客户提出的合作意向进行回应1. 我们对能与贵公司合作深感荣幸，愿意与贵公司共同发展。

2. 如果您对我们的产品有意向进行批量采购，我们可以提供优惠的批发价。

3. 我们已经收到了贵公司的意向合作意向，我们会尽快派专员和您具体进行商谈。

四、对客户提出的其他建议或意见进行反馈1. 关于您提出的产品包装问题，我们会进行进一步的研究和改进，确保产品的包装符合贵公司的要求。

2. 对于您所提出的售后服务要求，我们会完善我们的服务体系，确保为贵公司提供更加完善的服务。

五、结束语1. 再次感谢您对我们的关注和支持，期待与您的合作。

2. 如果还有任何疑问或需求，请随时与我们通联，我们将尽最大努力满足您的需求。

3. 期待您的早日回复，谢谢！以上就是回复外贸客户邮件的礼貌用语模板，希望对您有所帮助。

如果还有其他任何问题，请随时与我们通联。

期待与您的合作！至此，祝商祺！谨启【贵公司名称】【您的尊称】由于篇幅限制的原因，以上内容已经包含了礼貌用语模板的基本要点，因此接下来将进一步扩展和深化邮件回复的内容。

续写如下：六、对客户提出的定制需求进行回应1. 针对贵公司提出的定制需求，我们非常乐意为贵公司量身定制产品，以满足贵公司的特殊需求。

我们将安排专人与贵公司的相关负责人详细交流，以确保定制产品符合贵公司的预期。