英语培训一、基本礼貌接待英语
1、称呼语：先生sir 夫人（女士）madam / ma'am 小姐miss
女士们先生们Ladies and gentlemen
2、欢迎光临我们酒店！Welcome to our hotel.
3、祝您在我们酒店过得愉快。Please enjoy your stay in our hotel.
Have a nice stay. / Enjoy your stay with us.
4、愿您如同在家一样舒适。Wish you feel at home.
5、早上好/下午好/晚上好。Good morning. / Good afternoon. / Good evening.
6、很高兴（再次）见到您。Glad to meet you (again). / Nice to see you (again).
It's good to see you (again)
7、您来这儿我们很高兴。Glad to have you here.
8、祝您玩得愉快。Please have a good time. / Please enjoy yourself.
9、祝您生日快乐。Happy birthday to you!
10、圣诞节快乐！Merry Christmas!
11、新年快乐！Happy New Year!
12、新春快乐！Happy Spring Festival!
13、祝贺！Congratulations!
14、致以良好的祝愿！Best wishes / regards to you.
15、请这边走。This way, please.
16、您先请。After you, please. / Please you first.
17、请便。/用吧。Go a head, please.
18、请跟我来。Follow me, please. / Come with me, please.
19、您慢走。/请留心走。Please watch your step.
20、请在这儿休息。Please take a rest here.
21、当心。/请留神。/请注意。Look out, please. / Take care, please. / Attention, please.
Be careful, please.
22、请乘电梯。Please take lift (elevator).
23、乘电梯请这边走。Your lift is this way.
24、请一直往前走。Straight on, please. / Keeping going, please.
25、请向左/右转。Please turn left / right.
26、请上/下楼. Please go upstairs / downstairs.
27、请稍等.Wait a moment, please. / Just a moment, please.
28、请进. Come in, please.
29、请坐. Sit down, please. / Be seated, please. / Have (Take) a seat, please.
30、请看一看.Please have a look at it.
31、请给我看一看. Show me, please. Could I see it, please. Please let me have a look at it.
32、请问要多久. How long will it take?
33、请原谅我. I beg your pardon, please. / Forgive me, please.
34、请再说一遍. Pardon, please. / Please repeat it.
35、请不要拘束. Please make yourself at home.
. If we have shortcomings, please point out.
请多多指教,、照顾不周的地方36．
37、请提出宝贵意见。Any comments and suggestions are welcome.
38、我来给您带路吧。Let me lead the way, please.
39、地很滑，请小心走。It's slippery. Please mind your feet.
40、您愿意的话，就办吧。Do as you please.
41、您过来吧。Come on, please.
42、慢慢来，别急。Take your time, please.
Take it easy. Don't worry about it. Don't be worried.
43、请稍等（别挂）。（电话用语）Hold on (the line), please.
44、请挂掉。（电话用语）Hang up, please.
45、请放心。Please set your heart at ease.
46、请稍等，我马上把它改过来。Please wait a moment while I correct it.
47、让我来询问此事，我会尽快答复您。
Let me inquire about it and I'll let you know as soon as possible.
48、需要帮助，请打电话到总台询问。
If you need any help, please make a call to the front desk.
49、我能帮您的忙吗？May/Can I help you? Let me give you a hand, please.
50、我能为您做点什么？What can I do for you? What would you like me to do for you?
51、需要我帮忙吗？Anything I can do for you?
52、还有别的事情需要我帮忙吗？Anything else I can do for you? Anything else?
53、请告诉我您的房间号码，可以吗？May I know your room number, please?
54、我可以耽误您一会儿的时间吗？May I take up a few minutes of your time, please?
55、请问（您要）多少？How many(much), please?
56、请问你们一共多少人？How many of you in all, please?
57、请问哪个（位）？Which one, please?
58、请问什么时候？What's the time, please? When for, please?
59、请问您要怎么办（怎样处理）？How will you do it, please?
60、您想要（吃、喝等）什么？What would you like to have?
61、我把它放在这儿好吗？May I leave it here?
62、我把它拿走好吗？May I take it away?
63、我做这件事情您介意吗？Would mind me doing that?
64、（您）有什么事？/ 出了什么事？/ 得了什么病？What's wrong with you?
What's the matter with you? / What's up?
65、发生了什么事？What has happened?
66、还有什么吗？/ 就这些吗？Is that all?
67、非常感谢。Thanks very much.
68、请问一个问题好吗？May I trouble you with a question?
69、满意了吗？Is it satisfactory?
70、是您打电话要求服务吗？Did you call for service?
71、现在情况怎么样？How's it going now?
72、请您签上您的姓名好吗？Could you sign your name, please?
73、希望您不会介意在此等一会儿吧。Would you mind waiting, please?
74、这是表格，请您登记好吗？Here is the form,. Will you register, please?
Is everything done ( ready)?
、都准备好了吗？75．
76、这是您所有的东西吗？Is this all you have?
77、我带您到您的房间好吗？May I show you to your room?
78、您有什么问题吗？/ 什么事呢？What's your trouble? / What's the problem?
79、对了吗？Is that correct?
80、这样行吗？Is that all right?
81、您什么时候需要呢？When do you need it? / What time do you want it?
82、您能否说得详细一点？Could you give me some more details?
83、这些够了吗？Is that enough?
84、我帮您拿，好吗？Shall I get one for you?
85、现在可以办了吗？Could I do it now?
86、什么时候方便呢？When will it be convenient?
87、我们走吧，好吗？Let's go, shall we?
88、请等一等，好吗？Would you care to wait?
89、这会打扰您吗？Will it disturb you?
90、这/那个怎么样？What about this / that?
91、您觉得这/那个怎么样？How do you like this / that?
92、抱歉（对不起/请原谅）。Sorry./ I'm sorry.
93、对不起，打扰您了。I'm sorry to trouble you. I'm sorry to disturb you.
I'm sorry to bother you.
94、失礼了。Sorry for my impoliteness.
95、对不起，打扰一下好吗？Excuse me for interrupting you.
96、对不起，这是我的错。I'm sorry. It's my fault.
97、对不起，耽搁了。We are sorry for the delay.
98、对不起，让您久等了。I'm sorry to have kept you waiting so long.
99、您在我们酒店住宿期间一切都满意吗？
Is everything satisfaction to you during your stay in our hotel?
100、抱歉得很，耽误了您这么多的时间。I'm sorry to have taken up so much of your time. 101、我妨碍您了吗？Am I in your way.
102、请原谅我的粗心。Please excuse my carelessness.
103、希望您能原谅我。I hope you'll pardon me.
104、我必须向您道歉。I must apologize to you.
105、费神了。I'm much obliged to you. / Much obliged.
106、麻烦您了。Thanks for the trouble.
107、谢谢, 谢谢您了。Thanks , Thank you.
108、您太好了。It's very kind (good / nice) of you
109、您想得十分周到。It's most thoughtful of you.
110、我应该非常感谢您。I should appreciate it very much.
111、谢谢您的等候/ 帮助。Thanks for your waiting / help.
112、是的。/ 不，不是。Yes. / No, not.
113、我明白/知道了。I see. / I understand.
114、一点也不麻烦。No trouble at all. / No bother at all.
115、我很高兴为您效劳。Glad to be of service. / My pleasure.
Glad to have been of help.
、我很高兴给您帮了个忙。116．
117、谢谢您的赞美。Thank you for your compliments.
118、那不要紧。/ 没关系。That's quite all right. / It doesn't matter. / Never mind. 119、啊，没什么。Oh, it is nothing.
120、别介意。/ 别提了。Don't bother about that. / Don't mention it.
121、我保证不会再次发生类似的事情。I assure it won't happen again.
122、我马上调查此事。I'll look into the matter at once.
123、谢谢您告诉我们。Thank you for telling us.
124、这是我的错，向您道歉。Please accept an apology for my fault.
125、我们会记下您的要求。We'll note down your request.
126、没问题。No problem.
127、我帮您查一下。I'll check it for you.
128、我们会尽早通知您。We'll inform you as soon as possible.
129、这是我的职责（应该做的）。It's part of my service. / It's my duty.
130、我们会负责此事。We'll see to it.
131、我们会派人（来）去取。We'll have someone fetch it.
132、我跟您去（走）。I'll come after you.
133、我们将随时为您效劳（提供服务）。I'll put myself at your service at any time.
134、没关系，不用谢。That's all right. / You are welcome. / At your service. 135、这是我应该做的。That's what I should do. / It's the least I could do. 136、我将按照您的吩咐办。I'll do what you told me.
137、我对此感到抱歉。I feel sorry about that.
138、别担心，我会给您办的。Don't worry. Leave it to me.
139、别担心，我会给您安排的。Don't worry, We can arrange it for you.
140、肯定，一定。Certainly. / Sure.
141、当然（不）。Of course. Of course not.
142、我认为是这样。/ 我认为不是这样。I think so. / I don't think so.
143、能帮助您是我的荣幸。It's a privilege for me to help you.
144、我一会儿就来。I'll be with you in a moment.
145、我来查一下，并会尽快打电话给您。I'll check it, and call you as soon as possible. 146、请原谅，我没听明白您说什么。Pardon. I'm afraid I don't follow (catch) you. 147、（我们）到了。Here we are at your destination.
148、打扰您了，请多多包涵。Please excuse my disturbing you.
149、再见。/ 再会。Goodbye. / See you. / So long. / Farewell.
150、晚安，祝您睡个好觉。Good night. Have a good dream (sleep).
151、回头见。See you later.
152、明天见。See you tomorrow.
153、祝您一路顺风。Good luck. / Have a good journey.
154、一路平安。Bon V oyage.
155、请多保重。Take care, please.
156、祝您旅途愉快。Pleasant journey .
157、祝您归途愉快。Pleasant journey home.
158、希望再次见到您。Hope to see you again.
We look forward to your visit again.
、我们期待您的再次光临。159．
160、请再次光临。Please call again.
二、岗位英语
前厅各岗位英语
前厅部前台/收银------Reservation / Reception / Information / cashier's
职位名称：接待员receptionist 收银员cashier 行李员bellman / bellboy ./ porter 5、门僮
doorman 职员clerk / employee / personnel / staff 话务员operator 大堂副理assistant
manager
词汇：1、预订reservation / book 2、接待reception / receive 3、问询information / inquiry 4、收银
cashier 5、客满be full up / no vacancy 6、超订overbooking 7、开房/入住checking in 8、退房checking out 9、房费room rate (price / charge / rent / tariff)10、免费free of charge / complimentary 11、昂贵expensive / dear 12、便宜cheap 13、(价格)合理reasonable 14、折价discount rate 15、（预订/登记）表格/单(registration)form /list16、抵达日期/入住日期
arrival date/in date 17、离开日期departure date / out date 18、开房通知单accommodation advice 19、拟住天数length of stay 20、全名full name 21、姓family name / last name 22、名first name / surname 23、曾用名former name 24、国籍nationality25、职业profession / occupation / position26、出生地place of birth 27、出生日期date of birth 28、从何处来where from 29、到何处（入境）签证(entry) visa 31、签名sign (your) name / signature 32、护照passport 33、去where to 30、
身份证identity card 34、名片name (visit) card 35、（各类）证件voucher 36、价目表price list 37、
延期postpone / extension 38、保留keep 39、取消cancel / cancellation 40、预付定金（押金）advance
deposit 41、黑名单black list 42、预抵日期expected arrival date 43、预离日期expected departure date 44、提前离店under stay 45、延期离店/ 延迟离店over stay
/ late check-out 46、淡季/ 平季low season / slack season 47、旺季high season 48、付款方式payment method 49、常住客regular guest 50、长住客long staying guest 51、统计表control sheet
52、支票/旅行支票check / traveler's check 53、信用卡credit card 54、回扣/佣金commission 55、挂帐city ledger 56、平均房价average room rate 57、预订提前期booking lead time 58、确认类订房confirmed reservation 59、停止出售客房的日期closed date 60、客人已支付费用的住宿凭证coupon 61、留房截止日期cut-off-date 62、半天用房day use 63、零星散客Family &
Individual Tourist (FIT)64、自由销售free sales 65、保证类订房guaranteed reservation 66、客史档案guest history record 67、饭店连锁hotel chain 68、工作日记本log book 69、订房不到No-show 70、待修房out of order 71、包价服务package service 72、标准房价rack rate 73、接车服务pickup service 74、订房预测room forecast 75、团体分房名单rooming list 76、客房种类room type / room category 77、客房状态room status 78、换房room change 79、故意逃帐者skipper 80、外宿sleep out 81、高价类房按低价出售（升级）upgrade 82、推销更高价格的客房up-selling 83、等候名单waiting list 84、叫醒服务wake-up service 85、留言服务left message
service 86、团队group 87、散客walk-in 88、钥匙存放处key drop 89、总钥匙master key 90、兑换凭证memo 91、买/卖价buying / selling rate 92、钞票bank note 93、钱、货币money / currency 94、汇款remittance 95、兑换率exchange rate 96、汇票bank draft 97、银行bank 98、现金cash 99、零钱change 100、手续费service charge / procedure fee 101、信汇、电汇mail transfer 102、换算率conversion rate 103、利息interest 104、帐单bill / chit 105、贵重物品寄存valuable (safe) deposit 106、房卡room card 107、发票/ 收据invoice / receipt 108、保险箱
safe-box109、单人床single bed 110、双人床double-size bed 111、大双人床Queen-size bed 112、
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
顾客： 请问贵酒店位于哪里？ How about your hotel’s location? 请问贵酒店是几星级的？ What’s the level of your hotel? 请问贵酒店有什么设施？ How about your hotel’s facilities? 请问贵酒店有什么房间类型？ What kind of room do you have? 请问贵酒店有接车服务吗？ Does your hotel have pick-up service? 请问贵酒店有没有免费接机服务？ Do you have a transfer service from airport to hotel free of charge? 我想预定客房。 I’d like to make a reservation. 我想订一个房间，五月2号到4号，请问你们还有空房吗 I need a room for three days from May 2 to May 4. Do you have any vacancies? 我想更改／取消预订。 I’d like to change/cancel a re servation. 我将会较晚到本酒店，但请为我保留预订 I’ll arrive late, but please keep my reservation. 我想延住多两天，直到9号 I’d like to extend it for two more nights until the 9th. 服务员： 我们酒店位于市镇。本酒店离咸阳机场30分钟车程，到西安火车站只需15钟车程。Well, our hotel located in 。。。town, 。。。. The hotel is only 30 minutes from Xianyang airport and 15 minutes to Xi’an railway station ，by car. 本酒店是五星级的酒店。 Our hotel is a five-star hotel. 本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场。 We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool and shop prince。. 我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。 We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms. 请问需要预订哪一类型的房间？ May I have the room type, please? /What kind of room would you like to reserve? 请问您需要订哪一天？什么时候入住及退房？/请问您打算逗留多长时间？/请问大概什么时候到酒店，先生？ Which dates would you like to book? When will you check in and check out?/ How long will you stay in our hotel?/ What time do you expect to arrive , Sir?
一、Numerals (数字） (一）基数词 1、第一类： zero 0 one 1 two 2 three 3 four 4 five 5 six 6 seven 7 eight 8 nine 9 ten 10 eleven 11 twelve 12 2、第二类： thirteen 13 fourteen 14 fifteen 15 sixteen 16 seventeen 17 eighteen 18 nineteen 19 3、第三类： twenty 20 thirty 30 forty 40 fifty 50 sixty 60 seventy 70 eighty 80 ninety 90 4、第四类： twenty-one 21 forty-six 46 seventy-eight 78 ninety-five 95 5、第五类： 100 one hundred 101 one hundred and one 156 one hundred and fifty-six 192 one hundred and ninety-two 200 two hundred 6、第六类： 1,000 one thousand 1,001 one thousand and one 1,300 thirteen hundred;one thousand and three hundred 2,034 two thousand and thirty-four
6,502 six thousand five hundred and two （二）序数词 下面把1－99的序数词也分为四个类。 1、第一类 first (1st) 第一second (2nd) 第二third (3rd) 第三 （在括号里的是缩写形式，均在阿拉伯数字后面加上相应序数词的最后两个字母构成，以下各类与此相同。）这类序数词只有三个，在整个序数词里面是特殊的，就和第一类基数词一样，需要逐个地硬记下来。 2、第二类： fourth (4th) 第四fifth (5th) 第五sixth (6th) 第六seventh (7th) 第七 eighth (8th) 第八 ninth (9th) 第九 tenth (10th) 第十eleventh (11th) 第十一twelfth (12th) 第十二thirteenth (13th) 第十三fourteenth (14th) 第十四fifteenth (15th) 第十五sixteenth (16th) 第十六seventeenth (17th) 第十七eighteenth (18th) 第十八 nineteenth (19th) 第十九 3、第三类： twentieth (20th) 第二十 thirtieth (30th) 第三十 fortieth (40th) 第四十 fiftieth (50th) 第五十 sixtieth (60th) 第六十 seventieth (70th) 第七十 eightieth (80th) 第八十 ninetieth (90th) 第九十 这一类全是十位整数的序数词，共八个。它们的构成 方法是：先将相应的十位整数的基数词词尾－t y中的 y改成i，然后在加上后缀－eth。 4、第四类： thirty-first (31st) 第三十一 sixty-second (62nd) 第六十二
company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算 party （参加共同活动的）一批，一组，一组人date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite （一套）房间 deluxe 豪华的 presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地 name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会 guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达 departure 启程，离开，出发 book 预定，定 hotel 旅馆 offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱lead 带领，引领，领路 give sb.a hand帮...的忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的，舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快，高兴 not at all 不用谢，没关系 mention 提及，提到 registration登记，注册 at one's service 为...服务 behind 在后面，在...背后 remember 记住，记得 return 送还，还归 firmly 稳固地 go to bed 上床睡觉 check 检查，核对 list 名单，一览表 fill to 填写 form 表格 have a look 看一看 passport 护照 mind 介意，反对 fill out 填写 prepare 准备，预备 key card 出入证 seat 座位 file 档案 identification身分的证明 straight 马上，立刻 separately 单独地 opposite 在...的对面 gift 礼品，礼物 elevator [美]电梯 directly 直接地 straight 笔直的 traffic 交通 distance 直接地 intersection 交叉点，十字路口 suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者 famous 著名的，出名的 tourist attraction 旅游胜地 history 历史 direction 方向，方位 well-known 出名的，众所周知的 scene 景色，景象 attractive 有吸引人的，引起兴趣的interest 兴趣 dynasty 王朝，朝代 classical 古典的
酒店常用英语-打铃服务 Ring the Bell 打铃服务 -Did you ring,madam?-是你按铃吗，太太? -Yes.Kindly turn off the air-conditioner in this room.I've tried to do so,but I can't. -是的，麻烦你把这屋的空调器关掉。我自己已经试过了，可我关不动。 -Yes,madam.There's something wrong with the switch;perhaps it needs repairing .-好的，太太。这个开关有点毛病，大概需要修理一下了。 -What can I do for you,sir?-先生，你有什么事要我办吗? -The light has fused.Please change the bulb for me.-电灯泡坏了，请换一个。 -The light of this room is dim,please get me a brighter one.-房间里灯光太暗，可否调一只亮灯泡? -There is no water in the bottle.-热水瓶没水了。 -The tea cup is dirty.Please get some glasses for me.-茶杯脏了，请拿几只玻璃杯来。 -Please bring me some ice blocks.-请拿些冰块来。 -I've got some coffee.Please get me some cube sugar.-我自己有咖啡，请拿几块方糖来。 -I should like you to bring me some hot watcr.-我想请你给我送些热水来。 -Please buy tow packets of Zhonghua cigarettes(filter tipped)and a box of match for me. -我要两包带过滤嘴的"中华"香烟和一盒火柴。
翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房
1. 幕墙国际会议自我介绍： 名字：My english name is andrew. 公司：I am representing JiangHe curtain wall company. 职责（主要负责事物）：I am in charge of structural calculation/design&fabrication drawing/tender drawing. 2. 我是刚毕业的学生： I am a fresh graduate. 3. 幕墙中常用的变形：deflection, 而不是deformation. Deflection: the degree to which the moving part on a measuring instrument moves away from zero. Deformation: the progress of changing the shape of something in a way that spoil its usefulness or appearance. dead load 永久荷载 4. 常用的荷载缩写 wind load 风荷载 live load 活荷载 5.表面处理可分为两种： Natural Anodise Black Anodise Bronze Anodise 镀铜色
Hot dipped galvanize 热镀 stick curtain wall system 框架式幕墙 6. Electrical galvanize 电镀 unitised curtain wall system 单元式幕墙 Tower 主楼分格 division 方管 square section 7. Podium 群楼格栅 lattice 圆管 round pipe Primary gasket 第一胶条 primary bracket steel primary bracket 8. gasket 转角连接t Secondary gasket 第二胶条 secondary bracket secondary U-shape bracket
五星级酒店服务英语大全 国外生活必备英文词汇全搜索,住宿篇1 前台: company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算 party (参加共同活动的)一批，一组，一组人 date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite (一套)房间 deluxe 豪华的 presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的 fully 完全地，彻底地 name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会 guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达 departure 启程，离开，出发 book 预定，定 hotel 旅馆
offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱 show 带领，指引，给看 lead 带领，引领，领路give sb.a hand帮...的忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的，舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快，高兴 not at all 不用谢，没关系 mention 提及，提到
酒店常用接待服务英语欢迎语： (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临，很高兴再见到您。 Welcome back. Nice to see you again. *禁语：喂!您好哇! Hello. Hi. Well. 问候语： (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见，您好吗? Long time no see. How are you? (7) 我很好，谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——，能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel. *禁语： (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语： (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语： (1) 先生，我能为您效劳吗? May I help you, Sir? (2) 先生，我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I ……. (5) 先生，请问您贵姓? Could I have your name, Sir?
英语分级考试复习提纲 基础级 ? Vocabulary（词汇练习）将空白处译成相应的英文或汉语 1) Words and expressions for daily use(日常用语) after在…之后 assure保证 about关于…… afraid害怕 against与…相对的 anything任何事 beg乞求 b efore在…之前 behind在…后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 c lock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话 dark黑的，暗的 discount折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为…… fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去 half半how…怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour 小时 help帮助 have有 it它 interrupt打扰 know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 me et认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐 number数字 name名字 night夜晚 nice美好的 now现在的 on在…之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的pleasure愉快，荣幸 quarter一刻，季度 regulations规章 r eport报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 s weet甜的 sour酸的 salty咸的 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生 tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too 也… taste品尝，品位 terrible糟糕的 take拿，取 upstairs上楼 week星期 weekend周末 way路 worry担心 will将… wait等待 welcome欢迎 weat her天气 yesterday昨天 year年 2) Greetings 问候 How do you do! Good morning/afternoon/evening! How are you (doing)? Nice to meet/see you! Welcome to Hongfu Hotel! 3) Asking & inquiring 征询用语 Would you like to leave a message? 您需要留口信么？ I beg your pardon? 您能再说一遍么？ What do you think of our service? 您觉得我们的服务怎么样？ May I know your name/room number? 能告诉我您的名字/房号么？ May I take your order now? 现在可以点菜了么？ May I have your signature please?/Please sign here.请签字。
------------------------------------------------------------------------------------------------------------------------------- ------------- 320) How much do you want to convert? 您想换多少钱？ 321) Would you please endorse this check? 请在这张支票上签个字好吗？ 322) Please count the money. 请把这钱数一下。 323) We have different kinds of accounts here. Which kind would you like to open? 我们这儿有各类帐户，您想开那一种？ 324) Would you like a deposit account or a current account? 您想存定期，还中活期？ 325) How do you want to send this letter? 您想如何邮寄这封信？ 326) Ordinary mail or air mail? 您寄普通邮件，还是航空邮件？ 327) Normally it takes about one week for an air-mail letter to reach America. 通常情况下，航空邮件到达美国需要大约一个星期。 328) Your letter is overweight and you have to pay one yuan more. 你的信超重，你得再付一块我。 329) What does this parcel contain? 这个包裹里包的什么东西？ 330) What’s in side this parcel? 这包裹里是什么？ 331) Do you want to register this letter? ---------------------------------------------------------精品文档---------------------------------------------------------
问候与接待： ）晚上好！下午好！（早上好！你好！ ) ！(Good morning/afternoon/evening！Hello 我能帮你什么忙吗？ What can I do for you?/May I help you? 您能重复一遍吗？ I beg your pardon? 可以请您慢一点吗？Would you please slow down? 请稍等一下。 Please wait a minute/second/moment. 感谢与应答： 非常感谢。Thank you very much. 谢谢您的合作。Thanks for your cooperation! 不客气。You are welcome!/It’s my pleasure!/ Don’t mention it! 道歉与应答： I’m sorry对不起！！ 对不起，让您久等了。 Sorry to keep you waiting. 很抱歉打扰您。 Sorry to trouble you. 很抱歉，这是规定。I’m terribly sorry, but this is the rule. Never mind./ 没关系。It doesn’t matter. 告别： 再见！ /See you later! ！Goodbye 祝您旅途愉快！ Have a nice trip!
欢迎下次再来中国。 Welcome to China again. Communication(1 ) 1 对话 机场职员S: Staff 旅客P: Passenger 您能告诉我餐厅在哪吗？ P: Could you tell me where the restaurant is located? ] down to Basement Level One and it’s right ?S: Certainly. Take the elevator ['eliveit there. 可以，乘电梯到地下一层就是。 P: Where are the elevators? 电梯在哪里？ 自动扶梯在那 ] over there. ?leit?S: The elevators are beside the escalators['esk 边，电梯在自动扶梯旁边。 知道了。非常感谢。 P: Got it. Thank you very much. 不客气。S: You are welcome. 对话 Communication(2) 2 P: Excuse me. Do you know where I can find something to read? 麻烦您了，请问您知道哪里可以买到读物？ a beside bookstore a see will you and ahead corner second the at left Turn S: restaurant. 在前面第二个拐角左转，你会看到在餐厅旁边有一家书店。 P: OK. Thanks. 好的。谢谢。 不客气。 S: My pleasure.
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