接待国外客户常用英语小结
社交招待
1. Would like a glass of water? / can I get you a cup of Chinese red tea?
/ How about a Coke?
2. All right, let me make some. I’ll be right back.
3. A cup of coffee would be great. Thanks.
4. There are many places where we can eat. How about Cantonese food?
5. I would like to invite you for lunch today.
6. Oh, I can’t let you pay. It is my treat, you are my guest.
7. May I propose that we break for coffee now?
8. Excuse me. I’ll be right back
9. Excuse me a moment.
告别
1. Wish you a very pleasant journey home? Have a good journey!
2. Thank you very much for everything you have done us during your stay in China.
3. It is a pity you are leaving so soon.
4. I’m looking forward to seeing you again.
5. I’ll see you to the airport tomorrow morning.
6. Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!
约会
1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order.
2. Let’s fix the time and the place of our meeti ng.
3. Can we make it a little later?
4. Do you think you could make it Monday afternoon? That would suit me better.
5. Would you please tell me when you are free?
6. I’m afraid I have to cancel my appointment.
7. It looks as if I won’t be able to keep the appointment we made.
8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?
9. Anytime except Monday would be all right.
10. OK, I will be here, then.
11. We’ll leave some evenings free, that is, if it is all right with you.
品质
1. We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.
2. You have got the quality there as well as the style.
3. How do you feel like the quality of our products?
4. The high quality of the products will secure their leading status in the market place.
5. You must be aware that our quality is far superior to others.
6. We pride ourselves on quality. That is our best selling point.
7. As long as the quality is good. It is all right if the price is a bit higher.
8. They enjoy good reputation in the world.
9. When we compare prices, we must first take into account the quality of the products.
10. There is no quality problem. Quality is something we never neglect.
11. You are right. It is good in material, fashionable in design, and superb in workmanship.
12. We deliver all our orders within one month after receipt of the covering letters of credit.
13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.
14. I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive. Sample Text
问好
1. Good morning/afternoon/evening. /May I help you? /Anything I can do for you?
2. How do you do? /How are you? / Nice to meet you.
3. It’s a great honor to meet you./I have been looking forward to meeting you.
4. Welcome to China.
5. We really wish you’d have a pleasant stay h ere.
6. I hope you’ll have a pleasant stay here. Is this your fist visit to China?
7. Do you have much trouble with jet lag?
机场接客
1. Excuse me; are you Mr. Wilson from the International Trading Corporation?
2. How do I address you?
3. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you.
4. We have a car an over there to take you to you hotel. Did you have a nice trip?
5. Mr. David smith asked me to come here in his place to pick you up.
6. Do you need to get back your baggage?
7. Is there anything you would like to do before we go to the hotel?
相互介绍
1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department.
2. Hello, I am Benjamin Liu, an Int’l sale sman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.
3. I would like to introduce Mark Sheller, the Marketing department manager of our company.
4. Let me introduce you to Mr. Li, general manager of our company.
5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.
6. If I’m not mistaken, you must be Miss Chen from France.
7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.
8. Is there anyone who has not been introduced yet?
9. It is my pleasure to talk with you.
10. Here is my business card. / May I give you my business card?
11. May I have your business card? / Could you give me your business card?
12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?
13. I’ am sorry. I have forgotten how to pronounce your name.
小聊
1. Is this your first time to China?
2. Do you travel to China on business often?
3. What kind of Chinese food do you like?
4. What is the most interesting thing you have seen in China?
5. What is surprising to your about China?
6. The weather is really nice.
7. What do you like to do in your spare time?
8. What line of business are you in?
9. What do you think about…? /What is your opinion?/What is your point of view?
10. No wonder you’re so experienced.
11. It was nice to talking with you. / I enjoyed talking with you.
12. Good. That’s just what we want to hear.
确认话意
1. Could you say that again, please?
2. Could you repeat that, please?
3. Could you write that down?
4. Could you speak a little more slowly, please?
5. You mean…is that right?
6. Do you mean..?
7. Excuse me for interrupting you.
给国外客户打电话
1.我想和Auttapol先生通话.
I would like to speak to Mr.Auttapol.
2.我就是.
Yes,this is he speaking.
3.他不在.
He is not in.
4.稍等片刻.
Wait a minute.
5.找你的电话.
A call for you.
6.这儿没有人叫这个名字.
There is nobody here by that name.
7.对不起,我大概拨错号了.
Sorry, I must have dailed the wrong number.
8.电话占线.
The line is busy.
9.Attapol打来的电话,她找你.
Auttapol is on the line. She wants to talk to you.
10.我会给你打电话.
I will give you a ring.
11.没有人接电话.
Nobody answers the phone.
12.你知道我什么时候能找到他?
Do you know what time I can reach him?
13.你愿意留个口信吗?
Would you like to leave a message?
14.要不要我转达口信?
May I take a message for you?
15.如果你愿意留下姓名和电话号码,我会让陈先生尽快给你回电话.
If you leave your name and telephone number,I will have Mr.Chen call you back as soo as he is available.
16.能不能请你告诉我你的办公和住宅电话号码?
Could you please give me your office number and home number?
17.别挂电话,我拿一支铅笔.
Hold on a minute while I get a pencil.
18.你可以每隔几天给我通一个电话,以便我们保持联系.
You can telephone me every few days, and in that way we can keep in touch with each other.
19.我一个上午都在给医生打电话,但没有接通过.
I have been telephoning all morning, but I haven't been able to speak to the doctor.
20.我们的电话打了一半突然断了.
In the middle of our telephone conversation, we were suddenly cut off.
1.在看到来电显示如+19...等的电话时，第一时间准备好纸笔，方便记录.(这个是避免手忙
脚乱)。
2.接听后，礼貌的问候"HELLO"，然后通常他会首先说他要找谁，你听到你的名字就说
"This is xxx speaking."(礼节性问候，表示出亲切友好，并确认他没找错人)。
3.接下来他会连续性的讲他要讲的话，这个时候很可能你没有思想准备或者尚未进入状态.
那么你最好将他引导按照你的提问方式来回答，而不是叙述.你可以等他讲完一句时马上插进去说:"Excuse me, who is that speaking?"他会回答你名字，你记下来，然后问他"Where are you from，please?"知道他是哪国人.然后问他"What is the matter with you?"然后他会说关于哪方面的，通常打电话过来的都是最近和你电邮联系过的，极少是新客人.如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的，你就能马上知道他会讲哪方面问题啦，如果想不起来，那就听他讲一下是关于哪个问题的，如果你听到了，但是不太明白讲的什么，你重复他的话给他听，那他会对你说的表示出"Yes"或"No"然后你再继续提问.(为找到这个人联系的相关邮件来了解他可能要讲的内容，以及引导他按照你的思路谈下去)。
4.在你判断出你是否能够了解他说的，如果可以继续，如果不可以你就说"我了解您讲的，
但是请你再发一封邮件确认一下"I understand what you said, but could you send an email to me to confirm, please?"然后问他是否知道邮箱地址，不知道你就告诉他，请他发过来.(这个其实也是不懂装一下懂，如果你听不懂不要不停的说No, I don't know.或否定的词，你就听，然后要求他发邮件.目的当然是邮件能够看得更清楚他要表达的，也是避免客人流失)。
5.如果通过国名人名没找到相关邮件，问一句他是否先前有发过邮件给你"Have you sent
the email to me before?"然后注意听"YES"还是"NO"(这个是方便查找，即使当时没找到，现在找到他的邮件也不迟，回复时不要忘记加上一句"Thanks for your calling.")。
6.最后要说上一句Glad to speak with you. Good-bye!(最后是礼节性的了)。
讲话中，要注意的问题：
1.你不要自己心里有包袱，认为自己英语不好，从而没办法认真听对方讲的.(反正英语是
不好，你就当是听不懂，能听一个是一个，就算全听不懂没人知道这通电话对吧)。
2.你的语速很重要，你最好一个词一个词吐出来，一是方便对方听二是他会有意识的将语
速放慢。
3.以上的用词都很简单，但是自己大脑要有一定的条理。
向国外客户打电话的最佳时间
这是我自己整理的一个时间表，主要排序依据是当地的作息时间，一般我选的是客户当地时间上午9：30--11:30左右，这个时候应该是最佳时间。
8:00 美国的西部地区，如洛杉矶、西雅图、旧金山。以及加拿大的温哥华
(这个时间是当地快下班的时间，只能打电话，发邮件效果不佳,和下午发没差别) 9:00 及以后2小时日本，韩国
10:00 及以后2小时东南亚部分地区(马来西亚、印尼、越南、泰国、柬埔寨) 12:00 及以后2小时印度、尼泊尔、孟加拉
13:00 及以后2小时巴基斯坦
14:00 及以后2小时阿联酋
14:30 及以后2小时伊朗、科威特
15:00 及以后2小时沙特阿拉伯、俄罗斯莫斯科附近地区
16:00 及以后2小时以色列、土耳其、乌克兰、罗马尼亚、希腊、芬兰、南非、保加利亚
17:00 及以后2小时匈牙利、奥地利、瑞典、克罗地亚、捷克、德国、瑞士、荷兰、比利时、阿尔及利亚、尼日利亚、法国、西班牙
18:00 及以后2小时英国、爱尔兰、摩洛哥、葡萄牙、冰岛
21:00 及以后2小时巴西、乌拉圭、阿根廷等南美地区以及加拿大东部圣约翰斯地区、
22:00 及以后2小时巴拉圭、智利、委内瑞拉、多米尼加、玻利维亚、波多黎各等南美国家
23:00 及以后2小时哥伦比亚、牙买加、秘鲁、古巴、加拿大的渥太华地区附近以及美国最东部地区，如波士顿、纽约。
0:00 及以后2小时尼加拉瓜、危地马拉、美国中部区、墨西哥、加拿大的温尼伯地区
跟国外客户打电话技巧
2009-02-12 17:29
用电话同外商交谈时，由于只能听到对方的声音而看不到对方的表情或姿态。因此，要想结束同他们的电话交谈，事先记住一些惯用的表达辞句，就显得极为重要的。大致分为以下几种情况：
1、如果打电话的人非常熟悉，可以说一句来结束通话。
Is there anything else I can do for you?
( 还有什么我可以帮忙的吗？
2、如果你认识对方家人不太熟悉的话，不妨加上这样的问候：
Say hello to your folks. ( 请代向你家人问安。 ) 这样会增进彼此的情谊。
3、如果你答应给别人传话，可以说：
Then I’ll make sure he gets your message.
( 我一定会转达您的话。 );
4、如果接待的是你的客户，也可以使用一些惯用的客套话，比如：
Thank you for calling
( 谢谢您打电话来。 )
Nice talking to you.
4 ( 很高兴与你通话。 )
Hope to see you again soon.
( 希望近日还能见面。 )
5、如果你是打电话的一方，可以这样结束通话：
That’s all I have to say for now.
( 这就是我现在所要讲的。 )
Thank you for your trouble.
( 谢谢，麻烦您了。)
Well-I’ll call you again later
( 我会再打电话给您。 )
掌握了以上这些结束通话的方法，你就可以从从容容地结束通话了。
接待外国客人 1.介绍与问候Greetings and Introductions 1）一般场合问候 ---We haven’t met before,have we?My name is Brown.I am a newcomer.What is your name,please? --Sue Hensman. --How do you do. --How do you do. 2）国际会议 --Tom,do you know anyone here? --No,I haven’t met any of these people before. --Wait.That’s Mr.Honda.He is with someone.Let’s go and say hello.Hello,Mr Honda. --This is my colleague,Tom,from the United States.Tom,I would like to introduce one of my wife’s friends,….. --Are you enjoying the conference? --I am enjoying it very much .What about you? --Oh,yes.It seems very good.But we only have been to this morning’s session. 短语：Nice to see you again. I haven’t seen you for a long time. How are things?How are you?How are you doing? How are you getting along these days? How is everything going?How is your work going? I am sorry .I have forgotten your last name. Would you give me your business card? 2.安排访问日程Planning the Schedule of a Visit 1)--I have just got a fax from my head office about the contract.Would it be possible for you to give me a run-down of my itinerary? --Sure,You will arrive at Beijng Airport on June 1st and I have booked you at the Huangyuan Hotel.On the next day,you will have your meeting with Mr.Hu,general Manager of that company and the day after that will be the convention.You will have a day for shopping and sightseeing.Then your flight back home is on June 5th . --That is a very good schedule. 2)—Mr.Back,I’m awfully sorry,but I won’t be able to come over Friday afternoon. --What’s the matter?Nothing wrong,I hope. --I checked my calendar just now and found I already had an appointment that
Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could y ou follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. W:These are your tables.Three tables in all from No.6 to No.8.Will they be all right? G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?
问好 1. Good morning/afternoon/evening. /May I help you? /Anything I can do for you? 2. How do you do? /How are you? / Nice to meet you. 3. It’s a great honor to meet you./I have been looking forward to meeting you. 4. Welcome to China. 5. We really wish you’d have a pleasant stay here. 6. I hope you’ll have a pleasant stay here. Is this your fist visit to China? 7. Do you have much trouble with jet lag? 机场接客 1. Excuse me; are you Mr. Wilson from the International Trading Corporation? 2. How do I address you? -fashion Electronic Company. I’m here to meet 3. My name is Benjamin liu. I’m from the Fuzhou E you. 4. We have a car an over there to take you to you hotel. Did you have a nice trip? 5. Mr. David smith asked me to come here in his place to pick you up. 6. Do you need to get back your baggage? 7. Is there anything you would like to do before we go to the hotel? 相互介绍 1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department. -FASHION ELECTRONIC COMPANY. Nice 2. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E to meet you. /pleased to meet you. / It is a pleasure to meet you. 3. I would like to introduce Mark Sheller, the Marketing department manager of our company. 4. Let me introduce you to Mr. Li, general manager of our company. 5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang. 6. If I’m not mistaken, you must be Miss Chen from France. 7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago. 8. Is there anyone who has not been introduced yet? 9. It is my pleasure to talk with you. 10. Here is my business card. / May I give you my business card? 11. May I have your business card? / Could you give me your business card? ounce your name again? 12. I am sorry. I can’t recall your name. / Could you tell me how to pron 13. I’ am sorry. I have forgotten how to pronounce your name. 小聊 1. Is this your first time to China? 2. Do you travel to China on business often? 3. What kind of Chinese food do you like? 4. What is the most interesting thing you have seen in China? 5. What is surprising to your about China? 6. The weather is really nice. 7. What do you like to do in your spare time? 8. What line of business are you in? 9. What do you think about…? /What is your opinion?/What is your point of view? 10. No wonder you're so experienced. 11. It was nice to talking with you. / I enjoyed talking with you. 12. Good. That's just what we want to hear. 确认话意 1. Could you say that again, please?
接待外国客户技巧 客户来中国, 做好接待工作是比较关键的。但由于风俗,习惯等各方面的不同, 会造成很多麻烦。 提前做好详细的资料搜集和准备是非常必要的。 1. 敲定客户访问时间、航班、访问人员名单、职位、手机号码等信息，以便安排相应接待。 2. 同客户商讨参观访问行程表, 同工厂(公司接待部门)沟通, 一切敲定之后, 发送邮件让客户确认，同时 让工厂做好接待准备。 3. 安排酒店: 确认该客户是否需公司提供酒店。需提供的，和客户敲定酒店星级、房间类型、房间位置及 包含设施等细节，要对酒店实地查看后方可确认预定。位置选在工厂附近或机场附近等便利之处。不需提供的，至多根据客户要求，提供信息，协助预定。确定后通知客户确认。 4. 打印访问行程表, 准备工厂资料和产品资料, 客户所要求的资料等文件, 装订。 5. 根据客户的国籍、宗教信仰准备饮食和话题。 6. 安排接机车辆要合理、合适。（座数、重视度等） 7. 制作接机牌。客户到达当日，安排专人负责接机，必须先于客户到机场。车上可聊: 对方对中国的了解 程度, 他们的禁忌等等,他们此次中国行还有什么其他安排等, 刺探一些情报。 8. 接送至酒店后, 将访问行程和工厂资料等文件交给客户, 敲定第二天参观访问事项, 也有客户直接先 去工厂参观, 务必提前让工厂准备。 9. 第二天准时至酒店接客户。(不同国家的客户对时间的观念会有不同,我方一般提早10分钟在酒店大堂 等候) 10. 接到工厂或者办公室之后, 根据行程表进行参观访问和会谈, 安排专人记录会议内容。 (如果第一次接触, 应安排多媒体会议室, 双方可以用投影幻灯对各自的企业进行介绍 ) 11. 访问结束后, 准备一份小礼品送给客户, 一般挑有中国特色的, 比如茶叶, 工艺品等。 12. 访问以后, 根据客户的意见, 适当安排娱乐购物等活动, 很多不发达国家的客户往往要求去购物, 特 别是电子产品, 服装等, 且对价格比较敏感。 有些客户则希望去采购中国特色的商品, 如丝绸, 茶叶, 瓷器等等。 另外有客户想去酒吧等场所,了解附近的餐馆, 酒吧, 购物，娱乐场所等。 有些客户比较随意，可以安排一些中国特色的活动, 比如喝茶，看戏，参观景点等等。 13. 送客户, 一般送到机场。有些客户不喜欢麻烦人, 送至酒店即可。在飞机起飞前,给客户电话道别。 14.收尾: 这个工作务必做好。客户走后, 及时发邮件给客户, 一是问候, 二是将本次访问
接待国外客户 一、如何在机场接人 很多人以为这是一个容易的事情，但是你要想到飞机可能会晚点，你的客户可能中国的手机号码还没有开通，根本没有办法联系等等的问题...... 首先，如果你是新人，那么一定要亲自去机场接人，绝对不能只是叫个司机过去就行了，这个时候一定要显示你的重视，而且作为新人，一般你手上都没有什么单要去跟，所以客户才是你最重要的，在网上发几十份的邮件也比不上你亲自去与客户面对面的谈。 其次，如果你是第一次见这个客户，那么你一定要准备接人板（就是举起来的那种），板上面一定要写明公司的名字（最好是印有公司的logo），然后是客户的名称，在乘客出口处，一定要大大方方的举起来，有些人会觉得不好意思，其实没有什么必要的，对于一个跑来外地谈生意的人，没有什么比他一下飞机就有人立刻把他接走来的更加的开心。因为如果他下了飞机，还要找来找去都找不到你，这个时候他一定会很担心，特别是那些第一次来中国，而且英文水平也不是很高的那些客户，这一点更加重要。 第三，接到客户，简单的认识之后，要搞清楚下面几个问题： 1. 咨询一下客户是否要办中国的手机卡- 2. 客户是否要简单的吃点东西（飞机上虽然有餐饮供应，但是有些客户是不喜欢那些食物的） 3. 客户是要直接回工厂还是先去酒店（这个很重要，因为你第一时间要搞清楚客户是个怎样的人，是工作狂，还是普通的商人，还是比较喜欢异域风情的人士，这个对于你接下来的谈话非常有效） 二、如何在车上交谈 一般来说，现在很多工厂跟机场的距离是比较远的，就我而言，大概就是2个小时左右，在这2个小时里，你也不可能什么都不说，所以你也要注意以下几点： 1. 做足一切准备 来接客户之前，你一定要准备好公司的简介，一些的样板之类的东西。客户未必要看，但是如果他真的要看的时候，你一定要拿的出来，特别是对于一些时间很紧迫或者是工作狂的，他们是不会放过任何的时间的。如果客户是跟老婆或者孩子一起来，那么别忘了在车上准备一点小零食/饮料之类的东西，孩子毕竟不是大人，他们的目的不是谈生意，但是你也要照顾好。 2. 客户要休息 如果客户在车上要求休息，很多新人觉得这是个非常好的建议，因为根本不需要自己去准备任何的话题，也不怕出错，但是你一定要知道，如果客户这样做的话，你就少了一个跟客户沟通的过程，当然如果你看到他真的也很累，他要休息也是很正常的。 3. 简单的咨询一下旅程 跟客户聊聊旅程，这些都是很客套的话题- ---机票好订吗？ ---飞机上舒服吗？ ---餐饮可以吗？ ---飞机票需要确定回程吗？（这个要特别讲） 对于一般的东南亚的客户来说，这个通常是不用的，因为飞机的航班比较多，而且比较密，而且去东南亚也非常方便，所以这个问题可以忽略，但是如果你遇到的是非洲或者中东的客户，这个问题非常重要，因为那边的航线比较少，而且很爆，他们订机票的时候，基本上是
国外客户接待礼仪 实做接待也是很有技巧的。细节上多注意下会给客人留下非常好的印象，为之后的合作添加多一份成功的把握。 首先我们先谈下一般的接待吧： 1.客人来到公司的时候，我们带他到会议室或者展厅里面就座的时候，不妨询问下：Can I bring you something to drink?(您想喝点什么？）或者简单点：coffee or tea?（咖啡还是茶？）一般来说，很多客人在中国的时间安排的比较紧，早餐都吃的比较仓促，有的餐厅早上没有咖啡供应，对于他们来说是很难受的。（程度不亚于我们早上起来没有刷牙就去上班的感觉）如果在正式谈生意之前可以给他们来上杯咖啡的话，不但有助提神，而且他们会觉得很心情都会变的很好。当然，不是很多外国人喜欢速溶咖啡，就像我们也不是很多人喜欢茶包泡的茶。如果是水的话，瓶装的矿泉水是最好的。（老外们崇尚健康比我们厉害的多） 2.会议室里与其放水果，不如放点小糖果（薄荷糖或者咖啡糖，小巧包装的巧克力也不错）。我所接触到的外国人，基本上没有不喜欢甜食的。在中国的饮食不习惯也导致他们比较容易有饥饿感。个时候。小糖果就起了大作用了。其实我个人就搞不懂为什么用水果盘来诱惑人。一般的水果要吃的文雅那都要辅助以工具。但是你总不能在人家办公室削苹果吧？ 3.如果他们来到的时间是下午3.4点，那么没有什么比做工精致的小蛋糕更好了举个例子，有次在展会，我陪老外在一个展位洽谈了很长时间，这个时候他们一个女孩子打包了一盒隔壁酒店做的巧克力慕丝蛋糕过来。而我看到老外们的脸刹那间就亮了起来。补充了“弹药”以后，剩下的生意在愉快的气氛中谈完了。不能说蛋糕有绝对的作用，但是蛋糕所带来的好心情和对公司的好印象是绝对功不可没的。 之后我们再谈下带客户出去吃饭吧。 1.餐厅的选择：不一定豪华，但是一定要看起来干净。因为外出工作，身体非常重要。要是因为拉肚子干不了活，他们的中国之行就亏大了。 2.菜式的选择：之前一定要问：Do you have anything that you don't eat?(有没有什么你是不吃的？）这个问题其实是很关键的。老外的体质跟中国人有很大的不同。他们对很多东西都会过敏。我之前接待过4个德国工程师。每个人都对很多种食物过敏。鸡蛋，海鲜，贝壳都不可碰。吃了就浑身痒，严重的呼吸困难。对面粉类东西过敏听说过吗？我
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.
接待外国客户技巧三篇 篇一：接待外国客户技巧 客户来中国,做好接待工作是比较关键的。但由于风俗,习惯等各方面的不同,会造成很多麻烦。 提前做好详细的资料搜集和准备是非常必要的。 1.敲定客户访问时间、航班、访问人员名单、职位、手机号码等信息，以便安排相应接待。 2.同客户商讨参观访问行程表,同工厂(公司接待部门)沟通,一切敲定之后,发送邮件让客户确认，同时让工厂做好接待准备。 3.安排酒店:确认该客户是否需公司提供酒店。需提供的，和客户敲定酒店星级、房间类型、房间位置及包含设施等细节，要对酒店实地查看后方可确认预定。位置选在工厂附近或机场附近等便利之处。不需提供的，至多根据客户要求，提供信息，协助预定。确定后通知客户确认。 4.打印访问行程表,准备工厂资料和产品资料,客户所要求的资料等文件,装订。 5.根据客户的国籍、宗教信仰准备饮食和话题。 6.安排接机车辆要合理、合适。（座数、重视度等） 7.制作接机牌。客户到达当日，安排专人负责接机，必须先于客户到机场。车上可聊:对方对中国的了解程度,他们的禁忌等等,他们此次中国行还有什么其他安排等,刺探一些情报。 8.接送至酒店后,将访问行程和工厂资料等文件交给客户,敲定第二天参观访问
事项,也有客户直接先去工厂参观,务必提前让工厂准备。 9.第二天准时至酒店接客户。(不同国家的客户对时间的观念会有不同,我方一般提早10分钟在酒店大堂等候) 10.接到工厂或者办公室之后,根据行程表进行参观访问和会谈,安排专人记录会议内容。 11.(如果第一次接触,应安排多媒体会议室,双方可以用投影幻灯对各自的企业进行介绍) 12.访问结束后,准备一份小礼品送给客户,一般挑有中国特色的,比如茶叶,工艺品等。 13.访问以后,根据客户的意见,适当安排娱乐购物等活动,很多不发达国家的客户往往要求去购物,特别是电子产品,服装等,且对价格比较敏感。 14.有些客户则希望去采购中国特色的商品,如丝绸,茶叶,瓷器等等。 15.另外有客户想去酒吧等场所,了解附近的餐馆,酒吧,购物，娱乐场所等。 16.有些客户比较随意，可以安排一些中国特色的活动,比如喝茶，看戏，参观景点等等。 17.送客户,一般送到机场。有些客户不喜欢麻烦人,送至酒店即可。在飞机起飞前,给客户电话道别。 收尾:这个工作务必做好。客户走后,及时发邮件给客户,一是问候,二是将本次访问双方达成的共识,或者会议记录,备忘录发给客户,敦促项目的执行。 几个小点: 1.着装:接机和会议时一般用正装,带客户娱乐购物时便装。 2.参观:严格按照工厂的参观制度,涉及到安全,卫生,不让进去的地方就是不能
接待国外客户常用英语小结 问好 1. Good morning/afternoon/evening. /May I help you? /Anything I can do for you? 2. How do you do? /How are you? / Nice to meet you. 3. It’s a great honor to meet you./I have been looking forward to meeting you. 4. Welcome to China. 5. We really wish you’d have a pleasant stay here. 6. I hope you’ll have a pleasant stay here. Is this your fist visit to China? 7. Do you have much trouble with jet lag? 机场接客 1. Excuse me; are you Mr. Wilson from the International Trading Corporation? 2. How do I address you? 3. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you. 4. We have a car an over there to take you to you hotel. Did you have a nice trip? 5. Mr. David smith asked me to come here in his place to pick you up. 6. Do you need to get back your baggage? 7. Is there anything you would like to do before we go to the hotel? 相互介绍 1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department. 2. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you. 3. I would like to introduce Mark Sheller, the Marketing department manager of our company. 4. Let me introduce you to Mr. Li, general manager of our company. 5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang. 6. If I’m not mistaken, you must be Miss Chen from France. 7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago. 8. Is there anyone who has not been introduced yet? 9. It is my pleasure to talk with you. 10. Here is my business card. / May I give you my business card? 11. May I have your business card? / Could you give me your business card? 12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again? 13. I’ am sorry. I have forgotten how to pro nounce your name. 小聊 1. Is this your first time to China? 2. Do you travel to China on business often? 3. What kind of Chinese food do you like? 4. What is the most interesting thing you have seen in China? 5. What is surprising to your about China? 6. The weather is really nice. 7. What do you like to do in your spare time? 8. What line of business are you in? 9. What do you think about…? /What is your opinion?/What is your point of view? 10. No wonder you're so experienced. 11. It was nice to talking with you. / I enjoyed talking with you. 12. Good. That's just what we want to hear. 确认话意 1. Could you say that again, please? 2. Could you repeat that, please?
日期：2010-07-22 22:18 做貿易的同志們都知道，一個外國的客戶如果可以到公司裏面來親自談生意，成交的機會很大。 一般大家都非常重視外國客戶的來訪。其實做接待也是很有技巧的。細節上多注意下會給客人留下非常好的印象，為之後的合作添加多一份成功的把握。首先我們先談下一般的接待吧 1.客人來到公司的時候，我們帶他到會議室或者展廳裏面就座的時候，不妨詢問下：Can I bring you something to drink?(您想喝點什麼？）或者簡單點：coffee or tea?（咖啡還是茶？）一般來說，很多客人在中國的時間安排的比較緊，早餐都吃的比較倉促，有的餐廳早上沒有咖啡供應，對於他們來說是很難受的。（程度不亞於我們早上起來沒有刷牙就去上班的感覺）如果在正式談生意之前可以給他們來上杯咖啡的話，不但有助提神，而且他們會覺得很心情都會變的很好。當然，不是很多外國人喜歡速溶咖啡，就像我們也不是很多人喜歡茶包泡的茶。如果是水的話，瓶裝的礦泉水是最好的。（老外們崇尚健康比我們厲害的多） 2.會議室裏與其放水果，不如放點小糖果（薄荷糖或者咖啡糖，小巧包裝的巧克力也不錯）。我所接觸到的外國人，基本上沒有不喜歡甜食的。在中國的飲食不習慣也導致他們比較容易有饑餓感。這個時候。小糖果就起了大作用了。其實我個人就搞不懂為什麼用水果盤來誘惑人。一般的水果要吃的文雅那都要輔助以工具。但是你總不能在人家辦公室削蘋果吧 3.如果他們來到的時間是下午3.4點，那麼沒有什麼比做工精緻的小蛋糕更
好了舉個例子，有次在展會，我陪老外在一個展位洽談了很長時間，這個時候他們一個女孩子打包了一盒隔壁酒店做的巧克力慕絲蛋糕過來。而我看到老外們的臉剎那間就亮了起來。補充了“彈藥”以後，剩下的生意在愉快的氣氛中談完了。不能說蛋糕有絕對的作用，但是蛋糕所帶來的好心情和對公司的好印像是絕對功不可沒的 之後我們再談下帶客戶出去吃飯吧： 1.餐廳的選擇：不一定豪華，但是一定要看起來乾淨。因為外出工作，身體非常重要。要是因為拉肚子幹不了活，他們的中國之行就虧大了。 2.菜式的選擇：之前一定要問：Do you have anything that you don't eat?(有沒有什麼你是不吃的？）這個問題其實是很關鍵的。老外的體質跟中國人有很大的不同。他們對很多東西都會過敏。我之前接待過4個德國工程師。每個人都對很多種食物過敏。雞蛋，海鮮，貝殼都不可碰。吃了就渾身癢，嚴重的呼吸困難。對麵粉類東西過敏聽說過嗎？我的一個義大利客戶就是。更離譜的是我還遇見過一個對茄子過敏的人~~~~ 還有就是印度人，要是你聽到他說他是個vegetarian（素食主義者）也別見怪，他們的宗教要求就是這樣的。對於他們，如果他沒有自己帶食物來中國吃，那就要給他特殊點全素的食物。在點菜的時候要特別關照下點菜員。而且最好不要給他們點過辣的食物。因為他們實在是不耐中國的辣，吃點辣椒第二天就要拉肚子。（就算他在自己國家很能吃辣也不行） 3.吃飯的食具：大城市大餐廳一般都有刀叉，但是如果你是個小地方，不妨請外國客戶吃飯的時候提前幫他們準備套刀叉帶著。因為讓他們使用筷子他們會有點難堪。尤其是第一次使用筷子，如果弄臟了衣服對於商務出行人士
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
外宾接待实用英语 外宾接待实用英语 久仰！ I've heard so much about you. 好久不见了！ Long time no see. 辛苦了！ You've had a long day.You've had a long flight. 尊敬的朋友们！ Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing. 对您的大力协助，我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance. 在北京过得怎么样？ How are you making out in Beijing? 我一定向他转达您的问候和邀请。 I'll surely remember you and your invitation to him. 欢迎美商来北京投资。 American businessmen are welcome to make investment in Beijing. 欢迎多提宝贵意见。 Your valuable advice is most welcome. 不虚此行! It's a rewarding trip! 您的日程很紧,我们的会见是否就到此为止。 As you have a tight schedule, I will not take up more of your time. 请代我问候王先生。 Please remember me to Mr.Wang. 感谢光临！ Thank you so much for coming. 欢迎再来！ Hope you'll come again. 欢迎以后多来北京！ Hope you'll visit Beijing more often. 多保重！Take care! 祝您一路平安！Have a nice trip! Reception
國外客戶來訪時如何接待？ 日期：2010-07-22 22:18 做貿易的同志們都知道，一個外國的客戶如果可以到公司裏面來親自談生意，成交的機會很大。 一般大家都非常重視外國客戶的來訪。其實做接待也是很有技巧的。細節上多注意下會給客人留下非常好的印象，為之後的合作添加多一份成功的把握。首先我們先談下一般的接待吧 1.客人來到公司的時候，我們帶他到會議室或者展廳裏面就座的時候，不妨詢問下：Can I bring you something to drink?(您想喝點什麼？）或者簡單點：coffee or tea?（咖啡還是茶？）一般來說，很多客人在中國的時間安排的比較緊，早餐都吃的比較倉促，有的餐廳早上沒有咖啡供應，對於他們來說是很難受的。（程度不亞於我們早上起來沒有刷牙就去上班的感覺）如果在正式談生意之前可以給他們來上杯咖啡的話，不但有助提神，而且他們會覺得很心情都會變的很好。當然，不是很多外國人喜歡速溶咖啡，就像我們也不是很多人喜歡茶包泡的茶。如果是水的話，瓶裝的礦泉水是最好的。（老外們崇尚健康比我們厲害的多） 2.會議室裏與其放水果，不如放點小糖果（薄荷糖或者咖啡糖，小巧包裝的巧克力也不錯）。我所接觸到的外國人，基本上沒有不喜歡甜食的。在中國的飲食不習慣也導致他們比較容易有饑餓感。這個時候。小糖果就起了大作用了。其實我個人就搞不懂為什麼用水果盤來誘惑人。一般的水果要吃的文雅那都要輔助以工具。但是你總不能在人家辦公室削蘋果吧 3.如果他們來到的時間是下午3.4點，那麼沒有什麼比做工精緻的小蛋糕更
好了舉個例子，有次在展會，我陪老外在一個展位洽談了很長時間，這個時候他們一個女孩子打包了一盒隔壁酒店做的巧克力慕絲蛋糕過來。而我看到老外們的臉剎那間就亮了起來。補充了“彈藥”以後，剩下的生意在愉快的氣氛中談完了。不能說蛋糕有絕對的作用，但是蛋糕所帶來的好心情和對公司的好印像是絕對功不可沒的 之後我們再談下帶客戶出去吃飯吧： 1.餐廳的選擇：不一定豪華，但是一定要看起來乾淨。因為外出工作，身體非常重要。要是因為拉肚子幹不了活，他們的中國之行就虧大了。 2.菜式的選擇：之前一定要問：Do you have anything that you don't eat?(有沒有什麼你是不吃的？）這個問題其實是很關鍵的。老外的體質跟中國人有很大的不同。他們對很多東西都會過敏。我之前接待過4個德國工程師。每個人都對很多種食物過敏。雞蛋，海鮮，貝殼都不可碰。吃了就渾身癢，嚴重的呼吸困難。對麵粉類東西過敏聽說過嗎？我的一個義大利客戶就是。更離譜的是我還遇見過一個對茄子過敏的人~~~~ 還有就是印度人，要是你聽到他說他是個vegetarian（素食主義者）也別見怪，他們的宗教要求就是這樣的。對於他們，如果他沒有自己帶食物來中國吃，那就要給他特殊點全素的食物。在點菜的時候要特別關照下點菜員。而且最好不要給他們點過辣的食物。因為他們實在是不耐中國的辣，吃點辣椒第二天就要拉肚子。（就算他在自己國家很能吃辣也不行） 3.吃飯的食具：大城市大餐廳一般都有刀叉，但是如果你是個小地方，不妨請外國客戶吃飯的時候提前幫他們準備套刀叉帶著。因為讓他們使用筷子他們會有點難堪。尤其是第一次使用筷子，如果弄臟了衣服對於商務出行人士