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质量管理体系试题及答案(优.选)

质量管理体系试题及答案(优.选)
质量管理体系试题及答案(优.选)

ISO9001:20**考试试卷

一.选择题(20×2=40分,每小题只有一个答案)

1.关于文件控制,以下说法正确的有( B )

A.客户订单不能当作外来文件进行管理

B.文件更改后必须重新审批后方可使用

C.作废文件一定要标识并保存

D.应规定文件的保存期限

2.自下而上的审核方法是( D )

A. 从下级部门审到上级部门

B.从工艺流程下游审到上游

C.先从信息比较集中的部门进行了解,再到其他相关部门收集证据

D.先从现场收集证据,再去看整个过程是如何策划的

3.公司内审时在工程部发现一份编号为XC-20**0315的图纸未经相关负责人审批,原因是工作人员疏忽所致,其适当的纠正措施应该是( C )

A. 在文件中规定图纸使用时必经审批

B.对该工作人员进行罚款

C. 责令工作人员补签

D.提醒工作人员以后要细心,不能再出错

4.关于测量仪器游标卡尺的校验和管理要求,以下说法正确的有( B )

A. 不可以用经外校合格的游标卡尺来校验厂内其他的游标卡尺

B.新买来的游标卡尺一定要经过校验才可以使用

C. 用游标卡尺外测量爪来测量产品时,只要有可能尽量夹在测量爪的中部

D.游标卡尺的校验周期都是一年教一次

5.ISO9000族标准可以帮助_____实施并运行有效的质量管理体系( D )

A. 制造业

B.服务业

C.IT业

D.各种组织

6.ISO9001标准是对组织提供满意产品而对质量管理的_____,( C )

A. 最高要求

B.最低要求

C. 一般要求

D.以上答案都不对

7.ISO9004标准的目的是为组织实现_____的指南( A )

A. 有效性和效率

B.充分性

C. 建立

D.都不对

8.ISO19011标准是对_____的进行审核的指南( C )

A. 质量管理体系

B.环境管理体系

C. A+B

D.都不对

9.下面哪些不是最高管理者在质量管理体系中的职责( D )

A.制定质量方针

B.确保组织关注顾客要求

C.增强员工意识

D.提高产品竞争力

10.管理评审是对质量管理体系的_____进行评价( D )

A.适宜性

B.有效性

C.充分性

D.以上都是

11.八项质量管理原则是ISO9001:20**标准的_____( C )

A.补充

B.附加条件

C.理论基础

D.A+B

12.ISO9001:20**标准中根据公司实际可考虑删减的章节是_____,( C )

A.管理职责

B.资源管理

C.产品实现

D.测量分析和改进

13.质量管理体系文件应包括( F )

A.质量方针和质量目标

B.质量手册

C.标准要求的程序文件

D.组织根据自身需要确定的文件

E.质量记录

F.以上全部都是

14.审核发现是指( B )

A.审核中观察到的事实

B.审核中的事实与审核准则相比较的评价结果

C.审核过程中发现的新的线索

D.审核中的观察项

15.通过ISO9001:20**认证的企业,就不会出现不合格品,这种说法是否正确( B )

A.正确

B.不正确

C.可能

16.当校准一台设备时,以下哪项最重要( D )

A.校准间隔

B.维修履历卡片

C.校准标签

D.校准用的标准

17.以下哪个不是ISO9000族的核心标准( C )

A.ISO9001

B.ISO9004

C.ISO10012

D.ISO19011

18.对产品有关的要求进行评审应在_____进行,( A )

A.做出提供产品的承诺之前

B.签定合同之后

C.将产品交付给顾客之前

D.采购产品之前

19.ISO9001:20**版的精神是( D )

A.注重持续改善及预防

B.强调PDCA过程导向

C.以顾客为中心的管理模式

D.A+B+C

20.ISO9001:20**的名称是( B )

A.质量管理体系---基础和术语

B.质量管理体系---要求

C.质量管理体系---业绩改进指南

二.是非判断题(10×1=10分,正确的划“√”,错误的划“×”)

1.ISO9001:20**标准没有强制要求作进料检验.( √ )

2.企业在建立ISO9001:20**质量管理体系时,最少必须要建立6个程序文件.( √ )

3.设计输入必须要包括适用的法令法规要求.( √ )

4.对内部审核中发现的所有不合格项都应跟踪其纠正措施.( √ )

5.审核就是要发现问题,没有发现问题表明审核员能力不够.( × )

6.质量方针是由最高管理者制订的,不一定体现顾客满意.( × )

7.制订作业指导书时,要根据过程的复杂程度进行,以确保各过程的质量.( √ )

8.服务性工作灵活性大,不一定要制定出详细的作业标准,只要做好就行了.( × )

9.因为ISO9004:20**标准有自我评价的内容,因此,组织可以用它作为内审的依据.( × )

10.审核是个抽样的过程,因此审核有一定的风险.( √ )

三.条款判定题(10×2=20分,根据下列描述,请指出问题不符合ISO9001:20**标准哪一条款)

1.没有证据显示公司资材部有对3月份的质量目标进行达成统计.

5.4.1

2.公司内审时,发现生产部有一非常规产品在使用其他产品的检验规范,操作起来很不方便.

7.1

3.公司内审时发现调试车间有一台CMT5305设备正处于调试测验阶段,但操作工没有按文件要求记录测试的运作特性参数(如位移、变形等).

8.2.4

4.没有证据显示公司品质部20**年3月份按文件要求对伺服电机的安装项目进行检验,品质部的人回答, 伺服电机的安装有做检验,只是未留下检验记录.

8.2.4

5.公司审核时发现采购部未按《供应厂商管理程序》文件要求对海信电机供应厂商进行评审,结果由此引起产品质量不稳定.

7.4.1

6.公司审核时,人力资源部未能提供钳工张三、喷漆工李武的相关培训记录.

6.2.2

7.审核时,在装配车间现场发现工人使用的作业指导书上都大量的涂改和删除内容,未经任何确认.

4.2.3

8.审核时,发现研发部提供的编号为XC--20**0301的研发项目资料没有证据显示满足顾客要求产品符合GB228:20**的的要求.

7.3.3

9.审核员在公司的仓库巡视过程中,发现仓库的屋顶破了一个大洞,阳光从洞中直接照射在成品上,询问仓库的管理员,管理员解释说:由于叉车司机不小心,上周一捅破了一个洞,这几天天气太热,还没有来得及维修,不过还好一直没有下雨.

6.3

10.在品质部IQC处,审核员发现地面上随意的堆放着一些部件,无任何卡片、文件或标签,就问进料检验员,检验员说,这些是经检验过的来料,一些要退回供应商,一些要等领导批准是否可以特采,另一些是合格的,马上就要送到仓库去了.

7.5.3

四.简答题(2×10=20分,请简要的回答下列问题,不可漏掉重要内容)

1.八项质量管理原则是什么?

答: 1.以顾客为关注焦点;2.领导作用;3.全员参与;4.过程方法;5.管理的系统方法;6.持续改进;7.基于事实的决策方法;8.与供方互利的关系.

2.如何理解“全员参与”?(答案可灵活处理)

答:1.各级人员都是组织之本,只有他们的充分参与,才能使他们的才干为组织带来效益;2.组织的所有员工是组织的基础,要搞好组织的质量管理必须有全体员工的积极参与;3.为了充分发挥每一个员工的作用,组织需要对员工进行教育,包括质量意识、职业道德和敬业精神教育,激发员工的积极性和责任感;4.为了充分发挥每一个员工的作用,组织需要对员工进行适当的培训,使之具备足够的知识\技能,能够胜任自己的工作.

五.制作题(1×10=10分,相关要素不可遗漏)

请编制一份你所在部门的内审不符合项报告(在你部门与ISO9001:20**相关的主要条款中任选一个你最熟悉的条款)

答案要点:格式可以不同,但必须包含以下内容:

1. 地点;

2. 某工序、某项工作(可追溯)

3. 发现的内容(可包括看到的、现场问的、查阅记录得到的,还可包括现场人员说的等,描述一定要能够让人看的明白、理解到位、无异议);

4. 不符合标准哪一条款;

5. 不符合程度(观察、一般、严重)。

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