日常商务英语口语
Part 1
状况1：第一次和客户见面
A：您好吗？Wise先生，很高兴认识您。
How do you do? Mr Wise. Glad to meet you!
B：您好！李先生，我也很高兴认识您。
How do you do! Mr Li. Glad to meet you too.
状况2：和老客户见面
A：嗨！Johnson先生，您好吗？
Hello! Mr Johnson, How are you?
B：嗨！Bill先生，我很好，谢谢，您呢？
Hello! Mr Bill, fine, thank you, and you?
A：我也很好，谢谢，很高兴再见到您。
I’m fine too, thank you. Glad to see you again.
B：我也是（我也很高兴再见到您）
Me too.
状况3：第一次和客户见面，找到人后再相互问候
A：对不起，请问您是Blood先生吗？
Excuse me! Are you Mr Blood?
B：是的，正是。
Yes, that’s right.
A：噢！林先生，您好！很荣兴认识您（很高兴认识您）How do you do,Mr Lin! It’s my pleasure to see you.
B：我也很荣幸（我也是）
Me too.
状况4：和老客户见面相互问候家人及生意
A：哈喽！Rown先生，很高兴又见到您。
Hello !Mr Rown, glad to see you again.
B：嗨！Lisa，你好吗？
Hello! Lisa, how are you?
A：很好，谢谢，那么您呢？
Very fine, thank you, and you?
B：我也很好。
I’m fine too.
A：家人如何？
How is/are your family?
B：他们都很好，谢谢
They are fine, thank you.
A：生意如何？
How is your business?
B：很好(马马虎虎/不太好/还不错/和平常一样)
Very good(just so so/not very good/not bad/It’s the same as usual)
A：旅途如何？
How was your trip?
B：很好，但是我有点累，因为飞行很长。
Very good, but I am a little tired, because it’s a long trip.
Part 2
状况1：在机场
A：对不起，您是Johnson先生吗？
Excuse me! Are you Mr Johnson?
B：是的，我是。
Yes, that’s right.
A：您好，Johnson先生，我的名字是Tom Lee, ABC 公司的业务助理。How do you do, Mr Johnson, my name is Tom Lee, the sales manager of the ABC company.
B：您好，李先生，很高兴认识您。
How do you do, Mr Li, glad to meet you.
A：我也是，我来接您去您的饭店。
Me too, I came to pick you up to your hotel.
B：谢谢，您真好。
Thank you, you are very kind.
A：您旅途还好吗？
How was your trip?
B：(1)是的，很好，谢谢
Yes, very good, thank you.
(2)不，不太好，我晕机
No, not very good, I was got air.
A：您现在感觉好一点了吗？
Do you feel better now?
B：是的，但是我感觉很累，因为飞行时间很长。
Yes, but I feel very tired, because it’s a very long trip.
A：我们走吧，让您到饭店登记吧。
Let’s go, let’s get you checked in the hotel. Let’s go and check in in the hotel. B：好的，谢谢。
Ok, thank you.
A：让我帮您拿行李。
Let me help you with your laggage.
B：(1)谢谢，它们很重。
Thank you. It’s very weight.
(2)没关系，谢谢，我自己可以处理。
It doesn’t matter, thank you, I can handle by myself.
A：这边请，我的车在外面等。
This way please, my car is outside.
B：好的，走吧。
Ok. Let’s go.
A:请在这儿等我，我去停车场开车。
Please wait for me here, I am going to the parting lot to drive my car. B：好的，没问题。
Ok, no problem.
A：让我们直接到停车场去吧，因为这儿不好停车。
Let’s go to the parking lot directly, because it is not convenient here. B：当然，没问题。
Of course, no problem.
状况2：在机场接机问候语
A：让我帮您拿行李。
Let me help you with you luggage.
B：谢谢！(你真好)
Thank you! You are very kind.
A：旅途如何？
How was your trip?
B：很好，谢谢。
Very good. thank you.
A：您觉得累吗？
Do you feel tired?
B：有一点儿，因为飞行很久。
A little, because it is a long trip.
A：这边请。
This way please.
B：好的，谢谢！
Ok, thank you.
A：请在这儿等我，我去停车场开车。
Please wait for me here, I am going to parking lot to drive car.
B：好的，没问题。
Ok, no problem.
状况3：在机场接机及途中对话
A：您是Gerry Wise先生吗？
Are you Mr GerryWise?
B：是的，正是。
Yes, that’s right.
A：您好，Wise先生，很高兴认识您，我的名字是Mickey。
How do you do? Mr. Wise, nice to meet you, I am Mickey.
B：您好，Mickey。很荣幸见到您。
How do you do! Mickey. It’s my pleasure to see you.
A：欢迎到台北，这是我的名片。
Welcome to Taibei, this is my business card.
B：谢谢，这是我的。
Thank you, this is mine.
A：让我帮您拿行李。
Let me help you with your luggage.
B：谢谢，有点重。
Thank you, it’s a little heavy.
A：我车在停车场，这边请。
My car is in the parking lot, this way please.
B：好的。
OK
A：您第一次到台湾吗？
Do you come to Taibei the first. Is this the first time you come to Taiwan? B：是的。
Yes.
A：旅途如何？
How was your trip?
B：很好。
Very good.
A：累不累？
Do you feel tired?
B：是的，有一点儿，但是没关系。
Yes, a little, but it doesn’t matter.
A：我们明天一早飞马公，班机时间是早上6：40。
We will flight to Magong tomorrow morning, the flight time is at 6:40 in the morning.
我老板会在5：50去饭店接您，所以您在5：50前要准备好。
My boss will go to the hotel to pick you up at 5:50, so you should get ready before 5:50.
B：我知道，我会准时等他。
I see, I will wait for him on time.
A：如果您需要叫起床，只要告知饭店柜台。
If you need the morning call, please inform the counter of hotel.
B:没关系，我有闹钟。
It doesn’t matter, I have alarm.
A：您饿吗？
Are you hungry?
B：是的，有一点儿。
Yes, a little.
A：我们可以在您饭店附近的侬特利用个简餐。
We can have a quick meal in the Nongteli near your hotel.
B：好的，谢谢。
Ok, thank you.
Part 3
状况1：在公司接应电话
A：这是ABC公司，我可以帮您什么忙吗？
This is ABC company. May I help you?
B：我要找王大卫先生（请接王大卫先生）。
David Wang,please./Is David in?/Could I speak to David?
A：请问贵姓？
Who is calling/speaking?/May I have your name?
B：William Johnson。
A：请稍候。
Hold on,please/Wait for a moment.
（如果要找的人不在时）
A：对不起，他不在，您要留言吗？
Sorry, he’s(was/went) out. Would you like to leave a message?
B：请他回电，告诉他我在公司等他的电话。（我住在希尔顿饭店，房号1020）Tell him to call me back, for I will wait for his telephone in my componey. (I live in room 1020, Hilton hotlel)
A：好的，他一回来，我会请他马上回电。（我会将此留言转告他）谢谢来电！Ok, I’ll ask him to call you back as soon as he returns.(I’ll give him the message)Thank you for your call.
B：谢谢您的帮忙。
Thank you for your help.
状况2 人在国外，经由接线生打对方付款电话回台湾
A：接线生，我要打一通对方付款的越洋电话到台湾。
Operator, I want to make a collect overseas phone call to Taiwan.
B：您要找哪位？
Whom would you like to speak to?
A：David Lee。
B：电话号码多少？
Telephone number?
A：代码是886，区码是02，电话号码是25432100。
The code is 886, the area code is 02, the phone number is 25432100.
B：您的大名？
May I have your name?
A：Lisa Wang。
B：请等一会儿。
Hold on, please.
A：好的，谢谢。
Ok, thank you.
B：接通了，请讲。
The line is through now. Please speak.
状况3 在公司接电话，要找的人如不在，请对方留言。
A：早安，ABC公司，我可以帮您什么忙吗？
Morning,this is ABC company,may I help you?
B：请接分机123。
Extension 123,please.
A：请稍候。
Hold on,please.
B：谢谢。
Thank you.
C：出口部，我可以帮到您什么忙吗？
Import department,may I help you?
B：是的，我想和王先生谈话。
Yes,I would like to speak to Mr.Wang.
C：对不起，他不在公司（他刚出去吃午饭），您要不要留言给他？
Sorry,he was out(he went out to have luch just now).Would you like to leave a message?
B：是的，请他回电，我的名字是David Lee,我的电话号码是27720151。Yes,please ask him to call me back,I’m David Lee,my phone number is 27720151.
C：请再重复一下电话号码。
Please repeat your phone number.
B：好的，2-7-7-2-0-1-5-1。
Ok, 2-7-7-2-0-1-5-1
C：您的大名如何拼写？
How do you spell your name?
B：D-A-V-I-D L-E-E. D-A-V-I-D L-E-E
C:他一回来，我请他回电。
I’ll ask him to call back as soon as he returns.
B：谢谢，再见。
Thank you, bye.
C：谢谢来电。
Thank you for your call/Thank you for calling.
1、打电话号码make a phone call
2、接线生operator
3、对方付款电话collect call
4、预先付款电话prepaid call
5、长途电话long distance call
6、市内电话local call
7、国际电话international phone call/overseas phone call
8、代码code
9、区码area code
10、等一下Hold on,please./Wait a moment./Moment,please./Wiat a minute./One moment,pleast.
11、分机extension
12、部门department
13、(请对方)留话leave a message/Would you like to leave a message?
14、(帮不在的人)留话take a message/May I take a message?
15、重复repeat/Can you repeat your phone number?
16、回电call back
状况4：客人来电，刚好接电话的人就是要找的人，互相问候，约订见面时间地点
A：早安，这是ABC公司。我可以帮到您什么忙吗？
Morning,this is ABC company.May I help you?
B：请接李先生。
Mr.Lee please./Is Mr.Lee in?/May I speak to Mr.Lee?
A：是的，我就是。请问谁来电？
Yes,speaking.Who is calling?/May I have your name?
B:我是美国来的George。
I am George from USA.
A：噢，George，您好吗？您现在在哪里？
Oh,George,how are you?Where are you in now?
B：很好，谢谢，我现在在台北。
Very fine,thank you,I am in Taibei now.
A：您何时到台北的？
When did you come to Taipei?
B：前天（昨晚很晚的时候）
The day before yesterday.
A：很高兴听到您的消息，您现在住哪个饭店？
It’s my ple asure to hear you,Which hotel do you stay in now? B：我住希尔顿饭店。
I stay in Hilton hotel.
A：房号几号？
What is the room number?
B：1020。
1020
A：我们今晚可以碰个面吗？
May I have a appointment with you tonight?
B：很抱歉，我今晚排满了，明天晚上如何？
Very sorry,I am occupied tonight,what about tomorrow night? A：可以，在哪里见面？几点钟？
Ok,where and when?
B：7：00，在我住的饭店。
7:00,in my staying hotel.
A：好的，我会到饭店接您，明晚见。
Ok,I am going to the hotel to pick you up.see you tomorrow night. 单词/词组
1、请再说一遍Pardon?/May I beg your pardon?
2、请问贵姓Who is calling?/Who is speaking?/May I have your name?
3、前天the day before (yesterday)
后天the day after (tomorrow)
4、到达arrive/reach/get
5、占满occupy
我没空I’m occupy./I have no time./I’m not available.
状况5：去接客户前，先打电话到饭店提醒他
A：希尔顿饭店，我可以帮到您什么吗？
This is Hilton hotel,may I help you?
B：请接1020房。
Room .1020 plese.
A：请稍候。
Hold on, please..
C：喂，我是George.
Hello,this is George.
B：George吗？
Is that George speaking?
C：是的，正是，请问哪位？
Yes,it is right,who is speaking?
B：我是ABC公司的Lee。
This is Lee of ABC COMPANY.
C：您好吗？李先生？
How are you ?Mr.Lee?
B：很好，谢谢，您呢？
Fine thank you,and you?
C：我也很好。
I am fine too.
B：我只是要提醒您，我们晚上7：00有约。
I just remind you of our appointment at 7:00 tonight.
C：是的，我记得。
Ok,I see.
B：我现在要去接您。
I am going to pick you up now.
C：谢谢，我会等您。
Thank you,I am waiting for you.
B：待会儿见
See you later.
C：待会儿谈
See you later.
状况6：如不清楚经理什么时候回来，打电话者又无法留言，请他再打来A：ABC公司，我可以帮到您什么忙吗？
Hello, this is ABCcompany,can I help you?
B：我要和你们外销经理说话
I want to speak to your export manager.
A：很抱歉他刚出去，请问哪位找？
I am sorry ,he went out just now, who is calling?
B：我是美国的John Martin。您知道他什么时候回来吗？
This is John Martin from USA.Do you know when he is coming back? A：很抱歉，我不知道
I am sorry,I dono’t know.
B：您知道哪里可以找到他吗？
Where can I find him?
A：抱歉，我也不知道，我可以帮他留言吗？
I am sorry ,I don’t k now either.May I take a message?
B：没关系，我再打来。
It doesn’t matter,I will call him again.
A：抱歉，我没帮上忙。
I am sorry I couldn’t help you.
状况7：打电话来时，正好忙线中，请对方稍候
A：喂，我要找林先生
Hello, can I speak to Mr. Lin please?
B：对不起，先生，他忙线中，您要不要稍候。
I am sorry sir,the line is busy now.Can you wait for a moment?
A：好的，谢谢。
Ok ,thank you.
B：喂，林先生的电话线通了，请讲。
Hello,the line is through now,please go ahead.
Part 4
状况1：先和客户约定吃饭时间和地点
A：我今晚想邀请您吃晚饭，不知您是否有空？
Would you be interested in dinner with me.Are you free?
B：谢谢您的邀请，我今晚有空。
Thank you for your invitation.I am free tonight.
A：您喜欢吃哪种菜？中餐、西餐还是海产？
Which food would you like best?Chinese food,western food or sea food? B：我比较喜欢西餐。
I prefer western food.
A：好的，我晚上7：00去饭店接您。
Ok,I am going to the hotel to pick you up at 7:00 o’clock at night.
B：很好，我会等候。
Ok,I’ll wait for you.
A：待会儿见。
See you later.
B：再见。
See you.
状况2：刚到达餐厅
A：请给两人的座位。
Please give me a table for two.
C：(服务生)这边请。
This way,please.
A：我要靠窗的位置。
I want a seat by the window.
B：这位置不错。
This seat is not bad.
A：很高兴您满意，请坐。
It’s my pleasure to satisfy you,have a seat ,please!
状况3：点正餐前，先点些饮料
C：这是菜单和酒类表。
This is menu and wine list.
A：您想喝点什么？Johnson先生，啤酒或酒？
What would you like to drink?Mr.Johnson,beer or wine?
B：我想试试台湾啤酒。
I want to try some Taiwan beer.
A：来两瓶台湾啤酒。
Two bottles of beer ,please.
C：好的，先生。
Ok, Sir.
状况4：开始点正餐
A：您想点什么餐？
What would you like to eat?
B：这家餐厅的招牌菜是什么？我们有特制牛排、鸡肉和鱼。
What is the special food of restaurant? We have special beefsteak,chicken and fish.
B：我喜欢牛排。
I’d like beefsteak.
A：来两客。
Make it two.
C：您要几分熟？三分、五分或全熟？
How would you like to have it?rare,medium or overdone? B：我要五分熟。
I want medium.
A：我也是。
Me too.
状况5：点些甜点、水果和饮料
C：您们的甜点要什么？
What dessert would you like?
A：你们有什么？
What do you have?
C：蛋糕、派、冰淇淋和水果。
Cake, ,ice cream and fruit.
B：给我冰淇淋和水果。
Ice cream and fruit ,please.
C：好的，谢谢。那么要喝点什么，咖啡或茶？
Ok,thank you.What would you like to drink,coffee or tea? B：我比较喜欢茶。
I prefer tea.
A：我要咖啡。
I want coffee.
C：谢谢，请稍后。
Ok,thank you.Please wait for a moment.
状况6：用完餐，付账
A：服务生，请给我账单。
Attendant,Please give me the bill.
C：先生，一共是1050元（新台币）。
Sir,total is 1050 new ntd.
A：这是1100元，不用找了。
This is 1100 new ntd. ,keep the change.
C：谢谢，先生，请再次光临。
Thank you,Sir,please come again.
B：这家餐厅不错，谢谢您的晚餐。
This restaurant is not bab,thank you for the dinner.
A：不客气。
Don’t mention it.
单词/词组
1、邀请invite(v) invitation(n)
2、中餐、西餐或海产Chinese food,western food or sea food?
3、两人的座位（桌子）a table for two
4、我要靠窗的位子I want a seat by the window.
5、菜单和酒类表menu and wine list
6、台湾啤酒Taiwan beer
7、餐厅的招牌菜special food of this restaurant
8、牛排、鸡肉和鱼beefsteak,chicken and fish
9、来两份Make it two
10、三分、五分或全熟rare,medium or overdone
11、甜点dessert
12、给我账单Give me the bill
13、不用找（零钱）了Keep the change.
14、请再次光临Please come again.
回答者：bobby518|二级| 2006-7-17 08:24
Yes, I am.
I'm pleased to meet you, Mr. Peter. How was your flight?
Not too bad, thank you.
Not at all. We'll meet our general manager tomorrow.
对不起，请问你是英国的皮特先生吗？
是的，我是。
皮特先生，很荣幸认识你。旅途愉快吗？
挺好的，谢谢你。
不客气，明天带你去见一下我们总经理。
Would you like to discuss it over lunch, Mr. Smith?
OK.
Please sit down, Mr. Mark.
Thank you very much for preparing such a splendid dinner specially for me. Don't mention it. What would you like to drink?
Brandy, please.
OK, let's begin. To our friendship!
Bottoms up!
Would you like to eat with chopsticks?
Yes, let me try. Oh, it's difficult. Will you show me how to do it?
Look, this way. Yes, that's right. Now let's try some of this chicken.
Thank you. It's delicious.
Help yourself, please.
史密斯先生，吃饭时再讨论好吗？
好的。
请坐吧，马克先生。
谢谢您为我特意准备如此丰盛的晚餐。
别客气，想喝点什么？
白兰地。
可以，开始吧，为了友谊！
干杯！
你愿意用筷子吗？
好吧，让我试试吧！哦，真不容易。能教我怎么用吗？
请看，这样。对，完全正确。来吃点鸡肉。
谢谢，味道很好。
请随便。
You have to expect the unexpected in Shanghai.
Yeah, just like I certainly did not expect to buy these gifts at such low prices. Yes. Those are excellent gifts. Who else do you need to buy for?
My boss and some friends at the office.
It's easy to pick something for my colleagues, but it's difficult for my boss. What kind of things are you looking for?
I think something he can use is the best. A watch or something.
A watch! I've got just the place for watches! Let's go.
在上海，你总会有意想不到的收获。
是啊，我怎么也没想到买这些礼物才花了这么点钱。
当然，这是都是最佳礼物。你还需要买给谁？
我老板和办公室的同事。
给同事们的应该不难买，但是给老板的就难罗。你想要买什么样的东西？
最好是实用的，像手表啦或什么的。
手表！我正好知道有家卖表的。走吧！
The selection here is very large, it may be difficult to choose.
Here, take a look at these Rolexes.
Rolexes! Are you joking? That's far outside my price range!
Maybe not. These are 350 yuan each.
350 yuan? Are they real?
They're real watches. They tell you the time, don't they?
Ha! Ha! But not real Rolexes. They look the same.
这里有很多式样可以选，可能很难决定。
来看这几只劳力士吧！
劳力士？！别开玩笑了！那可远超过我的预算了。
不见得哦！这些表每只350元。
350元？是真表吗？
当然是"真的表"罗。会走也会报时，不是吗？
哈！哈！但不是真的劳力士，看起来跟真的一样。
1. I see．我明白了。
2. I quit! 我不干了!
3. Let go! 放手!
4. Me too．我也是。
5. My god! 天哪!
6. No way! 不行!
7. Come on．来吧(赶快)
8. Hold on．等一等。
9. I agree。我同意。
10. Not bad．还不错。
11. Not yet．还没。
12. See you．再见。
13. Shut up! 闭嘴!
14. So long．再见。
15. Why not? 好呀! (为什么不呢?)
16. Allow me．让我来。
17. Be quiet! 安静点!
18. Cheer up! 振作起来!
19. Good job! 做得好!
20. Have fun! 玩得开心!
21. How much? 多少钱?
22. I`m full．我饱了。
23. I`m home．我回来了。
24. I`m lost．我迷路了。
25. My treat．我请客。
26. So do I．我也一样。
27. This way。这边请。
28. After you．您先。
29. Bless you! 祝福你!
30. Follow me．跟我来。
31. Forget it! 休想! (算了!)
32. Good luck! 祝好运!
33. I decline! 我拒绝!
34. I promise．我保证。
35. Of course! 当然了!
36. Slow down! 慢点!
37. Take care! 保重!
38. They hurt．(伤口)疼。
39. Try again．再试试。
40. Watch out! 当心。
41. What`s up? 有什么事吗?
42. Be careful! 注意!
43. Bottoms up! 干杯(见底)!
44. Don`t move! 不许动!
45. Guess what? 猜猜看?
46. I doubt it 我怀疑。
47. I think so．我也这么想。
48. I`m single．我是单身贵族。
49. Keep it up! 坚持下去!
50. Let me see．让我想想。
51. Never mind．不要紧。
52. No problem! 没问题!
53. That`s all! 就这样!
54. Time is up．时间快到了。
55. What`s new? 有什么新鲜事吗?
56. Count me on 算上我。
57. Don`t worry．别担心。
58. Feel better? 好点了吗?
59. I love you! 我爱你!
60. I`m his fan。我是他的影迷。
61. Is it yours? 这是你的吗?
62. That`s neat．这很好。
63. Are you sure? 你肯定吗?
64. Do l have to 非做不可吗?
65. He is my age．他和我同岁。
66. Here you are．给你。
67. No one knows . 没有人知道。
68. Take it easy．别紧张。
69. What a pity! 太遗憾了!
70. Any thing else? 还要别的吗?
71. To be careful! 一定要小心!
72. Do me a favor? 帮个忙，好吗?
73. Help yourself．别客气。
74. I`m on a diet．我在节食。
75. Keep in Touch．保持联络。
76. Time is money．时间就是金钱。
77. Who`s calling? 是哪一位?
78. You did right．你做得对。
79. You set me up! 你出卖我!
80. Can I help you? 我能帮你吗?
81. Enjoy yourself! 祝你玩得开心!
82. Excuse me，Sir．先生，对不起。
83. Give me a hand! 帮帮我!
84. How`s it going? 怎么样?
85. I have no idea．我没有头绪。
86. I just made it! 我做到了!
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.
商务英语的口语化是商务英语最具有实践性的一个特点,作为在就业上并不占优势的高职生,如果具有熟练的商务英语口语运用能力就会增加进入国际化企业工作的机会。商务英语所包含的内容涵盖了商务活动的全过程,既包括迎接外商、电话联系、安排行程、购物、宴请等日常国际商务活动,也涵盖了市场调查、订购、谈判、签约、支付、装运等基本国际商务环节,而商务英语口语就贯穿在这些商务活动及商务环节中,是商务活动成功的关键所在。 1商务英语口语课的现状 一直以来,大部分学生在学校里接受的英语学习都是以应试为主,老师给学生教授更多的是词汇和语法方面的知识,能运用英语流畅地进行交流的学生人数并不是很多,所以“哑巴”英语的现象非常普遍,这是阻碍商务英语口语课取得良好效果的一个重要原因。 作为教学活动的安排和组织者,学校对商务英语口语课并不是很重视。以笔者所在学校为例,作为专业课,商务英语口语课仅在经济管理系的国际贸易专业中开设。把商务英语口语局限于外贸英语对话是当前商务英语口语教学中一个很普遍的现象,所以安排教学大纲的老师就认为商务英语口语仅仅是国际贸易专业的必修课,其他专业的学生学不学都无所谓。但是随着中国经济的迅猛发展,加之全球经济一体化的影响,我国对外商业交往形式日趋多元化,今日的商务涵盖范围非常广,包括金融、营销、管理、旅游、物流等许多方面,贸易只是其中的一个组成部分,因此,在经济管理、物流管理、电子商务、市场营销等相关的专业中开设商务英语口语课是十分必要的。 以笔者所在的学校为例,商务英语口语课作为全院任选课,每学期有200多名学生选修,分为两个教学班,每个班有100多名学生,这样的学生人数在口语课的授课过程中存在着弊端。口语课最重要的环节就是口语练习,包括老师与学生的对话,学生与学生的对话,而班级规模过大,学生人数过多,老师就难以兼顾到每个学生,这样导致的结果就是,口语好的学生由于敢于发言,得到锻炼的机会就多,口语就越来越好;反之,口语不太好的学生就更不敢开口说英语,造成学生口语水平的两极分化。学生课堂上操练口语的机会少,听力时间得不到保证,就培养不出纯正的语音语调。 2适用于商务英语口语课程的教学方法 2. 1基础教学法 要从根本上提高高职生的商务英语口语水平,就要从日常的英语教学抓起。所以,应该让更多专业的学生在学习大学英语的基础上了解商务英语的内容。笔者现在所教授的06级高职生使用的教材是21世纪高职高专规范教程《新编实用英语综合教程》(第三册) ,这本教材中的内容,例如产品介绍、公司管理、电子商务等,都跟商务英语有着密切的关系,同时,在练习日常英语口语的同时加入商务英语口语的内容。当前学生的英语口语对话主题,不应该局限在问好、讨论天气、询问兴趣上,而应该集中在一些在商务活动中经常出现的话题上,比如说商务接待、发盘还盘、装运、保险、信用证等。当然,这也要求英语老师不仅具有良好的英语知识传授能力,还要对国际商务活动的各个环节有所了解。 2. 2案例教学法 案例教学法是当前比较流行也是比较受学生欢迎的一种教学法,因为它是以学生为中心的一种教学方法,在整个教学过程中,老师只是学生学习的帮助者,这种教学法有助于提高学生的主动性、积极性以及处理问题的能力,应用到商务英语口语的教学当中,可以提高学生在使用商务英语口语过程中随机应变的能力。但是由于高职生的英语底子比较薄弱,对商务知识的了解也比较浅显,所以在选择案例的时候应该注意: (1)案例材料应该符合高职生的语言水平与学习需求。过难或者是过于专业化的案例材料会让学生失去学习的兴趣,所以所选的案例应该是生动有趣的,最好与学生的课本内容息息相关,让学生在学习的过程中有所参考。 (2)案例材料必须是真实的,描述真实的商务环节。任课老师也许没有参与商务活动的经验,但是可以充分利用网络资源来寻找真实的案例材料,因为只有真实的案例才能够在教学过程中
商务英语情景对话 A: seller B: buyer A: Hello, welcome to XX company, I’m the (职位). These are my Colleague , Miss … and Miss …. B: Hi, nice to meet you. I’m the (职位)，from XX company,(城市，国家) A: Nice to see you, too. Here is our catalogue for your reference. Is there anything particular you’re interested in? B: Well, I’m interested in your golden delicious apple. A: You have a good judgment. Golden delicious apple is famous as its first class quality, rich juice, and sweet sour taste. It’s also produced from Shandong province which has a good reputation of apples. B: well, I’m very impressed .May I have some idea of your price? A: Sure, USD 2000 per ton, CIF Newyork.(
B: Your price for golden delicious apple at USD 2000 per ton is on the high side, I can’t accept it. A: You must be aware that the price of golden delicious apple has been increasing since last year. It is fixed according to the upward trend in the international market price. B: But your price is much higher than the market price .Thailand gives a much lower price. A: The quality of this kind of golden delicious apple is much better. I can quote you on apple of quality and the price will definitely be lower. Our price varies according to the quality. B: What i mean is that your price is higher than of the same quality .It will be hard for us to persuade our clients to accept such a price .And as I known, many suppliers are in fact cutting the price trying to get a large market share. A: But our product can deal with the competition .You can see that we have already got many orders and more are coming. It shows that our product and price are acceptable
外贸英语口语对话Unit 5：placing an order发出订 单 Unit 5 placing an order 发出订单 Mr Wise is a buyer from overseas,visiting the offices of an import and export corporation in Shanghai.Mr Joe is the manager of the corporation with Miss Li as his secretary. A： Mr Wise is to see you,Mr Joe.Shall I bring him in? B：Yes ,please.And bring me the car’s bundance in the last quotation we set him.Oh,just remind me,Miss Li ,do we offer subjects on sold？ A：No, we offered firm. B： Thank you. A： Mr Wise. B：Good morning,Mr wise,you have a good shape,haven’t you? A：Yes.Very good journey,thank you.We’ve had your offer and are very much interested in it. B： I wonder if you have found that our specification meet your requirements.I’m sure the prices submit ted are comoetitive.
《商务英语口语900句》 出版发行：广东世界图书出版公司 ISBN 7-5062-6878-7/H.0471 中国加入WTO以后，急需培养一大批既懂得国际经贸知识，又熟练掌握商务英语的人才。为了让更多的经贸人员尽快适应我国对外贸易迅速发展的经济形势，我们编写了《商务英语口语900句》一书。 本书市作者对自己多年商贸英语教学实践和商务世纪现场谈判经验的总结，涉及范围全面，内容充实，语言规范、景点，适用面广，实用性强，可以说不但是一本理想的商务口语培训教材，也是一本非常实用的对外经贸业务人员的必备工作手册。 本书共由30各单元组成，每个单元设计了20-40个句子不等，其中有30或40 个句子的单元又分成了两个部分，以减轻学员在学习时的心理负担。 本书同时配有长期在中国从事英语口语教学的美国口语教师配音的cd，以便学院边听边学，帮助他们尽快掌握商务英语会话的各种技巧，同时也可以提高自己的语音语调水平。 目录： Unit 1 希望与要求 Unit 2 产品介绍 Unit 3 业务范围介绍 Unit 4 承诺 Unit 5 询盘 Unit 6 报盘 Unit 7 还盘 Unit 8 对还盘的反应 Unit 9 要求优惠 Unit 10 给予优惠 Unit 11 双方让步 Unit 12 订货及确认 Unit 13 请求代理并说明代理理由和代理能力 Unit 14 对代理请求的回应 Unit 15 代理条件和要求 Unit 16 合同 Unit 17 卖方对支付方式的要求 Unit 18 买方的支付方式 Unit 19 保险 Unit 20 对包装的建议及要求 Unit 21 告知客户包装所用材料、方式及其质量保证 Unit 22 货运通知 Unit 23 货运要求及答复
商务英语口语情景对话 大全 集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position. 在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少. A: 3000, with raises after the half yearing to your competence. 起薪是每月3000元。半年后会根据你的表现增加薪水。 B: Well, I think it's acceptable and I really like the job. 我觉得可以接受。我真的喜欢这份工作。我什么时候能得知结果呢 A: Do you have any other questions 我们会在7月初通知你我们的最终决定。你还有别的问题吗
中文：行不通。 Topic2、It won't happen again. 中文：下不为例。 Topic3、I've got a headache. 中文：我头痛。 Topic4、I'm crazy bout English. 中文：我非常喜欢英语。 Topic5、Can you give me some feedback? 中文：你能给我一些建议吗？ Topic6、I'm sorry to hear that. 中文：听到这个消息我感到遗憾。 Topic7、Pain past is pleasure. 中文：过去的痛苦即是快乐。 Topic8、It's up to you. 中文：一切由你决定。 Topic9、Keep up the good work. 中文：再接再厉。 Topic10、I apologize. 中文：我很抱歉。 Topic11、May I have your name, please? 中文：请问你叫什么名字？ Topic12、Keep the change. 中文：不用找了。 Topic13、It's a nice day today. 中文：今天天气很好。 Topic14、It's awesome. 中文：棒极了! Topic15、Let's hope for the best. 中文：让我们往好处想吧。 Topic16、Can I take a message? 中文：要我传话吗？ Topic17、Can you give me a wake-up call? 中文：你能打电话叫醒我吗？ Topic18、I'd like a refund. 中文：我想要退款。 Topic19、It takes time. 中文：这需要时间。
商务英语情景口语：统计分析 A： Now, where were we? Oh yes, can you give us an idea about the statistical analysis? B： Our analysis shows that we are very competitive. If you refer to the last page of the handout, you will see a plot of our expenses vs. our profits for the last quarter. Do you think it's neccesary to go over the expenses more in detail? A： Unless anyone has specific questions, let's move on to the next point. Motion to accept statistical analysis report. B： I move to accept. A： Second? C： I second. A： all in favour? Motion pass. Now, let's get done to the nitty- gritty. We have all seen the performance review reports, but I would like to discuss in detail our human resource's agenda. C： to get to the bottom of the issue, our problem with human resources is a lack of qualified applicants, as well as not enough incentives to current employees. I recommend management training for our executive staff. A： I'm sorry, I don't think I understand. Can you please elaborate?
“商务英语口语”课程教学大纲 教研室主任：王海霞执笔人：王义 一、课程基本信息 开课单位：外国语学院英语系 课程名称：商务英语口语1 课程编号： 英文名称：Spoken Business English 1 课程类型：专业基础课 总学时：36 理论学时：实验学时： 学分：2 开设专业：英语（商务） 先修课程：英语口语1、2 二、课程任务目标 （一）课程任务 本课程是英语（商务方向）的必修课程之一。该课程将基本英语口语训练与国际商务知识、沟通交流相结合，通过开展大量的商务情景模拟交往训练培养商务英语口语表达能力，这是一门实践性很强的综合应用性课程。本课程以技能训练为主，突出交际实用性，训练学生参与对外贸易过程中各个环节的磋商能力，掌握商务英语听、说基本技能，能用英语进行一般对外经贸商务活动与贸易洽谈活动，外事接待活动等，成为具有优秀的商务英语应用型人才。 （二）课程目标 在学完本课程之后，学生能够： 1、掌握商务英语听说及口头表达的基本技能； 2、培养英语思维习惯，从而培养在具体的工作、生活情景下正确运用语言的技能； 3、能够掌握商务英语会话中的专业术语、常用词汇、惯用句型表达方式； 4、以正确清楚的语音语调发音，用英语进行一般对外业务谈判和生活接待； 5、能将课堂所学内容灵活运用到商务活动中，以胜任用英语从事国际贸易工作。
总之，学生通过学习，应能够比较自如地运用所学的有关专业知识，并将其转化为职业技能，有效地培养学生的创新思维和独立分析问题、解决问题的能力。 三、教学内容和要求 Unit 1 Connections 本单元由一些常见的商务英语词汇开篇，对如何接听电话进行了训练，同时对中西方文化差异在商务情境中的体现及影响进行了探讨。最后对商业情境下进行自我介绍进行训练。学生应掌握相应的词汇及句子表达，了解文化差异对商务活动的影响。 Unit 2 The Company 本单元介绍了如何描述不同性质的企业以及其不同的运作方式，介绍了三叶草组织。就如何召开企业会议、在会议中如何提问、反驳及讨论进行了模拟实景演练。对目前企业存在的吸烟及出差焦虑症进行了探讨，模拟了接待客户的商务情景。重点是对商务会议的模拟及口语训练。 Unit 3 Money 本单元介绍了与货币相关的常用词汇，练习了数字的读法与写法，重点及难点是把握如何用英语描述商务图表，如何在商务交际中打破僵局。 Unit 4 The Market 本单元教学内容为与市场营销相关的词汇，商业提案的接受与拒绝，广告的撰写以及如何安排客户行程。通过参与情景商务模拟，学生应掌握礼貌拒绝的方式，广告撰写的步骤和与客户就其行程进行交流的技巧。 Unit 5 Management 本单元的教学重点为：掌握开放性问题和封闭性问题，通过情景模拟了解面试的技巧和方法，掌握X理论和Y理论，体会不同文化中人们进行交流的方式差异。语音语调对对话结果的不同影响是教学难点。 Unit 6 The Customer 本单元介绍了在销售中的常用词汇，通过情景模拟练习如何进行商务谈判。学生应掌握一定的商务谈判技巧，认识到谈判中常见的问题。教学难点是在餐厅中菜名的翻译和使用以及如何点餐。 Unit 7 Production 本单元介绍了与生产相关的词汇，通过学习，学生应体会正式与非正式的语言风格，通过讨论了解形成有效工作小组的方法，掌握谈论兴趣爱好的方法。
《商务英语口语》说课要点 1、该课在专业学生培养方案中所起的主要作用： 《商务英语口语》是一门实践性较强的课程。通过该门课程的学习，要求学生了解和掌握商务活动背景知识，能流利与外商谈论日常及一般商务话题。该课程属商务英语专业必修课，其主要前期课程包括进出口业务和商务英语函电。学生在修该门课之前需具备一定的进出口业务知识和商务英语基本技能。该课程的平行及后续课程包括商务英语写作和商务英语翻译等。实践证明，本课程在培养学生的英语口头表达能力和商务英语谈判应用能力方面具有相当重要的地位。 2、该课程在教学内容方面所进行的取舍、整合等课程改革情况： ①教学内容改革 在原有的发盘、报盘、还盘、商谈包装、运输、支付手段、保险条款、签署合同、商务代理为主要内容的基础上，增加处理投诉、索赔，国际投资、国际招标与投标、国际经济技术合作等内容。即由原来外贸口语基本内容扩充到商务英语会话及谈判。 ②课程主要教学方法和手段改革 商务英语口语是一门实践性很强的课程。以前的教学方法通常是教师讲解带读,学生朗读背诵，反复句型操练。这样的教学模式存在不少的问题,如课堂气氛不够活跃,容易形成教师“一言堂”的状况；学生实践能力和灵活运用能力较差等。同时，由于课堂教学形式的限制，教师无法正确安排实践环节，这也是影响教学效果的主要因素之一。针对种种现状，我们可加入丰富的案例教学，情境教学，培养学生的发散性思维，多维创造性，变“教师为主体”的教学模式为“学生为主体”的教学模式。教师通过让学生做值日报告、编写情景对话等演示，多让学生走上讲台，学生在自编自演的过程中充分发挥其学习自主性,能力也相应得到提高。
教学方法的多样性必须依托丰富的教学手段。教学手段的多样化可以提高学生对学习商务英语口语的热情,加强对商务活动场景的感性认识。在实际教学过程中可以充分利用多媒体、网络等现代教学手段,激发学生的学习兴趣。在这样的环境里,教师可以利用各种音像资料教学软件丰富教学内容,活跃课堂气氛。对部分口语素材,如报价单，包装规格、支付方式等通过多媒体手段演示,并模拟双边谈判、成交等程序,加深印象。此外,教师可以指导学生学会利用网络上的丰富资源,培养他们的自主学习能力,促进课堂知识的消化。如有条件可以组织专业教师自行开发外贸英语口语教学软件或课件,放到校园网上,要求学生课后上网浏览。如图1-1所示。 图1-1 商务英语口语教学的多种教学手段 ③实践教学内容和环节的确定 实训1 机场迎客 实训内容：机场迎接国际贸易伙伴或准伙伴 实训目的：让学生了解并体验各国迎候、见面、打招呼的不同方式、喜好及忌讳，了解机场接客的基本程序及礼仪。 实训场地：黄花机场 实训步骤：1、确认对方，自我介绍 2、问候客人，稍作闲聊 3、安置行李，驱车送客
Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.） Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie：Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist： All right. Do you have a reservation with us, madam? Minnie： Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ Receptionist： Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie： W hat’s the price for standard single room？ Receptionist： oh，sir. The price for standard single room is 200 Yuan。 Minnie： OK. I’d like to check in a standard single room. Receptionist： All right. How many days are you planning to stay? Minnie： I want to stay here for 3 days. Receptionist： Wait a moment, please. Madam，please show your passport or ID card. Minnie： Here you are. Receptionist： Wait a moment ，please. Could you please fill in the registration card? Minnie： Sure. Here it is. Is it all right? Receptionist： Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is . of forth day later。 Minnie： Thank you. Receptionist： Y ou’re welcome. Good luck。
商务英语听力 篇一：商务英语口语学习商务英语口语学习球经济一体化步伐加快，越来越多的外企进入中国，中国与其他国家的贸易往来也日益频繁，无论是本国企业还是涌入中国的跨国公司都急需一大批既懂商务知识又会英语技能的商务英语专业人才。可是能真正成为这样的人才却不是一件容易的事情。一、巩固商务英语口语基础并提高学好音标，注意非音段层面的发音技巧的练习。模仿标准的语音语调，注意连读、弱读、失去爆破、音的同化等语言现象，解决普遍的发音问题，克服错误的发音习惯。可选择磁带、广播，电影中自己喜欢的声音模仿，而且材料要实用，要符合自己的兴趣和学习需求。同时，练习时要大声，要遵守先慢后快原则，口齿清楚，使口腔肌肉得到最充分的锻炼，以养成正确的发音习惯。ABC360有真人外教进行一对一的在线教学，可以帮助学生更好的发音。二、增加自信，突破心理障碍提高语言基本功的同时，需要逐渐树立起自信心。由于传统英语教育过于强调准确性，再加上传统文化中害怕出错丢面子等种种不利于英语口语学习的障碍心理，阻碍了口语流利性的提高。一些学生性格内向，缺乏自信，没有勇气，不善沟通与交流。而经过在ABC360和外教长期的全程英语课程与对话，可以使学生说英语越来越自然，不会觉得不好意思。三、有意识的培养商务文化知识导入商务文化意识，在情境中练习。第一，补充商务知识。一方面注意商务词汇的扩展。另一方面注意学习专业知识,了解、熟悉异国的政治制度、经济环境、法律体系、经营习惯以及商业价值观，培养过硬的外语运用能力。第二，提高商务情景中的表达和沟通能力。ABC360的外教除了是经验丰富的专业老师之外，也多许多本身有商务方面的教育背景，对学生商务方面知识的拓展有很大帮助。四、利用丰富的网络资源提高商务英语听力水平听是输入，说是输出，沟通要顺利进行缺一不可。因此，听力理解水平的高低直接影响口语交际的质量，因此，利用网络丰富的资源，搜索相关的听力和视频材料，以及口碑较好的系列商务英语口语素材。不过想要在工作的时候流利的说出一口英语需要一个漫长的过程，如果真的想学就一定能学好。篇二：商务英语听力与会话课程标准《商务英语听力与会话》课程标准课程代码：2212014 适用专业：商务英语专业一、课程性质 1、课程性质商务英语专业的培养目标是：培养德、智、体、美等方面全面发展，具有扎实的英语语言基础与专业技能和比较熟练的
关于商务英语对话材料精选日常商务英语 口语对话 商务英语是一门新兴的学科,商务英语翻译既是该学科中的关键一环,又是教学考的难点。X整理了关于商务英语对话材料，欢迎阅读! 关于商务英语对话材料一 哈里: Ok quiet down people, I wish to xxmence this meeting. First order of the summary meeting is a progress report from the sales team. 好的.诸位.请安静.我希望开始会议.本次总结会议的第一项议程是销售团队的一份进度报告. 萨姆: So far things couldn`t have gone any better. The team has finally xxe together and is performing as a single entity. It`s incredible to see. 目前为止事态再好不过了.该团队终于做到了齐心协力.正作为一个单一的整体运作.这实在是令人难以置信. 哈里: Really? Could you elaborate on their progress? 真的吗?你能详细说明他们的进展吗? 萨姆: Sure, so far our actual sales figure is 150% above our forecasted level of sales. The Team has further subdivided into smaller teams to concentrate
their focus more. 当然可以.迄今.我们的实际销售额高出预期水平的150%.该团队并且进一步细分为各个小组来更好地集中致力于各自的任务. 哈里: What result has braking down the team into smaller groups had? 团队划分成各个小组后产生了什么样的结果? 萨姆: It enables them to focus much more intensely on their intended sales target. This has resulted in far more effective sales strategies. 它使得他们能够更加强烈地锁定他们预定的销售目标.这导致了更有效的销售策略. 哈里: But has there been any overlapping or breakdowns in xxmunication? Smaller groups often result in more inefficiency if anything. 但是出现了工作重叠或者沟通障碍问题吗?别的不说.更小的分组往往会导致低效率问题的加重. 萨姆: True, but with constant and tightly controlled overall management, I have managed to keep it together. 没错.但是凭借持续不断和紧密控制的整体管理.我成功地使他们团结协作.
商务英语口语对话范文 在商务合作之中，和外国的客户用英语进行对话是很自然的事情。下面是给大家整理了商务英语对话，供大家参阅! 商务英语对话：国际贸易 Betty：Hello. Sales Department. This is Betty Fields speaking. 贝蒂：喂，业务部，我是贝蒂_菲尔兹。 Ralph：Hello, Ms Fields. This is Ralph Peterson at World Computers. 拉夫：嗨，菲尔兹女士。我是世界计算机的瑞夫_皮特森。 Betty：Yes, how may I help you? 贝蒂：好的，我能为你效劳吗? Ralph：I m interested in a couple of items in your new catalog, and I would like to know the prices. 拉夫：我对你们新目录里的几项产品感兴趣，我想知道它们的定价。 Betty：Great. We re offering a special promotional price on a few of the items. Which items did you have in mind? 贝蒂：好的。我们针对几项产品提供特价。你对哪些产品有兴趣? Ralph：We re particularly interested in your new RS-five sound card shown on page five of your catalog. I would also like more details about the model RS-four card on page seven. 拉夫：我们特别中意你们目录第五页里的新型RS-5 的声卡。我还想知道更多关于第七页里RS-4 型声卡的细节。
《商务英语口语》期末课程考试 Arrange a schedule and make changes in it Group Members: 赵晓情 201103014126 薛璞 201103014130 李青晓 201103014131 荆紫株 201103014147 芮盟 201103014152 鲁博崧 201103014153 张冬 201103014154 2013年12月
Cast Hebe……………………..………赵晓情 Daisy……………………………..薛璞 S hirley…………………………...李青晓 Amy…………………………..…..荆紫株 Ray mond…………………………..芮盟 Maple………………………….....鲁博崧 Winter………………………….....张冬 稿子： Raymond: Guys,I need you two to do me a favor. Hebe: I was just wondering where you have been. Boss, here is the schedule we have just made for our clients. Shirley and Amy will arive tomorrow. Raymond: Good job. Emm....you know. Shirley and Amy will stay for about three days here.I was thinking maybe we can take them go out for a while....maybe to the park or the museum and... Maple: Leave it to me .Bro. I can handle that ,we just need a small modification then it will be an excellent plan. Trust me. Raymond: I trust you.You are always the one who knows how to play games.How I wish you could have the same talent in your work. Hebe&Mapl: Yes,sir. Hebe: Hi, is this Amy speaking? Amy: Yes.I am. Hebe: Hi, Amy I am Hebe from Wonderland Robot company and I hope you haven’t forget me yet.