试卷代码：
南京城市职业学院2015-2016学年度第二学期
酒店管理专业酒店英语期末考试试题
班级：学号：姓名：
2016年6月
一、单选题（每题1分，共20分）
1、Good morning. _______ I help you?
A、Would
B、Must
C、May
D、Am
2、I would like to _________ a room, please.
A．order B、book C、see D、look
3. It’s very kind __________ you to help me.
A．of B、to C、by D、for
4. What’s the ________ for a double room?
A. right
B. rate C、money D、for
5. I would like to book a double room ________ bath.
A. with
B. of C、by D、for
6.Excuse me, sir. You need to ________ the form.
A. fill in
B. fill on C、fill of D、fill for
7.We are looking forward to __________ you.
A. see
B. saw C、seeing D、sees
8.I'm afraid we are fully booked _______ the 5th.
A. with
B. of C、by D、for
9.Do you want to pay _____ cash or _____ credit card.
A. in in
B. by by C、by in D、in by
10.The porter will show you _______ your room.
A. with
B. to C、by D、for
11.My flight will leave ______ 6 pm today.
A. with
B. on C、at D、for
12.The hotel is full and there is someone ________ your room.
A. take
B. To take C、takes D、taking
13.Let me _______ you with your luggage.
A. help
B. helping C、helps D、to help
14.May I _________ the curtain?
A. draw
B. Turn on C、turn off D、make up
15.______ the way, how long will it take to clean the room?
A. With
B. On C、By D、For
16.Can you __________ the air conditioning?
A. draw
B. Turn on C、turn off D、make up
17.Do you want these shirts to be ________?
A. starch
B. starches C、starched D、starching
18.Let me help you _______ your luggage?
A. by
B. with C、on D、of
19.I hope you will _______ a morning call at 7:00.
A. arrange
B. arranges C、arranged D、making
20.I'll ask a porter to _________ your luggage.
A. take care
B. take care of C、take care off D、look
二、根据对话填写入住单（每题1分，共10分）
R: Ok .I’ve found it. Checking out on the 27th?
G: That’s right.
R: Can I take a credit card for the deposit?
G: Yes, sure. Also, I’d like a non-smoking room please.
R: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I’m right?
G: You are right. And I’ll stay in your hotel for 4 nights.
三、根据情境完成对话.（每题2分，共40分）
Part one
A：Good morning . What can I do for you, sir ?
B：Yes, （我想预定一间房间。）
A：OK ,sir . （什么时候？）
B：From May 1st.
A：（几个晚上？）
B：For three nights .
A：（您一行共有多少人呢？）
B：Just my wife and myself .
A：
（哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）
B：Twin-room ,please .
A：Could you hold the line ,please ? （我要查查这几天有没有房间。）（先生，让您久等了。）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?
B：We’ll take the one with windows .
A：Certainly ,sir .May I have your name and initials ,please ?
B：Yes ,it’s Caruthers T.E.
Part Two
A: Good evening. （有什么可以帮助您的，先生？）B: （三个星期前，我预定了一间带窗的两张单人床的房间）I’m Caruthers T.E.
A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.
B: Yes, exactly.
A: （请出示您的护照）Thank you, sir. _______________________________________________________（请您填一下这张登记表。）
B: Ok. Here you are. Is it all right?
A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）
B: （我能用旅行支票付费吗？）A: Certainly. Here’s the key to Room 808. Please keep it. ________________________________________________________（晚安，并预祝您入住愉快。）
B: Thank you.
Part Three
A：__________________________________________(您想喝点什么呢，先生?) B: I'd like some tea._______________________________(你们这里都有些什么茶？)
A: We have black tea and green tea.______________________________ (请问你想喝什么茶？)
B: I don't know. __________________________________(你能给我推荐下么？) A: I suggest you to have some green tea. Green tea has a cooler flavor,
_________________________________(夏天喝很好.)
B: Ok, I'd like a pot of Biluochun (碧螺春).
四、判断对错（每题1分，共10分）
1. A cashier should remind his client to keep the exchange slip well. (）
2. Telephone service is round the clock and free of charge in the hotel. （）
3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. （）
4. Guests feel pleased when the room attendant calls them by the names. （）
5. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom. （）
6. Honesty is the best policy. （）
7. The hotel staff should report the problems to the superior no matter what it is.
（）
8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you. （）
9. Some hotels accept guests’ personal checks （）
10. Room service means to do service in the guestroom. （）
五、阅读理解题.（每题１分，共１０分）
Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning.
Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these
bed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.
Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually the cost is much less. Staying at a n inn is almost like visiting someone’s home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.
1. Americans like to take to a holiday trip____.
A.every year
B.every season
C.every month
D.twice a year
2.Nowadays more American travellers prefer spending nights at______.
A.big hotels
B.colleges and universities
C.their relatives’ homes
D. small houses and inns.
3.According to the passage，which of the following is true?
A.Travellers can get breakfast and lunch at small houses or inns.
B.There are only a few rooms in all kinds of small inns.
C.In some inns travellers can's watch TV in the rooms.
D.It is more expensive to spend nights in private homes.
4.Rooms for the night in local families have been popular in ____for many years.
https://www.doczj.com/doc/197663941.html,
B.Europe
C.America
D.Africa
５．Many of these America’s bed-and-breakfast inns are __________.
A.old buildings
B.new buildings
C.tall building
D.small house
Rossiya Hotel
I read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a
21-story “Presidential tower”in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.
6. Which is the largest hotel in the world?
A. Hilton Hotel
B. Trade Hotel
C. the Great Wall Hotel
D. Rossiya
7. How many people can this largest hotel accommodate at one time?
A. 3,200
B. 6,000
C. 930
D. 3,000
8. How many people work in this largest hotel?
A. 3,200
B. 6,000
C. 930
D. 3,000
9. Which part of the hotel is known as the largest in the world?
A. The Presidential tower.
B. The Central courtyard.
C. The Ballroom.
D. The Suite.
10.Foreigners have to pay __________ more than the usual rate Russian officials pay.
A. 16 times
B. 21 times
C. 12 times
D. 6 times
五、回答问题.（共１0分）
１、Ｗhat services isThe Front Office responsible for ?（4分）
２、Do you know how many ways in which the guests can usually pay their hotel bills?（6分）
一、短语、句子。（20分） （一）英译中（10分） https://www.doczj.com/doc/197663941.html,undry service ______________ 2.Front Office Department________________ 3.I'm at your service. _____________________________ 4.House keeping. May I come in? __________________________ 5.We are looking forward to seeing you. _______________________________ （二）中译英（10分） 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗？ _______________________________ 二、单项选择题（40分。） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage. A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 三、连线题（每题2分,共10分）
试卷代码： 南京城市职业学院2015-2016学年度第二学期 酒店管理专业酒店英语期末考试试题 班级：学号：姓名： 2016年6月 一、单选题（每题1分，共20分） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.
酒店餐饮英语词汇 一、小吃 meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 bread 面包 steamed bread 馒头 rice noodles 米粉 fried rice noodles 河粉 steamed vermicelli roll 肠粉macaroni 通心粉 bean thread 冬粉 bean curd with odor 臭豆腐 flour-rice noodle 面粉 noodles 面条 instinct noodles 速食面 vegetable 蔬菜 crust 面包皮 sandwich 三明治 toast 土司 hamburger 汉堡 cake 蛋糕 spring roll 春卷 pancake 煎饼 fried dumpling 煎贴 rice glue ball 元宵 glue pudding 汤圆 millet congee 小米粥 cereal 麦片粥 steamed dumpling 蒸饺 ravioli 馄饨 二、牛排与酒 breakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 late snack 宵夜 dinner 正餐 ham and egg 火腿肠 buttered toast 奶油土司 French toast 法国土司 muffin 松饼 cheese cake 酪饼 white bread 白面包 brown bread 黑面包 French roll 小型法式面包 appetizer 开胃菜 green salad 蔬菜沙拉 onion soup 洋葱汤 potage 法国浓汤 corn soup 玉米浓汤 minestrone 蔬菜面条汤 ox tail soup 牛尾汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排 T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 well done 全熟 medium 五分熟 rare 三分熟 beer 啤酒 draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒brandy 白兰地 whisky 威士忌 vodka 伏特加 on the rocks 酒加冰块 rum 兰酒 champagne 香槟 三、糖与蜜饯
《大学英语3》期末考试题型: 1、听力理解：25%（共25题，每题1分） 短对话7个、篇章理解2篇、复合式听写1篇，共25题，25分。 2、选词填空题：10% （共10题，每题1分） 3、阅读理解：20% （1）、完型填空1篇，10题，每题1分 （2）、传统仔细阅读1篇，5题，每题2分 4、翻译：25% （1）、句子翻译（中文翻译成英文）：15% （5题，每题3分，15分） （2）、段落翻译（英文翻译成中文）：10% （1题，10分） 5、作文：20% 注意：考试课文范围： 《大学英语3（新世纪）》：第三册第1、2、3、5单元 出题范围： 1、复习所学单元的生词、词组、搭配等，第二部分选词填空题在课后练习中出题： 《大学英语3（新世纪）》：课后练习 Words In Action 中Ex. 2 2、认真复习课文，段落翻译（英译中）从课文的Text A（新世纪）中抽取。 3、认真复习课后练习，句子翻译（中译英）从课后练习Translation1中抽取。 4、其余题目均从试题库中抽取。 另：请各位《大学英语3》任课老师提醒学生自带耳机，期末考试中有听力题型。
《大学英语1》期末考试题型: 1、听力理解：25%（共25题，每题1分） 短对话8个、长对话2篇、章理解3篇，共25题，25分。 2、选词填空题：10% （共10题，每题1分） 3、阅读理解：20% 传统仔细阅读2篇，10题，每题2分 4、翻译：25% （1）、句子翻译（中文翻译成英文）：15% （5题，每题3分，15分） （2）、段落翻译（英文翻译成中文）：10% （1题，10分） 5、作文：20% 注意：考试课文范围： 《大学英语1（新世纪）》：第一册第1、2、4、5单元 出题范围： 1、复习所学单元的生词、词组、搭配等，第二部分选词填空题在课后练习中出题： 《大学英语1（新世纪）》：课后练习 Words In Action 中Ex. 2 2、认真复习课文，段落翻译（英译中）从课文的Text A（新世纪）中抽取。 3、认真复习课后练习，句子翻译（中译英）从课后练习Translation中抽取。 4、其余题目均从试题库中抽取。 另：请各位《大学英语1》任课老师提醒大一新生购买耳机，期末考试中有听力题型。
沈阳大学 科技工程学院试卷评分标准（标准答案）2012—2013学年第 2 学期首页共 2 页课程名称： 酒店应用英语2-2 课程编码： 172507122 编号： A 适用专业（班级）10旅游管理1-3班（酒店方向） 考试方式：考试 □考试时间100分钟制定标准教师： 教研室主任： 院（部）审批： 评分标准（标准答案）—解题步骤或答题要点和分数分配 9. J. Never mind 10. B. I hope you have a good time at our hotel. (C) 1. I. What’s the 30 yuan RMB for? 2. G. We only had two. 3. D. I’ll go back to the cashier to have the account changed 4. A. Would you mind checking it again 5. C. How much is that in US dollars, please 6. E. I’ll calculate it for you 7. H. Do you honor credit cards 8. B. May I take a print of it 9. J. Would you please sign your name here on the print 10. F. Please keep it 第1页（共2页）第2页（共2页） III. Put the following sentences into English. (30points together, 3point for each ) 1.The general manager must have gone to the Housekeeping Department. 2.Sorry to have kept you waiting. 3.Let’s go to the bar together, shall we? 4.That’s the hotel which was completed last year. 5.We serve Continental breakfast and American breakfast. 6.I’d like a fruit salad. 7.I am awfully sorry to have spilled the wine on your clothes. 8.We are looking forward to having a talk with the manager of the firm. 9.Would you mind if I smoke? 10.Many American diners prefer Chinese food to Western food.
期末考试《酒店英语》（A 卷）参考答案及评分标准 一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在10分） A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. https://www.doczj.com/doc/197663941.html,parison https://www.doczj.com/doc/197663941.html,position https://www.doczj.com/doc/197663941.html,pliment https://www.doczj.com/doc/197663941.html,ponent 3. The Yangtze River is nearly 6300 kilometers in _______ . A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices https://www.doczj.com/doc/197663941.html,puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes from payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用 “T ” 表示，错误的请用“F ” 表示，请将正确答 案填在答题框。每题1分，共10分） Shanghai: a City for Cuisine Exploration Shanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurants in Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which is
PART FOUR 第四部分 FOR FOOD & BEVERAGE DEPARTMENT 餐饮部用 Reserving a table 订座 1.I want to reserve a room for two hundred people to hold a dinner party. 我想预定一间能容纳二百人的宴会厅举行晚宴。 2.I’m sorry we are booked out for this evening. 抱歉，今晚订满了。 3.When do you start to serve dinner in the evening? （When is the restaurant open for breakfast?） 你们什么时候供应晚餐？（几点供应早餐？） 4.When are the restaurant opening hour / operating hour? 餐厅营业时间几点到几点? 5.But I prefer a table by the window. My wife loves the night view of Jinji Lake. 但是我想要一个靠近窗户的桌子。我爱人喜欢看金鸡湖的夜景。 6.I’m sorry. The tables by the window are all occupied. 对不起，靠近窗户的桌子全都有人了。 7.Good morning, Aurora Café / O’S Café , this is ××speaking, how may I help you? 早上好，畅园咖啡厅/欧式咖啡 厅，我是××，能为您效劳吗？ 8.We have received many bookings and I cannot guarantee a table by the window. 我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。 9.Y ou can be sure that we’ll try our best. 请相信我们会尽最大努力的。 10.Thank you for calling, sir. We look forward to your visit. 谢谢您的电话，我们盼望着您的光临。 Receiving a guest 引座 11.Have you got a reservation? 您预订座位了吗？ 12.Just a moment. I’ll take a look at out reservation book. Y es, Mr. Dewey, a table for two, 8 o’clock. Would you come this way, please? 请稍候，我查一下我们的预定簿。对了，Dewey先生，二人桌，8点到。请这边走。 13.Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me? 史密斯先生我们正等您呢，请跟我走。 14.Good morning, madam / sir, welcome to our restaurant. 早上好，女士/先生，欢迎光临我们餐厅。 15.Sorry, sir, all the tables are taken. Would you mind waiting until one is free? 对不起先生，没有空位了，等一会儿好吗？ 16.The buffet is over there. Please help yourself. 自助餐在那边，请自己享用。 17.I haven’t got a reservation. Can I get a seat anyway? 没有预约，有位子吗？ 18.How long is the wait? 要等多久才有位子？
大学英语专业精读1 期末考试卷 I. Word formation （40%） A. Give the corresponding nouns for the following verbs.给出下列动词的相应名词形式。（10%） 1. discover 2.depend 3.amaze 4.add 5.display 6.renew 7.suppose 8.treat 9.addict 10.accelerate B. Give the corresponding nouns for the following adjectives. （10%） 1.weak 2. angry 3. free 4. quick 5. clear 6. long 7.wide 8. sad 9.happy 10. moderate C. Give the corresponding verbs for the following nouns. （10%） 1. gardening 2. failure 3. fertilizer 4. enduring 5. mixture 6.liberation 7.alternative 8.result 9.satisfaction 10.requirement D. Give the corresponding synonyms for the following words and expressions. （10%） 1.barely 2. chilly 3. now and then 4. many 5. clever 6. turn up 7. keen 8. club 9.handsome 10.sensible II. Translate the Chinese into English. （30%） 1. We’ll stick by you___________________________________________（无论发生什么事）. 2. Keep in touch with your cultural roots, ___________________(无论你在世界何地). 3.We’ll bring the hostage home,___________________________（无论有多困难）. 4. I feel that you young people should understand____________________（生活中总是充满着机遇和挑战）. 5. When she learned____________________（她已经被那所大学录取）, she almost jumped for joy. 6.You must admit_________________________（所有这一切都表明我们的努力没有白费）. 7.He was running a great risk when he insisted_________________________________（地球是绕着太阳转的）. 8. The visitors were greatly impressed by________________________（这个村子过去30年所取得的成就）. 9. First-year college students are generally not clear about______________________________（他们应该从大学获取什么）. 10._____________________________（农民最想得到的东西）is just one thing. It is land. III. Translate the following sentences into English. （30%） 1. 我们现在缺少人手，你来得正好。 2. 已经有好几个同学在考虑竞选学生会主席。 3. 她警告我不要和那种追求个人名利的人交往。 4.多年来我们学校培养了很多学生，大多数都在各个部门重要岗位任职。 5. 她原以为哲学是非常枯燥的东西，可后来方发现它非常有意思。 6.他父亲刚过五十，可头发已经灰白了。不过，除此以外，他没事。 7.这里的老师和学生都认为学英语没有什么捷径。 8.我知道放弃这个机会十分愚蠢，但我别无选择。 9.有一天，那座新楼突然倒塌，楼里很多人都被埋了。 10.一种长久的友好关系要求双方都十分真诚。
餐厅常用 English for Restaurant 餐厅用语 1.I’m sorry to have kept you waiting. 对不起，让您久等了。 2.Enjoy your breakfast, sir. 请享用您的早餐，先生。 3.Here is the menu. 给您菜谱。 4.What do you prefer, tea or coffee? 您喜欢什么，茶还是咖啡？ 5.Have a nice evening! 祝您晚上愉快！ 6.Welcome to our Western Restaurant. 欢迎来我们西餐厅。 7.We’re glad to have you here. 我们很高兴您来这儿。 8.I’m always at your service, sir (madam) 随时为您效劳，先生（小姐）9.I’m sorry to trouble you. 对不起，打扰您了。 10.I’m sorry to have taken so much of your time. 对不起，占用您太多时间了。11.Follow me please. 请跟我来。 12.Please go straight ahead. 请一直往前走。 13.Please turn right/ left. 请向右转/ 左转。 14.I’m sorry, I’m afraid we don’t have … 对不起，我们没有。。。（客人点的 东西） 15.Please take your time, there’s no hurry. 请慢慢来，别着急。 16.Thank you for telling us, madam/ sir, I’ll inform my manager about it. Please accept our apology. 谢谢您告诉我们，小姐/ 先生。 我会向经理报告这件事，请接受 我们的道歉。 17.I will be with you in a moment. 我一会儿就来。 18.Thank you for calling. 多谢您的来电。 Words 1.recommend 推荐 2.steak 牛排 3.Would you mind…? 你介意。。。 吗？ Reserving a table 1.What time do you open? / When does the restaurant close? 你们什么时候开门营业？/ 你们 餐厅什么时候停止营业？ 2.I’d like to confirm your reservation. 我想确认一下您的预订。 3.We look forward to serving you. 我们期待着为您服务。 4.Sorry, the line is busy. Would you like to call back later? 对不起，电话占线。你等会再打 来好吗？ 5.Could you please hold the line? 请稍等一下好吗？ 6.Good morning. This is Guizhou Hotel. Can I help you? 早上好，这里是贵州饭店。我能 帮您什么吗？ 7.Could you repeat it, please? 请您再说一遍好吗？ 8.I want to reserve a room for two hundred people to hold a dinner party. 我想预订一间能容纳两百人的宴 会厅举行晚宴。 9.I’m sorry we are booked out for this evening. 抱歉，今晚订满了。 10.When are the restaurant hours? 餐厅营业时间从几点到几点？ 11.I prefer a table by the window. My wife loves the night view of Guiyang. 我想要一个靠近窗户的桌子。我 夫人喜欢看贵阳的夜景。 12.I’m sorry. The tables by the window are all occupied. 对不起，靠近窗户的桌子全都有 人了。 13.Is there any private dining room left? 请问现在还有包间吗？ 14.We have received many bookings and I cannot guarantee a table by the window. 我们已接到许多预订，因而无法 向您保证能有一个靠窗的桌子。 15.Have you booked a table? 您有预订吗？ 16.Have you got a table for two, please? 请问您有两个人的桌子吗？ Words 1.Reserve 预订v 2.Reservation 预订n. 3.Book 预订 4.repeat 重复 5.hold 容纳 6.occupy 占满 7.serve 服务 8.guarantee 保证 9.hold the line 别挂（电话） 10.by the window 靠窗 11.try on e’s best 尽力 12.private dining room 包间 Receiving a guest 1.Have you got a reservation? 您预订座位了吗？ 2.Just a moment. I’ll take a look at our reservation book. 请稍后，我查一下我们的预订簿。 3.Yes, Mr. Smith, a table for two, 8 o’clock. Would you come this way, please? 对了，史密斯先生，两人桌，8 点到。请这边走。
2015年上学期《饭店英语》期末考试卷 班级__________ 姓名__________ 学号__________ 计分___________ I. Multiple choice 单选（20%） 1. May I ______ your name and phone number?. A. know B. to know C. knows 2. We look forward to your _________. A. come B. came C. coming 3.—— How would you like your steak cooked? ——___________,please . A. Rare B. Certainly C. No problem 4. ---Thank you for your help. --- _________________________ A. Never mind B. Very good C. No thanks 5.---What ’s your ______, please? ---1205. A. room number B. ID card C. telephone 6. There are two flights ________ on that day. A. reserve B. available C. introduce 7.--- For which date, sir? ---- ________. A. At half past eight B. On September 1st C. In June 8th 8.--- ________ would you like, first class or business class? ---First class. A. Which class B. What class C. How class 9. --- What kind of ______ do you have? --- We have single, standard and presidential. A. fruit B. room C. vegetables 10. ---I ’ll _____ you ______ so that you can see everyone? ---Thank you. A.show …around. B. show …on. C. show …to II. Fill in the blanks with the proper phrases given below. 选择词汇，用正确形式填空。（10%） 1. Would you like a room ______________gardon? 2. I ’m ____________ recently. 3. The reservation is _____________ Mr. Brown. 4. ---There is__________________________ my telephone. --- Let me have a look. 5. Many guest ___________________ our roast duck.. III. Dialogues. 补全对话。（30%） w: Good evening. Welcome to our hotel. May I help you ？ B: Good evening. w: May I take your order now? B: Yes ,show me your menu. w: ______1_______ B: I ’d like cucumber salad. w: Ok,_______2_______ B: Oh ，champagne please. w: With ice or not? B ：Without ，_______3_______ w ：Ok , What do you recommend for the main course ？ B: ______4______ w: Sounds great ，two portions, please!
酒店餐饮日常英语会话 最牛英语口语培训模式：躺在家里练口语，全程外教一对一，三个月畅谈无阻！太平洋英语，免费体验全部外教一对一课程：https://www.doczj.com/doc/197663941.html, 酒店餐饮日常英语会话 1、可口可乐Coca cola 2、矿泉水Mineral water 3、橘子汁orange Squash 4、啤酒Beer 5、香槟酒Champagne 6、葡萄酒Port 7、威士忌Whisky 8、白兰地Brandy 9、伏特加Vodka 10、味美思Vermouth 11、冰淇淋Ice cream 12、苹果Apple 13、梨Pear 14、桃Peach 15、香蕉Banana 16、橘子Oragne 17、西瓜Watermelon 18、哈密瓜Harmi Melon 19、白兰瓜Lanchou melon 20、葡萄Grape 21、荔枝Lichee 22、菠萝Pineapple 23、面包Bread 24、巧克力Chocolate 25、蛋糕Cake 26、咖啡Coffee 27、红茶Black tea 28、口布A mouth Cloth 29、香烟Cigarette 30、火柴Match 31、手纸Toilet paper 32、盘子Plate 33、叉子Fork 34、勺子Spoon 35、汤勺Soup Spoon 36、牙签Toothpick 37、筷子Chopsticks 38、茶杯Cup 39、开水Hot water
40、凉开水Cold water 41、甜Sweet 42、酸Sour 43、咸Salty 44、辣Hot 45、苦Bitter 46、糖Sugar 47、味精Monosodium Glutamate 48、咖喱粉Curry Powder 49、辣椒粉Chilli powder 50、胡椒粉Black Pepper 52、砂糖Powdered sugar 53、香肠Sausage 54、服务员（男性）Waiter 55、您好Hi! 56、您好！Hello！ 57、您好吗？How do you do? 58、先生（女士），早上好。Good morning, Sir(Ladies) 59、先生们（女士们），下午好！Good afternoon,Ladies and Gentlemen 60、先生们（女士们），晚上好！Good evening, Ladies and Gentlemen. 61、您好，欢迎你们（女士们、先生们）到我们俱乐部Hello!Wolcome to our club. 62、这里是接待处，可以为您效劳吗？Here’s the recep tion. What can I do for you? 63、您早！How do you do! 64、早上好！Good morning! 65、下午好！Good afternoon! 66、明天见！See you tommorow! 67、欢迎您！You are welcome 68、见到您很高兴！I’m very glad to meet you 69、请这边走！This way, please 70、请里边坐！Come in and sit down please 71、请您休息一下！Take a rest, please 72、请饮用一杯茶。Have a cup of tea, please 73、请饮用咖啡。Have some coffee, please 74、对不起。I’m sorry. 75、没关系。Doesn’t matter. 76、请原谅。Excuse me, please