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Towards Computer-Based Tutoring of Help-Seeking Skills Aleven

Towards Computer-Based Tutoring of Help-Seeking Skills Aleven
Towards Computer-Based Tutoring of Help-Seeking Skills Aleven

Towards Computer-Based Tutoring of Help-Seeking Skills

Vincent Aleven

Bruce M. McLaren

Kenneth R. Koedinger

In today’s economic and technological environment, individuals continually face the challenge of acquiring new knowledge and skills. To be successful, people must be “intelligent novices” (Mathan & Koedinger, 2003), able to get up to speed quickly in a new domain. Meta-cognitive skills are often regarded as key to being a good learner (Bransford, Brown, & Cocking, 2000; Palincsar & Brown, 1984; White & Frederiksen, 1998). While these skills are crucial in today’s society, they are addressed insufficiently in the current educational system.

One such meta-cognitive skill is help seeking. The ability to seek help at appropriate times from appropriate sources and to learn from the received help is important simply because it is not possible for the school system to prepare students for all future skill needs. Also, it is often very difficult to learn a new set of skills by oneself, without any help, say, by reading a textbook and doing the exercises, or by searching the Internet and integrating information found in diverse sources. Typically, it is more effective and efficient to selectively enlist the help of a more experienced individual or even to post a query to a specialized forum or mailing list on the Internet (Keefer & Karabenick, 1998). Developmental psychologists view help seeking as a key strategy for developing independent ability and skills (Nelson-LeGall, 1981). A number of studies have shown that individuals who seek help more effectively have better learning outcomes.

However, there is considerable evidence that many individuals do not seek help effectively (Nelson-LeGall, 1987) or avoid seeking help altogether (Ryan, Gheen, & Midgley, 1998; Ryan, Pintrich, & Midgley, 2001). A number of studies have shown that students with greater prior knowledge of a given domain exhibit more effective help-seeking behavior (e.g., Miyake & Norman, 1979; Nelson-Le Gall, 1987; Nelson-Le Gall, Kratzer, Jones, & DeCooke, 1990; Puustinen, 1998). The troubling consequence of this finding is that those students who are most in need of help are the least likely to get it at appropriate times (Karabenick & Knapp, 1988a). There are social barriers to seeking help, such as fear of being seen as incompetent or not getting full credit for task completion (Nelson-LeGall, 1981) and the expectation that one should solve problems independently (VanderMeij, 1988). Other barriers include inaccurate self-assessment, difficulty in judging when it might pay off to persist in trying to solve a task by oneself rather than seek help, and an inability to formulate good questions. Some forms of help require that one reads and understands “technical” text and evaluates how to apply the general knowledge found in textual sources to the problem at hand, which can be challenging. Finally, many students tend to be performance-oriented (e.g., focused on finishing assigned problems) rather than learning-oriented, thus leading to less effective help seeking (Arbreton, 1998; Karabenick, 2003; Ryan & Pintrich, 1997) and learning (Dweck, 1989).

While help seeking has been studied extensively in social contexts, it has been studied only to a very limited degree in the context of computer-based interactive learning environments (ILEs), even though such systems are becoming increasingly commonplace at many levels of education (Aleven, Stahl, Schworm, Fischer, & Wallace,

2003; Karabenick & Knapp, 1988b). By ILEs we mean a broad range of instructional software including for example computer-assisted instruction (CAI, see Eberts, 1997; Gibbons & Fairweather, 1998; Larkin & Chabay, 1992), intelligent tutoring systems, (Corbett, Koedinger, & Anderson, 1997), authentic problem-solving environments (CTGV, 1997; Slotta & Linn, 2000), systems geared towards the adaptive presentation of instructional multi-media materials (Brusilovsky, 2001; Dillon & Gabbard, 1998), and systems focused on guided discovery learning (de Jong & van Joolingen, 1998). The current chapter focuses on help seeking within one particular type of ILE, namely, Cognitive Tutors (Anderson, Corbett, Koedinger, & Pelletier, 1995). These types of systems are designed to support “guided learning by doing.” They offer a rich problem-solving environment, monitor students as they work through problems in this environment, and provide various forms of guidance including hints and feedback. Cognitive Tutors have been proven to be effective in raising students’ test scores in actual classrooms. As of the spring of 2004 they were in use in approximately 1,700 schools nationwide. Thus they are a prime example of a successful technological educational innovation.

While different ILEs are based on very different pedagogical approaches, a feature common to many systems is on-demand help. For example, the Geometry Cognitive Tutor (Aleven & Koedinger, 2002; Koedinger, Corbett, Ritter, & Shapiro,2000), shown in Figure 1, offers two types of on-demand help, in addition to other forms of tutorial guidance such as feedback on students’ stepwise problem solutions. We shall call these two types of help context-sensitive and de-contextual help, reflecting whether or not the help content is tailored, by the system, to the specific learning context . First, at the student’s request, the tutor provides context-sensitive hints with information tailored toward the student’s specific goal within the problem at hand (see the small window

Figure 1:

The Geometry Cognitive Tutor

entitled “Hint” in the middle of Figure 1). Typically, multiple levels of hints are available for any given problem-solving step. Second, the tutor offers de-contextual help in the form of a Glossary window, which the student can use to browse a set of relevant problem-solving principles and to selectively display more information about each (see the window labeled “Glossary” at the bottom-right of Figure 1). Other systems provide similar de-contextual help facilities, as well as a variety of others, for example, hyperlinked textbooks, custom-designed hyperlinked background material (Slotta & Linn, 2000), or links to relevant lecture materials (Mandl, Gr?sel, & Fischer, 2000)1.

1The distinction between context-sensitive and de-contextual help made above does not align neatly with the difference between executive and instrumental help seeking that has long been made in the literature (see, e.g., Nelson-LeGall, 1985). Executive help seeking has been defined as focused mainly on supporting performance or completing a task, whereas instrumental help seeking episodes are concerned with the acquisition of new skills or knowledge. Given that an ILE’s goal is to support learning, ideally, the help facilities of any given ILE would channel students into instrumental help seeking and would not allow executive help seeking, or perhaps allow it only as a last resort, to allow students who get stuck on one step at least to make progress on other steps. The help facilities in the Geometry Cognitive Tutor were designed with these goals in mind. The context-sensitive hints sequences are meant to encourage instrumental help seeking by first presenting hints that explain why the answer is the way it is, before actually giving the answer. However, they do not completely disallow executive help seeking: a student could simply ignore the hint levels that provide explanations and pay attention only to the hints that provide answers. The tutor’s de-contextual help, on the other hand, (i.e., the on-line Glossary of geometry knowledge) never provides answers directly and thus does not seem open to such executive help-seeking strategies. Yet there is a cost: when information is not tailored to the problem-solving step at hand, there is more work to do for the student, which may lower the likelihood that the help-seeking episode will be successful or the likelihood that the student will select this type of help. Ultimately, the type of help that tends to be used

on-demand help is a key feature of many ILEs, it is important to understand to what extent students use it effectively (e.g., to seek help in an instrumental rather than executive manner) and to what extent the proficient use of help facilities helps students learn better. Certainly the literature on help seeking in social contexts, as indicated above, has illustrated the impact of proficient help seeking (or lack thereof) on student learning. On the other hand, researchers in the field of ILEs have only just begun to study help seeking as an important influence on student learning (for a recent overview of the literature, see Aleven et al., 2003). Some studies have provided evidence that the proficient use of the help facilities offered by an ILE can lead to higher learning outcomes (Renkl, 2002; Wood, 2001; Wood & Wood, 1999). For example, Renkl (2002) found that adding on-demand help to a system that presents students examples to study leads to better learning outcomes. Wood and Wood (1999) studied help seeking with a small-scale intelligent tutoring system and found that students with lower prior knowledge tended to have higher learning gains if they used help more frequently.

However, those same studies, as well as others, have presented evidence that students often use the help facilities of ILEs in ways that are not conducive to learning (Mandl, Gr?sel, & Fischer, 2000). For example, Renkl (2002) identified a group of students with low learning gains who did not use help very frequently. Wood and Wood (1999) found that students with lower prior knowledge were the least likely to use help in an adaptive manner. Unfortunately, such students arguably needed help the most. Aleven and Koedinger (2000), in a classroom study involving the Geometry Cognitive Tutor of

more effectively (i.e., in a more instrumental fashion) is an empirical question. Later in the chapter we present data related to that question.

Figure 1, found evidence of widespread help abuse (e.g., over-use of help) and to a lesser degree of help avoidance. One goal of this chapter is to present data from this study, documenting students’ help use with the Geometry Cognitive Tutor. We believe this evidence to be especially compelling, as it comes from actual classroom use of the tutors.

To interpret these results and adequately address the causes of ineffective help seeking in ILEs, it is important to understand both the system’s and the student’s contribution to the problem. With respect to the system’s contribution, it is important to understand the influence on students’ learning of various factors in the design of help systems. Only a small number of studies have been done in this area. These studies found that the effectiveness of on-demand help often depends on the content of the help messages given by the system. For example, in a study in which the subjects tried to learn, by exploration, how to use a simple computer drawing program, Dutke and Reimer (2000) found that explanations of what to do were less effective in supporting learning than explanations of the functioning of the drawing program that the students were trying to master (Dutke and Reimer used the term operative help and function-oriented help, respectively)2.

2 One could view the central question of this study as: “Which type of help is more instrumental, in the Nelson-LeGall (1985) sense, operative help or function-oriented help?” Dutke and Reimer’s results show that in a context of learning software by task-oriented discovery, function-oriented help is more instrumental. We note further that the distinction between operative help and function-oriented help is orthogonal to that made earlier between context-sensitive and de-contextual help. The function-oriented help and operative help used in the Dutke and Reimer study is not context-sensitive in the way that the hints of the Geometry Cognitive Tutor are – that is, neither type of help refers to specific information in the

Similarly, studies of the content of feedback messages given by ILEs (i.e., messages that were given at the system’s initiative rather than the student’s) have shown an effect of such factors as whether the help message draws attention to the students’goals (McKendree, 1990), the degree of interactivity (i.e., the extent to which students are asked to answer questions when receiving system feedback), and whether the help is couched in abstract or concrete terms (Arroyo, Beck, Beal, Wing, & Woolf, 2001; Arroyo, Beck, Woolf, Beal, & Schultz, 2000).

A second goal of this chapter is to present research aimed at understanding how two additional factors related to the help content may have helped shape students’ help-seeking behavior with the Geometry Cognitive Tutor, namely, (1) whether the system’s help messages focus solely on domain-specific skills and knowledge or whether they also mix in advice at the meta-cognitive level, and (2) the number of levels of help given to the students.

In addition to studying how system design may contribute to good or poor help use, it is important to understand the student’s contribution. As mentioned, many factors may contribute to poor help-seeking behavior. Our research focuses on the hypothesis that students would learn more effectively, across a range of domains, if they had better help-seeking skills. From this viewpoint, help seeking is a meta-cognitive skill that must be acquired and that may be open to instruction. This view is consistent with studies that show the success of instructional programs that focus on teaching other types of meta-cognitive skills, such as self-explanation (Bielaczyc, Pirolli, & Brown, 1995),

given problem or explains how a problem-solving principle applies. It is not clear however that greater context-sensitivity would be appropriate in the given discovery learning context.

comprehension monitoring (Palincsar & Brown, 1984), monitoring problem-solving progress (Schoenfeld, 1987), and self-assessment (White & Frederiksen, 1998). In developing instruction on help-seeking skills, we aim to take advantage of the unique qualities of Cognitive Tutors: Given their proven effectiveness in teaching domain-specific skills and knowledge, it is plausible that they could also help students learn to seek help more effectively. We hypothesize that such support for help seeking would help students to learn better at the domain level but also help them to become better help seekers and thus better future learners. The question whether an ILE can be effective in fostering meta-cognitive skills such as help seeking has not, to our knowledge, been addressed in the literature on ILEs. One possible exception, in which some interesting but preliminary results were reported, is the work of Luckin and Hammerton (2002) on “meta-cognitive scaffolding.”

The third goal of this chapter is to present ongoing work aimed at extending the Geometry Cognitive Tutor so that it provides tutoring on students’ help-seeking behavior, in addition to assistance with geometry problem solving. The extension to the tutor, called the Help-Seeking Tutor Agent, will be able to evaluate at any point during a tutoring session whether the student could benefit by asking for help, in light of how difficult the given step is estimated to be at that point in time for that particular student. It will comment when the student makes unnecessary or too-rapid help requests and also when the student refrains from asking for help in situations where it would likely be beneficial. This approach will be implemented within the “model tracing” paradigm that underlies the Cognitive Tutor technology (Anderson et al., 1995). In this paradigm, a tutoring system uses a cognitive model, essentially a simulation model of student

thinking that can be executed on the computer, to monitor students’ individual approaches to problems and provide guidance as needed. For example, the Geometry Cognitive Tutor employs a cognitive model of problem-solving skill in the domain of geometry to monitor students’ solution steps and to provide hints and feedback. Similarly, the Help-Seeking Tutor Agent uses a cognitive model of help seeking to evaluate students’ help-seeking behavior. Thus, a key challenge in creating this tutor is the implementation of a detailed model of adaptive help-seeking behavior. We have created an initial model the shares some traits with models of help seeking that have been presented in the literature on help seeking (Nelson-LeGall, 1981; Newman, 1998) but is considerably more detailed. Further, it is a computational model, meaning that it can be executed on a computer to make (real-time) predictions about help seeking and to provide tutoring.

In summary, we will present data about students’ use of the help facilities of the Geometry Cognitive Tutor and document the difficulties that students have in using help effectively. We then present progress made toward addressing those difficulties with respect to both solution approaches outlined above, including preliminary data investigating the influence of two factors on students’ help use, namely, the mixing of cognitive and meta-cognitive advice, and the number of hint levels. We also present our initial cognitive model of help seeking that will form the basis for extending the Tutor so that it helps students become better help seekers. Finally, we describe an experiment to evaluate whether this tutor actually improves students’ help-seeking ability and whether they learn better as a result.

The Geometry Cognitive Tutor

Cognitive Tutors are a form of intelligent instructional software, designed to help students as they learn a complex cognitive skill (Anderson, et al, 1995). This type of tutoring software provides support for learning by doing in the form of context-sensitive hints, feedback, and individualized problem selection. Carefully integrated with classroom instruction, Cognitive Tutors for high-school algebra and geometry have been shown to be about one standard deviation better than traditional classroom instruction (Koedinger, et al., 1997; 2000) and have also been shown to be instrumental in enhancing student motivation (Schofield, 1995). Currently, Cognitive Tutors for Algebra I, Algebra II, and Geometry are disseminated nationwide by a company spun off from our research group (see http://www/https://www.doczj.com/doc/829817311.html,). As of the 2003-2004 school year, the Algebra I Cognitive Tutor is used in 1,500 schools around the country, the Geometry Cognitive Tutor in 350 schools.

The Geometry Cognitive Tutor?, shown in Figure 1, is an integrated part of a full-year high-school geometry course (Aleven & Koedinger, 2002). Both the tutor and the curriculum were developed by our research group. Following guidelines of the National Council of Teachers of Mathematics (NCTM, 1989), the tutor presents geometry problems with a real-world flavor. In these problems, students are given a description of a problem situation plus a diagram and are asked to calculate unknown quantities such as angle measures, segment measures, the area of 2D shapes, etc. The tutor offers a rich problem-solving environment in which students can work with both a tabular and diagrammatic representation of the problem and get assistance from a symbolic equation solver tutor if their solution requires it.

As students enter the values for the unknown quantities into the table (shown on the left in Figure 1), the tutor provides feedback indicating whether the entry is correct or not. In the Angles unit, the unit of the tutor curriculum dealing with the geometric properties of angles (most of the data presented in this chapter pertain to this unit), students are asked also to provide brief explanations for each numeric answer by indicating which geometry theorem or definition justifies it (e.g., “Triangle Sum”). They can either select explanations from the tutor’s online Glossary, described further below, or they can type the explanation into the tutor’s table. Students are allowed to move on to the next problem only when they provide correct answers and explanations for all steps.

As mentioned, the tutor provides two forms of on-demand help. The tutor’s online Glossary lists important theorems and definitions of geometry and illustrates each with a simple example diagram (Figure 1, center). This type of help is de-contextual: the information that is presented is not tailored to the specific problem that the student is working on. The students can use the Glossary freely as they work with the tutor. The Glossary also functions as a menu from which students can select the reasons that justify their steps, saving them the effort of typing the name of the theorem. Given that the de-contextual help does not directly provide answers, one might regard it as instrumental help as defined by Nelson-LeGall (1985). Ultimately, though, whether this type of help (or any type of help) is instrumental in helping students learn is an empirical question, the answer of which depends not only on the help itself but also on whether and how students use it.

Further, the tutor provides context-sensitive hints at the student’s request with information on how to complete the next step in the given problem (Figure 1, window in the middle of the figure). For each step, between 5 to 8 levels of hints are available,depending on the specific geometry skill involved. Each hint level provides increasingly more specific advice (see Table 1). The hints were designed not just to communicate to the student which problem-solving principle is applicable and how it applies, but also to communicate a strategy for how they might find an applicable principle, if they were not able to recall it from memory. The early hints in each sequence suggest that the student undertake a Glossary search using a cue identified in the problem (e.g., that the problem

Table 1: Example Hint Sequence in the Geometry Cognitive Tutor

Hint Text

General Hint Plan 1.As you can see in the diagram, Angles LGH and TGH

are adjacent angles. Together they form line HI. How

can you use this fact to find the measure of Angle

TGH?

Identify key problem feature (“adjacent angles”)2.Look in the Glossary for reasons dealing with adjacent

angles.

Recommend use of Glossary to look up relevant info 3.Some rules dealing with adjacent angles are

highlighted in the Glossary. Which of these reasons is

appropriate? You can click on each reason in the

Glossary to find out more.

Help reduce Glossary search 4.If two angles form a linear pair, the sum of their

measures is 180 degrees.

Angle TGH and Angle LGH form a linear pair.

Identify relevant problem-solving principle

5.The measure of Angle TGH plus the measure of Angle LGH is equal to 180 degrees.

6.

The measure of Angle TGH is equal to 180 degrees minus the measure of Angle LGH.Discuss how principle can be applied 7.m ∠TGH = 180° - m ∠LGH

involves an isosceles triangle or supplementary angles). An intermediate hint highlights a few potentially relevant geometry rules in the Glossary, in case the student was not successful in determining which rule is applicable. The later hints in each sequence discuss how the rule can be applied to find the targeted angle measure. Each hint sequence “bottoms out” by stating a simple algebraic expression that describes how to find the unknown quantity. In other words, the bottom-out hint typically comes very close to giving students the answer for the current step in the problem. Thus, the hint sequences progress from indirect help (hints, really), to direct help. One might say that the earlier help levels provide instrumental help (Nelson-LeGall, 1985), whereas the last level (the bottom-out hints) provide executive (Nelson-LeGall, 1985), or expedient (Butler, 1998), help. As before, we caution that judgments as to whether a particular type of help is instrumental or are better made after the fact, based on data relating help use and learning outcomes.

Like all Cognitive Tutors (Anderson, et al., 1995; Koedinger, et al., 1997), behind the scene the Geometry Cognitive Tutor uses a cognitive model to monitor students as they solve problems. The cognitive model represents the skills targeted in the instruction as a set of production rules, following the ACT-R theory of cognition and learning (Anderson & Lebière, 1998). An example of such a skill would be applying the triangle sum theorem to calculate an unknown angle in a triangle, given the measures of the other two angles in the triangle. The cognitive model is an executable simulation of student problem solving. That is, the system can run the model to solve problems step by step in the same manner that students must learn. This executable cognitive model is key to the tutor’s ability to monitor and evaluate students’ activities, for which it uses an algorithm

called “model tracing.” When the student attempts to answer a tutor question (e.g., enters a numeric value into the tutor’s table), the system runs the model to find out what steps it would take in the same situation and gives feedback to the student by comparing the student’s solution step to those generated by the model. Similarly, when the student requests a hint, the system runs the model to generate possible steps, selects the best one, and then produces hint text using templates attached to the production rule in the model that are involved in generating that step.

Cognitive Tutors keep track of the student’s knowledge growth over time by means of a Bayesian algorithm called knowledge tracing (Corbett & Anderson, 1995). The algorithm is invoked at each problem-solving step to update the tutor’s estimates of the probability that the student knows the skills involved in that step. Whether the estimate is incremented or decremented depends on whether the student was able to complete the step without errors and hints. The tutor uses the estimated probability of skill mastery to select problems and make pacing decisions on an individual basis. It displays these estimates in a “skillmeter” window, shown at the top right in Figure 1, to inform the students about their progress. Skills for which the tutor’s estimate exceeds a certain threshold (set to .95) are considered to be “mastered” and are “ticked off” in the skillmeter window. Once the student has reached mastery for all skills, the tutor advances her to the next section of the curriculum. Students tend to be quite aware of this advancement criterion and often keep a close eye on their skillmeter window Students’ help-seeking patterns

In this section, we present data about students’ help-seeking behavior while using the Geometry Cognitive Tutor. We assess this behavior by comparing it to reasonable

predictions about that behavior. We also report how various measures of help use correlate with students’ learning outcomes.

Data collection

The data presented in this section were collected during a classroom study whose goal it was to assess the added value of having students explain their problem-solving steps (Aleven & Koedinger, 2002). The participants were assigned to two conditions, each working with slightly different versions of the tutor. Students in the Explanation condition explained their problem-solving steps (i.e., justified their steps by citing the relevant geometry rule, as described above). Students in the Problem-Solving condition used a tutor version that did not require that they explain their steps (i.e., the table in the tutor interface did not have boxes for entering “Reasons”). Since in this chapter we are not primarily interested in the effect of having students explain, we report the results of both conditions together, except where noted.

The study took place in the course of regular instruction with the Geometry Cognitive Tutor in a suburban school in the Pittsburgh area. The study involved the students in two periods of a Geometry Cognitive Tutor course taught by the same teacher and his assistant. The students were mostly 10th-graders, that is, 15 and 16-year olds. A total of 41 students completed the experiment. During the study, about 50% of the time was devoted to classroom and small-group activities. The other 50% of the time the students worked on the tutor’s Angles unit, one of the six units that make up the full-year curriculum of the tutor. The students completed a pre-test and post-test before and after their work on the tutor. These tests included questions similar to those encountered on the tutor and included transfer problems as well. The pre-test and post-test data indicate that

there were significant learning gains, attributable to the combination of work on the tutor and classroom instruction (Aleven & Koedinger, 2002).

As the students worked with the tutor, detailed logs of the student-tutor interactions were collected. The log data were analyzed to explore patterns of students’use of the tutor’s help facilities, that is, the tutor’s context-sensitive hints and the tutor’s (de-contextual) on-line Glossary.

Use of context-sensitive help

We looked at a number of variables reflecting the students’ use of the tutor’s on-demand hints. As mentioned, these hints are context-sensitive: they provide information tailored to the particular problem-solving step that the student is working on. We expected that students, to the extent that they were good help seekers, would request help from the tutor when faced with a step that looked unfamiliar or when they had made an error, as indicated by the tutor’s feedback, and were not sure how to fix it. We predicted further that good help seekers would use the hints deliberately, that is, read them carefully in order to decide whether they now had enough information to try the step with reasonable confidence or whether they needed to look at a more detailed hint. Finally, we expected that the students, as they became more proficient with a given skill, would request less detailed help from the tutor (i.e., would request to see fewer hint levels).

As it turned out, the students used the tutor’s context-sensitive help on 29% of the answer steps and 22% of the explanation steps. By “step” we mean a subgoal in the problem, or equivalently an entry in the tutor’s answer sheet. Students requested to see a hint before their first attempt at answering on 12% of the answer steps and 9% of the explanation steps. We do not have a firm basis for making a numerical prediction as to

what the optimal rate of help use should be. However, it is clear that help use and errors should to some degree be balanced, that is, should be roughly equal. If students made many errors without asking for help, this would not be good. But neither would it be good if students asked for hints very often while making very few errors. In our data, students made one or more errors on 36% of the numeric answer steps and 37% of the reason steps. Thus, while the frequency of help use was somewhat lower than the error frequency, help use and errors seemed reasonably balanced. After all, it is quite likely that some errors are slips that can be fixed quite easily without requiring assistance from the system. On the other hand, the expectation that students, when faced with an unfamiliar step, would not guess an answer but would request help first was not fully borne out. Regardless of the precise criterion one uses for deeming a step to be “unfamiliar,” it seems unlikely that only one out of every 10 steps would be unfamiliar when students were working in a novel domain. As further evidence of help avoidance, the students had a tendency to resist asking for a hint, even after making multiple errors on a given step. Details can be found in Aleven and Koedinger (2000).

We also looked for evidence that the tutor’s help messages helped to improve students’ performance with the tutor, that is, that they made it easier for students to complete tutor problems (see Table 2). Overall, students made fewer errors on answer attempts that followed a hint request than on steps where their first action was an answer attempt (82% correct v. 62% correct). Further, after a student made one or two errors on a step, asking for help as the next action reduced both the number of subsequent errors as well as the time needed to complete the step (Aleven & Koedinger, 2000). Thus, the help messages aided performance. Similar evidence that the use of context-sensitive help in an

intelligent tutoring system aids performance was found in other studies as well (Anderson, Conrad, & Corbett, 1989; McKendree, 1990). It does not necessarily follow however that students’ help use led to more efficient or effective learning. In order to support that conclusion, one would need to compare learning results obtained with tutor versions with and without hints.

Finally, we looked at a number of variables that relate to how deliberately students used the help messages (see Table 3). The students spent one second or less with as much as 68% of the hints at intermediate levels, meaning that their next action after requesting the hint (often this was the next hint request) occurred in less than one second.By “intermediate levels” we mean all levels but the last. Also, students spent an average of 2.3 seconds per intermediate hint, which seems inadequate to read and interpret it and assess whether one knows enough to enter the answer. Further, on 81% of the steps on which students requested hints, they requested to see all hint levels including the bottom-out hint. As mentioned, the tutor’s bottom-out hints stopped just short of handing students the answer. These data point to frequent use of a strategy in which students click their way through all hint levels as quickly as they can until they reach the bottom-out hint. In other words, the majority of the time, the students choose to use the tutor’s context-sensitive hints in (what appears to be) highly executive fashion. This “gaming”

Table 2: The effect of hints on subsequent performance (i.e., performance on answer

attempts immediately following a hint)

%Correct after

intermediate hint

%Correct after bottom-out hint %Correct after any hint %Correct when first action is answer attempt 64%87%82%62%

behavior has been studied in other work with Cognitive Tutors (Baker, Corbett, & Koedinger, 2004).

Summing up the findings with respect to students’ use of the tutor’s context-sensitive hints, while the students appeared to use the tutor’s context-sensitive help with appropriate frequency and while this type of help assisted students in completing the tutor, on closer scrutiny, students’ help use left much to be desired. In particular, the expectation that the students would use the context-sensitive hints in a deliberate manner was not met. Quite the contrary, the students very frequently used hints to get answers quickly, without careful reflection on the answer. In addition, there was evidence that the students avoided hint use at moments in which it would have been appropriate, namely, when faced with unfamiliar steps or after making multiple errors on a step. The observed preoccupation with bottom-out hints is undesirable. In order to learn from being giving the right answer (in this case, the bottom-out hint), one needs to construct an explanation of why the right answer is right (Anderson, et al.,1989). The finding that students focused on the bottom-out hints was not consistent with our expectation that students would need increasingly less detailed help as they became more proficient. The finding is also inconsistent with results from an earlier study with a Cognitive Tutor for Lisp Programming, which showed that the average number of hints requested was 1.5 out of 3 hints (Anderson, personal communication).

Use of de-contextual help

如何写先进个人事迹

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的主体,要下功夫写好,关键是要写得既具体,又不繁琐;既概括,又不抽象;既生动形象,又很实在。总之,就是要写得很有说服力,让人一看便可得出够得上先进的结论。比如,写一位端正党风先进人物的事迹材料,就应当着重写这位同志在发扬党的优良传统和作风方面都有哪些突出的先进事迹,在同不正之风作斗争中有哪些突出的表现。又如,写一位搞改革的先进人物的事迹材料,就应当着力写这位同志是从哪些方面进行改革的,已经取得了哪些突出的成果,特别是改革前后的.经济效益或社会效益都有了哪些明显的变化。在写这些先进事迹时,无论是先进个人还是先进集体的,都应选取那些具有代表性的具体事实来说明。必要时还可运用一些数字,以增强先进事迹材料的说服力。 为了使先进事迹的内容眉目清晰、更加条理化,在文字表述上还可分成若干自然段来写,特别是对那些涉及较多方面的先进事迹材料,采取这种写法尤为必要。如果将各方面内容材料都混在一起,是不易写明的。在分段写时,最好在每段之前根据内容标出小标题,或以明确的观点加以概括,使标题或观点与内容浑然一体。 最后,是先进事迹材料的署名。一般说,整理先进个人和先进集体的材料,都是以本级组织或上级组织的名义;是代表组织意见的。因此,材料整理完后,应经有关领导同志审定,以相应一级组织正式署名上报。这类材料不宜以个人名义署名。 写作典型经验材料-般包括以下几部分: (1)标题。有多种写法,通常是把典型经验高度集中地概括出来,一

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汉堡——欧洲中心 汉堡港一直是欧洲以及全球外贸运输链条的中心,汉堡是德国和正在兴起的北欧市场的重要门户。众多国际工业、贸易、物流、航运公司都把汉堡当做他们进出口贸易的通道。 国际航运公司如地中海(MSC)、马士基、东方海外( OOCL)、达飞轮船(CMA CGM)、赫伯罗特(Hapag-Lloyd)、汉堡航运(Hamburg Süd)、日本邮船(NYK Line)、商船三井( MOL) 、中远集装箱运输(COSCO)、中海集团、Grimaldi、阳明(Yang Ming) 等都在汉堡开展业务,许多公司还把他们在德国或欧洲的总部办公室设在汉堡。 汉堡物流位置 物流基地汉堡/顶级物流 汉堡是欧洲发展最快、最高效的物流基地。 在汉堡,约5700家物流公司提供了一整套的增值服务——从运输、储藏、加工、质量控制、包装、试运行、配送、货运管理到运输保险、海关放行、结账开发票。他们在世界范围内组织成了一个完整的供应链。 各种工业、贸易公司从这种综合的服务组合中收获到了很多好处。像Airbus , Still, H&M, Olympus 和Beiersdorf多年来一直将汉堡当做增值服务链的中心,此有助于汉堡吸引新的业务。为了持续满足需求,到2015年,汉堡将为感兴趣的投资者提供大约320公顷的物流基地。 汉堡——欧洲最大的铁路港口 自1999年起,汉堡港每年的铁路运输量增长了大约80%,达到了四千万吨。集装箱运输量增长了170%,达到180万个标准箱。现在每天都有超过220辆货运火车进出汉堡港。在德国甚至 欧洲,没有其它任何一个港口可以提供如此密集的铁路货物运输网络。汉堡港期望,到了2015年,每天可以处理450到500辆货运火车。这种大幅度的增长可以通过集装箱运输来保证:在 不久的将来,汉堡港预计可以通过铁路运输处理450万个标准箱。

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读书的好处是显而易见的,但是,在社会发展日新月异的今天,依然不乏对读书,对知识缺乏认知的人,《今日说法》中我们反复看到农民工没有和用人单位签订劳动合同,最终讨薪无果;屠户不知道往牛肉里掺“巴西疯牛肉”是犯法的;某父母坚持“棍棒底下出孝子”,结果伤害了孩子的身心,也将自己送进了班房……对书本,对知识的零解读让他们付出了惨痛的代价,当他们奔波在讨薪的路上,当他们面对高墙电网时,幸福,从何谈起?高质量的生活,从何谈起? 读书,让我们体会到“锄禾日当午,汗滴禾下土”的艰辛;读书,让我们感知到“四海无闲田,农夫犹饿死”的无奈;读书,让我们感悟到“为报倾城随太守,西北望射天狼”的豪情壮志。 读书的好处在于提高了生活的质量,它填补了我们人生中的空白,让我们不至于在大好的年华里无所事事,从书本中,我们学会提炼出有用的信息,汲取成长所需的营养。所以,我们要认真读书,充分认识到读书对改善生活的重要意义,只有这样,才是一种负责任的生活态度。 小学生个人读书事迹2 所谓读一本好书就是交一个良师益友,但我认为读一本好书就是一次大冒险,大探究。一次体会书的过程,真的很有意思,咯咯的笑声,总是从书香里散发;沉思的目光也总是从书本里透露。是书给了我启示,是书填补了我无聊的夜空,也是书带我遨游整个古今中外。所以人活着就不能没有书,只要爱书你就是一个爱生活的人,只要爱书你就是一个大写的人,只要爱书你就是一个懂得珍惜与否的人。可真所谓

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上图为嘉本纳沙威浓(也称为赤霞珠Cabernet Sauvignon) 穗乐仙- Shiraz( Syrah ) 穗乐仙是古典红酒用葡萄中的王子。属中浓度酒体,在嘉本纳沙威浓与贝露娃之间,具藏酿价值。完全成熟时,如上等贝露娃一样质地柔滑而浓郁。穗乐仙是一种晚熟品种,色泽较深,在温暖的土质如花岗岩土壤中生长最佳。但如种植过密,它所特有的桑椹果香和黑胡椒味就会变淡。 上图为穗乐仙,也称为设拉子-Shiraz(Syrah) 梅乐- Merlot 梅乐也是最受欢迎的红葡萄品种。梅乐之所以受欢迎是因为它早熟、鲜嫩且多产,可以用来大量酿制美味而柔滑的葡萄酒。也可以广泛用作与其它葡萄品种混合成成熟平衡的红酒。梅乐在较凉的地方长势良好。

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葡萄品种介绍

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1. CentrothermPECVD 设备概况 Centrotherm 设备的基本功能单元包括:硅片装载区域、热风排风柜、炉体、气体系统、真空系统;同时,在装载区域配备了垂直层流系统,用于净化空气,设备的简要示意图如下图所示: 俯视图 平视图 2.工作流程介绍 操作控制单元 硅片装载区 炉体 特气柜

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装满的石墨舟由硅片装载系统送入石墨舟装载位置;(3)提升系统会将新装满的石墨舟送到SiC桨上;(4)软着陆系统会把石墨舟送入石英管,然后桨退出,关闭炉门,工艺开始允许;(5)之后,提升系统把刚刚在存储位置冷却的石墨舟送到滑轨上,由滑轨送到外界的自动硅片装载系统中。 全自动硅片装载系统,通过石墨舟传输系统可以把石墨舟送到自动化系统中,包括以下组件:石墨舟提升、石墨舟存储、石墨舟传输系统。 3.工艺步骤介绍 1. 工艺开始(processing started ) 2. 充氮(fill tube with N2) 3. 桨在高位进舟loading boat (paddle in upper position) 4. 桨降至低位paddle moves downwards 5. 桨在低位移出管外move out (paddle in lower position ) 6. 管内抽真空并作压力测试(evacuate tube and pressure test)

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