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一、回盘出鞘，无人响应，如何趁热打铁如果买家不回复你，我会先分析下原因，一般情况下会再写封追踪信给他：Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer?We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.Your early reply will be highly appreciated.Thanks&Best regards,Miya这一封邮件一出，可以增加20%的买家回复率！二、不要放弃，70%的时机就在眼前如果客人还没有回信，一周后再问客人不回信的真实原因。
(一般情况，70%的客人会告诉你他的原因)Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you.I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!三、不要以为买家两次不回复你，就是没戏了，希望在你自己的手中之后的日子里，可以尝试新产品的报价，刺激下客人的神经。
客户不回邮件该如何跟进作为一名新人，客户不回你的邮件，会受打击。
做为有经验的业务，客户太多，一个个的跟进，费神，累人。
何不作出一份有效地跟进邮件表呢, 让客户跟着你的节奏走。
个人觉得效果还是不错，大家可以根据自己的情况作些改变，做出一份属于自己的文件吧～会让你在跟进客户的时候省时省力～刚给客户报价了之后一定要做到勤跟进。
在第一个月最好能够跟进到十次以上，后续就客户情况可以放缓步伐了。
报完价后第一件事情就是询问客户对于我们报价的看法，评价，并且要问几次。
很多人都知道，有一部分客户在这个时候就会给你回复了的。
一(询问客户对报价的看法Dear xxx,Hope everything goes well with you～Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards二(追问客户的评价，求回复Dear xxHow are you recently?Several days no news from you have you got my enquiry for xxxx?Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.三(本着小强精神，保证客户收到了报价，重发报价Hello, xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sendingit again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.Waiting for your favorable reply soon!Best wishes四:利用报价的有效期给客户一点压力Hello, xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.Wish we will promote business.Best regards.好吧，关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然询盘的转化吧。
外贸案例| 被客户已读不回，重新建立联系的5封邮件做贸易，常常要面对客户突然神隐的状况。
如：邮件不回，社交软件留言不答复或约定好的电话/视频会议不出现，都是常见的事儿。
不过客户已读邮件不回或会议爽约，并不代表双方合作的终止，具体问题要具体分析。
首先，业务员要根据所掌握的客户信息及业务内容，认真分析客户的具体情况，仔细研判是否继续跟这个客户合作。
其次，要确认是否是目标客户，有了确切的结果后，可以通过拟写以下有针对性的5封邮件，得以恢复与买家/进口商的联络，获取重启合作的机会。
1.常规跟进Dear ××,Hope this email finds you well.We’ve sent you product catalogue on May 20th, as we haven't heard from you, we are writing this email, hope to get your suggestion.Is the products we provide not match your needs? Or you have other requirements?We look forward to the pleasure of hearing from you.敬启者，谨以此邮件向您致以问候。
我们于5月20日发给过您商品目录,目前我方尚未得知贵公司的回复，本次致函希望听取您的意见。
是否是我们提供的商品与您所需不太匹配？或是您有其它的要求？我们期待您的回音。
2.电话/视频会议邀约We’ve sent you an email on 15th last Wednesday, as it includes the attachment (product catalogue), I’m not sure whether you received it?In order to discuss the cooperation way in more detail ,it would be good to arrange a time to speak with you on the phone , kindly please share your phone number with me,thank you.敬启者，我们已在上周三的15日给您发送了一封电子邮件，其中包含附件（产品目录），不知道您是否收到了？为了更细致地沟通与您的业务合作，希望能够安排时间与您电话交谈，请告知您的电话号码,谢谢。
如果顾客不回复邮件怎么办
如果顾客不回复邮件，可以采取以下措施：
1. 保持冷静：不要过度焦虑或急躁，顾客可能正在忙于其他事情，没
有看到邮件或者忘记了回复。
2. 再次发送邮件：确保顾客收件箱中没有遗漏，可以再次发送邮件提
醒顾客。
确保邮件标题清晰明了，内容简明扼要。
3. 换位思考：试着从顾客的角度去思考问题，他们可能对价格、质量、交付时间等有疑虑，所以需要提供更多的信息来解答他们的疑问。
4. 跟进电话：如果顾客不回复邮件，尝试拨打电话直接联系顾客，可
能能更直接地解决问题。
5. 提供额外的支持：如果可能的话，提供额外的支持和服务，让顾客
感受到你的关心和努力。
6. 记录跟进：记录每次与顾客的沟通，包括回复时间等，以便将来参考。
7. 客户关系管理：对于长期不回复的顾客，可以考虑建立客户关系管
理档案，了解他们的需求和购买历史，以便在未来更好地服务他们。
8. 反馈给其他顾客：如果顾客长时间不回复，你可能需要考虑将他们
的信息反馈给你的潜在竞争对手或其他潜在顾客，至少你让其他人了
解到这个人可能对你的服务并不感兴趣。
总之，需要保持耐心和善意，关注顾客不回复的原因，并采取相应的
措施解决问题。
同时，建立良好的顾客关系和信任是长期业务成功的
关键。
如何让老外客户一定回复你的邮件？外贸业务员碰到最普遍的问题就是推销信发出去了，可是没有回信。
本来联系得好好的客户突然就没有了音信，让人百思不得其解。
事实上，在外贸业务中，大家最头疼的就是客户不回复，这个问题在外贸业务员新手中又特别突出，但在买方市场的今天这种情况却很正常。
如果我们能经常有意识地改进我们的联系方法，提高自身的专业度，能一针见血切中要害地回复客户邮件，那客户邮件的回复率想必也应该增加很多。
一旦你联系的客户对你有真正的采购意图和兴趣，最直观的表现就是客户回复比较及时，通常不用你去催促，或者每天眼巴巴地守着邮箱。
当客户不回复你邮件时，也要思考一下问题所在，发现症结所在，积极采取相应措施应对。
一、思考为什么客户不回复你有订单意向的客户只询价，不下单，这是正常的。
如果他们只询一次价就下订单，并不确认付款方式、交货期以及包装等详细。
这倒真是要特别慎重对待。
除此之外，还需自己分析原因。
1公司（包括外贸业务员自己）给客户的印象如何？例如公司形象、业务员说话是否得体等。
2产品报价的价位如何，是否与市场行情相差甚远？3邮件中外贸英语语言、句法、专业词汇的使用技巧如何，是否会产生误解或含糊不清？4把自己的传真、电邮换个角度看一看，如果你是客商，你能接受吗？二、一些需要深入思考的问题1本行业出口量和前景。
2报价和寄样后有无请求客人对价格、质量以及其他问题给予反馈。
3来往邮件中尽量使语言更具专业性和针对性，让客人相信你是老手。
4考虑到开发新客人的周期，不要一味想着让客户给你下订单，而是应该先交朋友、交换信息，倾听客户的意见。
5做外贸的人越来越多，特别要注意培养服务客户的意识并经常学习，给自己充电。
（1）给买家提供最初查询您产品的回忆参考点，这有助于买家回忆起他是在什么时候，通过什么方式，对什么产品产生了什么样的兴趣或问题。
因为固有的熟悉感会增强买家与你合作的兴趣与信心。
这种回忆的参考点要有时间、事件、证据等。
客户不回邮件该如何跟进作为一名新人，客户不回你的邮件，会受打击。
做为有经验的业务，客户太多，一个个的跟进，费神，累人。
何不作出一份有效地跟进邮件表呢, 让客户跟着你的节奏走。
个人觉得效果还是不错，大家可以根据自己的情况作些改变，做出一份属于自己的文件吧～会让你在跟进客户的时候省时省力～刚给客户报价了之后一定要做到勤跟进。
在第一个月最好能够跟进到十次以上，后续就客户情况可以放缓步伐了。
报完价后第一件事情就是询问客户对于我们报价的看法，评价，并且要问几次。
很多人都知道，有一部分客户在这个时候就会给你回复了的。
一(询问客户对报价的看法Dear xxx,Hope everything goes well with you～Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards二(追问客户的评价，求回复Dear xxHow are you recently?Several days no news from you have you got my enquiry for xxxx?Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.三(本着小强精神，保证客户收到了报价，重发报价Hello, xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sendingit again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.Waiting for your favorable reply soon!Best wishes四:利用报价的有效期给客户一点压力Hello, xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.Wish we will promote business.Best regards.好吧，关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然询盘的转化吧。
2015-7-27 客户不回复的12种情况和建议1收到询盘，对客户基本分析，将需要回复客人的相关文件。
如：公司介绍，产品宣传册，产品单页，产品图片，认证证书等，提前准备好，以便快速回复，把握好与客人沟通的机会。
2发送开发信后无回复，首先应分析发送时间（时差，假日，节日等），其次不要过多追问客户有没有收到邮件，而是换个方式，花点心思，找话题保持互动，等待客人回复了，机会就来了。
Hi Darren,Me again, C.Did you already receive my mail dated on ***?Now, I'd like to recommend a HOT-SELLING ITEM to you!Another US customer in Chicago gave me a big order in this model.Would you like to have a try in you state?Please find the photos with manual in attachment.FREE samples already prepared, and will be sent to you asap.Hope we can deal!Kind regards,对于重点的客户，在写完第一封推广信后，如果没有收到回信一般在三天后可以再发一封诸如问候的信过去，问问客户是否已经回到他的国家，问问客户时候已经收到你的邮件和对你的邮件有什么看法等等；如果还是没有回信，再一个三天可以发点你产品的简单介绍配上醒目的图片等等；如果这样还是没有回邮，可以考虑能够给客户打个问候的电话。
对于一般客户，第一封推广信后，可以保持一个月一封邮件的跟踪。
邮箱有效性检测工具：退信原因查询：goo.gl/YGCNS跟踪效果检测工具：付费。
是否收到邮件、是否打开邮件、打开次数、打开时间、网站打开次数，网站打开时间。
Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：good day!my quotation of digital photo frame you might have received and considerate. could you kindly advise your comments at your earlier convenience?if the products is not your are expecting, pls advise me your details requirement, i will re-offer asap.i am of service at any time!但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：Dear ***,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regardsWennie．但是，想成功可不是容易的事情．dear sirhave you received our quotation of ..., if you have any further question, please don't hesitate to contact us. We are waiting for you comment about our quotation.we hope that we can establish a good business relationship with you in the nearest future.your prompt reply will be appreciate.回复A：直接去函敦促 Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin回复B：先写邮件问清情况。
客户不回询盘后的十二步跟进模板，高招都在这里外贸“抢单季”来了，面对每天发出无数的询盘大多石沉大海怎么破，别着急，一起来学习下客户不回询盘后的十二步跟进模板，高招都在里头，赶紧试试哪一款最适合你。
一、询问客户对报价的看法Dear xxx,Hope everything goes well with you！Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with youand your company.Best regards.二、追问客户的评价，求回复Dear xxx,How are you recently?Several days no news from you he you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.三、本着小强精神，保证客户收到了报价，重发报价Hello, xxx,Wish you he a nice day!May I ask whether you he received my quotation? Now I am sending it again, if you he any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.Waiting for your forable reply soon!Best wishes.四、利用报价的有效期给客户一点压力Hello, xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX. Pls kindly check whether price is workable? Becasue price will be invalid on xxxx.Wish we will promote business.Best regards.如果关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然后进行询盘的转化吧。
国外客户为什么不回邮件和应对策略展开全文最近一个跟踪了2年多的客户下单了. 2014年的3月份, 客户从网上找到我，发来询价. 4月份就飞来中国看厂谈订单, 因为只看我一家，并且当面谈的很好，说回去就下订单过来。
谁知道这一等就是整整2年时间. 期间14年底，15年中两次说要下单又2次蒸发，直到上周终于确认了2个20尺柜的订单. 翻了一下成交记录，这个并不是成交客户的最长记录, 最长的一个记录是跟进了三年才有订单. 再次明确了一点，持续有效的沟通是获得订单的重要原因.经常有一些朋友问我，做外贸的过程中，经常会碰到聊得挺好的国外客户，突然就人间蒸发了，邮件发过去就像石沉大海一样没有一点反应，客户为什么会不回邮件？该怎么样继续跟进呢？不回邮件只有两种情况，第一是没有收到邮件. 即使是使用了付费的企业邮箱，也无法保证100%收到彼此的邮件，甚至是一直正常邮件联系的老客户，也会出现彼此邮件发送失败的情况。
所以一旦出现沟通不回复的情况下，比如说正常邮件往来的客户有1周或者十几天没回邮件，这个时候我们要做的第一点就是确认对方收到邮件.这里我的建议是直接电话沟通确认邮件是否收到，是否进了垃圾箱。
相比较其他在线沟通工具，电话始终是直接获得反馈的最有效途径。
一个电话打过去问一问，比自己无端的猜测有效得多. 即使是客户明确表示拒绝你的offer, 起码你也可以弄明白为什么拒绝的原因.第二种情况就是客户收到了邮件之后没有任何回应，出现这样的情况有以下几种原因:1.回复时间太迟，客户的邮箱已经挤满了各种供应商的邮件.假设以下你半夜里在淘宝上购物, 找了三家店铺的店小二提问. 这个时候能第一时间回复你的店铺毫无疑问是印象分最高的. 如果你有明确的采购需求, 这家的产品和价格都还适中，十有八九你会选择在他这里下单. 第二天当不在线的客服们上班回复你的留言之时，这个时候你已经完成了采购下单过程. 所以只会忽略掉他们的留言信息.由于时差的存在，邮件交流有滞后性。
