商务英语翻译试题(二)试卷及答案-2
商务英语翻译试题（二） Ⅰ词汇测试题：（2题，每题10分，共20分） 1．该组有10个商务英语英文词或词组，下面均有英文词或词组来进行解释。请将正确的选项标出，要求英英转换意义准确，符合商务英语规范。（10分） (1) promote A. to encourage the popularity, sale or development B. to change or vary C. to act as judge in an argument D. to speak or write to someone (2) to address A. to speak or write to someone, or to direct information at someone. B. to offer, supply C. to stipulate D. to come up with ideas (3) to indemnify A. to pay for the damage B. to state something officially C. to suggest an idea D. to use something instead of another (4) to cancel an order A. to confirm an order B. to deliver a letter C. to recommend a candidate D. to make void or of no effect (5) ceiling A. upper limit B. cancellation C. bottom D. the lowest point (6) tide over A. to help sb. during a period of difficulty B. to spend a lot of time doing C. to tie to sth. D. to try one’s best (7) carry out A. to take away B. to perform or complete C. to give or offer something D. to suggest an idea (8) to complicate A. to finish something B. to be dissatisfied with something C. to make something more difficult to deal with D. to compare with something (9) to put on an event A. to come up with ideas B. to come on for sth. 2
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模糊语言在商务英语信函中的应用 【摘要】模糊性是人类语言的一种客观属性。在商务英语信函中恰当地使用模糊语言，不仅不会影响商务英语表达的准确性，反而可以使语言表达更加客观严谨、形象生动、礼貌委婉。有助于商务活动的顺利进行。 【关键词】模糊语言;商务英语信函;精确 0.引言 随着经济的发展，商务信函的使用在促进贸易协定方面起到的作用越发重要。为了确保贸易交流或协议的的顺利达成，在商务信函中其语言的使用要准确、简洁、避免造成分歧，在一些特定的环境下，当人们需要将语言表达的更含蓄一些，覆盖面更广一些，伸缩度更强一些时，就不得不使用一些模糊性的语言来体现一定的语用功能，如使语言更具说服力，更具礼貌性等等。因此在写信函时，适当地使用模糊语言，不但不会影响商务英语表达的准确性，还可使语言表达更严谨得体，促进商务活动的顺利进行。 1.什么是模糊语 1965年，美国加州大学教授查德（L. A. Zadeh）在《信息与控制》(Information and Control)杂志上发表了题为《模糊集》(Fuzzy Sets)的论文，提出了著名的模糊集理论，标志着模糊学的诞生。他在论文中指出：“对现实的自然界中碰到的对象进行分类，经常找不到精确定义的资格判据。例如：象星鱼、细菌这类对象相对动物而言就处于一种含混状态。”事实上，人类语言中许多所表达的概念都是没有精确边缘的，也可以说是非量化的、非定性的，属于模糊概念。模糊概念大致可以分为两类。一类是指边缘界限不分明，如“青年”、“中年”、“老年”的明显界限不清楚。再如，表示时间的“最近”、“目前”、“当今”等词边缘地带概念模糊，无法确定准确日期。还有一类词，它们所表达的概念完全没有确定的范围，所表达的是相对概念，可以视情况上下移动。如“美”、“丑”、“好”、“坏”等词会根据人的年龄不同、职业不同、观念不同、性别不同在不同的环境下对此有不同的理解，属于模糊概念。 近年来，模糊理论越来越受到人们的重视。这一理论，不仅广泛应用于自然科学，而且也被引入到社会科学领域中，“模糊语言学”也随之成为一门独立的学科。模糊语言究其原因是由客观世界的移动性、不可分性和连续体性造成的。这种客观世界的不可分性和连续体性导致了范畴边界的模糊性，而表示这些范畴的词语也就不可避免地带有了模糊性。因此模糊语言，作为一种弹性语言，是指外延不确定、内涵无定指的特性语言。但这种弹性、不确定性并不会妨碍交际，相反言语交际与信息交流需要大量模糊语言的存在。语义学家沙夫曾说过:“交际需要语句的模糊性，这听起来似乎是奇怪的。但是如果我们通过约定的方法消除了语词的模糊性，我们就会使语言变得贫乏，使它的交际和表达作用受到限制，结果摧毁了语言的目的，人的交际就很难进行，因为我们用以互相交际的那种工具
摘要 商务英语信函在国际贸易中起着重要的作用。本文首先通过介绍商务英语信函的特点，然后遵循商务英语的翻译准则，从商务英语信函的用词，中长句的处理以及语气特点三方面着手探讨商务英语信函的翻译技巧。为了提高商务英语信函的翻译质量，翻译者必须了解商务英语信函的特点及商务英语信函的翻译准则及技巧。通过举例和比较，本文详细地分析了商务英语信函的特点并总结出翻译商务英语信函的标准和方法及商务英语信函翻译中应注意的问题。 关键词：商务英语信函；翻译；特点；翻译技巧
ABSTRACT Business English letter plays an important role in international trade.This thesis first introduces the features of business English letter with 7Cs. Then following the translation principles of business English letter, from the words, long sentences and manner of speaking aspects, it discusses the translation skills. In order to obtain good quality translation of business English letter, translators must understand the features of business English letter and the translation principles and skills. By analying the examples and making the contrastive study, this thesis gives a detailed analysis of the features of business English letter and figures out the basic principles and methods applicable to the translation of this specific genre and some problems a translator should pay attention to during the translation of business English letter. Keywords：business English letter; translation; feature; translation skills
商务英语翻译测试题及 答案 集团档案编码：[YTTR-YTPT28-YTNTL98-UYTYNN08]
I. Translate the following sentences paying attention to the meanings of words italicized.(15%) 1. The above quoted are the articles in great demand, which have won a high reputation in various markets. 2. The articles in this agreement must not be modified and ended
without the agreement by the both parties. 3. However, the tariff should not be greater in amount than the margin of price caused by dumping. 4. As usual, the lion’s share of the budget is for defense. 5. He once again imparted to us his great knowledge, experience and wisdom.
II. Translate the following sentences with extension.(15%) 1. There is a mixture of the tiger and ape in the character of Hitler. 2.China, which posted its highest growth rate in a decade, is Asia’s new star performer. 3. John took to his studies eagerly, and proved an adept pupil.
练习参考答案 UNIT ONE Exercises Ⅰ. Translate the following institution names into Chinese and explain their basics to your classmates in your own words. 1. World Trade Organization __世界贸易组织_____________ 2. International Chamber of Commerce __国际商会_____________ 3. United Nations Conference on Trade & Development _联合国贸易和发展会议________ 4. World Bank __世界银行__________ 5. International Monetary Funds __国际货币基金组织_____________ 6. The Ministry of Commerce of the People’s Republic of China ___中华人民共和国商务部___ 7. The China Council for the Promotion of International Trade __中国国际贸易促进委员会___ 8. General Administration of Customs of the People’s Republic of China 中华人民共和国海关总署 9. General Administration of Quality Supervision, Inspection and Quarantine of the People’s Republic of China _国家质量监督检验检疫总局____ Ⅱ.Judge whether the following statements are true or not through
试卷号： ********学院20**学年度第1学期 期末考试试卷 考试年级 13.14.15 专业商务英语科目商务英语翻译出卷老师 ***** 试题号一二三四总分 得分 一请将下列合成词译成汉语:（1* 15=15） 1. free-spender 2. good--to—excellent care 3. office-bearer 4 . character-building 5 Bad news travels quickly. 6 knock-out system 7 marriage lines 8 nest egg 9 off-hour hobby 10 off-the-job training 11 on-the-job training 12 on-the-spot broadcasting 13 pension insurance
14 red-hot news 15 red-letter day 二下面的句子可采用增减词法来翻译,请写出具体的增词法或具体的减词法:（2*5=10）1.Rumors had already spread along the streets and lanes. 2. I could knit when I was seven. 3. The day when he was born remains unknown. 4.We live and learn. 5.Once you are in , you wouldn't be allowed to get out. 三写出下列每组分别属于何种合译：（2*5=10） 1．to and from here and there off and onup and down 2．often and often by and by men and men hours and hours 3．thick and thin within and without off and on fair or foul 4．forgive and forget now or never high and dry mend or end 5．bread and butter pick and steal odds and ends house and home 四. 按要求用所学过的翻译技巧翻译下例句子:（3*5=15） 1.我没注意到这一点.(用正译法) 2.你的工作令人满意.(用反译法) 3.我们不应该听闲话.(用正译法)
从顺应理论角度探讨商务英语信函中模糊语言的积极功效Analysis of the Positive Functions of Vague Language in English Business Correspondencefrom the Perspective of Adaptation Theory 邱志华1，江玉超1，朱小玉2( 1．南昌航空大学国际教育学院，江西南昌330063; 2．江西农业大学外国语学院，江西南昌330045) 摘要:模糊语言在商务英语信函中是一种常见的语言现象，它的使用是对实际商贸需要的顺应。采用Verschueren 的顺应理论对商务英语信函中的模糊语言现象进行顺应性解释，并以顺应理论为框架，探讨模糊语言在商务英语信函中所起到的积极功效。 关键词:商务英语信函; 模糊语言; 顺应理论; 积极功效 在国际商务交际中，大量的业务磋商和市场信息都是通过信函来实现的。作为贸易双方商业交易的凭证性文件，商务信函直接关系着双方的切身利益，因此，商务信函的语言一贯力求精确、严谨，在商务英语信函中似乎不能用模糊语言，避免因语言模棱两可造成的经济损失。然而，在实际的商务交际中，模糊语言却比比皆是。在特定的商务语境中，人们常常使用模糊语言，以便在不明确之中准确诠释自己的动机，实现预期的交际目的。模糊语言是一种内涵丰富、中心意义明确但又缺乏清晰范围边界的语言表达形式。［1］它有广义与狭义之分。所谓的广义模糊语言，是指语言中的模糊性; 而狭义的模糊语言则指具体的模糊词语或模糊结构，本文侧重研究狭义的模糊语言。在商务英语信函中，模糊语言在很大程度上提高了语言表达的礼貌性和得体性，“使商务交流更具灵活性、外交性和策略性”。［2］而模糊语言这些强大的语用功能则往往是对商务交际中写信人交际动机的顺应。本文拟从顺应理论的角度探讨商务英语信函中模糊语言的积极语用功效。 一、顺应理论概要 1999 年国际语用学会秘书长Verschueren 在其新著《Understanding Pragmatics》中提出了顺应理论。该理论认为，“语言的使用过程就是不断地对语言形式和策略作出选择的过程”。［3］与语言选择形影不离的是语言的顺应。选择是手段，顺应是目的和结果。人类之所以能够在语言使用过程中不断作出选择，是因为语言具有互相联系不可分割的变异性、商讨性和顺应性三大特征。变异性是指语言具有一系列可供选择的可能性; 商讨性是指语言选择在高度灵活的语用原则和语用策略的基础上完成的; 顺应性是指语言使用者能从可供选择的不同语言项目中作出灵活的选择，从而满足交际的需要。交际者为了达到交际目的，要不断地对语言内部、外部各种因素进行顺应。 二、模糊语言在商务英语信函中的表现形式 在商务英语信函中，模糊语言被广泛应用。最常用、最典型的模糊语言主要体现于模糊词与结构型模糊语言的使用。模糊词是指词汇意义或语义边界模糊的词。结构型模糊语言是信函书写者为了语言表达的委婉含蓄而构成的句型，主要包括被动结构和否定结构。 (一)模糊词 模糊词主要包括以下几种: ( 1) 词义界限模糊的名词，常见颜色词和表时间概念的词，如evening 和night。( 2) 表示程度的形容词，如hotdeep，beautiful，good，excellent 等。( 3) 数量词，如several，tens of thousands 等。模糊限制语。其中，模糊限制语在商务英语信函中最为常用。模糊限制语是一些“把事物弄得模模糊糊的词语”。［4］模糊限制语能够就话语的真实程度或者就其涉及的范围对话语的内容进行修正，也可表明发话者对话语内容所作的直接主观测度，或者提出客观依据，对话语作出间接的评估。常用的模糊限制语有sort of，really，to some extent，roughly，approximately，about 等。
商务英语翻译试题（一（1-5）BBCCB （6-10）ABAAB 2.（1-5）CBCBD （6-10）BCABA ） Ⅰ词汇测试题：（2题，每题10分，共20分） 1．该组有10个商务英语英文词或词组，下面均有英文词或词组来进行解释。请将正确的选项标出，要求英英转换意义准确，符合商务英语规范。（10分） (1) to conclude A. to give one’s place to each B. to end or judge after some consideration C. to explain D. to contain (2) to enforce A. to break or act against a law B. to cause a law or rule to be obeyed C. to prevent movement from happening D. to direct something into a particular place (3) to appoint A. to take back property B. to meet someone’s needs C. to choose someone officially for a job D. to claim for something (4) to approve A. to abide by B. to comply with C. to have a positive opinion D. to come up with (5) obviate A. to violate B. to remove a difficulty, to avoid C. to allow sb to do D. to be apparent (6) to violate A. to break or act against a law, principle B. to beat or threaten someone C. to obey a law D. to cause a rule to be obeyed. (7) with respect to A. comply with B. in relation to C. conform to D. coincide with (8) to entertain a client A. to cater for B. to treat sb. at the table C. to launch a product D. to shorten a vacation
Unit 1 1.从你的简历和应聘申请书来看，你对营销工作已有相当多的经验。 I see from your résumé and application that you’ve had quite a lot of experience in marketing already. 2.如果你处在我的位置，你希望你的雇员应具备哪些素质？ If you were in my shoes, what sort of qualities you’d look for in your employees? 3.部门经理应该能够主动处理很多事情。 A department manager has to be able to do a lot of things on your own initiative. 4.作为秘书，我做过大量的文字工作，如拟写报告、作会议记录等，而且似乎我的记忆力比一般人强。As a secretary, I’ve had to do quite a lot of paper work, such as handling report writing, keeping minutes at meetings, and I seem to have a better memory than average. 5.从秘书的角度看，我认为和上司共享一个办公室更好，这样对她的上司不太有可能忘记告诉她一些重要的事情。 From the secretary’s point of view I think it’s better to share an office room with her boss so that there’s not much chance of her superior forgetting to let her know about important matters. 6.我工作过的那家公司是一家做营销和公共关系的公司，主要是为在中国投资的外国公司提供咨询。The company where I worked is a marketing and public relations company and they do consultant work for foreign companies investing in China. 7.我想在贵公司会有更多个人发展的机会，而且这里的工作对于我来说更具挑战性。 I feel that I would have more scope and opportunity for personal development in your company and that the work will be more challenging for me. 8.我主要的工作是协助经理安排访问、会议及介绍，并且替他处理信件。 What I basically do is to assist the manager by arranging visits, setting up meetings and presentations and to deal with his correspondence. 9.申请书和简历一样重要，因为申请书通常是申请者和雇主之间第一次直接的接触。 The application letter can be as important as the CV in that it often provides the first direct contact between an applicant and an employer. 10.有效的申请书能说明你对具体单位兴趣的原因，并且辨认出你最相关的技能或经历。 Effective application letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences. Unit2 1.本公司创建于1978年，现在已经成为我国主要的厨房用具出口商之一。 Our company, established in 1978, has now become one of the leading exporters of kitchen appliances in our country. 2.我们在国内有十家专业子公司，在国外有六家常驻办事处。我们在国内还建立了二十多家合资公司。 We have 10 specialist subsidiaries at home and 6 permanent offices abroad. We’ve also set up more than 20 joint ventures in the home market. 3.我们是多元化企业，主要是经营国际贸易、国际运输、劳务输出、房地产等。 We are a diversified company dealing mainly in international trade, international transportation, labor export, real estate and so on. 4.我们从事纺织品经营已经有30多年，并与当地纺织品大厂家及分销商保持密切的联系。 We have been handling textiles for more than 30 years and maintain close contact with large manufacturers and distributors in our area. 5.为了迅速发展，我们组成了多元化战略联盟，使我们能扩大到新的市场领域。 In order to grow rapidly, we’ve formed a diversifying strategic alliance which allows us to expand onto new market areas. 6.我们的目标主要是本地市场，但是我们也在研究进入欧洲市场的可能性。 We mainly target local markets, but we are looking at the possibility of entering the European market. 7.我们公司的领导体系是这样的：首先是合伙人；其次，直接在合伙人之下的是三位合作伙伴，也就是，最上层是两位合伙人和直接在合伙人之下的三个合作伙伴。在合作伙伴之下，我们有高级工程师、初级工程师、绘图员等，一直往下至办公室的勤杂工。 The system of command of our company is that we have the partners, and then we have three associates immediately below the partners, that is, two partners at the top and three associates directly below them. And then below the associate we have senior engineers, junior engineers, drafts-person and so on and so forth, down to the office boy. 8.我们是新成立的公司，只有大约五年的历史。公司共有四十名员工，分布在四个办事处中。 We’re a young company, only about five years old. There are only about 40 people in the company, split amongst four offices. 9. 谈到进口在中国畅销的美国产品，我们作为一家在中国的美国公司，感到比其他公司更有优势。 As an American company in China we find we have an advantage over other companies when it comes to importing American products that are marketable here in China.
一、单项选择题 1、在21世纪的今天，国际商务活动日益频繁。这些商务活动的许多领域，如技术引进、对外贸易、招商引资、对外劳务承包与合同、国际金融、涉外保险，国际旅游、海外投资、国际运输等，所使用的英语统称为（）。 A．商务英语B．常用英语C．日常英语D．交际英语2、1898年，清代翻译家严复在《天演论·译例言》中提出 （）的翻译标准。 A．直译B．音译C．信、达、雅D．功能对等3、综观国内外翻译家们的观点，中外翻译标准其实质上有一致性，即（） A．不同小异B．信息对等C．兼顾风格D．尊重文化4、翻译是把一种语言的信息用另一种语言表达出来的过程。美国著名翻译理论家奈达将翻译过程分为（）四个阶段。 ①理解②分析③转换④归类⑤重组⑥检验A．②③⑤⑥B．①②④⑤C．①④⑤⑥D．①③④⑤5、商务英语语篇指在商务活动中使用的各种正式与非正式文件，具有（）的特点。 ①专业性②实用性③丰富性④多样性⑤行业性A．②④⑤B．①②④C．②③④D．①②⑤ 6、在进行商务英语翻译时要考虑语体对等、术语对等和（）的翻译原则。 A．语义对等B．忠于原文C．风格相同D．灵活转换7、商务英语语句的最大特点是（）和逻辑严密。A．简洁明快B．内容多样C．专业性强D．长句较多8、根据商务英语的特点，常用的翻译有如下几种：拆句法、词性转换法、肯定否定转换译法、语序重组法、以及( )。 ①添词法②增译法③省译法④语境模拟法⑤重复法
A．①②③B．①③⑤C．②③⑤D．②④⑤ 9、商务英语公文中，由于往往有明确的文件写作者和阅读者，很多句子无需说明主动者，因此（）出现的频率很高。 A. 被动句 B. 无主句 C.祈使句 D. 简单句 10、祈使句是发出命令、指示、号召，表示要求、建议、忠告的句子，有独特的句式和语法功能，常省略主语，谓语动词为原形。商务英语中很少出现祈使句的（）形式。 A. 分词 B.强调 C. 肯定 D. 否定 二、词汇测试题。该组有10个商务英语英文词或词组，下面均有汉语词或词组来进行解释，请将正确项选出，要求英汉转换意义准确，符合商务英语规范。 (1) to prevent A. 遵守 B. 暂缓 C. 删除 D. 阻止 (2) to benefit A . 批准于 B. 签定于 C. 投诉于 D. 得益于 (3) with reference to A. 指定 B. 参考 C. 关于 D. 遵守 (4) interest-free A. 无利率的 B. 漠不关心的 C. 不感兴趣的 D.免息的 (5) to confirm an order A. 批准一个订单 B. 草签一个订单 C. 延续一个订单 D. 终止一个订单 (6) revocation of offer A. 中止发盘 B. 撤回发盘 C. 撤销发盘 D. 发出要约 (7) to deal with complaints
竭诚为您提供优质文档/双击可除商务英语信函中模糊语 篇一：模糊语言在商务英语信函中的语用功能 模糊语言在商务英语信函中的语用功能 [摘要]通过对大量商务信函范文文本的分析，模糊语言广泛应用与多种商务信函中。模糊语言的恰当运用在很大程度上提高了语言表达的灵活性，使得商务信函更加礼貌、得体，获得了良好的交际效果。 [关键词]模糊语言商务信函语用功能 引言 众所周知，商务英语信函的语言力求准确严密，清楚易解，避免模棱两可，似是而非，以免引起双方的误解。至今为止，中外许多学者都相继提出了商务英语信函的写作原则，即7“c”原则。由此看来，商务英语信函似乎不需要模糊语言。然而，模糊语言在商务英语信函范中的应用却不胜枚举。它看似模糊，实则具体，囊括了更宽的范围，防止产生漏洞，对经贸双方的活动都产生了一定的影响。 一、模糊语言概述
人类语言中，许多词语所表达的概念都是没有精确边缘的，即都是所谓的“模糊概念”。人们在交际活动中，经常自觉不自觉地使用许多模糊概念和表达模糊概念的模糊词语。因此，“在一定意义上我们可以说，没有模糊词语，便没有人类的自然语言”(伍铁平，1999：364)。模糊性是现实世界的基本特征和常规现象，作为客观地反映现实世界的语言必然会带有模糊特性；另一方面，出于语言表达的策略考虑，人们也常常故意使用一些语义模糊的词语以适应不同的交际需要。 自20世纪80年代以来，学术界对语言的模糊性根源就一直存在着争论。近年来，有关文献对此问题作了总结，归纳起来不外乎三个方面：客体、语言和认识主体。吴世雄和陈维振(20XX：7-14)总结了我国模糊语言学发展初期国内学者对语言模糊性产生根源的看法，认为语言模糊性是主体在认识客体世界过程中与之相互作用的结果在语言上的反映。吴涌涛也认为：“模糊性产生的根源不仅在于客体，不仅在于主体，也不仅在于符号（语言）本身，而是主体和客体在语言中相互碰撞的结果，是三方面的特点同时决定的，不能只从单方面讨论模糊性”(转引自李文戈，武柏珍：20XX)。 二、模糊语言在商务英语信函中的运用及其语用功能 作为专门用途英语，商务信函有着自身特点。如在叙事时多用直笔而不用曲笔；议论时不广征博引而是简略概说；
商务英语翻译答案版
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一.广告翻译 1.Wearing is believing. 百看不如一穿。 2.Different countries. Different languages. Different customs. One level of comfort worldwide. 国度不同。语言不同。风俗不同。舒适却全球相同。 3.We've hidden a garden full of vegetables where you'd never expect. In a pie. 在您永远意想不到的地方，我们珍藏着满园的蔬菜-----于一个馅饼之中. 4.The choice is yours. The honour is ours. 选择由你们作出。荣耀归我们所有。 5.Get the card that gets you the car. 拿到信用卡，汽车开回家。 6.Choose a pot like you choose a husband. 选择一款锅，有如选丈夫。 7.Everything is extraordinary. Everything tempts. 件件超凡脱俗，样样新颖诱人。 8.What can be imagined,can be realized. 只要有梦想，万事可成真。 9.We care to provide service above and beyond the call of duty. 殷勤有加，风雨无阻。
Unit2 1. Our company, established in 1978, has now become one of the leading exporters of kitchen appliances in our country. 2. We have 10 specialist subsidiaries at home and 6 permanent representative offices abroad. We’ve also set up more than 20 joint ventures in the home market. 3. We are a diversified company dealing mainly in international trade, international transportation, labor export, real estate and so on. 4. We have been handling textiles for more than 30 years and maintain close contact with large manufacturers and distributors in our area. 5. In order to grow rapidly, we’ve formed a diversifying strategic alliance which allows us to expand onto new market areas. 6. We mainly target local markets, but we are looking at the possibility of entering the European market. 7. The system of command of our company is that we have the partners, and then we have three associates immediately below the partners, that is, two partners at the top and three associates directly below them. And then below the associate we have senior engineers, junior engineers, drafts-person and so on and so forth, down to the office boy. 8. We’re a young company, only about five years old. There are only about 40 people in the company, split amongst four offices. 9. As an American company in China we find we have an advantage over other companies when it comes to importing American products that are marketable here in China. 10. Our company is a French company specializing in marketing French perfume in the Chinese market. Unit3 1. I’m calling to see if you have any time to meet with me to discuss your sales plan next year. 2. I have something very important to go over with Mr. Wang. It’s urgent. I have to reach him before 2 o’clock. 3. Our manager is tied up at the moment. If you leave your name and phone number, I’ll have him call you back as soon as he’s available. 4. What if I call him now and tell him that we want to cancel the order? 5. Business calls are regarded as the most important link with customers. 6. A lot of our business work, such as taking orders, checking progress, contacting suppliers, requesting and giving advice , and hearing complaints, is done all over the telephone. 7. Using the telephone for company business has many advantages over writing letters. 8. Since every day quite a few people transact business over the telephone, establishing a positive telephone image is obviously important to the success of the company. 9. In a business call you don’t need to spend time talking around the subject. Just get to the point as you would in a business letter. 10. Sometimes some customers’ demands are unreasonable. As long as we try to be polite, courteous and even disarming at the same time, we can retain even some of these individuals as future customers. UNIT4 1) 我想订一张8月8日从杭州飞往悉尼的单程商 务舱机票。 I’d like to reserve a single business class ticket from Hangzhou to Sydney for August 8. 2) 看来全价商务机票是最恰当的选择，因为它有 较大的弹性。 The normal full-fare business class ticket sounds the most appropriate option. It offers more flexibility. 3) 请问这是海关吗？我去澳大利亚旅行，该办哪 些手续？ Excuse me, is this the Customs House? I’m travelling to Australia. Could you tell me what procedures I have to follow? 4)我去英国旅行。请问可以免税携带多少香烟和 酒？ I’m traveling to England. Could you tell me what the duty-free allowance is for cigarettes and liquor? 5)我下星期一将前往法兰克福参加法兰克福交易 会。 I’m going to Frankfurt to attend the Frankfurt trade fair next Monday. I was told that all the rooms in your hotel had been booked up last week. I wonder whether any reservations have been cancel led now. If available, I’d like to book a single room. 6)我想预订从5月5日到5月10日一个双人房间。 I’d like to reserve a double room from 5th May to 10th. I’d prefer a queen size bed, if that’s possible. By the way, does my room have a computer socket and Internet connection? 7.我的秘书10天前以约翰·史密斯的名字向你们 预订过。 My secretary made a reservation ten days ago in the name of John Smith. She sent a fax to your hotel to reserve a suit of two rooms for three nights. 8.我们要预订一个能够容纳八九十人的会议室， 要有声音设备、投影板或屏幕，还应备有电视 机和录像机。 We would like to book a conference room that can accommodate 80 to 90 people, with sound equipment, overhand boards or screen and it should be also equipped with a television set and a video recorder. 9.我能在酒店兑换一些钱吗? 我想把一些美元兑换成当地货币。今天的兑换率是多少? Can I change some money in the hotel? I’d like to change some US dollars into local currency. What’s the exchange rate today? 10.我明早7点要乘坐BA902航班到新加坡参加一