商务英语模拟 接机-酒店

商务英语口语会刊－出差出差（1）1.Airport pick-up 接机A:Anybody picks you up at the airport?B:My secretary arranged it. I just hope the chauffeur will show up.A：有人去机场接你吗？B：我的秘书安排了，我只是希望司机能到。

2. Book a hotel 订酒店A: Who booked the hotel for you?B: Ms. Wang did. It's Shangri-La.A：谁帮你订的酒店？B：王女士定的，是香格里拉。

3.Expense standard 差旅费标准A: What's the expense standard for travel?B: I have the information. I'll email it to you.A：差旅费标准是怎样的？B：我这有，我会发电子邮件给你的。

4.Kill time 消磨时间，打发时间A: I have about one hour to kill. Any recommendations where to go?B: You can get on the Internet in the VIP Lounge. That's the best time to kill time.A：我还有一个小时没事儿干，能推荐什么地方可去吗？B：你可以去贵宾室上网，那里是消磨时间的去处。

5.On the road 旅行，公出A: I'm on the road a lot recently.B: That's not bad, you get to see other cities.A：我最近总出差。

B：那也不错，你有机会看看其他城市。

出差（2）1.Out of town 出城，旅行，出门A:I'm going out of town.B:Business trip?A:Yes.A：我要出门。

商务英语口语考试
考试以情景对话的形式进行(两名同学一组),每组考试时间约为7-8 分钟.
考试题目:
ABC公司有意与TW公司在产品销售方面进行合作。

Mr.Hunter 是ABC公司的销售代表，小李是TW公司产品研发部的副主管，主要负责产品的研发，设计及研发部人员培训。

TW公司派小李全程接待Mr.Hunter. 从机场接机，到入住酒店，从参观研发部门，到产品介绍，小李给Mr.Hunter 留下了十分深刻的印象。

考试要求：
1.此考题要求考生的对话内容涉及机场接机（1），入住酒店（1），参观研发部门（2），及产品介绍（3）四个场景，缺一不可。

2.考生不能拿草稿读，要表情生动，语言流畅。

ChapterⅡReceiving Clients(接机，参观产品,社交娱乐等）Background Knowledge (公司、人物介绍,对话情景）Susan Wang，sales manager of Sunshine Import & Export co. ltd and her secretary ，Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport。

一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L：Excuse me, sir。

Are you Mr. Johns from Global Trading Inc.，New York? J: Yes, I am。

You must be Diana Li from Sunshine Import ＆Export co. ltd?L: Yes，it’s my pleasure to meet you. Welcome to Shanghai。

Did you have a pleasant trip?J: Well, I enjoyed it very much。

L：Anyway it's a long way to China，isn't it？I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L：Great. Well, let’s go。

2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager。

酒店情景对话（英语·前台·入住）第一篇：酒店情景对话(英语·前台·入住)English Drama of Hotel Management English英语话剧酒店管理英语Service Counter（A：Receptionist/the waitressB：Guest）A: Good afternoon.Welcome to Qingdao Sea-view Garden Hotel.Can I help you, sir?B: Well, I’m~~~ from `````.I’d like to check in, please.A: All right.Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before.I would like to know which standard room do you have ？A: Wait a moment, please。

We have triple room, standard double room, and standard single room.What kind of room do you need?B ：what’s the price for standard double room？A：oh，sir。

the price for standard double room is 288 Yuan。

B: What!Why is so expensive？A：yes，sir。

Our hotel is an international 5-star chain hotel，and adoptsinternational standard price。

triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan.all the room has TV, AC(air conditioner), free internet access and breakfast.Oh, excuse me，the dinning roomlocates at 6th floor, between 7am to 9am.B：OK，I know now。

酒店前台接机接待流程英语Airport Pickup Guest Reception Procedure.Pre-Arrival:Confirm the guest's arrival information (flight number, arrival time, number of guests).Check for any special requests or VIP status.Prepare welcome amenities and guest information pack.Arrival at the Airport:Greet the guest warmly upon their arrival at the airport.Identify yourself and the hotel you represent.Assist with luggage retrieval and ensure it is loadedonto the hotel's transportation.Transfer to the Hotel:Provide the guest with information about the hotel's location, amenities, and services.Engage in pleasant conversation to make the journey comfortable.Ensure the guest is satisfied with the transportation arrangement.Arrival at the Hotel:Welcome the guest to the hotel and thank them for choosing your establishment.Assist the guest with their luggage to the front desk.Greet the guest by name and confirm their identity.Check-In Process:Obtain the guest's identification and credit card for registration.Verify the guest's reservation and room availability.Process the check-in efficiently and accurately.Provide the guest with the room key and any necessary information cards.Guest Orientation:Provide a brief overview of the hotel's facilities, including restaurants, fitness center, and other amenities.Explain the hotel's safety and emergency procedures.Offer assistance with any special requests or needs.Escorting to the Room:Accompany the guest to their room and ensure they are satisfied with its condition.Explain the room's features and amenities.Answer any questions or provide additional information.Departure Preparation:Inquire about the guest's departure plans and offer assistance.Confirm checkout time and make arrangements forluggage storage or transportation.Thank the guest for their stay and invite them toreturn in the future.Additional Considerations:Be professional, courteous, and attentive throughoutthe interaction.Maintain eye contact and use clear and concise language.Offer personalized service tailored to the guest's individual needs.Handle any unexpected situations promptly and efficiently.Ensure that the guest leaves with a positive impression of the hotel and its staff.Sample Dialogue:Airport:"Good evening, Mr. Smith. Welcome to our city. I am Emily from the Grand Hotel. I will be assisting you with your arrival today."Transfer:"We have a comfortable limousine waiting for you outside. During our ride to the hotel, let me tell you a little bit about our amenities and services."Check-In:"Welcome back to the Grand Hotel, Mr. Smith. We have you booked in a spacious king room on the 10th floor with a stunning city view."Room Orientation:"Your room is equipped with a minibar, coffee maker, and a flat-screen TV. The bathroom features a marble bathtub and a separate shower."Departure:"Mr. Smith, your checkout is scheduled for tomorrow at 12 PM. We can arrange a taxi to the airport or store yourluggage until your departure."Final Farewell:"Thank you for staying with us, Mr. Smith. We hope you enjoyed your time and look forward to welcoming you again soon."。

ChapterⅡReceiving Clients（接机，参观产品，社交娱乐等）Background Knowledge （公司、人物介绍，对话情景）Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant tripJ: Well, I enjoyed it very much.L: Anyway it’s a long way to China, isn’t it I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L: Great. Well, let’s go.2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang.W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.J: Thank you. I have been looking forward to this trip.W: We’ll do everything we can to accommodate you and make you comfortable.J: You are so nice. I hope we’ll have a good cooperation.W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company.J: Good idea. Let’s go.二，Client Reception1．Introducing the company.Miss Wang and Miss Li are introducing the company to Mr. Johns.W: Here is our company, Sunshine Import & Export co. ltd.J: Yes, I’ve heard the company for a long time.W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line.We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers.L: Yes, and we always take customers first.J: Great. Do you have any new productsW: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.J: Wonderful. Can I have a look at these new productsW: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products.2．Introducing the department.L: Follow me please, Mr. Johns. This is our marketing department.J: Looks great.L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department.J: I’ve heard a new kind of chemical product has been developed by thisdepartment.L: Yes, this department is very important for the company. It is called “heart” of the company.J: Do you have Dispatch departmentL: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department.J: It means whatever problems we have after sales, we can get help from this department.L: Yes, we always take customers as our Gods. Our after-sales service is perfect.3．Introducing the products.Miss Wang and Miss Li are introducing the products to Mr. Johns.W: Mr. Johns, now let me show you around our product exhibition room. J: I can hardly wait to visit the products.L: This way, please.W: Ok, we are in the product exhibition room. Our latest products are exhibited here.L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us.J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samplesW: Of course, please.(Mr. Johns is study the samples carefully.)J: Now I can’t wait to consult the details of the contract.三，Social Activities1．Appointment and Visiting.Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o’clock in the afternoon. He’s in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.L: Mr. Johns, may I help youJ: I would like to see Mr. Chen.L: Do you have an appointmentJ: Yes, he knows I’m coming. Our meeting is set for 2 o’clock.L: Please wait for a moment.(Miss Li is telephoning to Mr. Chen. Mr. Chen confirm s the appointment with Mr. Johns)L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time. J: Thank you! Have a good day.(Mr. Chen is having a meeting with Mr. Johns)C: Nice to meet you, Mr. Johns.J: Nice to meet you, Mr. Chen.C: Do you have a good time hereJ: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talkC: You are a man of action, Mr. Johns. I’d like to invite you to a dinner party at the Grand Hyatt Hotel at 7 o’clock in this evening. After the dinner, we’ll make a time for our business talk. Ok？J: Thank you for your kindness. I’ll be delighted to arrive on time. C: See you later.J: See you.2．Giving a Banquet.Mr. Chen is holding a banquet for Mr. Johns. Mr. Guan, the manager ofResearch and Development, Mr. Xiao, the finance department manager, Miss Wang, the sales manager, Miss Li, the secretary are all present.C: Mr. Johns, it’s a pleasure to have you here.J: It’s very kind of you to have invited me.C: Now. I’d like you to meet my friends. Allow me to introduce them. This is Mr. Guan, He is in charger of the Research and Development Department. This is Mr. Xiao. He is the finance department manager, and you know, Miss Wang, the sales manager, Miss Li, the secretary. They are with us evening. J: Oh, how nice. I am glad to meet you Mr. Guan and Mr. Xiao.G.&X. : Glad to meet you, too.J: It’s nice to see you again, Mr. Wang and Miss Li.W&L: Nice to see you again, Mr. Johns.C: Now, let’s be seated. This food is a Shanghai specialty. It’s very popular here. Help yourself, please.W: Make yourself at home and eat it while it is hot, Mr. Johns.J: Thank you. These dishes are all delicious. What’s the name of this C: It’s named Sautéed Shelled Shrimps. It tastes fresh, doesn’t it J: Yes, it’s wonderful. Thank you, Mr. Chen, what do we say in Chinese for “Bottoms up”C: We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei!ALL: To our friendship and cooperation. Ganbei.3．At the Export Commodities Fair.Miss Wang, the sales manager is taking Mr. Johns to visit the Export Commodities Fair.W: Mr. Johns, this way, please. The fair has been held once a year since 1990. Many visitors come to the Fair every year. And the number of visitorsis increased every year. This year the number is expected to be over 10,000.J: I am excited to be here. How crowded with the people.W: Yes. Be careful. The Fair has become very important in our foreign trade. There are about 20,000 new products on display. Many Chinese foreign trade companies come here and do both import and export business here.J: I suppose these products of the exhibition fair must be quite new in design. I am interested in looking around.W: Ok, let’s go.Notes:1．sales manager: 销售经理2．import: [im'pɔ:t] :n. 1. 进口，输入 2. 进口商品 v. 1. 进口2.输入 3.引进3．export: ['ekspɔ:t]: n. 1. 出口, 输出 2. 出口商品 v. 1.出口 2.输出4．Global Trading Inc.: Inc=incorporation 公司全球贸易公司5．accommodate: v. 1. 向…提供住处, 提供住宿2.使适应,使符合一致(to) 6．make sb. comfortable: 使某人宾至如归7．cooperation: [kəu.ɔpə'reiʃən] n. 合作,协作8．hear …for a long time: 久仰大名9．competitive: [kəm'petitiv]: adj. 竞争的，比赛的10. supplier: n. 供应商11. line: 行业12. Rongalite C 98 PCT in lumps 98%雕白块(块状)13. appreciate: [ə'pri:ʃieit] v. 欣赏，感激,赏识14. purchaser: ['pə:tʃəsə] 买方,购买者15. Research and Development Department: 研究和发展部门16. the best-selling lines: 畅销品17. marketing department: 市场部门18. Dispatch Department: 运输部门19. After-sales department: 售后服务部门20. exhibition: [.eksi'biʃən]: n. 展示, 展览21. warranty: ['wɔrənti] n. 保证,担保22. rely on: 依赖,依靠,对…放心23. confirm: [kən'fə:m] v. 确定，批准, 证实delighted to: 很高兴做..25. banquet: ['bæŋkwit]: 宴会,筵席26. in charger of: 对…负责27. be seated: 坐下28. Sautéed Shelled Shrimps: 水晶虾仁29. bottoms up: 干杯Useful phrases and sentences1.I am so pleased to have met you here.我很高兴在这里见到了你。

【导语】在⽇常的商务交谈中，对于机场接机和酒店住宿安排是经常的事。

那么关于酒店住宿的英语应该如何表达呢？以下是整理的初级商务英语⼝语之酒店住宿，欢迎阅读！1.初级商务英语⼝语之酒店住宿 Where can I have my breakfast tomorrow morning? Is there a Chinese restaurant here in this hotel? My suit need to be ironed as soon as possible. Then how much do you charge for that? Do you have any bus-tour service at this hotel? Where can I have my breakfast tomorrow morning? 请问明天早上我在什么地⽅⽤早餐? My suit need to be ironed as soon as possible. 我的西服需要马上熨烫。

Then how much do you charge for that? 那你们怎么收费的? Do you have any bus-tour service at this hotel? 你们旅馆有安排汽车观光旅游的服务吗? Do you have a room available for this weekend? 这个周末你们还有空房吗? We can give you 10% off. 我们可以给您打九折。

We have two restaurants. 我们酒店有两个餐厅。

Yes, we have one on the tenth floor. 有的，我们在10层有⼀个。

Do you have a morning wake-up call service? 你们有早晨电话叫醒服务吗? When will you need your clothing? 你什么时候⽤你的⾐物? Would you like me to clean the room now? 我现在来打扫您的房间好吗? Would you like to use the quick laundry service? 您需要加急服务吗? What services come with the rate? 付费服务都包含些什么呢? We offer many different kinds of tours. 我们提供许多不同的观光旅游。

情境一接机：导游1：Excuse me, are you Mrs. Smith?游客A: I'm Smith. These two are friends of the same business导游1：Hello, welcome to Changsha. I'm Xiao Zhang, a tour guide from Shewai Travel Agency导游2：Hello, I am Xiao Wang from foreign Travel Agency. Xiao Zhang and I will be your tour guides for this trip to Changsha.游客B：Nice to meet you. Thank you for picking us up.导游1：You must be very tired after the long flight. First, I will take you to the hotel to have a rest. The car is in the parking lot.游客C：Great. Let's go to the hotel. I'm really tired.导游2：Let me help you with your luggage游客C：Great, thank you.导游2：My pleasure情境二酒店点餐：服务生：Good evening. Do you have a reservation游客A：We don't have a reservation服务生：Ok，How many would you like to eat?游客B：We have three of them。

服务生：This way, please。

Here is your table. Is this all right?游客C：Is the window seat over there reserved?服务生：It was not booked by a guest游客C：Let's sit over there, shall we?游客B：Sure, just sit over there。

商务英语机场接机情景对话以下是一个可能的商务英语机场接机情景对话：Peter: Hello, is that John?John: Yes, speaking.Peter: This is Peter. I'm the one who arranged to pick you up at the airport.John: Ah, yes, Peter. Thank you for coming to meet me.Peter: You're welcome. Shall we get going?John: Sure. I just need to finish some paperwork and then we can head out.Peter: No problem. I'll wait for you over here.(A few minutes later)John: Alright, I'm ready to go.Peter: Great. Shall we head to the car?John:Sounds good. Lead the way.(In the car)John: So, what's the plan for today?Peter: We're going to go to the office and meet with the rest of the team to go over the contract.John: Okay, that sounds good.Peter: Then we'll head to the restaurant for lunch.John:Sounds great. I'm looking forward to trying some local food.Peter: Me too. It should be a busy but productive day.John: Exactly. Now let's get going before we're late.(They arrive at the office and meet with the rest of the team)John: So, what do you think of the contract so far?Peter: I think it's in good shape, but we still need to go over a few things before we sign.John: Okay, that's good to hear. Let's make sure we get those things squared away before lunch.Peter: Definitely. We don't want anything getting in the way of our deal. (They work on the contract for a while and eventually agree on all the terms)John: Great job, everyone. This looks like it's in good shape.Peter: Yes, now all that's left is to sign and we can celebrate over lunch. John:Sounds like a plan. Let's head to the restaurant and enjoy some food and drinks.Peter: Agreed. It should be a wonderful day.(They head to the restaurant and enjoy a delicious meal)John: Thank you for arranging this trip, Peter. It's been a pleasure working with you.Peter: You're welcome. It was my pleasure. I look forward to doing business with you again in the future.John: Same here. I'll make sure to keep in touch.(They shake hands and part ways, each heading back to their respective homes or hotels)。

酒店英语情景模拟对话以下是一个酒店英语情景模拟对话，内容为一位客人在酒店办理入住手续：Front Desk: Good afternoon, welcome to our hotel. How may I assist you today? Guest: Good afternoon, I have a reservation under the name of John Smith. Front Desk: Thank you, Mr. Smith. Let me check our system for your reservation. Yes, I have your reservation for a standard room for two nights. Is that correct? Guest: Yes, it is. Front Desk: Great. Would you like to pay by cash or credit card? Guest: Credit card please. Front Desk: Okay, please insert your credit card here and enter your pin number. Guest: Here you are. Front Desk: Thank you. Please sign here to confirm your payment. Guest: Sure. Front Desk: Thank you, Mr. Smith. Here is your room key. Your room is on the 5th floor, room number 502. The elevator is to your right. If you need any assistance or have any questions during your stay, please don't hesitate to contact us at the front desk. Guest: Thank you.I appreciate your help. Front Desk: You're welcome. Enjoy your stay at our hotel. This is a simple example of a hotel check-in conversation. The front desk clerk verifies the guest's reservation, collects payment information, and provides the room key and relevant information. The guest can then proceed to their room and enjoy their stay at the hotel.。

(R: Hotel Receptionist G : Guest)R: Good morning, reservation, may I help you ?G: Yes I’d like to book a room .R: Yes, sir. when for ,please ?G: December 1st,R: For how many nights ?G: For two nights.R: How many of you please?G: Just one.R: Which type of room would you prefer, a suite , a double or a single ? G: I’m traveling alone , so a single room will doR: one moment , please . I’ll check our room availabilities for those days. Sorry to keep you waiting , sir .we have a single at 538 yuan,is that all right?G: OK .I’ll take it.R: Thank you , sir. may I know your name , please ?G: Yes ,It’s zhao cunR: How do you spell that , please ?G: z-h-a-o,c-u-n.R: Yes, Mr.zhao .your phone number, please?G:My city code is 0312 , my phone number is 2569283R: What time do yo expect to arrive , sir ?G:Oh , around 5 p.m ,I suppose .R:OK. Sir . May I confirm your reservation,now?G:OK.R:Mr.zhao You have successfully reserved a single room at the price of 538 yuan .You will arrive at December 1,and you will stay for two nights your telephone number is 0312-269283. Is that all right?G:That’s right .R:Is there anything else I can do for you?G:No.R: OK ,Mr Zhao.We look forward to seeing you .Bye-bye.。

BEC商务英语模拟情景口语：旅馆F: Hello, welcome to prise star hotel. How may I do for you?M: Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.F: And what name of reservation made under?M: It should be under Steve Johnson.F: Mmm, let me see, it seems there is no Johnson listed for a room for tonight, is there any other name that you reservation list under?M: No, here is the confirmation number, would that help? It is 898007,I had the room booked with a visa cord card.F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some identification and the credit card you booked the room with if you dont mind.M: Sure, here it is. Would it be possible to check out and pay the bill in the morning, also, what time is breakfast served?F: There is a continental breakfast buffet from 6:00am to 10:00am, its in the lobby.Also you can settle your bill in the morning, but we require a 20% deposit upfront, but I can just keep a record of your credit on file. Ok, Ive got you all set up if you could just sign here, and initial here, here is your room key, anything else I can do for you?M: Yes, could you call me a taxi please?1.商务英语的情景口语练习2.商务英语情景口语精选3.情景口语商务英语4.商务英语情景口语对话5.商务英语情景交际口语6.商务英语情景口语：还盘7.BEC商务英语实用口语8.商务英语BEC初级口语9.BEC商务英语情景对话：客户会议10.我们只招兼职的模拟商务英语情景口语。

商务英语——接机对话(1)(At the company)A:Miss Shao,today our important customers Mr Tao and his colleague will come to our company.They will be arriving in Pu Dong airport for the first time thismorning,so we need to pick them up and help them get settled in. B:Ok,boss.Which flight will they take?A:They will take the CA982 flight and arrive at 10o’clock.,besides,they will get out at the gate No 8.B:Yes,boss,I will prepare the nameboard soon.(Take out the moblie phone) Xiao Chen,we need to pick up the customers at Pu Dong airport now.Please get the carready.C:No problem,Miss Shao.(Arrive at the airport)C:Boss,we are arriving at the airport now.A:Miss Shao,don’t forget the nameboard.B:Yes,boss.A:Today Mr Tao will wear a dark blue suit and his colleague will wear a black suit.B:Oh,they are over there.A:Excuse me,are you Mr Tao?D:Yes,I am.A:Welcome,Mr Tao,I’m Miss Hu,company A’s boss and this is our manager Miss Shao.D:Nice to meet you.A:Nice to meet you too.B:Nice to meet you too.D:Let me introduce this one,our manager,Mr Xiang.E: Nice to meet you.A:How is your tirp?I guess you had a tirp over 4 hours. D:Yeah,it is good,but kind of tired now.A:Ok,we have booked a hotel for you near here,let’s go there first to have a rest，then we will have lunch together.D:That’s very kind of you.B:Are the luggage all here?E:Yes,there are all here.B:Let me help you to carry these luggage,I know you are veytired.Our car is waiting outside the airport.Shall we go now?E:Thank you.Let’s go.B:This way please.。

接待客人酒店英语对话前台情景练习酒店英语现在越来越受到人们的关注，学习一些常用的酒店英语口语十分重要。

下面店铺为大家带来接待客人酒店英语对话，欢迎大家参考学习!接待客人酒店英语对话篇1O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。

需要我帮忙吗?G:Yes,Could you tell me how to get to your hotel?是的，你能告诉我怎么去酒店?O:Where will you be coming from,sir?你从哪儿来的，先生?G:From the railway station.从火车站来的O:It's about a 20-minute walk.If you like,you can take No.20 Bus.It'll take you right here.大约20分钟的行程，如果你愿意可以在这里做20号巴士。

G:Good,thank you.好的，谢谢你。

O:You are welcome,sir.We look forward to serving you.欢迎您先生。

我们期待你的光临。

接待客人酒店英语对话篇2B:This is your room.After you,sir.May i put your bags here?这是你的房间先生。

我可以吧你的行李放在这里吗?G:Sure,Just put them anywhere.当然，随便放吧。

B:Here is your room key,Is this the correct number of bags?这是您的房间钥匙,行李的件数对了的吧?G:Let's see.Yes,that's all.让我看看。

是的，全在这儿了。

B:May i hang your coat in the closet,sir?先生，你的外衣我给你挂在衣柜里可以吗?G:Ah,yes.Thank you!啊，好的，谢谢你!B:You're welcome,sir.Shall i open the curtains for you?欢迎光临先生。

客房情景对话Service Position:The Housekeeping Department is one of the main operational departments of a hotel. It’s main duty is to see to the cleanliness and good order of all the rooms and public areas in the hotel, provide all kinds of facilities and services so as to create a convenient comfortable, tidy and secure living environment for the guests. Moreover, it also provides supports for other departments and coordinates the work closely with other department.Housekeeping is the heart of the hotel industry, though it doesn’t generate sales directly, as the Food＆Beverage Department and the Sales Department do. The entire hotel depends on the smooth, efficient management of the Housekeeping Department.H: HousekeeperG: Guest清洁房间、洗衣服务Procedure of Service:●Knock at the door gently three times.●Say: “Housekeeping”.●Ask the guest whether he can clean the room now.●Greet the guest.H: Housekeeping. May I come in?G: Yes. Come in, please.H: I’m sorry to disturb you, sir. May I clean the room now?G: OK, you can do now. And I have some clothes to wash. C an you send someone to Room 202 to pick up my laundry?H: Certainly, sir. Would you like express laundry or ordinary laundry service.G: What is the difference?H: We charge 50% more for express, but it only takes 5 hours. Which one would you prefer?G: express laundry service.H: OK. I’ll ask somebo dy to pick your laundry at once. I hope you have a good day.Good-bye .晚床、加床服务Procedure of Service:●Ask the guest if he wants turn-down service now.●Turn down the bed.●Express your wishes to the guest.H: Good evening, Housekeeping. May I come in?G: Come in, please.H : Good evening，sir. May I do the turn-down service for you now？G: Ok, You can do now. Could I have an extra bed? One of my friends will stay here with me for a night.H: Of course. But please call the front desk first. With the permission of the front office, I’ll get you one.G: Ok, I’ll call them then. How much shall I pay for the extra bed service?H: The rate of the extra bed is 30RMBG: Thank you very much.H: You’re welcome. I hope you have a very pleasant evening.送餐服务Procedure of Service:●G reet the guest●Get the information from the guest.What the guest wants.The special demands for cooking.The guest’s name and his room number.●Confirm what the guest books.●Tell the guest the order will be ready soon.H: Good morning，room service. What can I do for you?G: I’d like to book you room service for breakfast.H: We offer three types of breakfast: American, continental and Chinese. Which one would you prefer?G: What does Continental breakfast have?H: Oranges juice, toast with butter, coffee or tea?G: That would be fine, I will take it. I'd like a coffee with two sugars, please.H: I see. May I have your name and room number, please?G: Sure, Jon Smith in room 202H: Let me confirm your order. Mr Jon Smith in room 202, continental breakfast, coffee with two sugars. Is that right?G: Exactly. Is there an extra charge for room service?H: We add a 10% service charge.G: Ok, Please send them as soon as possible.H: Your order will arrive in 15 minutes, See you.设备电器维修服务Procedure of Service:●Greet the guest●Patiently and carefully listen to what the guest says.●Say “sorry” or “apologize” to the guest.●Get the room number from the guest.●Tell the guest what will be done at once.●Inform the repairman to repair at once.●Check what has been made by the repairman.H: Good evening, Housekeeping．May I help you？G: Yes, There is something wrong with some of the facilities in the bathroom.H: I’m sorry to hear that. What exactly is the mater, sirG: The toilet doesn’t flush, I can’ t turn off the faucet. The bathroom will become a small lakeH: First, I do apologize for the inconvenience. I’ll have the Maintenance Department fix these right now. Would you please tell me your room number?G: 202H: Room 202. Thank you for bringing the problems to our attention. And I apologize for the inconvenience as well. The repairman will come to your room soon.G: Ok, I see.H: I’ll call you in about 20 minutes.。