LIFEGUARD--Fitness Pavilion
工作地点：Place of Work: 嘉年华会所Rio Carnival Club
工作范围及总体职责：
Scope and General Purpose of Job: 根据相关政策协助泳池区域顺畅有效的运营。
To assist in the smooth and efficient operation of the beach/pool area as per the standards laid down.
上级主管：Responsible to: 主管--健身中心Supervisor--Fitness Pavilion
下属职员：
Responsible for:
-
主要职责
Main Duties
营运
Operational
▪为健身中心的的销售做出贡献。
To contribute to the Fitness Pavilionsales
▪根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
▪确保根据会所的标准提供礼貌、专业、有效及灵活的服务。
To provide a courteous, professional, efficient and flexible service at all times, following Club Standards of Performance.
▪负责指定工作区域的所有职责和任务。
关注、回顾重点任务清单，并根据行业趋势、客人期望和运营理念等对其进行修改、
To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
▪以灵活的态度和熟练的技巧协助健身及水疗中心其他区域和其它的酒店部门。
To be entirely flexible and adept to rotate within the different sub departments of the Fitness Pavilion & Spa or any other Department of the Club as assigned.
▪熟悉酒店的设施及各项服务。
To be fully conversant with all services and facilities offered by the Club.
LIFEGUARD--Fitness Pavilion 营运（续）
Operational (continued)
▪负责建立并负责指定区域的营业和关门程序。
To perform opening and closing procedures established for the Place of Work as assigned.
▪确保工作区域和其他区域保持干净且整洁有序。
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
▪保持周围环境的清洁。
Must keep all areas clean at all time.
▪保持泳池设备和周围区域设施的良好状态。
Must upkeep all pool equipment in and around the deck.
▪确保以恰当的方式使用泳池设备。
Makes optimum use of the pool equipment.
▪完成其它与职责相关的任务。
Performs any job related duties and functions as directed.
宾客服务
Customer Service
▪礼貌并有效地处理客人和员工的投诉或询问，并将无法立即处理的客人投诉或困难时，需汇报至主管并持续跟进确保解决。
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
▪明晰他/她的首要任务是为客人提供服务，并以客人的需求和安全为第一要务。
Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
▪确保告知会所客人正确的消息和活动信息。
Must impart correct information & advise the guest on the various services/activities in the Club.
▪确保所有区域时时整洁。
Must keep all areas clean at all time.
LIFEGUARD--Fitness Pavilion
宾客服务（续）
Customer Service (continued)
▪必须完全了解急救和救生的技术。
Must be completely conversant with first aid & life saving techniques.
▪时刻关注客人发出的求救信号。
Must be attentive and alert for any signs from the guest.
其他
Other Duty
▪鼓励在其职责范围内积极建立健身中心内的生命保障体系。
The incumbent is encouraged to actively network within the fitness and life saving community.
▪了解酒店的员工手册内容，严格执行会所的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序。
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Club’s policy on Fire, Hygiene, Health and Safety.
▪着得体工服及名牌准时到岗。
To report for duty punctually wearing the correct uniform and name tag at all times.
▪确保保持高标准的个人形象和仪容仪表
To maintain a high standard of personal appearance and hygiene at all times.
▪与其他部门同事保持和谐的工作关系。
To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
▪参加部门内部的员工会议和会所组织的相关培训和其它的活动。
To attend and contribute to all staff meetings Departmental and Club straining scheduled and other related activities.
LIFEGUARD--Fitness Pavilion
其他（续）
Other Duty (continued)
▪完成其它合理分配的任务和副理指定的第二职责。
To undertake any reasonable tasks and secondary duties as assigned by the Supervisor。
▪服从会所对其工作职责的改变和调整。
To respond to any changes in the work place function as dictated by the Club.
接受人：日期：
Acknowledgement of Receipt: ________________ Date: _______________
员工姓名：
Name of Employee:
日期：
Date Received:
签名：
Signed:。
