英语投诉信的写作格式及模板
商务英语信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是整理的一些投诉信模板，希望对英语学习者有帮助。
投诉信
(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as
soon as possible.
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years，but now I feel very disappointed.
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory.
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your
roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be
grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
投诉信的结构
(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
二. 投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。
(2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快……
(3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。
(4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。
