工程部培训手册ENGINEERING DEPARTMENTAL
TRAINING MANUAL
内容CONTENTS
1. 目录INDEX
01目录Index\目录INDEX.doc
02欢迎信Welcome\知道.pdf
2. 欢迎信Welcome Letter
02欢迎信Welcome\欢迎信welcome letter.doc
3．酒店概况HOTEL OVERVIEW
- 使命宣言Mission Statement
03酒店概况Hotel Overview\使命宣言Mission Statement.ppt
- 酒店信息宣传资料Information Sheet
03酒店概况Hotel Overview\领导照片Leader Photo.doc
03酒店概况Hotel Overview\业主集团管理公司介绍IHG&ETG Introduction.ppt 03酒店概况Hotel Overview\酒店地图Hotel Maps.pdf
03酒店概况Hotel Overview\产品知识Our Products.pdf
- 致胜之道Winning Ways
03酒店概况Hotel Overview\致胜之道Winning Ways.ppt
03酒店概况Hotel Overview\尽炫自我Room to be yourself.ppt
4. 部门概况DEPARTMENT OVERVIEW
- 部门目标Objective of Department
04部门概况DEPARTMENT OVERVIEW\部门目标Objective of Department.ppt - 部门组织结构图Organization Chart of Department
04部门概况DEPARTMENT OVERVIEW\组织结构Organization Chart of Department(IC).jpg
04部门概况DEPARTMENT OVERVIEW\组织结构Organization Chart of Department(HI).jpg
- 相关分部概况Overview of Related Sections
04部门概况DEPARTMENT OVERVIEW\相关分部概况Overview of Related Sections .ppt
5. 分部概况SECTION OVERVIEW
- 运作时间Operating Hours
- 特色Specialty
- 位置Location
- 分部组织结构图Organization Chart
- 员工数量Number of associates
- 布局Lay Out
- 分部目标Section Goal
05分部概况SECTION OVERVIEW\机修、管道组介绍.ppt
05分部概况SECTION OVERVIEW\净水、污水厂介绍.ppt
05分部概况SECTION OVERVIEW\强电组介绍.ppt
05分部概况SECTION OVERVIEW\值班运行班组介绍.ppt
05分部概况SECTION OVERVIEW\装修道组介绍.ppt
6．员工照片Associates Photos
06员工档案Member's File\员工照片Associates Photos.doc
7．排班表Duty Rosters
07班表Duty Roster\班表Duty Roster.xls
8．仪容仪表标准Grooming Standards
08仪容仪表标准Grooming Standards\仪容仪表标准Grooming Standards .pdf 9．卫生/安全标准Hygiene / Safety Standards
09卫生&安全标准Hygiene&Safety Standards\动火工作中的火灾安全Hot Work Permit Attachment.doc
09卫生&安全标准Hygiene&Safety Standards\动火许可证Hot Work Permit Program .doc
09卫生&安全标准Hygiene&Safety Standards\工作地点的健康和安全协议Workplace health safety agreemen.doc
09卫生&安全标准Hygiene&Safety Standards\酒店应急措施Hotel Emergencies .doc
09卫生&安全标准Hygiene&Safety Standards\连锁保护和停机挂牌Lock-tag out.doc
09卫生&安全标准Hygiene&Safety Standards\人身防护设备规章Personal Protective Equipment.doc
09卫生&安全标准Hygiene&Safety Standards\狭窄场所工作安全程序WPHS CONFINED SPACE POLICY .pdf
09卫生&安全标准Hygiene&Safety Standards\消防意识与应急培训指南ERT Guide.pdf
10．工作职责和要求Job Descriptions & Specifications
10工作职责和要求Job Descriptions & Specifications\工程总监DOE.doc
10工作职责和要求Job Descriptions & Specifications\总工程师Chief Engineer.doc
10工作职责和要求Job Descriptions & Specifications\副总工程师Assistant Chief Engineer.doc
10工作职责和要求Job Descriptions & Specifications\工程部秘书Engineering Secretary.doc
10工作职责和要求Job Descriptions & Specifications\值班工程师Duty Engineer.doc
10工作职责和要求Job Descriptions & Specifications\电气主管Electrical Supervisor.doc
10工作职责和要求Job Descriptions & Specifications\机修主管Mechinic Supervisor.doc
10工作职责和要求Job Descriptions & Specifications\空调主管AC Supervisor.doc
10工作职责和要求Job Descriptions & Specifications\弱电主管low Voltage Supervisor.doc
10工作职责和要求Job Descriptions & Specifications\装修主管Building Maint.
supervisor Chinese Version.doc
10工作职责和要求Job Descriptions & Specifications\电工Electrician.doc
10工作职责和要求Job Descriptions & Specifications\机修工Mechinic.doc
10工作职责和要求Job Descriptions & Specifications\空调工AC Techinican.doc
10工作职责和要求Job Descriptions & Specifications\木工&油漆工Carpenter, Painter.doc
10工作职责和要求Job Descriptions & Specifications\弱电工Low Voltage Technician.doc
10工作职责和要求Job Descriptions & Specifications\万能工Holicare.doc
10工作职责和要求Job Descriptions & Specifications\库管Storekeeper.doc
10工作职责和要求Job Descriptions & Specifications\简明岗位职责.doc
11、标准经营程序Standard Operation Procedure
11标准经营程序Standard Operation Procedure\万能工维修程序HolikareMaintenanceProgram.doc
11标准经营程序Standard Operation Procedure\防火疏散程序FireEvacuationProcedure.doc
11标准经营程序Standard Operation Procedure\维修申请程序MaintenanceOrderRequest Rev.doc
11标准经营程序Standard Operation Procedure\紧急维修程序Urgent Maintenance Request.DOC
11标准经营程序Standard Operation Procedure\维修申请巡查Maintenance requests resulting from tours of house.DOC
11标准经营程序Standard Operation Procedure\在你传递维修申请时While you are passing maintenance request.DOC
11标准经营程序Standard Operation Procedure\工程事故记录本和记录程序EventsLogbook&Pro.doc
11标准经营程序Standard Operation Procedure\故障房Out of order rooms.DOC 11标准经营程序Standard Operation Procedure\油漆工作Painters procedure.DOC
11标准经营程序Standard Operation Procedure\天花检查口Ceiling access door.DOC
11标准经营程序Standard Operation Procedure\日常维修系统PM system.DOC 11标准经营程序Standard Operation Procedure\维修单工作流程图MWO flow chart.xls
12、制度和程序Policy & Procedure
12制度和程序Policy & Procedure\材料和备件购买程序Material and spare part ordering procedure .doc
12制度和程序Policy & Procedure\财产损坏支出政策Property Damage Expenses Policy.doc
12制度和程序Policy & Procedure\动火许可证HOT WORK PERMIT.doc
12制度和程序Policy & Procedure\工程部库房运作Engineering Store Operation.doc
12制度和程序Policy & Procedure\工程部例会Engineering Communication Meeting.doc
12制度和程序Policy & Procedure\工程采购申请Engineering Purchase Request .doc
12制度和程序Policy & Procedure\工程储备要求Engineering Store Requisition .doc
12制度和程序Policy & Procedure\工程工作认可Construction Work Authorization .doc
12制度和程序Policy & Procedure\工具的发放Tool Issue.doc
12制度和程序Policy & Procedure\家具、装置和设备FF&E.doc
12制度和程序Policy & Procedure\能源记录Utility Recording.doc
12制度和程序Policy & Procedure\消防预防维护管理FIRE PROTECTION MAINTENANCE MANAGEMENT (FPMM).doc
12制度和程序Policy & Procedure\永久的维修管理Perpetual Maintenance Management .doc
12制度和程序Policy & Procedure\值班工程师记录Duty Engineer Log Book.doc 12制度和程序Policy & Procedure\制冷控制规章Refrigerant Control Policy .doc
12制度和程序Policy & Procedure\简明上班，机房管理，交接班，事故报告,卫生制度.doc
12制度和程序Policy & Procedure\VIP接待程序.doc
12制度和程序Policy & Procedure\部门资产管理办法.pdf
13．工作任务清单Task Lists
13工作任务清单Task Lists\工程部主管Task list.doc
13工作任务清单Task Lists\电梯Task list .doc
13工作任务清单Task Lists\锅炉组Task list.doc
13工作任务清单Task Lists\机修组Task list.doc
13工作任务清单Task Lists\配电组Task list.doc
13工作任务清单Task Lists\强电组Task list.doc
13工作任务清单Task Lists\弱电组Task list.doc
13工作任务清单Task Lists\水厂Task list.doc
13工作任务清单Task Lists\水组Task list.doc
13工作任务清单Task Lists\温泉机房Task list.doc
13工作任务清单Task Lists\值班室Task list.doc
13工作任务清单Task Lists\装饰组Task list.doc
13工作任务清单Task Lists\甲蕃电工组Task list.doc
13工作任务清单Task Lists\甲蕃电梯组Task list .doc
13工作任务清单Task Lists\甲蕃锅炉组Task list.doc
13工作任务清单Task Lists\甲蕃机修组Task list.doc
13工作任务清单Task Lists\甲蕃水组Task list.doc
13工作任务清单Task Lists\甲蕃值班室Task list.doc
13工作任务清单Task Lists\甲蕃装饰组Task list.doc
14. 培训计划Training Plans
14培训计划Training Plans\部门月培训计划及培训报告Departmental Monthly Training Plan & Training Report.doc
15．培训资料Training Material
- 专业术语缩写表Acronym List
15培训资料Training Material\专业术语缩写表Acronym List.doc
15培训资料Training Material\酒店英语对照GLOSSARY.xls
- 常见问题与回答Frequent Questions & Answers
15培训资料Training Material\常见问题与回答FAQ(IC).doc
15培训资料Training Material\常见问题与回答FAQ(HI).doc
- 部门专业知识培训
15培训资料Training Material\电机维护的标准和程序.doc
15培训资料Training Material\电梯培训课程.doc
15培训资料Training Material\非停电和停电的操作中的规范及注意事项.doc
15培训资料Training Material\各种线径的安全载流量和常用的计算方法以及在不同情况下电流的变化.doc
15培训资料Training Material\工程部装饰组泥、木、漆工及墙纸操作流程.doc 15培训资料Training Material\交流接触器的原理和维护.ppt
15培训资料Training Material\交流接触器的原理及注意事项.doc
15培训资料Training Material\净水厂员工培训.doc
15培训资料Training Material\污水处理厂人员培训.doc
15培训资料Training Material\净水，污水处理工艺流程.xls
15培训资料Training Material\酒店空调机修班组.doc
15培训资料Training Material\配电房安全操作规程.doc
15培训资料Training Material\配电房新员工培训.doc
15培训资料Training Material\弱电培训.doc
15培训资料Training Material\温泉机房员工培训.doc
15培训资料Training Material\值班室强电工作培训.doc
15培训资料Training Material\值班室水系统培训.doc
16、消防演习&应急预案
16消防演习&应急预案\护林防火须知.pdf
16消防演习&应急预案\工程部各区域消防预案.doc
16消防演习&应急预案\锅炉房及油库事故应急预案.doc
16消防演习&应急预案\九寨天堂预案.doc
16消防演习&应急预案\工程部气站事故应急预案.doc
16消防演习&应急预案\锅炉房消防预案.doc
16消防演习&应急预案\净水厂消防预案.doc
16消防演习&应急预案\污水厂消防预案.doc
17．部门培训回顾结果Departmental Training Review Result
17部门培训回顾结果Departmental Training Review Result\部门月培训回顾结果Monthly Review Form.DOC
17部门培训回顾结果Departmental Training Review Result\部门培训回顾抽查记录spot check.DOC
17部门培训回顾结果Departmental Training Review Result\部门入职培训检查表Departmental Orientation Checklist.doc
17部门培训回顾结果Departmental Training Review Result\交叉培训报告Cross Training Report Form.doc
17部门培训回顾结果Departmental Training Review Result\交叉培训月计划及培训报告Cross Training Plan.doc
17部门培训回顾结果Departmental Training Review Result\课程评分表Training Course Evaluation.xls
17部门培训回顾结果Departmental Training Review Result\培训缺勤请假单Training Absence Requisition.doc
17部门培训回顾结果Departmental Training Review Result\工程部员工绩效考核表.xls
18．熟知In the know
18熟知In the know\本地知识-风景Local Knowledge-scenery.ppt
18熟知In the know\本地知识-文化Local Knowledge-Culture.ppt
19、优悦会及大使PCR&Ambassador
19优悦会及大使PCR&Ambassador\快速参考指南QuickReferenceGuide.pdf