外贸业务全套英文邮件范文（转）
交易的第一步
1. 向顾客推销商品
Dear Sir: May 1, 2001
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from
all parts of the world. Reports from users confirm what we knew before it was put on the
market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出询价
Dear Sir: Jun.1, 2001
We received your promotional letter and brochure today. We believe that your would do
well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We
ask you to make every effort to quote at competitive prices in order to secure our business.
We look forward to hearing from you soon..
Truly
3. 迅速提供报价
Dear Sir: June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us
great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of
being of service of you.
交易的契机
4. 如何讨价还价
Dear Sir: June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that
some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
5-1 同意进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We have accepted your offer on the terms
suggested. Enclosed our will find a special price list that we believe will meet your ideas
of prices. You should note that the recent advances in raw materials have affected the cost
of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
5-2 拒绝进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We
must point out that the falling market here leaves us little or no margin of profit. We must
ask you for a keener price in respect to future orders. At present the best discount offered
for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope
you will reconsider the offer.
Truly
6. 正式提出订单
Dear Sir: June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to
give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of
refusal of delivery and/or cancellation of the order after this date.
Truly
7. 确认订单
Dear Sir: June 20, 2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make
every possible effort to speed up delivery. We will advise you of the date of dispatch. We
are at your service at all times.
Sincerely
8. 请求开立信用证
Gentlemen: June 18, 2001
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C
for the amount of US$ 50,000 in our favor. This account shall be available until Sep.
20.
Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely
9. 通知已开立信用证
Dear Sir: June 24, 2001
Thank you for your letter of June 18 enclosing details of your terms. According to your
request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank
to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax
when the order has been executed.
Sincerely
10. 请求信用证延期
Dear Sir：Sep. 1, 2001
We are sorry to report that in spite of our effort, we are unable to guarantee shipment
by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure
their consent to extend the L/C to Sept.30.
Sincerely
11. 同意更改信用证
Gentlemen: Sept. 5, 2001
We received your letter today and have informed our customers of your situation. As
requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and
including September 30. Please keep us abreast of any new development.
通知已开立信用证
Dear Sir: June 24, 2001
Thank you for your letter of June 18 enclosing details of your terms. According to your
request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank
to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax
when the order has been executed.
交易的第一步
1. 向顾客推销商品
Dear Sir: May 1, 2001
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from
all parts of the world. Reports from users confirm what we knew before it was put on the
market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出询价
Dear Sir: Jun.1, 2001
We received your promotional letter and brochure today. We believe that your would do
well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We
ask you to make every effort to quote at competitive prices in order to secure our business.
We look forward to hearing from you soon..
Truly
3. 迅速提供报价
Dear Sir: June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives
us great pleasure to send along the technical information on the model together with the
catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of
being of service of you.
交易的契机
4. 如何讨价还价
Dear Sir: June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that
some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
5-1 同意进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We have accepted your offer on the terms
suggested. Enclosed our will find a special price list that we believe will meet your ideas
of prices. You should note that the recent advances in raw materials have affected the cost
of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
5-2 拒绝进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We
must point out that the falling market here leaves us little or no margin of profit. We must
ask you for a keener price in respect to future orders. At present the best discount offered
for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope
you will reconsider the offer.
Truly
6. 正式提出订单
Dear Sir: June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to
give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of
refusal of delivery and/or cancellation of the order after this date.
Truly
7. 确认订单
Dear Sir: June 20, 2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make
every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
8. 请求开立信用证
Gentlemen: June 18, 2001
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C
for the amount of US$ 50,000 in our favor. This account shall be available until Sep.
20.
Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely
9. 通知已开立信用证
Dear Sir: June 24, 2001
Thank you for your letter of June 18 enclosing details of your terms. According to your
request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank
to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax
when the order has been executed.
Sincerely
10. 请求信用证延期
Dear Sir：Sep. 1, 2001
We are sorry to report that in spite of our effort, we are unable to guarantee shipment
by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure
their consent to extend the L/C to Sept.30.
Sincerely
11. 同意更改信用证
Gentlemen: Sept. 5, 2001
We received your letter today and have informed our customers of your situation. As
requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and
including September 30. Please keep us abreast of any new development.
Sincerely
回复客户投诉的信函范文
客户投诉我们的同事工作效率和理解能力低下：
Michael:
I appreciate if u get involve with Jane，she is not following po's instructions and get
back to us in the same subject with difference. Last week was Vet certificates，then Bill
of ladings explanations，now is packaging when we are attaching all e-mail's for you and
her reference which is been discussed to be use on 3 months. We want to continue and trust
in oiur relationship but it's issues which has to be stop.
I will appreciate if you come back to us with a determination for the future.
Thanks，
第一次草拟的回复如下(没发给客人)：
1 Re. the balance of packaging
It?s our fault that we did not explain well and cause the confusion.
When we advised 3 months in the early email，we meant to ship these packaging in 3
months，and when we talked about 1 month，we meant to receive your order for these
packaging in 1 month，but the ship date can be Nov.
Pls advise if you will be able to place the order in 1 month or you need more time. We
will also improve and take care in future communication. Thank you.
2 Re. The communication efficiency
We review the emails of these days. For the email back and forth，we think the most
important reason is because we do not know well about your company internal organization and
each person?s work scope，so sometimes we do not address the right person to clarify our
questions，and the message we received from different people is not consistent. We got this
problem when we got back to you for Vet and BL.
Pls advise your company internal organization?s function，and we can contact the right
person in future communication. Thank you.
Apology again for any inconvenience. We will take care and improve our communication in
future.
修改以后，最终发给客人的版本：
1 Re. the balance of packaging
Sori for inconsistent info we provided and confuse you.
When we advised 3 months in the early email，we meant to ship these packaging in 3
months，and when we talked about 1 month，we meant to receive your order for these
packaging in 1 month，but the ship date can be Nov or later.
Pls advise if you will be able to place the order in 1 month? We will provide consistent
info and prevent confusion in future. Thank you.
2 Re: The communication efficiency
We did notice it take too many back and forth communication on B/L & Vet，it sounds to
me that our people don?t know well about your internal organization，we address question
to improper people which come back inaccurate info and bring confusion to us，this create
lots of unnecessary back and forth communication & make both parties loss efficiency.
In order to improve communication efficiency，could you pls advise who we should
address for below area;
1. PO placement，PI (We notice both Mislay and Angela place Pos.)
2. Any question related to PO
3. logistic & Customs clearance，including import permit，Shipping document / Vet
Document，etc.
4. New product development
5. Packaging & artwork approval
6. Production sample approval
7. Accounting (We suppose we should contact Michael Reid，pls double cfm)
Again，apology for inconvenience. We will improve communication efficiency in future.
? 外贸函电范文汇总
【世贸人才网：国际贸易商务人才门户更新时间：2007-02-26 】【打印】【关闭】
外贸函电书写基本原则
一、Courtesy 礼貌
语言要有礼且谦虚，及时地回信也是礼貌的表现。
例如：
We have received with many thanks your letter of 20 May, and we take the pleasure of sending
you our latest catalog. We wish to draw your attention to a special offer which we have made
in it.
You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.
二、Consideration 体谅
写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。
“You earn 2 percen t discount when you pay cash. We will send you the brochure next month.
”就比“We allow 2 percent discount for cash payment. We won't be able to send you the
brochure this month.” 要好。
三、Completeness 完整
一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。
四、Clarity 清楚
意思表达明确，要注意：
（一）避免用词错误：
例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct
services.
此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：
1.We have two direct sailings every month from Hong Kong to San Francisco.
2.We have semimonthly direct sailing from Hong Kong to San Francisco.
3.We have a direct sailing from Hong Kong to San Francisco.
（二）注意词语所放的位置：
例如：
1. We shall be able to supply 10 cases of the item only.
2. We shall be able to supply 10 cases only of the item.
前者则有两种商品以上的含义。
（三）注意句子的结构：
例如：
1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20
by air.
2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.
五、Conciseness 简洁
（一）避免废话连篇：
例如：
1.We wish to acknowledge receipt of your letter...可改为：We appreciate your letter...
2.Enclosed herewith please find two copies of...可改为: We enclose two copies of... （二）避免不必要的重复：
（三）短句、单词的运用：
Enclosed herewith----->enclosed
at this time----->now
due to the fact that----->because
a draft in the amount of $1000----->a draft for $1000
六、Concreteness 具体
七、Correctness 正确
外贸函电:约定
约定
Appointments
Dear Mr. / Ms.,
Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to
come and see you, say, on June 3 at 2.00 p.m. about the opening of a sample room there.
Please let us know if the time is convenient for you. If not, what time you would suggest.
Yours faithfully
约定
尊敬的先生/小姐，
我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点
拜访您。
请告知这个时间对您是否方便。如不方便，请建议具体时间。
您诚挚的
外贸英语函电范文
外贸函电
Foreign Economic Relations & Trade Committee of What City
Address: 地址略-------
Tel: 电话号码略Fax: 传真号码略________
To: Ms Jaana Pekkala, Consultant for China Swiss Organization for Facilitating Investments
Fax: +41-1-249 31 33
Total pages of this fax: 2
_________________________
Dear Ms Jaana Pekkala,
We understand from The Swiss Business Guide for China that your organization is helping
Swiss firms in seeking opportunities of investing in China and business cooperating with
Chinese partners. To establish business relations with your organization and attract Swiss
companies' investment here in What, We write to introduce our city, the city of What, as one
of the open cities in Liaoning Province, China and also ourselves, Foreign Economic Relations & Trade Committee of What, as a What government initiative to facilitate business
relationship with foreign companies.
Our committee provides advice and assistance to What firms seeking to export their services,
goods to foreign areas and import goods and services abroad. We also assist Whatfirms in
establishment of joint ventures and carry the procedures for examination and approval of
joint ventures and foreign sole investment firms. Our Committee can provide What companies
with information on the world market and specific commercial opportunities as well as organize trade missions, seminars and business briefings.
Our committee facilitates and encourages investment from other countries into targeted sectors of What economy and maintains active promotion of What through its network of
contacts in domestic and abroad areas.
Nowadays, we are seeking foreign investment in the field of capital construction, such as
improving of tap water system and highway construction. Also, we are setting up a tannery
zone in Tong'erpu, the largest leather clothes producing and wholesaling base in North China. We invite Swiss companies with most favorable polices to set up their firms in any
form on tanning, leather processing and sewage treatment.
Any information on investment projects into What and on business cooperation with firms in
What is highly appreciated and will be pass on to anyone who have approached us with interest in similar project. You are also invited to our city for investigation and business tour.
Should you have any questions, please fell free to contact us.
Thank you for your attention and looking forward to your prompt reply.
Sincerely yours,
Qiming Di
Commercial Assistant
For Foreign Economic Relations & Trade Committee of What City
外贸英语函电范文:邀请与答复
外贸函电:邀请与答复
Invitation and Reply
Dear Mr. / Ms,
We should like to invite your Corporation to attend the 2000 International Fair which will
be held from August 29 to September 4 at the above address. Full details on the Fair will be
sent in a week.
We look forward to hearing from you soon, and hope that you will be able to attend. Yours faithfully
尊敬的先生/小姐，
在上述地址，我们想请贵公司参加于八月二十九日到九月四日举办的2000国际商品交易会，关于交易会的
详情我们一周内将寄给你。希望不久能收到你的来信，并能来参加。
您诚挚的
肯定答复
Dear Mr. / Ms,
Thank you for your letter of June 28 inviting our corporation to participate in the 2000 International Fair. We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.
Mr. Li will be in your city from July 2 to 7 to make specific arrangements and would very
much appreciate your assistance.
Yours faithfully
尊敬的先生/小姐，
感谢六月二十八日来信邀请我们公司参加2000国际商品交易会。我们乐于参加并计划展示我们前几年生产
的电子设备。李先生将于七月二日至七日去你市做具体安排，非常感谢你的协助。你诚挚的
否定的答复
Dear Mr. / Ms,
Thank you very much for your invitation to attend the 2000 International Fair. As we are
going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.
We hope to see you on some future occasion.
Yours faithfully
尊敬的先生/小姐，
非常感谢您邀请我们参加2000国际商品交易会。由于我们将于同一时间到你市新开一家维修店，非常抱歉
我们不能前去。
希望以后在某些场合见到您。
您诚挚的
外贸函电:祝贺信
Congratulation letter 1
Dear Mr. / Ms,
On the occasion of the 35th anniversary of your National Day, please accept our heartiest
congratulations. May the trade connections between our countries continue to develop
with
each passing day!
Yours faithfully
尊敬的先生/小姐，
值此国庆三十五周年之际，请接受我们最真诚的祝贺。愿我们两国之间的贸易联系持续发展。
你诚挚的
Congratulation letter 2
Dear Mr. Minister
Allow me to convey my congratulations on your promotion to Minister of Trade. I am delighted
that many years service you have given to your country should have been recognized and
appreciated.
We wish you success in your new post and look forward to closer cooperation with you in the
development of trade between our two countries.
Sincerely
尊敬的部长先生，
请允许我向您升任贸易部长表示祝贺。多年来你对国家的贡献被认可，欣赏，我非常高兴。我们祝愿您在
新的职位取得成功，期待我们两国在贸易发展上进一步合作。
诚挚的
回信
Dear Mr. / Ms,
Thank you for your letter conveying congratulations on my appointment. I wish also to thank
you for the assistance you have given me in my work and look forward to better cooperation
in the future.
Sincerely
尊敬的先生/小姐，
感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。
诚挚的
外贸函电:咨询
Consultation
Dear Mr. / Ms,
We are much concerned that your sales in recent months have fallen considerably. At
first we
thought this might be due to a slack market, but on looking into the matter more closely, we
find that the general trend of trade during this period has been upwards.
It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving from you a
detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.
Yours faithfully
咨询
尊敬的先生/小姐：
我们非常关心你方销售近几个月大幅度下降。开始我们以为是市场疲软，但仔细研究问题，我们发现过去
这段时间贸易的总趋势是上升的。有可能你方面临我方还不知道的困难，如是这样，我方想知道是否能帮
助什么。我们期望收到关于问题的详细报告，及建议我们怎样帮助才能把销售恢复到原来的水平。
您诚挚的
建立与发展关系函电
们从我驻巴基斯坦使馆商务参赞处得悉贵公司的名称和地址，现借此机会与你方通信，意在建立友好业务
关系。
我们是一家国营公司，专门经营台布出口业务。我们能接受顾客的来样定货，来样中可具体需要产品
的花样图案，规格及包装装潢的要求。
为使你方对我各类台布有大致的了解，我们另航寄最新的目录供参考。如果你方对产品有兴趣，请尽
快通知我方。一俟收到你方具体询盘，即寄送报价单和样本。
盼早复。
SPECIMEN：INTRODUCING BUSINESS OPERATION
Dear Sirs,
RE:TABLECLOTH
We have your name and adress from the Commercial Office of Chinese Embassy in
Pakistan.We take this opportunity to write to you with a view to set up friend business relations with you.
We are a state-owned company dealing specially with the export of tablecloth.We are in
a position to accept orders according to the customer's spmples.In the customer's spmples,request about the assorted pattern,specification and package of the needed goods can
be indicated particularly.
In order to give you a gengral idea of various kinds of the table-cloth we are
handling,we are airmailing you under separate cover our latest catalogue for your reference.Please let us know immediately if you are interested in our products.We will send
you our price list and sample to you as soon as we receive your specific inquiry.
Looking forward to your early reply,we are.
Yours faithfully
范文2求建立直接贸易关系
寻求建立贸易关系
我们和____交往多年,承他向我们推荐了贵公司。
目前，我们专门从事____地区的贸易,但尚未与贵公司有贸易交往。
由于我们对推销____感兴趣，故特致函，以求能早日与贵方建立直接的贸易关系。
我们期待贵方能寄来你们有兴趣出售的各种_____（货物）的详细说明和外销价格。我们将愉快地调
查我方市场可能销售的情况。
另一方面，若贵公司愿从我方购买产品，承蒙关照，请将你们感兴趣的货物逐项列表，一并寄来，以
便视我方供货能力，向贵公司提供一切所需的资料。
盼早日赐复。
范文3接受推荐客户
同意建立业务关系
谢谢贵公司5月7日来函，非常感谢____向你推荐了我们。承作为_____的出口商，你愿意与我们建立
直接贸易关系，这恰巧与我们的愿望一致。我们非常愉快地答复你对____所需要的资料。所附上的商品样
车，将会给你提供一套完整的各种货物的详细说明和出售价格。
目前，我们对混纺人造纤维感兴趣，如蒙贵公司寄来商品目录、样车以及有关需要的资料，便于我们
熟悉贵公司的供货用料和质量情况，将不胜感激。
我们保证，如果贵公司货物的质量及价格均具有竞争性，我方将大量订货。
欣然等候贵方通知。
范文4恢复业务往来
恢复业务往来
回顾去年贵我双方业务往来的记录，我们发现已很久未获贵公司的订单了。想来贵公司仍在经营我公
司的商品，请告知最近贵方推销打算和意图为感。如果你们对我公司在订货方面有什么意见或建议，请予
提出，以便我们慎重研究。你们必定乐于得悉我们的产品在工艺和包装方面都已做出了一系列的改进，现
特邮寄若干贵公司过去订货的新型式样品。当你们收到后，将会发现这些新型式很符合贵方要求，并将导
致贵我之间友好业务联系的恢复和发展。希望得到你们积极的响应。
范文5介绍商检业务
介绍商品检验情况
我们很高兴在此信中向贵方介绍我国商品检验方面的情况。
我国商品检验局是独立的检验机构，凡国家规定检验的进出口商品以及合同规定检验的商品，都由商
品检验局检验并出具证书。海关监管凭商检合格证书验放。商品检验局还接受对买方、卖方、运输和保险
部门申请的公证鉴定工作，如重量鉴定，残损鉴定，船舱检验。监督装卸，货载衡量，产地、价值、包装
证明，签封样品等，并出具证明。
为确保买卖双方利益，对出口商品允许买方在合同规定期限内复验。如发现质量、数量上有问题，买
方可凭第三者检验机构的证明向我出口公司提出异议。
我国商品检验局与国外检验机构已逐步建立相互委托的业务关系。此间商品检验局可以接受国外检验
机构或对外贸易关系人的委托，办理在我国的检验工作，也可委托国外检验机构为我们在国外办理检验。
你们如有询问，定会给予重视。
范文6介绍海关情况
介绍海关情况
我国进出国境的货物、运输工具、行李物品都由我国海关监督管理。所有进出国境的货物必须经过海
关查验放行后，货物才可以提取或装运。对出口货物的查验，一般是查验进出口许可证件。但对应进行商
品检验、动植物检疫、药物检验或者其他管制的货物，还必须查验有关主管机关签发的证件，例如出口法
定商检的货物就必须凭商检证核放。
凡经准许进出我国国境的货物，均应按照海关进出口税则，由海关计征进口税或出口税。进口货物以
到岸价格为完税价格；出口货物以离岸价格除去出口税为完税价格。
? 外贸函电:中英文函电范文对照
【世贸人才网：国际贸易商务人才门户更新时间：2006-06-14 】【打印】【关闭】
外贸函电:回信
外贸函电:回信（英文版）
Dear Mr. / Ms,
Thank you for your letter conveying congratulations on my appointment. I wish
also to
thank you for the assistance you have given me in my work and look forward to better cooperation in the future.
Sincerely
外贸函电:回信（中文版）
尊敬的先生/小姐，
感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作
。
诚挚的
外贸函电：回复投诉
外贸函电：回复投诉（英文版）
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May referring to your order no.252. We are glad to hear
that the consignment was delivered promptly.
We regret, however, that case no.46 did not contain the goods you ordered. We have
investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at once. The relevant
documents will be mailed to you as soon as they are ready.
Please keep case no.46 and its contents until called for by our agents who have been
informed of the situation.
We apologize for the inconvenience caused by our error.
Yours faithfully,
Tony Smith
Chief Seller
外贸函电：回复投诉（中文版）
——先生:
多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。
有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失
。
该缺货已安排即时发运，有关文件准备好后会立即寄出。
错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。
因此失误而引致任何不便，本公司深感歉意。
销售部主任
托尼.斯密思谨上
2000年5月20日
外贸函电：错运货物的回复
外贸函电：错运货物的回复（英文版）
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May regarding your order no.645.
We are sorry to learn that there was a mix-up in your order. We are now sending the
consignment to you by airfreight. It should be with you within a week.
The necessary documentation will be sent under separate cover.
Please hold the goods which were wrongly shipped for collection.
We offer our sincere apologies for the delay. Should you have any further problems,
please do not hesitate to contact us immediately.
Yours faithfully,
Tony Smith
Chief Seller
外贸函电：错运货物的回复（中文版）
——先生:
五月二十日有关第645号定单的来信收到。
得知错运货物，本公司感到抱歉。正确的货物已安排空运，应于一周内运抵。有关文件将加函寄上。
烦请暂存错运给贵方的货物。
如有任何疑问，欢迎与本公司联络。对于是次错失，谨再次表示歉意。
销售部主任
托尼.斯密思谨上
2000年5月20日
外贸函电范文汇总(1)
范文, 函电, 外贸, 汇总
外贸函电书写基本原则
一、Courtesy 礼貌语言要有礼且谦虚，及时地回信也是礼貌的表现。例如：We have received with
many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it. You
will be particularly interested in a special offer on page 5 of the latest catalog enclosed,
which you requested in your letter of 20 May.
二、Consideration 体谅写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊
重对方。例如：“You earn 2 percent discount when you pay cash. We will send you the brochure next month. ”就比“We allow 2 percent discount for cash payme nt. We won't be able
to send you the brochure this month.” 要好。
三、Completeness 完整一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄
出含糊不清的信件。
四、Clarity 清楚意思表达明确，要注意：（一）避免用词错误：例如：As to the steamers sailing
from Hong Kong to San Francisco, we have bimonthly direct services. 此处bimonthly 有歧义：可
以是twice a month 或者once two month.故读信者就迷惑了，可以改写为： 1.We have two direct
sailings every month from Hong Kong to San Francisco. 2.We have semimonthly direct sailing
from Hong Kong to San Francisco. 3.We have a direct sailing from Hong Kong to San Francisco.
（二）注意词语所放的位置：例如：1. We shall be able to supply 10 cases of the item only. 2.
We shall be able to supply 10 cases only of the item. 前者则有两种商品以上的含义。（三）注意
句子的结构：例如： 1.We sent you 5 samples yesterday of the goods which you requested in
your letter of May 20 by air. 2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.
五、Conciseness 简洁（一）避免废话连篇：例如：1.We wish to acknowledge receipt of your
letter...可改为：We appreciate your letter... 2.Enclosed herewith please find two copies of...可改为: We enclose two copies of... （二）避免不必要的重复：（三）短句、单词的运用：
Enclosed herewith----->enclosed at this time----->now due to the fact that----->because a
draft in the amount of $1000----->a draft for $1000 六、Concreteness 具体七、Correctness 正
确外贸函电:约定约定Appointments Dear Mr. / Ms., Mr. John Green, our General Manager,
will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00
p.m. about the opening of a sample room there. Please let us know if the time is convenient
for you. If not, what time you would suggest. Yours faithfully 约定尊敬的先生/小
姐，我们的
总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点拜访您
。请告知这个时间对您是否方便。如不方便，请建议具体时间。您诚挚的外贸英语函电范文外贸函电
Foreign Economic Relations & Trade Committee of What City Address: 地址略------- Tel: 电
话号码略Fax: 传真号码略________ To: Ms Jaana Pekkala, Consultant for China
Swiss Organization for Facilitating Investments Fax: +41-1-249 31 33 Total pages of this
fax: 2 _________________________ Dear Ms Jaana Pekkala, We understand from The Swiss
Business Guide for China that your organization is helping Swiss firms in seeking opportunities of investing in China and business cooperating with Chinese partners. To establish business relations with your organization and attract Swiss companies' investment
here in What, We write to introduce our city, the city of What, as one of the open cities in
Liaoning Province, China and also ourselves, Foreign Economic Relations & Trade Committee of
What, as a What government initiative to facilitate business relationship with foreign companies. Our committee provides advice and assistance to What firms seeking to export
their services, goods to foreign areas and import goods and services abroad. We also assist
Whatfirms in establishment of joint ventures and carry the procedures for examination and
approval of joint ventures and foreign sole investment firms. Our Committee can provide What
companies with information on the world market and specific commercial opportunities as well
as organize trade missions, seminars and business briefings. Our committee facilitates and
encourages investment from other countries into targeted sectors of What economy and maintains active promotion of What through its network of contacts in domestic and abroad
areas. Nowadays, we are seeking foreign investment in the field of capital construction,
such as improving of tap water system and highway construction. Also, we are setting up a
tannery zone in Tong'erpu, the largest leather clothes producing and wholesaling base in
North China. We invite Swiss companies with most favorable polices to set up their
外贸业务全套英文邮件 第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you
英文电子商务邮件范文 一般来说, 商务英语是指人们在商务活动中所使用的英语，下面是我为你整理的英文电子商务邮件范文，希望对你有用! 英文电子商务邮件范文1 Dear Sirs： Thank you for your letter of 20 January 20xx. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us. We accept what you say， but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you， we regret that we cannot accept your counter offer or even meet you half way. The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval.We look forward to hearing from you. Yours faithfully， Tony Smith Chief Seller
商务英语邮件写作范文 商务英语是以适应职场生活的语言要求为目的，内容涉及到商务活动的方方面面。接下来为大家整理了商务英语邮件写作范文，希望对你有帮助哦! 商务英语邮件写作范文：商品缺货通知 范文一： Dear subscribers, Because of expanding sales, we feel very sorry for having to inform you that Alice in Wonderland has all been sold out. However, we are replenishing our stock. Please contact us to confirm whether you d like it to be delivered by mail or express if you still want to place an order with us. I m always looking forward to your reply at your earliest convenience. Yours, Taobao 尊敬的订购客户： 因为销售量剧增，我们很抱歉地通知您，您订购的《爱丽丝漫游奇境记》已经脱销了。 不过我们正在抓紧进货。如果您还想要订购，那么请告知我们发货方式，是平邮还是快递? 期待您尽快回复。 淘宝网谨上 范文二：
Dear , I feel sorry to hear that Alice in Wonderland has all been sold out, since it has always been one of my favorite works. I still want to place an order with you. Would you mind informing me the moment your new stock has come? Thank you in advance! I m looking forward to your earliest reply. Yours, Leo 亲爱的： 我很遗憾地听说《爱丽丝漫游奇境记》已经售完，这本书一直是我最喜欢的作品之一。我依然愿意从你处订购。请您在有了新的存货时通知我，好吗?提前表示感谢。 期待您的早日回复。 利奥 范文三： 谨上 Dear , I am so sorry to be told that my favorite Alice in Wonderland has been sold out. But I can wait for your replenished stock. Please mail one once new books arrive. Thank you in advance! Yours, Leo 亲爱的： 听说我最喜欢《爱丽丝漫游奇境记》已经卖完，我很遗憾。但是，我想我能够等到你们重新补充库存。新书到货请为我寄送
交易的第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the
英文电子邮件格式及范文［技巧］ 英文电子邮件的基本要素是主题、称谓、正文、结尾用语及署名。 电子邮件最重要的部分是主题，假设我们都是很忙的人，在打开邮箱阅读邮件时，第一眼看到的就是邮件的主题。所以，主题应当做到言简意赅并突出邮件重要性。英文邮件的主题需要注意不超过35个字母，将位于句首的单词和专有名词首 字母大写。比如：Some questions about C++. 在比较正式的格式中，需要把每个单 词的首字母大写（介词、冠词除外）。 称谓如果是第一次给对方写信，那么称谓最好用“Dear+全名”，这样会让人 感觉比较正式。如果对方以非正式口吻来信，我们也可以类似非正式地回复。比如：“ Hello/Hi Lillia n ”。在实际通信中可能遇到不知道对方姓名，可以用 “ Dear+对方头衔”，如“ Dear Preside nt ”，或者“ Dea 叶Sir/Madam ”形式。英国人习惯在称呼后加“，”，美国人习惯在称谓后加“：”，有时也可以不加任何标点，是具体情况而定。 在书写正文时，把最重要的事情写在正文最前面或者邮件内容较长时写在第一一段。为了让收件人阅读邮件比较舒服，我们需要注意邮件正文结构的美感，由M牛段落最好控制在两三段之内。如果一圭寸电子邮件涉及多个信息点，我们可以采用分条目的方法，如符号、小标题、编号来使得邮件想要表达的内容层次清晰。由M牛内容应注意单词的拼写、大小写、标点、语法等。所谓以小见大。 结尾语在正文之后添加。注意一般结尾语中只有第一个单词首字母大写而剩余单词都小写，此处与称呼不同。 一般电子邮件： Si ncerely. Sin cerely yours,
英语商务邮件范文 务英语课程不只是简单地对学员的英文水平、能力的提高，它更多地是向学员传授一种西方的企业管理理念、工作心理，甚至是如何和外国人打交道，如何和他们合作、工作。下面是我为你带来的英语商务邮件范文，欢迎参阅。 英语商务邮件范文1 道歉与解释 Appology Dear Mr. / Ms, We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy. Yours faithfully 道歉 尊敬的先生/小姐， 对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。 您诚挚的 Explanation Dear Mr. / Ms,
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised. On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred. I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend. Yours faithfully 解释 尊敬的先生/小姐， 昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。 认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。 你诚挚的 英语商务邮件范文2
英文邮件常用语集 附件是……，请参阅。 1 Please kindly find the attached …… 2 Attached please kindly find the …… 3 Enclosed is the ……, please kindly find it. 4 Attached you will find……, 我已经收到您的邮件。 1 I have received your email (yesterday/last week/this morning……). 2 Your email has been received. 非常感谢您的回信。 1 Thanks very much for your early reply. 2 Thank you for your email. 我明白您的意思。 1 I know what you mean. 2 I understand what you mean. 3 Got it. （*非常口语化，适合于关系很熟悉的同事朋友之间。） 我不太明白您的意思。 1 I do not quite understand what you meant. 2 I have some problem understanding what you meant. 您能具体解释一下么？您能在说的清楚一点么？ 1 Could you please put it in a clearer way? 2 Could you please explain it in detail? 3 Could you please further explain it? 4 What do you mean exactly by saying……？ 如有问题，请随时和我联系。 1 Contact me if you have any problem. 2 If there is any uncertainty, feel free to contact me. 3 Call me if you have any problem. 如有建议，请指出。 1 Please let me know if anything needs to be improved. 2 Your advice/suggestion will be greatly appreciated. 我会进一步修改/检查的。 1 I will further modify it. 2 I will further check it. 一旦确认，我会立刻/第一时间通知您的。 1 Once confirmed, I will let you know immediately. 2 Once confirmed, I will notice you ASAP. （*ASAP=as soon as possible 尽快）希望尽快得到您的回复。 2 I’m looking forward to your early reply. 1 Your prompt reply will be greatly appreciated. 2 Your early reply will be highly appreciated. 谢谢。 1 Thanks a lot. 2 Thank you very much.
超实用跟进客户英文邮件模板，外贸人必备！ 1、询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards. 2、重新发送报价 Hello, xxx, Wish you have a nice day! May I ask whether you have received my quotation Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon! Best wishes. 3、利用报价的有效期给客户一点压力 Hello, xxx, Hope everything goes well! It’s Judy. We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . Pls kindly check whether the price is workable Because the price will be invalid on xxxx. Wish we will promote business. Best regards. 4、追问客户的评价和反馈 Dear xxx, How are you recently Several days no news from you have you got my enquiry for xxxx Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards. 5、了解报价反馈，附上产品目录表 Good day! My friends, Judy again. My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience
英文电子格式及X文[技巧] 英文电子的基本要素是主题、称谓、正文、结尾用语及署名。 电子最重要的部分是主题，假设我们都是很忙的人，在打开阅读时，第一眼看到的就是的主题。所以，主题应当做到言简意赅并突出重要性。英文的主题需要注意不超过35个字母，将位于句首的单词和专有名词首字母大写。比如:Some questions about C++.在比较正式的格式中，需要把每个单词的首字母大写(介词、冠词除外)。 称谓如果是第一次给对方写信，那么称谓最好用“Dear+全名”，这样会让人感觉比较正式。如果对方以非正式口吻来信，我们也可以类似非正式地回复。比如:“Hello/Hi Lillian”。在实际通信中可能遇到不知道对方XX，可以用“Dear+对方头衔”，如“Dear President”，或者“Dear+Sir/Madam”形式。英国人习惯在称呼后加“，”，美国人习惯在称谓后加“:”，有时也可以不加任何标点，是具体情况而定。 在书写正文时，把最重要的事情写在正文最前面或者内容较长时写在第一段。为了让收件人阅读比较舒服，我们需要注意正文结构的美感，段落最好控制在两三段之内。如果一封电子涉及多个信息点，我们可以采用分条目的方法，如符号、小标题、编号来使得想要表达的内容层次清晰。内容应注意单词的拼写、大小写、标点、语法等。所谓以小见大。 结尾语在正文之后添加。注意一般结尾语中只有第一个单词首字母大写而剩余单词都小写，此处与称呼不同。 一般电子: Sincerely, Sincerely yours,
私人电子: Regards, Best wishes, Best regards, With best wishes, Wish best regards, Yours, Cheers, As ever, With love, Affectionately, ...... 在正文最后需要署名，可以写全名，也可以只写名字。需要辨明性别时可以在XX后面注明(Mr./Ms.)。对于咱们中国人，为了区分姓和名，可以把我们的姓的字母全部大写，例如XIONG Lillian.如果写信人代表的是一个组织或部门，应在名字下一行写上自己的职位、所属部门。 中常用词汇: 附件attachment I am attaching the report.我把报告放在了附件中 I've forwarded your to Alice.我已经将你的转发给转发forwarded Alice 保持联系 stay /keep in touch 对方告知决定. Please let me know your decision as soon as possible. 写信给别人时一般常用How are you been recently? 回复别人时一般常用I am happy to receive your .
英文商务电子邮件范文 今天给大家带来的是关于一些商务信函的常用语，希望可以给一些商务职场上的同学们还有参加BEC商务英语考试的同学们带来帮助。 敬上 谨致问候 Yours(very)truly,*用于商业 Sincerely[sn'sl] Sincerely yours,*稍带亲近的感觉,用于商务信函或给朋友的信中。 Cordially[kdli]*稍带亲近的感觉,用于商务信函或给朋友的信中。 My best regards,*带有个人的语感,用在给朋友写信时。 With best regards,带有个人的语感,用在给朋友写信时。
The very best to you,*带有个人的语感,用在给朋友写信时。 Best wishes,*带有个人的语感,用在给朋友写信时。 表示谢意 谢谢您提醒我们注意此事。 Thank you for calling this matter to our attention *call somebody ' s attention“促使、注意”, 该句多用于受到抱怨时. 非常感谢您给予我们的合作。 Thank you very much for your cooperation 谢谢您提供给我们这样服务的机会。 Thank you for the opportunity to be of service
我们感谢能有这样的机会去... We appreciate this opportunity to... Thank you for this opportunity to... 很高兴和你们保持贸易关系。 It is always a pleasure doing business with you. It is always a pleasure serving you. It is always a pleasure to serve you. 表示歉意 请接受我们诚挚的歉意。 Please aept our sincere apologies. *最后再一次重申,表达自己的歉意。
Subject: Recommend New Products Dear Sirs: We have recently designed a new product, which is selling very well in our market in China, and we are sure you will be interested in it. We are confident that there is a potential sales prospect in your market as well; therefore, we are pleased to provide you with some samples as well as the price list. We very much look forward to hearing from you. Yours sincerely, Sally Wang Sales Director, Imodel Corp. +886-2-3344-6688 尊敬的先生： 我们最近设计了一项新产品，在中国市场的销售表现十分抢眼，相信您会对它有兴趣。 对于本产品在贵方市场的销售潜力，我们非常有信心；因此，我们非常乐意提供样品以及价目表。 我们期望能够得到您的回复。
王莎莉谨上 爱模股份有限公司 销售主管 +886-2-3344-6688 038 复制贴上好用句 We are pleased to inform you our latest product. 我们很乐意通知您我们的新产品。 We take the advantage of this opportunity to bring your notice. 我们趁此机会通知您。 Please allow us to call your attention to attend our new product conference. 请容许我们告知您新产品发布会的消息。 May we ask your attention to our new product conference. 我们想要告知您新产品发布会的消息。 In reply to your letter of the 5th of April, I have to inform you that our new product has been out on the market. 回复您四月五日的来信，我想要通知您：我们的新产品已经上市了。
外贸业务全套英文邮件范文（转） 交易的第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of serv ice of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly 5-1 同意进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely 5-2 拒绝进口商的还价
英文电子邮件格式及范文[技巧] 英文电子邮件的基本要素是主题、称谓、正文、结尾用语及署名。 电子邮件最重要的部分是主题，假设我们都是很忙的人，在打开邮箱阅读邮件时，第一眼看到的就是邮件的主题。所以，主题应当做到言简意赅并突出邮件重要性。英文邮件的主题需要注意不超过35个字母，将位于句首的单词和专有名词首字母大写。比如:Some questions about C++.在比较正式的格式中，需要把每个单词的首字母大写(介词、冠词除外)。 称谓如果是第一次给对方写信，那么称谓最好用“Dear+全名”，这样会让人感觉比较正式。如果对方以非正式口吻来信，我们也可以类似非正式地回复。比如:“Hello/Hi Lillian”。在实际通信中可能遇到不知道对方姓名，可以用“Dear+对方头衔”，如“Dear President”，或者“Dear+Sir/Madam”形式。英国人习惯在称呼后加“，”，美国人习惯在称谓后加“:”，有时也可以不加任何标点，是具体情况而定。 在书写正文时，把最重要的事情写在正文最前面或者邮件内容较长时写在第一段。为了让收件人阅读邮件比较舒服，我们需要注意邮件正文结构的美感，邮件段落最好控制在两三段之内。如果一封电子邮件涉及多个信息点，我们可以采用分条目的方法，如符号、小标题、编号来使得邮件想要表达的内容层次清晰。邮件内容应注意单词的拼写、大小写、标点、语法等。所谓以小见大。 结尾语在正文之后添加。注意一般结尾语中只有第一个单词首字母大写而剩余单词都小写，此处与称呼不同。 一般电子邮件: Sincerely, Sincerely yours,
私人电子邮件: Regards, Best wishes, Best regards, With best wishes, Wish best regards, Yours, Cheers, As ever, With love, Affectionately, ...... 在正文最后需要署名，可以写全名，也可以只写名字。需要辨明性别时可以在姓名后面注明(Mr./Ms.)。对于咱们中国人，为了区分姓和名，可以把我们的姓的字母全部大写，例如XIONG Lillian.如果写信人代表的是一个组织或部门，应在名字下一行写上自己的职位、所属部门。 邮件中常用词汇: 附件attachment I am attaching the report.我把报告放在了附件中 I've forwarded your e-mail to Alice.我已经将你的邮件转发给转发forwarded Alice 保持联系 stay /keep in touch 对方告知决定. Please let me know your decision as soon as possible.
英文商务邮件格式范文 本文就是关于英文商务邮件格式范文,仅供参考,希望对您有所帮助,感谢阅读。 英文商务邮件格式范文1 Dear sir/madam: [organization] would very much like to have someone from your company speak at our conference on [topic]、 As you may be aware, the mission of our association is to promote 、Many of our members are interested in the achievements your company has made in 、 Enclosed is our preliminary schedule for the conference which will be reviewed in weeks、 I’ll call you [date] to see who from your company would be willing to speak to us、 I can assure you that we’ll make everything convenient to the speaker、 Sincerely yours, [name] [title] 英文商务邮件格式范文2 Dear sir/madam: We would like to invite you to an exclusive presentation of our new [product]、 The presentation will take place at [location], at [time] on [date]、There will also be a reception at [time]、 We hope you and your colleagues will be able to attend、 [company] is a leading producer of high-quality 、 As you well know, recent technological advances have made increasingly affordable to the public、 Our new models offer superb quality and sophistication with economy,
LED照明产品-外贸业务全套英文邮件 交易的第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly 5-1 同意进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely 5-2 拒绝进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. Truly