固定开头与结尾
Dear Valued Customer
Anyway if you have any questions or inquiry please feel free to contact us.
Best regards
通不过安检回复
Dear Valued Customer
Thank you so much for your great support on us.
We are so sorry for the inconvenience for the powercube plug you purchase from us didn't pass the Customs security check.We just receive this notification from our carrier,
please don't worry we will issue the full refund ASAP,the refund will credit to your card within 3 days,sorry for the trouble.
Anyway if you have any questions or inquiry please feel free to contact us.
Best regards
要求红人增加图片评论
Hello xxx
Thank you for your sincere review.I'm so glad that you like our product. Oh i guess there is something wrong the website can't show up the product image,i wonder if there is any possible to add some pictures of what you received?
With images the product review will be more attractive,hope you can spare some time to help us,thank you in advance.
If you have interest in our store another products please feel free to contact us .....
Look forward to hear from you soon.
Best regards
客户订购多种产品，卖家发邮件确认产品订单
Dear buyer，
Thank you so much for your great support on us.
We have received your order of “XXXXXX”.
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best Regards
Seller’s name
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？
如果没什么问题，我们会尽快发货。
客户因订购的商品大小不合适导致退货
Dear buyer，
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
Seller’s name
译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？
只是建议，如果您坚持要退货，我们会跟进下一步。
我们等待您的回信。
卖家发错地址
Dear buyer，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller’s name
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。
卖家发货到达时间
Dear buyer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
Seller’s name
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。
卖家发货后，要求客户写反馈
模板1Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller’s name
模板2Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it!
If you are satisfied with our product,we hope you write a
product review,from its package,size,materials,and features.We suggest you state this review is exchage for the free sam ple.
We need at least 4 product iamges which shows its function
to be upload ,if you can upload a one or two minutes ve dio would be better.
Have a nice day.
Best Regards
亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板
Dear —
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
亚马逊的商品被跟卖，发警告信的邮件模板。
Hello,
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim with https://www.doczj.com/doc/bf17635928.html, seller performance department, which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.
客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板
Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
Best regards
买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板
Dear —
Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards
买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。
Dear customer,
Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards
买家没有收到货，发邮件询问情况，回复邮件的模板。
Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).
International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards
竭诚为您提供优质文档/双击可除亚马逊产品大小回复模板 篇一：亚马逊各类邮件回复 产品被跟卖，发给卖家的警告信模板 hello wenoticedthatyouhovelistedtheseparticularitemwithas inwhicharedifferentfromourproducts.youareagainstama zonspllicysowekindlyrequestthatyoufollowourinstruct ion:https://www.doczj.com/doc/bf17635928.html,w ithin24hours,anddonotlistitemsonxxproductpagesinthe future.thisisthelastwarning. ifyoudontcomplywiththesedemands,wellhavenochoicebut https://www.doczj.com/doc/bf17635928.html,sellerperform ancedepartment,whichwillseriouslimpactyouamazonperf ormance. xxx 买家下单未付款,发给买家催款邮件
dearx, weappreciatedyourpurchasefromus.however,wenoticedyo uthathaven’ tmadethepaymentyet.thisisafriendlyremindertoyoutoco mpletethepaymenttransactionassoonaspossible.instant paymentsareveryimportant;theearlieryoupay,thesooner youwillgettheitem. ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.wecanh elpyoutoresolvethepaymentproblemsorcanceltheorder.t hanksagain!lookingforwardtohearingfromyousoon. bestRegards, (yourname) 发货后超过5天还未更新物流信息，让买家再等待 dear***, asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticsco mpaniesarerunningatmaximumcapacity. yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.
英语版各类售后邮件模板 场景一、因节假日导致的物流延误，买家来信询问 Dear {$BuyerName}, Thank you for purchasing and prompt payment. However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days. Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services 场景二、因自然灾害导致的物流延误，买家来信询问 Dear {$BuyerName}, We’re sorry to inform of you that your item may be delayed for the {自然灾害}. Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed. Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services
亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear---- Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear---- Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards
竭诚为您提供优质文档/双击可除亚马逊客服邮件模板 篇一：亚马逊回信邮件模板 亚马逊客户购买多种产品发邮件确认产品订单邮件模板dear---thankyousomuchforyourgreatsupportonus. wehavereceivedyourorderof"把订单复制进去 ".wewillworkonyourorderasap,wejustwanttoconfirmthea mountofthecompass,didyouorder10pcsifnothingiswrong, wewillshipthemasap. bestregards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 dear---thankyousomuchforyourgreatsupportonus.sosorr yfortheinconveniencethattheswimmingsuitdidnotfityou .willitbepossibletogiveothersasagiftorhowaboutwemak eyouapartialrefundasawaytomakeupforthisjustsuggesti on,ifyouinsistonreturningitback,wewillgotothefurthe rstep.waitingforyourreply. bestregards
亚马逊卖家发错地址邮件模板 dear---thankyousomuchforyourgreatsupportonus.whatab igmistakewemade!sorry,butwillyoustillwanttheitemsif yes,wewillresendyouimmediately,ifnot,wewillmakeyout hefullrefund.waitingforyourreplyandhopeyourkindunde rstanding. bestregards 亚马逊卖家发货到达时间邮件模板 https://www.doczj.com/doc/bf17635928.html,ual lyittakesabout7-12daysfortheitemtoreachyou.anyquest ion,feelfreetocontactusandwewillreachyouatthesoones t. bestregards 亚马逊卖家发货发货后要求买家写反馈的邮件模板dear----thankyouverymuchforyourorder!wehaveshippedt hegoodsanditwillarriveatyoursidesoon.hopeyoulikeit! andwearelookingforwardtoyourfeedback.haveaniceday! bestregards 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板 dear--thankyousomuchforyourgreatsupportandsorryfork eepingyouwaiting.wecheckedthetrackinginformationfou
岗位说明书系列 亚马逊客服专员岗位职责（标准、完整、实用、可修改）
编号：FS-QG-43075亚马逊客服专员岗位职责 Amazon Customer Service Specialist Job Duties 说明：为规划化、统一化进行岗位管理，使岗位管理人员有章可循，提高工作效率与明确责任制，特此编写。 亚马逊客服专员(包住)深圳环金科技有限公司深圳环金科技有限公司，环金科技，环金亚马逊客服速卖通客服ebay客服亚马逊助理亚马逊运营 1、及时亚马逊平台回复用户的信息和邮件，向客户提供售前咨询、售后服务; 2、妥善处理客户投诉与纠纷及中差评; 3、LiveChat上处理客户的信息和及时解答客户问题; 4、了解产品信息，解答客户提出的相关问题; 5、完成上级领导交代的其他任务; 任职资格 1.大专或以上学历，英语专业优先; 2.CET-4以上水平，具有良好的英语读写能力; 3.熟悉外贸电子商务流程，对互联网和电子商务有浓厚
兴趣，热爱电子商务工作; 4.熟练操作办公软件，有良好的沟通和理解能力; 5.半年以上亚马逊/速卖通/ebay客服工作经验者; 6.工作积极主动，踏实负责有上进心，学习能力快。 公司福利: 1、年轻化团队，公司氛围轻松愉悦，平均年龄26岁的小鲜肉们充满活力，野蛮生长; 2、公寓式宿舍，临近公司并且配备空调，电视，洗衣机，冰箱等家电让员工享受家的温馨; 3、入职即按国家法规为员工购买购买五险一金，(养老保险、医疗保险、失业保险、工伤保险、生育保险和住房公积金)保障每一位员工无忧无虑的工作; 4、每天7.5小时工作时长，加班提供补贴和丰盛的晚餐;依法享有国家规定的各种法定假日，入职满一年享有5天带薪年假，另外还有带薪婚假、产假、病假、丧假等; 5、只要你足够优秀，踏实肯干。各种优厚的奖金等你拿:销售精英奖、爆款奖、全勤奖、优秀团队外国旅游等; 请输入您公司的名字
亚马逊日本站邮件回复 Revised by Petrel at 2021
尊敬的亚马逊： 您好！ 非常感谢您的回复，并向我们的店铺提出真诚的建议。 针对您提出的问题，我们将从以下几个方面来改善： 关于招聘: 1.我们已经在国内各大招聘网站上发布了招聘信息 2.安排专职人员进行电话预约，面试 3.在之前确保日语运营人员可以到位 关于公司培训： 1、培训员工熟悉产品，更好的了解客户的需求，解决客户的疑问 2、培训员工熟悉亚马逊后台基本操作按钮，及时处理店铺订单 3、培训员工了解亚马逊平台政策，不违规操作平台 4、培训员工售后服务，提高对客户的保障 5、培训员工外语，找专业老师进行授课 关于外语培训： 1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达 2.培训员工学习产品相关语言的书写及表达 通过已上几个方面的改善，我们相信这次我们一定可以经营好我们的店铺，并保证不会再有类似的问题出现。 尊敬的亚马逊，请相信我们的诚意，我们期待您的回复。 最好的祝福。 アマゾンアカウントスペシャリスト様 いつもお世话になっております。 ご返事とご助言、诚にありがとうございます。 ご指摘された问题に関しては、次のように改善させていただきます。 1、人材募集 ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。 イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。 ウ、７月１５日に募集が完了し、７月１５日までに日本语の対応が良く出来るスタッフが着任する予定です。 2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。」
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定 售前邮件注意事项： 1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店 铺产品的信息回答。 For example, Customer: I want to know size of the shoes and do you have any promotion activities for the shoes? Please reply to my email. Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish. Recently, we have promotion activities such as 5% discounts if you are the new customer. Once you decide to buy it, please place the order. Thank you for your supporting. 2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的大 小的处理。 售中工作 首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z, 以及差评。 售后邮件回复 1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免客 户生气给我们投诉，变成A-Z, 以下是遇到各种情况的应对情况。 处理return request 客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予他们退款或者重新发货。 具体模板如下： 让买家拍照片： Dear customer, I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation. 由于产品的质量问题，给买家部门补偿 Dear customer, I apologize for the quality problem of the product due to shipping carrier’s carefulness during the
亚马逊日本站邮件回复Last revision on 21 December 2020
尊敬的亚马逊：您好！ 非常感谢您的回复，并向我们的店铺提出真诚的建议。 针对您提出的问题，我们将从以下几个方面来改善： 关于招聘: 1.我们已经在国内各大招聘网站上发布了招聘信息 2.安排专职人员进行电话预约，面试 3.在之前确保日语运营人员可以到位 关于公司培训： 1、培训员工熟悉产品，更好的了解客户的需求，解决客户的疑问 2、培训员工熟悉亚马逊后台基本操作按钮，及时处理店铺订单 3、培训员工了解亚马逊平台政策，不违规操作平台 4、培训员工售后服务，提高对客户的保障 5、培训员工外语，找专业老师进行授课 关于外语培训： 1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达 2.培训员工学习产品相关语言的书写及表达 通过已上几个方面的改善，我们相信这次我们一定可以经营好我们的店铺，并保证不会再有类似的问题出现。 尊敬的亚马逊，请相信我们的诚意，我们期待您的回复。 最好的祝福。 アマゾンアカウントスペシャリスト様 いつもお世话になっております。
ご返事とご助言、诚にありがとうございます。 ご指摘された问题に関しては、次のように改善させていただきます。 1、人材募集 ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。 ウ、７月１５日に募集が完了し、７月１５日までに日本语の対応が良く出来るスタッフが着任する予定です。 2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。」 ア、アマゾンの政策とルールを真面目に勉强と理解をし、ルール违反を防ぐこと。 イ、アマゾンアカウントの操作画面とボタンを知り、速やかで、満足度が高い顾客対応を行うこと。 ウ、弊社の商品を知り、顾客のニーズと要求を十分に理解の上、质のいいアフターサービスを提供すること。 3、日本向きの関系者の日本语讲座 地元の南阳理工学院の日本语科の教师を顾问として招き、日本向きの関系者たちに一周间の日本语讲座を行う予定です。、具体的な期间と内容次のように： ア、７月１７日日本の概况 イ、７月１８日现代日本の社会と文化 ウ、７月１９日日本の小売业と商取引习惯 エ、７月２０日日本语の尊敬语とタブー言叶 オ、７月２１日日本语のビジネス文书とメールの书き方 今回のような问题が二度と起こらないようと覚悟して、弊社は上记の改善策を実施し、今後お客様に质の良いサービスと商品が提供できると信じてております。 ご返事を期待しております。どうぞよろしくお愿い致します。
李逍遥 亚马逊邀评邮件模板 个人资料 自我评价 职业技能 奖项荣誉 项目经验 教育背景 兴趣爱好 R E S U E M 我为人友善、真诚、做事细致、专注，有很强的 责任心，学习能力与适应能力强，喜欢与他人交 谈，热爱生活性格标签是认真，有着沉静内敛， 善于思考和研究的特质，文字功底扎实，文字编 辑、把关、策划能力强。 出生年月：1990/12/8 手机：1381234567 邮箱：123456@https://www.doczj.com/doc/bf17635928.html, 地址：北京 微信：xxxxxx 期望薪资：8K JQUERY HTML/CSS PHOTOSHOP JAVASCRIPT TOMCAT MYSQL 1.大学一直担任班长，荣获“优秀班干”。 2.在校园创业者协会担任“宣传部长” 。 3.2011荣获第四届全国大学生广告艺术设计 大赛江西赛区平三等奖。4.校园文化节微博评选大赛中获 “十大美友”奖。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 2015.03-2015.06 上海某互联网科技公司 网络部 jdk+tomcat+spring+hibernate+struts2本系统采用SSH 架构，Mysql 数据库。 主要负责贷项目功能的维护以及项目页面的重新设计和编写。 策划杂志内容，召开编辑会议，分配工作任务，撰写刊首文按照时间周期催稿，审稿， 修改稿件，将完稿交与研究会秘书长审阅与印刷厂商谈印刷事宜，检查样本，督促印刷厂按时按量完成印刷, 督促印刷厂按时按量完成印刷督促印刷厂按时按量完成印刷督促印刷厂按时按量完成印刷 本简历模板适用于 亚马逊邀评邮件模板 本模板90%文字图片均可修改，推荐使用！
1.亚马逊卖家发货到达时间邮件模板 Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 2. 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 3.先填单,漏发货后，向客人解释的邮件模板 Dear ___, Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem. We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund. Waiting for your reply. Any inconvenience hope your kind understanding. Best regards 4. 产品发货后，客户提出要换货的回信邮件模板 Dear ___, Thanks for contact with us. Sorry to tell you that the item have been dispatched, and we can't change it for you now . We knew you receive it and it is not suitable for you. To express our apologize, we provide few suggestion following by: 1.We will arrange a suitable replacement for you for free 2.We can refund full price for you. Which one do you prefer?
尊敬的亚马逊： 您好！ 非常感谢您的回复，并向我们的店铺提出真诚的建议。 针对您提出的问题，我们将从以下几个方面来改善： 关于招聘: 1.我们已经在国内各大招聘网站上发布了招聘信息 2.安排专职人员进行电话预约，面试 3.在7.15之前确保日语运营人员可以到位 关于公司培训： 1、培训员工熟悉产品，更好的了解客户的需求，解决客户的疑问 2、培训员工熟悉亚马逊后台基本操作按钮，及时处理店铺订单 3、培训员工了解亚马逊平台政策，不违规操作平台 4、培训员工售后服务，提高对客户的保障 5、培训员工外语，找专业老师进行授课 关于外语培训： 1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达 2.培训员工学习产品相关语言的书写及表达 通过已上几个方面的改善，我们相信这次我们一定可以经营好我们的店铺，并保证不会再有类似的问题出现。 尊敬的亚马逊，请相信我们的诚意，我们期待您的回复。 最好的祝福。 アマゾンアカウントスペシャリスト様 いつもお世話になっております。 ご返事とご助言、誠にありがとうございます。 ご指摘された問題に関しては、次のように改善させていただきます。 1、人材募集 ア、地元の大学の日本語科の卒業生を募集しているほか、中国の各求人サイトを利用して、日本語人材の募集をしています。 イ、弊社の人事担当者は現在は一生懸命応募者の予約と面接を行っています。 ウ、７月１５日に募集が完了し、７月１５日までに日本語の対応が良く出来るスタッフが着任する予定です。 2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。」 ア、アマゾンの政策とルールを真面目に勉強と理解をし、ルール違反を防ぐこと。
竭诚为您提供优质文档/双击可除亚马逊客服回复模板 篇一：亚马逊各类邮件回复模板二 亚马逊各类邮件回复模板二 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮 件模板 dear— thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting. wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid. wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthes izeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.
waitingforyourreply. anyinconveniencehopeyourkindunderstanding. bestregards 亚马逊的商品被跟卖，发警告信的邮件模板 hello, wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting. ifyoudonotcomplywiththesedemands,wewillhavenonotice https://www.doczj.com/doc/bf17635928.html,sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s. pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon. 客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板
亚马逊订单回信邮件模板大全 亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear Thank you so much for your great support on us. We have received your order of “把订单复制进去”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards
亚马逊卖家发错地址邮件模板 Dear Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards
买家投诉有问题，首先需要买家提供证据 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluation? We will double cheIf it is really our quality issue, the refund or new replacement will be availablLooking forward to hearing from you soon.Best regards！walker 若是因为没达到买家期望值，不是质量问题 Dear friend Thanks for your pictures. After reviewing the pictures, we found that it is under our specifications. The swe are sorry that you don't like it, in order to showing my apologies, would we gBest regards！walker 若是质量问题,询盘客户要退款还是重新发送 Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Would you like to refund or new replBest regards！walker 若是质量问题，需要重新发送 Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Ok, we will send you a new one for rBest regards！walker 若是质量问题，需要退款 Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Ok, we will issue the refund for youBest regards！walker 针对尺码的问题 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluation? We will double cheLooking forward to hearing from you soon.Best regards,walker 若是质量问题,不影响使用，刺绣问题（针对服装） Dear friend Thanks for your picutres. We are sorry that this is our quality issue, but could you please kindly help us If it is workable for you, we will give you the $$$ as the compensation.Looking forward to hearing from you soon.Best regards,walker 若是质量问题,不影响使用 Thanks for your picutres. We are sorry that this is our issue, In order to showing my apologies, could we give you a good discount or send you aBest regards, 若是质量问题,不影响使用Thanks for your picutres. We are sorry that this is our issue, In order to showing my apologies, we glad to give you the $2 as the compensation.our product is so cheap that we really have no profit. hope you can understand usLooking forward to hearing from you soon.Best regards,walker 若是尺码大小差异Dear friend Thanks for your pictures. We are sorry that we do not find the size difference through the pictures. we did inspect your item that is the same as you ordered before shipment. We are In order to showing my apologies, could we give you a good discount or send you awalker 若是尺码大小差异Dear friend Thanks for your pictures. We are sorry that we do not find the size difference through the pictures. we did inspect your item that is the same as you ordered before shipment. We are Due to current situation, In order to showing my apologies, we are happy to offerHowever, some friends will accept the second plan that we send you a new one withHope you consider it .Please comment.Thank you!Best Regardswalker