2020届新高考高三英语书面表达作文讲义（三十）
投诉信写作常用提分句式整理与真题练习
投诉信结构
第一段：开门见山说明写作目的-投诉。
第二段：说明投诉问题、后果并提出要求。
第三段：希望给予考虑并期待对方尽快回复。
一、常用句式
01
开头句
开门见山，说明写作目的：投诉。
1. I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about the poor service in your restaurant/ the poor quality of your products of your company.
我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆糟糕的服务/你公司糟糕的产品质量进行投诉。
2. I'm writing to you to complain about...and ask for solutions to the problem as soon as possible.
我写信是投诉...并要求尽快解决问题。
3. I'm writing to express my dissatisfaction about ... I bought/purchased from your company.
我想要表达我对从你们公司买的...的不满。
02
正文句
说明投诉问题、后果，并提出合理建议。
1. In the first place, .... In addition, .. Under these circumstances,
I find it hard to do...
首先，...而且，... 在这样的情况下，我很难...。
You can imagine how upset I was ( to do sth)!
你能想象(...) 我是多么的难过啊！
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it,
I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.
它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.
现在这个问题一直在困扰我。
6. I demand either a new... should be posted to me immediately or I should be give a full refund.
我要求马上寄给我新的...或者给我全额退款。
7. Can you change a new one for me as soon as possible?
你们可以尽快给我换件新的吗？
8. I insist you change a new one for me or give me a refund（退款）. 我坚持你们给我换件新的或者给我退款。
9. I demand that she should make an apology to me face to face.
我要求她当面向我道歉。
10. Worse still
更糟糕的是
to my anger
to my disappointment
使我生气/失望的是
There is something wrong with...
...有问题
change it for a new one
=change it for another one
换新的
make an apology to me
apologize to me
向我道歉
03
结尾句
希望给予考虑，并期待对方尽快回复。
1. Thanks for your consideration.
感谢你的考虑。
2. I hope you will give due attention to this matter.
我希望你给予此事应有的重视。
3. I believe you will take my complaint seriously.
我相信你会认真考虑我的投诉。
4. I'll appreciate it if my demand is met.
如果我的要求被满足，我会非常感激。
5. I'm looking forward to your early reply.
期待着你早日答复。
6. I hope you will deal with my complaint at your earliest convenience. 我希望你们能尽早处理
二、范文
1) 你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：1. 词数80词左右 2. 可适当增加细节，使行文连贯 3. 开头结尾已给出，不计入总词
To whom it may concern,
I am one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Sincerely,
Li Hua
2) 汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn't help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn't seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation.
I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely,
Tom
2017高考英语书面表达投诉信写作 A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律： 第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。 第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1.I am writing to complain about…\ I am writing to make a complaint about…\ I am w riting to express my dissatisfaction about… 2.There is something wrong with… I bought. For one thing, ..…; for another thing … 3.I can hardly bear \tolerate …any more. 4.I hope you can consider my suggestions and improve the situation 5.I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6.I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但
英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式
英文投诉信的写作 假设你是李华，于2016年9月26日购买的一部iPhone7手机有质量问题，要求商店更换。请根据下列要求，用英语给该店经理写一封投诉信。 要点：1.问题：手机无法上网，不能视频聊天；店内暂无配件，需要一个月才能修好。 2.要求：公司应尽快予以更换或退款。 注意：1.词数100左右； 2.开头和结尾已为你与好，不计入总词数。 参考词汇：配件sparepart DearSir， ___________________________________________________________
___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ______________. Thankyouforyourconsideration. Yourssincerely， LiHua [审题] 这是一封投诉信，是写给相关部门或负责人，表达对产品不满的信件。我们在信中要明确写出自己的不满之处，对相关部门或个人表达采取一定的合理措施来解决问题的期望。 写投诉信时语气要坚定，应重点表明投诉的原因，叙事客观、准确、简洁。要证明责任确实在对方，还可以说明由此给你带来的不便或伤害，以加强投诉的力度。在表达自己的不满或抱怨时，用语要把握分寸，即有力度又不失风度。最后提出的解决办法应切实可行。
08投诉信 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. 1. 写作方法 ①首段：注意客观、礼貌 a. 自我介绍； b. 引出投诉内容； c. 表明目的要求。 ②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯地提出问题； b. 提出改进建议，表明希望如何解决； c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 ③尾段：提出解决方案，不用展开，注意中肯、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决； b. 有时可就问题的解决限定时间； c. 对有关人员的努力表示感谢； d. 希望尽快得到满意答复。 2. 写作流程图
高考英语写作模板大全 这篇文章汇集了邀请信、建议信、口头通知、申请信、投诉信和道歉信的篇章布局和首段、中段、尾段涉及到的重要句型，对学生的高考英语写作会有直接的帮助。 一. 邀请信 【篇首句】介绍自己，简要说明活动，并邀请对方。 ⒈I’m Li Hua from Yucai School，the president of the Student Union. 我是来自育才学校的李华，学生会主席。 ⒉An English speaking contest of our school will be held on August ⒍我们学校有一场英语演讲比赛将在8月6号举行。 ⒊There will be a party in my garden on Sunday. 周日，在我的花园里会举行一场聚会。 ⒋I’d like to invite you to judge it. 我想邀请你做它的裁判。 ⒌I’m writing to invite you to…我写信是邀请你…… ⒍I wonder if you can come to…我想知道你是否能来…… ⒎We sincerely hope you can attend it. 我们真诚希望你能够参加。 ⒏It’s my pleasure/a great honour for me to invite you to…我很荣幸的邀请你…… ⒐It’s a pity that you have to go back to America soon. So a farewell party for you will be held in the Sun Club this Saturday evening. Could you come at 6:00 pm? 很遗憾你不久就要回美国了。所以，这周六，在阳光俱乐部我们会为你举行一个欢送会。下午六点你能来吗？ 【篇中句】介绍活动具体内容，并说明受邀人参加理由。 ⒈It will begin at 2:00 pm and last two hours, during which time 15 well-prepared contestants will deliver their speeches. 它将于下午两点钟开始，四点钟结束，在此期间将会有十五位准备充分的参赛者发表演讲。 ⒉We will start at 8:00 am and arrive there at 9:00. 我们将会在上午八点出发，九点到达那里。 ⒊During the afternoon, we’ll…together. 下午，我们会一起…… ⒋Remember to take water and lunch with you. 记得带上水和午餐。 ⒌By the way, you may take Bus No. 322 in front of your apartment and it will take you directly to the club. 顺便说一下，你可以乘坐你家公寓前的322路公交车，它会直接把你带到俱乐部。 ⒍I know you are a native speaker of English and an English teacher, and I, on behalf of our school, sincerely invite you to be part of the contest. 我知道你的母语是英语，还是一个英语老师。我，代表我们学校，真诚的邀请你来比赛现场。 ⒎Since you are so eager to improve your English, it will prove to be a great chance. 既然你如此渴望提高英语，这会是一个很好的机会。 ⒏I’m sure that you will enjoy yourself there. 我保证你在那里会过得很愉快。 【篇尾句】期待对方接受邀请，并期待对方尽快回复。 ⒈Will you be available during that time? Please contact me at 1234567 at your earliest convenience. 那期间你有空吗？请方便时尽快给我打电话1234567。 ⒉Would you please let me know as soon as possible if you can accept my invitation? 请尽快告诉我你能否接受我的邀请好吗？ ⒊We will feel much honored if you could come. 如果你能来，我们会非常荣幸。 ⒋We are looking forward to your coming. 我们期待着你的到来。 ⒌I am longing to see you soon. 我期待着尽早见到你。 二. 建议信 【篇首句】说明写信目的。 ⒈I’m sorry to hear that you are having trouble fitting in your new school. Such problems are quite normal. Perhaps the following suggestions are helpful. 很遗憾听说你在适应新学校方面有困难。这样的问题是很正常的。可能下面的建议会有一些帮助。
英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,
英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文，供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。 Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that
高考英语作文:投诉信 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didnt work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didnt help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didnt seriously think of the interests of customers.
英文投诉信模板以及范文 一、英文投诉信模板 Dear ______, ①I am ____（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about____. ③The reas on for my dissatisfaction is __（总体介绍）. ④In the first place, ___（抱怨的第一个方面）. ⑤In addition, ___（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）,
preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^
二、英文投诉信范文 (Letters of Complaint) 【例一】 ; Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but
投诉信写作 写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型 Complaint Letter 词汇： complain against sb. about sth.投诉...... dissatisfaction with不满于...... put up with / bear / tolerate忍受 awful 糟糕的 poor service糟糕的服务 inconceivable不可思议的 out of one’s expectation令某人大失所望 look into / go into / investigate调查 incident / matter 事件 sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决 recurrence再次发生 句型： 1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. 6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. 7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. 8) We will appreciate your willingness to make up for the loss. 考研英语小作文模板：投诉信 投诉信1 结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分： 1. 提出投诉内容；
】 应用文写作：抱怨信、投诉信 在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。 一、一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ... I am going to complain about ... I am sorry to have to return with this letter... which I received/bought... ) 2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed... When I took... out of the bag and examined... closely, I found... When I unpacked... and tried to use it, it did not work. 3.希望得到的结果。常用的表达法有： Please let me know what you intend to do in this matter. I am returning... under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should... 、 二、具体细节 ①首段：注意客观礼貌 a. 自我介绍; b. 引出投诉内容 c. 表明目的要求。 ②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯提出问题; * b. 提出改进建议，表明希望如何解决; c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。 ③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速恰当的解决; b. 有时可就问题的解决限定时间; c. 对有关人员的努力表示感谢; d. 希望尽快得到满意答复。 ^ 文章的整体框架按照上述标准进行，具体到没一句的把握则如下： 第一部分：提出抱怨并表示遗憾
高中英语书面表达应用文写作指导：投诉信 【投诉信写作思路】 1.第一段： 介绍自己，说明写作目的：投诉。 2.第二段： 说明投诉问题、后果，并提出合理建议。 3.第三段： 希望给予考虑，并期待对方尽快回复。 【范例】 假定你是李华，十天前你从网上订购了一套HarryPotter，昨天才到货，且包装破损，数量不足，请就此向网店客服写邮件投诉。 要点如下： 1.介绍购物情况； 2.反映存在问题； 3.提出解决方案。 注意： 1.词数100左右； 2.可以适当增加细节，以使行文连贯。 DearSir, I amLi Hua,one of your customers,whoordereda set of Harry Potter on your websiteten daysago,I’m writing to complain about this online shopping. Some details are as follows. First of all,I didn’t receive them until yesterday.Besides，much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing. In a nutshell, I am disappointedto have received such poor service, andI believe I have right to ask you to deal with this problem.I hope that you eitherreturn my moneyordeliver a new set of books to me.Meanwhile, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.
.. 高考英语作文投诉信范文 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers. I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply. Sincerely yours, Tom ;.
高考英语书面表达投诉信写作高分必背（黄金模版经典范例） A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1. I am writing to complain about…\ I am writing to make a compl aint about…\ I am writing to express my dissatisfaction about… 2. There is something wrong with… I bought. For one thing, ..…; for another thing … 3. I can hardly bear \tolerate …any more. 4. I hope you can consider my suggestions and improve the situation 5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6. I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciate d if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I woul d appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题： 购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。 Dear Sir or Madam, I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sol d me this MP3, but they couldn’t do anything about it. I can hardly bear the
《英语投诉信范文》 英语投诉信范文（一）： Dear ______， ①I am ______(自我介绍)。②I feel bad to trouble you but I am afraid that I have to make a plaint about。 ③The reason for my dissatisfaction is ______(总体介绍)。④In the first place， ______(抱怨的第一个方面)。⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。 ⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。⑧Thank you for your consideration and I will be looking forward to your reply。 Yours sincerely， Li Ming 英语投诉信范文（二）： Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with