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投诉信常用句型

投诉信常用句型
投诉信常用句型

投诉信

关于开头的表达方式

I am writing to you to complain about ...

I have been a pleased customer with your store for seven years. I've long been a user of your products/services and up until now have always regarded you as an excellent supplier/organization.

关于不快经历的描述

I had a terrible experience at your hotel/ store/restaurant on

(date) …

I was extremely disappointed with the service I received that

day.

On my most recent visit, June 1, 2002 at 2 p.m., I received poor service that I felt I should bring to your attention.

Upon unpacking the consignment, we find that the goods are much inferior in quality to the samples.

关于解决问题的表达

I feel that I should get my money back as compensation for my

terrible experience.

I feel that the management should talk to their employees

about…

I would be pleased if you would carry out a full investigation

into my concerns and provide a response in accordance with the complaint procedure.

I would appreciate it if you would look into the matter so other

people do not have to go through the same trouble as I did.

I have every faith that you will do what you can to rectify this

situation/fix the problem.

If you would address this issue with your …, I would greatly appreciate it.

Should you fail in your obligations, we shall be compelled to cancel the order.

We reserve the right to claim compensation from you for any damage.

关于未来计划的表达

In the future, I will not be staying at your hotel again and will inform my business associates of the terrible service.

I enjoy shopping at your store, however if I receive this type of

treatment again, I will take my business elsewhere.

关于结尾的表达

I look forward to receiving your reply. Please do not hesitate to

contact me if you need any further information.

Thank you for your cooperation in this matter.

投诉信重点句式

5我写信向你表达对。。。。。的不满

I am writing to express my dissatisfaction with …….

6我现写信向你投诉有关。。。。。

I?m writing to complain about…..

7我希望你注意到在。。。。。方面的一些问题。一方面。。。。。。另一方面。。。。。

There are some problems with …..that I wish to bring to attention. In the first place, ……In the second place, …….

8我抱怨的原因如下

The reasons why I complain are as follows.

11为了改善局面,建议采取以下措施。其一。。。。其二。。。。。In order to improve the situation, It?s advisable to take the following measures. For one thing ……..for another, ……..

12 我希望问题可以尽早得以解决

I do hope that the problems will be solved as soon as possible

13我希望你们能够考虑一下我的建议,以便改善局面

I hope my suggestions will be taken into consideration to improve the situation.

投诉信范文

Dear Sir or Madam:

I have recently received a number of complaints from customers about your fountain pens/ball pens. The pens are clearly not giving satisfaction in some cases we have had to refund the purchase price.

The pens complained about are part of the batch of 400 supplied to our order. No.612 May 1. This order was placed on the basis of a sample pen left by your agent. We have ourselves compared the performance of this sample with that of the pens complained about and there is little doubt that many of them are faulty; some of them leak and others fail to write without making blots.

We are therefore writing to ask you to accept return of the unsold balance, amounting to 250 pens in all, and to replace them by pens of the quality our earlier dealing with you have led us to expect.

We trust you will consider this matter seriously and make an effort

to prevent the reoccurrence of such things.

Yours sincerely,

Li Ming

Dear General Manager,

During the week-long May Day holiday, my friends and I went to Beijing and accommodated ourselves at your hotel from May first to May fifth. I am sorry to tell you that we are not satisfied with your service, which makes me write this letter after considerations.

The focus of our complaint is the following. Firstly, the surrounding environment is too noisy. Even at mid-night, the noise from the nearby construction sites is constant and great. Secondly, I must say something about your food. Your menu is very expensive and the food quality is not so satisfying. Lastly, I must remind you that you should strengthen the security. Sometimes, even salesman came to knock on our doors, which made us feel annoyed and unsafe.

The abovementioned points are the unpleasant experiences during our stay in your hotel. I hope you will adopt some new measures to improve your services, which can prevent the image from damaging.

I?m looking forward to your reply.

Yours sincerely,

Li Ming

A Specimen Letter

Dear Sirs:

As a result of faxes exchanged between us, we are pleased to inform you that we have reached an arrangement regarding your claim on shipment

per the S.S. Peace for late delivery.

We have advised you this morning by fax of our appreciation that this matter has now been settled. Enclosed please find our check in the amount of U.S.$56,000 in final and complete settlement of this claim.

It is our hope to express again our satisfaction that this mishap has been amicably settled and look forward to promoting our business relationship with your corporation.

作为我们双方传真往来磋商的结果,我们很高兴地通知贵方,关于由“和平”轮运载的货物迟交一事所引起的索赔,我们已经达成了一项协议。

今天上午,我方已发传真感谢贵方索赔问题已获解决。兹附上五万六千美元支票一张,作为最终全部了结此项索赔,请查收。

对这一不幸事件得以友好解决,我们很称心如意,盼望能促进与贵公司的业务关系。

邀请信

邀请信重点句式

1您能接受邀请前来参加6月8号抵达北京会议并发言,使我十分感激

I?m delighted that you have accepted our invitation to speak at the conference in Beijing on June 8th.

4我们真诚的邀请王教授来我校做客座教授

We would like to invite Professor Wang to our university as a guest lecturer.

5您如果能来出席我们今晚的宴会,我们将十分高兴

We should be very pleased if you could come and have dinner with us this evening.

6我很高兴邀请您参加从。。。。。到。。。。在。。。举行的。。。。活动I am pleased to invite you to participat e in …..to be held from….to ….in…

7如能邀请您参加。。。。是我莫大的荣幸

It is my pleasure/a great honor for me to invite you to …..

8我希望您不会拒绝我的邀请

I hope that you won?t decline my invitation

11您能否早日告诉我是否接受我的邀请

Would you please let me know as soon as possible if you can accept my invitation?

13 我确实希望您能够接受我的邀请

I do hope you will be able to accept our invitation.

15我期盼着您的来信,并希望能见到您

I am looking forward to your reply, and eventually, seeing you.

邀请信范文

Director J.T. White

Environmental Protection Bureau

P.O. Box 751

Portland, Oregon 97207

U.S.A.

Dear White,

We are very delighted to accept your kind invitation to participate in the program mentioned in your letter of January 24, for I believe that this program will be of great value and feasibility, and still needs mutual communicating.

If performed well, it will surely play an exemplary role in the work on the worldwide environmental protection. And at the same time, we would learn much about the advanced environmental management practiced in America. Therefore, we will put it into practice in our city.

Once again, thank you very much for your invitation and we are looking forward to the bright future through our joint efforts.

Sincerely yours,

Long Chuanren

Zhong Guoxin

Oral Practice---complaint

Claim 索赔

Brief Introduction

在执行合同的过程中,签约双方都应该严格履行合同义务。任何一方如果不能严格履行,就会给另一方带来麻烦。在这种情况下,受损失的一方有权根据合同规定要求责任方赔偿损失或采取其他补救措施。受损失的一方采取的这种行动称之为“索赔”,而责任方就受损失一方提出的要求进行处理,叫做“理赔”。

在业务中常见的是买方向卖方提出索赔,如卖方拒不交货、逾期装运、数量短缺、货物的品质规格与合同不符、错发错运、包装不妥、随船单证不全或漏填错发等致使买方遭受损失时,买方可向卖方提出索赔。但是在某些情况下,卖方也向买方提出索赔要求,如买方拒开或迟开信用证、不按时派船、无理毁约等致使卖方遭受损失时,卖方也会向买方提出索赔。

Basic Expressions

1. Please give our claim your favorable consideration.

请合理考虑我们的索赔要求。

2. Please examine the matter and send us the goods to meet the shortage as soon as possible.

请调查此事,并尽快将货物发给我们以弥补数量的不足。

3. As regards inferior quality of your goods, we claim a compensation of U.S.$10,000.

至于你方产品的品质低劣问题,我方要求你方赔偿一万美元。

4. We shall lodge a claim for all the losses incurred as a consequence of

your failure to ship our order in time.

由于你方未能及时交货,我方将向你方提出由此而遭受的全部损失的索赔。

5. Any complaint about the quality of the products should be lodged within 15 days after their arrival.

任何有关该产品质量问题的申诉应该在货物到达后的十五天内提出。

6. Our customers are complaining of the inferior quality of our products. 我们的客户投诉我们的产品质量低劣。

7. This seems to be a very clear case and we hope you will see your way to make a prompt settlement.

看来情况已十分清楚,我们希望你能设法尽快解决问题。

8. We regret that your claim on shortage cannot be accepted.

很遗憾,我们无法接受你方关于货物短装的索赔。

9. Our investigation shows that improper packing caused damage. Therefore we have to refer this matter to you.

我方检验证明,货物受损是由于包装不当而造成的。因此,我们不得不将此事提交你处解决。

10. As the goods are inferior in quality, we are returning the whole of the 20 cases and must ask you to replace them.

由于这些产品质量低劣,所以我方把20箱全部退回,并务必请贵方更换这些产品。

11. We very much regret the mistake in article number, which resulted in

your receiving the wrong goods.

因货号有误,致使到货错误。对此,我们深表歉意。

12. The goods we?ve received do not tally[…t?li] with the sample on which we ordered.

我们收到的货物与订货样品不符。

13. In view of the long business relations between us, we wish to meet you half way to settle the claim.

考虑到我们之间长期的业务关系,我们愿意各让一半解决这项索赔。

14. We hope this unfortunate incident will not affect the relationship between us.

我们希望这一不幸事件将不会影响到我们双方之间的关系。

15. Apparently, the shortage is due to omission in packing.

很明显,货物短缺系包装遗漏所致。

16. In view of our friendly business relations, we are prepared to meet your claim for the 25 tons shortage weight.

考虑到我们之间的业务关系,我们准备接受25吨短装的索赔。

(装运的数量比订单的数量少了, 叫短装Short shipment; 相反的装运数量比订单多了, 叫溢装Over shipment)

17. We are sorry that the quality of our goods did not turn out to your satisfaction.

我们很抱歉你们不满意我们货物的质量。

18. We can assure you that such a thing will not happen again in future

deliveries.

我们保证在以后的交货中不会出现类似的事件。

19. Enclosed is the su rveyor?s report on the three damaged cases.

内附有鉴定人对这破损的三箱货物的鉴定报告。

20. Here?s a survey report by a well-known lab in Houston, whose testimony is absolutely reliable.

这是由休斯顿的一个著名实验室提供的一份检验报告,证据绝对可靠。

英语考试作文-英语六级作文万能句型:投诉信

英语考试作文 英语六级作文万能句型:投诉信 投诉信 Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up. Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address. June 23, 2007 Dear Sir or Madam, I’m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company. Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner (serial number 12345) from one of your chain store located in

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(2)Thank you for your consideration of my application. (3)If you agree with me,I'll work hard and try to be a(n)… (4)I am available for an interview… (5)I look forward to hearing from you. 2.投诉信 1.段首常用语: (1)I am writing to make a complaint about… (2)I am most reluctant to complain,but… (3)One annoying aspect of your service is… (4)I would like to draw your attention to the problem/fault…2.段尾常用语: (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could… 3.通知 1.段首常用语: (1)May I have/call your attention, please?

英语投诉信万能句型

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time。in addition,the music you broadcast itoo noisy。under these circumstances,i find it hard to sit here having dinner quietly。 首先,食物太咸,水没有及时端上来。并且,你们播放的音乐太吵了。在这样的环境下,我很难安静的坐在那里吃饭。 2。it arrived on time the dabefore yesterday。but when i checked it,i found a hole in the middle。i waastonished because the hole waobviouand i didn't think you should neglect thideficiency(缺陷)。 它是前天按时到的。可是当我检查时,我发现中间有个洞。我很震惊,因为这个洞和明显,我认为你们不应当忽略这个缺陷。 3。while i waon holidain hong kong about a week ago,i bought a green shirt for 300 hk dollarin your shop,but there seemto be something wrong with it。when it'washed,it fadein colour。now i can't wear it。 大概一周前我在香港度假的时候,我在你们店里花300港元买了一件绿色衬衫,可是看上去似乎有一些状况。当被洗的时候,它会掉色。此刻,我不能穿了。 4。i have dialed your service number for several timebut it waalwaybusy。

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