STANDARD OPERATING PROCEDURES
标
准
工
作
程
序
HOUSEKEEPING DEPARTMENT
客
房
部
Task No: Description
1.Grooming and Appearance
仪表仪容
2.Check Uniform and How to Grooming Standards
制服检查及仪表仪容标准
3.Body language and attitude
肢体语言及态度
4.How to Conduct Briefing
怎样主持例会
https://www.doczj.com/doc/3a6676666.html,municate with Housekeeping Department
与客房部沟通
6.How to Greet the Guest
怎样问候客人
7.Dect phone Control
小灵通电话管理
8.Occupational Health and Safety
职业健康卫生及安全
9 Lost and Found Procedure
失物招领程序
10. Monthly Linen Inventory
月度布草盘点
11. Master Key Sign Out Procedure
万能钥匙签领程序
12. Sign in Procedure
签到程序
13. Sign out Procedure
签退程序
14. Guest Room Amenities & Supplies Set-up
客用品配放
15. “Do Not Distribute” Procedure for Rooms
房间“请勿打扰”程序
16. Clean Room Procedure
清洁房间程序
17. How to Clean Electric Kettle
怎样清洁电水壶.
18. How to Clean the Glasses
怎样清洁玻璃杯
19. How to Clean Ice Bucket
怎样清洁冰桶
20. How to Change Pillow Case
怎样更换枕套
21. How to remove laundry wooden boxes / hangers
撤出送衣篮及衣架
22. Reporting to the Guest Floor
到楼层报到
23. How to make up bed
怎样做床
24. How to Clean the Bath Room Floor
怎样清洁浴室地板
25. How to Clean the Mini Bar
怎样清洁小酒吧
26. How to Dust the Furniture
怎样给家具擦尘
27. How to clean the mirror
怎样清洁镜子
28. How to Clean the Bath Tub
怎样清洁浴缸
29. How to Clean Shower Room
怎样清洁淋浴间
30. How to Clean the Bath Room Wall
怎样清洁浴室墙面
31. How to clean the vanity top and hand basin
怎样清洁面台和面盆
32. How to Clean / Polish the Bathroom Fittings
怎样清洁和抛光浴室电镀配件
33. How to Clean the Toilet Bowl
怎样清洁马桶
34. How to Vacuum the Carpet
怎样给地毯吸尘
35. How to Clean the Telephone Set
怎样清洁电话机
36. How to Handle Wake up Call
怎样处理叫醒服务
37. Guest Shoe Shine Service
擦鞋服务
38. Safe Deposit Box needs to be opened in Checked out guest room
当客人离店后要检查保险箱必须打开
39. How to Handle the Left Guest Room vine card
怎样处理无用的客房钥匙卡
40. Extra Bed and Baby Cot Procedure
加床和婴儿床处理程序
41. Guest Laundry Pick up During Room Check
查房同时收取客衣
42. Guest Laundry Pick up Requirement via Receiving Call
客人电话要求收取洗衣
43. Fold Towel
毛巾的折叠
44. How to Remove Room Service Basket
怎样撤出送餐的餐具
45. How to Clean Guest Floor Corridor
怎样清洁走廊
46. How to Assist Guest with Luggage/Parcel
怎样协助运送客人行李
47. Mini-bar consumption check
小酒吧消耗检查
48. Mini-bar daily replenishment
每日补充小酒吧
49. How to Handle “Open Door” Request
怎样处理开房门的请求
50. Breakage, Loss and Damage Procedure
遗失损坏处理程序
51. How to Check Guest Floor Corridor
如何检查走廊
52. How to Inspect Bathroom
如何检查卫生间
53. Care and Handling of Guest’s Belongings
小心照看客人财产
54. Returning Keys and Worksheet
交还钥匙和工作表
55. Check into Housekeeping Office
在客房部办公室报到
56. Vacuum carpet after washed
洗过地毯后的吸尘
57. How to Escort Guest to Elevator
怎样护送客人至电梯
58. Cleaning chemical using in Housekeeping
客房部常用的清洁剂
59. How to polish wooden surface
如何给木制表面抛光
60. How to use and clean a vacuum cleaner
如何使用和清理吸尘器
61. Guest Laundry Emergency
紧急洗衣
62. Super clean program
超级清洁程序
63. One Entry Room System
一次进入房间
64. Zero Room Defects
零缺陷的房间
65. Turn down Service
开床服务
66．Push brush sweeping
扫地
67．Dust mopping
推尘
68Wet mopping
湿拖
69Wall washing by hand
手工洗墙壁
70How to Clean the A/C Grill
怎样清洁空调口
71How to shampoo carpet --- extraction
抽洗地毯
72How to Clean Upholstery Fabric
怎样清洁沙发及软包墙面
73How to Clean Wall-paper
怎样清洁墙纸
74Cleaning of Office
清洁办公室
75Cloak Room Procedure
衣帽间的程序
76Staircase cleaning
清洁楼梯
77How to clean windows
怎样清洁窗户
78Stone floor scrubbing
擦洗石制地面
79Locker room cleaning
更衣室的清洁
80How to polish wooden surface
如何给木制表面抛光
81How to use and clean a vacuum cleaner
如何使用和清理吸尘器
82Dry foam shampoo on carpet
干洗地毯
83Cleaning of outlets
各餐饮场所的清洁
84Inspection of back of house
后区的检查
85Cleaning of lobby
大堂的清洁
86PA. Store room
PA的仓库
87Cleaning supplies and equipment return
返还清洁用品及设备
88How to clean urinal bowel
怎样清洁小便池
89How to polish brass
怎样给铜器抛光
90How to clean skid proof and dustproof pad
如何清洁防滑垫及防尘垫
91How to crystallization for marble floor
怎样给大理石地面做晶面处理
92How to maintain and clean leather surface
如何保养和清洁皮革表面
93How to clean telephone
怎样清洁电话
94Cleaning of pantry/store room
清洁工作间和储藏室
95Washroom Care
公共卫生间的清洁
96Check into public area service associates
PA员工报道的检查
97Prepare daily work allocation
准备日常工作分配
98Lobby inspection
大堂的检查
99Inspection of lifts
检查电梯
100Inspection of restroom
检查洗手间
101Inspection of outlets
检查各餐饮场所
102Inspection of back stairs
检查后楼梯
103Inspection of pantry/store room
检查工作间及储藏室
104Guest Laundry Check
检查客衣
106. How to handle discrepancy
如何处理差异
107. Damage Laundry Confirmation
确认破损
108. Guest Laundry Deposit Service
客衣存放服务
109. How to handle guest laundry express and pressing service.
如何处理加快服务及熨烫服务
110. Guest laundry delivering
返还客衣
111. D.N.D Room Guest Laundry Service
D.N.D房间客人洗衣服务
112. Guest complaining handling
处理客人投诉
Housekeeping – Policies & Procedures Manual 客房部- 制度和流程指南
Housekeeping – Policies & Procedures Manual 客房部- 制度和流程指南
客房部- 制度和流程指南
客房部- 制度和流程指南