《商务英语写作教程》期末考试复习资料

机密★启用前大连理工大学网络教育学院大工19秋《商务英语写作》课程考试期末考试复习题☆注意事项：本复习题满分共：400分一、单项选择题（本大题共30小题，每小题2分，共60分）1. Please send us your ___________catalogue together with samples you can let us have.A. illustrateB. illustratedC. illustratingD. illustration2. We shall appreciate it if you will see to it that amendment is cabled _________ delay.A. inB. out ofC. withinD. without3. We are unable to _______ with your request in your letter of Jan. 31, 2002.A. composeB. confirmC. conformD. comply4. We _____ you of our readiness to serve you in this end all future business.A. ensureB. assureC. make sureD. see to5. It is only in view of our long friendly business relations that we ____ you this accommodation.A. extendB. extantC. increaseD. promote6. A recent market survey reveals that such articles are no longer __________.A. in demandB. demandedC. on demandD. for demand7. The stipulations in the relevant L/C should strictly __________ the terms set forth in our Sales Confirmation.A. in conformity withB. in accordance withC. conform toD. conform with8. You would be ____ a risk to let your child go to school by himself.A. omittingB. attachingC. affordingD. running9. We are sorry to learn in your letter that 200 pairs of leather shoes ______ under the above order are damagedwhen they reach you.A. offerB. demandC. supplyD. requirement10. Through our joint efforts, we have successfully concluded a _______ with your company.A. businessB. orderC. tradeD. deal11. By joint efforts we can _____ both friendship and business.A. increaseB. promoteC. expandD. extend12. Fifty cases of Green Tea you sent us were found to be badly damaged. This was apparently attributable to_____ packing.A. inferiorB. superiorC. faultyD. mistake13. We trust you will do your best to have this matter ______right away.A. settleB. to settleC. settlingD. settled14. We prefer to ship whatever is ready ______ waiting for the completion of the entire lot.A. in spite ofB. because ofC. replace ofD. instead of15. We’ d like to ____ a table for five for dinner this evening.A. preserveB. reserveC. retainD. sustain16. We have for acknowledgment your letter dated 26th September ______ connection ______ the above subject.A.for, withB. for, toC. in, withD. in, to17. This is our best price, ______ which we have concluded many orders with other buyers in your city.A. onB. forC. byD. at18. We are pleased to ______ you that 6000 dozen shirts under Sales Confirmation No.C123,L/C No.5678havegone off on S.S. “Dongfeng”A. askB. informC. speakD. talk19. We lodge a claim _____ you _____the short-weight.A. with…withB. for…forC. with…forD. for …with20. He was asked to ________ proposals for reforming the law.A. draw onB. draw upC. draw awayD. draw down21. We are looking forward to _____ your L/C for Order No 123.A. receiveB. receivingC. be receivedD. be receiving22. As it involves only a small _____, we hope you will have no difficulty on promotion.A. qualityB. figureC. quantityD. number23. As you failed to make delivery in time, we have no choice ___________ our order with you.A. but to cancelB. but cancelC. but cancelingD. but cancelled24. As said in the email today, we are forwarding you under separate cover the samples, ______you will find themsatisfactory.A. hopeB. to hopeC. hopingD. hopefully25. We shall appreciate ___________ us CIF Melbourne.A you quote B. you to quote C. you quoting D. to you quoting26. We _____ your terms satisfactory and now send you our order for 2 sets of Electric Motors.A. findB. believeC. thinkD. trust27. For all the remaining items, the stated dates of delivery are approximate, but _______ these dates should notbe exceeded by 20 days .A. in no caseB. in any caseC. under no circumstanceD. by all means28. I am well-acquainted _____ local conditions and have excellent business connections.A. atB. withC. inD. for29. We regret to inform you that we have to return the goods to you at your ____.A. costsB. charges C convenience D. expenses30. Among other matters, the city council ________ more funds for additional police officers.A. authorizedB. accreditedC. empoweredD. licensed二、选词填空题（本大题共25小题，每小题2分，共50分）Dear JaneI was really __ (1) ___ to hear that you _ (2) ____ that job we were speaking ___ (3) __ the other day. Let me be among the first to __ (4) ___ you. Mind you, with all the hard work you have done in recent months, this ___(5) ___ is all you deserve.I __ (6) __ sure that the future will hold much__ (7) ___ for you and this is just the _____ (8) ___. You know that if there’s ___ (9) ____ I can do for you, you only need to ___ (10) ___.With 11 to your inquiry of March 10 for our Rainbow Raincoat, we are pleased to 12 our latestcatalogue and price list. Also, under 13 cover, we are sending you some samples in which you expressed an interest.Should you have 14 questions, please do not hesitate to write or call. We are always at your.We thank you again for your 15 in our products and look forward to your further orders.Dear SirOwing to the large increase in the ___16___ of our trade with this country, we have decided to open a(n) ____17____here, with Mr. Jackie Black as manager. The new branch will open on 1st July and from that date all orders and ___18____ should be sent to Mr. Black at the above address, ___19___to our London office.We take this opportunity to express our thanks for your ____20____ in the past. We hope the new arrangements will lead to even better results.Yours faithfullyDear SirWe are very much surprised that we have received no __21___ to the further letter we sent you on 28th July regarding the long 22 payment of $ 95.67 on your account. Our relations in the past have always been good. Even so, we cannot allow the amount to 23 unpaid indefinitely, and as we have received no replies to any of our several 24 for payment, we are now reluctantly compelled to have recourse to law, unless the amount due is paid or a satisfactory 25 received by the end of this month.Yours faithfully三、名词翻译（本大题共30小题，每小题4分，共120分）1. 赞助商广告2. 合同的修订3. 团队影响力4. 买卖合同5. 船上交货6. 合同的有效性7.管理沟通8.市场计划9.商务谈判10.组织沟通11.跨文化交际12. 决议记录13. 会议议程14. resignation letter15. function of a business memo16. purpose of interpersonal communication17. policies and procedures18. business background19. sales contracts20. directive memo21. contact information22. personnel evaluation23. strategic control24. meeting preparations25. contractual modifications26. group characteristics27. verbatim minutes28. format of a business memo29. leasing contracts30. third party signature四、句子翻译（本大题共24小题，每小题5分，共120分）1. In respect to quality, we don’t think that the goods of other brands can compare with ours.2. Owing to the lack of raw materials, the factory has to stop entertaining new orders.3. We may be able to supply an additional quantity if you can persuade your end-user to buy this commodity.4. This corporation specializes in importing and exporting electronic products and wishes to enter into businessrelations with you.5. We shall be very glad to place our order with you if your quotation is competitive and delivery date acceptable.6. We ask for payment by check after receipt of the invoice, discounts are already included in price.7. As our manufacturers have put the goods into production, they do not agree to your canceling the contract unless they can get proper compensation.8. As our end-users are in urgent need of the contracted machines, you are kindly requested to ensure shipment at an early date.9. The evidence you have provided is inadequate, therefore, we cannot consider your claim as requested.10. In view of the fact that we have done a lot of business with buyers at this price, we cannot reduce our price any further.11. The above quoted are the articles in great demand,which have won a high reputation in various markets.12. We write to introduce ourselves as one of the leading exporters of garments in China13. 我们相信你们肯定会满意我们的报价,期待收到你们的定单.14. 通过中国银行的介绍, 我们很高兴能认识贵公司15. 感谢贵方的善意，并期待贵方继续支持与关照。

第一题翻译选择；第二题短语互译；第三题阅读；第四题完型填空1. Rising damp, if not treated effectively, could in time cause extensive damage to the structure of your home, ruin decoration and furniture.如果处理不当，墙内潮气最终可能会对房屋的结构造成大面积破坏，毁掉装修和家具。

2. This contract is entered into as of the seventh day of March, 2002, by and between Lonk Co. Ltd., a corporation organized under the laws of the United States of America (hereinafter called the "Purchaser"), and Wingo Co. Group, a corporation organized under the laws of the People’s Republic of China ( hereinafter called the "Seller").本合同由依照美国法律成立的龙科有限公司[以下简称买方]和依照中华人民共和国法律成立的文果集团公司[以下简称卖方]之间于2002年3月7日订立。

3. Multinational bank's services include issuing letter of credit, buying and selling foreign exchange, issuing banker's acceptances, accepting Eurocurrency deposits, making Eurocurrency loans, and assisting in the marketing of Eurobonds.跨国银行提供的服务包括开立信用证、买卖外汇、开证行承兑、接受欧洲货币储存、提供欧洲货币贷款以及发行推销欧洲货币债券。

Complaint concerning qualityDear SirsWe have recently received several complaints from customers about your fountain pens. The pens are clearly not giving satisfaction and in some cases we have had to refund the purchase price.The pens are part of batch of 500 supplied against out order number 8562 dated 28 March. This order was placed on the basis of a sample pen left by your representative. We have ourselves compared the performance of this sample with that of a number of the pens from this batch, and there is little doubt that many of them are fault some of them leak and others blot when writing.General structure of bad-news messagesThe general structure:-begin with agood news comes before bad newssomething the reader will respond positivelya reference to some early communication, small talks-explain why the refusal has to be made-state the bad news(make it clear, offer some constructive suggestions)- Close positivelydon’t apologizeFunctions and Principles of Business WritingTactful:婉转的Blunt:直率的T：Sometimes policy wording is a little hard to understand. I’m glad to clear up these questions for you.B: obviously, if you’d read your policy carefully, you’d be able to answer these questions yourself.T: If I understand your letter correctly…..B: Your letter is not clear at all. I can’t understand it.T: As mentioned in my May 15 letter to youB: Apparently you have forgotten what I wrote you two weeks ago.申请做代理人Dear Sir or Madam:I recently attended the international Exhibition in Ningbo and was impressed by the high quality service and reasonable prices of your products. Having since seen your full catalogue, I am convinced that there is a promising market for your products here in Ningbo.I am an English teacher, working in College of Science &Technology Ningbo University. ………your advantages1.The traffic is convenient. People can arrive at it by bus, the bus comes every 5 minutes, andalso can get there by taxi. The customer can easy to find the parking area.2.The population densification. Especially, the major part is the youth, they are familiar withWeiqian.Importer asks for sale agencyDear SirAt the Guangzhou spring fair, we were impressed by the high quality, attractive design and reasonable prices of your cameras. We have read your full catalogue and are convinced that there is here in Seattle a promising market for your products. If you are not already represented here, we should be interested in acting as your sole agents.As leading importers and distributors of more than twenty years’standing in the photographic trade, we have a good knowledge of the Seattle market and have fostered close business relations with the domestic wholesalers in this district. We feel confident that if you give us any opportunity to deal in your goods the result will be entirely satisfactory to both of us.Please let us know your quotations, the rate of our commission, and payment terms, so that we may begin negotiating with our customers to secure their orders. We await your affirmative reply.Exercise1)He went to the fair for the purpose of finding a partner2)We plan to give consideration to the idea at the meeting.3)It is necessary that the project be finished by next month.4)We are in receipt of the letter you sent to us on May,24.5)It is known that we must reduce the labor force by 20% in order to cut the cost.6)We wish to let you know that we fully appreciate the confidence you reposed in us.7)The course will be of benefit to him in his accounting work.8)It is not the desire of this firm not to allow its young engineers to assume some responsibility.9)Mail your payment at once.10)Perhaps you could afford to run a store that way, but we cannot.11)The problem would not have happened if you had connected the wires properly.12)Your television’s guarantee is up, so you will have to pay for it to be fixed.13)I am writing to complain because I was very unhappy with the way I was treated in your storetoday.1.purpose of --to find a partner2.Give consideration to the idea--discuss,3.It is necessary that --the project must be finished``4.In receipt of the letter you ---of you letter of May```5.In order to ---to6.Appriciate---thank you for your confident in us7.```8.Unfortinataly your```is up.so you must pay for fixed it.9.Please mail you``--as soon as possible,immediately10.We can not afford to```because11.We cannot do anything about your``--we can help you out if you``12.The problem can be solved by connect the wres properly14.I am feeling unsatisfied of your service.The direct approach in complaints and claims:The direct approach can be used for some complaints, particularly when they are small in value and significance and when the evidence is conclusive.Organizations:state the problem directly, with background information if necessary(a survey report,facts,etc.) What action you require, with a deadline.a warning of what will happen if the action does not take place(if necessary)End positively with a friendly but firm tone(cordial attitude, appreciation of an early solution)Reply(accepting complaint):DearThank you for your letter dated 10 May pointing our faults in the pens supplied to your order number 8562.This has caused us a good deal of concern and we are glad that you brought this matter to your notice.We apologies for the inconvenience this has caused you.Reply(rejecting complaint):DearWe are sorry to learn from your letter of 10 May of the difficulties you are having with the pens supplied to your order number 8562.```````We sympathize with your problem but regret that we cannot accept your suggestion to take back all the unsold````and on this particular batch are prepared to allow you a special discount of 5% to compensate for your inconvenience.We trust you will accept this as being a fair and reasonable solution of this matter.Please give me a call on 21327 if you have any further questions.Yours sincerely典型错误句子案例分析：13.We have evaluated your work performance,and you need correct yourself.14.We can hardly finish the assignment by seven tomorrow morning.15.Each manager has to certify that the time card for his section is correct.16.Due to our tight budget,hope you pay the bill within 20days.17.We would not like to but have to file a law sue if your bill isn’t paid on Jan.23.18.You’ll have no need to worry about your money because of Huaxia Bank’s stable rate.19.As a manager of Customer Complaint Department,I am so sorry about the bad service you had.General structurea thank you to the sendera show of understanding and an explanationan apology if the receiver is at faultan outline of action taken/to be takenThe exercycle is not guaranteed for lifeCustomers under 60 are not eligible for the Prime Time discountWe will not allow you to charge more than 1,500 on your Visa accountYou will not qualify for the student membership rate of 25 a year unless you are a full-time studentMemosCharacteristics of successful memos> subject headings: To, From, Date and Subject>single topic: one topic, easy to file and retrieve the memo>conversational tone: ordinary words, first-personpronoun and occasional contractions>conciseness: no background information, no goodwilleffort, nowordy expressions or sentences>visual signaling: numbers or bullets, boldface or italics.Headings and subheadingsMemo on Sales SeminarTo: All Marketing StaffFrom: David ShawSubject: Sales Seminar on Promotional StrategiesDate: May 18thA sales seminar on XXXXXX is being held at XXXX from 9:00am to 11:00am on May 25th. The seminar is chaired by XXXXX and it will be extremely informative and instructive.It is strongly recommended that every member of the marketing force attend this seminar. I am confident that it really pays to attend this seminar. Anyone who cannot attend the seminar shall have a justifiable reason and shall tell me no later than 20th.As usual we will pay the entrance fees for all those attending.The status QuoThe company scale ----manufacturing capacity, assets, employees.Administrative organizations-----1.effective management is indispensable for sound operation of the company. 2. When you introduce administrative organizations, you shall focus on the company’s most significant departments.Business scope/ major productsAchievements---is the greatest important in the company profile, usually demonstrated by the output, sales and market share.Corporate culture: sample 1 (P&G)Core value by which we live: 1. leadership; 2. ownership; 3. integrity; 4. passion for winning;5.trust.Principles:These are principles and supporting behaviors which flow from our Purpose and Values:We show respect for all individuals.The interest of company and the individual is inseparable.We are strategically focused on our work.Innovation is the cornerstone of our success.We are externally focused.We value personal mastery.We seek to be the best.Mutual interdependency is the way of life.Foreground or development plan:As a inventor company, we plan to continue setting trends in（引领）research intensive areas. Innovations are the foundation for our competitiveness and our corporate growth, and thus our success in the future.Job Application Letters:The job application letter is also called the resume _____ ______．As a kind of business letter，it is essential to job-hunting．Its purpose is to attract the ____ of your prospective employer to give you a job interview．On general，a job application letter should contain the following content: AIDA: attention, interest, desire, actionTo tell how you got to know this _____ and the purpose of this letter.To introduce ______ informationTo explain the ______ of applying for this position or changing the jobReferencesEndPleasantries (客套话)OpeningI wish to apply for the post…advertised in the…on…I was interested to see your advertisement in…and wish to apply for this post.I am writing to enquire whether you have a suitable vacancy for me in your organization.I understand from Mr…, one of your suppliers, that there is an opening in your company for…Mrs…informs me that she will be leaving your company on…and if her position has not been filled, I should like to be considered.ClosingI look forward to hearing from you and to being granted the opportunity of an interview.I hope you will consider my application favorably and grant me an interview.I look forward to the opportunity of attending an interview when I can provide further details.Applying for a Position of Assistant AccountantDear Mr．Smith，I am writing to you to ask if you have a vacancy on your staff for an assistant accountant．My education and experience give me the confidence to apply for this position．I graduated from Dongbei University of Finance and Economics，majoring in accounting．I have been working in the costing department of ABC Company for the past two years．The only reason for my seeking another employment is that ABC is moving to a new location in the northwest of the city，which is very far away from my home．It is inconvenient for me to go to work every day．Attached is my curriculum vitae，together with the names of my references．If there is some opportunity of a vacancy occurring in the near future，1 would greatly appreciate being given an interview．You may call me at 6573298 or email at feifei@I look forward to your reply．Yours faithfully，Application for Post of Data Processing TraineeDear Sir，I would like to apply for the post of Management Trainee in your Data Processing Department advertised today in The Guardian．I obtained A level passes in Mathematics, Physics and German at Marlborough College, Wiltshire. The College awarded me an open scholarship to Queens College, Cambridge, where I obtained a first in Mathematics and a second in Physics. After leaving university last year I accepted a temporary post with Firma Hollander & Schmidt in order to improve my German and gain some practical experience in their laboratories at Bremen. This work comes to an end in 6 weeks’time.My special interest for many years has been computer work and I should like to make it my career. I believe my qualifications in Mathematics and Physics would enable me to do so successfully.I am unmarried and would be willing to undertake the training courses away from home to which you refer in your advertisement.My former Housemaster Mr T Gartside, has consented to act as my referee. I hope that you will take up these references and grant me the opportunity of an interviewYours faithfully，Rhetoric Characteristics of English Advertising:(1) _________Light as a feather．(glass)Time is money (Xerox)(2) ________Unlike me，my Rolex never needs a rest．(Rolex)Flowers speak from the heart．(Florist)(3) ________No more sore feet, no more crowded stores ,no more endless shopping lists．With just one phone call，you can wrap up all your holiday shopping by giving Newsweek as a gift．to your family and friends (by Newsweek)(4) ________Try our sweet corn．You’ll smile from ear to ear．Ask for More．(More Cigarette)(5) ________We have hidden a garden full of vegetables where you’d never expect．In a pie．(food) The world is shrinking．(magazine)(6) ________Make up your mind before you make up your face．(Cosmetic)Soft curl．soft color．soft touch．PERMASOFT．(Shampoo)(7) ________Health, Humor＆Happiness．Gifts we’d love to give．A smooth silky skin．(Cosmetic)Get three．The fourth is free．(book)Flash，dash, classic splash．(drink)(8) _______Mini size．Maxi sound．(stereo)Big thinking in small sizes．(baby’s clothes)No problem too large，No business too small．1IBM)运动品牌广告语大全阿迪达斯Adidas：没有不可能（impossible is nothing耐克Nike：Just do it 事在人为；想做就做。

111The Principles of Business WritingConsideration: You-AttitudeConcisenessCorrectnessCourtesyClarityCompletenessConcretenessCredibilityPragmatic Analysis of the Principles of Business WritingCooperative PrinciplePoliteness PrincipleThe Theory of Face-workFace-Threatening ActsPrinciple of Least EffortPrinciple of EconomyConsideration: Consideration focuses on “you”(the reader) instead of “I”or “we”(the writer). You-Attitude emphasizes reader benefit ，The You Attitude is positive ，You-Attitude protects the reader’s ego （use an impersonal expression or a passive verb to avoid assigning blame）You-Attitude expresses appreciationfor (not annoyance with) your readers，You-Attitude applies psychology to humanize our messages （You can buy in your own language, but you have to sell in the language of the customer）1Conciseness：Conciseness means omitting unnecessary words and expressions so that your writing gets to the point, avoiding unnecessary repetition and wordy expression, including only relevant facts (with courtesy), and organizing effectively.2 avoid Wordiness：Avoid redundancy（unnecessary repetition. ），，Avoid awkward repetition，Avoid complicated word choice by using plain languageCorrectness Correctness meansgiving accurate facts and figures andusing the correct level of languageincluding only accurate facts, words, and figuresusing acceptable writing mechanicsCorrectness is achieved byusing formal language for scholarly works, top level government documents and legal documents. Correctness is achieved byAvoid using words that you feel will impress the reader，avoiding substandard, ungrammatical words and spellings,using accurate facts and figures, using the correct word,using correct sentence-level grammaravoiding discriminatory expressions - sexism, race, and personal characteristics.Courtesy Courtesy meansbeing sincerely tactful, thoughtful, and appreciative, omitting expressions that irritate, hurt, or belittle, answering mail and phone messages promptly and granting and apologizing good-naturedly.Clarity （Use plain, everyday, natural, conversational speech，You can buy in your own language, but you have to sell in the customer’s language，Sometimes confusion is caused by being long-winded. Confusion is sometimes caused by jargon and buzz words.Clarity meansbeing clear by choosing short, conversational language and using visual aidsconstructing effective sentences & paragraphs,being straight-forward, avoiding jargon & buzz words 流行语achieving appropriate readabilityincluding examples, illustrations, & other visual aids when desirable.Completeness Completeness meansanswering all questions asked so that you accomplish your goal in ONE letter without needing following letters, giving something extra, when desirable and checking for the 5 Ws (who, what, when, where, and why) and other essentials (how)Concreteness Concreteness meansusing specific facts and figures so that your meaning is clearputting action in verbs (avoid passive voice or hiding action in nouns)choosing vivid, image-building words --use active verbs, avoiding adjectives, adverbs, prepositional phrases andgiving specific information the reader needs (such as due dates, dollar amounts, phone numbers). Being concrete meansbeing specific, definite and vivid rather than vague and general.Three rules for concreteness areusing specific facts and figuresputting action in verbs andchoosing vivid, image-building words.Credibility Credibility means:1）Being ethical and honest: Honesty is the best policy? No! Honesty is the ONL Y policy.2）Avoiding exaggeration - in claims, resumes, and in all your business doings信的分析1111)The language is stiff and legalistic: in accordance with, please be advised, obtain prompt responses, the proper person, advising the undersigned;(2)the tone is selfish.(3) It is written from the writer’s viewpoint, so there are no obvious benefits for the reader;(4) the main point is buried in the second paragraph.The middle is the least emphatic part of a letter) rather than up front in the beginning.222(Beginning with the main point)，Necessary explanation，goodwill)333(Neutral statement)(Reasons(Refusal)(Alternative)(Goodwill ending)444Analysis of the application letter for bookkeeperAttention --- The advertisement is quoted below the salutation for the purpose of drawing the recipient's attention.Interest --- The self-introduction, including the age, health, qualifications, references, reasons for the application, etc. should be of interest to the employer.Desire ---If you…, try me.Action --- If you will write me, I shall be glad to come down for an interview.Getting/ winning/ drawing Attention 引起注意Creating / awakening the Interest 发生兴趣Creating the Desire 唤起欲望Stimulating the Action 决定行动555推销信的写法---询问式、命令式、说明式、假定式或故事式Interrogative way-Would you be willing to take the necessary steps to save 10% on your gas bill? (used to push sales of gasoline)Giving an order-When you buy your next automobile tires, make certain of two things Making a statement--- using a proper maxim or old saying.A penny saved is a penny earned.Making a supposition-6661st paragraph--gripping (扣人心弦的)2nd paragraph– stressing the opening thought.3rd paragraph—creating desire by showing how the Comfort Hot Bottle meets need, and beginning to establish conviction.4th paragraph—intensifying the desire through the appeal to convenience.5th paragraph– convincing the reader that he can make no mistake in purchasing the bottle.6th -8th paragraph--- stimulating action.单词accusatory.指控的解释A twofer is two words that mean the same thing when a single word would do.Eliminate the following common trite陈腐的expressions:acknowledge receipt of, allow me to, it has come to my attention, as a matter of fact, at this writing, receipt is hereby acknowledged, regret to inform ( advise ), thank you in advance, kindly (for “please”), as of this date, as per (request, etc.), please be advised that, attached hereto, enclosed herewith, re (your letter of), duly (noted, entered, credited), in accordance with (your request).Poor correspondence means:Wasted time ，Wasted efforts ，Lost goodwill-doublespeak as the INTENTIONAL and very conscious use of language as a weapon or tool by those in power to achieve their goals by cloaking/ hiding meaning. It is NOT a slip of the tongue.e.g.clear writing means:choosing familiar, natural, conversational words and avoid jargon,using common words instead of uncommon wordsavoiding vague words whose meaning is hard to pin down, such as: aspect, facilitate, feasibility, input, parameters, proximity, factor and element,using short sentences with correct word choices (avoiding ambiguous wording and using precise words instead of almost-precise words).Quality Maxim (Do not say what you believe to be false, Do not say that for which you lack adequate evidence);Quantity Maxim (Make your contribution as informative as required, Do not make your contribution more informative than is required);Relation Maxim (Be relevant);Manner Maxim (Avoid obscurity of expression, Avoid ambiguity, Be brief, and Be orderly).Tact Maxim (The speaker minimizes the cost and correspondingly maximizes the benefit to the listener;Generosity Maxim (The speaker minimizes the benefit and correspondingly maximizes praise of the listener);Approbation Maxim (The speaker minimizes dispraise and correspondingly maximizes praise of herself);Modesty Maxim (The speaker minimizes praise and correspondingly maximizes dispraise ofherself);Agreement Maxim (The speaker minimizes disagreement and correspondingly maximizes agreement between herself and the listener);Sympathy Maxim (The speaker minimizes antipathy and correspondingly maximizes sympathy between herself and the listener).222 Completeness can be analyzed in terms of Quantity Maxim and Relation Maxim in Cooperative Principle and principle of economy.Concreteness can be analyzed by quality maxim and manner maxim in cooperative principle. Credibility may be analyzed in terms of Quality Maxim, Manner Maxim and Approbation Maxim.Classificationaccording to the content of the letterrequest letters,letters answering requestsclaim and adjustment letterscredit inquiry and collection letters, sales lettersemployment letterssocial business letters, etc.according to the functions in the process of a business transactionletters for establishment of business relationsletters for the inquiry of business, quotation letters, negotiating letters, ordering letters, confirming ordering letterspayment letters, shipment and insurance letters, acknowledging goods receipt lettersclaim letters and adjustment letters, etc. (Shi Ruifen, 1993).according to the nature of the information givenfour different kinds of information in terms of its effect on the reader’s needs:good newsneutral newsbad news andpersuasive letters.according to illocutionary functions categorized by Leechbusiness letters are classified into four kinds:competitive lettersconvivial letters 和谐类信函collaborative lettersconflictive letters.叙事行为(Locutionary act)、施事行为(illocutionary act)和成事行为(perlocutionary act)。

2019年春《商务英语写作》期末考试复习题☆注意事项：本复习题满分共：400分。

一、单项选择题（本大题共20小题，每小题3分，共60分）1. A friendly football match will be held ______ the visiting Shanxi Team and Shanghai Team in Shanghai Hongkou Gymnasium.A. betweenB. inC. amongD. with2. “The Fighter on the Spe cial Front”, a new-produced feature film, will be ________ in the college auditorium at seven tonight.A. showedB. showingC. showD. shown3. There are some tickets ________ for the concert given by a group of popular singers. The concert fans should be quick.A. leaveB. leftC. leavingD. leaved4. It’s ________ to interrupt the others while they are talking.A. roughB. rudeC. politeD. troublesome5. The bridge was named _________ the hero who gave his life for the cause of the people.A. afterB. forC. because ofD. before6. Centralized management is exercised by a small number of people, the Board of Directors, which is headed by the Chairman (or, in the USA, the President) and decides the overall policy of the ________.A. societyB. familyC. firmD. world7. Investment is freely transferable, which means one owner can sell his ownership interests to an ________ without a change in the nature of the business.A. investorB. personC. ownerD. outsider8. The more popular sequence of dating today is ________.A. date-month-yearB. year-date-monthC. month-year-dateD. date-year-month9. The computer system ________suddenly while he was searching for information on the Internet.A. broke downB. broke outC. broke upD. broke in10. I would like to draw your attention ________ our new detergent powders.A. forwardB. towardsC. forD. on11. We would welcome any further ________ you have, and look forward to hearing from you.A. advicesB. answersC. enquiriesD. suggests12. Any exporter who wants to sell his products in a foreign country or countries must first ________ a lot of market research.A. instructB. destructC. conductD. induct13. The _______ price in our market is $8 per case.A. prevalenceB. prevailingC. prevailedD. prevail14. I would like to know if it is possible to make ________ online.A. shippingB. boughtC. priceD. purchases15. We are now writing to you to ________ long-term trade relations.A. publishB. establishC. protectD. lavish16. We are sure you will find a ________ sale for our products in Canada as our other retailers through Europe and the USA.A. toughB. roughC. badD. ready17. Two days are not enough for me to get ready for the conference. I need ________day.A. otherB. the otherC. the thirdD. a third18. We would be ________ if you could send us full details about your products.A. wonderfulB. hopefulC. regretfulD. grateful19. If your prices are competitive and your goods ________ to our standard, we shall order on a regular basis.A. upB. belowC. aboutD. in20. We find it impossible to ask our end users to ________ the delayed delivery.A. receiveB. acceptC. refuseD. allow二、填空题（本大题共25小题，每小题2分，共50分）阅读下列短文，从方框中选择5个词并用其适当的形式填入空白处。

商务英语复习资料题型：①阅读理解5-6篇40% ②翻译（中→英）5个*5’=25%③画图题15% ④作文：要顶格写20%一．翻译1．我们希望公司能使我们更高效的经营业务，同时也为客户带来便利。

我们也希望你们能继续向我们订购，订单直接交本公司或分公司均可。

We hope that by it we can handle our business more efficiently for the convenience of our customers. We also hope that you will continue to place orders with us direct or through our new branch.2．随函寄上本公司商品目录一册，供参考，但愿你们从中能找到所需要的东西。

Enclosed for your reference is a copy of our catalogue ,in which you may find something you need.3．如果在你方市场完成了年销售，这份独家代理协议原本可以于到期日延长一年。

Should the annual turnover have been realized in your market, the sole agent agreement would have been extended for another year upon its expiration.4．前几天，你地的一家通讯公司前来与我们洽谈业务，他们意外地告诉我们你们是有名的摩托车制造商。

We were approached by a telecom provider in your district the other day and from them we happened to know that you are a well-known motorbike manufacturer.5．由于我方已在支付方式方面做出了让步，因此，难以再顺从你方的要求，把价格降至你方所说水平。

《商务英语写作》考试大纲 一、期末考试要求“商务英语写作”是英语专业专科商务方向的限选课程。

本课程的教学目的是培养学生掌握商务英语写作的基础知识，商务英语书信的基本格式和写作技能，了解主要的商务英语写作类型，提高商务英语书面表达能力，为毕业后成为适应社会需要的应用型涉外商务工作者打下良好的基础。

通过学习有关商务活动的实用语言材料和实际操练，学生应能独立撰写一般的英语商务函件（包括电子邮件）和简单的业务报告，意思表达清楚，用词比较准确，无重大语法错误。

通过学习，学生应进一步提高基本的听、读、说、写、译的能力。

下面就各个部分的试题做一简要说明。

第一部分 填空题一、请把下面所给词语放进原文中适当的位置，让他们在信件中执行相应的语言功能这部分为选词填空。

给出一段文章，文章中有10 个空格，要求从所给的10个词语中选择合适的词语填入文章。

每个空格3分，本题共30分。

第二部分 配对题二、阅读下列两组句子。

从Part B 中选择适当的句子与Part A 中的句子配对。

本题要求把Part A 部分的5个句子和Part B 部分的5个句子进行配对。

每小题3分，共15分。

第三部分 判断题本部分5小题，每小题3分，共15分。

重点复习第1章到第16章课后练习中类似的题型，具体可参照教材第五章催款信P157（判断催款信），第十一章证明信P250（判断证明信的语气是肯定的还是否定的），第十二章社交信P268（判断应使用哪一种社交信），第十四业务报告P315（判断业务报告）等。

第四部分 翻译题本部分为商务信函英译中，要求翻译一篇信函，本题共20分。

第五部分 写作题本部分为根据要求，写一封商务信函，本题共20分。

《商务英语写作》参考资料我们在学习书信范例时应该从哪些方面入手呢？ 范例的学习也非常重要。

大家学习书信范例可以从以下几个方面入手：1、书信的写作格式2、书信中常用的表达方式(包括用词、常用套语与语法)3、措辞与结构4、方法策略的应用5、注意与中文译文相对照在学完本学期教学内容后，应该做到： 1、熟悉常用商务英语文体。

千里之行，始于足下。

202X年商务英语期末考试重要知识点202X年商务英语期末考试重要知识点一、商务英语基础知识商务英语是指在商务活动中使用的英语，主要包括商务交流和商务写作两个方面。

商务英语的基础知识包括商务词汇、商务语法、商务写作等。

商务词汇：包括商务名词、商务动词、商务形容词等，如trade（贸易）、export（出口）、import（进口）、negotiation（谈判）、contract（合同）等。

商务语法：包括时态、语态、语气、句型等，如一般现在时、一般过去时、一般将来时等，被动语态、完成时等。

商务写作：商务写作包括商务信函、商务报告、商务备忘录、商务演讲等，要注意写作的结构、用词、语法等。

二、商务会议和谈判商务会议和谈判是商务英语中常见的场景，关键知识点包括会议和谈判的流程、用语、技巧等。

商务会议：会议的类型、召开会议的流程、会议的议程、会议的开场白、主持会议的技巧、会议的总结和回顾等。

商务谈判：谈判的准备工作、谈判的策略、谈判的技巧、谈判的用语等。

第1页/共3页锲而不舍，金石可镂。

三、商务信函和邮件商务信函和邮件是商务英语中常见的写作形式，关键知识点包括信函和邮件的格式、用语、语法等。

商务信函：信函的格式、信函的头部、信函的称呼、信函的正文、信函的结尾、信函的附件等。

商务邮件：邮件的格式、邮件的主题、邮件的正文、邮件的附件、邮件的回复等。

四、商务报告和演讲商务报告和演讲是商务英语中常见的写作形式，关键知识点包括报告和演讲的结构、用词、语法等。

商务报告：报告的结构、报告的目的、报告的内容、报告的语言风格等。

商务演讲：演讲的结构、演讲的目的、演讲的内容、演讲的技巧等。

五、商务英语口语商务英语口语是在商务交流中使用的口语表达，关键知识点包括常见的商务口语表达、场景对话、礼貌用语等。

常见商务口语表达：提供服务、预订机票、接待客人、介绍产品、商量约会等。

场景对话：商务接待、商务洽谈、电话交流、商务会议等。

英语商务写作复习资料写作复习资料一、填空What principle can you generalize from this example?Concise and clear6C原则准确（Correctness）清楚（Clarity）简明（Conciseness）具体（Concreteness）完整（Completeness）礼貌（Courtesy）Memo:An inter-company or intra-company administrative document ?May be distributed electronically or in hard copyLetter of adjustment：Letters of ComplaintA complaint letter requests some sort of compensation for defective or damaged merchandise or for inadequate or delayed services. While many complaints can be made in person, some circumstances require formal business letters. The complaint may be so complex that a phone call no matter how justified your gripe is. Avoid making the recipient an adversary.Letters of Complaint1. In the letter, identify early the reason you are writing to register a complaint and to ask for2. State exactly either beforeor after the discussion of the problem or the reasons for granting the compensation.3. 4. reasons why this evidence indicates your requested should be granted.5. Suggest why it is in the recipient's best interest to grant your request: appeal to the recipient's sense of fairness, desire for continued business, but Find some way to view the problem as an honest mistake. Don't imply that the recipient deliberately committed the error or that the company has no concern for the customer. Toward the end of the letter, express confidence that the recipient will grant your request.Letters of AdjustmentReplies to complaint letters, often called letters of “adjustment,“ must be handled carefully when the requested compensation cannot be granted. Refusal of compensation tests your diplomacy and tact as a writer. Here are some suggestions that may help you write either type of adjustment letter:1. Begin with a reference to the date of the original letter of complaint and to the purpose of your letter. If you deny the request,2.3. If you deny the request, explain the reasons why the request cannot be granted in as cordial and noncombative manner as possible. If you grant the request, don't sound as if you are doing so in a begrudging way.4. If you deny the request, try to offer5. Conclude the letter cordially, perhaps expressing confidence that you and the writer will continue doing business.What is a job application letter? a taste of what’s to come ― not by simply summarizing the resume, but by application or approach letters. No matter what ’s your opening move.What should be included in a job advertisement?Eye-catching headlineWhat is the position?Body partClose二、MemoMemoTo: John Carter, Regional Sales ManagerFrom: Mary Walden, National Sales DirectorDate: 29 March , 200xSubject: Annual Sales ConferenceThis year’s Annual Sales Conference will take place in our London Branch from 3 April to 8 April.Please book your flight in advance and we will meet all your expenses during your stay there.三、Letter of adjustmentDear Mr. Mahoud,We are sorry to learn from your letter of October 10 that 6 foldable tables were damaged.We have sent the replacements by parcel post this morning. Please return us the damaged tables at our expense.Despite the care we take in packing foldable tables sent by carrier, there have recently been several reports of damage. To avoid further inconvenience and annoyance to customers, we are now seeking the advice of a packaging consultant and hope he will be able to suggest improvements in our methods of handling.We hope the steps we are taking could ensure the safe arrival of all your orders in the future.Your sincerely,四、Order requestMain points:What: What is the product or service you want to know?When: When can they deliver the goods?How: How is the rate of discount, terms of payment etc.Letterheads一般放在整封信的首页最上面中央，有些公司为方便直接将信头印在信笺上端。

商务英语写作教程期末考试复习Document serial number【NL89WT-NY98YT-NC8CB-NNUUT-NUT108】《商务英语写作教程》期末考试复习资料I. Short Questions:1.The principles of business English writing:①To be clear:Good business writing is clear. It has a definite message, with no confusion about what each sentence is trying to communicate.②To be concise:Properly written business papers are concise, expressing ideas in just enough words as is necessar y. There’s no unn ecessary long-windedness and beating around the bush.③To be complete:A good business paper should be complete, containing all the information the recipients will need in order to effectively understand it.④To be considerate:Keep your reader's needs in mind as you write. Ask yourself, 'Why should my reader spend time reading this' Make it worthwhile for them to do so! We were motivated to survive, to listen and to act. Keep in mind your audience or reader might not be as receptive.⑤To be correct:Successfully communicate your message because all mistakes, whether mechanical or factual, have been sufficiently addressed by checking all your information is accurate and timely. Proof read it before you send it! We couldn't afford to make mistakes, our lives depended on it!⑥To be courteous:Good business writing takes people into account, so it’s neither callous nor insensitive. There’s a prevailing air of courtesy to everyone addressed, regardless of how high or low their job titles may be.⑦To be concrete:Convey your massages concretely, and they should not be abstract.⑧To be creative:Use different formats to communicate your message. Q & A format, graphics, Idea lists, etc.⑨To be credible:Strive to present yourself from a position of reliability and competence. Write to reinforce your message and make it more believable.2.The functions of business English writing:① to promote sales and services② to handle routine business③ to establish good will④ to respond to complaints⑤ to collect money⑥ to place orders⑦ to make announcement3. The purposes of business English writing:① to explain or justify actions already taken;② to convey information, as in a research report or the promulgation of a new company policy.③ to influence the reader to take some action;④ to deliver good or bad news;⑤ to direct action.,II. Sentence Rewriting:1. What we know about the recipient to whom we shall write would help us organize our material.What we know about the recipient would help us organize our material.2. In the vast majority of cases, our products are popular with European markets.In most cases, our products are popular with European markets.3. Our company has strict standards that are used to standardize quality control.Our company has strict standards of quality control4. Recipients of our letters will appreciate if we have taken the time to avoid wasting theirs.Recipients of our letters will appreciate our having taken the time to avoid wasting theirs.5. The question whether it’s feasible to use this dedicated system remains. The question remains whether it’s feasible to use this dedicated system.6. The glossary(附录) section contains technical terms and their definitions that are selected.The glossary(附录) section contains selected technical terms and their definitions.7.It is importantto make documents appropriate to the goals one has in mind when he or she writes them.It is important to make documents appropriate to the goals one has in mind when writing them.8. At this point in time, the motor housing will remain square in shape.At this time, the motor housing will remain square.9. There is someone downstairs who wants to see you.Someone downstairs wants to see you.10. At the time of receiving a visitor or delegation, the host should make an arrangement for them.Receiving a visitor or delegation, the host should make an arrangement for them.11. In spite of the fact that your price is competitive, the quality of your products is less competitive.Although your price is competitive, the quality of your products is less competitive.12. Content is relate to language which is used in the writing whereas from refers to the structure of the writing.Content is relate to language used in the writing whereas from refers to the structure of the writing.13. Redundancy, when statements are repeated needlessly, occurs.Redundancy occurs when statements are repeated needlessly.14. Some questions related to this issue have not yet been solved.Some relevant questions have not yet been solved.15. Receipt of your letter of January 28 is acknowledged here with.We have received your letter of January 28.Your letter of January 28 has arrived.16. It is difficult to explain the reason for the delayin the completion of the investigation.It is difficult to explain why we have not yet completed the investigation. 17. Despite the fact that a well-written personal statements will not overcome poor grades, a poor one will surely hurt your chances of acceptance. Although a well-written personal statements will not overcome poor grades, a poor one will surely hurt your chances of acceptance.18. A decisionon this matter must be made in a prompt manner before the deadline comes and goes.We must decide on this matter before the deadline.19. Today we shipped your order of April 15, and you should be receiving it next week.Your order of April 15 was shipped today and should arrive next week.20. In the business world, thank-you letters have become a must in the event that you care about your career.In the business world, thank-you letters have become a must if you care about your career.III. Error Correction:Class Exercise 1:1. The inside add ress is the writer’s address.The inside address is the addressee’s / recipient’s address.2. When window envelopes are used, letters need to be folded so that the name and address appear in the middle.When window envelopes are used, letters need to be folded so that the name and address appear on the left.3. Because sales letters are effective and economic (compared with print and video advertising, for example), they are an integral part of manyco mpanies’ marketing strategies.Because sales letters are effective and economical（节约的） (compared with print and video advertising, for example), they are an integral part of many companies’ marketing strategies.4. A company or a firm often absorbs new colleagues to extend its business.A company or a firm often absorbs new colleagues to expand its business.5. Period reports, sometimes called activity reports, allow management to stay informing on staff progress with ongoing work and projects.Period reports, sometimes called activity reports, allow management to stay informed on staff progress with ongoing work and projects.6. A courtesy like Mr., Dr., or Ms. precedes the name of the addressee, and where applicable, a professional title precedes the addres see’s last name.A courtesy like Mr., Dr., or Ms. follows the name of the addressee, and where applicable, a professional title preced es the addressee’s last name.7. Is there anything wrong with the following addressThe Johnson Company Department StoresCredit Department1 Broad StreetJackson, MS 39558One Broad Street* 1. Zip Code: 美国邮编，其他国家不能用；Postcode: 英国加拿大使用；Postal Code: 其他国家。

商务英语复习资料一、简答题1、写作阶段Plan(5W1H)-Organize-Draft-Revise-Edit2、5CComplete (5w1h) Cohesive (TS,SS,transitions) Clear Concise Courteous（4p）3、信的必要部分p 14Business letters include date, inside address,salutation,body,complimentary close, and signature 4、正式报告的序言包括哪些内容p87Cover, title fly, title page, letter of authorization, letter of acceptance, letter of transmittal, executive summary, table of contents, list of illustrations5、Title page 需要写什么p87The title of the reportThe name, title, and address of the person or organization that the report is prepared forThe name, title, and address of the person and organization that prepare the reportThe date on which the report is submitted6、Transmittal letter最大的特点p89conversational tone（informal）7、解释SOFARSalutation(Dear Mr/Mrs/Ms/Miss根据双方的关系formal/informal ) Opening(background+purpose) Facts(Reader’s information) Action(Reader’s response) Remarks(Polite closing)8、Meeting material的特点p67Accurate, complete, clear二、MemoMemo有三种types，如下：Figure A (多数使用)To:_______From:______ (no title)Date:______Subject:_______ （名词表达标题）Figure BDate:______To:_______From:______Subject:_______Figure CDate:______To:_______From:______Trough:_______ (supervisor’s name)Subject:_______Memo结构：1. Opening：brief introduction of message, emphasizing the purposeSample:1) Please contact the HR department for detailed information about the new pension plan designed for different age groups.2) In response to your request, School has decided to change the shuttle busroute and stops to make it more convenient for most bus riders.3) the company has not solved the dispute with our business partner who holds all the forms needed to get your reimbursement of medical expenses in November and December in 2006. 2. Body: reasons, details, or explanations that support the main ideaUse numbers, bullets, or tables to manage the informationSample:1)this plan provides you with a convenient method to save money for your retirement. Note the advantages of this form of savings.·AD1·AD2...2)(改变的结果)... Here are the stops and the arrivals time:TABLE3)reasons, details, or explanations that support the main idea3.Closing: urge for action(what you expects readers to do, when to finish, or how)/ simple concluding thoughtSample:1)you need to decide how much you want to save each month within the limit of each age group and complete the forms at the HR department. Once the form is completed and signed, your pension plan becomes automatic.I will answer any questions you have.2)please tell your colleagues who might miss this memo about the changes. I apologize to the few people for causing any inconvenience.3)Please hold all the receipts until you are noticed. We apologize for the delay and any inconvenience brought to you and your family. Contact me if you have any question or difficulty.Attention:Choose simple words; avoid wordy sentences三、Letter结构：Salutation Introduction Main body ConclusionAttention：full block, punctuation(dear & sincerely)可以复习下transition words用于写作opening（thanks to/dated to）Salutation(Dear Mr/Mrs/Ms/Miss根据双方的关系formal/informal )Opening(background+purpose) Facts(Reader’s information) Action(Reader’s response) Remarks(Polite closing：thank you for your corporations )Transision可以使用句子承上启下总结上文attention：as soon as不建议使用要使用具体时间Appendix: Transition wordsAddition:furthermore, moreover, too, also, in the second place, again, in addition, even more, next, further, last, lastly, finally, besides, and, or, nor, first, second, secondly, etc. a further, additionally, again, also, and, and then, another, as well, aside from, aside from this, besides, coupled with, equally important, even more, finally, further, furthermore, in addition, in addition to, in due course, incidentally, more important, neither ... nor ..., next to that, not only ... but ..., not only ... but also ..., not only this, but this as well, not to mention, on top of that, once again, once more, or, other, over again, plus, together with, what is moreAlternative:alternatively, among, another, between, either ... or ..., else, instead, neither ... nor ..., on the one hand ... on the other hand ..., or, rather, whether, whether or not Cause:because, on account of, since, for that reason, and so, as, as a result, as for, as for those, because of, being that, different from this, due to, for that, for the reason that, for as much as, given that, hence, henceforth, if ... then ..., in response to, in spite of, in that case, in the end, in view of, inasmuch as, now that, on account of, over all, owing to, seeing that, since, so, so that, that is why, therefore, thus, ultimately Chain:basically ... similarly ... as well ..., because ... therefore ..., first ... second ... third ..., generally ... furthermore ... finally ..., in the first place ... also ... lastly ..., just in the same way ... finally ..., just then, lastly, namely, not . . . but, on the one hand ... on the other hand ..., or both, pursuing this further ... finally ..., so forth, so on, sometimes ... but not always ..., the former ... the latter ..., to be sure ... additionally ... lastly ... Clarification:that is to say, to clarify, in other words, to rephrase it, to explain, to put it another way, actually, another way, especially, for instance, i.e., in particular, in this case, mainly, namely, one case that, particularly, specifically, that is, up to a point Combinations:after a while, after all, another time, apart from, as shown above, as though, at present, but despite a, but even with, but now, by contrast, by that time, even after, for all, for some time, just because, long after, more often, once all, over the years, since then, so often, to put it in another way, until recentlyCommon Adverbs:absolutely, after all, barely, basically, clearly, coincidentally, concurrently, eventually, fortunately, hardly ever, interestingly, mostly, naturally, obviously, presently, respectively, suddenly, surely, tellingly, truly, typicallyComparison:in the same way, by the same token, likewise, similarly, in similar fashion, alike, also, although, another ... like, as ... as ..., but, by comparison, by the same token, compared to, conversely, even, in similar, in the same way, less than, meanwhile, merely, more ... than ..., on the other hand, rather, rather than, up against, whereas Concession:to be sure, of course, it is true, admittedly, after all, albeit, all the same, although, and yet, at any rate, but even so, despite of, even so, even though, granted that, however, in any case, in spite of, totally, nevertheless, nonetheless, regardless of, still, though, yetConclusion:in conclusion, to conclude, finally, all in all, as a final point, as a result, at last, consequently, finally, hence, if not, if so, implies that, in that case, in the end, last but not least, lastly, otherwise, that being the case, then, therefore, thus, ultimately, under those circumstancesCondition:as long as, as such, even if, given that, if, in case, in the event that, on condition that, on the condition that, only if, provided that, so long as, unless, whether ... or... Continuation:as, as far as, in the same way, last of all, not long after, so far, thus far, together with, up to now, with respect toContrast:yet, on the contrary, but, and yet, in contrast, however, nevertheless, though, nonetheless, on the other hand, otherwise, after all, at the same time, by way of contrast, conversely, ironically, paradoxically, still though, when in fact, whereas, while, yet after all, all the same, although, as opposed to, but, but at the same time, despite, different from, even though, for all that, instead, nevertheless, on the contrary, on the one hand ... on the other hand ..., some ... others ..., still, then ... now ..., thoughDeduction:and so, and then, if not, if so, in other words, in that case, otherwise, then, this implies that, when in fact, while this is trueEffect or result: therefore, thus, consequently, hence, accordingly, as a result, accordingly, finally, for this reason, hence, if and only if, in consequence, so, thus Emphasize:above all, absolutely, always, as ... as ..., as a matter of fact, by all means, certainly, definitely, even that, for sure, ..., forever, in any case, in fact, indeed, mainly, more importantly, more specifically, naturally, never, nevertheless, obviously, of course, particularly, peculiarly, positively, specifically, surely, surprisingly, undoubtedly, unquestionably, whatsoever, without a doubt, without reservationEvidence and Proof:a significant, all things considered, another possibility would be, another significant, as a, as can be expected, at the end of, by similar argumentation, evidently, for the same reason, for this reason, given these facts, in accordance with, in agreement, in all instances, in fact, in simple terms, in such cases, in terms of, in the final analysis, in the overall analysis, in view of, most importantly, of greatest significance, on this basis, one ... such, since, such a case, surprisingly, that is, the role of, thereof, this coincides with, this implies thatExample:a case in point, an example of, another example of, as an illustration, as demonstrated by, e.g., especially, for example, for instance, for one thing, in another case, in fact, in particular, in this case, in this situation, namely, on this occasion, particularly, specifically, such, such as, take the case of, that is, the following example Exception:aside from, despite, however, in spite of, nevertheless, nonetheless, once in a while, sometimes, still, yetExemplification or Illustration:to illustrate, as an illustration, to demonstrate, specifically, for example, for instance Generalization:as a general rule, as a rule, as a rule of thumb, as usual, by induction, for the most part, generally, generally speaking, in most cases, more generally, on the whole, ordinarily, usuallyImportance:above all, chiefly, for the most part, largely, last but not least, least, less important, mainly, more important, most important, most of all, predominantly, primarily, principallyIntensification:indeed, undoubtedly, certainly, by all means, surely, without doubt, of course, in fact Introduction:admittedly, as an illustration, as in the case of, assuredly, at first glance, at this level, certainly, concerning the ..., first and foremost, first of all, for example, for instance, for one thing, generally speaking, in all likelihood, in general, in my opinion, in particular, in this situation, likewise, such as, to illustrate, with regard to, with respect toLogical:for this reason, from now, henceforth, henceforward, in other words, in that case, it is true that, otherwise, provided that, thereby, whether ... or ...Phrases:as was previously stated, at the very least, at this point, but even more, by all means, by means of, by the time, either…or…, both, fi rst and most importantly, for the most part, generally speaking, given these facts, in light of, in the following, in the subsequent, last but not least, once in a while, to a lesser extent, to change the topic, to get back to the pointPlace-Location and Description:above, across, across from, adjacent to, ahead, along, alongside, amid, at, at the rear, at the side, away from, below, beneath, beside, beyond, closer to, down, eastward, elsewhere, far, far off, farther on, forward, further on, here, hereupon, in back of, in front of, in the back, in the background, in the distance, in the forefront, in the foreground, in the front, in the middle, inside, into, near, nearby, neighboring, northerly, on, on the side, onto, opposite to, out of, out of sight, outside, over there, side by side, somewhere, southerly, straight ahead, surrounding, there, through, throughout, to the side of, toward the middle, underneath, upon, upright, upside down, wherever, within sightPurpose:because of this, for fear that, for this purpose, in order that, in order to, in the hope that, so that, with the goal of, with this in mind, in order that,Qualification:almost, perhaps, never, nearly, maybe, always, probably, although, although, frequently, may be, might, probablyQuantifiers:a bit of, a couple of, a few, a good deal of, a great deal of, a lack of, a little, a lot of, all, all of the, as much as, at least, enough, evenly, few, less than, lesser, little, little by little, lots of, many, minus, more, more than, most, most of the, much less, much more, none, none of the, not much, plenty ofReference:according to, as acknowledged, as for, as part of, as told by, away from, by far, concerning this, considering this, how, in respect to, in this regard, in this respect, on the subject of, other than that, regarding, speaking about, that, the fact that, therefore, Vis-à-vis, with regard toReformulation:as I have noted, as I stated, as indicated above, as noted earlier, in brief, in other words, in short, in summary, let me rephrase it, on the whole, put differently Reservation:admittedly, despite, even so, even though, indeed, nevertheless, notwithstanding, regardlessResumption:all the same, anyhow, anyway, as I was saying, at any rate, by the way, either, either way, in either case, incidentally, to change the subject, to change the topic, to get back to the point, to resume, to return to the subject, whatever, whichever Sequence:after, afterward, again, also, and, at first, at this point, before this, consequently, finally, first of all, first, second, third, etc., for a start, hence, in the end, in the first place, initially, later on, next, previously, secondly, simultaneously, still, subsequently, then, therefore, thirdly, thus, to begin with, tooSimilarity:analogous to, as, by the same token, correspondingly, equally, in alike manner, in the same fashion, in the same way, just as, just as ... so too, just as ... too ..., kind of, likewise, other things equal, outwardly, seemingly, similarly, sort of, unlike Summary:all together, altogether, anyway, as has been mentioned, as I have said, as I stated, to summarize, in short, in brief, in sum, in summary, to sum up, as it was previously stated, as mentioned earlier, as we have seen, briefly, by and large, given these facts, given these points, in all, in conclusion, in other words, on the whole, overall, so, summing up, to make a long story short, to put it briefly,Time:after, afterward, afterwards, ago, along the way, always, as long as, at first, at last, at least, at length, at once, at one time, at that time, at the same time, back then, before, before long, beforehand, currently, during, earlier, eventually, finally, first of all, first, second, third, etc., following, forever, formerly, from now on, immediately, immediately before, immediately following, in due time, in the end, in the future, inthe long run, in the meantime, in the short run, initially later, meantime, meanwhile, most recently, never, next, now, nowadays, often, once, previously, prior to, right now, shortly, shortly after, simultaneously, since, since then, so far, so long, sometimes, soon, soon afterward, soon then, subsequently, then, thereafter, this time, till now, until, until now, up to, very soon, when, whenever, while, immediately, never, after, later, earlier, always, when, soon, whenever, meanwhile, sometimes, in the meantime, during, afterwards, now, until now, next。

商务英语期末复习资料Part I Translate the following English words into Chinese.1. bill of exchange2. sight draft3. irrevocable L/C4. penalty5. money of payment6. usance L/C7. money of account 8. promissory note9. commercial draft 10. advising bank11. Force Majeure 12. combined transport documentPart II. Translate the following Chinese words into English1. 佣金2. 单价3. 承兑4. 贴现5. 受益人6. 独立代理7. 支票8. 进口许可证9. 背书10. 补偿贸易11. 折扣12. 示票13. 跟单托收14. 经销15. 索赔16. 商业发票17. 保险凭证18. 汇率19．检验证书20. 保兑Part III Write down the full name of the following abbreviations and the translations.1. D/P2. M/T3. CIF4. D/A5. T/T6. B/LPart IV Decide whether the following statements are true or false by writ ing “T” for true and “F” for false in the bracket besides each statement.1. International trade is only the exchange of goods between nations.2. The distributor gains profits from the price difference at which he buys and resells the goods.3. In reality, the quantity of goods shipped must be exactly the same with that stipulated in the contract.4. Partial shipment means that the goods under one contract are shipped in different terms or by different lots.5. A unit price consists of four parts: currency unit, unit price figure, measuring unit and price terms.6. The buyer will inform the seller the opening of L/C and pass the L/C to the seller.7. In counterpurchase, the value of countertrade goods has to equal that of the export.8. Whether sale by buyer’s sample or by seller’s sample, the quality of the commodities should be strictly same assample. Otherwise, it should be stipulated in the contract clearly.9. Transshipment may increase the cost of shipment and the possibility of delay in delivery of commodities.10. In international trade, if All Risks was covered, any loss caused by any reason on the way can be compensatedby insurance company.11. Under the term of D/A, it is the bank in exporter’s country who makes acceptance to the draft and deliversdocuments to the importer.12. Landed quality and weight means that the inspection carried out at the port of destination will be final.13. When EXW or DDP is used, the commodity is generally inspected in the exporting country.14. “USD200 per M/T CIFC2 London” means that the seller will receive 200 US dollars for per metric ton.Part V Fill in the blanks with the best choice.1. Who has the exclusive right of selling the goods in a marketing area at the price he fixes? ___.a. Consignorb. Exclusive distributorc. Exclusive agentd. Bidder2. When the seller only pays freight for the goods up to arrival at the port of destination, the term is _____.a. FOBb. CFRc. DDUd. CIF3. Partial shipment may be necessary when ____.a. direct liners are not availableb. the amount of the cargo is very smallc. the shipping date is very closed. the export covers a large amount of goods4. The goods concluded on the CIF basis have been burnt because of the fire after being loaded, then ____.a. the loss is due to the sellerb. the seller asks the insurance company for compensationc. the buyer asks the insurance company for compensationd. the loss is due to the party who pays the freight5. In the following terms of settlement, which is the most risky one for the seller? ____.a. T/T in advanceb. D/Ac. D/P at sightd. D/P after sight6. When ____ happens, the party that fails to perform the contract is allowed to relieve liabilities of thenon-performance.a. warb. world market price goes upc. manufacture faultd. currency devaluation7. Which is NOT the example of trade barriers? _____.a. Tariffsb. Quotasc. Import dutiesd. Income tax8. In international trade, the seller ships the goods to the buyer when there is no purchase made. The seller retains title to the goods until the buyer has sold them. This is ___.a. biddingb. agencyc. consignmentd. distributor9. Which stipulation of the date of shipment is often used in a contract? ____.a. One dayb. Within several days after the L/C has been receivedc. Prompt shipmentd. Concrete shipment time10. Particular additional coverage of CIC ____.a. can be covered aloneb. can’t be covered alonec. can be covered alone when more than two of them are coveredd. can be covered alone when only one of the insured applies for insurance11. Which one of the following quotations is wrong?a. FOB QINGDAO USD10.00/PCb. CIF LIVERPOOL GBP125.00/MTc. FOB SHANGHAI $15.25/PCd. FOB JINAN USD2.00/KG12. Under CIF, freight on the B/L is marked as ____.a. Freight Prepaidb. Freight Collectc. Freight Pre-payabled. Freight Unpaid13. Based on whether the goods are loaded or not, the B/L can be classified into ____.a. clean B/L and unclean B/Lb. direct B/L and transshipment B/Lc. straight B/L and order B/Ld. on board B/L and received for shipment B/L14. A company exports 50 tons of wheat, the seller delivers the extra 2 tons, then the buyer should ____.a. accept 52 tonsb. refuse to take 52 tonsc. accept extra 1 tond. refuse to accept extra 2 tonsPart VI. Translate the following English sentences into Chinese or Chinese sentences into English1.FOB means that the seller delivers when the goods pass the ship’s rail nominated by the buyer at the namedport of shipment.2.Total amount, as its name suggests, is the sum of the money for one business transaction. It equals to the unitprice multiplied by the quantity of the goods.3.Generally speaking, the L/C should arrive to the seller at least 15 days before the time of shipment to allowsufficient time to check and amend, if necessary, the L/C and to arrange shipment.4.Under an FOB, CFR or CIF contract, port of shipment is usually proposed by the exporter and is stipulated inthe contract when confirmed by the importer.5.An exchange proviso clause may be stipulated in the contract to reduce the foreign exchange risks.6.We usually accept payment by irrevocable L/C payable against shipping documents.7.在CIF术语下，除了CFR条件下的义务外，卖方还必须办理海洋运输保险。

商务英语写作复习资料Ⅰ. Choose the Best Answer.1. We ______ be glad if you could send us samples and quotations.A. shallB. willC. shouldD. could2. If you find our price ______, please send us an email for our final confirmation.A. acceptanceB. acceptedC. acceptingD. acceptable3. By joint efforts we can _____ both friendship and business.A. increaseB. promoteC. expandD. extend4. The sugar was dispatched two weeks ago and __________ you by now.A. should have reachedB. should reachC. have reachedD. reach5. We wish to establish direct business relations __________ you.A. forB. withC. fromD. to6. Please send us your ___________catalogue together with samples you can let ushave.A. illustrateB. illustratedC. illustratingD. illustration7. We shall appreciate it if you will see to it that amendment is cabled _________delay.A. inB. out ofC. withinD. without8. We are unable to _______ with your request in your letter of Jan. 31, 2002.A. composeB. confirmC. conformD. comply9. We offer these goods subject ___________their being unsold on receipt of your order.A. inB. withC. onD. to10. _________, we are interested in building business trade relations throughout theworld.A. As your requestB. For your confirmationC. You informedD. For your information11. _______ you can reduce your quotations, we shall have to buy elsewhere.A. BeforeB. AfterC. Seeing thatD. Unless12. We are not in a position to supply you, as the goods are _______.A. without stockB. outside in stockC. out of stockD. no stock13. The goods under Contract NO. 3617 left here _______.A. in a good conditionB. in good conditionsC. in good conditionD. in the good condition14. We are ______ your letter of January 8 and will duly act on your instruction.A. upon receipt ofB. in receipt ofC. receiveD. to receive15.Our best quality products will find a ready ______ in your area.A. marketB. orderC. customerD. consignment16. Could you make us a firm offer _____________ shoes?A. ofB. forC. offD. at17. We _____ you for the special offer you send us.A. thankB. appreciateC. be gratefulD. thankful18. We are looking forward to _____ your L/C for Order No 123.A. receiveB. receivingC. be receivedD. be receiving19.As it involves only a small _____，we hope you will have no difficulty on promotion.A. qualityB. figureC. quantityD. number20. The stipulations in the relevant L/C should strictly __________ the terms set force in our Sales Confirmation.A. in conformity withB. in accordance withC. conform toD. conform with21. We will forward all the necessary information of the item mentioned above ____ receipt of your specific inquiry.A. atB. ofC. uponD. for22.We offer these goods subject ___________their being unsold on receipt of your order.A. inB. withC. onD. to23 Will you please send us your catalogue together ______ a detailed offer?A withB toC ofD for24 We are well acquainted ________ the market conditions in Southeast Asia.A. ofB. withC. forD. in25. When submitting our quotation, we suggested that the relevant L/C ___________as early as possible.A. be establishedB. establishesC. is establishedD. would be established26. As you failed to make delivery in time, we have no choice ___________ our order with you.A. but to cancelB. but cancelC. but cancelingD. but cancelled27. We shall appreciate ___________ us CIF Melbourne.A you quote B. you to quoteC. you quotingD. to you quoting28. We have been happy to ___________ your credit based on your promise to pay according to our terms.A. expandB. prolongC. extendD. lengthen29. The stipulations in the relevant L/C should strictly __________ the terms set force in our Sales Confirmation.A. in conformity withB. in accordance withC. conform toD. conform withⅡ.In Each Blank Space Write out the Word with the First Letter Given. 1. Please make out your Sales Contract in t______.2.Since we s__________ in the export of cotton and rayon goods, we wish to express our desire to trade with you in this line.3. Our urgent need of the goods requires prompt s______, for any delay in it would cause us inconvenience.4.If you do not have any of the listed in stock, please do not send s__________ intheir place.5. Owing to heavy c_________, many orders haven’t been made, we can only accept orders for October shipment.6.If the first order proves satisfactory, we will place with you many r_______orders.7.We look f_______ to your further orders.8.Thanks to your c_________, we succeeded in putting the deal through.9.We think that the quality of other products does not m_________ up to that ofours.10.I’m ready to place an o______ with you，but only one condition is that the goodsare confined to us.11.We are in the market for bed-sheets and would like you to q ______ us on theCFR Paris basis including sizes, colors and patterns.12.Will you please send us s_____ of the best printing papers you can offer of thefollowing kinds答案1.triplicate2. specialize3. shipment4. substitutes5. commitments6. repeat7.forward8.cooperation9.measure 10. order11.quote 12. samplesⅢ. Translate the Following Sentences into Chinese.1.We very much hope that you will be able to attend our wedding ceremony andlook forward to meeting you on 22 November.2. Customers will be provided with the best service owing to our long experience in the catering business.3. On behalf of every staff in the company, I would like to sincerely congratulate you on your recent appointment to General Manager of the Nottingham Bureau.4. We have great interest in importing your Ivory camera displayed at Guangzhou Trade Fair.5. Under the circumstances, all we can do concerning your request is to suggest you change to one of our European tours.6. Although the ABC Company has reserved the clubhouse for Saturday, we can instead offer you our conference room, which seats 60.7.The recommendation is based on the research I’ve done in the past three y ears,and I believe it will work well.8.We are interested in importing motorcycles and would be grateful if you wouldsend us a copy of your latest catalogue, your price list, and export term.9. As our market is now somewhat slow and prices are generally low, you can very fortunate in making purchase at this time.10. For your information, the market is strong with an upward tendency. We recommend your immediate acceptance.答案：1.我们非常希望你能参加我们的结婚典礼，希望能在11月22日那天见到你。

商务英语写作复习资料I ・ Choose the Best Answer.1.We _____ be glad if you could send us samples and quotations.A.shallB. willC. shouldD. could2.If you find our price ______ , please send us an email for our final confirmation.A. acceptanceB. acceptedC. acceptingD. acceptable3.By joint efforts we can _____ both friendship and business.A. increaseB. promoteC. expandD. extend4.The sugar was dispatched two weeks ago and _________ you by now.A・ should have reached B・ should reachC. have reachedD. reach5.We wish to establish direct business relations _________ you.A. for Be with C. from D. to6.Please send us your __________ catalogue together with samples you can let ushave.A. illustrateB. illustratedC. illustratingD. illustration7.We shall appreciate it if you will see to it that amendment is cabled ________delay.A. inB. out ofC. withinD. without& We are unable to ______ with your request in your letter of Jan. 31, 2002.A. composeB. confirmC. conform D・ comply9.We offer these goods subject ___________ their being unsold on receipt of your order.A. inB. withC. onD. to10. ________ , we are interested in building business trade relations throughout theworld.A. As your requestB. For your confirmationC. You informed D・ For your information11. ______ y ou can reduce your quotations, we shall have to buy elsewhere.A. BeforeB. AfterC. Seeing thatD. Unless12.We are not in a position to supply you, as the goods are ______ .A. without stock C. out of stockB.outside in stock D. no stock13.The goods under Contract NO. 3617 left here _______ •A. in a good conditionB. in good conditionsC. in good conditionD. in the good condition14.We are ____ your letter of January 8 and will duly act on your instruction.A. upon receipt ofB. in receipt ofC.receiveD. to receive15.Our best quality products will find a ready _____ in your area.A. marketB. orderC. customerD. consignment16.Could you make us a firm offer ____________ shoes?A. ofB. forC. offD. at17.We ____ you for the special offer you send us.A. thankB. appreciateC. be gratefulD. thankful1& We are looking forward to ____ your L/C for Order No 123.A. receive receivingC. be received D・ be receiving19.As it involves only a small ______ , we hope you will have no difficulty on promotion.A. qualityB. figureC. quantityD. number20.The stipulations in the relevant L/C should strictly __________ the terms set force in our Sales Confirmation.A. in conformity withB. in accordance withC. conform toD. conform with21.We will forward all the necessary information of the item mentioned above ___ receipt of your specific inquiry.A. at of C. upon D. for22.We offer these goods subject __________ their being unsold on receipt of your order.A. inB. withC. onD. to23Will you please send us your catalogue together _____ a detailed offer?A withB toC ofD for24We are well acquainted ______ the market conditions in Southeast Asia.A. ofB. withC. forD. in25.When submitting our quotation, we suggested that the relevant L/C as early as possible.A> be established B. establishesC. is establishedD. would be established26.As you failed to make delivery in time, we have no choice __________ our order with yoiLA> but to cancel B・ but cancelC. but cancelingD. but cancelled27.We shall appreciate __________ us CIF Melbourne.A you quote B・ you to quoteC・ you quoting D. to you quoting28.We have been happy to ____________ your credit based on your promise to pay according to our terms.A. expandB. prolongC・ extend D. lengthen29.The stipulations in the relevant L/C should strictly __________ the terms set forcein our Sales Confirmation.A. in conformity withB. in accordance withC. conform toD. conform withII .In Each Blank Space Write out the Word with the First Letter Given. 1. Please make out your Sales Contract in t _____ •2.Since we s _________ i n the export of cotton and rayon goods, we wish to express our desire to trade with you in this line.3.Our urgent need of the goods requires prompt s ______ , for any delay in it would cause us inconvenience.4.If you do not have any of the listed in stock, please do not send s ___________ intheir place.5.Owing to heavy c ________ ，many orders haven，t been made, we can only acceptorders for October shipment.6.If the first order proves satisfactory, we will place with you many r ___________orders.7.We look f ______ to your further orders.8.Thanks to your c ________ , we succeeded in putting the deal through.9.We think that the quality of other products does not m ___________ up to that ofours.10.Fm ready to place an o _______ with you, but only one condition is that the goodsare confined to us.11.We are in the market for bed-sheets and would like you to q ________ us on theCFR Paris basis including sizes, colors and patterns.12.Will you please send us s _____ of the best printing papers you can offer of thefollowing kinds答案I.tri plicate 2・ specialize 3. shipmont 4. substitutes 5. commitments6.repeat 7・forward 8. cooperation 9・measure 10・ ordorII.quote 12・ samplesIII.Translate the Following Sentences into Chinese・1.We very much hope that you will be able to attend our wedding ceremony and lookforward to meeting you on 22 November.2.Customers will be provided with the best service owing to our long experience in the catering business.3- On behalf of every staff in the company, I would like to sincerely congratulate you on your recent appointment to General Manager of the Nottingham Bureau.4.We have great interest in importing your Ivory camera displayed at Guangzhou Trade Fair.5.Under the circumstances, all we can do concerning your request is to suggest you change to one of our European tours.6.Although the ABC Company has reserved the clubhouse for Saturday, we can instead offer you our conference room, which seats 60.7.The recommendation is based on the research I^ve done in the past three years, andI believe it will work well.8.We are interested in importing motorcycles and would be grateful if you wouldsend us a copy of your latest catalogue, your price list, and export term.9.As our market is now somewhat slow and prices are generally low, you can very fortunate in making purchase at this time.10.For your information, the market is strong with an upward tendency. We recommend your immediate acceptance.答案：1.我们非常希望你能参加我们的结婚典礼，希望能在11月22日那天见到你。

《商务英语写作》期末复习资料一．商务写作基础知识简答题1.商业书信一般由信头（opening）、正文（body）和信尾（closing）三部分组成，那么信头部分一般包含哪些内容？2.收信人地址一般包括什么内容？请编写一个收信人地址来举例说明3.商业信函如果超过一页，第二页开始的随后各页应注明什么？4.宽式标点和严式标点的区别，请举例说明。

5.根据所给例子分析电子邮件地址的构成。

例子：； ;6.什么是enclosure(附件)？一般可以采用什么方法表示信函中还有附件？7.商业书信一般由信头（opening）、正文（body）和信尾（closing）三部分组成，那么信头部分一般包含哪些内容？8.写信日期：12/06/2011是指哪一天？美国和英国日期的写法有什么区别？是什么意思？ bcc是什么意思？两者的区别。

10.长篇业务报告的结构包括引言、报告正文、补充说明。

请具体说明各部分的具体内容。

二、商务信函类型判断：根据所给的句子，判断其所属的商务信函的类型：查询信、复查询信、销售信、订购信、催款信、付款信、投诉信、复投诉信、求职信、社交信。

1.Could you please send me a catalogue of your office equipment range?2.Would you like to know which toothpaste most dentists use?3.Further to my letter of 2 July in which I requested that you pay the outstandingsum of S$3750 to our account, I was disappointed to discover yesterday that we have still not received a cheque from you fro the overdue amount.4.Enclosed please find our cheque to the sum of HK$55,200 in full settlement ofthis invoice.5.Thank you for your fax dated 25 March requesting the above mentioned report onthe retail industry in the USA. I take great pleasure in enclosing details of this report.6.We agree to your quoted prices, as stated above, and anticipate receiving thegoods on or before 10 October.7.I should like you to replace these faulty disks with fully-functioning Grade‘A’ disks within the next week.8.We take all our customers’ comments seriously. With this in mind, we are morethan happy to make special arrangements to have your order ( no. 735228) delivered in the next three days.9.I should like to apply for the position of Senior Secretary at your company thatwas advertised in the Classified Section of the Business Post on 7 December.10.I was really delighted to hear that you have been elected to the Board of Directorsat Aston Engineering. Let me among the first to congratulate you.11.I should appreciate further details about the camera you advised in PracticalPhotographer.12.In independent tests, the CX2 showed that it was up to twice as reliable as otherleading brands.13.If you are experiencing difficulties with our payment scheme, please come toour gallery and discuss the matter.14.I am enclosing a cheque for S$3750 to clear the outstanding balance of my accountwith Jamboree Art Gallery.15.Thank you for your letter of 30 November requesting a quotation fro the proposedrefurbish of your refectory and office furniture.16.Please arrange to send us the following books for an exhibition which we arearranging of the work of contemporary Hong Kong photographers.17.I am afraid I really must complain about the quality of these machines. You appearto have supplied us with a product which falls far below the standard our customers expect.18.I refer to your letter of 27 March 2011 regarding the standard of the VCRs wesupplied to you recently. Thank you for bringing this matter to our attention.19.I enclose my resume and look forward to having the opportunity to answer anyquestions you may have regarding my application.20.I take great pleasure in inviting you to an exclusive exhibition of the worksof the Mexican sculptor, Joachim Paz.三、信函翻译书上的信函翻译，重点复习P10 Subject: Integrated Circuit BoardsP71 Forthcoming cultural and educational events四、写作Section A:Requirements: Write a reply to the following letter. You should include all the necessary parts of a business letter and provide necessary information according to the original letter.原信见P76回复信件P92Section B:Write a letter for the following situation.You have just received a letter pressing for overdue payment. Write a letter of payment to include the following particulars.(1)Explain that payment was delayed because your accounting department made anoversight in making remittance.(2)Inform the seller that the sum has been sent to him by Telegraphic Transfertoday.Section B:Write a letter to order something from a foreign company. Please include the following information:(1)previous contact(2)details about the items you ordered, such item number, quantity, color, size,unit price, total price, etc.(3)time for delivery, payment terms and discount。

商务英语期末考试重要知识点.（推荐阅读）第一篇：商务英语期末考试重要知识点.第一题翻译选择;第二题短语互译;第三题阅读;第四题完型填空1.Rising damp, if not treated effectively, could in time cause extensive damage to the structure of your home, ruin decoration and furniture.如果处理不当,墙内潮气最终可能会对房屋的结构造成大面积破坏,毁掉装修和家具。

2.This contract is entered into as of the seventh day of March, 2002, by and between Lonk Co.Ltd., a corporation organized under the laws of the United States of America(hereinafter called t he “Purchaser”, and Wingo Co.Group, a corporation organized under the laws of the People’s Republic of China(hereinafter called the “Seller”.本合同由依照美国法律成立的龙科有限公司 [以下简称买方 ]和依照中华人民共和国法律成立的文果集团公司 [以下简称卖方 ]之间于 2002年 3月 7日订立。

3.Multinational bank's services include issuing letter of credit, buying and selling foreign exchange, issuing banker's acceptances, accepting Eurocurrency deposits, making Eurocurrency loans, and assisting in the marketing of Eurobonds.跨国银行提供的服务包括开立信用证、买卖外汇、开证行承兑、接受欧洲货币储存、提供欧洲货币贷款以及发行推销欧洲货币债券。

商务英语写作复习题1．建立业务关系的信函●信息来源（告知对方你是从何渠道了解到对方的）●对你的公司做简单介绍（公司的业务范围，稍稍“宣传”一下你公司的产品和服务。

●写信的目的（你想与对方做什么生意，比如，想购买对方的产品，推销你自己的产品，想与对方建立合资公司等）。

●表达与对方合作和早日收到回复的愿望。

Sample LetterMay 10, 2003Dear Sirs,We have obtai ned the name and address of your corporation from the Commercial Counselor’s Office of your Embassy in our country, through whom we learned that you are the manufacturers and exporters of bamboo products.We are very pleased to communicate you for the possibility of trading together. We have been in business as importers of general merchandise since 1965 and can particularly boast of having vast and wide experience in the business line of bamboo products. Our bankers are Guarantee Trust bank, Holland, from whom you will be able to get any information you may require concerning our business character and financial standing.We should appreciate it if you would let us know your trade terms and forward us copy of your catalogue or helpful literature and your latest price list.We look forward to the pleasure of hearing from you soon.Yours faithfully2．订购函你公司准备向某公司订购一批产品。