a01 新科技给退养者领取养老金带来方便 英文
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New Technology Makes Convenience for the
Pensioner
Voice from the GSIS Customer Teleservice: Welcome to the GSIS Customer T eleservice. We are happy to serve you.
Hostess: Since May last year, those words have been music to the ears of many elderly Filipinos, especially those living on remote islands.
Voice from the GSIS Customer Teleservice: Y ou have selected annual renewal of active status...
Hostess: A telephone call but not a track, a survival test that’s not a trial of endurance. That’s what t he voice means to 63-year-old retired government employee Mrs. Ramadia Spasina, whose birthday celebrations once included this horrendous journey from her island home on Bantayan to the nearest pension office in Cebu city. And all to prove that she had survived another year into retirement.
Ramadia Spasina: When I renewed my status as a pensioner, I took about four kinds of transportation. From the house, I ride in a tricycle. I again ride in a jeep that will take us to the pier. And then from the pier, we rode in a boat or a ship to Hagnaya, and that bus will take us to the city. Most often when I ride in a bus, I feel dizzy, and most often I throw up.
Hostess: All in, Mrs. Spas ina’s journey took her seven hours. And she made so well she has to rest over night before visiting the pension office to renew her active status. Something had to be done.
Jean Bengo Rusela,the Philippines Government Services Insurance System:We pity the pensioners are doing that every year. So that’s why we have to think of a way for them to continue receiving their pension without giving them problems in terms of traveling and mobility and all that. Hostess: That was Jean Bengo Rusela of the Philippines Government Services Insurance System, who spoke to me recently during a visit to London.
Jean Bengo Rusela: Last May 2008 we launch a new system to provide better services to our pensioners, especially our pensioners who are living most of them in an island all over the Philippines. And since the use of the cellular phone is very popular in the Philippines, we thought of using the voice as a medium for them to access our system.
Hostess: In fact, the g overnment’s Voice Activated Processing System or GVAPS would eliminate the need for officials to have to see pensioners in order to confirm their rights to benefit. It was to recognize them over the phone by their voices alone. Now, once a pensioner has recorded a few words onto the system, GVAPS create a unique voice print for them that is hard to fool they say, as a fingerprint. That’s because it relies not on accents, for instance, but harder-to-fake sounds, such as those produced by the caller’s un ique throat, mouth, and tongue. All th at’s n eeded for identification then are a few words.。