урок2
一、词汇短语
созидательность[阴]创造性，建设性
【例句】Созидательность—этопотребностьвидетьнаглядныерезультатысвоейдеятельностииспособностьихдостичь, невзираянавозможн
ыетрудности.创造性，就是期望看到自己的所做作为终有明显的成果，并且具
有排除万难以达到这些结果的实力。
【变化】созидательный[形]创造性的，建设性的
артистичность[阴]艺术性
【例句】Улюдейискусстванетмонополиинаартистичность.不是搞艺术的人才能具有艺术特质。
【搭配】~ исполнения表演娴熟
【变化】артистичный[形]表演技巧高超的，技艺精湛的，娴熟的
греческий[形]希腊的；希腊人的
【搭配】~аяцерковь希腊正教会，东正教会
~ нос又高又直的鼻子，端正的高鼻子
~ огонь（古代军用的）引信，火种
~ алфавит希腊字母（表）
до~ихкаленд遥遥无期，永无实现之日
импровизация[阴]即兴作品（乐曲、诗歌等）
【搭配】стихотворная~即兴赋诗
блестящая~出色的即兴作品
сиюминутная~即兴作品
песня- ~即兴歌曲
【变化】импровизировать[动]即兴作，即席作；临时现编，臆造；临时安排，临时准备
созерцание[中]直观（对客观实在的直接知觉过程）；深入内省，自我剖析
【例句】Гогольвнёсвнашулитературуновыеэлементы, породилмножествоподражателей, навёлобществонаистинноесозерцаниеромана, какимондолженбыть.果戈里把新的因素带进我们的文学，诱发了许多模仿
者，使社会人士对长篇小说获得了像应有那样的真正的认识。
【搭配】живое~生动的直觉
молчаливое~默默观察
~ своихдеяний剖析自己的作为
предаваться~ю坐禅
отживого~якабстрактномумышлению从生动的直观到抽象的思维【变化】созерцать[动]观察，审视；深入思考，探索，剖析
реализм[阳]现实态度，从实际出发；＜文学，艺＞现实主义
【例句】①Надовыступатьзареализм, анезакнигопоклонство.要提倡实事求是，而不是提倡本本。
②Литературныйреализмимеетделосреальнымифактамичелове
ческойжизнедеятельности.文学的现实主义和人的生活实际息息相关。
【搭配】~ впланированиихозяйства编制经济计划时的现实态度
революционный~革命现实主义
критический~批判现实主义
социалистический~社会主义现实主义
бесценный[形]无价的，极珍贵的
【例句】①Сделалионисебекэтомубалунарядбесценный.为了参加这次舞会，他们做了极贵重的服装。
②Лихачёвнакопилогромный, совершенноуникальныйматериал,
бесценныйпосвоемузначениюдлянауки.利哈乔夫积累了大量对科学
具有极其宝贵意义的、独一无二的资料。
【搭配】~ дар极贵重的礼物
~оесокровище无价之宝
~ друг珍贵的朋友
【变化】[副]бесценно无价地
исключительность[阴]独特性，特殊性；特殊化，优越性
【例句】Вчёмжевыражаетсяисключительностьегоположения? 他地位的特殊性表现在哪里？
【搭配】чувство~и特殊感
национальная~民族特殊性；民族优越感
【变化】исключительный[形]特殊的；独特的；例外的；＜口语＞非常好的исключителбно[副]
превосходство[中]优越（性），优势
【例句】①Яневерювегопревосходствонадтобой.我不相信他比你强。
②Противникимеетогромноепревосходствовсилах.敌人在兵力上占
巨大的优势。
【搭配】~ надкем-чем, передкем-чем, вчём（较……具有）优越性，优势地位качественное~质量上的优势
нападающее~进攻优势
огневое~火力优势
мужское~男人的优越地位
несравнимое~ социалистическогостроя社会主义制度的无比优越性
реализовать[未—完]实现；实行，落实；销售
【例句】①Надореализоватьмарксистскийпринципматериальнойзаинтересованности.需贯彻马克思主义的物质利益原则。
②Нестоитотказыватьсяотидеи, покаестьхотьодиншансреализ
оватьеё.不能还没有尝试过就放弃努力
【搭配】~ план实现计划
~ желание实现愿望
~ стратегиюразвития实现发展战略
~ продукты出售产品
~ мебель变卖家具
~ заём推销公债
【变化】–ую, -уешь
толковать[未]解释；说明；谈论
【例句】①Вынеправильнотолкуетемоислова.你对我的话解释得不对。
②Какемунитолкуй, онничегонепонимает.无论给他怎样讲，他一点儿
也不明白。
③Нечегообэтомтолковать.这事用不着谈论。
【搭配】~ законы解释法律
~вхорошуюсторону往好的方面解释
~ междусобой互相聊天
【变化】–кую, -куешь
отбыть[完]启程，出发；（что或无补语）（为履行某种职责，承担某种义务或刑罚）在某地待（满）规定期限
【搭配】~ кместуназначения赴目的地
~ заграницу启程出国
~ караулвштабе在司令部担任警戒
~ воинскуюобязанность服兵役
~ заключение受监禁
~ срокнаказания服刑期满
【变化】-буду，-будешь[未]отбывать
суетиться[未]跑来跑去；忙乱，奔忙
【例句】Тамсуетилосьмноголюдей.那边有好多人在忙活。【搭配】~ похозяйству为家务而忙碌
~ сутрадоночи从早到晚忙忙碌碌
бестолковосуетиться瞎忙
【变化】–ечусь, -етишься
вдохновенный[形]充满灵感的；有鼓舞力的，热情洋溢的
【搭配】~ поэт富有灵感的诗人
~ взгляд充满热情的目光
~ труд热情的劳动
~аяречь热情洋溢的讲话
【变化】[副]вдохновенно[名]вдохновенность
крыло[中]翅膀，翼；机翼；侧翼，两侧建筑物，侧楼，侧房
2003年4月高等教育自学考试全国统一命题考试英语（二） 试题2007年03月06日星期二13:40本试卷分为两部分，第一部分为选择题，1页至7页，第二部分为非选择题，8页至9页，共9页；选择题50分，非选择题50分，满分100分；考试时间为150分钟。将全部答案写在答题纸的相应位置上，否则不计分。 PART ONT I. V ocabulary and Structure(10 points,1 point for each item) 从下列各句四个选项中选出一个最佳答案，并在答题纸上将相应的字母涂黑。 1. It took a long time for her to____________ the fact that her husband was dismissed. [A]come up against [B]come up to [C]come up with [D]come to terms with 2. Was it in that school______he developed his interest in physics? [A]which [B]from which [C]where [D]that 3.______for your help，I would not have overcome the psychological pressures and tensions． [A]Not been [B] Without being [C] Had it not been [D]Not having been 4.______nothing to say, the boy shied away from the crowd. [A]Have [B]Having [C]Had [D]Having being 5.As activity carried______as one thinks fit in one's spare time，leisure has several functions. [A]On [B]out [C]off [D]over 6.Why do you blame him for his poor judgment on the matter______he really needs is encouragement? [A]when that [B]since that [C]w hen what [D]now that 7.The other timing system belongs in our internal clocks，which，left______,would tie the body to a 25-hour rhythm. [A]behind [B]alone [C].out [D]aside 8.It has been years __________ I returned home. [A]after [B]that [C]sinc e [D]when 9.We'll keep you ______ any news. [A]up to date wit h [B]in step with [C]in line with [D]in terms of 10.I'd like to go to the cinema, but I'm ______ to . [A]enable [B]disable [C]unable [D]able Ⅱ．Cloze Test(10 points，1 point for each item) 下列短文中有十个空白，每个空白有四个选项；根据上下文要求选出最佳答案，并在答题纸上将相应的 字母涂黑。 Japan is a small country with few natural resources. ( 11 ) this，Japanese productivity，the rate at which goods are produced，( 12 ) more than eleven times in the past thirty years．Many people in the West wonder how the Japanese do it．The key ( 13 ) Japan's success can be discovered by looking at some basic differences between Japanese and Western attitudes towards work．People in the West generally view work ( 14 ) a necessary evil--one must give up part of one's
背离传统需要极大的勇气。 (1) It takes an enormous amount of courage to make a departure from the tradition. 汤姆过去很腼腆，但这次却非常勇敢能在大庭广众面前上台表演 (2) Tom used to be very shy, but this time he was bold enough to give a performance in front of a large audience. 很多教育家认为从小培养孩子的创新精神是可取的。 (3) Many educators think it desirable to foster the creative spirit in the child at an early age. 假设那幅画确实是名作，你觉得值得购买吗？ (4) Assuming this painting really is a masterpiece, do you think it’s worthwhile to buy it? 如果这些数据统计上是站得住脚的，那它将会帮助我们认识正在调查的问题。 (5) If the data is statistically valid, it will throw light on the problem we are investigating. 该公司否认其捐款有商业目的。 1) The company denied that its donations had a commercial purpose. 每当他生气的时候，他说话就有点巴结。 2) Whenever he was angry, he would begin to stammer slightly. 教育是我们家庭最重要的传统，这就是为什么我父母从不带我到昂贵的饭店吃饭，却送我到最好的私立学校上学。 3) Education is the most cherished tradition in our family. That’s why my parents never took me to dinner at expensive restaurants, but sent me to the best private school. 手术康复后不久，他失业了，因此经历了人生的又一次困难阶段。 4) Shortly after he recovered from the surgery, he lost his job and thus had to go through another difficult phase of his life. 与我们的富裕邻居相比，我们的父母就相当穷了，但是他们总是努力满足我们最起码的要求。 5) In contrast to our affluent neighbors, my parents are rather poor, but they have always tried to meet our minimal needs. 科学家们找到火星上有水的证据了吗？ (1)Have scientists found proof of water on Mars? 计划委员会已经将建核电厂的可能地点缩小到了两个沿海城镇。 (2) The planning committee has narrowed down the possible locations for the nuclear power plant to two coastal towns. 山姆不仅失去了工作，而且还失去了双腿，他只好靠社会救济度过余生。(3) Sam not only lost his job but also both legs; he had to live on welfare for the rest of his life. 由十二人组成的陪审团一致表决认为玛丽有罪。 (4)A jury consisting of 12 members voted in unison that Mary was guilty. 听到有人质疑他的才能，肖恩觉得受到了奇耻大辱。 (5) Sean felt humiliated to hear his talent being questioned. 研究表明，笑能够带来许多健康上的好处。
在化工生产装置检修过程中，由于各种原因的影响，如果作业人员没有能够充 分地进行风险识别和安全评价，防范措施不到位，很可能导致在工作中产生某种失误, 造成事故的发生。有关数据表明，在化工企业生产、检修过程中发生的事故中，由于 作业人员的不安全行为造成的事故约占事故总数的88%，由于工作中的不安全条件 造成的事故约占事故总数的10%，其余2%是综合因素造成的。在相同的工作条件 下，作业人员的不安全行为是造成事故的主要原因。在实际工作中有效地进行风险识 别和安全评价，认为落实防范措施，杜绝作业人员的不安全行为，是安全生产、检修 的基本保障。在此，对化工生产装置区内以下种典型的检修作业所存在的风险以及相 应安全措施进行综合分析、归类。 1.目的：通过本规定，确保设备保持良好性能，提高设备的使用率，保证生产 正常运行。 2.范围：适用于公司所有生产设备及辅助设备的维修管理。 3.工作职责: 3.1机修部门负责监督、执行设备的日常保养、维修，制订年度保养计划并执 行 。 3.2生产设备部负责设备的日常点检保养，及故障设备的维修申请。 3.3生产设备部负责对设备保养、维修费用进行审核及管理。 4.管理内容及要求: 4.1设备的日常保养 4.1.1日保养。每天由操作人员（设备维护责任人）进行保养，主要是上班前、上 班中和下班后进行保养。 4.1.2上班前。要求机台操作工班前对设备各部位进行检查、按规定加注润滑油,
确认正常后才能使用。 4.1.3下班前。下班前清扫、擦拭设备，填写相关记录；班后清扫维护。 4.1.4机修工实行区域保养负责制，按照区域分工对所管范围设备每日进行1-2 次日常巡回检查，及时处理点检或日常保养中发现的问题，做好记录和预防维修工作; 设备的一级保养为每天，二级保养原则上以三个月为一个周期，设备累计运行时间根据各机械制定的保养时间按计划进行二级保养。 4.2设备的故障维修 421生产设备部在使用生产设备发生故障后，由设备班长（或车间主任）及时填写《设备维修申请单》，经部门主管签字后及时报送机修主管。 422机修主管接到《设备维修申请单》后及时安排机修人员进行处理，初步判定故障原因，确认修复时间及所需配件，如无配件填写采购申请单，由采购部门负责采购配件后及时对故障设备进行修复。 4.2.3故障设备经机修人员判定故障原因后，如无法自行修复，填写《设备委外维修申请单》，经采购部审核批准后进行委外维修。 4.2.4生产设备部负责对设备修复情况进行验收并签字。 4.3封存、闲置设备由使用部门报告机修部门进行实施，各车间组织专人定期进行维护。 5.腐蚀性介质检修作业 5.1作业风险 泄漏的腐蚀性液体、气体介质可能会对作业人员的肢体、衣物、工具产生不同程度的损坏，并对环境造成污染。 5.2安全措施
大学英语自学考试练习题 一单项选择题 1 My aunt never married because her father didn’t ________to her marriage to a man she loved. A consent B confirm C contend D conceive 2 The semi-final will be___________. A revenge B temptation C certainty D despair 3 The new furniture does not_______ to the design of the new room. A conform B condemn C confine D confirm 4 Jane ________ her lateness to the traffic jam. A contributed B reflected C attributed D represented 5 After the harvest , the peasants began to _______ and enjoy the results of hard work. A set back B Settle down C Load down D Sit back 6 The book has been well reviewed , but _______ actual sales it hasn’t been very successful. A in terms of B in need of C In contrast D in place of 7 Isn’t it too expensive to ride there? Let’s walk, shall we? But it will _______ us a lot of time to ride. A cost B take C save D spend 8 Why did he look so excited? Because he _______ two week leave. A was granted B had granted C has granted D had been granted 9 Little ____ explain so much about the matter. A did I need B need I do C need I D x 10 ______ At the observation window , I can enjoy a bird view of the city. A Seating B Seated C To sit D Sitting down 11 With so many eye _______ him , he was too nervous to speak. A fixed B fixing C to fix D being fixed 12 The world famous singer soon ________ the hearts of the audience. A conquered B defeated C mastered D ruled 13 The spirit is willing but the _____ is weak. A strength B flesh C muscle D vision 14 Contemporary crime writers explore a world of crime that is much darker than _______ imagined by Agatha Christie. A wherever B flesh C muscle D vision 15 I think the _______ thing to do is phone before you go and ask for direction. A sensible B sensitive C sensory D sensational 16 There is a ____ to the amount of time I’m prepared to spend on this. A restriction B extent C limit D limitation 17 Such is his confidence in his daughter _______ he believes she will be a great pianist one day. A as B that C so that D in that 18 The idea that the earth is flat was ________ centuries ago.
大学英语（二）（第二版）2014年11月考前练习题 一完型填空 Passage 1 Each human being is born as something new， 1 that never existed before．He is born with 2 he needs to win at life．Each person in his own 3 can see，hear，touch，taste，and think 4 himself．Each has his own unique 5 —his capabilities and limitations． 6 can be a significant，7 ，aware，and creatively 8 person in his own right — a winner． The words “winner” and “loser” have many meanings．When we refer 9 a person as a winner，we do not mean one 10 beats the other guy 11 winning over him and 12 him lose．To us，a winner is one who responds authentically by being 13 ，trustworthy，responsive，and genuine，14 as an individual and as a member of a 15 ． A loser is one who fails to respond authentically．Martin Buber 16 this idea as he retells an old story of a rabbi who on his 17 bed sees himself as a loser．The rabbi laments that，in the world to come，he will not be asked why he wasn’t Moses；he will be asked why he wasn't 18 ． Few people are one hundred percent winners or one hundred percent losers．It's a 19 of degree．However，once a person is on the road to being a winner，his chances are greater for becoming even more 20 ．This book is intended to facilitate the journey．1．A．everything B．anything C．something D．thing 2．A．that B．what C．which D．how 3．A．way B．case C．method D．appetite 4．A．of B．to C．for D．about 5．A．possibilities B．abilities C．potentials D．energy 6．A．One B．All C．Every D．Each 7．A．thinking B．think C．thought D．have thought 8．A．produce B．productive C．product D．productivity 9．A．as B．to C．for D．on 10．A．what B．those C．which D．who 11．A．with B．for C．on D．by 12．A．making B．let C．letting D．make 13．A．credit B．believing C．credible D．believed 14．A．all B．both C．which D．each 15．A．society B．group C．community D．party 16．A．takes B．tells C．speaks D．expresses 17．A．die B．death C．dying D．died 18．A．his B．him C．himself D．self 19．A．matter B．case C．thing D．something 20．A．than B．much C．then D．so 附：参考答案 Passage 1
新发展大学英语学习指南 Unit 1 Reading comprehension 1.The reason why the son was not happy is thatD__ A.He didn’t feel good because of the cold air in the room where the birthday party was held. B.He could not eat ice-cream at the birthday party. C.He was not allowed to eat the birthday cake. D.His mother did not agree to buy him some ice-cream. 2.Sometimes when the author is with one of her children without doing anything, she feels A__ A.Happy B.Relaxed C.Empty D.Nervous 3.The author writes about her childhood story in order to tell the readers_A_ A.What happiness really means B.Her parents’ intentions in buying her the piano C.Her thankfulness for what her parents did for her at that time. D.Her great regret for giving up learning to play the piano 4.Another possible title for this passage is _B_ A.Happiness is having a peaceful mind. B.Happiness is a matter of feeling C.Happiness is being together with the people you love D.Happiness is being useful to others UNIT 2 5.The word burden in the article means all of the following except_B_ A.Ashes B.Heating system C.Negative feeling D.The painful past 6.According to the author, what prevented Jean from attending her grandmother’s birthday celebration was _C_ A.Her former husband B.Her children’s perception of the relationship with their parents C.Her false pride D.Her children’ behavior after the divorce 7.The 104-year-old woman wanted to convert her heating system to gas because_D__ A.Gas is cheaper and safer than coal B.She had to carry the coal home by herself C.Coal causes pollution D.She had to lug 拉the ashes out of the basement 8.Which of the following is true of John? (C) A.He was the author’s patient
2016年10月高等教育自学考试英语（二）真题 第一部分：阅读判断（第1~10题，每题1分，共10分）下面的短文后列出了10个句子，请根据短文的内容对每个句子作出判断：如果该句提供的是正确信息，选择A；如果该句提供的是错误信息，选择B；如果该句的信息文中没有提及，选择C。在答题卡相应位置上将答案选项涂黑。 Being ”Cool” in Middle School A new study shows that gentle and quiet kids in middle school will grow up to rule. Or, they’ll live healthier and more productive lives than the “cool” kids will. The study looked at 13-year-olds who acted old for their age by having “cool”behavior, such as early romantic relationships. They were seen as “cool” and popular kids. But as they grew up, things changed. The study found that these kids tended to have problems with drugs and relationships by their 20s. Their behavior was no longer linked with popularity. Instead, they were thought to be less socially skilled by their peers. Besides, the average “cool”kids, by age 22, did more poorly than the average kids in the study. They had a 45 percent greater rate of problems due to drugs and alcohol. They also had a 22 percent greater rate of criminal behavior. The study also found that these kids failed to develop important life skills. They spent so much time trying to seem cool. They didn’t
作业指导书分为：电路开通规范，故障处理规范，巡检规范，客户端行为、语言及着装规范，常见故障处理,仪表使用 客户端作业指导书 随着市场竞争的加剧，服务成为企业创造价值的重要环节，也是安徽移动转型的重要组成部分。运维人员在客户端的施工操作作为面向客户的重要服务之一，对客户满意度的影响日趋增大。为切实提高维护服务水平，提升客户可感知的服务质量，从而整体上提高安徽移动维护服务品牌，客户端维护人员应当认真遵守客户端维护规范。 一、电路开通规范 电路开通主要包括：客户端电信设备安装、开通调测和客户现场简单操作培训等方面的内容。 、电路开通前的准备工作 维护人员在电路开通前，应当规划好所进行的备安装、开通调测和现场培训各阶段间的衔接，制定电路开通工作计划，明确电路开通人员、施工内容、施工步骤、各步骤施工时长、是否需要客户配合、配合内容及时间等，并提交客户认可。 维护人员在进行电路开通前应根据施工内容确定需要携带的安装维修工具和材料，必要时准备特殊的工具和备件。为体现安徽移动运维施工规范的形象，在客户端施工时，运维人员应将使用的工具、备件放入规范的工具包袋中进行携
带，工具包袋上应有明显的安徽移动标志，并保持整洁。 、客户端电信设备安装 运维人员在客户端进行设备安装时应遵守划定范围，在设备安装前必须征求客户意见，明确设备安装位置，接电源位置，信号线在客户端的走线方式和走向等。同时，要对用户端设备的使用环境如用户电源、接地、环境温度、湿度、防尘等情况进行检查，并将结果在最后的开通交付报告中标识、注明。 设备安装中的注意事项： （）设备安装位置应与用户商订，机架尺寸、高度应尽量与用户机房环境和谐，架内设备摆放整齐，面板保持在一个平面上，设备无积尘。 （）设备安装牢固，机架垂直偏差不应大于，符合设备抗震要求，必要时可采用辅助件进行加固。 （）设备必须放置在干燥、整洁、平整的机架内或者桌面上。如上架可放置在机柜的托板上，须摆放平整，固定牢靠。设备摆放位置周围厘米范围内不得放置其他物品，保留足够的散热空间。 （）设备安装应靠近客户设备，尽量放在同一机柜中，连线长度不得超过技术规范要求。 （）设备的电源线以及接地端应有相应的绝缘保护，不可裸露在外，以免发生电源短路，电源线应为阻燃型。 设备安装中在条件具备的条件下应保证接地良好，接地电阻应符合相关电气要求。 （）设备接地线严禁与信号线相互缠绕，保护地上严禁接头，严禁加装熔断器或开关，接地端子必须经过防腐、防锈处理，其连接应牢固可靠。 （）设备安装中若需将设备放置在机架内，应从下至上(上走线)或从上至下(下走线)依次占用，以便电缆或纤芯的布放。 设备安装完成以后，应当注意设备标签和业务电路标签的粘贴，设备(机框)标签、机架与连接设备架标签内容应包括安徽移动标志、客户名称、设备通用名称(或型号)和序号；业务电路标签应包含电路名称、电路编号和电路后缀。粘贴时应保证标签位置准确，方向端正，粘贴牢固；应注意所用标签完整干净，不能破损；标签尺寸大小适中，可用时间一般应保证三年。如已粘贴标签剥落、破损、
《大学英语2》学习指导 Unit 1 Nature 本单元重点： Some knowledge of pollution ●Important words and expressions: Words：essential, substance, well-being, reaction, derive, consequence, convert, exposure, phenomenon, release Phrases: supply with, as well as, refer to…a s, derive from, suffer from, due to, convert to, play a role in, in addition, a quantity of ●Some sentence patterns: 1. Air supplies us with oxygen which … 2. Human activities can release substances into the air, some of which… 3. These can take part in further chemical reactions once… 4. Pollution also needs to be considered… 5. Only through the efforts of scientists, business leaders… 本单元难点： ●Some expressions: 1.辨析offer, provide, give 2.辨析percent, percentage 3.辨析fog, mist, smog https://www.doczj.com/doc/579090252.html,ages of “once” https://www.doczj.com/doc/579090252.html,ages of “consider” ●Some sentence patterns: 1.Another type of pollution is the release of harmful gases, such as… 2.It is caused by chemical reactions between… 3.In addition, it is possible to prevent many types of air pollution that… 一、学习目的和教学要求： 学习目的：了解有关污染的知识，自然与社会，环境与发展的关系，掌握相关词汇，学会分析文中较复杂的句式，掌握名词性从句的用法。 学习要求： 你应该能够 1．了解空气污染的类型、来源，以及为了避免污染可以采取的相关措施；
自考大学英语二真题精选及答案解析 1、单选题 [阅读判断]The people of Kiribati are afraid that one day in the not-too-distant future， their country will disappear from the face of the earth - literally. Several times this year， the Pacific island nation has been flooded by a sudden high tide. Q： The people of Kiribati worry that one day their country will be taken away by a sudden high tide. A.True B.Not Given C.False 正确答案：A 答案解析：答案选A。该题目说的是：Kiribati的人民担心他们的国家将被突发的洪水淹没。该题源于第一句：Kiribati的国民担心在近期的某一天，他们的国家将会地球上面消失by a sudden high tide。 2、单选题 [阅读判断]Now， there are about 24 million microcomputers in use in the United States —— one for every 10 citizens. It is estimated that by 1996， 61 percent of American managers will be using some sort of electronic work station.
项目维护 作业指导书 （依据GB/T19001:2000 idtISO9001:2000标准编制） 文件编号：受控标识： 版本状态：A版（）批准人： 编制：审核： 年月日年月日
维护项目作业指导书 1总则 1.1本公司为求增进经营效能，加强售后服务工作，特制定本指导书 1.2本指导书包括总则、服务作业流程等内容 1.3售后技术支持部为本公司售后的策划部门，与客户服务中心保持直接及密切的联系，对 服务工作处理的核定依公司权责划分处理。 2维护工作流程
3程序 3.1维护信息来源 当客户服务中心接收到客户维护请求时，应详细记录客户所反映的问题，然后立刻转交给售后技术支持部门，技术总监将指定负责工程师进行维护。 3.2维护过程 3.2.1客服中心在接到客户的维护请求后，在《客户维护请求记录》上详细记录客户发 生的问题、时间、严重性，并进行判断，如电话或E-mail可以解决的，由售后技术支持工程师及时告诉客户解决方案，直到客户满意为止。如需到现场服务解决的，应尽快向技术支持总监汇报，由他指定负责工程师，共同分析问题原因，设计解决计划和实施方案。 3.2.2维护工程师在现场维护时，首先要做好客户数据的备份，然后着手解决问题，维 护过程应详细记录在《维护巡检记录》上，当时解决与否，事后均应由客户代表签字确认。 3.2.3对于软件二次开发的问题，客服中心根据《客户维护记录》，交给相应软件开发人 员处理。 3.3维护方式及内容 3.3.1 维护方式 a)热线支持：工程师通过电话向用户提供技术问题解答过程。 b)WEB支持：通过在线支持系统接收、解答用户问题，并在网上发布相关技术建设问答的过 程。 c)远程维护：技术支持部门派遣工程师到用户现场解决问题的过程。 d)信函、传真服务：通过信函和传真，为用户解答用户提出的问题。 e)回访服务：由工程师主动开展回访用户服务。 f)软件更版：指由于软件出现故障而对软件进行优化、换代的过程。 g)软件升级：指由于对软件增加新功能或为了适应新的操作系统而对软件进行的优化、换代 过程。 h)IT外包：为了保障用户正常使用通天至达公司软件而向用户提供所有相关软硬件支持服 务的过程。
Unit1 一、词汇短语 Text A style[]n.风格，作风；文体，文风；流行样式；风度，体面；种类v.设计 【例句】She’s a very popular writer but I just don’t like her style.她是很受欢迎的作家，但我就是不喜欢她的文风。 【词组】in(great，grand，etc)style有气派的，有风度的 (not/more)sb's style（非/较合乎）某人之所好 out of style过时的 life style生活方式，生活习惯；格调 【派生】stylish adj.时髦的；现代风格的；潇洒的 bustle[]vi.喧闹；忙乱；充满 vt.使忙碌；催促 n.喧闹；活跃；裙撑；热闹的活动 【例句】The sidewalks are bustling with people.两侧的人行道上人来人往。 elementary[]adj.初步的，基本的；[化]元素的；自然力的【例句】My son is studying at an elementary school.我儿子在一家小学上学。
【助记】要素的，也就是基本的，初级的 lobby[]n.大厅，休息室；会客室；游说议员的团体 vt.对…进行游说 vi.游说议员 【例句】He waited in the lobby of the building until the rain stopped.他在楼房的大厅里等到雨停。 【词组】lobby for游说议员；为…游说 【助记】lobby音“老毕”→老毕先生正在大厅等你。 attach[]v.附属；贴，连接；使依恋，使喜爱 【例句】I am attached to my family.我对我的家依依不舍。 【词组】be attached to认为重要 attach to属于，与…有关；加入，参加 attach label to parcel给包裹贴标签 【助记】a+touch一接触就连上了，火车车厢一touch两车厢就挂上了 【派生】attached adj.附加的；依恋的，充满爱心的 attachment n.附件；依恋；连接物；扣押财产 attendant[]n.陪从；出席人；服务员 adj.出席的；伴随的 【例句】The room attendant speaks a little English.这个房间的服务员会说一点英语。
Text B Worlds within Worlds New Words 1.planet n.行星 2.revolve vi.旋转；绕转 3.solar a.太阳的，日光的；利用太阳光的 https://www.doczj.com/doc/579090252.html,rgely ad.1.大量地；2.主要地 5.glitter vi.闪闪发光，闪烁 n.闪光 6.cloudless a.无云的，晴朗的 7.unlikely a.未必可能的；靠不住的 8.astronaut n.宇航员 9.thrilling a.1.令人激动的；2.颤动的，震颤的 10.outer a.外部的 11.whereas conj.而，却；反之 12.lesser a.较小的，更少的，次要的 13.concerned a.1.有关的；2.关切的，担心的 14.microscopic a.1.显微镜的；2.微观的；3.微小的，细微的 15.whilst conj.1.当…时；2.然而；3.虽然，尽管 16.plateau ([复]plateaus或plateaux) n.高原 17.tropical a.1.热带的；2.炎热的 18.coloured a.有色的 19.religion n.宗教；宗教信仰 20.circumstance n.[pl.]情况，环境；境遇 Phrases and Expressions 1.a great many 很多 2.above all 首先，首要 3.as a rule 通常；一般说来 together with 和 First of all let us consider the earth (that is to say, the world) as a planet revolving round the sun.The earth is one of nine planets which move in orbit round the sun.These nine planets, together with the sun, make up what is called our solar systems.How this wonderful system started and what kept it working with such wonderful accuracy is largely a mystery but astronomers tell us that it is only one of millions of similar systems in space, and one of the smallest. The stars which we see glittering in the sky on a dark and cloudless night are almost certainly the suns of other solar systems more of less like our own, but they are so far away in space that it is unlikely that we shall ever get to know very