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高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
高考投诉信英语作文Dear Sir or Madam,I am writing to express my deep concern regarding the recent high school entrance examination (Gaokao) that took place on [insert date]. I am a student who participated in this year's examination and I feel compelled to bring to your attention several issues that I believe warrant your immediate consideration.Firstly, I would like to address the issue of time management during the exams. The time allocated for each subject seemed insufficient to complete the questions thoroughly, which ledto a great deal of stress and anxiety among the examinees.This could have a significant impact on the performance of students who require more time to think through their answers.Secondly, the quality of the examination materials was not up to the standard I expected. There were instances where the questions were ambiguous or poorly worded, which could leadto confusion and misinterpretation. This is particularly concerning as it may affect the accuracy of the assessment.Additionally, I would like to raise the issue of the examination environment. The noise level in the examinationhall was quite high, with various distractions such as construction work going on nearby. This was highly disruptive and made it difficult for us to concentrate on our papers.Lastly, I believe that the marking criteria for some of the subjects were not clear. This lack of clarity can lead to inconsistencies in grading and may not accurately reflect the knowledge and skills of the students.I understand that organizing an examination of this magnitude is a complex task, and I commend the efforts of the examination board. However, I hope that these concerns can be taken into account to improve the fairness and effectiveness of the Gaokao in the future.Thank you for your time and consideration. I look forward to a prompt and favorable response.Yours sincerely,[Your Name]。
投诉信英语作文模板Subject: Complaint Letter。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the service I received at your establishment on [date]. I am extremely disappointed with the level of customer service and the quality of the products I purchased.英文回答，I visited your store last week to purchase a new laptop, and I was assisted by one of your sales representatives. However, I found the sales representative to be unhelpful and inattentive. When I asked for assistance in choosing a laptop, the sales representative seemed disinterested and did not provide me with the information I needed. Additionally, the laptop I purchased turned out to be defective and stopped working after only a few days of use.中文回答，上周我去了你们的店铺购买一台新的笔记本电脑，当时有一位销售代表为我服务。
然而，我发现这位销售代表态度不友好，也不够专心。
当我需要帮助选择笔记本电脑时，销售代表似乎对此不感兴趣，也没有提供我所需的信息。
2020届新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习投诉信结构第一段：开门见山说明写作目的-投诉。
第二段：说明投诉问题、后果并提出要求。
第三段：希望给予考虑并期待对方尽快回复。
一、常用句式01开头句开门见山，说明写作目的：投诉。
1. I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about the poor service in your restaurant/ the poor quality of your products of your company.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆糟糕的服务/你公司糟糕的产品质量进行投诉。
2. I'm writing to you to complain about...and ask for solutions to the problem as soon as possible.我写信是投诉...并要求尽快解决问题。
3. I'm writing to express my dissatisfaction about ... I bought/purchased from your company.我想要表达我对从你们公司买的...的不满。
02正文句说明投诉问题、后果，并提出合理建议。
1. In the first place, .... In addition, .. Under these circumstances,I find it hard to do...首先，...而且，... 在这样的情况下，我很难...。
You can imagine how upset I was ( to do sth)!你能想象(...) 我是多么的难过啊！2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
[书信作文模板]书信作文十大类型1．投诉信（埋怨信）(Letter of Complaint)写作流程图第一部分：提出埋怨并表示缺憾套语：(1) 很愧疚打搅您，但我必需慎重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2) 我很缺憾地告知你投诉有关…….的事由。
I am sorry to tell you that there should be cause to complain about …(3) 我真的很厌烦埋怨，但最近有一件事情的确令人烦心。
I really hate to complain, but one thing is really disturbing now.其次部分：阐述问题发生的经过套语：无第三部分：指出问题引起的后果套语：(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。
结果这些天我已经搞错了好几次The noise disturbs my sleep so that I can’t concentrate on my work during the work time, and as a result, I have made several mistakes these days.(2) 在这样（嘈杂）环境下我无法进行探讨，我须要一间宁静的房间。
For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出指责及处理的看法或敦促对方实行措施套语：(1) 我认为是你相识到……的时候了。
I think it’s high time that you realized ….(2) 我们深知你们并不常常出错，但我们希望能确保这类差错不再发生。
八．投诉信【高三模拟考试】假定你是李华。
三月初你在网上买了一双鞋子，打算送给妈妈作为三八妇女节的礼物。
但是，收到货后发现存在若干问题。
请你就此给网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。
注意： 1.词数100左右；2.可以适当增加细节，以使行文连贯。
首段1.自我介绍※I am one of you customers.※I am Li Hua, a customer of your store/restaurant/hotel.※I am Li Hua, a customer who bought a pair of shoes from your website in early March.2.写作背景※I ordered the shoes for my mum as a gift on Women’s Day. However, to my disappointment,I have come across some problems.3. 写作目的※I am writing to make a complaint about them.※I am writing to complain about them.※I am writing to complain about your unsatisfying service.中间段1.主旨句※There are the following problems.※To begin with, it didn’t arrive on schedule, which missed the Women’s Day.※Besides, much to my dissatisfaction, not only is it the wrong size but it is also of wrong color.※What bothers/annoys me most is the quality of the shoes, for they are not made of genuine leather and give off bad smell.总结：※I am not satisfied（so annoyed）to have received such poor service, and I believe I am qualified to ask you to handle it.※There is no doubt that your service needs to be improved.※I am disappointed with your service.※I hope you can either return my money or deliver/arrange a new pair to me as soon as possible.※I hope you can better your service in case the same matter arises in the future.※I hope you will take the matter seriously and make an effort to solve the problem.※I hope you can look into the case and take effective measures to prevent such things happening again.结尾段※I am really annoyed about it. I would be more than pleased if you could take my complaints seriously. Any early reply is highly appreciated.※I am really annoyed about it. I would appreciate it if you could handle the matter at your earliest convenience. Any early reply is highly appreciated.【模拟演练】假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。
高考英语应用文写作万能模板一、求助信【写作模板】Dear________,My name is _______________(自我介绍).I’m writing a letter to you to ask for some help./ Now I am writing to ask you to give me a hand/do me a favor/lend me a hand.I am encountering three problems which trouble me a lot.To beginwith,___________.What’s more, ___________.What troubles me most is ___________ / I have met difficulty in _______________(求助内容).First, I find ___________(困难1).Besides, ________(困难2).What’s more, __________(困难3).Faced with so much difficulty, I have to ask you for some help.Would you like to ____________(委婉提出请求)？In the meanwhile, I beg you to (请求内容) so that___________(请求目的).Also, I would like you to (请求内容).I would appreciate it very much if you can offer me some necessary/timelyhelp(give/len d me some practical/valuable advice).I’m sure that I can make great progress in _____________(表达期待).Yours sincerely,Li Hua二、投诉信【写作方法】首段：注意客观礼貌。
投诉信英语作文模板Dear [Recipient's Name],I am writing to express my dissatisfaction regarding[specific issue or incident]. I believe it is necessary to bring this matter to your attention as it has caused me considerable inconvenience.Firstly, I would like to provide some background information. [Include details about the situation, such as dates, times, and any relevant parties involved].The primary reason for my complaint is [state the main issue]. This has been exacerbated by [additional problems or reasons for dissatisfaction]. I had expected [what you expected or what the standard should be], but unfortunately, [whatactually happened].I have attempted to resolve this issue by [describe any steps you have taken to try to resolve the issue]. However, myefforts have been met with [result of your efforts, e.g., no resolution, further inconvenience, etc.].I am requesting [state what you want to be done about the situation, e.g., a refund, replacement, apology, etc.]. I believe this is a fair and reasonable request given the circumstances. I hope to hear from you soon with a resolution that is satisfactory to both parties.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,[Your Full Name][Your Contact Information]。
投诉信英语作文模板英文回答：Dear [Recipient Name],。
I am writing to express my dissatisfaction with the recent [product or service] that I purchased from your company. I purchased the [product or service] on [date] and have been experiencing several issues with it since then.The [product or service] has been [list of issues]. I have contacted your customer service department on several occasions, but I have not received a satisfactoryresolution to my problem. I have been told that the [product or service] is working as intended, but I do not believe that this is the case.I am very frustrated with the situation and am requesting a refund for the [product or service]. I believe that this is a reasonable request, given the fact that the[product or service] is not performing as advertised.I have attached a copy of my receipt for your records.I would appreciate it if you could respond to my request within the next [number] days.Thank you for your time and attention to this matter.Sincerely,。
英文投诉信的写法及练习【篇章结构】首段：开门见山说明写作目的：投诉（产品、服务、人）。
主体段：所购买的产品等存在的问题尾段：你的要求（退货；全额退款；道歉）写信时，要注意写信的对象，运用得体的语言进行表达适当增加to my anger 等符合投诉信感情色彩的词或短语，以加强语气，使表达更丰富。
【常用句式】1.开头常用语:① I'm Li Hua, one of your customers.② I'm Li Hua who bought... on your website several days ago.③I am writing to complain about…④I am writing to make a complaint about …⑤I am writing to express my dissatisfaction at…2.主体段常用语:①To begin with, I was disappointed to see...②Another unsatisfying aspect is that...③What's worse .../ Worse still / To my anger /To my disappointment...④I can hardly bear\ tolerate it any more.⑤I would like to have a refund（退款）or a replacement（更换）as soon as possible.⑥I insist you change a new one for me or give me a refund（退款).⑦Can you change a new one for me as soon as possible.3．结尾常用语:①I would appreciate it if you could consider my complaint seriously. I do hope you can give me a satisfying reply as soon as possible.②I hope you will give due attention to this matter.③I would like you to get this matter settled by the end of this week.【相关短语】1.预定了一间单人房：make reservations for a single room2.一个专业的导游：a professional guide3.五星级宾馆：afive - starhotel4.共住一个房间：share a room5.…出了毛病：There's something wrong with...6.把钱退给我：return my money to me7.全额退款给我：give me a full refund8.要求全额退款：declare a full refund9.退还一半钱：renturn half of my moneygive half of my money back10.换一件新的：change it for a new one11.基于上述理由：for the above reasons12.没有耐心：without patience - impatiently13.向我道歉：apologize to memake an apology to me14.让我生气的是：to my anger15.让我失望的是：to my disappointment16.承担邮费：pay for the postage【句子积累】我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋（sneaker)。
高考英语作文投诉信Dear Sir/Madam,。
I am writing to express my dissatisfaction with the recent service I received at your restaurant. The food was cold and tasteless, and the wait staff were rude and inattentive. I demand a full refund for my meal.I was shocked by the lack of cleanliness in your establishment. The tables were dirty, the floors were sticky, and the bathrooms were in a deplorable state. This is unacceptable and I expect immediate action to rectify this situation.Furthermore, the prices on the menu were misleading and I was charged more than what was advertised. This is deceptive and dishonest business practice, and I will not stand for it. I demand a refund for the overcharged amount.In addition, the noise level in the restaurant wasunbearable. The music was too loud and the other patrons were rowdy and disruptive. I could not enjoy my meal insuch a chaotic environment. I demand a formal apology forthe lack of consideration for the comfort of your customers.In conclusion, I am extremely disappointed with my experience at your restaurant and I expect a promptresponse to my complaints. I will not hesitate to take further action if my demands are not met. Thank you foryour attention to this matter.Sincerely,。
投诉信英语作文模板2英文回答：Dear [Recipient Name],。
I am writing to express my extreme disappointment and frustration with the service I recently received at your establishment.On [Date], I visited your [Location] location to [Purpose of Visit]. Unfortunately, my experience was far from satisfactory due to the following unacceptable incidents:Inattentive and Disrespectful Staff: The staff members I encountered were incredibly rude and dismissive. They ignored my requests, interrupted me mid-sentence, and made inappropriate comments.Poor Product Quality: The [Product/Service] Ipurchased was of subpar quality. It was [Specific Issues].Excessive Wait Times: I waited an unreasonable amount of time for my order to arrive. Despite repeated inquiries, I received no explanation for the delay.Lack of Resolution: When I attempted to address my concerns with the manager on duty, I was met with indifference and hostility. They refused to take any responsibility for the shortcomings of their staff or products.As a loyal customer of [Company Name], I am deeply disappointed by the decline in service standards. The behavior of your staff and the quality of your products and services have fallen well short of my expectations.I demand the following actions to rectify this situation:A full refund for the substandard products and services I received。
投诉信类英语作文模板Dear [Recipient's Name],。
I am writing to express my dissatisfaction with the recent experience I had with [company/organization name]. I believe that the level of service I received was below standard and I would like to bring this matter to your attention.Firstly, I would like to address the issue of [specific problem]. On [date], I visited your [branch/location] and encountered [describe the problem in detail]. This was a clear violation of the service standards that I expect from your company.Furthermore, I was disappointed with the lack of response and follow-up from your staff. Despite bringing the issue to their attention, I did not receive a satisfactory resolution or any form of compensation for the inconvenience caused.In addition, I would like to highlight the overall poor customer service I experienced during my visit. The staff members were unprofessional and unhelpful, and I felt that my concerns were not taken seriously.As a loyal customer of [company/organization name], I am deeply disappointed with the level of service I have received. I believe that this is not in line with the reputation that your company has built, and I hope that you will take the necessary steps to address these issues.I would like to request a formal investigation intothis matter and a prompt response with a resolution. Itrust that you will take this complaint seriously and take the appropriate actions to prevent similar incidents from occurring in the future.I look forward to hearing from you and hope that we can resolve this matter amicably.Sincerely,。
新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习2020届新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习投诉信结构第一段：开门见山说明写作目的-投诉。
第二段：说明投诉问题、后果并提出要求。
第三段：希望给予考虑并期待对方尽快回复。
一、常用句式01开头句开门见山，说明写作目的：投诉。
1. I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about the poor service in your restaurant/ the poor quality of your products of your company.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆糟糕的服务/你公司糟糕的产品质量进行投诉。
2. I'm writing to you to complain about...and ask for solutions to the problem as soon as possible.我写信是投诉...并要求尽快解决问题。
3. I'm writing to express my dissatisfaction about (I)bought/purchased from your company.我想要表达我对从你们公司买的...的不满。
02正文句说明投诉问题、后果，并提出合理建议。
1. In the first place, .... In addition, .. Under these circumstances,I find it hard to do...首先，...而且，... 在这样的情况下，我很难...。
You can imagine how upset I was ( to do sth)!你能想象(...) 我是多么的难过啊！2. While I was on holiday in Hong Kong about a week ago, I boughta green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
英语投诉信万能句型40句英语投诉信万能句型40句开头：写明目的：投诉。
1。
i'm writing to you to plain about。
我写信是投诉。
2。
i'm li hua。
i feel bad to trouble you but i'm afraid that i have to make a plaint about your restaurant。
我是李华。
很不想给你添麻烦。
可是，恐怕我不得不对你们餐馆进行投诉。
3。
i want to expresmdissatisfaction about the woolen scarf i bought from your pany。
我想要表达我对从你们公司买的羊毛围巾的不满。
中间：说明投诉问题、后果，并提出合理提议。
1。
in the first place，the food itoo saltand the water isn't served in time。
in addition，the music you broadcast itoo noisy。
under these circumstances，i find it hard to sit here having dinner quietly。
首先，食物太咸，水没有及时端上来。
并且，你们播放的音乐太吵了。
在这样的环境下，我很难安静的坐在那里吃饭。
2。
it arrived on time the dabefore yesterday。
but when i checked it，i found a hole in the middle。
i waastonished because the hole waobviouand i didn't think you should neglect thideficiency（缺陷）。
应用文写作【投诉信】高考英语满分作文万能句型+写作模板+真题+训练【文章结构】第一段：我要投诉这次服务。
第二段：写明投诉原因第三段：阐述要求，并表示自己期望回复。
【万能句式】一篇首句1.I am writing to you about... which I received/bought...我写信给你是关于...我收到/买了...2.Iam going to complain about...我要投诉......3.I am writing to inform you that I am dissatisfied with your.我写信通知你，我不满意你的.....4. I feel sorry to trouble you but I am afraid that I have to make a complaint about.很抱歉，打扰你了，但我恐怕不得不向你投诉...5. I wish to draw your attention to the problem that I bought.我想提醒您注意我购买......的问题6.I am writing to make a complaint about…我写信是要投诉……7.I feel sorry to trouble you but I am afraid I have to make a serious complaint. 我很抱歉打扰你，但恐怕我必须提出严重的投诉。
二篇中句1. When I took... out of the bag and examined... closely, I found...当我拿…从包里出来检查……仔细地看，我发现……2.When I unpacked...and tried to use it,it did not work.当我打开时……我试过了，但没有用。
3.I will appreciate it very much if you could...如果你能......的话，我将非常感激4.I would be grateful if you could...如果你能......的话，我将感激不尽5.I trust you will take my complaints seriously and...我相信你会认真对待我的投诉和......三篇尾句1.I would be grateful if you could...如果你能……我会很感激。
2.I look forward to your dealing with these problems without delay.我期待着你毫不拖延地处理这些问题。
3.I hope that my problem will get your consideration.我希望我的问题能得到您的关注。
4.We do hope that you'll take measures to solve the problem.我们希望你们能采取措施解决这个问题。
5.I will appreciate it very much if you could…如果你能……我将非常感激。
6. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action. 我必须让你完全明白，如果没有令人满意的解决方案，我将保留采取法律行动的权利。
【满分模板】To whom it may concern.I am________(自我介绍）. ②1 feel bad to trouble you but I am afraid that I have to make a complaint about________.The reason for my dissatisfaction is________（总体介绍）. In the first place,________（抱怨的第一个方面）.In addition,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to________(抱怨的方面给你带来的后果).I appreciate it very much if you could________（提出建议和请求），preferably________（进一步的要求),and I would like to have this matter settled by________(设定解决事情最后期限）Thank you for your consideration and I will be looking forward to your reply.Yours,Li Hua 【真题演练】假如你是李华，周末在书店购买了一本英文小说。
回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。
内容包括：1. 反映存在问题；2. 提出解决方案。
注意：1. 写作词数应为80左右；2. 请按如下格式在答题卡的相应位置作答。
Dear Manager,____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________Sincerely,Li Hua 【优秀范文】Dear Manager,I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.Sincerely,Li Hua 【导语】本篇书面表达属于应用文。
假如你是李华，周末在书店购买了一本英文小说。
回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。
【详解】1.词汇积累遇到：come across→run into购买：buy→purchase严重地：seriously→severely拒绝：turn down→refuse2.句式拓展合并简单句原句：Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pagesof the book were cracked and befouled.拓展句：Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled.【点睛】[高分句型1] I am writing this letter to complain about some problems I have come across recently in your bookstore. (运用了省略关系词的定语从句)[高分句型2] Now, I'm wondering whether you can refund or exchange a new one for me. (运用了whether引导宾语从句)佳作练习1.（2022年1月浙江卷）假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2. 不满之处；3. 表达期望（重新邮寄或退款）。
注意:1.书信内容包括以上要点；2.词数80左右（书信格式已给出，不计入总词数）；3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ _______________________________________Yours,Lihua 【优秀范文】Dear Sir or Madam,I’m writing to complain about the sports shoes which I bought from your website. This morning I received the shoes on time, but I regret to say that there’s something wrong with them.Firstly, I’m pretty sure I asked you to send me a white pair. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a 40 size while you sent me a size 39, which is too small for me. Were I in it, I would get aching feet. And it is of such bad quality — one of them even gets loose thread.My concern is whether you will return me the money or have the shoes replaced and I wonder who will pay the postage.I am looking forward to your early reply.Yours,Lihua 【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。
