1. Requirement 1) words and expressions & language point 2) practice
2. Mark 1) everyday lesson 40% (Participation 10%, test 20%, classroom performance 10%) 2) final examination 60%
Complaints and Claim 抱怨和索赔…
• 2. Lesson Plan
Part 1 Introducing yourself & Using telephone Part 2 Making appiontments & Receiving visitors Part 3 Descrbing your company’s products & Making travel
services Part 9 Compaining about product and prices & Negotiating prices Part 10 Negotiating delivery & Concluding a dealsummarization
summarization & General Review
Word check
Office: reception, workshop, boardroom, desk.
Departments: sales, marketing, administration, research, development.
Company: manufacture, product, electronic toy, prototype