Scripts Unit 1
Part II Listening and Speaking
Task 1 FAQs in job interview
Comments on the three questions:
Point for Q 1: Tell me something about yourself.
Sample answers:
Q1.
I am graduating in June,XXXX from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel.
I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.
Q2.
I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.
Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.
Q3.
Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.
Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.
Task 2 Inappropriate questions in job interview
Script:
M: Come in, please.
W: Good morning, sir. I’m Karen Yang.
M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.
W: Oh, is that your wife, Mr. Carter? She is so beautiful.
M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.
W: Of course not. please go ahead.
M: Well, can you tell me why you would like to work as a medical representative with us?
W: I really like this kind of work, and having been a doctor for three years, I want to
apply for this position for a change.
M: Don’t you think it’s a pity for you to leave your present job?
W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.
W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.
W: That sounds fine. How much time will it take for me to be promoted here?
M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.
W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?
M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.
…
Key:
Is that your wife, Mr. Carter? She is so beautiful.
Avoid asking interviewer personal questions or making personal comments.
Could you tell me how much the new job pays?
The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.
What about the paid holidays, insurance, and things like that?
How much time will it take for me to be promoted here?
But in which cities do you have your branches? And where is your company based?
It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.
Part III Language Focus
Key:
o Name: Cai Ning
o Personality: serious-minded认真的; calm; humorous; easy-going
o Strengths: the ability to work with all types of people
o Weakness: perfectionist; impatient
o Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment bank
o Qualification: graduated from Peking University in XXXX majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English. o Reasons for leaving last job: want to find a job that is challenging.
o Questions about the job: Would I be able to work abroad in one of your overseas branches?
Part IV Viewing and Speaking
Video 1 Applying for the position of financial consultant
Script:
Chen: Good morning, Ms Mandel.
Ms. Mandel: Good morning, sit down, please.
Chen: Thank you!
Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.
Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.
Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.
Chen: Thank you for your interest in me.
Ms. Mandel: To start with, would you like to tell me a bit about yourself?
Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.
Ms. Mandel: So why did you choose our company?
Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?
Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.
Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?
Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.
Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?
Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.
Ms. Mandel: Good. Now, do you have any questions to ask?
Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.
Chen: Oh, great. If I’m accepted, I will do my best for the company.
Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.
Ms. Mandel: Goodbye.
Key:
Reasons for joining the company
It is one of the leading international consultant corporations which came to China
after China entered WTO.
Working in this company would give him the best chance to use what he has learned at university.
Relevant work experience
He was involved in a factory restoration in Nanjing.
Questions
Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
Result of the interview
Chen Bo will be notified of the final decision by Friday.
Video 2 Applying for the position of Sales Manager
Script:
Wang: May I come in?
Mr. White: Yes, please do.
Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.
Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.
Wang: Thank you.
Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?
Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.
Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.
Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?
Wang: Sun Yat-sen.
Mr. White: And what degree have you got?
Wang: I have a bachelor’s degree in business administration.
Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.
Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.
Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?
Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.
Mr. White: Why do you want to change your job?
Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.
Mr. White: What do you think is the most important qualification for a salesperson?
Wang: I think it’s self-confidence and quality products.
Mr. White: I agree with you. What salary would you expect to get here?
Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails?
Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regula r customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?
Wang: Yes, only one. When can I get your decision?
Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.
Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.
Mr. White: Goodbye.
Key:
o 1. F T F F T
o 2. 1) Sales Manager
2) Five
3) Brand Manager
4) biscuits
5) Business Administration
6) oral English
Scripts Unit 2
Script:
Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?
Daniel: Very well, thank you. And you, Shelly?
Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.
Sherry: Oh, that’s nice! Which department are you in?
Daniel: I’m in the Research and Development Department.
Sherry: That sounds great!
Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.
Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime?
Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.
Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.
Daniel: I certainly will. What about you, Sherry? How is your job?
Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter? She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. W: By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance. W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like. W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London. Follow-up practice Cai: May I come in? Ms. Smith: Yes, please. Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested. Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department. Cai: Nice to see you, Ms. Smith. Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you. Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more
商务英语翻译试题(二)试卷及答案-2
商务英语翻译试题（二） Ⅰ词汇测试题：（2题，每题10分，共20分） 1．该组有10个商务英语英文词或词组，下面均有英文词或词组来进行解释。请将正确的选项标出，要求英英转换意义准确，符合商务英语规范。（10分） (1) promote A. to encourage the popularity, sale or development B. to change or vary C. to act as judge in an argument D. to speak or write to someone (2) to address A. to speak or write to someone, or to direct information at someone. B. to offer, supply C. to stipulate D. to come up with ideas (3) to indemnify A. to pay for the damage B. to state something officially C. to suggest an idea D. to use something instead of another (4) to cancel an order A. to confirm an order B. to deliver a letter C. to recommend a candidate D. to make void or of no effect (5) ceiling A. upper limit B. cancellation C. bottom D. the lowest point (6) tide over A. to help sb. during a period of difficulty B. to spend a lot of time doing C. to tie to sth. D. to try one’s best (7) carry out A. to take away B. to perform or complete C. to give or offer something D. to suggest an idea (8) to complicate A. to finish something B. to be dissatisfied with something C. to make something more difficult to deal with D. to compare with something (9) to put on an event A. to come up with ideas B. to come on for sth. 2
扩展商务英语视听说1-8单元答案 Unit 1 Part I Listening and Speaking Task 1 Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays? The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.
商务英语视听说原文与 答案 Document number【980KGB-6898YT-769T8CB-246UT-18GG08】
S c r i p t s U n i t1 Part II Listening and Speaking Task 1 FAQs in job interview Comments on the three questions: Point for Q 1: Tell me something about yourself. Sample answers: Q1. I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss. Q2. I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Inappropriate questions in job interview Script: M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us
商务英语翻译测试题及 答案 集团档案编码：[YTTR-YTPT28-YTNTL98-UYTYNN08]
I. Translate the following sentences paying attention to the meanings of words italicized.(15%) 1. The above quoted are the articles in great demand, which have won a high reputation in various markets. 2. The articles in this agreement must not be modified and ended
without the agreement by the both parties. 3. However, the tariff should not be greater in amount than the margin of price caused by dumping. 4. As usual, the lion’s share of the budget is for defense. 5. He once again imparted to us his great knowledge, experience and wisdom.
II. Translate the following sentences with extension.(15%) 1. There is a mixture of the tiger and ape in the character of Hitler. 2.China, which posted its highest growth rate in a decade, is Asia’s new star performer. 3. John took to his studies eagerly, and proved an adept pupil.
Scripts Unit 1 Part II Listening and Speaking Task 1 FAQs in job interview Comments on the three questions: Point for Q 1: Tell me something about yourself. Sample answers: Q1. I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss. Q2. I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.
英语答案 Scripts Unit 1 Part II Listening and Speaking Task 1 FAQs in job interview Sample answers: Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.
R：Good afternoon, sir.what can i do for you? T：yes，i'd to buy some ski equipments. R：Is there anything in particular you’re interested in at this time? We have a wide variety of ski equitment for you to choose from. It’s all of the best quality . There are our latest styles. T: Em, i'm into your ski equipments. But, at first, I want to know more about your firm. R: Good.You’ve come to the stand. My name is Mr. Li.a priciple of this stand. T: Hello, I’m Mr. Smith.I'd like to know when was your firm established, and in which country? R: well, our firm was established in 1981,we've been in this line over thirty years. it's an American-based company, but has officers in many countrys in Asia and Europe. T: En, how many enployees are there in your firm. R: The number of employees is over 2,000. T: How about agents ? R: their are agents in Germany, Switzerland and Luxemburg,and France is our biggest market in Europe.
新视野商务英语视听说(第二版) 第四单元听力原文． Unit 4 Task 2.2 The Koreans aren't concerned about how
well planned a meeting is. They will not trust anything that doesn't take years to build. For example, a strong relationship of 10 years is more important than a brand new office building or an
impressive meeting. Trust is most important thing for them. They also seldom offer any opinions unless they are sure about what they want to say. Face is perhaps most important to the Japanese. For example, if you put pressure on a Japanese businessman at a meeting, he will respond with silence and your relationship is sure to be over even before the meeting finished. They will be more accepting of you if you learn to speak a little Japanese and look comfortable
商务英语翻译试题（一（1-5）BBCCB （6-10）ABAAB 2.（1-5）CBCBD （6-10）BCABA ） Ⅰ词汇测试题：（2题，每题10分，共20分） 1．该组有10个商务英语英文词或词组，下面均有英文词或词组来进行解释。请将正确的选项标出，要求英英转换意义准确，符合商务英语规范。（10分） (1) to conclude A. to give one’s place to each B. to end or judge after some consideration C. to explain D. to contain (2) to enforce A. to break or act against a law B. to cause a law or rule to be obeyed C. to prevent movement from happening D. to direct something into a particular place (3) to appoint A. to take back property B. to meet someone’s needs C. to choose someone officially for a job D. to claim for something (4) to approve A. to abide by B. to comply with C. to have a positive opinion D. to come up with (5) obviate A. to violate B. to remove a difficulty, to avoid C. to allow sb to do D. to be apparent (6) to violate A. to break or act against a law, principle B. to beat or threaten someone C. to obey a law D. to cause a rule to be obeyed. (7) with respect to A. comply with B. in relation to C. conform to D. coincide with (8) to entertain a client A. to cater for B. to treat sb. at the table C. to launch a product D. to shorten a vacation
Unit 2 Part 3 1 Alice: Excuse me, sir, are you Mr. Hayes? Bill: Yes, I’m Bill Hayes. A: Are you the General Manager of the Beautify Cosmetic Corporation in America? B: Yes, exactly. A: How do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you. B: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me. A: My pleasure. 2. Conversation 1: A: What is your job, Vincent? B: I’m a Regional Sales Manager. A: What are your main duties? B: My main duties are to develop customer relations and grow the sales of security products in Ohio. Conversation 2: A: What is your occupation, Flora? B: I’m a business analyst. A: Which company do you work for? B: I work for Delicate & Elegant Fashion. It’s a British company. A: What do you do for them? B: I’m in charge of the budget. Conversation 3 A: What do you do, Patrick? B: I’m a lawyer. A: what does your job involve? B: I give legal advice and assistance to clients and represent them in court or in other legal matters. Conversation 4: A: What kind of job do you have, Rachel? B: I’m responsible for receiving visitors. I have to make sure all visitors check in on arrival, and also arrange taxi and bus transport for them. A: Are you in reception? B: Yes, you’re right. I’m a receptionist. Part 4 Video 1 Introducer: Good afternoon, everyone! This is Robin Copperfield, the new Vice President of our company. He will be in charge of the accounting work. Let’s give him a warm welcome! Robin Copperfield: Thank you!
Unit 1 Part I Listening and Speaking Task 1 Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will
Unit 8 Receiving Visitors 2.Listening Practice Task 2-1 A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors. A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets. Task 2-2 There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’s office. Using the visitor’s name when he arrives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitor’s name, title and position, and introduces the executive to him. When a visitor’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor’s feelings are not hurt. A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information. 4. Video 1 (R for receptionist; S for secretary; V for visitor) R: Good morning. May I help you? V: Yes, I’d like to see Mr. Hansen, the president. R: Do you have an appointment, sir? V: Yes. I have an appointment with him at 10:30. R: Can I have your name, please? V: Brawn Dantini from Wilson Electronics. R: Thank you, Mr. Dantini. Would you please take a seat? I’ll tell Mr. Hansen’s secretary that you’re here. V: Thanks. R: Mary, this is reception. Mr. Dantini is here for his appointment. S: I’m sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes? R: All right. I’m sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes? V: Yes, of course. R: Would you like something to drink? Do you prefer coffee or tea? V: Thank you. Coffee, please. R: Would you like sugar and cream with your coffee?