客户投诉英文回复范文回复函
面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是给大家整理了客户投诉英文回复写作范文，供大家参阅!
客户投诉英文回复范文1Dear Rob,
I just finished checking all detail on this case, sorry for the late reply.
As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you!
We really learn a lot from this experience, will be more careful in the future orders.
Thanks and best regards.
客户投诉英文回复范文2Dear Rob
I am very sorry for my delay reply about the complaint of incorrect label
We extend our apologies for the inconvenience this matter has caused you。
I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.
We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.
I suppose 906pcs of inner label and 120 pcs of outer label is ok;
I am looking forward to hearing from you.
Best regards
客户投诉英文回复范文3Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding
to customers' concerns very quickly, so what you have experienced is inexcusable.
I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.
I wish you an enjoyable holiday season.
客户投诉英文回复范文4I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand.
I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.
Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
客户投诉英文回复范文5I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your
liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.
看过客户投诉英文回复写作范文的人还
英语邀请函回复范文带翻译 英语邀请函回复范文带翻译篇一 Dear : I have heard so much about from that I almost feel as though I knew him. I would certainly enjoy meeting his mother! But unfortunately I expect guests myself on ; and therefore cannot accept your invitation for luncheon on that day. It was thoughtful of you to invite me, and I am extremely sorry I cannot accept, I do hope you will ask me again some time! Sincerely yours, 亲爱的: 我已经从那里知道了许多关于的事，我好像已经认识他似的，能够去见他母亲我当然觉得十分荣幸! 但是很不凑巧:在我自己要招待客人，因此就不能接受您在那天的午宴邀请了。承您如此热情地相约，恰巧因事不能前往，深表歉意，但愿以后能再次荣获您的邀请。 英语邀请函回复范文带翻译篇二 Dear : It would give great pleasure to have your presence at a reception in honor of the Chinese delegation. The reception will be held in the , on . Cocktails will be served promptly at to be followed b dinner at . sincerely hope you can attend. Let know.
竭诚为您提供优质文档/双击可除英文版商务回复邀请函 篇一：邀请信及回复函英文写作 邀请信及回复 邀请信是写给合作伙伴，朋友或同事的信件。他与其他商务信件不同，一般而言邀请信往往是写给自己相对较熟悉的人，一般包括以下信息： 1．寒暄语言（视关系而定） 2．发出邀请 3．阐述活动或会议举行的时间，地点，以及与会的人物 4．再次提出邀请 5．结束语 1.words 1)invite邀请 2)formally正式地 3)sincerely真诚地 4)Lookforwardto-------盼望--------
2．sentencesstructure 1)howImissyou! 2)Ihaven’tseenyouforalongtime! 3)what’sgoingon? 4)Iformallyinvitesb.tosomeplace. 5)Thismeeting/activitywillbeheldat-----in-----------. 6)wereallyhopethatyoucouldcome. 7)Lookingforwardtoyourcoming. 8)pleasewritetomeandtellmewhetheryouwillcomeornot. 9)Yourssincerely, Keypoints: Layout:左收右寄下日期，落款位于右下脚 邀请信的回复信是对合作伙伴，朋友或同事的邀请的回复。一般包括以下信息： 1．首先对邀请表示感谢 2．明确告诉对方能不能去 3．如果不能前往一定要说明原因并道歉 4．结束语 1.words:
1)pleased/obliged/glad/happy 2)participation 3)apologize 2.sentencestructure 1)Thankyouforyourletteron----------- 2)Iamsogladtoacceptyourinvitation. 4)IamafraidthatIamimpossibletocome. 5)Iapologizeformyabsencefromthemeeting/party. 6)wishyouhaveagoodtime. 篇二：商务邀请信和回复正文 商务邀请信 DongqiangLiu,ceoRobertcorporation37xueyuanRoadhaidi anDistrictbeijingpRchinaJuly29,20XX mr.williamwatson76brooklynAvenuenewYork9,n.Y.u.s.A. Dearwatson: Robertcompany,asoneofyourdistributorsinchina,hasbee ngreatprogressinginpromotingcooperation. pleaseusethisinvitationlettertoapplyforyourVIsAtoch
英文邀请函及回复范文 邀请函包括宴会、舞会、晚餐、聚会、婚礼等各种邀请信件，形式上大体分为两种:一种为正规的格式 (formal correspondence;一种是非正式格式(informal correspondence)。 邀请信一定要将邀请的时间(年、月、日、钟点)、地点、场合写清楚，不能使接信人存在任何疑虑。 例如:“I’d like you and Bob to come to Luncheon next Friday.”这句话中所指的是哪个星期五并不明确，所以应加上具体日期, “I’d like you and Bob to come to luncheon next Friday, May the fifth.” 1. 邀请朋友共进午餐Inviting a friend to informal luncheon Dear : Will you come to luncheon on , at ? My niece is visiting us and I think you will enjoy meet ing her. She is a charming, very pretty girl … and very good company! will be here, and perhaps we can after luncheon. Do say you’ll come! Affectionately yours, Li Ming 亲爱的:
您能在来吃午饭吗? 我侄女正在我们家中作客，我想您会乐于见到她的。她是个漂亮而聪明的女孩子，……同她在一起是很使人高兴的!也到这里来，也许在饭后我们能，说好，一定得来呀! 2. 邀请朋友同他们不认识的人一起共进晚餐Inviting friends to supper with the strangers Dear : I know you are interested in , so I’m sure you’ll be interested in ! They are coming here to supper , and we’d like you and to come, too. are that very charming couple we met in last summer. They have a wonderful collection of ; and I understand that Mr. Lin Dun is quite an authority on . I’m sure you and Walter will thoroughly enjoy and evening in their company. We’re planning supper at six; that will give us a nice long evening to talk. If I don’t hear from you before then, I’ll be expecting you on the ! Affectionately yours, Li Ming 亲爱的: 我知道您对是有兴趣的，所以我相信您对林顿夫妇也
外贸业务全套英文邮件 第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you
回复邀请函英语范文 1. 邀请朋友共进午餐 Inviting a friend to informal luncheon Dear : Will you come to luncheon on , at ? My niece is visiting us and I think you will enjoy meeting her. She is a charming, very pretty girl and very good company! will be here, and perhaps we can after luncheon. Do say youll come! Affectionately yours, Li Ming 亲爱的: 您能在来吃午饭吗? 我侄女正在我们家中作客，我想您会乐于见到她的。她是个漂亮而聪明的女孩子，同她在一起是很使人高兴的!也到这里来，也许在饭后我们能，说好，一定得来呀! 2. 邀请朋友同他们不认识的人一起共进晚餐 Inviting friends to supper with the strangers Dear : I know you are interested in , so Im sure youll be interested in ! They are coming here to supper , and wed like you and to come, too. are that very charming couple we met in last summer. They have a wonderful
投诉信回复范文 投诉信回复范文 ｘｘ小区业主： 市政府网站转来题目为ｘｘ县ｘｘ小区业主的投诉信的群众信件办理意见表已收悉，经调查，现就有关咨询题答复如下： 一、20ｘｘ年城西有限责任公司以出让的形式取得该宗土地使用权（岚国用20ｘｘ出字35号），土地性质是综合用地。按照《中华人民共和国土地治理法》的规定综合用地使用年限是五十年，因此ｘｘ小区土地使用权也只能是50年。 二、20ｘｘ年6月，县住建局组织有关部门对ｘｘ小区二期工程的规划设计方案进行了评审会，与会人员对绿化、停车位、通风采光、消防安全、防洪通道等方面提出了修改意见。由于现场建设用地紧张和县城规划建设的实际情况，请你们予以理解。 三、小区商品房的质量咨询题 1、ｘｘ小区共有5幢住宅楼，结构形式均为砖混底框结构，图纸设计、图纸审查及开工建设均在20ｘｘ年4月往常完成。依照《安康市建设局关于进一步加强城镇建筑抗震防灾工作的通知》（安建发[20ｘｘ]15号）文件要求：从20ｘｘ年12月1日起，所有新建建筑都要禁止使用预制混凝土楼板。ｘｘ小区1-5号楼的开工建设时刻均在20ｘｘ年12月1日之前，不在文件规定的时刻之后，施工单位按照设计图纸施工、小卧房为预制混凝土板，客厅、厨房、卫生间及阳台为现浇混凝土楼板。 2、业主反映房屋墙体及楼板出现裂缝的情况，已通知由ｘｘ小区的物业公司配合开发单位、施工单位对小区住房可能存在的咨询题进行检查核实，并按有关规定和责任督促尽快予以妥善解决。 四、ｘｘ小区因规划核实和房屋竣工验收未完成，办证所需要提交的初始登记资料不全，故暂不能办理《房屋所有权证》。现已督催开发商要抓紧办理相关手续。 五、关于物业的咨询题，现由开发商组建设立的物业服务机构，经查确实存在服务不到位的咨询题，我局已督查进行整改。如小区业主对该物业公司服务不中意，能够自行组织召开业主大会，成立业主委员会，自行选择物业公司进行物业治理。关于物业收费标准，应由物价部门治理，住建局无权进行审批。 六、小区修建封闭围墙属于开发商的配套建设部分，业主或物业公司可督促开发商尽快完善，维护其利益。关于监控设施、密码安全门和可视电话设施的安装，物业公司可对上述设施做好预算，在小区内予以公示，然后召开业主大会表决。假如表决通过，能够申请住宅维修资金支付该笔费用。 七、业主与开发商之间应平等和气的以事实为依据协商解决有关咨询题，若开发商及物业服务损害了你们的利益，请宽阔业主应依法维护其合法权益。 ｘｘ县住房和城乡建设局 ｘｘ县国土资源局 公司职员投诉信回复范文 生产简先生、叶先生、行政谢先生、生产车间职员谭ｘｘ： 关于职员谭ｘｘ心声的回复： 1、公司一直以来是欢迎并鼓舞各职员以实名制方式提出自己的意见和建议，不管其意见和建议是对与错，假如是对的，我们作为主管的要去改进，错的要给职员耐心解释清楚，关心解决职员提出的困难，行政要组织并定期的召开职员代表沟通会，让职员畅所欲言反映心声并及时解决存在的咨询题，建立一个职员、主管、公司沟通机制，三厂要在职员打卡处设立总经理投诉信箱，给宽阔职员向公司反映咨询题或心声提供多一个反馈渠道。我建议给
英语邀请函及其回复范文 新年将至，各种各样的商务宴会也多了起来。在职场上邀请函一般通过邮件的方式进行，因此在本篇文章中安格英语老师将会展示英语邀请函的格式及模板以及作为收件人，如何接受或拒绝对方的邀请。 英语邀请函范文： Dear Mr. Harris, Mr. Mark Morgan and I are planning a small dinner in honor of John Smith, Executive Vice-president and Chief Technology Officer of the American Auto Company. The dinner will be held at the Hilton Hotel, Detroit, beginning at 6.30 p.m. on Wednesday, January 15, and dress will be informal business wear. We hope that you will be able to join us in this opportunity to meet the senior executive of the American Auto Company. We look forward to seeing you on Wednesday, January 15. Yours sincerely, Robert Miles
Chief Executive Officer 接受宴会邀请： Dear Mr. Miles, I am very pleased to accept your kind invitation to the dinner party in honor of John Smith, Executive Vice-president and Chief Technology Officer of the American Auto Company. It will be a great honor to meet the senior executive of one of the largest companies in our country. Thank you very much for the invitation, and I am looking forward to seeing you in Detroit next Wednesday. Yours sincerely, Richard Harris Managing Director 谢绝宴会邀请： Dear Mr. Stevens, Thank you very much for your kind invitation to the party celebrating the 24th anniversary of your company. Please accept my hearty congratulations on this remarkable occasion. We are very pleased that you
英文邀请函及回复范文_邀请函 1. 邀请朋友共进午餐Inviting a friend to informal luncheon Dear : Will you come to luncheon on , at ? My niece is visiting us and I think you will enjoy meeting her. She is a charming, very pretty girl … and very good company! will be here, and perhaps we can after luncheon. Do say you’ll come! Affectionately yours, Li Ming 亲爱的: 您能在来吃午饭吗? 我侄女正在我们家中作客，我想您会乐于见到她的。她是个漂亮而聪明的女孩子，……同她在一起是很使人高兴的!也到这里来，也许在饭后我们能，说好，一定得来呀! 2. 邀请朋友同他们不认识的人一起共进晚餐Inviting friends to supper with the strangers Dear : I know you are interested in , so I’m sure you’ll be interested in ! They are coming here to supper , and we’d like you and to come, too. are that very charming couple we met in last summer. They have a wonderful collection of ; and I understand that Mr. Lin Dun is quite an authority on . I’m sure you and Walter will thoroughly enjoy and evening in their company. We’re planning supper at six; that will give us a nice long evening to talk. If I don’t hear from you before then, I’ll be expecting you on the ! Affectionately yours, Li Ming 亲爱的: 我知道您对是有兴趣的，所以我相信您对林顿夫妇也会感兴趣。他们将在来吃饭，我们很希望您和瓦尔特也能同来。 是那么好的一对夫妻。我们是去年夏天在认识的。他们集有。我知道，林顿先生在研究方面是颇有权威的。我深信，那天晚上您和瓦尔特同他们在一起，一定会很愉快。 我们准备在6点钟吃晚饭，这样就能有较长的时间闲谈。如果事前接不到您的回信，我就指望你们那天到来。 3. 邀请来家中小住及周末聚会An invitation for a house and weekend party Dear : I hope haven’t any plan for the weekend of as we’d like you to spend it with us at . It’s simply beautiful here now, with everything in bloom! I think we can promise some good fishing this year. The fish are biting better than ever! So bring your fishing clothes; and be s ure to bring your tennis things, too, because are coming and I’m sure you’ll want to get out on the courts with them. There’s a very good train ; I’ve marked it in red on the timetable. It gets you here about
邀请信及回复 邀请信是写给合作伙伴，朋友或同事的信件。他与其他商务信件不同，一般而言邀请信往往是写给自己相对较熟悉的人，一般包括以下信息： 1．寒暄语言（视关系而定） 2．发出邀请 3．阐述活动或会议举行的时间，地点，以及与会的人物 4．再次提出邀请 5．结束语 1.Words 1)invite 邀请 2)formally 正式地 3)Sincerely 真诚地 4)Look forward to-------盼望-------- 2．Sentences Structure 1) How I miss you! 2) I haven’t seen you for a long time! 3) What’s going on? 4) I formally invite sb. to some place. 5) This meeting/activity will be held at-----in-----------. 6) We really hope that you could come. 7) Looking forward to your coming. 8) Please write to me and tell me whether you will come or not. 9) Yours sincerely, Key Points: Layout: 左收右寄下日期，落款位于右下脚 邀请信的回复信是对合作伙伴，朋友或同事的邀请的回复。一般包括以下信息：1．首先对邀请表示感谢 2．明确告诉对方能不能去 3．如果不能前往一定要说明原因并道歉 4．结束语
英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式
View：This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault；We must apologise for …；We sincerely apologise for … ；Please accept our apologies for … ；I would like to apologise for the error made by our company in (verb+ing)； Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ； A short explanation of the fault ；Introductory phrase；As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cause of / reason for the mistake was …
英文回复邀请函范文 英文回复邀请函范文篇一 Inviting a friend to informal luncheon Dear : Will you come to luncheon on , at My niece is visiting us and I think you will enjoy meeting her. She is a charming, very pretty girl and very good company! will be here, and perhaps we can after luncheon. Do say youll come! Affectionately yours, Li Ming 英文回复邀请函范文篇二 Inviting friends to supper with the strangers Dear : I know you are interested in , so Im sure youll be interested in ! They are coming hereto supper , and wed like you and to come, too. are that very charming couple we met in last summer. They have a wonderful collection of ; and I understand that Mr. Lin Dun is quite an authority on . Im sure you and Walter will thoroughly enjoy and evening in their company. Were planning supper at six; that will give us a nice long evening to talk. If I dont hear from you before then, Ill be expecting you on the ! Affectionately yours, Li Ming
ｘｘ小区业主： 市政府网站转来题目为“ｘｘ县ｘｘ小区业主的投诉信”的群众信件办理意见表已收悉，经调查，现就有关问题答复如下： 一、20ｘｘ年城西有限责任公司以出让的形式取得该宗土地使用权（岚国用20ｘｘ出字35号），土地性质是综合用地。按照《中华人民共和国土地管理法》的规定综合用地使用年限是五十年，所以ｘｘ小区土地使用权也只能是50年。 二、20ｘｘ年6月，县住建局组织有关部门对ｘｘ小区二期工程的规划设计方案进行了评审会，与会人员对绿化、停车位、通风采光、消防安全、防洪通道等方面提出了修改意见。由于现场建设用地紧张和县城规划建设的实际情况，请你们予以理解。 三、小区商品房的质量问题 1、ｘｘ小区共有5幢住宅楼，结构形式均为砖混底框结构，图纸设计、图纸审查及开工建设均在20ｘｘ年4月以前完成。根据《安康市建设局关于进一步加强城镇建筑抗震防灾工作的通知》（安建发[20ｘｘ]15号）文件要求：从20ｘｘ年12月1日起，所有新建建筑都要禁止使用预制混凝土楼板。ｘｘ小区1-5号楼的开工建设时间均在20ｘｘ年12月1日之前，不在文件规定的时间之后，施工单位按照设计图纸施工、小卧室为预制混凝土板，客厅、厨房、卫生间及阳台为现浇混凝土楼板。 2、业主反映房屋墙体及楼板出现裂缝的情况，已通知由ｘｘ小区的物业公司配合开发单位、施工单位对小区住房可能存在的问题进行检查核实，并按有关规定和责任督促尽快予以妥善解决。 四、ｘｘ小区因规划核实和房屋竣工验收未完成，办证所需要提交的初始登记资料不全，故暂不能办理《房屋所有权证》。现已督催开发商要抓紧办理相关手续。 五、关于物业的问题，现由开发商组建设立的物业服务机构，经查确实存在服务不到位的问题，我局已督查进行整改。如小区业主对该物业公司服务不满意，可以自行组织召开业主大会，成立业主委员会，自行选择物业公司进行物业管理。对于物业收费标准，应由物价部门管理，住建局无权进行审批。 六、小区修建封闭围墙属于开发商的配套建设部分，业主或物业公司可督促开发商尽快完善，维护其利益。关于监控设施、密码安全门和可视电话设施的安装，物业公司可对上述设施做好预算，在小区内予以公示，然后召开业主大会表决。如果表决通过，可以申请住宅维修资金支付该笔费用。