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以下是一些常用的外贸话术英语：1. 开场白：- Good morning/afternoon, this is [your name/company name] from [your country/region]. How can I assist you today?- Hello, I'm contacting you regarding [product/service name]. Is this a good time to talk?2. 询问产品信息：- Could you provide more details about your product, such as specifications and pricing?- I'm interested in your [product/service name]. Can you send me more information via email?3. 报价与谈判：- Our best price for this product is [amount]. Is there any room for negotiation?- Can we discuss a discount if we place a large order?4. 订单与交货：- Once we finalize the details, I will send you a purchase order. What is your typical lead time for delivery?- Can you ensuretimely delivery of the goods?5. 付款条件：- What are your payment terms? Do you accept [payment method]?- We would like to pay by [payment method]. Is that acceptable for you?6. 后续跟进：- Thank you for your time. I will follow up with you shortly to discuss the next steps.- If you have any further questions or need anything else, please don't hesitate to contact me.这些只是一些常见的外贸话术英语示例，具体的对话内容和表达方式会根据业务领域和对方的回应而有所不同。
简单的外贸英语对话精选随着我国经济的发展逐渐走向全球化,英语的地位和作用得到了进一步提高,同时,也对英语课堂教学提出了更高的要求。
小编精心收集了简单的外贸英语对话，供大家欣赏学习!简单的外贸英语对话篇1本: Have you discussed our most recent proposal with your senior management?你和你的上级管理层讨论过我们的最新提议了吗?凯文: Yes, but they are as yet unwilling to agree to each term of the contract.是的.但是他们迄今不同意各项合同条款.本: But are they willing to continue negotiations to try and find a mutually beneficial outcome?但是他们愿意继续谈判以求找到一种双方互利的结果吗?凯文: Yes. But there is another problem.是的.但是还有一个问题.本: Which is?什么?凯文: They have asked to delay the next round of negotiations.他们已经要求推迟下一轮谈判.本: Why?为什么?凯文: Because they feel it is necessary to discuss your proposals in more detail, as well as to assess how far they`re willing to go with these negotiations.因为他们觉得有必要更详细地讨论你们的提议.及需要考虑他们愿意把谈判进行到什么程度.本: Ok, so when can we expect to recommence negotiations?那么我们能够预期下一轮谈判什么时候开始?凯文: Is Monday next week good for you?星期一你们方便吗?简单的外贸英语对话篇2戴瑞克: What was the final result of the negotiations?谈判的最终结果是什么?阿里: They finally agreed!他们最终同意了!戴瑞克: Really? That`s great.真的吗?太棒了.阿里: Yes, earlier I had told the rest of the negotiations team that we would not submit to their bully tactics, and if we just kept calm we would eventually prevail.是的.我早就跟谈判团队的其他成员讲过.我们不会屈服于他们那种恃强凌弱的策略.而且只要我们保持冷静.我们最终一定会赢.戴瑞克: What seemed to be the sticking point to make the negotiations drag on for so long?是什么难点让谈判拖延了那么久?阿里: They were unhappy about the ownership structure of the new company, but in the end we were able to find a compromise.他们对新公司的所有权结构不满.但是最后我们成功地找到了一个妥协方案.戴瑞克: What do you think about the opposite negotiator? Was he a hard bargainer?你认为谈判对手怎么样?他是个顽固难对付的谈判者吗?阿里: At first he was, but by the final day he was quite reasonable and level-headed.最初他是.但到了最后一天.他显得非常理智头脑冷静.戴瑞克: So both parties agreed to sign the contract?那么双方同意签署合同了吗?阿里: Yes, there will be a formal signing ceremony tomorrow afternoon.是的.明天下午将有一项正式的签字仪式.简单的外贸英语对话篇3史密斯: Hello, Mr.King. It`s nice to see you again.你好.金先生.很高兴又见到了你.金: Hello, Mr.Smith .Glad to see you ,too.你好.史密斯先生.见到你我也很高兴.史密斯: Mr.King, our negotiations have been going on very well, but today I`d like to talk with you about something that is getting to be rather a problem.金先生.我们的谈判一直进行得很好.但是.今天我想和你谈一件事情.此事还是件麻烦事.金: Problem?What`it?麻烦事?什么事呢?史密斯: It`s about the damage caused by inadequeate packing.Things are like these.I have just received a telegram from my home office. It said that the goods shipped in February under Order No.3680 have arrived in New York. But, to our great surprise, they are no是关于一件因包装不善引起的损失问题.事情是这样的.我刚才收到我们国内总公司的电报.说二月份发出的.订单号为3680的货物已经运到纽约.但是.使我们吃惊的是.货物处于残损状态.金: Really?What`s the trouble then?真的吗?那是什么问题呢?史密斯: Quite a number of cartons were badly damaged.Many of the men`s shirts were water-stained and some of them were severely spoiled.相当多的纸板箱严重受损.很多男士衬衫已有水迹.有一些已经被严重弄脏了.金: Where are the goods now?现在货物在哪里?史密斯: The goods have been unloaded into the carrier`s house.As they are in such a damage condition,we doubt we will be able to take delivery.For this reason, my head office cabled me yesterday to let me get in touch with you.货物已经卸到公司仓库.由于它们破损如此严重.我们恐怕难以提货.因此.我们总公司昨日来电.要我与你方联系.。
外贸面试英语口语对话【四篇】【篇一】外贸面试英语口语对话A： To start with, may I know why you are interested in working for our company?A：我想问下, 你为什么有兴趣来我们公司工作?B： First of all, as far as 1 know,your company has had impressive records in business.Second,I want to enter the foreign trade field.B：第一，据我所知，贵公司卓越的业绩给人留下深刻的印象。
第二, 我想从事外贸行业。
A： What was your chief responsibility in your past work?A：过去那份工作你主要负费什么?B：I am in charge of marketing activities in Southeast Asia, for example, organizing trade conferences and arranging exhibitions.B：我负责东南亚的市场营销活动, 比如说，组织贸易洽谈会，安排展会等。
【篇二】外贸面试英语口语对话A： Tell me about yourself and your past experience.A：说说你自己和你过去的经历吧。
B：I have worked as an executive secretary for five years, first for a trading company, and now I am working for a trust company. I interact well with peers,clients, administratorsand bosses. I thrive on challenge and work well in high-stress environments.B：我已经做执行秘书五年了。
外贸英语口语对话外贸英语口语对话近年来，随着经济全球化，外贸也越来越兴起。
这里店铺推荐大家一些和外贸有关的英语口语对话，喜欢的请多多关注我们店铺。
▲ What about the price? 对价钱有何看法?▼ The price you provided is much higher thanmarket price. 你们提供的价格远远高于市场价格。
▼ The price is quite fair. We'll think it over. 价格还算公道，我们会认真考虑的。
▼ We'll inform you through discussing with ourmanager. 我们与经理讨论后将通知贵方。
▼ Your price is higher than those we got fromelsewhere. 你们的`价格比我们从别处得到的要高。
◇ How do you like the goods dispatched, by rai lway or by sea? 你方将怎样发送货物，铁路还是海运?◆ By sea, please. Because of the high cost of railway transporation, we prefer seatransporation. 请海运发货，铁路运输费太高，我们愿意走海运。
◆ We'd like to deliver these goods by railway. 我们希望通过铁路来运送这些货物。
◆ By air will be preferable. Since we are eager to use the products. 空运最为优越。
因为我们给予实用这些产品。
○ Is there much of a difference in price? 价钱也有很大的区别吧?● Yes, the economy model is about 30% less. 是的，经济型的大约便宜30%。
外贸英语口语对话场景20篇As a language model, I can generate scenarios for you, but please note that due to the limitations of the text-based interface, I cannot simulate actual spoken language interactions. However, I can provide you with written examples of common dialogues in foreign trade English to help you understand the language used in these scenarios. Please feel free to adapt and modify these examples to suit your needs.Here are 20 examples of foreign trade English dialogue scenarios:1. Negotiating Payment Terms.A: Hello, we would like to discuss the payment termsfor our order.B: Sure, what are your thoughts on payment?A: We prefer to pay by L/C, with a 30% deposit and the balance paid before shipment.B: I understand. However, we usually require a 50% deposit and the balance paid upon delivery.A: That seems a bit high for us. Could we possibly negotiate a 40% deposit?B: Let me discuss this with my team. I'll get back to you shortly.2. Confirming Order Details.A: Just to confirm, the order is for 1000 units of our model X product, correct?B: Yes, that's correct. We also need them to be shipped by the end of the month.A: We should be able to meet that deadline. Do you have any specific packaging requirements?B: Yes, we need each unit to be individually packaged in a protective box.A: Noted. We'll make sure to include that in our shipping plan.3. Discussing Shipping Arrangements.A: How will you be shipping the goods to us?B: We usually use sea freight for large orders like this one. It's the most cost-effective option.A: That's fine with us. Do you offer insurance for the shipment?B: Yes, we do. It's included in our sea freight quote.A: Great. Please make sure to include the tracking number in your shipment confirmation email.B: Absolutely, we'll send you all the necessary details once the shipment is on its way.4. Inquiring About Product Availability.A: I'm interested in your model Y product. Do you have it available for immediate shipment?B: Let me check. Yes, we do have it in stock. We can ship it out within the next week.A: That's perfect. Could I also get a quote for 100 units?B: Sure, I'll send you a detailed quote later today.A: Thank you. I'll review it and get back to you soon.5. Requesting Samples.A: We're interested in your product line, but we would like to see some samples first.B: Absolutely, we can arrange that. Which products are you particularly interested in?A: We're most interested in your model Z product. Could we get a few samples of that?B: Sure, I'll have our sales team send you some samples as soon as possible.A: Thank you. We look forward to evaluating them.6. Discussing Product Quality.A: We've received the samples and are very impressed with the quality.B: Thank you, we pride ourselves on our commitment to quality.A: However, we noticed a few minor defects on some of the samples. What's your policy on product quality control?B: We take quality control very seriously. I'll have our quality assurance team investigate this matter immediately.A: We appreciate your prompt action. Please keep us updated on the progress.7. Negotiating Prices.A: We're interested in placing a large order, but we feel the prices are a bit high.B: We understand your concern. However, our prices are competitive in the market.A: We understand that, but we're hoping for a discount for such a large order.B: Let me discuss this with our management team. I'll get back to you with our best offer.A: Thank you. We look forward to hearing from you soon.8. Confirming Delivery Schedule.A: Just to confirm, the delivery schedule for our order is as follows: 500 units by the end of March and the remaining 500 units by the end of April, is that correct?B: Yes, that's correct. We'll do our best to adhere to this schedule.A: Thank you. Please let us know immediately if there are any changes.B: Absolutely, we'll keep you updated throughout the process.9. Requesting Technical Support.A: We've encountered some technical issues with the product. Could you please provide support?B: I'm sorry to hear that. Our technical team will be happy to assist you.A: Could they please provide us with a detailed troubleshooting guide?B: Yes, I'll have them prepare one and send it to you as soon as possible.A: Thank you for your prompt response. We appreciate your support.10. Following Up On Orders.A: I would like to follow up on our order. When can we expect delivery?B: Let me check the status. It appears that the order is on schedule for delivery next week.A: That's great. Could you please provide us with a tracking number?B: Sure, I'll send you the tracking number via email along with an updated shipment status.A: Thank you for the update. We look forward toreceiving the goods.11. Discussing Warranty Period.A: What is the warranty period for your products?B: Our standard warranty period is one year from the date of purchase.A: That seems a bit short for such high-end products. Could we possibly negotiate a longer warranty period?B: I understand your concern. Let me discuss this with our management team and get back to you with our best offer.A: Thank you. We appreciate your consideration.12. Requesting Custom Packaging.A: We would like to request custom packaging for our order.B: Could you please provide more details about your packaging requirements?A: We need each unit to be individually wrapped in our company's branded packaging.B: I see. We can certainly arrange that. However, there may be additional costs involved.A: We understand that. Please provide us with a quote for the custom packaging.B: Sure, I'll have our team calculate the costs and send you a quote shortly.13. Confirming Order Cancellation.A: We've decided to cancel our order due to some unexpected changes in our business.B: I'm sorry to hear that. Could you please confirm the order number and the reason for the cancellation?A: The order number is XYZ123. The reason for the cancellation is due to a change in our product line-up.B: I understand. We'll process the cancellation and refund your deposit as soon as possible.A: Thank you for your prompt response. We appreciate your cooperation.14. Inquiring About Payment Status.A: Could you please provide an update on the status of our payment?B: Let me check. Your payment has been processed and should reflect in your account within the next 24 hours.A: Thank you for the update. We'll check our account accordingly.B: If you have any further questions or concerns,please feel free to contact us.15. Requesting Product Catalog.A: Could you please send us your product catalog?B: Sure, I'll have it sent to you via email later today.A: Thank you. We're interested in several products and would like to evaluate them further.B: Great! The catalog should give you a good overviewof our product line. Let us know if you have any questions.16. Discussing Terms Of Payment.A: What are your terms of payment?B: We usually require payment in full upon delivery. However, we can also offer a 30-day payment term with a 2% discount.A: We would prefer the 30-day payment term. Could you please provide us with the necessary documentation?B: Absolutely, I'll have our accounting team prepare the necessary documents and send them to you along with the invoice.A: Thank you. We'll make the payment within the agreed term.17. Confirming Shipment Details.A: Just to confirm, the shipment is scheduled to arrive at our warehouse next week, is that correct?B: Yes, that's correct. We'll send you the tracking number once the shipment is on its way.A: Great. Please make sure to notify us immediately if there are any changes to the shipment schedule.B: Absolutely, we'll keep you updated throughout the process.18. Requesting Technical Support For Installation.A: We would like to request technical support for the.。
外贸英语口语对话3篇店铺为大家整理了外贸英语口语对话3篇，一起来学习吧!一、产品质量的保证约翰:I can promise you that, if you buy our product, you will be getting quality.我可以向你保证.如果你买了我们的产品.你会得到好品质.萨姆:I've looked at your units, and I am very happy with them. Your goods are all far above standard quality.我看过你们的单件.我很满意.你们的商品质量高过标准质量.约翰:We spend a lot of money to make sure that our quality is much better. We don't sacrifice quality for quick profits.我们投入了大量的资金来确保质量一流.我们不会为了即期利润而有损质量.萨姆:Well, we're really interested in placing an order under negotiation. We can start the negotiations as soon as you want.是的.我方真的很愿意谈判后就订货.你们想谈判的话我们随时都可以.约翰:That's great. I'm glad we'll be able to do business together. I'll have some quotes ready for you by tomorrow morning.那最好不过了.我很高兴我们能在一起做生意.到明天早晨我方将为您准备好一些报价单.萨姆:Fine. Also, would you mind if I asked to see a surveyor's report of your products? I may have a few more questions aboutyour quality analysis.很好.还有.您不介意我要求看一下你方产品的检查报告吧.对你们的质量分析我可能还有一些问题.二、跟客户介绍产品卡尔先生:This is the model I was interested in.这就是我所感兴趣的那种样式.罗伯特先生:I should be very happy to give you any further information you need on it.我很乐意提供您所需要的关于它的进一步的信息.卡尔先生:Yes.What are the specifications?好的.都有哪些规格呢?罗伯特先生:If I may refer you to the brochure you'll find all the specifications there.如果您看一下这个手册.就会找到所有的规格.卡尔先生:Ah, yes. Now what about service life?哦.好的.关于使用寿命呢?罗伯特先生:Our tests indicate that this model has a service life of at least four years.我们的实验表明这种样式至少可以使用4年.卡尔先生:Is that an average figure for this type of equipment?那是这种样式的平均水平吗?罗伯特先生:Oh no. far from it.That's about one year longer than anyother make in its price range.哦.不是的.相差还很远.这种比在它的价格范围之内的任何其他样式都要高出1年左右.卡尔先生:Now what happens if something goes wrong when we're using it?如果这种设备在我们使用的时候发生故障.该怎么办呢?罗伯特先生:If that were to happen.please contact our nearest agent and he`ll send someone round immediately.一旦发生那样的情况.同我们最近的办事处联系.他会马上派人过去的.三、产品出口包装卡尔:These are the various kinds of packing for pliers. Normally, we have three types of packing: skin packing, hanging packing, and blister packing.这些是钳子的各种包装.通常有三种:薄膜包装.挂式包装.罩板包装.瑞秋:Oh, the packing looks very nice.这些包装很好看.卡尔:The skin packing is the most advanced packing for this product in the world market. It catches the eyes and can help push sales.薄膜包装是世界市场上这种产品的最新包装.它惹人注目.能帮助促销.瑞秋:Good, what about the export packing?很好.那么出口包装如何?卡尔:Well, they are packed in boxes of two dozens each, 100 boxes to a wooden case.每两打装一盒.一百盒装一木箱.瑞秋:Is the wooden case strong enough for transportation? You see, 100 boxes of pliers are very heavy. It's about 2,400 kilograms.木箱是否很坚固适应运输需要?一百盒钳子很重.大约有二千四百公斤.卡尔:You can rest assured of that. So far, no customers have complained about our outer packing.这点你尽可放心.目前.还没有客户抱怨我们的外包装有问题.瑞秋:I'm glad to hear that. By the way, do you accept neutral packing?这样太好了.顺便问一下.你们接受中性包装吗?卡尔:Yes, we can pack the goods according to your instructions.接受.我们可以根据你方的指示说明进行包装.瑞秋:Very good. Ok, Carl, I'm now totally satisfied with your packing. You can execute our first order now, and I will open the L/C immediately after I return to Taipei.好的.卡尔.就这样吧.我很满意你们的包装.现在你可以生产我们的第一批订货了.我回到台北后就立即开立信用证.卡尔:All right. We'll make the shipment as soon as your L/C is on hand.那好.一收到你方信用证.我们即安排装运.。
外贸英语口语对话1.外贸英语口语对话篇一What about the price? 对价钱有何看法？The price you provided is much higher than market price.你们提供的价格远远高于市场价格。
The price is quite fair. We'll think it over.价格还算公道，我们会认真考虑的。
We'll inform you through discussing with our manager.我们与经理讨论后将通知贵方。
Your price is higher than those we got from elsewhere.你们的价格比我们从别处得到的要高。
How do you like the goods dispatched, by railway or by sea? 你方将怎样发送货物，铁路还是海运？By sea, please. Because of the high cost of railway trans poration, we prefer sea trans poration.请海运发货，铁路运输费太高，我们愿意走海运。
We'd like to deliver these goods by railway.我们希望通过铁路来运送这些货物。
By air will be preferable. Since we are eager to use the products.空运最为优越。
因为我们给予实用这些产品。
Is there much of a difference in price? 价钱也有很大的区别吧？Yes, the economy model is about 30% less.是的，经济型的大约便宜30%。
2.外贸英语口语对话篇二This is my first visit to the Fair. Everything is new to me, so many people and so many showrooms. Mr. Ding, would you please give me so me information?The Fair is a big gathering. Tens of thousands of foreign business men from more than 150 countries and regions are here to trade with Ch ina.What about your company?Ours is a company specializing in exporting leather products. And what are yours?My shoes marketing company has high standing in my country. My bank is the Commercial Bank, China. You may refer to it for my references.I've heard about your company. We appreciate your interest in our company very much. We can produce goods modeled after the fashions of different markets.Of course, we can produce shoes modeled after your samples.That's great.I think we can reach an agreement and have a promising cooperative prospect.3.外贸英语口语对话篇三Can you accept this order?你方接受这份订单吗？Please cancel this order.请取消这份订单。
外贸展会英语对话A: Hello, I’m from ABC Trading Co. We specialize in importing high-quality handicrafts.B: Nice to meet you. We have a wide range of handicrafts that are both unique and traditional.A: That sounds interesting. Could you tell me more about your products?B: Of course, we have a variety of handicrafts such as pottery, weaving, woodcarving, and more. Each item is carefully crafted by skilled artisans and is sure to make a statement in any home or office.A: I see. Could you tell me about the materials used in your products?B: We use a variety of natural materials including wood, clay, and cotton. These materials are sustainable and environmentally friendly, ensuring that our products are not only beautiful but also ethical.A: That’s great. Could you tell me about the pricing for your products?B: Our prices vary depending on the product and the time it takes to craft each item. However, we ensure that our prices are competitive and offer great value for money. We also offer bulk discounts for larger orders.A: That’s good to know. How about shipping? What are the costs and delivery times?B: We offer reliable shipping services to ensure that your products arrive in good condition. The costs and delivery times vary depending on the destination and the volume of the order. We will provide you with a detailed quote upon receiving your order.A: That sounds reasonable. What is your return policy?B: We offer a 30-day return policy for any products that are not satisfaction guaranteed. You can return the product within this period and we will issue a full refund or exchange as per your preference.。
外贸英语口语对话大全1)We thank you for your inquiry of ... and have pleasure in enclosing our Proforma Invoice No. ... As soon as you have handed in your application for import license, please send us a copy for reference.感激你方的...月...日询盘。
现附上我方形式发票第...号。
一俟你方交上进口许可证申请，请即寄我方复制件一份，以供参考。
2)Enclosed please find our Proforma Invoice No. ... for...附上我方...形式发票第...号,请查收。
3)We are pleased to send you our Proforma Invoice No. ... in triplicate as requested.按要求,兹寄上我方形式发票第...号, 一式三份.4)We have been informed by ... that you are thinking of purchasing... and have pleasure in enclosing our Proforma Invoice in duplicate.我方从...获悉你方正在考虑购买...,现附上我方形式发票,一式两份。
Replies to Inquires 答复询价1)Referring to your letter dated... in which you inquired for... , we have pleasure in cabling you an offer as follows:关于贵方...月...日对...询价函,现电报报价如下:2)In answer to your inquiry for...(name of commodity), we offeryou ...(quantity).关于贵公司所询...(商品), 现可供...(数量)。
外贸日常英语口语对话情景教学法一直被广泛应用于初中英语教学中,在英语课堂教学中起到了非常重要的作用。
店铺整理了外贸日常英语口语对话，欢迎阅读!外贸日常英语口语对话篇一客户: I really like what you have, but the price for this product is much higher than we expected. I`m absolutely not a buyer at that price.我真的很喜欢你们的产品.但是价格比我们想象的要高.我无法接受这个价格.杰克: I know it is not the cheapest on the market. But if you take the quality factor into consideration, you will find your company will benefit in the long term. This device is built in with the most advanced technology. Every aspect has reached the internati我知道这不是市场上最便宜的产品.但是如果你考虑一下产品质量.你会觉得从长远的角度来看你们公司是会受益的.我们使用了最先进的技术.各方面都达到了国际标准.这是一笔值得的投资.客户: I understand that. If you can lower the price by 10%, we have a deal right now.我理解.如果你能降价10%.我们现在就可以定下来.杰克: Well, the best I can do is to lower the price by 5% if you are willing to pay 90% cash up front and 10% on delivery. That is our best offer.哦.如果你能预付90%的现金.货到再付剩下的10%.我可以给你打9.5折.不能再低了.客户: Err, well, I can`t decide right now. Do you mind if I have a small internal discussion on this first? I will tell you our decision this afternoon.嗯.我现在不能决定.我先内部讨论一下你不介意吧? 今天下午我告诉你我们的决定.杰克: Sure, No problem.好的.没问题.外贸日常英语口语对话篇二丹: We`re willing to participate in the bid which you advertised in China Daily. Would you please tell me the detail of the tender conditions?我们想参加你们登在中国日报上的招标.您能否和我说一说你们招标条件的细节?格林: You will receive the tender notice next month, and you`ll find the information.您将会在下个月收到招标通知.您可以从中找到信息.丹: OK! Our company is very interested in the tender, and I`m sure that we`ll do our best to win the bidding in building the factory.好的.我们公司对这次招标非常感兴趣.我肯定我们会尽全力来赢得这次建工厂的竞标.格林: I believe your corporation will try your best, and I understand full your feeling. If your tender conditions prove to be suitable for our general conditions of tender ,we will accept your submission of tender.我相信贵公司会尽全力.我也能完全理解您的心情.如果您的投标条件符合我们的招标条件.那么我们会接受贵公司的投标.丹: Maybe I`ve asked too many questions today.也许我今天问的太多了.格林: That`s all right. You can contact me later if you have other questions after you read the tender notice.没关系.在您看完招标通知后如果还有什么问题.您可以联系我.丹: Fine.Thanks a lot. Bye!好的.多谢.再见!格林: Bye!再见!外贸日常英语口语对话篇三皮特: Good morning,Mr.Wood. This is Tony Pitt from an Australian Import and Export Company.伍德先生.早上好.我是澳大利亚一家进出口公司的托尼?皮特.伍德: Good morning, Mr.Pitt.What can I do for you ?早上好.皮特先生.您有什么事?皮特: I have something very unpleasant to talk over with you, Mr.Wood.伍德先生.我要跟您谈一件很不愉快的事情.伍德: Go ahead, please.您请讲.皮特: The goods you sent to us are not in conformity with the specifications of the contract and made us lose a lot of money, so we feel that you shoule fix up the problems and make it up to us.你方运来的货物与合同的规格不相符.这使我们亏了很多钱.所以我们认为你方应负责解决问题.并补偿我方的损失.伍德: Just be patient, please.Any criticism on our goods is sincerely invited.Let`s talk about the problems first.别着急.我们真诚的欢迎对我们货物的任何批评.我们先来谈谈问题吧!皮特: As soon as the shipment arrived at our port, we had it inspected. To our disappointment, we found the goods were underweight.货物一到.我们就进行了检查.令我们失望的是.我们发现货物短重.伍德: Is that so? Ok , I`ll check why the goods were underweight.是吗?好的.我会查清楚货物为什么会重量不足.皮特: Good.As well, we feel that the percentage of the goods of inferior quality was too high.好的.还有.我们觉得劣质货物的比率太高.伍德: I`m sorry you feel like that.As everybody knows, our products enjoy high prestige in the plaints about the quality are very rare indeed.But I promise I`ll check into these problems, and find out if they were our fault.很抱歉您有这种感觉.众所周知.我们的产品在国际上享有盛誉.对我们质量的抱怨真的非常少.不过.我保证一定会认真调查这些问题.看看是不是我们的错误.皮特: Ok. I`ll be waiting for your result.(Several days later)好的.我会等待您的调查结果.(几天后)伍德: As to the underweight, I`d like to point out that the goods was weighed before shipnment.The certificate confirms we delivered full shipping weight.So I think the shortage might have occurred during transit.Therefore, your claim, in my opinion, should be关于重量不足的原因.我得指出货物在装运前是过了磅的.证书证实我们发货时.货物足重.我们认为重量不足是在运输过程中发生的.因此.我认为你们应当向保险公司提出索赔.因为责任在他们身上.皮特: Then,how about the inferior quality?那么.质量低劣又是怎么回事?伍德: Upon investigation, we have found that the error occurred in the factory.Some of the workers mistook Article No.98 for Article No.97 when they packed the goods.We`re really sorry for that and we`d like to accept your claim on it.Please tell us what you wa经过调查.我们发现是在工厂里出的错.一些工人在包装时错将98号货品当成了97号.我们真的很抱歉.愿意接受你们的索赔.请告诉我们你们想要我们做什么.皮特: You can make amends for the losses by replacing all of the inferior products,and paying for the business we have lost.你们可以更换所有的劣质产品.并赔偿我们这一次所丢掉的生意.以弥补我们的损失.伍德: That sounds ok. One of my people will go to your company tomorrow to talk about what replacements are needed, and the money for your future losses.可以.明天我们会派人到贵公司去.就换货和赔偿其他损失需要多少钱一事进行洽谈.皮特: I really appreciate your correct attitude in this case. And I sincerely hope that everything will be smooth in our future business.我们非常欣赏你们在这件事上采取的正确态度.真心地希望我们以后的业务往来能诸事顺利.伍德: Please believe me this is a singular case. I`m sure that everything will be smooth in our future business.请相信我.这只是个别情况.我肯定今后的业务往来会一帆风顺.。
