湖南广播电视大学开放教育英语专业专科
商务交际英语（2）考试样题（开卷）
注意事项
一、将你的准考证号、学生证号、姓名及分校（工作站）的名称填
写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。
试卷和答题纸均不得带出考场；
二、仔细读懂题目的说明，并按题目的要求答题。答案一定要写在
答题纸的指定位置上，写在试卷上的答案无效；
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。
Part I MULTIPLE CHOICES (10小题，每题1分，共10分)
Directions: Choose the letter indicating the best choice to complete each sentence or answer each question:
1. What is the main purpose of a process description?
A. To enable the reader to describe things.
B. To explain how something works.
C. To describe what an object looks like.
D. To describe the parts of a mechanism.
2. Which of the following is required in all graphic aids?
A. A unique number for referencing purposes and a title.
B. A title and a graphic.
C. A title and a source line.
D. A unique number and a source line.
3. The main difference among transparencies, slides and computer presentations is______.
A. in how your audience sees the visual aids
B. in the time you use to prepare the visual aids
C. in how many visual aids your prepare
D. in the computer program you use to prepare the visual aids
4. Which of the following is a good example of an apology made to a customer for a mix-up in
an order?
A. “I’m sorry about that. Let me see what you should have received and I’ll fix it for you.”
B. “Oh I’m sorry, that must have happened during the night shift. I can fix that for you.”
C. “Well, I didn’t take your original order, but I can place a new order for you.”
D. “Oh, one of the trainees probably input the order incorrectly. Sorry about that.”
5. What is especially important when talking on the telephone?
A. Speaking clearly.
B. Speaking more loudly than usual.
C. Avoiding distractions.
D. Using a conversational tone.
6. When a verbal message and a nonverbal message disagree with each other, most of the time
we ______.
A. believe the verbal message
B. believe both
C. believe the nonverbal message
D.are confused
7. Effective listeners ______.
A. share the responsibility for communicating with the sender
B. listen and focus elsewhere if they already know about the topic
C. evaluate the sender and act accordingly
D. take notes on everything that is said
8. The three main parts of an oral presentation are ______.
A. an anecdote, a body and a summary
B. an introduction, a body and a summary
C. a quotation, an intermediate and a closing
D. an introduction, a body and a closing
9. Which nonverbal symbol has the greatest capacity to keep your audience involved?
A. Good eye contact.
B. A smile.
C. A hand gesture.
D. Casual clothing.
10. Sending a follow-up letter after an interview shows ______.
A. you are eager to please
B. you remember what you said during the interview
C. you know you are a serious contender for the position
D. you are interested in the job and want to know the decision
Part II TRUE / FALSE (10小题，每题1分，共10分)
Directions: Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Y our judgment should be based on your understanding of the coursebook. ( ) 11. A manual is simply one very long set of instructions.
( ) 12. Most process descriptions include a part-by-part description.
( ) 13. A map is used to show geographic relationships.
( ) 14. An internal customer is someone who works within the company.
( ) 15. A service provider who makes a mistake is behaving unethically.
( ) 16. Nonverbal symbols exist in both written and oral communication.
( ) 17. Speakers can use nonverbal symbols to contradict a verbal message.
( ) 18. When asked to speak without any notice, you make a textual presentation.
( ) 19. To avoid making a mistake, sit before the key players choose their place.
( ) 20. An attractive, well-written resume can lead to an invitation for a job interview.
Part III QUESTIONS AND SHORT ANSWERS (5小题，每小题2分，共10分) Directions: Answer the following questions briefly and concisely.
21. What part of speech is normally used to begin each step in a set of instructions?
ANS:
22. How many sets of data should you present in one big bar graph at most?
ANS:
23. What is customer service?
ANS:
24. What are the three things that make up body language in nonverbal communication?
ANS:
25. What is the first thing you should do in organizing a meeting?
ANS:
Part IV READING COMPREHENSION (10小题，每小题2分，共20分)
III. READING COMPREHENSION （10小题，每小题2分，共20分）
Directions: Read the following two passages and answer the questions.
Passage One:
Eye contact is a nonverbal technique that helps the speaker “sell” his or her ideas to an audience. Besides its persuasive powers, eye contact helps hold listener interest. A successful speaker must maintain eye contact with an audience. To have good rapport (关系) with listeners, a speaker should maintain direct eye contact for at least 75 percent of the time. Some speakers foc us exclusively on their notes. Others gaze over the heads of their listeners. Both are likely to lose audience interest and esteem. People who maintain eye contact while speaking, whether from a podium (讲台) or from across the table, are “regarded not only as exceptionally well-disposed by their target but also as more believable and earnest.”
To show the potency of eye contact in daily life, we have only to consider how passers-by behave when their glances happen to meet on the street. At one extreme are those people who feel obliged to smile when they make eye contact. At the other extreme are those who feel awkward and immediately look away. To make eye contact, it seems, is to make a certain link with someone.
Eye contact with an audience also lets a speaker know and monitor the listeners. It is, in fact, essential for analyzing an audience during a speech. Visual cues from audience members can indicate that a speech is dragging, that the speaker is dwelling on a particular point for too long, or that a particular point requires further explanation. As we have pointed out, visual feedback from listeners should play an important role in shaping a speech as it is delivered.
26. This passage is mainly concerned with ________.
A. the importance of eye contact
B. the potency of nonverbal techniques
C. successful speech delivery
27. As emphasized in the passage, a good speaker must _______ most of the time.
A. focus on his or her notes
B. maintain direct eye contact with the audience
C. be very persuasive and believable
28. The word “target” in the last sentence of the first paragraph can best be replaced by _____.
A. “destination”
B. “goal”
C. “audience”
29. In daily life, when the glances of two passers-by happen to meet, what will these two persons
inevitably do?
A. Smile to each other.
B. Try to make a conversation with each other.
C. Neither of the above.
30. Eye contact with an audience, according to the author, doesn’t help the speaker to _______.
A. control and interest the audience
B. analyze his audience when he is starting
C. gain audience esteem
Passage Two:
More than 65 percent of a company’s business comes from current customers. Those customers are not easily replaced, so it is every company’s job to keep its current customers
satisfied even as it is trying to attract new customers. After all, some of those new customers will come because they hear about the store from current customers.
In the fast-paced world of retail (零售), customer loyalty is especially important. So many stores are selling the same products that retailers have to offer customers something more. That something more is their customer service. Discount coupons (商家的优待券), valet parking（代客泊车）(where parking is a problem), and free gift wrapping are just some of the extras retailers now offer.
Another important facet of customer service is handling customer complaints. Retailers should not think of complaints as a nuisance. They should see them as an excellent opportunity for some free feedback, although it is true that a small percentage of customers do complain unjustly. But the vast majority of customers who complain are telling retailers what they need to hear. For this reason, retailers should (1) listen carefully, (2) respond positively, (3) admit a mistake immediately, or if a mistake has not been made, explain the reason for the confusion,(4) ask customers what they would like done, and (5) comply with their requests. Good customer service is the surest way to stand out from all of the other retailers.
31. Why are current customers important to retailers?
A. They shop at the same place from habit.
B. They provide two-thirds of a company’s business.
C. They are different from new customers.
32. Many stores sell the same products. How can one retailer stand out?
A. With discount coupons.
B. Through heavy advertising.
C. With the quality of its customer service.
33. How can retailers get free feedback?
A. By increasing profits.
B. By paying attention to complaints.
C. By promoting holiday sales.
34. Most customers who complain are ______.
A. doing it unjustly
B. just trying to get their money back
C. telling the retailer what he should know
35. If a mistake has not been made, a retailer should ______.
A. offer a reason for the misunderstanding
B. pretend it never happened
C. get an apology from the customer
IV. TRANSLATION（4段短文，每段5分，共20分）
Directions: Translate the following passages into Chinese:
36. Listening carefully, using appropriate body language, and interpreting other people’s body
language are just as important to good communication as speaking clearly and using appropriate words. The nonverbal messages you send by means of your appearance, posture, and facial expressions are strong messages. A receiver is likely to remember a nonverbal message even after he or she forgets a specific verbal message.
37. Eyes provide a most revealing facial expression and often are called “the windows of the
soul”. Eyes reveal feelings such as excitement, boredom, and concentration. Eyebrows also send various messages. Raised eyebrows may mean nervousness, surprise, or questioning, pinched together they may imply confusion or indecision.
38. Use an agenda to determine and control the direction of the meeting. Problems arise when
meeting participants stray from the topic---when attention drifts to peripheral issues or personal stories. Remain polite and friendly, but keep the group on track. When participants ramble, summarize what you think they have said and ask a question to point them in a specific direction.
39. A description is a verbal and visual picture of something. You might be asked to write a
description of an object or a mechanism, usually as part of a report or a manual. An object is something natural or synthetic that can be seen or touched, ranging from an apple, to a coffee cup, to a pencil. A mechanism is a synthetic object that consists of several moving parts working together to perform one or more tasks. A mechanism can be as simple as a pencil sharpener or as complex as a computer.
Part VI WRITING (2大题，40题10分，41题20分，共30分)
40. Rewrite the following letter so that it sounds polite and does not cost the company a customer.
(10 分)
Hints: Use you-attitude.
Provide a self-addressed envelop.
Ask him to check if his payment is actually past due.
Invite him to come to the store again soon.
Dear Customer,
Our records prove that your June payment is past due. To preserve your credit rating, you must get that payment to us by next Friday. Thank you for your attention to this matter.
41. Write a letter to your part-time supervisor, asking him to write a letter of recommendation for you because you think he is familiar with your abilities and performance. Ask him to make a special mention of your skill as a cashier and ability to work with others. Do not forget to express your thanks and ask him to send the letter before a certain date. (20分)
湖南广播电视大学开放教育英语专业专科
商务交际英语（2）考试样题答题纸
Part I. MULTIPLE CHOICES (10小题，每题1分，共10分)
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.
Part II. TRUE OR FALSE (10小题，每题1分，共10分)
11. 12. 13. 14. 15.
16. 17. 18. 19. 20.
Part Ⅲ. QUESTIONS AND SHORT ANSWERS (5小题，每小题2分，共
10分)
21.
22.
23.
24.
25.
Part Ⅳ. READING COMPREHENSION (10小题，每小题2分，共20分)
Passage 1
26. 27. 28. 29. 30.
Passage 2
31. 32. 33. 34. 35.
Part V. TRANSLATION (4段短文，每段5分，共20分)
36.
37.
38.
39.
Part VI. WRITING (2题，40题10分，41题20分，共30分) 40．
41．
湖南广播电视大学开放教育英语专业专科
商务交际英语（2）考试样题标准答案及评分细则
Part I MULTIPLE CHOICES (10小题，每小题1分，共10分)
Choose the letter indicating the best choice to complete each sentence or answer each question. Your judgment should be based on your understanding of the course book.
1. B
2. B
3. A
4. A
5. A
6. C
7. A
8. D
9. A 10. D
Part ⅡTRUE/FALSE (10小题，每小题1分，共10分)
Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.
11. F 12. F 13. T 14. T 15. F
16. T 17. T 18. F 19. F 20. T
Part Ⅲ QUESTIONS AND SHORT ANSWERS (5小题，每小题2分，共10分)
21. What part of speech is normally used to begin each step in a set of instructions?
ANS: A verb.
22. How many sets of data should you present in one big bar graph at most?
ANS: Four.
23. What is customer service?
ANS: The performance of activities to ensure customer satisfaction.
24. What are the three things that make up body language in nonverbal communication?
ANS: Facial expressions, gestures and posture.
25. What is the first thing you should do in organizing a meeting?
ANS: Determine its objective.
Part Ⅳ READING COMPREHENSION (10小题，每小题2分，共20分)
Read the following two passages and answer the questions.
Passage 1
26. A 27. B 28. C 29. C 30. B
Passage 2
31. B 32. C 33. B 34. C 35. A
Part V TRANSLATION (4段短文，每段5分，共20分)
Translate the following sentences into Chinese.
26. Listening carefully, u sing appropriate body language, and interpreting other people’s body
language are just as important to good communication as speaking clearly and using appropriate words. The nonverbal messages you send by means of your appearance, posture, and facial expressions are strong messages. A receiver is likely to remember a nonverbal message even after he or she forgets a specific verbal message.
对于良好的交流，仔细倾听，使用适当的肢体语言，解释他人的肢体语言等，都与话语清晰，用词恰当同样重要。你通过外表、姿势和面部表情等发出的非言语信息是强烈的。有可能信息接收者在一段时间后甚至忘记了特定的口头信息，但是仍然记住了非言语信息。
27. Eyes provide a most revealing facial expression and often are called “the windows of the
soul”. Eyes reveal feelings such as excitem ent, boredom, and concentration. Eyebrows also send various messages. Raised eyebrows may mean nervousness, surprise, or questioning, pinched together they may imply confusion or indecision.
眼睛所表达的面部表情最能说明问题，因此眼睛常常被称为“心灵的窗户”。眼睛能传达诸如兴奋、厌烦和集中等情感。眉毛也传达各种信息。眉毛上翘可能意味着紧张，惊讶或疑问，而眉头紧皱可能意味着困惑或犹疑不决。
28. Use an agenda to determine and control the direction of the meeting. Problems arise when
meeting participants stray from the topic---when attention drifts to peripheral issues or personal stories. Remain polite and friendly, but keep the group on track. When participants ramble, summarize what you think they have said and ask a question to point them in a specific direction.
要用议程来确定和把握会议的方向。当与会者偏离主题时，问题就会产生——注意力转移到边缘话题上或是个人故事上。要保持礼貌和友好，也要使大家话不离题轨。当与会者漫无边际时，概括一下你认为他们所说的意思，然后提一个问题把他们引向确定的方向。29. A description is a verbal and visual picture of something. You might be asked to write a
description of an object or a mechanism, usually as part of a report or a manual. An object is something natural or synthetic that can be seen or touched, ranging from an apple, to a coffee cup, to a pencil. A mechanism is a synthetic object that consists of several moving parts working together to perform one or more tasks. A mechanism can be as simple as a pencil sharpener or as complex as a computer.
描述是对某物的文字说明以及形象化的表现。你可能要就一个物体或一个机械装置作出描述，通常是作为一个报告或操作手段的一部分。这个物体可能是一个天然或人工物体，它可以看得见或摸得着，它可能是一个苹果，一个咖啡杯，或一支铅笔等等。而一个机械装置是一个综合的物体，由几个运转部分组合在一起进行一种或多种工作。一个机械装置可以像削铅笔器那样简单，也可以像一台计算机那样复杂。
Part Ⅵ WRITING (2大题，40题10分，41题20分，共30分)
40. Rewrite the following letter so that it sounds polite and doe4s not cost the company a customer.
(10 分)
Hints: Use you-attitude.
Provide a self-addressed envelop.
Ask him to check if his payment is actually past due.
Invite him to come to the store again soon.
Dear Customer,
Our records prove that your June payment is past due. To preserve your credit rating, you must get that payment to us by next Friday. Thank you for your attention to this matter.
Suggested key:
Dear Mr. Johnson,
We are afraid that you might have overlooked your June payment due to us? Please check the enclosed statement to make sure it is correct. If there is no problem, please send your check in the enclosed self-addressed envelope to cover the overdue amount. If you think we have made an error, please call us to discuss it. We look forward to seeing you in the store again soon.
评分标准：内容: 5分；格式、拼法及其它:5分
41. Write a letter to your part-time job supervisor, asking him to write a letter of recommendation for you because you think he is familiar with your abilities and performance. Ask him to make a special mention of your skill as a cashier and ability to work with others. Do not forget to express your thanks and ask him to send the letter before a certain date. (20分)
Suggested key:
Dear Mr. Freeman,
After I graduate next month, I will be looking for a full-time job. Because you were my shift supervisor during the two years I worked part-time as Nelson’s Restaurant, you are familiar with my abilities and performance. Would you write a letter of recommendation that I can show to prospective employers?
In particular, future employers probably will want to know about my skill as a cashier and my ability to work well with others. To save your time, I am enclosing a stamped and
pre-addressed envelope for your reply.
Mr. Freeman, your letter of recommendation would be very helpful in my job search. Please have you letter sent by May 20, so that I can pursue job opportunities as soon as I graduate.
Yours sincerely,
X X X
评分说明：
1)本题总分为20分，按6个档次给分。评分时，先根据信函的内容和语言初步确定其所属档次，然后以该档次的要求来衡量、确定或调整档次，最后给分。
2) 凡少于100 词的，每少10个词，从总分中减去1分。
3) 评分时应注意的主要内容为: 商务信函的语气和用词；内容扣题；信函格式正确；结构清晰，思路明确；语法和标点符号使用正确。
4) 评分时，如拼写错误较多，书写较差，以至影响交际，将分数降低一个档次。
各档次的评分细则如下：
华中师范大学网络教育学院 《高级英语写作》练习测试题库参考答案 I. Complete each o f the following sentences with the correct choice of the words given in the brackets. 1.accounting 2.capitalization 3.consolidate 4.electronic 5.frequently 6.indent 7.intelligent 8.location 9.cultural 10.professional 11.accurately 12.description 13.imagination 14.italicize 15.peaceful 16.publicity immediately 17. 18.celebration 19.explanation
20.joyous 21.modify 22.reaction 23.specialty 24.traditional 25.typical 26.available 27.depend 28.excited 29.habitual 30.include 31.invite 32.prediction 33.transportation https://www.doczj.com/doc/4513532651.html,bine 35.punctuate 36.screaming 37.effective 38.generous 39.gratefully 40.immediately 41.interrupt II. Revise the following sentences. For the revision of some of the sentences, please follow the directions before them.
一、单选题 1、 Which of the following is NOT an external barrier to communication? A、Motivation or interests. B、Environmental factors such as lighting and heat. C、 A closed or authoritarian climate. D、An open climate in which communication flows easily. 答案：A 2、Instead of making judgments based on stereotypes, you should A、develop your own groups into which to categorize people B、learn to understand people as individuals C、judge people according to their appearance D、assume similarities and differences based on a persons cultural background 答案：B 3、The sender signs his or her initials or name to a memo to indicate that he or she A、is in a high-level position B、wants and immediate reply to the memo C、has read the memo D、wants the memo filed 答案：C
大学英语四级口语考试（CET-SET4）试题构成以及样题 试题构成: 大学英语四级口语考试样题 CET Spoken English Test – Band Four Sample Paper Topic A - 1 Topic Area: Daily Life Topic: Travel Examiner: Hello, welcome to the CET Spoken English Test – Band Four. We wish you both good luck today. Now let’s begin with self-introductions. Candidate A, would you please start? （考生A先回答，时间20秒） Thank you. Candidate B, now it’s your turn. (然后考生B回答，时间20秒) Thank you. OK, now that we know each other, let’s go on. Examiner: Task 1 Read Aloud In this task, you are to read aloud a short passage. You will have 45 seconds to go over the passage and 1 minute to read it aloud. Now here is the passage. (屏幕显示以下文字) Many people would list San Francisco as one of the most delightful cities in the world. Sitting on the Pacific coast, it gives you a feeling of the sea. The sea breezes wake you up and make you eat well and sleep well. The city was planned with straight roads, and these roads cross each other at right angles, making squares as they do in many American cities. Very often you can find yourself on top of a hill in the city, looking down one of these straight roads as it rises and falls on its journey through the town. A good way to travel these roads is by cable car. These are buses that run on rails in the ground up and down the steep hills.
高级英语期末考试题型： Lexical work: Unit 1 1.ego: self, especially as contrast with another self or the world 2.disparity: a noticeable difference 3.prestigious: having prestige,i.e. general respect or admiration felt for someone or something, because they have high quality, social influence, success, etc. 4.allot: give as a share or set apart for a purpose 5.typify: be a typical example of, show all the most usual characteristics of something Unit 2 1.minute: very small 2.chartered: hired for use by a particular group or person 3.a standing order: a permanent request(for something by a customer) 4.extract: obtain by much effort 5.trinket: a small ornament(as a jewel or ring)of little value 6.flapping: swaying loosely, and making a noise, especially when moved by wind Unit 3 1.disorientation: confusion, loss of one's bearings 2.vistas: sweeping views 3.eerie: frightening because of strangeness or gloominess 4.tactile: relating to the sense of touch 5.redemption: forgiveness from the consequences of sin and evil which Christians believe was made possible by Jesus Christ's death on the cross赎罪. This is a religious term. 6.congealed: stiffened 7.wino: one who is chronically addicted to drinking wine Unit 4 1.constraints: restrictions, limitations 2.scale: a graded series/scheme/system of rank of order; something graded especially when used as a measure or rule尺度 3.norm: a standard, e.g. of behaviour or ability, that is regarded as average or generally accepted 4.formalities: a way of writing letters in accordance with accepted rules for official occasion 5.tautologous:unnecessarily repetitive, obvious 6.veribage:too many unnecessary words in speech or writing Unit 5 1.sulk: be silently bad-tempered 2.surreal: having a strange dreamlike unreal quality 3.malevolent: having a wish to harm others, showing intense ill will; here, strong, adverse, harmful 4.torrential:(rain)pouring down rapidly and in great quantities 5.radically: drastically: severely 6.accentuate: make(something)more noticeable Unit 6
试卷四 评卷人（签名）复核人（签名） 试卷说明：请考生仔细阅读本说明，按要求答题。 1．本试卷满分100分，考试时间120分钟。 2．客观题请按题号顺序用2B铅笔涂在机读卡上，主观题写在随后附带的答题纸上，写在试卷上作废。 Part I Listening Comprehension (1*10=40 points) Section One Directions: You are going to hear ten short conversations between two speakers. After each conversation, there will be a question. You will have 10 seconds to choose your answer. Both the materials and questions will be read only once. (1*10=10 points) 1. A. More than 18,000 B. About 20,000 C. More than 2,000 D. Fewer than 2,000 2. A. 5:00, Saturday B. 5:00, August 26 C. 5:00 Sunday D. 5:30, October 26 3. A. fruit; cookies B. strawberries; apples C. cookies; fruit D. strawberries; cookies 4. A. $ B. $ C. More than $ D. It’s not mentioned in the dialogue 5. A. 3 hours B. 2 hours C. hours D. 1 hour 6. A. medium chicken with rice B. medium steak with rice C. chicken with meat rice D. steak with meat rice
标题：有用的商务交际英语句子吐血推荐 关键词：商务交际英语 导读：在商务交际活动中，在正式场合注意自己的言行是非常有必要的。这也是为什么我们要学习商务交际英语的原因，大家都不希望自己因为无意的语言上的过失，就大大降低在客户心中的形象吧！ 说到不少历史上的文学家，好像有不少人都无法适应上流社会的生活。这些人，有很多都晚景凄凉。这也不是说大家都必须要去迎合社会潮流。不过我们想要再社会上获得更好的地位以及在工作上有突破，掌握适当商务交际英语是必须的！ 下面就为大家介绍一点我苦心收集的商务交际英语句子吧！ 1、在谈那个问题之前我想对您刚才讲的话谈点看法。 Before we turn to that issue, I wish to make a few comments/remarks on your presentation. 2、您对此事怎么看呢？ I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 3、我想接着刚才的问题讲下去。 I will pick up where we left off just now. 4、我方对这个问题有异议。 We take exception to this question. 5、这个日期贵方觉得合适吗？ I wonder if this date would be suitable for you? 6、不知你们上午谈的怎样？ I wonder how the meeting went this morning? 7、我一定向他转达您的问候和邀请。 I’ll surely remember you and your invitation to him. 上面就是我精心为大家准备的商务交际英语句子，与我们学习日常口语是有很大的不一样的。在正式场合不仅仅只是穿一套西装就能够应付一切的，更重要
商务交际英语［1］开篇案例 Chapter1 Sending the Wrong Message Three months ago, Anna Washington graduated from Winston Business College. Upon graduation, she obtained her first full-time job with IBM. Needless to say, she was very excited about the opportunity. As the receptionist in the foyer of a new building, Anna works in an attractive setting. She has the opportunity to greet most employees, including upper management, and customers as they enter the building. She answers incoming calls and forwards them to app ropriate individuals. Anna’s computer is equipped with the usual software—word processing, spreadsheets, databases, presentation graphics, and games. She has email and Internet access as well. Anna sometimes uses her word processing software when the secretarial staff has too much work. While this opportunity doesn’t happen too often, she enjoys it when it does come. After three months, Anna’s job has lost some of its appeal. She does not greet employees with the same enthusiasm as she did at first. Neither do her fellow employees respond as enthusiastically to her greetings. Her supervisor becomes irritated when she finds errors in the documents Anna has keyed. Answering incoming calls has become routine, almost boring. Recently, Anna sent an e-mail to a friend about personal business and her supervisor caught her. Today, Anna was bored and decided to play Solitaire. She was in the middle of her first game when her supervisor became upset and lectured Anna as several people, including a member of upper management, walked by. Obviously, Anna was very embarrassed. 译文： 第一章错误信息的发送 三个月之前，Anna Washington 从Winston 商学院毕业了。一俟毕业，她就获得了在IBM公司的全日制工作。获得这个机会的她很兴奋。 Anna的工作是接待员，负责接待来访者，接听电话等。她的工作地点在一栋新楼的前厅，环境很吸引人。Anna有机会向大多数职员打招呼，其中包括上层管理人员，以及进入这栋楼的许多顾客。Anna接听打进来的电话并转给有关人员。Anna的计算机安装了几种 常见的软件——文字信息处理（word processing）, 空白表格程序（spreadsheets），数据库（databases＝databank）, 还有一些电脑游戏，如：纸牌(Solitaire)、红心大战(Hearts)、空档 接龙(FreeCell)和扫雷（Minesweeper）。Anna还可以收发电子邮件，上网。Anna有时会用 文字信息处理帮助工作太多的秘书。然而，这种机会不太多，不过Anna喜欢干这类工作。 三个月后，Anna的工作兴趣减退了。她与职员们打招呼时已经失去了刚来时的热情，回应Anna招呼的职员们也没有那么热情了。当上司在Anna录入的文件里发现错误时，她 的上司生气了。Anna接听打进来的电话也程式化得让人厌倦。 最近，Anna给朋友发去了一份电子邮件谈私事，她的上司发现了她的错误。她的上司当时没有说什么，但是Anna知道她不高兴。今天，Anna有点烦闷，决定玩电脑上的纸牌 游戏。她一局还没有玩完她的上司就带来一份文件让她录入。Anna的上司生气了，当着过往的人，其中还有上级管理层的一位成员，训斥了Anna。很明显，Anna非常尴尬。
College English Test-Band X Part I Listening Comprehension (35%) Section A （10%） Directions: In this section, you will hear 10 short conversations. At the end of each conversation, a question will be asked about what was said. Both the conversation and the question will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A), B), C) and D), and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the centre. 1. A) It is raining. B) It is snowing. C) It is cloudy. D) It is clear. 2. A) They are faster. B) It is the only thing available C) Buses are not safe. D) Buses are too crowded. 3. A) In Europe. B) At home. C) In Canada. D) In China. 4. A) Barry no longer lives in New York. B) Barry doesn’t know how to economize. C) The woman called Barry in California. D) The woman didn’t ever meet Barry.
湖北第二师范学院省级精品课程:《高级英语》第二册 综合测试(1) A Comprehensive Test On Book Two Adv. Eng. Ⅰ. For each of the following word, there are four choices marked A,B,C,D. Choose the one which best explains the word given: 20% 1. intricate A. difficult B. complicated C. invalid D. simple 2. eradicate A. cut into many small parts B. go round in circle C. draw together into a small space D. put an end to; destroy 3. wax A. grow bigger or greater
B. become less or smaller C. drop heavily D. cover with thick coating 4. squash A. invade B. infer C. squeeze D. separate 5. veer A. move forward B. look sideways C. change directions D. pour out 6. exultant A. triumphant B. ecure C. exhausted D. overflowing 7. unsightly A. invisible B. ugly C. precipitate
《商务交际英语（1）》期末复习 一纸开卷 一、选择题（每小题2分，共20分）主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。 如： 1.Which of the following describes a memo written to a president from a department supervisor? A A.Upward, formal, internal 2.Which sentence contains five W's? B B. New employees should report at 8:30 a.m. on Monday, October for an orientation session. 3. Which of the following main ideas should be communicated in a business message in indirect order? D D. Your library books are overdue and a fine has been assessed. 4. Which of the following describes a cross-cultural communication situation? C C. A receptionist speaks slowly to a client who speaks with a heavy accent. 5. Instead of making judgements based on sterotypes, you should B B. learn to understand people as individuals 6. A key to receiving honest feedback is C C. the sender's attitude 7.An agenda is B B. the order of business to be discussed during a meeting 8. Which of the following should be used for a message that is to provide information for a group of people (some are inside the company and some are outside)? C C. A report 9. Which of the following statements promotes goodwill by using courteous words? D
商务交际英语（1）形成性考核作业 商务交际英语（1）第1次形成性考核答案与讲评 （Chapter 01-02） Chapter 01 Communicating in Y our Life (T) 01.The purposes of communication are to establish goodwill, persuade, obtain or share information, establish personal effectiveness, and build self-esteem. (Chapter 1) (F) 02. The key parts of the communication process are only sender, message, and receiver. (Chapter 1) The key parts of the communication process are sender, message, receiver, feedback, and channel. (T) (T) 03. Two media are employed when sending communications—speaking and writing. (Chapter 1) (F) 04. Two media are employed when receiving communications—speaking and writing. (Chapter 1) Two media are employed when receiving communications—reading and listening. (T) (T) 05. To communi cate effectively, the sender must use audience analysis, examine the message’s environment, and encourage and interpret feedback. (Chapter 1) (F) 06.To communicate effectively, the receiver must use audience analysis, examine the message’s environment, an d encourage and interpret feedback. (Chapter 1) To communicate effectively, the receiver must read and listen effectively. (T) (T) 07. The forms of communication are external and internal and formal and informal. (Chapter 1) (F) 08. External communication originates within an organization and is sent to receivers within the organization. (Chapter 1) External communication originates within an organization and is sent to receivers outside the organization. (T) (T) 09. Internal communication originates within an organization and is sent to receivers within that organization. (Chapter 1) (F) 10. Informal communication travels through established lines of authority, but formal communication does not follow these lines. (Chapter 1) Formal communication travels through established lines of authority, but informal communication does not follow these lines. (T) (T) 11. The two types of communication barriers are external and internal. (Chapter 1) (F) 12. Information is important, but the key is how to learn it. (Chapter 1) While learning information is important, the key is its application. (T) (T) 13. Equipment used to create a document includes computerized work stations, scanners, and voice recognition equipment. (Chapter 1) (F) 14. If the receiver is ill, listening skills are positively affected. (Chapter 1) If the receiver is ill, listening skills are negatively affected. (T) (T) 15. Documents may be stored on hard disks, USB, microforms, or optical disks. (Chapter 1)
试卷十 评卷人（签名）复核人（签名） 试卷说明： 1.请考生仔细本试卷满分100分，考试时间120分钟。 2. 客观题请按题号顺序用2B铅笔涂在机读卡上，主观题写在随后附带的答题纸 上，写在试卷上作废。 Part I Listening Comprehension (40 points) Section A Directions: Y ou are going to hear ten short conversations between two speakers. After each conversation, there will be a question. Both the materials and questions will be read only once. (1*10=10 points) 1. A. The man saw Mark on the street two months ago. B. The woman had forgotten Mark's phone number. C. The woman made a phone call to Mark yesterday. D. Mark and the woman had not been in touch for some time. 2. A. The man is late for the trip because he is busy. B. The woman is glad to meet Mr. Brown in person. C. The man is meeting the woman on behalf of Mr. Brown. D. The woman feels sorry that Mr. Brown is unable to come. 3. A. At 10:30. B. At 10:25. C. At 10:40. D. At 10:45. 4. A. The man no longer smokes. B. The man is under pressure from his wife. C. The man usually follows his wife's advice. D. The man refuses to listen to his doctor's advice. 5. A. Move to a big city. C. Go back to school.
simile 1.It is as though he suddenly came out of a dark tunnel and found himself beneath the open sky 2.They are like the musketeers of Dumas… 3.The Elizabethans blew on it as on a dandelion clock, and floated to the ends of the earth. metaphor 1... and it is not easy for him to step out of that lukewarm bath 2.It is not until he is released from the habit of flexing his muscles and proving that he is just a “regular guy” that he realizes how crippling this habit has been 3.The glow of the conversation burst into flames. 4.The conversation was on wings. 5.The glow of the conversation burst into flames. 6.I have an unending love affair with dictionaries 7.we ought to think ourselves back into the shoes of the Saxon peasant. 8.We can batten down and ride it out 9.Wind and rain now whipped the house. mixed metaphor 1.and no one has any idea where it will go as it meanders or leaps and sparkles or just glows. metonymy – change of name – the association of two unlike things[mi't?nimi] 转喻，借代He met his W aterloo. He likes to read Hemingway. 1.In short, all of these publications are written in the language that the Third International describes synecdoche – whole for part or part for whole[si'nekd?ki] 提喻 He has many mouth to feed in his family. China beat South Korea 3 to 1. The vineyard are intersected by channels, red and yellow sails glide slowly through the vines. Nowadays more and more people have a liking for cotton. 1.But neither his vanity nor his purse is any concern of the dictionary' s 2.yet both racing to alter that uncertain balance of terror that stays the hand of mankind's final war. alliteration 1.… a concept of how things get written that throws very little light on Lincoln but a great deal on Life 2.ask of us here th e same high standards of strength and sacrifice… 3.One form of colonial control shall not have passed away. 4.We shall always hope to find them strongly supporting their own freedom. 5.We pledge the loyalty of faithful friends. 6.We shall pay any price, bear any burden 7.To assure the survival and the success of liberty assonance (元韵、母韵、半谐音) and antithesis … between the much-touted Second International (1934) and the much-clouted Third International (1961) antithesis – contrary in meaning but similar in form 对比 1.If a free society cannot help the many who are poor, it cannot save the few who are rich 2.Let both sides explore what problems unite us instead of belaboring those problems which divide us. 3.Let us never negotiate out of fear, but let us never fear to negotiate. 4.And so, my fellow Americans ask not what your country can do for you; ask what you can do for your country. parallelism – ideas are paired and sequenced in the same grammatical form