お担当者様：
まず貴社ますますご盛栄のこととお喜び申し上げます
、さて自己紹介させていただきたいと思いますが、
私は**********有限会社の***と申します。
弊社は******の生産に従事する専門の企業です。
おもな製品は*************など。規格はお客さんの要求によって決まることができます。
弊社は品質を保証するとともに貿易公司よりコストが低い、直接激安の商品が仕入れることができます。小ロット注文してもいい。もし何かご要望がありましたら、ご連絡ください。
なお、唐突なご挨拶で、大変失礼しました。略儀ながらメールにてご挨拶申しあげるしだいでございます。
2、
謹啓陽春の頃、ますますご隆昌のこととお慶びもうしあげます。
さて、***のメールはアリババでわかるようになりました。当社は中国深センの主要輸出入会社の一つであり、各種のled製品を取り扱っております。それとも防水電球も製造できます。なお日本OHM 株式会社とも長年の協力を保って、お客様のご要望によって生産しております。
当社は一貫して品質第一、信用第一、ユーザー第一の原則を守り、各国の需要家の皆様にサービスしております。それに、led灯珠にて韓国のSAMSUMGを採用しております。今後は深セン工場を通して直接ご注文品をお届け、何卒従来にもましてのご用命、ご利用のほどをお願い申し上げます。工場のご見学とも大歓迎致します。
まずは、略儀ながら書中を持ってご挨拶申し上げます。
敬具
記
＊＊株式会社
○○部○○課
雛形友造様
時下ますますご清栄のこととお喜び申しあげます。
さて、突然のことではございますが、貴社と新規にお取引願いたく、本状を差し上げます。(目的）
弊社は****年*月創立しており、主に自動車用部品、機器用部品を生産しております。創立以来（＊＊＊＊＊＊＊＊）宗旨を銘記しており、今までいろんな国際質量認証と国際環境認証を取得しております。（紹介）
以上より弊社のご紹介終了させていただきます。ご不明の点がございましたら、いつもでご遠慮なくお問合せてください。（望み）
貴社のご隆盛を承り、是非ともお取引願いたいと存じたしだいです。
株式会社文例商事
本社○○部○○課
○○担当乙川寛太郎
※会社名?所属部署?担当業務を必ず明記しましょう。
e-mail ○○○@○○○
〒○○○-○○○○○○
県○○市○○町１－２－３
TEL.○○○-○○○○（内線）○○○
FAX○○○-○○○○
1.开发信应尽量少用已读回执功能，当然，一般情况下，刚写好一封新的开发信，自己对它的成效把握不大的时候，你也可以试着用这个功能，看看客户收到之后，会怎么处理。这里有个情况，有些客户就是看了，他也不会给你发已读回执。这种情况会比给你发已读回执的要多见。为什么不回复？这个问题问的好！有很多可能的情况，也许是客户目前有合适的供应商，或许是他只是想看看是什么邮件，或许是你的介绍没有达到让他要回复的那种效果。。。。可以给你回复的情况也很多，一种是因为礼貌性的回复，比如说I will contact you later whenever we have inquiries , we have put your company in our achives and shall contact you when required.... .其实主要的问题就是，要多了解这个客户，而不是套用网上已经流传几年的开发信模板，因为很可能你联系的这个客户已经收到很多这样的邮件，没有什么兴趣了。另外一点，也是很多新手忽略的就是，过多的介绍自己公司，没有去找出2个公司的共同点或者有可能的合作模式。还有很多，这里就不一一说明。 2.邮件标题的设置很重要！我已经在FOB上有介绍过，有机会在分享什么样的标题最能促使客户去点击打开。 3.你们发的是垃圾邮件。理由看第一点，没有针对性，只泛泛介绍自己。我有空的时候才发几封开发信，而且是一个月才发一些，你发的200封，我需要用大约1年时间才发那么多。https://www.doczj.com/doc/9d17134702.html,/thread-1556152-1-1.html，里面有有关我最基本的开发信写作的方法和思路。 1.Email 的格式：相关email 的其他信息请到https://www.doczj.com/doc/9d17134702.html,/wiki/Email，了解。特别请看E-mail social issues 及其他信息。（另，Wikipedia 是非常强大的一个平台，如有您有些想法不如直接在上面搜搜看，或许会有新发现哦，诸位现在看到有关Email的表述就是证明，经过多次实践，发现最好的方式就是：To：Mr. XXXX, Purchasing Manager,(just for your reference ) IBM( company name) Add: (mailing address) Tel: (don’t tell me you don’t know your prospect’s tell if you are a sales) Fax: (ditto) Mobile: (ditto) Others: (ditto) Dear Sir, Sub: XXX Qualified Manufacturer and Reliable Business Partner 接下来就是开发信正文，正文如何写法以后在跟各位一起商讨。 Thanks and with best regards, Your signature Position COmpany Tel: Fax Web: 大家看到这，应该会发现好像自己在那里已经看过这样的格式，是啊一般的英文书信中其中就有这种格式的，诸不知，正规的书信格式也是开发信成功的一个重要因素。 现在来说说这种格式的优势何在： 收信人一目了然。假设是我收到这样的开发信，我的第一感觉是，这封信是专门给我的，尽管上面没有写到我的名字JACK，但是他指明说要给purchasing manager,(当然这时我是采购经理的条件下)。其实大部分情况下，我就写TO : Mr PURACHASING MANAGER，因为通常情况下，尽管你知道这个公司是你潜在的客户公司，但是你竭尽全力搜取相关人员的名字，联系方式都没法实现。这时，你只能模糊的写，当然这是肯定比你只写dear sir or madam 还了不知到少倍，起码潜在客户知道你为了得到这些信息已经花费了
很经典的外贸开发信范文 1.Dear Sirs, We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to approach you for the establishment of trade relations with you. We are a state-operated corporation, handling both the import and export of Textiles. In order to acquaint you with our business lines, we enclose a copy of our Export List covering the main items sup pliable at present. Should any of the items be of interest to you, please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements. In our trade with merchants of various countries, we always adhere to the principle of equality and mutual benefit. It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage. We look forward to receiving your enquiries soon. Yours faithfully, Encl. 2.Dear Mr Smith Wish you enjoy a great day! I would like to introduce myself. I am Stone Lee and I represent Efront Digital Textile company in Hangzhou, China. We are glad to know that you are a large retail enterprise in USA to deal with …… I was referred by friend in USA retail business who is familiar with your corporation. As a professional manufacturer, I would like to introduce our products to you and offer you a quote. We are a manufacturer of household textile products, including chenille bedspread, Spanish bedspread, tapestry wallhanging, throw, tapestry cushion, chenille carpet, upholstery fabric and more which are all digital jacquard machine weaved by import looms(16 in total from German and Italy). The catalogue I attached includes just some of our high quality products. Please visit our website at We have passed through ISO9001:2000;ISO14001:2004;ecological textile certification.It would be our pleasure to begin a business relationship with you and supply your stores with our quality products,. Sincerely yours, 3.Dear Mr. Steven Hans, We get your name and email address from your trade lead on that you are in the market for ball pen. We would like to introduce our company and products, hope that we may build business cooperation in the future. We are factory specializing in the manufacture and export of ball pen for more than six years. We have profuse designs with series quality grade, and expressly, our price is very competitive because we are manufactory, we are the source. You are welcome to visit our website which includes our company profiles, history and something latest designs. Should any of these items be of interest to you, please let us know, We will be happy to give you
福步外贸文档下载中心 外贸推广/开发信 (仅示范文本) 这个文档里的开发信全部是来自福步外贸论坛的，经过整理的，形式上面有些差别，大家可以经过自己的润色，来完善好属于自己的开发信。 ====================== 示例一================== Dear Sirs, We owe your name and address to the Commercial Counsellor's Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to approach you for the establishment of trade relations with you. We are a state-operated corporation,handling both the import and export of Textiles. In order to acquaint you with our business lines,we enclose a copy of our Export List covering the main items suppliable at present. Should any of the items be of interest to you,please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements. In our trade with merchants of various countries,we always adhere to the principle of equality and mutual benefit. It is our hope to promote,by joint efforts,both trade and friendshp to our mutual advantage. We look forward to receiving your enquiries soon. Yours faithfully,
非常实用的外贸开发信范文(2010/04/13 11:25) 1.Dear Sirs, We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to approach you for the establishment of trade relations with you. We are a state-operated corporation, handling both the import and export of Textiles. In order to acquaint you with our business lines, we enclose a copy of our Export List covering the main items sup pliable at present. Should any of the items be of interest to you, please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements. In our trade with merchants of various countries, we always adhere to the principle of equality and mutual benefit. It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage. We look forward to receiving your enquiries soon. Yours faithfully, Encl. 2.Dear Mr Smith Wish you enjoy a great day! I would like to introduce myself. I am Stone Lee and I represent Efront Digital Textile company in Hangzhou, China. We are glad to know that you are a large retail enterprise in USA to deal with …… I was referred by friend in USA retail business who is familiar with your corporation. As a professional manufacturer, I would like to introduce our products to you and offer you a quote. We are a manufacturer of household textile products, including chenille bedspread, Spanish bedspread, tapestry wallhanging, throw, tapestry cushion, chenille carpet, upholstery fabric and more which are all digital jacquard machine weaved by import looms(16 in total from German and
一封简单明了的外贸开发信--讨论一下 Dear Purchasing Manager,(别用Sir or Madam, 这样子没有人知道你的信给谁也不会帮忙转达，也不尊敬) Good morning my friend (问候是必须的,体现出礼貌,另外一点是Good morning永远不会过时) Thanks for your time to read my email (对于别人的时间要给予感谢) Glad to know you are in the market of 产品名称或者产品关键词(表现出你对这个潜在客户是经过了解才发的信,并不是瞎搞) We are a manufacture of 贵公司产品国际通用名称或者客户网站或者客户所熟知的产品名称(点明自己是干吗的，让客户有个心理准备) Would you mind to visit our website : https://www.doczj.com/doc/9d17134702.html, (使用恳请的语气，谦卑的邀请对方查看网站) Wish our products will be helpful for your business (表达合作意向) Any questions, Welcome here Best Regards 签名： 邮件标题:一般采用简单的单词组合，比如客户目前网站上所销售的产品名称或者型号 商务信函写作要点 所有您需要做的就是，用简单朴实的语言，准确的表达自己的意思，让对方可以非常清楚的了解您想说什么。他们宁愿写“Your letter has been received”，“Your complaint is being looked into”而不是“I have received your letter”或者“We are looking into your complaint”。简单地说，就是多用一些被动语态。 想象一下，如果您由于无法准时交货而在电话上跟您的合作伙伴表示歉意时，您会怎么说？我想您会说“I am sorry we cannot deliver the goods today”。既然在电话中您会这样说，为什么在信件中要改成“It is regretted that goods cannot be delivered today”？放弃这种所谓的“生意腔”吧，让您的信也象谈话那样简单，自然，人性化。简单地说，就是多用一些口语化词。就象前面提到的，要用简洁朴实的语言来写信函，让您的信函读起来简单，清楚，容易理解。用常见的单词，避免生僻或者拼写复杂的单词。一个单词可以表达，就不要用词组。多用短句，因为短句更容易理解。少用“and”，“but”，“however”，“consequently”这些让句子变得冗长的连词。在同一封信函里，不要使用多个相同含义的单词。比如，您前面写了“goods have been sent”，那后面再提到这件事时就不要再用其他单词如“forward”“dispatch”等。因为这样写会误导您的读者无谓地去考虑这些词之间是否另有含义。 当涉及到数据或者具体的信息时，比如时间，地点，价格，货号等等，尽可能做到精确。这样会使交流的内容更加清楚，更有助于加快事务的进程。 请在邮件中写上对方公司的名称，或者在信头直接称呼收件人的名字。这样会让对方知道这封邮件是专门给他的，而不是那种群发的通函，从而表示对此的重视。当然，如果您无法确定收信人的名字，那就在称呼一栏里写“Dear Sirs” or “Dear Sir or Madam”。 前面我们说过，商务信函不需要用华丽的词句。根据西方的语言习惯，他们更愿意使用简练而朴实的语言。所以当我们跟西方人进行商务沟通时，也要尽量避免华丽复杂的词句。比如“We look forward to a bright and glorious future of cooperation”，还不如直接写成“We hope to have the opportunity to work together with you in the future.”这样才更符合西方人的语言习惯。给买家的回复，千万要迅速及时。因为买家通常只看最先收到的几封回复，从中去选择合适的供应商。如果您的回复不够及时，就可能因为抢不到先机而失去商机。
回复率高的几个开发信模板 外贸开发信模板模板一： Hi Sir/Madam, Glad to hear that you're on the market for furniture,we specialize in this field for 14 years,with the strength of ERU&USA ANTIQUE FURNITURE,with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requriements. Should you have any questions,call me,let's talk details. Best regards! Leon 外贸开发信模板模板二： Dear purchasing manager, Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years’s experience.so we want to avail ourselves of opportunity establishing business relation with you. Please link our company web site:............. if you want to know more about our product.by the way, free sample are available. Tahnk you in advance! Best regards] Xxx Company name: Tel:……. Fax:……. MSN:.......... Skype:……….. 外贸开发信模板模板三： Subject: XX (products name) you need/ XX factory / xx good quotation Dear Sirs: We glad to get your information posted on xxxxxx. that you are in the market for XXXX. We would like to take this opportunity to introduce our company and products, with the hope that we may work together in future . This is (Name ) from (Company Name ) which is specializing in (Products Name ) for many years. According to your information posted on xxxx, we'd like to introuduce this item for you, and its feture have XXXXXXXXXXX ( products infomations)..... If you want to see more items,pls visit our websiteShould any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to hearing from you soon. Best Regards,
外贸开发信模板大全 模板1 Hi, Dear Mr Harold.Sacks, We produce Medical Appliances with high quality & very competitive price for 15 years in China; Hope to find a way to cooperate with you. E-catalogues will be sent if needed. Write me back or call me pls, let’s talk more in details. Thank you. Best Regards Yours sincerely Zarah Sales Manager 模板2 Dear, How are you today? ABC Co., Ltd manufacture LED Lights for 8 years in China, and supplier of walmart, hope to be one of your supplier. FREE SAMPLES & Catalogues will be sent if needed. Write me back or Call me please, let me talk details. Looking forward to working with you in the near future. Best Regards and thanks. Alice Sales Manager 模板3 Hi Sir/Madam, Glad to hear that you're on the market for furniture, we specialize in this field for 14 years, with the strength of ERU&USA ANTIQUE FURNITURE, with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requriements. Should you have any questions, call me, let's talk details. Best regards! Leon 模板4 Dear purchasing manager, Hello, this Lily Lee from xxx company, our company is a professional xx manufacturer with years‘s experience. so we want to avail ourselves of opportunity establishing business relation with you. Please link our company web site:............. if you want to know more about our product. By the way, free sample are available. Thank you in advance! Best regards] Xxx Company name: Tel:……. Fax:……. MSN:.......... Skype:………..
10个高回复率的开发信模板 共享给大家，向日葵外贸大数据Andy 模板一： Hi Sir/Madam, Glad to hear that you're on the market for furniture, we specialize in this field for 14 years, with the strength of ERU&USA ANTIQUE FURNITURE, with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requriements. Should you have any questions, call me, let's talk details. Best regards! Leon 模板二 Dear purchasing manager, Hello, this Lily Lee from xxx company, our company is a professional xx manufactur er with years ' s experience. so we want to avail ourselves of opportunity establishi ng business relation with you. Please link our company web site: ........... if you want to know more about our product. By the way, free sample are available. Thank you i n advance! Best regards] Xxx Company name: Tel: Fax:
看看老外自己怎么写开发信，与中国外贸业务员的开发信对 比 外贸业务员刚开始写开发信的时候也贸易什么经验，几乎都是靠跟不同的客户接触自我探索。若有热心的老外能指点一下，开发信的效果就会提高很多。有意识地去模仿老外们的行文方式和遣词用句，你会发现，这远远比你雕琢的开发信来得直接，来得有效。拿一段外贸业务员工作前夕的信件看看：Dear Katherine: This is C from DEF Co. Ltd. in Shenzhen. Very glad to write to you here! It's my pleasure to be on service of you if possible!Firstly, let me introduce my company in short. We're ........... (长篇大论的公司介绍，写了整整两大段，这边就不贴了)Our products are very popular in both global market and domestic market. Welcome to visit our company if you have time! We'll arrange the car to pick you up from the airport. It's convenient to our company, just 50 kilometers! Our goal is...... (这边是写公司的宗旨，什么质量第一，服务优良之类的，总之都是些废话)Enclosed our price quotation sheet for your reference. Please check and find if some items meet your interest. If so, I'll be happy to send you samples for evaluation! We sincerely hope to establish business
外贸开发函电需知道的六大要素 外贸开发函电，现在比较流行的有两种形式 一、简短型，就说我是谁，我厂做什么的，我们的网址是什么，你有什么问题就问我吧。二，长篇大论型，列举自己的观点以证实自己是比较专业的，比较像购物导购员那样子，通常把观点集中于1.通常你们在哪里采购，中国还有哪些地方便宜。2.价格的变动要素会有哪些。3 通常超低价的产品会出现的问题。4. 一些低价出现的成形，例如偷工减料，工人工资低，管理成本低之类，总之就是列出些观点让客户觉得你是足够专业的. 再下来简要描述一下，影响英文开发函电成功率的7要素： 1.首先要看你的开发信地址，真实买家?还是乱搜索出来的? 2.邮箱有效性，就是那个人还在用那邮箱不，还是没有用了。 3.退信问题，这个经常遇到。外贸知识外贸知识 4.邮箱的所有人，是他们的销售人员，还是财会，其他?，还是采购，还是老板本人呢?前面两种通常通常是不理会你的罗。 5.邮件的内容方面，吸引点是什么?你的邮件靠什么吸引了客户?你想达到的目的是什么?是他浏览你的网站?还是他给你加信? 6.运气问题。那个采购刚好那个时候有采购任务在身的。要是没有，他当然是懒懒的睡觉去罗。 7.邮件发过去，成为垃圾邮件的机率，这会与你的邮件标题，内容，还有他是否经常把类似的邮件标为垃圾邮件，你的邮件里面是不是带有附件，附件有多大，都有关系的。
Hi Sir/Madam, Glad to hear that you're on the market for furniture,we specialize in this field for 14 years,with the strength of ERU&USA ANTIQUE FURNITURE,with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requriements. Should you have any questions,call me,let's talk details. Best regards! Leon 外贸开发信模板模板二： Dear purchasing manager, Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years’s experience.so we want to avail ourselves of opportunity establishing business relation with you. Please link our company web site:............. if you want to know more about our product.by the way, free sample are available. Tahnk you in advance! Best regards] Xxx Company name: Tel:……. Fax:……. MSN:.......... Skype:……….. 外贸开发信模板模板三： Subject: XX (products name) you need/ XX factory / xx good quotation Dear Sirs: We glad to get your information posted on xxxxxx. that you are in the market for XXXX. We would like to take this opportunity to introduce our company and products, with the hope that we may work together in future . This is (Name ) from (Company Name ) which is specializing in (Products Name ) for many years. According to your information posted on xxxx, we'd like to introuduce this item for you, and its feture have XXXXXXXXXXX ( products infomations)..... If you want to see more items,pls visit our websiteShould any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to hearing from you soon. Best Regards, Your name ( position) company date ....(NAME, ADDRESS, WEBSITE, MAIL, TEL AND FAX ETC.)
第一封信： Dear friend, This is Fionaliu from Shenyang Company of KBB Automatic Door Group whic h is located in Beijng,China. It's myhonor to know your company from the net. I write this email to introduce our company to you. Company introduction: Our Group has three branch companies in China which are located in Beijng, Shenyang and Ningbo and we are the largest manufacture of automatic door in China. Our domestic market share is up to 5 0% which is higher than Boonedam, Besam and Dorma in China. Products introduction: Our main products are two wings automatic revolving door, three wings autom atic revolving door, three wings manual revolving door and automatic sliding door hermetic door and also sliding door operater . Conformity introdution: Our products have been granted the conformity of ISO9001, TGA, RAB and U KAS, while for safety we have the conformity of UL and CE. Export to: With competitive price and excellent quality our products have been exported to America, Japan, Greece, Russia,Spain, Chile and many other countries. I hope we can establish business relationship with you and expand your business scale. If you have interest in our products or any question about our company pleas e feel free to contact me and I will offer you more detailed information.Expeccting your kindly reply. Thank you for your time. Best Regards. Sinc erely yours Fiona
如何写好外贸开发信 1）邮件写得过长。很多老外的时间观念很强，每天都有几块固定的时间用来处理email，很多长篇大论的邮件，一般会被直接删除，或者是把你的地址设为垃圾邮件。 很多西欧客人，他们一般处理每一封邮件的时间是2-3秒，也就是大致扫一眼，重要的邮件，一般马上仔细阅读并回复，不是太重要的，会在outlook里标注上要处理的具体时间，然后从inbox拉到相应的子目录里。换句话说，只要客人的邮箱地址是对的，也是你要找的right person，你的开发信只能停留在他眼前2-3秒，就是决定命运的时刻了。 2）没有明确的主题。一个不明确的主题，会让客人根本没兴趣去打开陌生人的邮件。内容要言简意赅，直接吸引客人通过主题去点开邮件，目的就达到了。 错误的例子：“we are the manufacturer of lights”，“need cooperation”，“Guangdong *** trading company ltd”，“price list for lights-Guangdong *** trading company ltd”，一看就知道是推销信。如果你一天收到N封推销信，估计就会很厌烦。 e.g.假设做太阳能灯的公司DEF Co. Ltd，目前公司最大的客人是美国的Home Depot，从google 上了解了一些这个公司的信息，知道他们是美国的进口商，有做太阳能灯系列，希望能试着开发这个客人，可以这样写： “Re: ABC inc/Home Depot vendor-solar light/DEF Co., Ltd.” ABC inc代表了客人的公司名，首先加上他公司名，表示对他们公司的尊重；Home Depot vendor-solar light明确表示你是北美第二大零售商Home Depot的太阳能灯供应商，既表明了实力，也勾起他的兴趣；DEF Co., Ltd.代表自己公司。 这样一来，假设你找对了人，这个正是ABC公司太阳能灯的buyer，又或者是他的某一个主管，突然某一天收到这么一个主题的邮件，哇，home depot的供应商找上来了，太棒了，应该看看是不是有合作机会，是不是比原有供应商更好？他打开邮件的概率会非常非常大！再说了，这个主题设置的还有一个好处，就是客人即使暂时不回你邮件，只是放在收件箱里，但是将来某一天他突然想让你报报价，很容易就能找到这封邮件！只要关键词输入home depot，保证一下子就找到。 3）长篇大论的公司或工厂介绍。如果你的公司有突出的优势，可以写，但是最好一笔带过就可以了。可以这样写：We supply solar lights for Home Depot with high quality and competitive price. Hope to cooperate with you! 简单一点，一两句话点到重点，调起老外的胃口，让他反过来问你各种问题，你的目的就达到了。 4）爱炫耀英文水平。用英文来模拟一封邮件。内容是： 写一封邮件告诉客人Mike，上次收到的样品已经寄给工厂了，但工厂说材料不是ABS，而是PP，价格他们需要重新核算，但近期内原材料涨价，希望您能尽快确认，我们好采购原材料并安排生产。 第一个应聘者是这样写的： Dear Mike, This is Jenny from EDF Co. Ltd. We're so pleased to receive your samples. I already sent them to our factory last week, and was informed the real material is PP, not ABS as you mentioned last time. What's the matter?