商务英语专业口语院考试题库(给学生)

2020年商务英语高级口试试题及答案（卷一）PART ONE: INTERVIEW(1) Do you think everybody working in business today should have a range of computer skills?(Why?/Why not?)你认为如今从事商务需要一系列电脑技能吗?(为什么?)Sure. Most jobs today require a working knowledge of certain computer skills. Employers seek and reward employees with the skills and knowledge.(2) What are some basic computer skills for an office staff?办公室职员需要什么样的基本电脑技能?They may include word pro; sending E-mail; using a spreadsheet to create a graph and paste it into a report; adding and editing data in a database, etc.(3) Will methods of communication change or not in the future?(Why?/Why not?)未来人们的沟通方式会改变吗?(为什么?)Sure, there will be some changes. With computers getting more and more popular, more and more people will use E-mail as a method of communication. But I don’t think telephone will be out of use. The two methods of communication will co-exist.(4) What are the effects that computers have had on people’s working lives?/What are the effects of new technologies on office life?电脑对人们的工作生活会产生什么影响?/新科技对人们的办公生活会产生什么影响?I think people are being pushed into a different world—a keyboard world. Almost everything is done on the computer and it helps raise efficiency.PART TWO: MINI-PRESENTATIONWhat is important when…?Conducting computer training 举办电脑培训需考虑哪些要点?l External experts 外聘专家l Participants 参加人员lIt’s important to have external experts when conducting computer training. Some people may think that smart computer users in the company will be more cost-effective, but experts from an IT consultancy are obviously more professional and the training may achieve better results.As for participants, I think companies should get as many of their people as possible to participate in computer training, not only those currently involved in the use of computers, but also those who seem to have nothing to do with computers at the moment. With computers becoming more and more popular, computer skills will soon become something very basic for survival in a workplace.In addition, equipping some staff members who are skillful in computers as on-site mentors is also important. They are there not only for tech support, but also for sharing the triumphs and breakthroughs with their colleagues to get them better motivated.举办电脑培训的时候外聘专家是很重要的。

BEC商务英语（初级）口语练习试卷4(题后含答案及解析)题型有：1. INTERVIEW 2. MINI PRESENTATIONSSECTION 1 INTERVIEW (ABOUT 3 MIN)1．In this part of the test you are asked to give a short talk on a business topi C．You have to choose one of thetopics from the two below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN? CHOOSING A BUSINESS COURSE INSTRUCTORS SUBJECTS COVERED RELEV ANCE TO THE PRESENT JOB B WHAT IS IMPORTANT WHEN? GIVING A PRESENTATION TOPIC TYPE OF AUDIENCE CONTROL OF RHYTHM正确答案：A: Personally speaking, three things are important when choosing a business course. The first is the instructors. If there are excellent instructors giving this course, it will be attractive for sure. Everybody wants to learn from good tutors after all. Secondly, if the training course covers a wide range of subjects, it will be instructive for the trainees in different aspects. The more subjects are covered, the more knowledge we will acquire. Thirdly, I will select a training course, which is relevant to my present job．My work demands fresh minds and new skills. It couldn’t be better if I got some detailed guidance to my job from this course. B: The topic of the presentation is very important. If we choose a boring topic to talk about, we’re facing a disastrous outcome. As long as you know what stuff the audience may hate to hear, never mention it. In order to choose the ideal topic, you should mark off your audience. A qualified presenter is good at marking off different types of audience from their occupations and social status. Then he picks up his method accordingly in hopes of positive reactions. Now you have chosen an interesting topic and you can mark off your audience, but you are not a master yet before you can harness the rhythm at will. Don’t babble to show off your eloquence. Pause from now and then, allowing your argument to sink in. 涉及知识点：口语SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.2．In this part of the test the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the prompt card, an example of which is below，and then about two minutes to discuss the scenario with your partner. After that the examiner will ask you more questions related to the topic．For two or three candidates Scenario I’mgoing to describe a situation. Your company is going to hold a business reception and you are in charge of organizing it. Talk together about the topics you could include when you hold a business reception, and decide which three things are the most important. Here are some ideas to help you. Prompt materials Follow-on questions What qualities should the hosts and hostess have? Do you think food is important in the reception?(Why?/Why not?) What’s the role of entertainment? Do you think souvenirs are necessary?(Why?/Why not?) Would you introduce the guests?(Why?/Why not?)正确答案：A: I think the hosts are very important when holding a business reception. Although beautiful girls and handsome boys are pleasant, maybe they’re lack of experience. What we need for host and hostess are seasoned grown-ups who can handle complicated situations. B: I agree with you. But don’t forget food. We Chinese people are famous for our hospitalities. We usually give grand banquet to entertain distinguished guests. Chinese cuisine is delicious and healthy, so it’s no problem to give visitors a happy surprise. A: Well, there should also be entertainment. Our guests need something to please their eyes and ears, too. To liven things up, we should call up a drove of singers, dancers, and even acrobats, if possible, to offer them a real treat. B: You are right. How about souvenirs? People would be happy when they receive gifts. We can take advantage of this psychology to win their good feeling. By handing out unique souvenirs, our company could be better remembered. A: Last but not the least, introductions to the guests. People in a reception should not only say hello to their acquaintances, but also make new friends. The way of self-introduction has rather limited effect, however, at this moment, the host and hostess should be honored if they arrange contacts between strangers naturally. Follow-on questions Hosts and hostess should be seasoned grown-ups who can handle complicated situation. Yes, I think so. Chinese food is delicious and healthy, and we Chinese pay a lot of attention to food, even foreign guests like Chinese food very much. A great meal can give guests a happy surprise. Entertainment can please our guests’eyes and ears, and make the reception much more interesting. I think souvenirs are necessary. People would be happy when they receive gifts. By handing out unique souvenirs, our company could be better remembered. Of course. I would introduce the guests. Making new friends is one of the most important purposes for people to attend a reception. The host and hostess should be honored if they arrange contacts betweenstrangers naturally. 涉及知识点：口语。

BEC商务英语（初级）口语模拟试卷50(题后含答案及解析)题型有： 2. MINI PRESENTATIONS 3. DISCUSSIONSECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.1．In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas.A: What is important when... ?Choosing a teacher for business English courseexperience of teachingexperience of working in a companytuitionB: What is important when…?Selling in a hard market quality of the productrelationshipservice 正确答案：A.In my perspective, the experience as a teacher is fundamental, and it is the only way to make the teaching process more effective. The same thing applies to the teaching of business English. The teacher with teaching experience knows the best way to deliver the knowledge and knows how to deal with students. Therefore, they can communicate with the students more skillfully and thus make the learning process more fruitful.However, at the same time, working experience in a company is essential to the teaching of business English. A teacher with working experience can draw upon some personal examples about real life business in the class, and therefore make teaching more interesting and practical. The knowledge is taught in a vivid way, and also the teacher can provide useful advices for the students’future career. A teacher with both teaching and working experience will be the best. In addition, such a teacher who charges a comparatively low tuition of course will be even better.B.Quality is the life of the company. It is the product that consumers always pay attention to. Without quality products, no matter how strong the consumer relationship is or how good the service it provides, the company will lose in a hard market. The product is the most important. A good product itself is the best advertisement.On the other hand, a good relationship with clients and a good service will absolutely add score for the company. They are good ways for the company |o establish consumer loyalty. Therefore, all the three factors mentioned above are inseparable with the success of a company.SECTION 3 DISCUSSION (ABOUT 5 MIN)In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic.2．In this part of the test, the examiner reads out a scenario and gives you someprompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, and then about two minutes to discuss the scenario with your partner. After that the examiner will ask you more questions related to the topic.For two or three candidates ScenarioI’m going to describe a situation.You are going to apply for a job. Talk together for about two minutes about the most important things when you applying for a job and decide which two are most important.Here are some ideas to help you.Prompt materialbosssalarywork hourscolleaguesworkholidaylocation 正确答案：A: What are you expecting from this new job?B: This job is my dream since my childhood. I like this job, this is the most important thing, and it’s also why I apply for this job. But the salary is a little bit low. That’s what I’m concerning the most. Maybe I can talk with the boss this afternoon.A: Yes, definitely, salary is very important. And maybe the boss is very nice and considerate that he will raise you salary a little bit. You know, a good boss can make your work happier.B: That’s right. I hope he is not a harsh boss who always makes his employees to work overtime. Maybe sometimes I can, but I can’t stand always to work during night or holidays.A: Yes, that’s right. By the way, is this new working place far from your apartment?B: Yeah, a little bit far, but as long as the boss good, the working hour is acceptable and the salary is good, I think I can stand this tiny inconvenience.A: Good for you. Hope you have very nice colleagues in the new job.B: Don’t worry, I’m nice person, I think they will like me.Examiner’s question:Which do you think are the three most important factors when applying for a job?Key: boss: salary; working hours.。

商务英语口语与实训-题库带答案6、What should be prepared before the factory tour?A、 The satisfaction degree of the working staff.B、 Specific rules during the factory tourC、 The information of the products.D、 Detailed arrangement of the tour答案： D解析：7、对商务参观过程中讨论的各个话题进行举例，至少一问一答！答案：8、What should we prepare for a business conference?答案：theme, time ,venue, participants, and agenda.9、Can you list some basic social convensation rules?答案：•Keep it short; keep the conversation moving. Limit responses to 60 seconds or less.•Avoid opinion and emotion-evoking topics such as money, politics & religion.•Do not interrupt.•Do not finish other people’s statements.•If someone does or says something rude, ignore it.•Do not complain.•Do not criticize others. Say nothing evil about common acquaintances, former bosses or coworkers.•Address a new acquaintance by his or her title and last name until you are invited specifically to use a first name.10、What is the funtion of the convention registration?答案：Convention registration is a hospitality function, as well as a control function. The delegate’s first impressions of the convention centre are formulated at this desk.Registration also serves as a source of information. A directory board is placed here，listing all the meetings the day in chronological order, and a message board for memos and last minute changes.The convention service manager must be perceptive about the traffic flow and layout of this area and understand the problems that the meeting planner might face. Poorly trained registration help, a shortage of supplies, such as badges or typewriters, and inadequate directional signs, causing traffic bottlenecks, are just a few of the potential problems. The convention service manager should try to keep these headaches from arising.11、What will be discussed in a business negotiation?答案：price, quality, quantity, shipping, discount, terms of payment, insurance, complaints12、Can you list some basic social convensation rules?答案：•Keep it short; keep the conversation moving. Limit responses to 60 seconds or less.•Avoid opinion and emotion-evoking topics such as money, politics & religion.•Do not interrupt.•Do not finish other people’s statements.•If someone does or says something rude, ignore it.•Do not complain.•Do not criticize others. Say nothing evil about common acquaintances, former bosses or coworkers.•Address a new acquaintance by his or her title and last name until you are invited specifically to use a first name.13、What should we prepare for a business conference?A、 themeB、 timeC、 venueD、 participants答案： ABCD14、What should we take acount of for the business convention?A、 Theme.B、 Date and time.C、 Venue.D、 Participants.答案： ABCD15、What should we prepare for the business convention?A、 themeB、 timeC、 venueD、 participants答案： ABCD16、What are the good ways for promotion before the show ？A、 Direct mailB、 Send the brochuresC、 Collect their feedbackD、 Call the customers答案： AD17、Various conventions and exhibitions could help the ________ growth of our national economy.(多种多样的会议会展活动对于国家经济的稳步发展能够起到促进作用。

BEC商务英语（高级）口语模拟试卷89(题后含答案及解析)题型有： 2. SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ide 3. SECTION 3 DISCUSSION (ABOUT 5 MIN)In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiSECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.1．In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.A Staff recruitment:the importance of building an effective recruitment strategy B Marketing: the importance of finding and keeping the client base C Staff management: how to make a staff management plan正确答案：A Staff recruitment: the importance of building an effective recruitment strategy Yeah, it’s really essential for companies to set up effective hiring strategies. Only in this way can you recruit your ideal employees. It seems to me that companies should follow some procedures when it comes to hiring. Firstly, trie companies should ensure that they have an updated set of information of the employee. Then they should make sure that they promote honesty with employees. Lastly, an effective screening process will ensure that the company is hiring a competent and reliable people.B Marketing; the importance of finding and keeping the client base I do think it’s vital for companies to find customers, especially for new start-up or small businesses. What’s even more important, though, is finding ways to keep them there. In my opinion, the most successful small businesses are the ones that master the art of getting and keeping customers. Only keeping the client base can businesses survive and on the basis, develop for long.C Staff management: how to make a staff management plan A good staff management plan ensures the effectiveness and even the success of a company. To some extent, staff management means “getting things done by other people”. Here I want to emphasise one point that, be precise in your staff management plan. Do not forget to include staff policies and responsibilities in the plan. They are needed to make the business successful. You will need discipline in your workers. Make the policies clear to all. This will ensure that your staff will not have a lax attitude at the workplace.SECTION 3 DISCUSSION (ABOUT 5 MIN)In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic.2．In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. For two candidates Trade FairYour company is attending a trade fair in a foreign country for the first time. You have been asked to help with the preparations for the trip.Discuss and decide together: what travel and accommodation arrangements you will need to make before the trip which kinds of business customs in the foreign country would be paid attention to. For three candidates Trade FairYour company is attending a trade fair in a foreign country for the first time. You have been asked to help with the preparations for the trip.Discuss and decide together: what travel and accommodation arrangements you will need to make before the trip which kinds of business customs in the foreign country would be paid attention to how could one find about these customs before the trip.正确答案：A: It is the first time for our company to attend a trade fair in Paris. So we have to do a lot of preparations before we set off. Do you think so?B: I am of exactly the same idea. Firstly, I think we must arrange an appropriate schedule. For example, we should arrive a day earlier to give us time to adjust and acclimatise.A: I agree entirely. As we know, travel fatigue, climatic changes, jet lag, foreign food, etc. will all have great effect on us.B: Yes. And then we should book air tickets and reserve accommodations in advance.A: Yes. I think we should contact the travel agent because it can offer variety of choices and discount.B: That’s just what I was thinking. Then, we must remind every participant that cultural differences can cause a lot of misunderstandings and even break a deal. So they should learn more about French culture.A: Can you put things into the perspective?B: For instance, shaking hands with everyone present, inviting your customers to lunch rather than dinner, avoiding talking business over the main course, etc. are all basic business customs that our participants should bear in mind.A: I go along with you about that. I think we can invite French people to give every participant lecture to help them familiarise with French culture.B: Ok, that’s agreed. I’ll present our ideas to the board of directors. Nice talking with you.。

商务英语口语练习答案.Unit 1 Traveling on BusinessI.A1.Please book me on Flight CAAC602 to France, first class.2.I’d like to confirm Flight BA032 we reserved.3.I’d like to stop over at San Francisco.4.Is all my baggage to be weighed?5.Sorry，Flight 602 has been booked up.6.Let me check whether there are any vacant seats in that flight.7.Where can I claim my baggage?8.This flight takes off from Beijing at 9:00 tomorrow morning, and will arrives atMeilan Airport in Hainan at about 12:00.B1.去纽卡斯尔最便宜的单程机票多少钱？2.我需要提前多久付钱支付我的机票预定？3.我会把两本字典放在手提包里，那样行李就不会超重丫。

4.这是首航988次航班的检票UI吗？5.从伦敦到北京的实际飞行时间有多长？6.在起飞过程中，我们必须扣紧安全带。

7.我们中途将在伦敦停留一小时。

8.我们预计八点钟到那儿。

9.我的座位在左侧客舱的中部。

10.请给我订两张星期日上午去伦敦的经济舱机票。

Unit 2 Receiving Foreign Guests1.A: Have you anything to declare?B: I don’t think I have anything to declare, except for a bottle of whisky, it’s duty free, isn’t it?A: Yes，everyone can bring two bottles of wine free of duty. Will you please open your suitcase, please?B: Certainly. Only personal effects.A: Is that camera a new one?B: No, it’s an old one.A: May I have a look at it?B: Certainly.A: When did you buy it?B: Last year. I have the receipt of the camera.2.Tianjin is a very important economic center in north China and also an open port city.I hope you will have a pleasant stay here.3.I still need your help during my stay here.4.As a businessman，I am always ready to go any places where I can do business.5.Please rest assured that everything will be arranged satisfactorily.6.I will visit some tourist attractions if we can close business successfully.B1.请从标有“无申报”字样的绿色通道进入。

商务英语考试题库和答案一、选择题（每题2分，共20分）1. Which of the following is the most appropriate way to address a business letter?A. Dear Mr. SmithB. Hello SmithC. Hi thereD. Hey buddy答案：A2. In a business negotiation, which of the following statements is considered impolite?A. I appreciate your understanding of our situation.B. I'm afraid I can't agree with your proposal.C. We'd like to discuss the terms of the contract further.D. You're wrong, and I'll tell you why.答案：D3. What is the best way to conclude a business email?A. Best regardsB. Yours sincerelyC. Yours faithfullyD. See you later答案：A4. Which of the following is not a typical section of a business report?A. Executive SummaryB. Table of ContentsC. IntroductionD. Sales Forecast答案：D5. When should you use the term "P/L" in a business context?A. When discussing profit and lossB. When discussing product listingsC. When discussing project leadersD. When discussing payment limits答案：A6. What is the meaning of the abbreviation "B2B" in business?A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Business to Industry答案：A7. Which of the following is the correct way to express a percentage increase in a business context?A. The sales increased by 20%.B. The sales increased by twenty percent.C. The sales increased by 20 percentage points.D. The sales increased by 20 percents.答案：A8. What is the purpose of a SWOT analysis in business?A. To identify strengths, weaknesses, opportunities, and threatsB. To analyze the financial statementsC. To evaluate the company's market shareD. To forecast future sales trends答案：A9. In a business meeting, which of the following actions is considered unprofessional?A. Arriving on timeB. Taking detailed notesC. Interrupting others frequentlyD. Asking clarifying questions答案：C10. What is the meaning of the term "ROI" in business?A. Return on InvestmentB. Return on InnovationC. Return on InformationD. Return on Importance答案：A二、填空题（每题2分，共20分）11. When writing a business proposal, it is important to include a(n) ________ that outlines the main points of the proposal.答案：Executive Summary12. In business communication, "N/A" stands for ________.答案：Not Applicable13. A business ________ is a document that outlines the financial goals and strategies of a company.答案：Budget14. The ________ is the part of a business report where you present your findings and analysis.答案：Body15. In a business context, "Q1" refers to the first ________ of the year.答案：Quarter16. When discussing a business deal, "T&Cs" stands for ________.答案：Terms and Conditions17. A ________ is a type of business document that provides a detailed description of a product or service.答案：Specification18. In business, "FYI" is an abbreviation for ________.答案：For Your Information19. A ________ is a financial statement that shows a company's assets, liabilities, and equity at a specific point in time.答案：Balance Sheet20. The ________ is the part of a business report where you summarize the main points and make recommendations.答案：Conclusion三、阅读理解题（每题3分，共15分）阅读以下商务邮件，并回答问题。

I. Interpret the following sentences into English.(20%)1、我坚信您的来访将促进我们双方的了解和友谊。

2、这样大的订单，我们通常是在收到有关信用证后两个月内交货。

3、你们的报盘比你们在其它国家的竞争对手所报的一些价格要高。

4、不过，按照惯例，除非你方要求，否则我们是不投保这些险种的。

5、由于你方的价格偏高，目前我们很难推销你方的数码摄相机。

6、如有劣质货物交达，本公司就永远不会再下定单了。

7、如一方未能履约，另一方有权终止合同。

8、由于你方不同意降低价格，我们只好到他处订货。

9、要是那样的话，您能否接受远期信用证，允许我们延迟付款，比如，见票后60天付款？10、如果是我们的错，我们会乐意地赔偿贵方的损失的。

11、我是不是有足够的时间办理入境和通关手续呢？12、假如你方给3% 的佣金，我们将向你试订一批货。

13、请告诉我您需要的数量，这样我们才好安排生产和装运。

14、顺便问一下，如果我想要货物在圣诞节前交的话，我什么时候必须开立信用证？15、鉴于我们过去几年的友好合作关系，我们各让一步吧，我把价格降低3%。

16、交货的延误是由于你们信用证的延误。

你们的信用证昨天才到达。

17、若你方愿意降低价格，比方说3%，我们愿向你方试订此货。

18、我确定所有的货物在装运前都包装得很好。

它们一定是在运输过程中遭到损坏。

19、您所说的有道理，但事实是原材料价格已经大幅上涨。

20、一旦收到你们的确认，我们就会通知厂方开始生产。

21、很抱歉给你带来这么多不便，但我们必须满足顾客的要求。

22、我们是一家中美合资企业，注册资本为1000万美元。

23、如果你方愿意减价，譬如说减10%，也许能达成交易。

24、如果你们购买10万美元以上，我们同意给你5%的折扣。

25、转船会延迟交货、容易造成损坏。

因此，我们仍然希望能够安排直运。

26、我们的回样将于本周末寄给您，请尽快确认，以便我们开始大批生产。

Oral English Test for BusinessPart I: Topic Presentation (50%)Directions:In this part you are required to choose one topic from the following and state your opinions on it. You might include some supposed reasons to support your opinions. You’ll have 2 minutes for preparation. Your presentation should not be less than 2 minutes.Excellent pronunciation and intonation, clear statement and logical supporting are expected in your performance.Topics to choose from1. What is important when attending an interview?Hints---▲Punctuality.▲Manner.▲Appearance.▲Talking.▲Body language.▲Personality.2. What is important when selling a new product?Hints---▲Discount.▲Advertising.▲Package.▲Commitment of After-sales Service.▲Image ambassador.3. What is important when giving a presentation?Hints---▲Topic.▲Tools needed.▲Type of audience.▲Eye contacts with audience.▲Appearance of presenter.4. What is important when choosing a conference center? Hints---▲Facilities.▲Accommodation.▲Location.▲Surroundings.▲Traffic.5. What is important when organizing a business reception? Hints---▲Hosts.▲Food provided.▲Entertainment.▲Souvenir.▲Atmosphere.▲Introduction of guests.6. What is important when selecting an employee?Hints--- ▲Qualification.▲Experience.▲Professional experience.▲Age.▲Creativity.7. What is important when deciding to buy a product? Hints---▲Cost.▲After-sales service.▲Quality.▲Brand.8. What is important when producing an in-house magazine?Hints---▲Objectives▲Types of readers▲Contents9. What is important when looking for a delivery company?Hints---▲Delivery cost▲Delivery speed▲Insurance10. What is important when looking for a new supplier?Hints---▲Quality▲Reliability▲Reputation11. What is important when reducing overheads?Hints---▲No company cars for senior staff▲A ceiling on business travel expenses▲No free lunch in company canteen12. What is important when buying office facilities?Hints---▲Good quality▲Easy to use▲Comfort13. What is important when you want to improve work environment in the office? Hints---▲Air quality▲Lighting▲File cabinet14. What is important when starting a new job?Hints---▲Appearance▲Enthusiasm▲Hard work15. What is important when considering terms and conditions of employment? Hints---▲Health and safety▲Overtime▲Shifts16. What is important when your work gets too stressful?Hints---▲Relaxing tapes▲Taking a holiday▲Career change17. What is important in being organized?Hints---▲Planning▲Diary▲Filing system18. What is important in motivating staff?Hints---▲Party▲Bonus payment▲Extra vacation time19. What is important when making a career change?Hints---▲Pay and benefits▲Training needed▲Business trips20. What is important when promoting a new store on the first day?Hints---▲Low price▲Opening ceremony▲Promotional giftsPart II: Situational Dialogue (50%)Directions: In this part you and your pair partner are required to make a dialogue according to the given situation you choose from the following. You’ll have 2 minutes for preparation. Your presentation should not be less than 2 minutes. Your pronunciation, intonation, fluency and cooperation with your partner are taken into account when you are graded.Situations to choose from1. At the AirportMr. Johnson, a businessman from Los Angeles，arrives at Huangyan International Airport. Miss (Mr.) Chen, the secretary of Taizhou Light Industrial Products Import and Export Corporation, is now at the airport to meet Mr. Johnson. Now, make a dialogue according to the given information.2. On the Way to the HotelMr. Johnson and Miss (Mr.) Chen get into the car and on their way to the Phoenix Villa, a well-known hotel in Taizhou. They are talking about the hotel, the city and the schedule for Mr. Johnson’s first day in Taizhou. Now, make a dialogue according to the given information. (Words for reference: Special economic area, Taizhou Economic and Technological Development Area)3. In the Hotel RoomPhoenix Villa is a picturesque place and a very famous hotel in Taizhou which can provide guests a quite comfortable service. Mr. Johnson and Miss (Mr.) Chen are now in the hotel room. Miss (Mr.) Chen is explaining the room service to Mr. Johnson, such as laundry service, time for each meal, etc. Now, make a dialogue according to the given information.4. Inviting the GuestNow Miss (Mr.) Chen is coming to Mr. Johnson’s room to invite him to a banquet. First, they are talking about the room service of the hotel. And then Miss (Mr.) Chen, in the name of General Manager, Mr. Wang, asks Mr. Johnson to take a welcoming banquet at 6:00 pm this evening in Garden Hotel. Mr. Johnson accepts the invitation happily. Now, make a dialogue according to the given information.5. At the Dinner TableMr. Wang, General manager of Taizhou Light Industrial Products Import and Export Corporation, and Mr. Johnson are having dinner together, they talk about the table manners in two different countries, such as how to use chopsticks; and they also refer to various wines. The happy discussion makes them feel so close to each other. Now, make a dialogue according to the given information. (Words for reference: Brandy, Whiskey, Shaoxing Spirits)6. Arranging a Visit for the GuestHaving concluded the business, Mr. Johnson promises to visit some places in the city. Miss (Mr.) Chen arranges a visit to some places of interest in Taizhou. And Mr. Johnson is looking forward to it. Now, make a dialogue according to the given information.(Words for reference: the Ancient Culture Street in Jiaojiang, the Great Wall in Linhai)7: Factory IntroductionMiss (Mr.) Chen is showing Mr. Johnson around a silk products factory and giving a brief introduction.(The factory was built in 1980, but it gained fame only a decade ago. Now, about 3, 000 workers, and about 1, 000 engineers work there. Their products have a large market both at home and abroad. Since1995, the factory has introduced advanced equipment and improved management. The output has seen a rise.) Now, make a dialogue according to the given information.8. Product IntroductionMiss (Mr.) Chen is introducing the product, silk blouses(女衬衫), to the foreign guest, Mr. Johnson. The company deals in a great variety of silk blouses with many countries and regions. Their embroidery (绣花) blouses sell very well among Chinese young customers. And they also enjoy good sales in the international markets. Miss (Mr.) persuades Mr. Johnson to place a large order. Mr. Johnson promises to give a quick reply after consulting with his boss. Now, make a dialogue according to the given information.9: Product IntroductionSupposing you are a sales manager of a computer company, you are going to show the guest how to operate the computer as well as introduce the selling points of your products. Then, you are going to invite the guest to attend the special showing the next week. Now, make a dialogue according to the given information.10. InquiryMr. Allen, an American businessman, is making inquiries about Chinese carpets. Supposing the carpets of your company are handmade of pure Chinese wool and they are resilient (有弹性的)and have fine workmanship(工艺). You can provide Mr. Allen some samples and catalogs which contain some details of the different designs, colors, and sizes. Now, make a dialogue according to the given information.。

BEC商务英语（中级）口语模拟试卷120(题后含答案及解析)题型有：1. INTERVIEWSECTION 1 INTERVIEW (ABOUT 3 MIN)1．What do you like to do during your spare time? /What’s your hobby?How do you spend your weekend?What kind of newspapers or magazines do you read most often?How often do you go to cinema? Do you love pets?What’s your favourite sport?正确答案：I’d like to watch TV or movies/go to the gym/ read novels/...- I always go shopping and have a nice meal with my boyfriend/girlfriend.- I am too exhausted to do anything else on weekend, so I usually just have a good sleep during weekend.- I read Southern Weekly every Thursday, because I think it’s a newspaper with insight.- I like Readers’ Digest very much, and I’ve been reading it since I was in high school.- About two or three times a month, because the visual and sound effects are really amazing!- I seldom go to cinemas, because I can watch whatever I want through the Internet, so why bother?- Yes. I’m a big fun of pets, and I actually have a little puppy. It’s really very very cute.- No, because I’m allergic to their hair.- I like tennis the most, because it gives good practice to every part of the body.- I love golf very much. It’s so elegant and graceful.2．Which level do you hope to reach three years from now?Do you have any plans for further study?Do you have any plans to try another job?Where are you going to live when you retire?Who is your career model? What can you learn from him or her?Have you ever made any three or five year plan for your career?正确答案：- I hope I can be an administrative manager in the middle level of our group.- I’ve decided to work harder so I can be a deputy manager of our department at least.- Yes, of course. The competition is so fierce nowadays, and the knowledge is upgrading very fast.- Yes, I’ll go to a business school to study MBA when I have saved enough money.- Yes. My current job doesn’t match my major at all. I’ll change another job as soon as I get an opportunity.- No. I love my current job, so what I need to do is to learn more about it.- I guess I will still live in this city even if I retire. I am so used to it.- Maybe I’ll move to Hainan, the climate is much better there.- I admire Bill Gates very much, not because he’s rich, but because he has determination and bravery.- x x x is my idol. I hope I can also be a person who makes his contribution to the society.- Yes. I want to be an expert in this field in five years, so there are lots to do if I want to achieve this goal.- No. I am not so sure about what exactly I want to be in the future, so I think I should figure it out as soon as possible.3．Which do you think is the best way to encourage employees?How can you persuade customers to buy your products instead of your competitors’?What makes agood leader?Does any energy waste exist in your company? How do you plan to solve this problem?Are you willing to travel when asked?Can you name some aspects that we should pay special attention to when we have business with foreigners?正确答案：- I think material incentive is the most effective tool to motivate them.- I think most people like being praised.- It’s not an easy question at all, but as for me, I will give them samples to use so they can have a better understanding of our products.- I think good advertisements would be powerful and persuasive, so why not shoot one?- In my opinion, a good leader should be clever, warm-hearted and fair-minded.- I think a good leader must have the charisma so everyone around him or her is willing to act what he or she orders.Yes, some people always leave the office without turning off the lights, computers or air conditioners. I think the best way is to fine anyone who forgets to do the right thing.- I don’t mind leaving for a business once in a while, but if it occurs too often, I’ll have trouble in taking care of my family.- Sure, and I think it’ll be interesting and challenging.Sure. First of all, we must know some basic manners of their country. Then we must make sure that we can understand their language well, and if we can’t, we must find a good interpreter.。

《商务英语听说I》试卷及其答案（本试卷共2页, 考试时间为90分钟）I.Giv.th.English/Chines.Equivalents.（10×1=10分）.1.总....2.年营业..3.毛......4.环保.. 5.圆形6.duty-free7.candidate8.public relations9.subsidiary company10.personnel departmentII.Interpretin.th.followin.conversation.(2×15=30分)1.A: 你毕业于哪所大学？B: 我毕业于山东外国语职业学院。

A: 你什么时候毕业的？B: 我2019年毕业的。

A: 你学什么专业？B: 应用英语A: 你大学成绩怎样？B：还不错, 平均分85分。

A: 你的英语水平如何？B: 我二年级通过了大学英语四级A: 你希望起薪是多少？B: 我想月薪3000元起。

A: 你有什么问题要问我吗？B: 你们的工作时间和福利待遇怎样？A：我们每周工作5天, 偶尔加班。

我们的职员享受人寿保险、健康保险和每年13天的带薪假期, 不包含公共假期。

每年年底, 我们有奖金, 奖金与工作表现和成绩挂钩。

B: 我明白了。

A: 面试就到这里吧。

2.A: 想不到在这遇见你。

你好吗？B：还可以。

好长时间不见了, 目前你在哪高就？A: 我在一家中外合资企业当会计。

你呢？B: 我现在是个体户。

我两年前就下海了。

我与朋友合开了家公司。

A: 你们公司是搞哪一行的？B: 我们专营化妆品。

不过现在生意很难做。

我们处于一种不赚不亏的状态。

你太太怎样？A: 她下岗了。

她所在的企业半年前就倒闭了。

她现在正在找工作呢。

B: 听到这我很难过。

请替我向她问好。

A：我会的, 谢谢。

ⅢTranslating the following sentences(15×3=45分)1.我们公司是作外贸的。

商务英语口语试题及答案一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

A. 会议将在下午2点开始。

B. 会议被推迟到明天。

C. 会议将在上午11点开始。

听录音：[录音内容]答案：A2. 根据所听对话，选择正确的答案。

A. 客户对产品不满意。

B. 客户要求退货。

C. 客户要求换货。

听录音：[录音内容]答案：B二、口语表达（共30分）1. 请用英语描述一次商务会议的流程。

参考答案：In a typical business meeting, there is an agenda that outlines the topics to be discussed. The meeting starts with a greeting, followed by an introduction of attendees. Then, the chairperson leads the discussion according to the agenda. After each topic is discussed, a conclusion or decision is made. The meeting concludes with asummary of the decisions and next steps.2. 请用英语表达你对远程工作的看法。

参考答案：Remote work offers flexibility and can increase productivity for some employees. However, it may also lead to communication challenges and a lack of team cohesion. Companies need to establish clear guidelines and use technology to facilitate effective communication.三、情景对话（共30分）1. 假设你是一家公司的销售人员，客户询问产品价格，请你用英语回答。

BEC商务英语（高级）口语模拟试卷32(题后含答案及解析)题型有：1. SECTION 1 INTERVIEW (ABOUT 3 MIN) 2. SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideSECTION 1 INTERVIEW (ABOUT 3 MIN)1．Task Sheet for Candidate A Task Sheet 1 A: The management: the importance of corporate culture B: Customer relations: how to get a customer coming back for more C: Employee relations; how to tell the boss be is wrong Task Sheet for Candidate B Task Sheet 2 A: Recruitment; how to learn most about a job candidate. B: Employee relations; how to fire a family member. C: Leadership training: how to make a good boss.正确答案：Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Yang Yon, here are your topics. And here are yours, Yon Ming. You can make notes on the paper I gave you during yo~ preparation. All right. Yang Yon, which topic are you going to talk about? Yang Yan: I’d like to talk about B, Customer Relations.Interviewer: OK. You have one minute to talk. Yon Ming and I will listen to you. Yon Ming, after Yang Yan’s talk, you have to ask her a question. Now, Yang Yan, you may start. I’ll ! stop you at the end of one minute.Yang Yon: Customer relations are very important to a company. Since if we have very good customer relations, the customers will come hack and buy more. In my opinion, one effective way of keeping good customer relations is to get into the habit of consistently updating customer information. At every customer touch point, try to learn a little more or verify our existing information. For instance, ask why the customer is buying the larger size rather than the small one. Why choose blue rather than gray? Has he or she been promoted, with a new title and responsibilities? Note any responses to marketing efforts. Keep adding details and making sure the customer profile is up-to-date. We can rely on smart, centralized customer information; we can send specialized offerings to selected customer segments. Use Publisher 2003 to create flyers, postcards or other mailings that send news of customized offers. En, and..Interviewer: Thank you. It’s time. Now, Yan Ming, what is the question you’d like to ask Yang Yon?Yon Ming: Yang Yon, what kind of customer information should you know?Yang Yon: Well, we need to learn details about their habits, profiles, and preferences before we can characterize them.Interviewer: OK. Now, Yon Ming, it’s your turn. Which topic have you chosen, please?Yon Ming: RecruitmentInterviewer: OK. You have one minute to talk. Yang Yon and I will listen to you. Yang Yon, after Yan Ming’s talk, you have to ask him a question. Now, Yan Ming, you may start. I’ll stop you at the end of one minute.Yon Ming: Learning most about a job candidate isvery important. Several things are very important to us. Taking the rime to prepare our interview questions in advance will help pose similar questions to different candidates. Then in addition to the conventional methods of reviewing an applicant’s job history and skills, we should ask questions that give the applicant a chance to explain how they react to specific job situations. Moreover, asking opon-ended follow-ups instead of allowing for a simple one-word answer, give applicants the chance to communicate useful information about themselves. At last, it’s very important to ask exactly how they would do something that is part of the job instead of simply looking at a resume that lists a candidate% areas of experience.Interviewer: Thank you. Time is up. Now, Yang Yan, what is the question you’d like to ask Yan Ming?Yang Yan: Among all the aspects that you’ve mentioned, which one do you think you can judge whether this person is suitable or not?Yan Ming: I think the last one. It’s a kind of knowing their practical ability and will impress me most,Interviewer: Thank you.SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.2．Sale Reduction Your company is an international company which produces electronic productS. Your company’s sales have reduced recently and this situation has lasted for a period of time. You have been asked to submit your ideas on how to increase your company’s sales. Discuss, and decide together:?What problems does the company have which led to such sales reduction??What can be done to increase the sales?正确答案：Interviewer: Well, Song Li and Hou Llang, the last part of this speaking test is a discussion task. Your discussion topic is on this task card. You have about 30 seconds to read it carefully. After you have read the task, you will have a discussion on the given topic. Your discussion time is around three minutes. OK? Now read your task card. Well, can you start your discussion now? I’m going to listen to you and then ask you to stop at the end of three minutes.Hou Liang: Well, I think several problems might lead to our company’s sales reduction. The electronic market becomes more mature and the competition is more drastic. Japanese manufactures, and the U.S. and the German. companies are really competitive which hurt our industries. Many electronic companies’sales begin to reduce. Such environmental impact may be one reason for our sales reduction.Song Li: En, I agree with you. Since our company is internationalized and the global environment of business is very important, it affects all the aspects of our company. The number one global environmental change is the growth of international competition and the opening of free trade among nations.Hou Liang: Yes, in such a serious competition, keeping the sales increasing is not a very easy thing. I think high-quality goods are very important. Japanese manufacturers like Honda andSony won much of the market for automobiles, videocassette recorders, TV sets, and other products by offering global consumers better-quality products than many other countries.Song Li: Better quality is, no doubt, a crucial problem for our sales. Meanwhile, I think another important problem we have is customer service. We don’t have a very complete customer services system. We don’t keep in touch with our customers in time and ask for their feedbacks. So we don’t know whether our products are suitable and good for them.Hou Liang: That’s quite right. Since the first aspect of the definition of quality is meeting the requirements of our customers, both inside and outside the organization. If we don’t have a very complete customer services system and don’t keep in touch with our customers, we really don’t know whether our products meet their requirements or not.Song Li: Right, so after finding those main problems, we should begin to think over what we should do next. I think we can analyze some advanced quality methods and skills which are adopted by many competitive companies. Since global consumers will fast become accustomed to such high quality products.Hou Liang: Good idea. And we should complete our customer services system. We can learn details about their preferences and construct their own files.Song Li: Right, it’s like a database. But we should make it easily accessed and easily manipulated by the staff.Interviewer: Have you had any experience of such a good customer services system?Hou Liang: Yes. I experienced such a good services system in a small company rather than a big one. That company gave me a questionnaire to do when I first bought their products. They always send me some introductions to their new products according to my preferences and after I bought, they always phoned me to ask for feedback.Song Li: Me, too. I got very good services from a middle sized company and they always ask for the degree of my satisfaction and compensate for any defects in time.Interviewer: How important are such experiences to you?Song Li: Actually, it makes me like to buy their products very much. As long ss they have the prod- ucts I need, I always buy from that company.Hou Liang: I like to buy things from that company. Sometimes, when I need something, I phoned that company directly.Interviewer: Thank you, Song Li and Hou Liang.。

商务英语口语考试题目和答案第一篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t have to exchange business cards unless there is a reason to get in contact l ater.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization hasseveral advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with a lower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第二篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.Ican do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in my account.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection isdifficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touch or try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everydaybrands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I think it can be the “lucky”, if you drink the Lucky cola, you will be lucky.Th is is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第三篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional ca n make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and therevolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work many days to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Needn’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? Ifyou are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade or remind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique sellingpoint? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第四篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。

Collaborative task and Discussion1.TeamworkYour company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:•What issues should the programme focus on•What kind of activities should be included2.E-mail NewsletterYour company would like to introduce an E-mail newsletter to send to all staff members regularly. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:•What kinds of articles and information should be included•What the newsletter should look like and how often it should be sent3.Introducing Shift WorkYour company would like to introduce shift work operation to optimize the production progress. You have been asked to co-ordinate the project. Discuss the situation together, and decide:•How to arrange the work schedule•How to match staff to this new work requirement4.Introducing New Ways to Save on Office SuppliesThe company you work for has decided to introduce new ways to save on office supplies, as a part of the overheads reduction plan. You have been asked to co-ordinate the project. Discuss the situation together, and decide:•What are the ways to save office supplies•How to motivate the staff5.Addressing the Problem of OverworkYour company has noticed the signs that employees in your company are overburdened with heavy workloads. You have been asked to make suggestions about how to improve this situation. Discuss the situation together, and decide: •What signs of overwork to do the staff show•What measures should be taken to reduce stress at work6・ Health and Safety PrecautionsTwo accidents happened in your office in the past year that resulted in bodily injuries to some staff members. Your line manager is revising health and safety precautions to eliminate the causes of office injuries. You have been asked to make suggestions. Discuss the situation together, and decide:•What unsafe conditions there are in the office•What precautions should be taken7.Solving the Food Safety CrisisThe confectionary you work for is now facing a serious safety crisis: a small kid was choked on the gel candies you have marketed to children. You have been asked to help solve the problem. Discuss the situation together, and decide:•What should be done with it•How to improve the product8.Advertising for a Job OpeningYour company is going to fill the job vacancy of personnel manager by advertising. You have been asked to make recommendations. Discuss the situation together, and decide:•What type of publication to choose•What should be included in the advertisement9.Planning a Formal Orientation ProgramYour company are discussing about a formal orientation program for new staff.You have been asked to make recommendations about the orientation program. Discuss the situation together, and decide:•Whether it's necessary to organize a formal orientation•What should be covered in the orientation program10・ Losing Managerial StaffSome managers are leaving your company in recent years, and your company is worried about the situation. You have been asked to make recommendations about the situation. Discuss the situation together, and decide:•Why some managers are leaving your company•How to improve the situationIL Making a Good and Sound Promotion PolicyThere is a job opening for sales manager in your company. And it is decided that the opening should be filled from within the company. You have been asked to make recommendations about the promotion policy. Discuss the situation together, and decide:•Why to have promotion-frowithin instead of external recruitment•How to make a good and sound promotion decision12・ Reducing Staff TurnoverThe consultancy firm you work for has been asked to advise a client company which currently has a problem in keeping staff. You have been asked to prepare ideas to help the client company to keep staff turnover low. Discuss the situation together, and decide:•How could the client company recruit the appropriate applicants•What sorts of benefits would encourage staff to staypany Gifts to EmployeesYour company will soon be celebrating the 25lh anniversary and has decided to spend a sum of money on something that will benefit the staff. You have been asked to make recommendations about how to use the money. Discuss the situation together, and decide:•What are the advantages and disadvantages of cash gift•What other ways the money could be used to celebrate the event, while still benefiting the staff14.Managing Time EffectivelySome colleagues in your office spend their days in a frenzy of activities and feel overburdened with work, but achieve very little. You have been asked to make recommendations about how to improve the situation. Discuss the situation together, and decide:•What caused the inefficiency•How to manage time effectively15.Managing StressYour line manager is concerned that some staff are in low spirits and not doing their work efficiently. You have been asked to make recommendations about how to improve this situation. Discuss the situation together, and decide:•Why staff are less efficient in their job•How to help staff to manage their stress16.Capturing a Large Market ShareYour company has just developed a new product of cosmetics. You are asked by your manager to help develop strategies to capture a large market share for the product. Discuss the situation together, and decide:•What should be the pricing strategy•What should be the promotional strategy17.Packaging DesigningYour company has developed a new lipstick. You have been asked to help design the package of the new product. Discuss the situation together, and decide: •What factors should be taken into account•What should be the cost of the package18.Increasing the Price of a ProductYour company is considering whether to increase the price of a product. You have been asked for your views about it. Discuss the situation together, and decide: •Under what market conditions can the company increase the price of the product•Which aspects of the product should be considered19.Customer ServiceYour company is deciding to monitor the quality of service provided. You have been asked to help with this. Discuss the situation together, and decide: •What are the ways to monitor the quality of service•What measures the company can take to improve the quality of service20.Keeping CustomersThe restaurant you work for has been losing customers. You have been asked by your manager to look into the situation. Discuss the situation together, and decide: •What problems there may exist for your restaurant•What measures the restaurant should take to keep customers21.Opening a SupermarketYour company decides to open a supermarket in your city. You have been asked to help with it. Discuss the situation together, and decide:•What factors the company should consider for high sales volumes•How the company can recruit employees。

商务英语口语考试样题本学期要学习课文的第1、2、6、7、8、9、12单元加上求职面试一共8个单元，每个单元提供一个话题。

由于十二单元不确定能否学完，暂时不看。

1. customers:Have you ever experienced a situation that the customer care was very good? What do you think makes good customer care?2. companies：Do you know any famous company related to your major? Please describe one of them briefly.6. retailing：Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping?7. products：What are the four ways in which advertising can work? If you are given an aerobic workout machine, what do you want to advertise it?8. people：What are the differences between men and women in the workplace? Whom do you think is easier to work with, men or women? Why?9. business environment：Many everyday brands used by people can have varying prices throughout the world. What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.12. competition：What are the three strategies which are very important for a company to become a market leader? If your company wants to launch a new product “Lucky Cola”, what do you want to do to make your product more competitive?Job interview:What would you like to do after you finish your studies? (Why?) What are you doing now for the preparation of your future plan?。

商务英语口语测试题第一篇：商务英语口语测试题一、必答题1、向右转2、向左转3、请直走4、对面5、前台6、行李服务7、欢迎光临8、您先请9、英语频道10、房费11、房卡12、单人间13、双人间14、标准间15、西餐厅16、参观工厂17、人力资源部18、请稍等19、财务部 20、总经理21、销售部经理22、售后服务部23、生产部24、员工餐厅25、新疆农业大学26、国际贸易27、请跟我来28、请别挂电话29、电话占线 30、留一封口信31、做（记录）留言32、日程安排33、城市观光34、机场送人35、会议室36、欢迎宴会37、说祝酒词38、接机服务39、辛辣的食品 40、海鲜41、通迅业42、交通业43、电子业 Enjoy your stay with us!I will pick you up at the airportPlease take lift and go up to the 3rd floor.Our sales manager will contact you.The room rate is 339 RMB per night.You booked a double room for two nights.So you will stay from May 1st to 9th ? Lily speaking.I’d like to speak to Mr.Li.This is room reservation.May I help you? The bellboy will show you to your room.Let me show you how to use the room card.Western restaurant is open for breakfast from 8:00a.m.to 11:00p.m.Let me show you around our factory and workshop.We have 121 employees.Our company founded in 1982.Mr.Li works with customer-service sector.Marketing department is responsible for sales and advertisements.Our company is a leading company in the field of manufacturing furniture.Please put me through to room 2105.I have an appointment with Mr.Brown this afternoon.Please feel free to contact with me anytime.Is there anything else I can do for you? I’m sorry to have kept youwaiting so long.Shall I ask waiter for folk, spoon and knife? I don’t like chilly and garlic.Nestle offers food and beverage.I’d like to buy some gifts and souvenirs for my family.Would you like to go sightseeing or shopping this afternoon?CEO is a short form of chief executive officer.There is no answer at the moment.May I propose a toast to our hostess? Thank you very much for your hospitality.The meeting with our general manager will be held at 15:00.Have a nice trip home!We look forward to seeing you again.We have taken courses like English, fiancé，management, and so on.I am going to graduate from university this year.Shall I give you a copy of my resume?1.Please talk with Mr.Black about his two day’s agenda.2.Please take a message when your manager is not in.3.Please see off a guest at the airport.4.Please meet a new customer at the airport.5.Please book a room at a hotel.1.请列举三个西方人的主要节日。