饭店英语试题

2014年大连日航饭店英语一二级考试试题(考试时间08:30-10:00)姓名（中文）：部门：员工号：一．选出最符合的答案填入括号内（5道题，每题2分；总计10分）1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D)A. Where are you calling from?B. Of course, madam.C. Sorry, there is no room available, madam.D. What’s your room number, madam?2. A: Good morning. Can I help you?B: Yes. I want to stay here one more night.Q: What do we know about the man? ( A)A. He wants to extend his stay.B. He is checking in.C. He is checking out.D. He is getting some information.3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D )A. The lady wants a room but there isn’t one available.B. Weekends are bad days to book a room.C. The man wants to spend his long holiday in this hotel.D. The man was not successful in making a room reservation.4. W: I’d like to thank you for my enjoyable stay in this hotel.M: It’s been our pleasure to have you with us, Mrs. Smith.Q: What can we conclude from this conversation? ( C )A. Mrs. Smith had a pleasant stay with the man.B. Mrs. Smith has stayed in this hotel for a long time.C. Mrs. Smith has had a good time in this hotel.D. The man is glad to see Mrs. Smith go.5. __C__in our check-in procedures since the new manager took over.A. There are changesB. Changes have been thereC. There have been changesD. We have changes二. 请将A & B 框内相对应的内容连线。

Unit5 Signs（第一次课堂默写）一、单词默写。

1、标识；标志2、小心；当心3、意思是4、地面5、乱扔垃圾6、餐厅；饭店7、某人8、吸烟；抽烟9、闻到二、词组默写。

1、在一家购物中心2、照顾某人3、小心4、看见一家果汁店5、想要一些果汁6、想要进去7、把你的果汁带入店里8、请勿饮食三、按要求改写句子。

1.It means “Wet floor”！(对划线部分提问) it ?2.They mean you can’t litter here.(改为一般疑问句) you can’t litter here？3.He sees some signs in the park.(否定句) He signs in the park.4.Open the door.（否定句）the door.5.He asks Ben some question about signs.(改为现在进行时) He Ben some question about ？6.Can I go in?(做否定回答)，, .7.They are watching TV now.（用every Sunday 替换now）They every Sunday.8.It means you can’t smoke here?（同义句）It means“”.9、We shouldn’t walk on the grass .(改为同义句)We should the grass.Unit5 Signs（第一次回作默写）一、单词默写。

1、标识；标志2、小心；当心3、意思是4、地面5、乱扔垃圾6、餐厅；饭店7、某人8、吸烟；抽烟9、闻到二、词组默写。

1、在一家购物中心2、照顾某人3、小心4、看见一家果汁店5、想要一些果汁6、想要进去7、把你的果汁带入店里8、请勿饮食三、按要求改写句子。

1.It means “Wet floor”！(对划线部分提问) it ?2.They mean you can’t litter here.(改为一般疑问句) you can’t litter here？3.He sees some signs in the park.(否定句) He signs in the park.4.Open the door.（否定句）the door.5.He asks Ben some question about signs.(改为现在进行时) He Ben some question about ？6.Can I go in?(做否定回答)，, .7.They are watching TV now.（用every Sunday 替换now）They every Sunday.8.It means you can’t smoke here?（同义句）It means“”.9、We shouldn’t walk on the grass .(改为同义句)We should the grass.Unit5 Signs（第二次课堂默写）一、单词默写。

浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达英译汉试题库1Do you have one single room for two nights参考答案：我想订两个晚上的单人房一间,行吗2Room Reservation,May I help you参考答案：客房预订部,有什么可以为您效劳3I’d like to book a room.参考答案：我想订个房间;4How many nights do you wish to stay参考答案：您希望住几晚5How much is the room参考答案：房价是多少钱6Which date would that be参考答案：要订在什么时候7How many guests will there be in your party参考答案：您一行有多少人参加舞会8May I know your phone number参考答案：能告诉我您的吗9How do you spell that参考答案：请问怎么拼写10Could you hold the line, please参考答案：请别挂断好吗11Thank you for waiting, sir.参考答案：让您就等了,先生;12I’ll arrive late, but please keep my reservation.参考答案：我会晚一点到达,请保留所预订的房间;13Would you like to make a guaranteed reservation参考答案：您愿意做个担保预订吗14I’d like to confirm your reservation.参考答案：我想再确认一下您的预订;15May I have your flight number, please参考答案：请告诉我您搭乘的班机号码好吗16We offer free transportation to and from the airport. 参考答案：我们提供免费的机场迎送服务;17We offer pick-up service at the airport.参考答案：我们在机场提供有接机服务;18Do you know your arrival time at XXX Airport, sir参考答案：您知道您抵达XXX机场的时间吗19Do you mean local time参考答案：您指的是当地时间吗20We look forward to serving you.参考答案：我们期待能为您服务;21Have a safe trip.参考答案：祝您一路平安;22What kind of room would you prefer参考答案：您想要什么样的房间23I’d like to reserve a room with sea view.参考答案：我想订一间看得到海的房间;24I’d like a room with a very large bed.参考答案：我想要一间有大床的房间;25Does the price include breakfast参考答案：这个价钱包括早餐吗26Shall we charge this to your company参考答案：我们是向贵公司收费吗27Do you accept credit card参考答案：你们酒店接受信用卡吗28Is this a new reservation or a confirmation call参考答案：您这个是新的预订,还是确认预订呢29I’d like to confirm a reservation.参考答案：我要确认一项预订;30Your room is confirmed.参考答案：您的预订已经得到确认;31I’m afraid that we have no record of reservation for that date in your name. 参考答案：恐怕我们没有您那天预订的记录;32Shall I make a reservation for you now参考答案：我现在为您预订好吗33You’re lucky, we still have some room available for those days.参考答案：您很幸运,我们那几天刚好有空房;34I’d like to book 10 standard rooms for some visiting scholars.参考答案：我想给几位访问学者预订10个标准间;35I’d like to extend my reservation for one more night.参考答案：我想将预订再延长一晚;36We’ll extend the reservation for you.参考答案：我们会为您延长预订的;37You can go to the Chinese restaurant in our hotel.参考答案：您可以去我们酒店的中餐厅用餐;38We’ll make the cancellation for you.参考答案：我们会为您取消预订;39We will inform your friend when he comes.参考答案：您朋友回来时我们会告知他;40Can you book me into another hotel nearby参考答案：可不可以在附近为我预订另一家酒店呢41Can I leave my suitcase at the Bell Captain’s Desk参考答案：我能把手提箱放在行李部吗42This cloakroom is open until 9:30pm.参考答案：本行李处开放到晚上9:30;43Is there anything valuable or breakable in your bag参考答案：请问袋子里有没有贵重或者易碎的物品44What’s your tourist group’s name参考答案：请问你们旅行团的名字是什么45How many people in your group参考答案：你们团队有多少人呢46Can you tell me your information in detail参考答案：您能详细地向我说说你们的信息吗47Could you check that if everything is here参考答案：请检查东西是不是都在呢48Just a minute please. I’ll bring a luggage cart.参考答案：请稍等,我去推一辆行李车来;49Could you describe your bags参考答案：您能描述一下您的包是什么样的吗50I’ll collect it for you right away.参考答案：我马上去取;51Could you please show your luggage tag参考答案：您可以出示一下行李牌吗52There are several top-class restaurants and bars here.参考答案：我们这儿有好几个一流的餐厅和酒吧;53I’ll make an introduction about the hotel.参考答案：我会为您做一些酒店的介绍;54Don’t worry, it will take you 30 minutes.参考答案：别着急,30分钟就能到;55It’s slippery, please mind your step.参考答案：地很滑,请小心;56 Please contact the front desk.参考答案：请联系前台;27Are you Li Ming from International Travel Agency参考答案：你是来自国际旅行社的李明吗58Do you remember the tag’s number参考答案：能告诉我你牌子的号码吗59There is a service charge of 15%.参考答案：加收15%的服务费;60If you want to cash the check, please sign your name here. 参考答案：如果您想兑换支票,请在这里签名;61Would you like a wake-up call参考答案：请问您需要叫醒服务吗62Would you like a second call参考答案：请问您需要二次叫醒服务吗63It is $165 per night for a double room including breakfast.参考答案：大床房房价165美元每晚,含早餐;64I’m afraid we have no vacancies this evening.参考答案：恐怕我们今晚没有空房了;65That’s the best rate I can offer you, sir.参考答案：这是我能给您的最优惠的价格;66My room is very small, can you upgrade it to a suite参考答案：我的房间很小,你能给我升级到套房吗67I am sorry, Mr White. Your room isn’t quite ready yet.参考答案：对不起,怀特先生,您的房间还没有整理完毕;68May I suggest you a cup of coffee in the lobby bar参考答案：我可以建议您到大堂吧喝杯咖啡吗69I’ll ask Housekeeping to do your room as soon as possible.参考答案：我会叫客房部尽快打扫您的房间;70Sorry madam. I didn’t quite catch what you said.参考答案：对不起女士,我没有听懂您所说的;71Let me give you a map of the city.参考答案：我给您张城市地图吧;72Chang’an street is about five minutes’ walk away from our hotel. 参考答案：长安街距离我们酒店步行五分钟;73Enjoy your stay, Ms Brown.参考答案：祝您入住愉快,布朗女士;74Good morning, this is Simon from Guest Service.参考答案：早上好,我是宾客服务中心的西蒙;75Please tell the taxi driver I’ll be down in five minutes.参考答案：请告诉出租车司机我5分钟内下来;76I will order you a taxi for nine thirty.参考答案：我会给您安排9:30的出租车;77I need two rooms for two nights on December 5th;参考答案：我需要订12月5日2间房,住2晚;78Could you give me a credit card number参考答案：您能给我您的信用卡号码吗79I need your credit card number to guarantee your reservation. 参考答案：我需要您的信用卡号码做担保预订;80Could you tell me the expiration date, please参考答案：您能告诉我有效期吗81We appreciate your suggestions to our hotel.参考答案：请您对我们的服务多提宝贵意见;82Do you have the reservation number参考答案：您有预订号吗83I have to cancel my reservation for next Tuesday.参考答案：我需要取消我下周二的预订;84Would you like me to send a confirmation email参考答案：您需要我给您发一封确认的电邮吗85Will there be any charge for the cancellation参考答案：取消预订会收费吗86I’ll put you through to the restaurant.参考答案：我给您转餐厅;87I’ll send someone up from Maintenance.参考答案：我会叫维修人员上来;88Could you tell me which room Mr. Lee is staying, please参考答案：你能告诉我李先生住哪间房吗89I am afraid I can’t give out our guests’ room numbers. 参考答案：对不起我们不能透露客人的房号;90Would you like to call back later or leave a message参考答案：您是等下再打还是留言91We will leave a message for him.参考答案：我们会给他留个口信;92Could I have a room on a lower floor, please参考答案：请问我能要个楼层低一些的房间吗93Would you mind repeating the number参考答案：您可以再重复下号码吗94Let me just read that back to you.参考答案：让我复述一下;95Please accept my apologies.参考答案：请接受我的道歉;96I will send somebody up to collect your bags.参考答案：我会叫人上来拿您的行李;97I will offer you a room on a higher floor.参考答案：我会给您一个楼层高些的房间;98The guest complains the room smells of smoke.参考答案：客人抱怨房间有烟味;99Do you need transportation to and from the hotel参考答案：您需要饭店接送服务吗100Could you check your departure date please参考答案：请确认下您的离店日期,好吗101Here is your card and invoice.参考答案：这是您的卡和发票;102You can make IDD call in your room.参考答案：您可以在房间内打国际长途直拨;103There is a mini bar in your room.参考答案：客房里有小冰箱;104You can use internet in the room for free.参考答案：房间内上网是免费的;105There is a safe in your room.参考答案：房间内有保险箱;106 This is your room key. Our bellboy will show you to your room. 参考答案：这是您房间的钥匙; 我们的行李员会带您去房间;107 If you have any problems, please let us know.参考答案：如果您有问题,请随时找我们;108Here’s a letter for you, Mr Green.参考答案：格林先生,这里有您一封信;109 Is it possible to rent a bike here参考答案：酒店有自行车可供出租吗110We will answer you as soon as possible.参考答案：我们会尽快给您答复;111 Will you pay by credit card or in cash参考答案：您用信用卡还是现金结账;112 There is a street where the local food is served.参考答案：有条街提供当地小吃;113How would you like to make your payment参考答案：您采用哪种结账方式;114I do apologize.参考答案：非常抱歉;115 If you don't mind, we can take care of your baggage.参考答案：如果您不介意,我们可以为您看管行李;116 I’m sorry, all the rooms are fully booked on that day. 参考答案：很抱歉,那天的房间已经订满了;117 You could try the Peace Hotel if you like.参考答案：如果您愿意你可以试一试和平饭店;118 It is RMB 550 per night for a twin room.参考答案：双人间每间每晚550元;119 We will confirm your reservation by E-mail.参考答案：我们会通过电子邮件确认您的预订;120 Thank you for calling.参考答案：多谢您打来;121 We are expecting your arrival.参考答案：我们期待您的到来;122 I’d like to postpone my check-in time.参考答案：我要推迟入住时间;123 Here is the tariff.参考答案：这是房价表;124 Breakfast is included /excluded.参考答案：早餐是包含在内的/不包含在内的;125 What’s your nationality参考答案：请问您的国籍是哪里126 Please pay the room deposit in advance.参考答案：请您预付房费押金;127 How did you make the reservation,by telephone or by internet参考答案：您是以什么方式办理的预订,还是网络128 I want to have an extension.参考答案：我想办理续住手续;129 Let me give you a new card,please.参考答案：我为您办理一张新卡吧;130 May I leave a message for her参考答案：我能可她留言吗131 Are there any letters for me参考答案：这儿有我的信件吗132 How can I get there参考答案：我怎样去那里133 Did you sleep well last night参考答案：昨晚您睡得还好吗134 Did you use mini-bar just now参考答案：请问您刚用过房间里小冰箱中的食品吗135I’ll check it with the departments concerned right now. 参考答案：我马上与相关部门核实一下;136Shall I draw up your bill for you参考答案：我把您的账单开出来好吗Item 3 refers to the room service.参考答案：项目3是指客房送餐服务;This item is laundry charge.参考答案：这项是洗衣费;I am the hotel representative.参考答案：我是酒店代表;140 we have shuttle bus to the airport.参考答案：我们有去机场的班车;141 We offer parking service.参考答案：我们提供泊车服务;142 Would you like to have a brochure of the hotel参考答案：您要酒店的介绍册吗143 May I lead the way, sir参考答案：先生,我来领路,好吗144 This is the emergency exit.参考答案：这是紧急出口;145 Please leave your luggage out of your door.参考答案：请您将行李放在门外;146 The business center is on the second floor.参考答案：商务中心在二楼;147 Where can I book flight ticket参考答案：哪里可以订飞机票148 We have just received a fax for you. 参考答案：我们刚收到您的一份传真;149 Please check it after typing.参考答案：打字完后,请您校对;150 Do you know how to use this copier参考答案：您知道如何使用复印机吗。

“神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库餐饮服务——中职学校组一、中译英1.先生，早上好。

欢迎光临我们饭店。

答案：Good morning, Sir. Welcome to our hotel.2.女士，下午好。

很高兴您来我们饭店。

答案：Good afternoon, Madam. Very glad to have you here.3.很高兴又见到您，史密斯先生。

答案：It’s nice to see you again, Mr. Smith.4.请这边走。

答案：This way, please.5.我带您去您的餐桌，好吗？答案：Shall I show you to your table？6.您觉得这个会议室怎么样？答案：How do you like this conference room？7.请您在这里签字。

答案：Could you sign your name here, please?8.对不起，我不明白这项收费。

答案：I’m sorry, but I don’t understand this item.9.我为犯了这样一个粗心的错误向您道歉。

答案：I’m sorry for making such a careless mistake.10.请看一下账单是否都对。

答案：Please have a look at it to see if everything is correct.11.您怎么结账？用现金，信用卡还是旅游支票？答案：How will you be paying , in cash, by credit card or with a traveler’s check?12.很抱歉给您带来不便。

答案：Sorry for the trouble.13.我尽力去办。

答案：I’ll try my best.14.我什么时候把您的早餐送到房间？答案：When should I send the breakfast to your room?15.我可以给他电话留言吗？答案：May I leave a message on the phone？16.女士，您需要我给您打开窗户吗？答案：May I open the window for you, Ma’am?17.抱歉，没有人接电话。

酒店职业英语等级考试大全广东省酒店职业英语等级考试纲要广东省旅游行业岗位职务培训指点委员会编2007年9月目录一、................................................. 考试的目的和意义7 二、............................................. 考试的原那么和宗旨7 三、..................................................... 考试的适用范围7 四、................................................. 考试的方式与时间8 五、...................................... 考试的实施、管理及认证8 六、.......................................... 考试的适用对象与规范9附件1：广东省酒店职业英语等级规范 (13)一、基础级 (13)二、初级 (14)三、中级 (15)四、初级 (17)附件2：命题要求 (20)一、基础级 (20)二、初级 (21)三、中级 (24)四、初级 (25)前言随着我国经济的高速开展，出境旅游及商务游览市场也在快速增长。

2020年北京奥运、2020年广州亚运会、2020年深圳世界大先生运动会的举行更将推进加快广东省的酒店业的开展步伐。

广东省酒店业要顺应市场需求，一方面除了要增强硬件设备树立外，更重要的是培育高素质人才。

日益频繁的中外交流，对酒店从业人员提出了更高的要求，除必需掌握过硬的专业知识和技艺外，进一步提高外语交流才干，是为顾客优质效劳的基础。

目前，我省酒店业在外语培训方面，还没有一本结合我省实践的外语培训教材。

对接受培训的员工也没有一套规范规范的测试体系。

广东省旅游行业岗位职务培训指点委员会〔以下简称〝省旅培委〞〕经过长时间的调研和投入少量资源，现向全省推行酒店职业外语等级考试。

餐厅英语情景对话Dialogue 1A: What can I do for you, sir? 先生，您要来点什么？B: What have you got this morning? 今天早上你们这儿有什么？A: Fruit juice, cakes and refreshments, and everything.水果汁、糕点、各种茶点等等，应有尽有。

B: I’d like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。

A: Any cereal, sir? 要来点谷类食品吗，先生？B: Yes, a dish of cream of wheat. 好的，来一份麦片粥。

A: And eggs? 还要来点鸡蛋什么的吗？B: Year, bacon and eggs with buttered toast. I like my bacon very crisp.要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。

A: How do you want your eggs? 您喜欢鸡蛋怎么做？Ｂ: Fried, please. 煎的。

A: Anything more, sir? 还要什么别的东西吗，先生？B: No, that’s enough. Thank you. 不要了，足够了。

谢谢。

Dialogue 2(A couple waiting to be seated in a crowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir? 请问您订位了吗？先生，太太？B: No, I am afraid we don’t. 没有。

A: I’m sorry. The restaurant is full now. You have to wait for about half an hour.Would you care to have a drink at the lounge until a table is available?很抱歉，餐厅已经满座了。

前厅服务与管理试卷前厅管理题库一、选择题1、“前厅部”这一术语，在英语中被称为【】A. LobbyB. Front deskC. Front officeD. Reception2、据统计，目前在国际饭店业中，【】收入一般占饭店营业总收入的50%以上。

A.娱乐B.餐饮C.商务中心D.客房3、以客房数为参照，星级饭店的大堂公共面积一般不少于【】A.0.5 m2/间客房B.0.8 m2/间客房C.2.0 m2/间客房D.3.0 m2/间客房4、在饭店中，前厅部与哪个部门的沟通最频繁【】A.客房部B. 餐饮部C.保安部D. 人事部5、饭店形象定位过程中，CS定位是指【】A. 顾客满意B.饭店形象塑造和传播C. 饭店星级评定D.顾客忠诚6、农历（）是端午节，是我国汉族人的节庆之一。

A. 十月初一B. 四月初五C. 四月初八D.五月初五7、英文缩写“HMIS”是指【】A.计算机管理系统B.中央预订系统C.连锁订房系统D.人力资源管理系统8、对于前厅部来说，（）是对客服务全过程的一个关键阶段。

A. 入住登记B. 预定登记C. 排房定价D. 问讯查询9、在受理电话预订时，订房员应在通话结束前重复客人的（），以避免出现差错。

A. 身份证明B. 订房要求C. 订房时间D. 联系电话10、“OCC是指”【】A.坏房B. 走房C.住客房D. 长包房11、总统套房的定价通常采取的是【】A.经验定价法B. 声望定价法C.理解价值定价法D. 竞争定价法12、对顾客群体进行细分，针对不同职业、社会阶层和收入的顾客，制定不同的价格。

这属于【】A.理解价值定价法B.需求差异定价法C.目标收益定价法D.率先定价法13、国际质量标准化组织的简称是【】A.SOIB.IASC.ISOD.ISA14、（）是与客人进行订房联系的最理想的通讯方式。

A. 电传B. 电话C. 电报D. 信函15、长期无人认领的一般性物品在保管多久后可按规定统一处理【】A.1个月B. 3个月C.6个月D. 12个月16、员工发现饭店有火灾迹象，应立即报告【】A.119消防中心B. 总经理C总经理办公室 D. 饭店消防中心17、饭店标出的客房价格若是含房租和早餐费，这种计价方式是【】A. 欧式计价B.百慕大计价C.美式计价D. 欧陆式计价18、饭店标出的客房价格若是含房租和一日三餐费用，这种计价方式是【】A. 欧式计价B.百慕大计价C.美式计价D. 欧陆式计价19、安排优秀员工休假旅游属【】A. 沟通激励B. 认可激励C. 情感激励D. 培训激励20、Package Rate 是指【】A.团队价B. 折扣价C.家庭租用价D.小包价21、在预订单中，“reservation”指的是【】A. 备注B.价目表C. 预订D.协议单位22、按照国际惯例，饭店对于团队用房实行优惠，按人数计算，即在付费成员达到一定人数后，免费提供一张床位，即【】A. 二十免一B.十六免一C.十五免一D. 十人免一23. 饭店标出的客房价格若是只计房租而不含餐费，这种计价方式是【】A. 欧式计价B.百慕大计价C.美式计价D. 欧陆式计价24、根据国际饭店管理经验，超额订房的比率一般控制在【】A.20%－30%B.10%－20%C.5%－10%D.5%－15%25、按照国际惯例，饭店对于预订客人的“取消预订时限”即“截房时间”一般是指【】A. 抵店日当天下午二时B. 抵店日当天下午六时C. 第二天中午十二时D. 第二天下午六时26、“On-waiting List”是指【】A.临时性预订B. 确认性预订C.保证性预订D. 候补客人名单27、Diplomatic Passport是指【】A. 外交护照B. 公务护照C. 官员护照D. 特别护照28、以下哪项不是礼宾迎宾员的工作职责【】A.安全服务B.迎送宾客C.问讯服务D.叫醒服务29、行李员在提供散客入住行李服务过程中，敲门进房后，首先应该【】A. 打开客房电源总开关B. 将行李放在行李架上C.将客人引领入内D. 向客人介绍房内设施设备30、我国最早的“金钥匙”诞生于【】A.中国大酒店B.北京昆仑饭店C.广州白天鹅宾馆D.杭州香格里拉饭店31、在饭店中，贵重物品保管服务通常是由以下哪个部门提供的【】A.总台接待处B.总台收银处C.礼宾部D.保安部32、维修（Out-of-Order）指客房设施出了问题，需要维修装饰的客房，简称“＿＿＿”房。