Housekeeping (客房服务英语)
1．Housekeeping．May I come in？我是客房服务员，可以进来吗？
2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty．很抱歉您的水壶空了。
6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？
7．Oh，thank you．But you see，we are having some friends over．
噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours？你能不能过3小时再来整理？
9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？
11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？
14．Is there anything I can do for you？您还有什么事要我做吗？
15．I'm always at your service．乐意效劳。
16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？
17.Could you come back in three hours？您能在3小时后回来么？
18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？
19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。
20. Is there anything else I can do for you?还有其他我能帮助你的吗？
21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？
22.I come to collect the laundry. 我是来收衣的。
23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。
24.I will take it back, and clean it again.我会把它带回重新清洁。
25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视
26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？
27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？
28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？
29. You may make up the room when I go out.我出去后再打扫。
30. That is fine.好的。
31.Good evening ,Can I help you? 晚上好，我能帮助你吗？
32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？
33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？
34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？
35 Certainly,Come in,please.可以，进来吧。
36 Thank you,no need more time.谢谢，一会就好。
37. Is there anything else I can do for you? 你还需要其他帮助吗？
38. No,Thank you. 没有了，谢谢。
39. You’re welcome.It is our pleasure to sevice our guests. 不用谢，为客人服务我们感到很荣幸。
40.Certainly,I will get them away now.当然可以，我马上就去拿。
41 I will check with my supervisor.我要请示一下主管。
42.Have a good time.祝你旅途愉快
43.You are so helpful.thank you!您真是帮助很大，感谢您！
44. Let me show you the way.让我给您指路。
45. This way please请这边走。
46. Sorry,We don’t have this kind of the service.对不起，我们没有这种服务。
47.I’ll send a room attendant up right away.我马上就让服务员过去。
48. Is that all right? 这样可以吗？
49. No hot water没有热水
50. The toilet is stopped up马桶堵塞
51. Yes go ahead.是的,可以的
52. Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
53. I hope I'm not disturbing you. 我希望没有打扰您。
54. What is your room number ? 您的房间号码是多少？
55. Sure/ Certainly 当然可以
56. One moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。
57. I'll send for an electrician( doctor...) 我给您请电工（大夫……）。
58. I’ll be there in a few minutes 我马上就去
59.This is a check-out room.此为走房。
60.The lines to be repaired and washed.需要修补和清洗的部件。
61.We’ll send some housemen to your room.我们会派房间男工来您房间。
62.I’ll send a plumber to your room.我们会派一水管工来您房间。
63.I’m the hous ekeeper,may I help you?我是客房主任，需要帮助么？
64.You can put the DND sign outside your door.您可以在您的房间外悬挂“请勿打扰”牌。
65.We’re responsible for the baby-sitting service too.我们也负责托婴服务。
66.The turn-down service is necessary for you,sir.先生，晚床服务是很有必要的。
67.The tears and wears in the guest room.客房内的物品用旧及损坏。
68.My room is a mess.我的房间一团乱。
69.It’s so noisy right outside my door,and I can’t sleep.就在我的房门外太吵了，我无法入睡。
70.Please contact the front office.请联系前台。
71.Don’t hesitate to contact us if you have anything emergent.如遇紧急事件，请随时联系我们。
72.For turn-down service,I’ll switch on certain lights.对于晚床服务，我会打开一些灯。
73.Shall I pay for the damage I made in my room?我应该赔偿我造成的房间内损坏么？
74.I’m afraid you have to sir.我恐怕您不得不。
75.One more thing,the minibar needs refilling.还有件事情，小冰箱需要填满了。
76.The towels are dirty.毛巾脏了。
77.Please empty the waste bin.请倾倒垃圾筒。
78..The shampoo in my restroom is spilt.我洗手间内洗发液撒了。
79.The sink needs wiping,I’m afraid.我恐怕洗水槽需要被清洁。
80.By the way, I broke the vase by accident.顺便说下，我无意打破了花盆。
81.I’ve run into something urgent about my room.关于我房间我遇到了一些紧急事件。
82.I was about to take a shower in the restroom.我当时刚要在洗手间洗澡。
83.No hot water for shower was available.没有热水。
84.These shower controls are difficult to use.这些淋浴设备控制阀很难使用。
85.The room attendant showed the gentleman how to use the shower controls.
房间服务员教这位先生如何使用淋浴控制开关。
86.This is Mr.Giant calling from Room 3008.我是3008房间的基恩特先生。
87.There seems to be something wrong with the toilet.马桶好像出问题了。
88.The toilet doesn’t flush.马桶不冲水。
89.What seems to be the trouble？哪里出问题了？
90..The bath room looks like a huge mess now.洗手间现在一团糟。
91.I’m sorry to hear that,but don’t worry.很抱歉听说，但是不必着急。
92.I’ll try to fix it immediately.我会立刻处理此事。
93.How to deal with the damage caused by the guest.
如何处理客人造成的损坏。
94.I’ll vacuum the carpet in your room.
我会吸尘你房间内的地毯。
95.We’ll send someone to collect your laundries.
我们会派专人收集您的将要洗的衣物。
96.Please leave the laundries in your laundrybag.
请将要洗衣物放置在洗衣袋内。
97.Don’t forget to fill in the laundry list by the way.
别忘记顺便填上洗衣清单。
98.Please draw the curtains close.
请拉上窗帘。
99.We are not allowed to do that.
我们不允许那样做。
100.We are not allowed to answer phone calls for the guest when the guest is not in.
当客人外出的时候，我们不允许接听客房内的电话。
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
Housekeeping (客房服务英语) 1．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty．很抱歉您的水壶空了。 6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？ 7．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours？你能不能过3小时再来整理？ 9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？ 11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you？您还有什么事要我做吗？ 15．I'm always at your service．乐意效劳。 16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？ 17.Could you come back in three hours？您能在3小时后回来么？ 18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？ 19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。 20. Is there anything else I can do for you?还有其他我能帮助你的吗？ 21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？ 22.I come to collect the laundry. 我是来收衣的。 23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。 24.I will take it back, and clean it again.我会把它带回重新清洁。 25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视 26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？ 27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？ 28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？ 29. You may make up the room when I go out.我出去后再打扫。 30. That is fine.好的。 31.Good evening ,Can I help you? 晚上好，我能帮助你吗？ 32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？ 33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？ 34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？ 35 Certainly,Come in,please.可以，进来吧。 36 Thank you,no need more time.谢谢，一会就好。 37. Is there anything else I can do for you? 你还需要其他帮助吗？ 38. No,Thank you. 没有了，谢谢。
航空服务常用英语 卫星楼satellite 入口in 出口exit ; out; way out 进站（进港。到达）arrivals 不需报关noting to declare 海关customs 登机口gate; departure gate 候机室departure lounge 航班号FLT No(flight number) 来自。。。。arriving from 前往… departure to 预计时间scheduled time 实际时间actual time 已降落landed 起飞时间departure time 延误delayed 登机boarding 由此乘电梯前往登机stairs and lifts to departures 迎宾处greeting arriving 由此上楼up; upstairs 由此下楼down; downstairs 银行bank
货币兑换处money exchange; currency exchange 订旅馆hotel reservation 行李暂存箱luggage locker 出站（出港。离开）departures 登机手续办理check-in 登机牌boarding pass(card) 护照检查处passport control immigration 行李领取处luggage claim ;baggage claim 国际航班旅客international passengers 中转transfers 中转旅客transfer passengers 中转处transfer correspondence 过境transit 报关物品goods to declare 贵宾室V.I.P room 购票处ticket office 付款处cash 出租车乘车点Taxi pick-up point 大轿车乘车点coach pick-u point 航空公司汽车服务处airline coach service 租车处（旅客自己驾车）car hire 公共汽车bus; coach service 公用电话public phone; telephone
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
酒店客房常用英语- 唤醒服务Wake-up Call Service. A：客房服务，我能为您做些什么吗？ A: Room service, can I help you? B：我们早要去纽约，因此我想让你们明天早上叫醒我。 B: I’m going to Newyork early tomorrow morning. So I would like to request an early morning call. A：没问题，那么您想让我们明天早上什么时候叫醒您？ A: No problem, at what time would you like us to call you tomorrow morning? B：请在明早6阒印? B: At 6 sharp tomorrow morning, please. B：请用电话叫醒，我不想吵醒邻居。 B: By phone, please. I don’t want to disturb my neighbors. A：好的，那么我们明早6点叫醒您。 A: OK. So we will wake you up at 6:00 tomorrow morning. A：你好，我想要办理入住。 A: Hello, I would like to check in, please. B：您在我们这里预定客房了吗？ B: Do you have a reservation with us? A：是的，我在你们酒店预订了今晚的房间。 A: Yes, I booked a room here for tonight. B：请问您的尊姓大名？ B: May I have your name, please? B：请让我看一下您的护照好吗？ B: May I see your passport, please?
飞机A/C（是aircraft 的英文缩写形式） 航前检查preflight check 航后检查postflight check 短停检查transit check 定检scheduled maintenance 发现found或revealed（注：对已发生事情的描述常用过去式） 故障trouble 或failure 或fault 失效fail 或malfunction 不工作inoperative 缩写INOP 工作不稳定rough 工作稳定smoothly 排故troubleshooting 为了排故for troubleshooting 不能fail to…或can’t 根据refer 或per to 或according t o； 维护手册AMM 更换replaced 件号part number 缩写P/N 时控件time control part 拆下removed 安装installed 上件part on 下件part off 放行标准DDG（是dispatch deviatio n guide的英文缩写形式） 最低设备清单MEL（是minimum equ ipment list的缩写形式） 同意放行dispatch approved 或rele ased 因为due 或because 因停场时间不足due time short
没有备件lack parts 或no spare pa rts available 或no parts in stock 待件wait for parts 申请保留apply for reservation 保留故障defer defect 保留项目defer item 保留期限due time 关闭保留项目close deferred item 撤消保留项目rescind deferred item 前部forward 缩写fwd 后部after 缩写aft 左left 缩写L 或LH 右right 缩写R 或RH 上面upper 下面lower 内侧inboard 缩写I/B 外侧outboard 缩写O/B 内侧发动机inboard engine 外侧发动机overboard engine 起落架landing gear 缩写LDG 主轮main wheel 前轮nose wheel 测试test 通电测试power-on test 安装测试test for installation 操作测试operational test 系统测试test for system 正常normal 或OK 异常abnormal 在空中in flight 在地面on ground 地面检查GND check 试车检查running-up test （同机）对串件interchanged…with…
首先请尝试完成学习情境1：餐饮服务。为了方便你掌握本学习情境容，我们又将本学习情境分为六个子学习情境及其具体的任务： Model 1: Table Reservation 用餐预订服务 Model 2: Receiving the Guest in the Restaurant 接待客人用餐 Model 3: Taking orders 点菜 Model 4 Serving Dishes 上菜 Model 5 Serving at the Coffee Bar 咖啡吧服务 Model 6 Pay the bill 付账 Model 1:Table Reservation 用餐预订服务 技能要点 *1. When the guests ask you to reserve for him ,you must pay mor attention to ask him to the table or private room. 当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。 *2. Ask the guest about the information of the table reservation: 从客人那里获得下列用餐信息： The number of the persons. Atable in the lobby or a private room is needed by the guests. The demands for the table or the private room. The time of arrival. Under whose name the reservation is made. The contact telephone number or the room number. 就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系或房号。 *3. Confirm. 确认。 *4. Express your expectation to the guests. 表达对客人的期盼。 用餐预订行业实用句 *1. 查看座位 Just a moment, please. I’ll check the availability for you.
酒店常用的英语情景对话 现在国人出去外面的多了，那么外面去到外面要住酒店时，怎么跟人家表达呢?下面，小编在这给大家带来酒店常用的英语情景对话，欢迎大家借鉴参考! 入住 (F: Frontdesk G: Guest) F: Welcome to the Beachside Inn. How may I help you? 欢迎来到海边酒店。能为您做点什么吗? G: Id like a room, please. 我要住店。 F: Would you prefer a single or a double? 你是要单人间还是双人间呢? G: A double, please. How much is that? 双人间，价格是多少? F: Its $145.00 a night. How many nights will you be staying? 145美元每晚，你要住几晚呢? G: Just tonight. 就今晚。 F: OK. One night comes to $145.00 plus tax. May I have your name please? 一晚含税总共145美元。您的名字是?
G: Its Davies. Robertson Davies. 我是达维斯。 F: And how do you spell that, sir? 怎么拼写呢? G: Its D-A-V-I-E-S. 是D-A-V-I-E-S。 F: So thats D-A-V-I-E-S. How would you like to pay for the room? 好的，你想要如何付款? G: Do you take VISA? 能用VISA卡吗? F: Yes, we do. We take VISA,Mastercard, and American Express. 可以，我们接受VISA卡，万事达卡，美国运通。 G: Great. Ill pay with VISA then.What time is checkout? 我用VISA付款，退房时间是? F: Checkout is at 10 oclock. Your room number is 505. Is there anything else you would like to know? 10点退房。您的房间号是505。您还有其他疑问吗? G: And is there a restaurant? 有餐厅吗? F: There are restaurants on the 3rd floor and theres a caf
酒店英语口语句型及对话讲解：Housekeeping 客房 服务 Key Sentences（重点句子） 99．Housekeeping．May I come in？ 我是客房的，能够进来吗？ 100．When would you like me to do your room，sir？ 您要我什么时间来给你打扫房间呢，先生？ 101．You can do it now if you like． 如果您愿意，现在就能够打扫。 102．I would like you to go and get me a flask of hot water． 我想请你给我拿一瓶开水来。 103．I'm sorry that your flask is empty． 很抱歉您的水壶空了。 104．May I do the turn-down service for you now？ 现在能够为您收拾房间了吗？ 105．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 106．Could you come back in three hours？ 你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight staff know． 当然能够，女士。我会转告夜班服务员。 108．Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 109．I've just taken a bath and it is quite a mess now． 我刚洗了澡，那儿乱糟糟的。 110．Besides，please bring us a bottle of just boiled water． 此外，请给我们带瓶刚烧开的水来。 111．It's growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 112．Is there anything I can do for you？ 您还有什么事要我做吗？ 113．I'm always at your service． 乐意效劳。 Dialogue A A：Housekeeping．May I come in？ B：Yes，please． A：When would you like me to do your room，sir？
美联英语提供：美联英语：关于售后服务的常用英语情景对话 小编给你一个美联英语官方试听课申请链接：https://www.doczj.com/doc/047788570.html,/?tid=16-73374-0 I understand why you're upset, sir. 先生，我明白您为什么恼火。 I understand why you're upset, sir. 先生，我明白您为什么恼火。 Well then, do something about it! 那好，想想办法吧！ I am very sorry, sir. But， at the moment, there is really nothing I can do. As soon as my su pervisor comes in，I will contact you. 非常抱歉，先生。可这会儿我的确无能为力。我的上级一来，我立刻就跟您联系。 I'm sorry to give you so much trouble. 抱歉给您添了这么多麻烦。 I realize that we've started off badly, but I think you'll be pleas ed with the refinished work. 我知道我们开头开得不好,但我想我们的返工结果会使您满意的。 I expected a better standard. 我原以为水平会比这高。 I realize that we've started off badly, but I think you'll be pleas ed with the refinished work. 我知道我们开头开得不好，但我想我们的返工结果会使您满意的。
酒店客房常用实用英语 美联英语提供 整房员部分: 1．When would you like me to do your room，sir？ 您要我什么时间来给你打扫房间呢，先生？ 2．You can do it now if you like．如果您愿意，现在就可以打扫。 3．May I do the turn-down service for you now？ 现在可以为您开夜床服务（收拾房间）了吗？ 4．（客人）Could you come back in three hours？ 你能不能过3小时再来整理？ 5．It“s growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 6．We will come and clean room immediately.我们马上就来打扫您的房间。 7．Turn-down service ,May I come in?夜床服务，我可以进来吗？ 8．I’m sorry to trouble you, sir. May I clean the room now?先生，对不起麻烦您了。现在我可以打扫房间吗？9．I’m coming to change the sheets and pilloweases.我来调换床单和枕套。 10. When would it be convenient?什么时候比较方便（打扫您的房间）？ 11．I’ll come later.我等会再来。 房务中心部分 1．I’ve come to collect your laundry.我来取您要洗的衣服。 2．When would you like your laundry back?您要什么时候取回送洗的衣服？ 3．Would you please fill in the laundry list?请您填一下送洗衣服的清单，好吗？ 4．Are they to be dry-cleaned?要不要干洗？
2016－2017学年第一学期期末考试 《民航客舱服务实用英语》试卷(A) （时间90分钟满分100分） （适用于领航专业学生） 一、短语测试（10分，每题分） 1.海关规定 11.中转旅客 2.信用卡 12.摆渡车 3.胸口疼 13.安全措施 4.受伤区 14.咨询台 5.客舱压力 15.入境表格 6.氧气瓶 16.移民检查 7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅 9.联程航班 19.报关物品 10.备用航班 20.广播系统 二、实用句型测试（20分,每题1分）。 1.先生，您要购买免税商品吗 _______________________________________________________ 2.我将为您算出汇率。 _______________________________________________________ 3.您最好躺下休息。 _______________________________________________________ 4.不用担心，应对这种情况我训练有素。 _______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。 _______________________________________________________ 6.打扰了，厕所有人吗 ________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。 ________________________________________________________ 8.我们机长已经决定紧急降落。 ________________________________________________________ 9.目前我们还没有得到确切的离港时间。 ________________________________________________________
二十一个场景对话 目录 1、你有什么计划吗 (1) 2、这几天真是太打扰你了 (2) 3、英文问路指路 (3) 4、这位子有人坐吗 (4) 5、打电话预定餐厅位子 (5) 6、商务宴会中的英文点菜方式 (6) 7、At Breakfast 吃早餐 (8) 8、如何用英语买火车票 (10) 9、谈薪水必备英语口语 (11) 10、On a Bus 在公共汽车上 (13) 11、Asking Favors 求助 (14) 12、Making an Appointment 预约 (15) 13、Saying Goodbye 告别 (16) 14、Meeting old friends 老友重逢 (18) 15、Saying Thank You 道谢 (19) 16、介绍和开场白 (20) 17、Finding a Room 找住房 (22) 18、At a Hotel 在旅馆 (23) 19、The weather 天气 (24) 20、这里停车每小时多少钱 (25) 21、为什么突然要辞职呢 (26) 1、你有什么计划吗 Nancy：Have a nice weekend! 周末好！ Jerry：Thanks. You too! 谢谢！你也好！
Nancy：Do you have any plans 你有什么计划吗 Jerry：Well, my family's away and I can't afford to do much. What about you 嗯，我家里人都走了，我承受不起做太多的事。你呢 Nancy：Oh, I haven't decided what I'm going to do yet. 哦，我还没决定我要做什么呢。 2、这几天真是太打扰你了 John：Have you had a good time these past few days 这几天玩得怎么样啊 Lily：Yes. Kunming is really a beautiful place. 好极了。昆明这地方真漂亮。 John：Thank you. You're welcome here anytime you want. 谢谢夸奖。什么时候想来就过来玩儿。 Lily：I'm afraid I've been a bother these past few days. 这几天真是太打扰你了。 John：Don't mention it. You know, we're old friends. 别这么客气。咱俩都老朋友了。 Lily：Well. Please come to Beijing if you have time, and let me do the honors. 好。有时间的话，一定来北京玩儿，让我也尽尽地主之宜。
Housekeeping （客房服务英语） 1．Housekeeping ．May I come in 我是客房服务员，可以进来吗 2．When would you like me to do your room ，sir 您要我什么时间来给你打扫房间呢，先生 3．You can do it now if you like ．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water ．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty ．很抱歉您的水壶空了。 6．May I do the turn-down service for you now 现在可以为您收拾房间了吗 7．Oh，thank you ．But you see ，we are having some friends over ． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours 你能不能过 3 小时再来整理 9．Certainly ，madam．I'll let the overnight staff know ．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom 请整理一下浴室好吗 11．I've just taken a bath and it is quite a mess now ．我刚洗了澡，那儿乱糟糟的。12．Besides ，please bring us a bottle of just boiled water ．此外，请给我们带瓶刚烧开的水来。 13．It's growing dark ．Would you like me to draw the curtains for you 天黑下来了，要不要我拉上窗帘 14．Is there anything I can do for you 您还有什么事要我做吗 15．I'm always at your service ．乐意效劳。 16．But before you start ，would you do this for me 但是在您开始之前，可以帮我做这个么 you come back in three hours 您能在 3 小时后回来么 18. Could you send someone up for my laundry 请叫人到我的房间收取要洗的衣服，好吗？ 11
航空机务常用英语大全 汇总 HUA system office room 【HUA16H-TTMS2A-HUAS8Q8-HUAH1688】
飞机 A/C（是aircraft 的英文缩写形式） 航前检查 preflight check 航后检查 postflight check 短停检查 transit check 定检 scheduled maintenance 发现 found或revealed（注：对已发生事情的描述常用过去式） 故障 trouble 或 failure 或 fault 失效 fail 或 malfunction 不工作 inoperative 缩写 INOP 工作不稳定 rough 工作稳定 smoothly 排故 troubleshooting 为了排故 for troubleshooting 不能fail to…或can’t 根据 refer 或 per to 或 according t o； 维护手册 AMM 更换 replaced 件号 part number 缩写P/N 时控件 time control part 拆下 removed 安装 installed 上件 part on 下件 part off 放行标准 DDG（是dispatch deviation g uide的英文缩写形式） 最低设备清单 MEL（是minimum equipmen t list的缩写形式） 同意放行 dispatch approved 或 release d 因为 due 或 because 因停场时间不足 due time short 没有备件 lack parts 或 no spare parts available 或 no parts in stock 待件 wait for parts 申请保留 apply for reservation 保留故障 defer defect 保留项目 defer item
【餐厅服务常用英语对话】餐厅服务员英语常用语 对话教学是整个小学阶段英语学习中必不可少的组成部分,对话贯穿于教材和教师教学及学生学习的始终。精心收集了餐厅服务常用英语对话，供大家欣赏学习! Hugh is ordering a meal in a restaurant 休正在餐厅点餐 a few moments later? (过了一会儿) Emma： one sparkling water 埃玛：一份带汽的矿泉水。 Hugh： Thanks very much 休：谢谢! Emma： Are you ready to order?
埃玛：您现在可以点菜吗? Hugh： Yeah I think I am actually. Could I just have the soup to start please. 休：是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么? Emma： That's minestrone， is that all right sir? 埃玛：是意大利蔬菜汤，可以吗? Hugh： Yeah， that's fine， and for the main course could I have the chicken please? 休：可以。好的…至于主菜，请给我一份鸡肉，好吗? Emma： Chicken. 埃玛：…鸡肉…
Hugh： And just some vegetables and some boiled potatoes please 休：再来一点蔬菜和煮土豆。 Emma： Boiled potatoes， OK? 埃玛：…煮土豆。好的。 Hugh： Thanks very much. 休：谢谢! Emma： OK. 埃玛：好的。 A: What can I do for you, sir? 先生，您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么?