unit 51 Running an internet Business

电子商务邮件模板英语作文Subject: Invitation to Join Our Exclusive E-commerce Platform。

Dear [Recipient's Name],。

We hope this message finds you well. We are reachingout to you today to extend a special invitation to join our exclusive e-commerce platform. Our platform is dedicated to providing a seamless and user-friendly experience for both sellers and buyers, and we believe that your business would be a perfect fit for our community.As an e-commerce platform, we understand the challenges and opportunities that come with running an online business. That's why we have designed our platform to offer a rangeof features and benefits that can help you grow and succeed. Here are just a few reasons why you should consider joining our platform:1. Wide Reach: Our platform has a large and diverse user base, which means that your products will have the potential to reach a wide audience of potential customers.2. User-Friendly Interface: Our platform is designed to be easy to use, both for sellers and buyers. We believethat a smooth and intuitive interface is key to creating a positive online shopping experience.3. Marketing Support: We offer a range of marketing tools and resources to help you promote your products and reach new customers. From targeted advertising to social media promotion, we are committed to helping you succeed.4. Secure Transactions: We take the security of our platform and our users very seriously. Our platform is equipped with the latest security features to ensure that all transactions are safe and secure.5. Customer Support: We understand that running an online business can be challenging, which is why we offer dedicated customer support to help you with any questionsor issues that may arise.We believe that your business would be a valuable addition to our platform, and we would be thrilled to have you join us. If you are interested in learning more about our platform and how it can benefit your business, please feel free to reach out to us at [contact information]. We would be happy to provide you with more information and answer any questions you may have.Thank you for considering our invitation. We hope to have the opportunity to welcome you to our platform soon.Sincerely,。

选修七Unit One学案一Translate the following with the words given:1.他过了好一阵子才适应那儿寒冷的天气。

（adapt）2.她热烈祝贺我考试取得好成绩。

（conguatulate）3.他对老板很生气，辞职离开了公司。

（annoy; resign）4.每位学生都可以自由利用图书馆。

（have free access to sth.）5.他的妻子和孩子也被邀请来参加晚会。

（as well as）6.对不起，让你等了那么久。

（keep sb. Doing sth.）7.每当有人取笑他的字迹难看时，他就十分恼火。

（annoy; make fun of ）8.我希望我写的东西对英语初学者会有所帮助。

（be beneficial to/ be of benefit to）9.你可以在家呆着不需要再来公司了。

也就是说，你被解雇了。

（in other words）10.为了照顾生病的母亲，Mary 决定辞去公司的职务。

（resign from）Ⅱ.阅读理解 A 词数306 难度系数★★建议用时6′Businesses are witnessing a difficult time，which has in turn produced influence on consumers' desire to go green.However，shoppers are still laying stress on environmental concerns.Two thirds of customers say that environmental considerationsinform their purchases to the same degree as they did a year ago，while more than a quarter say that they are now even better aware ofthe environmental effect on what they buy.This may help to influence how shops store goods on theirshelves.And the companies should still make efforts to become moreenvironmentally friendly.Two out of three people think it isimportant to buy from environmentally responsible companies，withabout one in seven saying that they had even decided to take theircustom elsewhere if they felt a company's environmental reputation was not good enough.Harry Morrison，chief executive(主管) of the Carbon Trust，sympathizes：“I understand this situation where survival is very important now.But from environmental considerations，the clock is ticking—we don't have much time.In addition，cutting carbon has an immediate effect as costs drop and a medium-term benefit for the brand.”Larger companies have an extra motivation to look at reducing their carbon footprint，as new rules next year will require businesses to buy carbon allowances to make up for their emissions(排放)．Those that have taken early action will have a head start.More than two thirds of consumers are not clear about which companies are environmentally responsible.This suggests that firms that are able to relay clearly their message to the public will be in a pole position to attract shoppers.The Carbon Trust believes that it can help by informing customers about the good work companies are doing.“When companies are granted(授予) the standard，they can use a logo(标识) in all their marketing which makes it clear that they are working towards cutting emissions，”Mr Morrison said.1．What's the main idea of the passage?A．Businesses are finding ways to send their message to the shoppers.B．Companies will soon get information about cutting carbon emissions.C．Firms are making efforts to encourage customers to keep goods at home.D．Firms are urged to cut carbon emissions by shoppers' environmental awareness.2．The underlined word “inform” in Paragraph 2 probably means “________”．A．affect B．change C．disturb D．reject3．According to Harry Morrison，businesses ________.A．will benefit from cutting carbon emissionsB．should buy carbon allowances for shoppersC．are required to make up for their carbon emissionsD．have encouraged shoppers to take their custom elsewhere4．We can learn from the passage that businesses will ________.A．have a strong desire to reduce costsB．use the same logo in their marketingC．gain advantages by taking early actionD．attract more shoppers by storing goodsB 词数300 难度系数★★建议用时8′Like a lot of college freshmen，Sean Belnick has a job，He works for a company that brings in more than $20 million dollars a year.But Belnick is not the employee，but the company's owner.“We started off with a couple of orders and it just mushroomed (迅速扩大) from there，”Belnick says.Belnick's company sells office chairs online，and maintains a huge warehouse (仓库) of goods.But it all started in his bedroom, when he was 15 years old.“I always have an entrepreneurial (创业者的) spirit，” says Belnick.In fact，more teens than ever are tapping into their entrepreneurial spirit. According to a new Junior Achievement survey of more than 1,400 teenagers, 71% of them said they would like to be self-employed one day.What's more, experts say，kids have a huge advantage as entrepreneurs because they know the web，and understand the workings of network sites such as Facebook and Myspace.“Teenagers understand the power and potential of using web-based services for distribution，for marketing，for connections，” says Andrea Hershatter，in Emory University.“They are incredible networkers who have a very large number of human resources.”“That's the whole thing with the Internet，”says Belnick.“Anyone can put a website up，and it looks professional.But there's nothing saying that there's a 20-year-old kid behind it，which is the biggest thing about the Internet ... you should create your own credibility.”Experts say parents should encourage entrepreneurship in their kids，whether it's mowing lawns or running an online business.They may not make millions，but they will learn a lot about managing a business and what it takes to make a profit.“I think they learn，they grow，they mature，” says Hershatter.“If they are not enriched financially，then at least they will be enriched in terms of experience that will serve them forever.”5．What is special about Sean Belnick?A．He keeps a good balance between work and study.B．He has already found a job while studying at college.C．He was already a young entrepreneur before starting college.D．He wants to start his own business in the future.6．What do we know about Sean Belnick's business from the passage?A．His parents help him run his business.B．It only deals with a few orders every day.C．It will run into difficulties with Sean Belnick studying at college.D．It makes a great profit every year.7．Experts believe that kids have a huge advantage as entrepreneurs because ________.A．they are young and full of imaginationB．they have a good knowledge of the InternetC．their parents always help them financiallyD．they have successful entrepreneurs to learn from8．We can learn from the last paragraph that ________.A．teens can gain valuable experience from starting their own businessB．there is more harm than good for kids to start their own businessC．teens will turn into successful entrepreneurs earlierD．teens won't start their own business until they have rich experience9．The experts' attitude towards kids starting a business can be best described as ________.A．supportive B．doubtful C．indifferent D．neutral。

电子商务运营方案英语1. IntroductionIn the modern era, e-commerce has become an important channel for businesses to reach their customers. With the advancement in technology and the widespread use of the internet, e-commerce has become more accessible and convenient for both businesses and consumers. This e-commerce operation plan aims to outline the strategiesand tactics for effectively running an e-commerce business.2. Business AnalysisBefore delving into the operation plan, it is crucial to conduct a thorough analysis of the business. Thisinvolves understanding the target market, the competition, the value proposition, and the business goals. By understanding these factors, the business can tailor its operation plan to align with its objectives.3. E-commerce Platform SelectionThe first step in setting up an e-commerce business is to select an appropriate e-commerce platform. The platform should be user-friendly, scalable, and customizable to ensure a smooth operation. Some popular e-commerce platforms include Shopify, WooCommerce, and Magento. Each platform has its own set of features and functionalities, so it is important to select the one that best suits the needs of the business.4. Product Selection and MerchandisingOnce the e-commerce platform is selected, the next step is to choose the products to sell. This involves conducting market research to identify the needs and preferences of the target market. Additionally, the business should consider the merchandising strategy, including product categorization, pricing, and presentation. This will help create a compelling shopping experience for customers.5. Customer ExperienceA key aspect of e-commerce operations is providing a seamless and enjoyable customer experience. This involves optimizing the website for easy navigation, providing clear product descriptions and images, and implementing a user-friendly checkout process. In addition, it is important to offer various payment options and a hassle-free return policy to build trust and loyalty with customers.6. Marketing and PromotionTo drive traffic and sales to the e-commerce website, an effective marketing and promotion strategy is essential. This may include search engine optimization (SEO), social media marketing, email marketing, and paid advertising. By leveraging these channels, the business can increase its visibility and attract potential customers. Furthermore, the business should consider runningpromotions and discounts to incentivize purchases and create a sense of urgency.7. Supply Chain ManagementEfficient supply chain management is crucial for the success of an e-commerce business. This involves sourcing products, managing inventory, and fulfilling orders in a timely manner. The business should establish strong relationships with suppliers and logistics partners to ensure a smooth and reliable supply chain. Additionally, the business should consider adopting a robust inventory management system to track stock levels and prevent stockouts.8. Customer ServiceProviding excellent customer service is a key differentiator in the e-commerce industry. The business should offer multiple channels for customer support, such as live chat, email, and phone. Additionally, the business should strive to resolve customer inquiries and issues in a timely and professional manner. By delivering exceptional customer service, the business can build a positive reputation and increase customer satisfaction.9. Performance AnalyticsTo measure the success of the e-commerce operations, it is important to track and analyze performance metrics. This may include website traffic, conversion rate, average order value, and customer retention rate. Bymonitoring these metrics, the business can identify areas for improvement and make data-driven decisions to optimize its e-commerce operations.10. ConclusionIn conclusion, running a successful e-commerce business requires a comprehensive operation plan that encompasses various aspects such as platform selection, product merchandising, customer experience, marketing, supply chain management, customer service, and performance analytics. By implementing the strategies outlined inthis plan, the business can effectively operate and grow its e-commerce operations.。

Unit 7单元知识清单重点单词1.selfie(s) n.自拍（照）2.cured display 曲面屏3.storage space 存储空间4.built-in adj.内置的5.brand n.品牌，商标6.survey n.调查7.unlock vt.解锁，打开8.poem(s) n.诗，诗歌9.take-out app 外卖软件10.d esired adj.期望得到的desired effect副作用desire v.渴望11.c lick v.点击12.i con n.图标13.c lock alarm 闹钟14.o ccupy vt.占据15.g lobe n.地球global adj.全球的16.p rocess information处理信息17.s mart trash can智能垃圾桶18.i ncoming adj.到来的19.s ense v.感觉到n.感觉官能；道理sensor n.传感器20.t raffic flow交通流量21.s ilent adj.寂静的silence n.寂静22.b usiness card 名片23.s ales person 销售员24.i ll-tempered adj.脾气暴躁的重点短语1. chat with与某人聊天2. do shopping购物3. share selfies分享自拍4. have classes上课5. read books看书6. order food点餐7. have access to使用；接近8. do a survey作调查9. interview sb. about sth.就某事采访某人10. used to do sth.过去常常做某事11. not…any more不再12. stay up熬夜13. concentrate on专心……14. on a typical day在典型的一天15. get ready准备16. discuss with与……讨论、商洽17. across the screen通过屏幕18. during a break在休息的时候、在课间19. log onto登录；进入20. take-out app外卖软件21. send to发送到22. click on点击23. put on穿上24. search for搜索25. go over复习；重温26. decide to do sth.决定做某事27. have fun玩得开心、过得愉快28. depend on依靠、取决于29. take a message捎个口信30. make use of利用31. make good use of好好利用重点句型1. I’m doing a survey about online games.2. Could you spare a few minutes?3. What would you like to ask?4. How often did you play?5. Why did you like playing games online?6. It was quite popular among young people.7. What made you stop playing those games?8. I often stayed up so late playing games that I couldn’t even concentrate on my studies.9. It’s really wise to quit before it’s too late.10. With smart phones, the Internet becomes mobile.11. At 7:50 am, the phone is ringing for morning hobby classes.12. The teacher is talking about poems.13. While you are putting on your shoes, your mobile phone searches for the nearest shared bicycle.14. We are now building more and more smart cities.15. Life is becoming more and more convenient in China.翻译：1、我正在做一个关于网络游戏的调研。

Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (6)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (24)021 Small talk (25)022 Delivering Bad News (26)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (28)No. 26 making concession (29)27 Discussing the Bottom Line讨论底线 (30)28/Accepting and Confirming (31)29/ Hard bargainers VS. Soft bargainers (32)30 CEO (32)31 Stockholders股东 (33)32 Board of Directors董事会 (34)33 Managerial Staff管理人员 (35)34 Laborial Staff普通员工 (36)Meetings and Interviews会议和面谈 (37)35 Executing Meetings开会 (37)36 Performance Reviews业绩评估 (38)37 Agendas会议议程 (39)38 Making Requests提出要求 (40)Presentations业务陈述 (41)39 Preparations and Developing Your Topic (41)40 Introductions and Beginnings介绍和开头 (42)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (43)42 Conclusions结论 (43)43 Q&A (Question and Answer Period)提问阶段 (44)Data数据处理 (45)44 Trends趋势 (45)45 Systems制度 (46)46 Scheduling日程安排 (47)47 SWOT analysis态势分析 (48)48 Statistical Reports数据统计报告 (49)Technology技术 (49)49 Email电子邮件 (50)50 Computer Technology计算机技术 (51)51 Running an Intemet Business网上做生意 (51)52Electronic Gadgets数码产品 (52)53 Web based Marketing网上营销 (52)Financial Topics财务话题 (53)54 Costing成本 (53)55 Budgets预算 (54)56 Auditing审计 (55)57 The Economy经济 (56)58 Fundraising集资 (57)Legal Topics法律话题 (58)59 Confidentiality机密 (58)60 Lawyers律师 (58)61 Contracts合同 (59)62 Copyright版权 (61)66----Target Audience目标消费者 (65)74 FoUowing up on Leads线索追踪 (72)76---- Sourcing得到供货 (74)91 Women in the Worforce (87)92-----Discrimination 歧视 (88)93----Welfare福利 (89)94---Labor Unions工会 (90)96---Management Training管理人员培训 (91)97------Seminars/Workshops 研讨会 (92)98-------Company retreats (93)100/MBA (94)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our fi ling deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M:Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you t heir office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM: Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forwa rd to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’t seen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict externalcommunications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B: But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B:Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say,I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expeditethe order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees'output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit.。

必修其次册 Unit 3 The Internet阅读词汇会认1．identity n. 身份；特性2．database n. 数据库；资料库3．software n. 软件4．network n. (互联)网络；网状系统；人际网vt. 将……连接成网络；联播vi. 建立工作关系5．province n. 省6．resident n. 居民；(美国的)住院医生adj. (在某地)居住的7．battery n. 电池8．button n. 按钮；纽扣9．file n. 文件；文件夹；档案10．guideline n. 准则；指导原则重点词汇会写1． chat vi.闲聊；闲聊2． stream vt.流播(不用下载干脆在互联网上播放音视频)；流出vi.流淌n．小河；溪流3． stuck adj.卡住；陷(入)；困(于)4． surf vt.& vi.阅读；冲浪5． charity n．慈善；慈善机构(或组织)6． tough adj.艰难的；严厉的7． press vt.按，压；敦促8． click vt.& vi.点击9． target n．目标；对象；靶子vt.把……作为攻击目标10． tip n．忠告；诀窍；好用的提示11． case n．盒；箱；状况；案件12． engine n．引擎；发动机；火车头13． cash n．现金；金钱14． update vt.更新；向……供应最新信息n．更新；最新消息15． conference n.会议；研讨会；正式会谈16． function n．功能；作用；机能vi.起作用；正常工作；运转17． confirm vt.确认；使确信18． discount n．折扣vt.打折19． particular adj.特定的；特别的；讲究的20． upset adj.心烦的；苦恼的；沮丧的vt.(upset, upset)使苦恼；使生气；搅乱21． author n.作者；作家拓展词汇会变1． blog n．博客vi.写博客→ blogger n．博客作者；博主2．convenient adj.便利的；近便的→convenience n．便利；便利→inconvenience n．不便3． benefit n．好处vt.使受益vi.得益于→beneficial adj.有利的；有益的；受益的4． distance n．距离→distant adj.遥远的；远处的；疏远的→distantly adv.远离地；疏远地5． inspire vt.鼓舞；激励；启发思索→inspiring adj.鼓舞人心的；使人激扬的→ inspired adj.受启发的；受鼓舞的→ inspiration n．灵感；启发6． access n．通道；(运用、查阅、接近或面见的)机会vt.进入；运用；获得→accessible adj.可接近的；可进入的；可运用的；易懂的；随和的7． account n．账户；描述→ accountant n．会计员；会计师8． privacy n．隐私；私密→private adj.私人的；隐私的→privately adv.私下地9． theft n．偷(窃)；盗窃罪→ thief n．小偷10． rude adj.粗鲁的；无礼的→ rudely adv.粗鲁地→ rudeness n．粗鲁，粗暴11． false adj.假的；错误的→ fault n．错误；瑕疵12． embarrassing adj.让人尴尬(尴尬；羞怯)的→ embarrassed adj.感到尴尬(尴尬)的→ embarrassment n．尴尬13． familiar adj.熟悉的；熟知的→unfamiliar adj.不熟悉的→familiarity n．熟悉；通晓14． define vt.给……下定义；界定；说明→ definition n．定义运用巩固提能1．(剑桥高阶) One woman was carried from the scene of the accident with blood streaming (流)from her head.2．(剑桥高阶)I'll need regular updates (最新消息) on your progress.3．(剑桥高阶)I've accepted the job over the phone, but I haven't confirmed (确认) in writing yet.4．(朗文当代)Employees can buy books at a discount (折扣)．5．(柯林斯词典)Some banks make it difficult to open an account (账户)．6．(剑桥高阶)Any major airport or station is potentially a terrorist target (目标)．7．(2024·全国甲卷)A discount (折扣) fare made Ginni decide on the trip to Antarctica.8．(2024·新高考Ⅰ卷) Residents (居民) really welcome the idea of the project and the creative sessions.9．(2024·新高考Ⅰ卷)Analyses of a language database (数据库) also confirmed (确认) that there was a global change in the sound of world languages after the Neolithic age.10．I bought a pair of sneakers at a 30% discount (折扣)，which was cheaper than expected.11．He pressed (按，压) his nose against the window and narrowed his eyes and glanced down at the pavement.(动作描写)12．Welcome to be an exchange student at our school next year.As to how to learn Chinese, here come my tips (建议)．13．He was back in the office, updating (更新) the work schedule on the computer.14．(2024·全国乙卷，书面表达)Because of their lack of self-discipline, they're more easily addicted to chatting (chat)online or playing games.15．(2024·全国乙卷)However, some high sugar brands, like Classic Coca Cola, have accepted the sugar tax and are refusing to change for fear of upsetting (upset) consumers.16．I'm sorry for the inconvenience caused by my mistakes.Is it convenient for you to come on Thursday？If not, you can come at your convenience .(convenient)17．The club is beneficial to those who want to learn Chinese.Join it, and you will benefit a lot from it.(benefit)18．My parents live in a distant city but the Internet removes the distance in a way.(distant)19．Hearing his inspiring speech, I was greatly inspired .The inspiration I got from it was that I should start my own business.(inspire) 20．The website is not accessible to all people；only those who know the password have access to it.(access)21．Parents should respect their children's privacy instead of reading theirprivate letters privately .(privacy)22．The girl felt embarrassed when seeing the embarrassing pictures.She turned away with embarrassment .(embarrass)23．He talked with me rudely and I would never forgive his rudeness .(rude) 24．Whether you are familiar or unfamiliar with it, you will gain familiarity after attending the lecture.(familiar)25．He is a well-known blogger ，whose blogs have got a lot of hits.(blog)。

Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (9)2\Telephone Calls电话 (11)3. Making Telephone Appointments电话预约 (13)4 Memos备忘录 (14)5/Business Correspondence (17)6 Placing an Order下订单 (19)7 Co-Workers (21)8 Bosses (23)9 Brainstorming (24)10 Commuting (26)011 The working lunch (28)12 International Business Travel (30)13 Dressing for Business (31)14 Hotel Situations旅馆情景 (33)015 Negotiating the Subway (35)Client Reception接待客户 (37)16/Receiving clients (37)017 Entertaining Clients (39)18 Accommodating Foreign Clients接待国外客户 (41)019 Factory Tours (43)020 Personal Introductions (45)021 Small talk (46)022 Delivering Bad News (47)023 Polite Questions (49)024 Farewells (51)25 Clarifying the stakes (53)No. 26 making concession (55)27 Discussing the Bottom Line讨论底线 (57)28/Accepting and Confirming (58)29/ Hard bargainers VS. Soft bargainers (60)30 CEO (62)31 Stockholders股东 (63)32 Board of Directors董事会 (65)33 Managerial Staff管理人员 (67)34 Laborial Staff普通员工 (68)Meetings and Interviews会议和面谈 (70)35 Executing Meetings开会 (70)36 Performance Reviews业绩评估 (72)37 Agendas会议议程 (74)38 Making Requests提出要求 (77)Presentations业务陈述 (79)39 Preparations and Developing Your Topic (79)40 Introductions and Beginnings介绍和开头 (81)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (82)42 Conclusions结论 (84)43 Q&A (Question and Answer Period)提问阶段 (85)Data数据处理 (87)44 Trends趋势 (87)45 Systems制度 (89)46 Scheduling日程安排 (91)47 SWOT analysis态势分析 (93)48 Statistical Reports数据统计报告 (95)Technology技术 (96)49 Email电子邮件 (96)50 Computer Technology计算机技术 (98)51 Running an Intemet Business网上做生意 (100)52Electronic Gadgets数码产品 (102)53 Web based Marketing网上营销 (102)Financial Topics财务话题 (104)54 Costing成本 (104)55 Budgets预算 (105)56 Auditing审计 (107)57 The Economy经济 (109)58 Fundraising集资 (111)Legal Topics法律话题 (113)59 Confidentiality机密 (113)60 Lawyers律师 (115)61 Contracts合同 (116)62 Copyright版权 (120)66----Target Audience目标消费者 (127)74 FoUowing up on Leads线索追踪 (141)76---- Sourcing得到供货 (145)91 Women in the Worforce (171)92-----Discrimination 歧视 (173)93----Welfare福利 (175)94---Labor Unions工会 (177)96---Management Training管理人员培训 (180)97------Seminars/Workshops 研讨会 (181)98-------Company retreats (183)100/MBA (185)1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. It’s t he same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your roller desk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email yo u their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in themeantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM: Hello, Bill Breton speaking. What can I do for you?F: Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M: Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F: I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return? M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock? M: Perfect! I look forward to seeing you at tw o o’clocknext Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F: Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M: Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment.I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F: It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F: That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15F: Wonderful. Thanks very much.4 Memos备忘录A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They haven’t any memo this whole week, I check my inbox every day. And I haven’t seen anything.B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk. A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it. B. That's right, You will never know what your missing out of it if you don't read the memos.A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B: Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B: But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications. A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policymaybe directly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference. A: Like "Regarding our new product line, we would like to announce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . Aslong as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796 A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, MiltonCounty, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B: You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody. A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B: If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work. A: Yeah. But a boss likes that? To deal with himeveryday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot. A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job. B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem? B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə] is already here. The meeting is set to start at 9 am.B: He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack. A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B: Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare. Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit.。

Unit 5 LogisticsStart with E-commerce Journey with E-commerce Forward with E-commerceSTART WITH E-COMMERCELogistics for different goodsJOURNEY WITH E-COMMERCE•Practical Reading Delivery services •Intensive Reading Modern logistics in the era of e-commerce •Comparative Reading Inbound logistics vs. outbound logistics •Extensive ReadingLogistics: the secret ingredient of China’s e -commerceFORWARD WITH E-COMMERCE•Further Practice Compare logistics services•My learning logUNIT 5LogisticsLEARNING OBJECTIVEAfter studying this unit, you’ll be able to:• choose appropriate logistics for different goods• know the delivery services a courier company may provide• know the diverse forms of modern logistics in e-commerce transactions• distinguish inbound logistics from outbound logistics• understand why logistics is so developed in ChinaSTART WITH E-COMMERCEChoose appropriate logistics for the following goods.☐1cold chain logistics ☐2medical logistics ☐3international logistics ☐4alcohol logistics ☐5chemical logistics ☐6large-sized commodity logistics A FEDCBC A FDE BPractical ReadingJOURNEY WITH E-COMMERCEEstablished in2005,our company now manages more than50,000professional delivery men covering over300cities,and we are dedicated to fulfilling our motto of“being your reliable friend”and giving the best possible price to our clients.The following text details the services we provide.1Ordinary deliveryCommodities that can be delivered through ordinary delivery include daily necessities,processed foods, documents and so on.Within three days,we guarantee that you will receive your delivery.This service is provided in any of our express stations.As for the cost,delivering anything less than1kg will cost you10to20yuan.If your delivery weighs more than1kg,extra fees will be charged.Delivery services—From the official website of a courier company2Delivery of large-sized commoditiesThis service will help you deliver large-sized commodities from one city to another at a very reasonable cost.So what constitutes a large-sized commodity? Actually,anything that exceeds a weightof20kg will be classified into this category.For example,office equipment, household appliances,furniture,and even vehicles are included as common large-sized commodities.Please note that the delivery time is slightly longer than thatof our ordinary delivery.译Practical Reading3Cold chain logisticsDo you want to buy vegetables,fruits,seafood as well as fresh meat online?Then you definitely need our cold chain logistics!With specially designed stay-fresh packaging and a special delivery channel,the nutritional value and full flavor of the food will be retained,and you will receive an order which is perfectly fresh. Compared with other delivery types,the maximum weight is20kg in one order.If the commodities you send weigh more than20kg, another order will be required.4Delivery of international commoditiesMore than160countries and regions are covered by this kind of delivery service.Tomeet customer needs for cross-border online shopping,we have maintained stable cooperation with many popular overseas shopping websites.As international delivery usually takes a longer delivery time,clientscan search the status of their commoditieson our international information platform.译—From the official website of a courier companyPractical Reading译—From the official website of a courier company5Extra servicesTo give our clients the best possible experience,we also provide extra services.Firstly,the privacy of our clients is well protected.Any personal information will not be present on the packaging.Secondly,to protect the environment,we call on all our clients to reuse packaging boxes,and coupons will be given out to encourage the reuse of packaging.Thirdly,you can place an order on your mobile phone,choosing the appropriate time for the delivery man to deliver the order.For those who can’t receive their orders on the same day,we promise to keep them for you,free of charge,for three days.Reading comprehension Read the text and complete the dialog. 1E:Hi Laura,this is Emily.Could you do me a favor?As I will move to Shanghai next month,some of my personal goods need to be sent before I leave.I don’t know what type of delivery service I should choose.L:Well,I see.I think we can search for some information on the official website of the courier company.Look,here’s an introduction to their delivery services.What do you want to deliver?E:Some skincare products,furniture and other things.L:It says you can deliver1daily necessities,processed foods and documents through2_____________________.Your skincare products can be delivered in this form.E:That’s great!What about furniture?Can I use ordinary delivery too?L:I don’t think so.It says commodities with the weight3 _________________should be sent through delivery of large-sized commodities.And it says the4____________ is slightly longer than that of ordinary delivery.E:I see!I also have frozen foods to be sent,but I worry about the preservation of them during the delivery.?L:Well,the company provides5_____________.With specially designed stay-fresh packaging and a special delivery channel,the nutritional value and full flavor of the food will be retained.E:That’s very considerate.Recently I wanted to buy a new rice cooker from an overseas shopping website.Can I choose this courier company?L:Maybe.They say that they maintain6________________ with many popular foreign shopping websites.You can go to check out whether they cooperate with the website you shop on.E:How convenient it is!What else should I know about the delivery service?L:Here,check“Extra services”.They call on clients to7 ___________________.In this way,you may get a coupon. E:OK,I get it.That’s all my questions.Thank you very much for your help,Laura!L:You’re welcome!(Emily wants to deliver some commodities to another city. She asks her friend Laura for help.)ordinary deliveryof over 20kgdelivery time cold chain logisticsstable cooperationreuse packing boxesTask 2 Group discussion Read the following questions and share your answers with your group members.21 How often do you use online shopping websites?2 What kind of commodities do you usually purchase online?1What do you care about most when choosing a delivery service?____________________________________________________________________2Which courier company do you use most often in your daily life? Why?____________________________________________________________________3 Will the level of delivery service affect your choice of online shopping platforms?____________________________________________________________________Practical ReadingWords & Phrases课Practical ReadingWordsmaximum adj. 最大值的，最大限度的motto n. 格言，座右铭necessity n.必需品reuse v. & n. 再使用，重复使用Phrasescold chain logistics 冷链物流courier company 速递公司delivery man 送货员processed food 加工食品Practical Reading课配送服务——快递公司用户手册作为中国最大的快递服务公司之一，我司以向客户提供最好、最便捷的快递服务为荣。

八年级英语高频词一、人教版八年级英语上册高频词。

1. 名词类。

- Unit 1.- activity：活动。

例如：There are many activities in our school.（我们学校有很多活动。

）- difference：不同；差异。

常构成短语“make a difference”（有影响；起作用），如：Everyone can make a difference to the environment.（每个人都能对环境产生影响。

）- Unit 2.- housework：家务劳动。

如：I often help my mother with the housework.（我经常帮妈妈做家务。

）- Internet：互联网。

例如：We can get a lot of information on the Internet.（我们能在互联网上得到很多信息。

）- Unit 3.- competition：比赛；竞赛。

例如：There will be a singing competition next week.（下周将有一场歌唱比赛。

）- talent：天资；天赋。

如：He has a great talent for music.（他有很高的音乐天赋。

）- Unit 4.- theater：剧院；剧场。

例如：We are going to the theater tonight.（我们今晚打算去剧院。

）- seat：座位。

如：Please take your seat.（请就座。

）- Unit 5.- news：新闻；消息。

不可数名词，例如：The news is very exciting.（这个消息很令人兴奋。

）- joke：笑话；玩笑。

如：He told me a funny joke.（他给我讲了一个有趣的笑话。

）- Unit 6.- doctor：医生。

例如：My father is a doctor.（我爸爸是一名医生。

巴中市普通高中2021 级“一诊”考试英语试题答案听力部分1-5 BCBCA6-10 BCCAC11-15 CBABA 16-20 CBCBA阅读理解21—25 ACBAC 26—30 BDDAC 31—35 BABDC七选五36—40 DFAEC完形填空41—45 ADBAC 46—50 CBDAD 51—55 BCACD 56—60 BADBC语法填空61. annually62. were announced63. to win 64. Working 65. a66. which/that67. Considered 68. creation(s) 69. on 70.harder短文改错A few years ago on a vacation trip, I made a video of myself dance wildly in foreign places. I putdancingit on the Internet. Some friends started passing them around and soon millions of people watcheditit. I was offered money to continue my travels. And since then, I had made two more travel videohave videos that include seventy countries on all seven continents. A lot of people wanted to dance along withme, because I started inviting them to join me. People want to feel connect to each other. They so connectedwant to^ heard and seen, and they're curious to hear and see others from places far away. I share bewith that idea. It's exactly which drives me to travel. When I dance with people, I see them smilewhatand laugh, which makes me truly exciting.excited书面表达（略）巴中市普通高中2021 级“一诊”考试英语试题听力材料第一节请听下面5 段对话，选出最佳选项。

M10 Unit 4 Law and orderⅠ.单项填空(5 min.)1. Some criminals use the promotion activities to ______ some businessmen ______ their money.A. cheat; ofB. rob; ofC. steal; ofD. cheat; with2. Cybercrime ______ to any criminal offence ______ to the Internet.A. refers; relatingB. refers; relatedC. referred; relatesD. referring; relates3. Today, I think we have discussed a lot about the problem. I expect ______ to be no argument about this.A. themB. thereC. itD. you4. How long do you think ______ the Microsoft brings out a new product?A. it wil l be beforeB. will it be untilC. will it be whenD. it will be that5. — Is ______， you think, no doubt tha t she will turn up on time?— She promised to come on time last Friday.A. thereB. itC. sheD. that6. ______ the fact that he gained a great many achievements, he remained modest.A. In addition toB. BesidesC. DespiteD. Though7. The organization works to ______friendship between nations.A. promoteB. stimulateC. enhanceD. encourage 8. We must ______ every penny we spend during a business trip.A. account forB. take onC. make upD. turn out9. A new site is said ______ chosen for Beichuan county's administration, devastated by the May 12 earthquake and the o verflow from the Tangjiashan “quake lake”．A. beingB. to beC. to have beenD. having been10. You have learned the poem by heart all right, but it doesn't ______ mean that you have fully understood its meaning.A. necessarilyB. simplyC. essentiallyD. purposefullyⅡ. 阅读理解(8 min.)John was waiting for the girl whose hear t he knew, but whose face he didn't. Thirteen months ago, in a Florida library he took a book off the shelf with the previous owner's name, Miss Hollis Maynell, and took great interest in the notes in the margin. The soft handwriting reflected a thoughtful soul and insightful mind.With time and effort he located her address. He wrote her a letter introducing himself and inviting her to correspond.During the following days the two grew to know each other through the mail. John requested a photograph, but she refused. She felt that if he really cared, it wouldn't matter what she looked like. Later they scheduled their first meeting —7：00 p．m. at Grand Central Station in New York.“You'll recognize me，” she wrote, “by the red rose I'll be wearing on my lapel (翻领)．” So at 7：00 he was in the station looking for the girl with the red rose.A young woman in a green suit was coming toward him. Her figure was long and slim and her eyes were blue. Almost uncontrollably he made one step closer to her, and just at this moment he saw Hollis Maynell — a woman well past 40. The girl was walking quickly away. He felt as though he split in two, so keen was his desire to follow her, and yet so deep was his longing for the woman whose spirit had truly accompanied him and upheld his own.He did not hesitate. He squared his shoulders and said, “I'm John, and you must be Miss Maynell. I am so glad you could meet me; may I take you to dinner？”The woman smiled, “I don't know what this is about, son，” she answered, “but the young lady in the green suit begged me to wear this rose on my coat. And she said if you were to ask me to dinner, I should tell you that she is waiting for you in the restaurant across the street. She said it was some kind of test！”1. We can infer from the passage that ______.A. Miss Maynell was a very funny womanB. John got Miss Maynell's address from the bookC. John had known the secret and prepared in advanceD. John succeeded in winning the heart of Miss Maynell2. According to the passage, Miss Maynell begged that woman to wear the rose to ______.A. see whether he wasn't just fond of appearanceB. make sure that the man was there on timeC. compare with her and gain an advantage over herD. check if he was the man she wrote to3. Which of the following is RIGHT about the book?A. The woman put the book there on purpose.B. Part of the book was written by Miss Maynell.C. Miss Maynell's name greatly aroused John's interest.D. Possibly the book was once Miss Maynell's but now it was owned by the library.4. The woman who wore the rose on her coat ______.A. was a friend of Miss MaynellB. didn't know the girl who gave her the roseC. showed great admiration for the clever girlD. was moved deeply by the true love between the two youngsters5. The writer tries to tell us that ______.A. it is useful to read often in the libraryB. Miss Maynell was brighter than JohnC. only the true love can stand the testD. you must make friends with an honest manⅢ.阅读填空(10 min.)(衡阳市八中2019届高三第二次月考试卷)An altimeter(测高计)is an instrument used in an airplane to tell the pilot how high he is flying. The altimeter used in most airplanes is a kind of barometer(气压计), which, like barometers found in ordinary homes, is a measuring instrument for air pressure. The weight of the atmosphere presses downwards everywhere. At sea level this pressure is more than 14 pounds on every square inch of the surface. The higher you go into the air, the lower the air pressure is. An altimeter measures this air pressure to show the altitude of the airplane, or, how high it is above sea level.But the altimeter does not show how high the plane is above the ground. A plane might be flying at an altitude of 15, 000 feet, but it would be only a thousand feet or so above the ground if the land in that area happened to be 14, 000 feet above sea level.The pilot adjusts his altimeter to the actual sea­level pressure before setting out from the airport and then corrects it in flight according to new information given to him by radio. He flies high enough to be above any mountain he may pass on his course. The barometer altimeter is correct within about 300 feet.Another kind of altimeter, the radio altimeter, makes use of radio reflections. It calculates the height of the flying plane by sending out electrical signals to the surface below and measuring the time required for them to bounce back(反弹). It is correct within 15 feet over water, but is not reliable over land. Big planes usually have both kinds of altimeter.Title: 1. ____________2. ____________An instrument used in an airplane to tell the pilot 3. ____________ of thecraft.4. ____________5. ____________ The radio altimeterHow it worksby 6. ____________ to showthe altitude of theby giving out 7.____________to the surfaceairplane, or the height above sea levelbelow and measuring the time required for them tobounce backHow to 8. ____________adjust it to the actual sea­level pressure before the plane 9. ____________.correct it in flightaccording to newinformation./Requirements within 10. ____________ within 15 feet over water Ⅳ.写作(25 min.)根据下图写一篇英语短文，反映亮亮一年前与现在的变化并提出自己的建议。

Unit 5 Electronic CommerceText A 什么是电子商务今天我们能从阿里巴巴、易趣、雅虎等各种网站购买到从日常用品到工业机械设备等各种产品。

电子商务是指通过电子媒体来进行商务活动。

这意味着使用简单、快捷、低成本的电子通信手段来进行交易，交易的双方不必进行面对面的会晤。

如今的电子商务主要是通过因特网和电子数据交换实现。

电子商务最早是从20世纪60年代开始发展的。

随着计算机的广泛使用、因特网的日益完备和广泛采用、信用卡的使用、安全交易协议的建立以及政府的支持和促进电子商务的发展日益繁荣，人们开始使用电子手段作为一种商务媒介。

一、电子商务的好处1、由于计算机网络能够以一种迅速而廉价的方式促进信息的交换，因特网如今已经延伸到世界的各个角落。

中小型企业能够与全世界的贸易伙伴建立联系。

高速网络使地理上的距离变得无关紧要。

企业在传统的市场之外就可以更加容易地销售货物，探索新的市场并识别商业机会。

2、那些无力建立海外办公室或办事处的中小型企业现在可以向全世界的每个角落展示自己。

3、企业为了增强它们自身的竞争能力，可以通过因特网收集有关产品、买主和竞争者的信息。

4、通过因特网与顾客建立紧密的联系，以及通过昼夜24小时提供最新的产品和服务信息。

企业就能够发挥它们的竞争优势。

此外，数据可以随时更新，这样就不会存在过时信息的问题了。

5、因特网能够在网络空间为公司提供许多市场和无尽的产品推销机会。

此外，还能增进与买主的联系。

6、使用多媒体功能，可以有效地通过因特网使人们接受一个团体的图标以及产品和服务的商标。

7、详尽的客户信息，例如消费方式、个人偏好和购买力等等，能够帮助企业更加有效地制定市场战略。

二、电子商务的类型1、公司内部的电子网络：通过内部网，人们可以在内部交换和处理商务信息。

2、企业与企业间的（B2B）电子商务：在所有其它类型的电子商务中，这种通过因特网或电子数据交换来进行电子交易的途径理应得到人们最多的关注。

完整版商务英语情景对话100主题目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 OA (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology 技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising 集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices 分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 Rum6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, w e don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I can't speak to him directly?M: Ask his secretary to fax them. It’s the same thing. Have th em faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your roller desk? M: No, but you can also call their office and ask the secretary to give youtheir fax number. I’ll email you their office number l ater today. F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAP M: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words. F: What about that one?商务英语情景对话100 主题M: This one? This one is so light and I can barely read it. that be? F: You know, I think the fax machine is out of toner. toner cartridge. That should solve the problem. And look, I can change the How can B: Thank you very much. Dialogue2 A: Hello, Pasadena Inn, this is Sandy,how may I direct your call? B: I'd like to speak to someone about reservations. A: I can help you with that. What date would you like to make a reservation for? B: We'll be arriving May 12th, but I would like to make reservations for penthouse. Don't worry, I'll have A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you? B: When do you expect him back in? This is Tracy A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at ***-*****. A: Could you please spell your last name for me? B: Sure.It's D-A-R-C-Y. A: Okay. Mr. Darcy, and your phone number is 660-843-3233? B: That's 3235. A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments 电话预约Dialogue one M: F: Hello, Bill Breton speaking. What can I do for you?It looks like the fax machine ate half ofmy important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too.someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine. 2\Telephone Calls 电话Dialogue 1 A: Hello, thank you for calling Bradford and Sons. speaking, How may I help you? B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available. B: No problem. A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799. A: I'm sorry. I didn't quite catch that, could you please repeat the number? B: No problem, my office number is 635-8799. Tell her to ask for extension 31. A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-RT-O-N, is that correct? B: Yes, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sonsreturning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? M: Yes Ms Jenkins, thank you for returning my call.I’m glad to finallyget hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there anypossibility we can move the meeting to Monday? F: I am sorry. I’m afraid I am completely booked on Monday. Would itbe Possible to postpone until you return? M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. 第 3 页共51 页What about Thursday afternoon?商务英语情景对话100 主题Would that work for you? F: That should be fine. Shall we say about two o’clock? M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on A: You know how things get pilot about my desk when I'm busy. Iknow sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. whole office? B: It should have got around to everybody, they also post a copy of the Are you sure were send tomy cell phone. F: Thanks Burdon, I’ll see you on Thursday. Dialogue two F: Hello M: Hello, is Doras available? F: This is Doras, who is calling please? M: Hi, Doras, this i s Mike calling from parker’s dentistry. I’m callingmemo in the break room. bulletin board? A:Don't you ever look at messages post on theI'm usually too busy to take a bunch of coffee break by the water I'm sure the memo never get to my inbox, I'll have tocooler, Anyway,talk our secretary about it. B. That's right, You will never know what your missing out of it if youto confirm your appointment for tomorrow morning at 9am with Doctor Parker. F: Oh, I almost forgot. Thank you for calling to remind me. Actually,don't read the memos. Dialogue 2 A: B: A: Ms. Dorsen, I need to take a dictation for me, Yes, sir. They should go out intra office memorandum to all employee by thisI do need to change the time of my appointment. I have a scheduling conflict, And I can’t make it that early. M: If I put you in that later slot, would that work out? F: It would have to be after lunch. about 2 o’clock? M: Sorry, Mam. The only opening we have after lunch is 1: 15, but Would that be a better time? 1: 15. Do you have anything availableafternoon, are you ready? B: A: Yes, sir, Go ahead. all office communication the use ofAttention all staff: effective immediately,are restricted to email correspondence as official memos,I might be able to work you in at 4: 00.instance message program by employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate alsoF: That’s all right. I think I should be able to make i t at Can you put me down for that time slot?M: No problem, I have your appointment changed fromtomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much.restrict external communications? A: It should apply to all communications. Not only in this office between employees, B:but also any outside communications.4 Memos 备忘录Dialogue 1 A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway? B: Didn't you hear about that, our meeting was postponed until Friday. A: it. B: A: Did you get the memo? What memo? They haven’t any memo this whole week, I check And I haven’t seen anything. It should have made to your Why the meeting was postponed? No one told me anything aboutBut sir, many employees use instance messaging to communicate withclients. A: This were just have to change the communication methods, I don'twant any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. B: A: Where were we?This apply to internal and external communications. Yes, any employee who persist using instance messaging, and placed on prohibition, will firstreceive a warning,and the second sense,the employment will be termination. Any question regarding this new policy maybe directly to the department of his. B: A: Is that all? Yes, please give this memo type out and distribute to all employees my inbox every day. B:The memo went out 3 days ago.inbox, but maybe lost in all collectors on your desk.第4 页共51 页商务英语情景对话100 主题before 4: 00 PM 5/Business Correspondence Dialogue one. A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, they sent it to me? A: I guess it must have contact information, in care of your department head, so they sent it addressed why didn't A: Like “Regarding our new product line, we woul d like to announce a special price discount“ B: A: Right, do you need them to respond? Yes, the letter would have a survey inside, and they should complete it and return to our office. B:How should I write that?You can tell them" Please finding the enclosed customer service else also, you can say: "Attach a customer survey". If yousurvey,need resource it right away,you can tell them the urgent by saying "anyhow, they wrote to confirm inPlease return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. " B: A: Great! and what do you think I should close it with? Since you don't know them that well personally, probably the bestreading what you discussed about Milton contract. B: Can I see it first in seconds? A: Sure, here it is. bother to your telephone call last Friday, I'm ourB: Dear Mr. Clock,way is would be your ? or your sincerely,you can also say Best Regards.reading to confirm our meeting on July 21st, as we discussed, meeting is to review the contract details. A: Did they ask you to sent the files beforehand? B: Let's see,But I don't think it would be property because you don'thave the name. And obviously, B: should have them.OK, Thanks a lot for your help!We'll be grateful for the complete to send related It looks like. . . Hey!6 Placing an Order 下订单Dialogue 1 A: Our toner cartridges are already out of ink. . . Could you make anmaterials to our office prior to our meeting.Was there anything else was send along with this letter? A: B: I don't think so, The letter writes: why do you ask? please find the enclosed copy of our agendaorder for a new set? B: We will need new cartridges for all of the office printers? That will be The office supply storefor your review, A:I don't see anything else in the envelope. You should give thema large order, probably about two or three cases.Maybe they forgot to attach it to the letter.we usually go through might not have that many in stock. A: You can double check with the housekeeping department, but I am another call. Dialogue 2. A: Can you help me for a minute? B: Sure, what I can do for you? But I just don't know I know Ipretty sure all of the machines will need new cartridges. we made our order to the supplier,Last time whenthe quantity was also especially high. As long as we giveThey are used to receiving such bulk orders from us . them aheads up a couple days in advance, B:A: I'm try to write a letter to one of our clients, exactly what to say, they can usually fill the order.I don't even know how to get started, Mrs.OK, I will make a few calls and run our order by housekeeping first Is there anything else we need to order while I am at it? Try to see if they can deliver it before We should really try to do better about should write dear Mr.or Ms. , but the problem is I don'tto make sure. A:know the name of contact person. B: You can just put Dear Sir or Madam, officialese not personal, can write to whom may concerned. A: OK, So I first thanks them for their business, I can say youI think the only thing is toner.the end of business day tomorrow.waiting until the last minute to fill orders that are usually made on a monthly basis. time. B: OK, will do. Anyhow, see what you can do to expedite the order thissomething like "we are very grateful for your continue support", How is that? B: Good! But also, write off the bed you want to tell them the reason give them more reference.Dialogue 2 A: May I help you?of your writing,第5 页共51 页商务英语情景对话100 主题B: Yes, I would like to place an order for toner cartridges. We honest, and he never steals the credit on projects. The only thing he'shave a standing agreement with your company, same amount as last time. A:so we will need thelacking in is experience. A: Maybe that's why he's so nice!Let me key in your information into my computer.I will pull upDialogue 2 A: B: Do you get along with your co-workers? I get along pretty well with most of them. It seems there are always I don't knowour records for you . the order listed under ?B: A:Do you have an order number? What name isIt should be under Leslie Smith. Yes, Mr. Smith.The number is *****a few rotten apples in the bunch,though. Like Margaret. She's a terrible gossip.I have an order for three cases of cartridges,why management hasn't fired her yet. A:it that what you would like to refill? B: A: B: Yes. Is there the correct billing address? No, pls post the bill to 124 Hildrod Lane, Milton County,Do you think management should fire someone just because they gossip? B: It's not only that she gossip, but she also tries to start problemsamong other employees by spreading rumors and telling lies about her coworkers. She's not trustworthy, and in my opinion, I think she's nuts.*****. A: I will send you an invoice in the next few days. Your order A: B:So how do you develop good relationships in the office? I think one of the important things is just to be considerate of your co-should be delivered before the end of the day on Monday. B: Thank you.workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, along with most of the people you work with. A: I think you're right. But it does seem that there are always a few coyou should be able to get7 Co-Workers Dialogue 1 A: met. with. B: You shouldn't be so negative. You'll always have some coBut if you are I'm really fed up with Harry! He's the biggest airhead I've ever He always makes careless mistakes, and he's a pain to workworkers that are harder to work with than others. 8 Bosses Dialogue 1 A: B: him. How are things at the office lately? Just awful. Two weeks ago, we got a new boss, and I can't stand Since he came, workers that are harder to work with than others. negative and start name-calling in the office, working environment for everybody. A:it will make a badHe is really unreasonable about our workload.You only say that because you don't have to work with him.TheI've been so busy that I haven't had time to breathe! A: B: That bad, huh? What about his personality? It's a nice guy at least? I should be so lucky. He not only give us too much work, but he is people in your department seem to capable and nice to be around. Take Mary for example. anyone as cheery as she is. B: Everybody has their strengths and weaknesses. Even Larry. He She's smart and enthusiastic. I've neveralso just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible workingenvironment! Have you tried to talk anyonemight be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, Also, spends our projectabout it? Maybe the boss of your boss? B: I was going to, but my boss guessed what I was thinking. He gavemoney like there's no tomorrow. little later at the office. A:she's never willing to stay aShe always leave at 5: 00 pm sharp.me so much work to do this afternoon that Ididn't get around to meeting with the supervisor of our department. A: B: It must be terrible. Why don't you just quit? I would quit in a heartbeat. But theIsn't there anyone in the office that is a perfect co-worker? What Even though he's fresh out theabout Bob? Everybody loves Bob.college and still a bit green, he is a great co-worker. B: You are right. He's a hard worker, easy to get along with,If it wasn't for the money,problem is,I can't support myself if I don't work.第6 页共51 页商务英语情景对话100 主题A: Yeah. But a boss likes that? To deal with him everyday, you getting all their work done during the work day. We need to do someshould get a raise! Dialogue 2 A: B: Do you get along with your boss? Actually I do. She is really understanding and reasonable most brainstorming to come up with a time-management solution for our office. B: time. A: Well, what do you suggest? It's not that we areall wasting a lot of we're understaffed. People just have too much to do.Fact is,So you think we should hire some new people? That is one possibleof the time. A: B:There was only one time I didn't really agree with her.solution. What else could be the problem? B: Maybe we do have some problems with time-management. If peopleWhen was that? Once she fired one of my co-workers for drinking on the job. I because it is so hard to find a job these days, and were always on time to work, before lunch. A: That's true. Also, they might get more done in the morningfelt bad for him,he has a family to support. A: Well, he shouldn’t have been drinking on duty. It's your boss'maybe we could shorten the lunch break fromone hour to forty five minutes. That would add a little time to everyone's day. B: Fifteen minutes would be good, but I wonder if it would make a big I still think it's a problem with too much responsibility to make sure employees are safe, jobs. B: You are right.and also doing theirShe was being a good boss when she fired him, that's all.impact on the employees' output. workload. A:But I just felt sorry for him, A:Did this incident with your co-worker affect your relationshipWe ended up right where we started.Maybe it is time to look for That would lightenwith your boss? B: A: Not really. All of us at the office respect our boss a lot. Itsome temp workers to help with a few projects. everyone's load.10 Commuting Dialogue 1 they can A:You are lucky you can get along so well with your boss.makes a big difference in how much you enjoy your job. B: No kidding. If you don't like your boss or co-workers,Where's Bill? The ambassador [ m'bs d ] is already here.Themake your life miserable. 9 Brainstorming Dialogue 1 A: B: Have you thought up any good ideas for our business proposal? I haven't come up with anything good yet. Somehow my brainmeeting is set to start at 9 am. B: He's late again. Traffic is probably holding him up. You know, Wehe commutes from thesuburbs. It's not easy commuting every day. should cut him some slack. A: Even though the traffic is bumper-to-bumper out there, He takes the train,I don't thinkisn't functioning today. A: Maybe you should take a break, you've been sitting at your No wonderit's heavy traffic that makes Bill late. B: Oh, that's right.remember? That meansWell, the train shouldn't be late. Bill must have overslept.computer for three hours trying to put something together. your mind isn't very sharp now. B:there is only one explanation. . . . A: Well, to be fare,since he's coming all the way from Lancaster,I came up with a few different thoughts on the proposal,but nowhe's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up. B: That's right, because he's got to get to the train station from his then take the blue line into the city, then switch trains to the red I've completely run out of ideas. A: Maybe we can shelve the proposal for a while while youbrainstorm. B: A: We could do that, You're right, but I hate to put everything on hold.house,line. In all, the trip's got to take more than 2 hours. A: B: Why doesn't he just drive to work? It's too difficult to park your car in the city. Also, the trafficit's no good to have things up in the air for too long.Dialogue 2 A: We've got to come up with a way to solve this problem! No one iscoming in from the suburbs is a nightmare.第7 页共51 页商务英语情景对话100 主题Dialogue 2 A: I can't wait until my car is repaired. The commuting with public A: I insist. I really appreciate you taking time to work with me in.What is your favorite fast food? I'll cater to your taste. B: Actually I do like Chinese. . . . Let's make it a date for Chop Suey Does that sound good?transportation is killing me. B: A: It can't be that bad. But it is! Take this morning for example. The subway was soand the Martin account at about 12: 30. A: Great. I'll bring the food.packed this morning; I got totally squished by about a hundredbusy commuters on the way to work. B: At least the subway is better than the bus. It's faster for one thing.Dialogue 2 A: For our lunch meeting with the investors, do we have to make areservation at the restaurant or do we just show up? B: Usually for lunch, we don't have to reserve a table, But to be on the safe side, they shouldAnd usually less crowded.But the drawback is that the subway is if you take itmore expensive than the bus. It adds up over time, every day. A: That's true. The bus is even worse.allow walk-ins. twelve.I'll order a table for half-pastWill that suit your schedule? Can you makeJust thinking about taking how do you get to workA:I've arranged to meet them at the restaurant at twelve.the bus every day makes me tired! Hey, every day? B: I ride my bike.the reservation a little earlier? If we start earlier, for a longer lunch.it will give us more timeI don't live too far away,so it's prettyB: A:Are you planning on treating the investors to a full-course meal? Yes, we'll start with appetizers, follow with a soup and salad convenient. the office. A: B:it's only about a ten minute bike ride from my house tocourse, then main dishes of prime rib or cordon bleu chicken, and finish too. . . a good way to keep fit. up with a delicious rich dessert of some sort. B: A: That'll be pretty heavy for a mid-day meal, don't you think? we should beI'll bet it's good exercise,Yes, not only a good way to keep in shape, but a good way to While you're stressed out by your commute,relieve stress as well.As along as we stay away from anything alcoholic,I'm releasing all the stress of the day with mine. 011 The working lunch Dialogue 1 A: Excuse me, Don? I hate to bother you, but I need your help onokay. B: With your prime rib and chicken choices, you'd better hope nobody'svegetarian. A: We can make some special arrangement if we need to. After all,something. B: Oh,Do you have time to brief me on the Martin account today? that's right. You are supposed to deliver a brief on thatit's the company who is footing the bill. 12 International Business Travel Dialogue 1 A: I hear you're being sent to Madrid for the annual conference. Is thataccount tomorrow. you about that.I know there are some things I need to share with gosh, I don't know. . . . Things are reallyBut,busy for me today,the only time I can manage to squeeze out mightright? B: Yes, it would be my first trip overseas. Actually, it's going。

办公费英文科目Office expenses are a necessary and often overlooked aspect of running a successful business. These expenses can include a wide range of items, from the basic necessities like office supplies and equipment to more specialized costs like software subscriptions and professional development. Properly managing and budgeting for these expenses is crucial for maintaining a healthy financial position and ensuring the smooth operation of any organization.One of the most fundamental office expenses is the cost of office supplies. This can include items like pens, pencils, paper, folders, binders, and other stationery. While these may seem like relatively minor expenses, they can quickly add up, especially in a larger office environment. Careful inventory management and strategic purchasing can help to minimize these costs. This might involve buying in bulk, taking advantage of sales and promotions, or even exploring alternative, more cost-effective options.Another significant office expense is the cost of office equipment. This can include computers, printers, scanners, copiers, and otheressential hardware. These items can be quite expensive, and the ongoing maintenance and repair costs can also be significant. Careful research and planning is essential when making these purchases, as the long-term cost of ownership can have a major impact on the overall budget.In addition to physical office supplies and equipment, there are also a number of digital expenses that must be accounted for. This can include the cost of software subscriptions, cloud storage and computing services, and various online tools and platforms. These expenses can be particularly challenging to manage, as they often involve recurring monthly or annual fees, and the landscape of available options is constantly evolving.One strategy for managing these digital expenses is to carefully evaluate the needs of the organization and select only the most essential and cost-effective solutions. This might involve consolidating multiple services into a single, more comprehensive platform, or exploring free or open-source alternatives to expensive proprietary software. Regular review and optimization of these digital expenses can help to ensure that the organization is getting the best value for its money.Another important office expense is the cost of professional development and training. This can include the cost of attendingconferences, workshops, and other educational events, as well as the cost of hiring external consultants or trainers. While these expenses may seem like a luxury, they can actually be a wise investment in the long-term success of the organization. By investing in the ongoing development and training of employees, organizations can ensure that they have the knowledge and skills necessary to adapt to changing market conditions and stay ahead of the competition.Finally, there are a number of miscellaneous office expenses that must be accounted for, such as the cost of utilities (e.g., electricity, water, and internet), the cost of office maintenance and cleaning, and the cost of insurance and other legal and regulatory requirements. While these expenses may not be as glamorous as some of the others, they are nonetheless essential for the smooth and efficient operation of the organization.Overall, effectively managing office expenses is a critical aspect of running a successful business. By carefully tracking and budgeting for these expenses, organizations can ensure that they are allocating their resources in the most efficient and effective way possible. This can involve a range of strategies, from strategic purchasing and inventory management to the careful evaluation and optimization of digital expenses and the investment in professional development and training.Ultimately, the key to effectively managing office expenses is to adopt a holistic and proactive approach. This means constantly monitoring and evaluating the organization's expenses, identifying areas for improvement, and making strategic investments that will pay dividends in the long run. By doing so, organizations can ensure that they are well-positioned to weather any financial challenges and continue to thrive in an increasingly competitive business environment.。