外贸函电课后练习参考答案
- 格式:doc
- 大小:87.50 KB
- 文档页数:11
世纪商务英语----外贸函电<第二版><教师用书>English Letter Writing in Foreign Trade主编吴思乐胡秋华XX理工大学出版社前言《世纪商务英语—外贸函电》是新世纪高职高专教材编委会组编的商务英语类课程规划教材之一。
本书主要针对高职高专商务英语和其他涉外经贸专业的学生..也可以作为其他层次涉外经贸专业的外经贸英语教材。
同时..对正在从事或即将从事涉外经贸活动和贸易洽谈工作的广大外贸工作者来说..本书还可作为自学参考资料。
为方便教学和自学者学习..我们编写了与之配套的练习答案..并提供了常用表达部分的译文。
希望本书能对我们的读者有所帮助。
编者ContentsModule UnitModule 1 Fundamentals of Modern Business Letter Writing 现代商务函电写作基础Unit 1 Basic knowledge of Business letter Writing 商务信函写作Module 2 Preparations for Negotiation 业务磋商的准备Unit 2 Establishing Business Relations 建立业务关系Unit 3. Making Credit Investigation 资信调查Module 3 Procedures of Business Negotiation 业务磋商的主要环节Unit 4 Inquiry 询盘Unit 5 Offer 发盘Unit 6 Counter-offer 还盘Module 4 Conclusion of Business 交易的达成Unit 7 Acceptance and Confirmation 接受与确认Unit 8 Order and Contract 订单与合同Module 5 Negotiation of Main Trade Terms 主要交易条款的磋商Unit 9 Payment and L/C 支付与信用证Unit 10 Packing 包装…Unit 11 Shipment 运输Unit 12 Insurance 保险Module 6 Disputes and Settlement 争议及争议的解决Unit 13 Complaints, Claims and Settlement 申诉、抱怨与索赔、理赔Unit 1. Fundamentals of Modern English Business Letter Writing第一章现代商务英语函电写作的基本知识Part Five Practical Training1. Arrange the Following in Proper Form as They Should Be Set Out in a Letter1> Sender's name: Guangzhou International Trading Corp.2> Sender's address: 198 Yueken Road, Tianhe District, Guangzhou, China3> Sender's T elephone: 852300004> Sender's cable address: 5527GZ5> Sender's telex address: 3328 gz CN6> Date: September 15, 20077> Receiver's name: Standard Oil Company8> Receiver's address: 38 Fifth Avenue, London, U. K.9> Subject: Refrigerators10> The message:We thank you for your letter of September 3, 2007, enquiring for the captioned goods.The enclosed booklet contains details of all our refrigerators and will enable youto make a suitable selection.We look forward to receiving your specific inquiry with keen interest. Basically, there are four acceptable formats for business letters. Students can choose one of the layouts as his or her style. The following is just a sample. Guangzhou International Trading Corp.Address: 198 Yueken Road,Tianhe District, Guangzhou, 510507,P. R. ChinaTel: 85230000, Cable: 5527GZ, Telex: 3328 gz CNSeptember 15, 2010Standard Oil Company38 Fifth Avenue,London, EC4, U. K.Dear Madam or Sir:Subject..RefrigeratorsThank you for your letter of September 3, 2007, enquiring for the captioned goods. The enclosed booklet contains details of all our refrigerators and will enable you to make a suitable selection.We look forward to receiving your specific inquiry with keen interest.Yours Sincerely,Li MingLi MingEncl. as stated2. Address an Envelope for the Above LetterSince we use the Full-block Style for the letter composing, we should also use the Full-block Style for the envelope.Guangzhou International Trading Corp.198 Yueken RoadTianhe District, Guangzhou,Guangdogn, ChinaStandard Oil Company38 Fifth AvenueLondon EC 4U. K.UrgentStampUnit 2 Establishing Business Relations第二章建立业务关系Part Three Other Commonly Used Expressions and SentencesTypical Sentences:1. Telling the addressee how his name is known in pleasant words. <用令人愉快的语言..说明你是怎样知道对方的>1..We are very pleased to obtain your name from the Industrial Chambers. ..很高兴从行业协会处得知贵公司的名称..2..On the recommendation of Merrs. Harvey & Co., we have learned with pleasure the name of your firm. <由于哈维公司的推荐..我们高兴地得知贵公司的名称。
English Correspondence of BusinessChapter One Basic Knowledge of Business Letter Writing Section Nine Exercises 练习I. Translate the following expressions into English:Keys: mercial Councellor2.import and export3.export list4. enquiry5.sample6. price list7.catalogue8. Chamber of Commerce 9. market price10. agreement 11.clients/customers12. commodities fair 13. competitive price14. EMP(European Main ports)15. deal exclusively 16. manufacturer17. article number 18. delivery19. specification 20. trial orderII. Please improve the following sentence to them more idiamoticKeys:1. We are sending you the information you asked for in your letter of June 4.2. We have received your letter of May 10.3. We are pleased to tell you that your Order 167 was dispatched yesterday.4. We sent you this morning our latest catalogue you requested in your letter of May5.5. We hope you will consider our proposals.6. We hope to hear from you soon.7.You informed us in your letter that you could not offer us Gallnuts as they were out of stock.8. In reply to your letter of the 23red last month, we are pleased to confirm the following order.9. Please take note of the Lot Number of bales so that the parcel may not be mixed up on landing.10. Samples will be sent and offer made upon receipt of your specific enquiry.11. In reply to your letter 23rd May, we regret to inform you that we are now not in a position to offer you the quantity as required.12. Thank you for your quotation dated September 5, 2007. We intend to place a trial order with you.13. You will no doubt ope the relevant L/C at the end of May.14. We feel sure that you will be entirely satisfied.15. Will you please send us your latest catalogue and pricelist?16. We wish you could effect insurance on the goods with PICC.17. Please send me a copy of the agreement.18. Your products are not up to our standard.19. I regret I cannot agree to your suggestions.20. We have semimonthly direct sailings from Hong Kong to San Francisco. III. Arrange the following in proper form as they should be set out in a letter Keys:OpenV. Point out the mistakes in the following addresses and rewrite them. Keys:A. B. C.Mr. Henry Taylor London City Bank Mr. John Smith150 Bench Street 12 Queen Street 16 Front StreetLondon, E. C. 3 London, E.C.5 Liverpool L6 3FYEngland EnglandVI. Please write a letter according to the following particulars:Keys:Shanghai Light Industrial Products Corp.11 Jiefang RoadShanghaiTel: 021--43715589The Pacific Trading Inc.87 Broadway ST.New York, NY10408Oct.28,2008Dear Sirs,Thank you for your interest in our products. In reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.We look forward to hearing from you.Yours truly,(signed)Wang XiangENCL: as stated.Chapter Two Establishing Business RelationsSection Five ExercisesI. Fill in the blanks with the following words:Keys:1)prompt, 2)supply, 3)captioned, 4)indicate, 5)packed, 6)current,7) refer, 8)enable, 9)conclude, 10)assureII. Fill in the missing words in the following blanks with the first letter given:Yours faithfully,Keys:introduce, range, attach, think, interest, interested, receiving, what, quotationIII. Write a letter with the following contents:Keys:Dear Sirs,On the recommendation of the Commercial Councilor in Colombo we have learned that your company specializes in the export of machinery and you are keen to develop overseas trade.With a view to introducing your machinery into our market, we wish to establish business relations with you.We are looking forward to get your early reply as soon as possible.Yours faithfully,IV. Write a letter to DEMMAN & SONS, 45 CANNON STREET, LONDON, E.C. 4, telling them that you wish to enter into business relations with them and including the following particular:Keys:Messrs. Demman & Sons45 Cannon StreetLondon, E.C.4Dear Sirs,Introduced by Mr. A.G. Topworth of Swanson & Bros., Hamberg, we learn your name and address and that you are one of the leading importers of Chinaware in your city.As a state enterprise, we have been in this line for more than 30 years and shall be glad to enter into business relations with you at an early date. The illustrated catalogue and price list will be airmailed upon receipt of your specific enquiries.We look forward to hearing from you soon.Yours faithfully,V. Translate the following sentences into Chinese:Keys:1)速盼赐佳音。
Chapter SixExercises:I. Filling the blanks with proper words or expressions.1. We are pleased to give you this order __for__ the following items __with_ the understanding that they will be supplied __at__ the prices stated in your letter of last week.2. We expect to find a good market ___for__ these cottons and hope to place further and larger orders __with___ you ___in__ the near future.3. Our foreign trade policy is based __on___ equality and mutual benefit.4. Your letter of June 6, 2004 together with your order ___for__ bamboo ware has been received __with__ thanks.5. We will arrange ___captioned__ the production __on___ receipt of your order.6. Your immediate reply should reach us not later __than___ the end of this month.7. Your order is receiving our immediate attention and you can depend ___on__ us to effect delivery well ___within__ your time limit.8. We are sending you our S/C No. 0024 ___in__ duplicate, one copy of which please sign and return us ___for__ our file.9. In view of the long-standing business relations __with___ us, we wish to settle this dispute amicably. 10. We require payment by D/P __by__ draft at 60 days’ sight.II. Translate the following sentences into English.1. We hope the goods will be shipped before August.2. We require your immediate execution of our order and notice us a few days before completion.3. We have recorded your order, and are preparing the goods now.4. As we are in urgent need, we’ll highly appreciated if you can make delivery as soon as possible.5. We are pleased to confirm our purchase of 50 MT of peanuts from you.III. Translate the following sentences into Chinese.1.我们欣然向你方再次订购下列家用电器用品。
外贸英语函电课后答案【篇一:外贸英语函电【课后答案】】port and export 3.export list 4.enquiry5.sample6. price list7.catalogue8. chamber of commerce9. market price10. agreement11.clients/customers12. commodities fair 13. competitive price14. emp(european main ports)15. deal exclusively16. manufacturer 17. article number18. delivery 19. specification 20. trial order 1. we are sending you the information you asked for in your letter of june 4.2. we have received your letter of may 10.3. we are pleased to tell you that your order 167 was dispatched yesterday.4. we sent you this morning our latest catalogue you requested in your letter of may5.5. we hope you will consider our proposals.6. we hope to hear from you soon.7. you informed us in your letter that you could not offer us gallnuts as they were out of stock.8. in reply to your letter of the 23rd last month, we are pleased to confirm the following order.9. please take note of the lot number of bales so that theparcel may not be mixed up on landing.10. samples will be sent and offer made upon receipt of your specific enquiry.11. in reply to your letter 23rd may, we regret to inform youthat we are now not in a position tooffer you the quantity as required.12. thank you for your quotation dated september 5, 2007. we intend to place a trial order withyou.13. you will no doubt open the relevant l/c at the end of may.14. we feel sure that you will be entirely satisfied.15. will you please send us your latest catalogue and pricelist?16. we wish you could effect insurance on the goods with picc.17. please send me a copy of the agreement.18. your products are not up to our standard.19. i regret i cannot agree to your suggestions.20. we have semimonthly direct sailings from hong kong tosan francisco.a.b. c.mr. hey taylorlondon city bank mr. john smith150 bench street12 queen street 16 front streetlondon, e. c. 3 london, e.c.5 liverpool l6 3fyenglandenglandshanghai light industrial products corp.11 jiefang roadshanghaitel: 021—43715589oct.28, 2008the pacific trading inc.87 broadway st.new york, ny10408dear sirs,thank you for your interest in our products. in reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.we look forward to hearing from you.yours truly,(signed)wang xiangmanagerencl: as stated. 可以说没有客户,就没有业务,与潜在客户建立业务关系不仅对于新成立的公司很重要,对于那些想要扩大业务范围,增加营业额的公司来说,同样很重要。
第一章商务信函写作信息交换在所有的交易中扮演着重要的作用。
许多商业业务通过信息交换来实现。
信息交换可以通过各种方式实现,可以是口头也可以是书面的。
与口头交流相比,书面形式可以确保相关当事人更完整的理解并且可以作为每一笔交易的记录。
书面交流有很多种,比如信函,备忘录,报告,电信,电传等。
商务信函是公司与贸易伙伴保持联络时采用的最主要的方式。
高效的商务信函作者可以通过与其他公司建立良好的合作关系来提高公司的销售,增加公司利润。
另外,熟练的商务信函写作可以帮助作者获得更多自信和更多商业上的成功。
第1节商务信函的布局当写一封商务信函时,你需要遵守一定的标准格式。
通常来说,一封商务信函应该有以下七个主要部分组成:信头,日期,封内名称和地址,称呼,正文,结尾敬辞,签名。
但是根据信件的不同类型,还可能包含以下内容比如,编号,经办人,主题,附件,抄送和附言。
1.主要部分(1) 信头信头通常放在信笺上部中央。
信头包括发信人公司名称,地址,电话号码,电报、电传地址传真号,网址,甚至电子邮件地址等信息。
(2)日期日期放在信头最后一行的下面几行。
注明日期时,需注意以下几点:✧根据作者的风格,日期有许多不同的表示方法,比如:6th April 2009April 6th, 20096 April 2009April 6, 2009前面三种,在月、日和年之间可以用逗号隔开,也可不用。
但是最后一种表示方法,必须用逗号把日和年隔开。
✧不要把日期只用数字形式表示比如7/6/2009,这可能会产生误解。
依美国方式,这表示七月六号,而英国方式则为六月七日。
✧有的月份经常简写,如一月, 二月,八月,九月,十月,十一月,十二月,但是下列月份不能简写,如三月,五月,六月和七月。
(3)信内名称和地址这一部分指收信人的姓名和地址,包括的信息应按以下顺序排列:1)收信人的姓名和头衔2)收信人的公司名称3)公司名称和门牌号,街道名称和号码4)区/镇/市名5)国家/州/省的名称以及邮政编码6)国家名称当写信内名称和地址时,可以参考以下信息:✧为了表示你的礼貌,可以在收信人的名字前面加诸如先生,女士,小姐等尊称。
第二章I. 1.A/B 2.C 3.D 4.A/D 5.D 6.A/B/C/D7. B/D8.B/C/D 9B/C10.A/B/C/DIII.intention,interested in,view,suitable,grateful,have,together with,appreciate, as,suppliersIV. 1.We have been informed by Jameson Garments(Vancouver)Ltd.that y ou are one of the leading exporters of textiles in Hangzhou and that you wish to extend business to our market.2.We would like to have your lowest quotations for the captioned goods on the terms and conditions listed below:3.Please send me some further information on the features and costs of the Ver nard line of Ultrasonic equipment,which you recently advertised in Electronics magazine.4.We are interested in importing Chinese furniture and would be pleased to rec eive a copy of your latest catalogue,price list and export terms.5.We would be grateful if you would send us a comprehensive price list,togetherwith some samples,of the goods which you can supply.V.1.Chinese low-voltage microwave ovens are in great demand in our country. We would therefore much appreciate it if you could let us have your competitiv e prices for the models available at present.2.We write to introduce ourselves as a leading importer of surgical instruments and are interested in receiving a copy of your latest catalogue for our reference.3.Specializing in the line of confectionery,we have extensive connections with food stores throughout this country.4.We would be much obliged if you could send us a complete set of leaflets so as togive us a general idea of the export items you handle.5.From Messrs.Brown&Clark of this city,we have learned that you are regula r suppliers of Chinese kitchenware,for which there is a growing demand here.6.We have read with interest your advertisement in the latest issue of Televisio nWorld,and would like to have full particulars of your products,including specifications,prices and packing.VII.Huafang Trading Co.Ltd.456Huqiu RoadSuzhou,ChinaSeptember10,199-The Sales ManagerThe Midland Carpet Co.Ltd.173Waterloo Street London E.C.4BritainDear SirWe have noticed with interest your advertisement in the August issue of The Ma gic Carpet and feel that the patterns of your carpets may appeal to Chinese cust omers,especially the well-to-do newly weds.Therefore,we would like to have detailed information about the various types of carpets available at the moment ,such as specifications and prices,if possible together with sample cuttings.As we intend to lay in a stock for the New Year sales,it would be a great help to us if we could receive your reply by the end of this month.Yours faithfully签名Huafang Trading Co.Ltd.Import Manager第三章I.1.A/B/D 2. / 3.A/B/C/D 4.C 5.A/B/D6.B/C7.B8.A/D9. A/B 10.B/CIII.intend,have stocked only,have decided,select,should be obliged,would se nd,have examined,shall contact,IV. 1.We think that when you see our samples,you will agree that the qualit y of the material used and the high standard of craftsmanship will appeal to the most selective buyers.2.Though we are at present unable to meet your requirement for the captionedarticles,we shall be only too pleased to revert to the matter once our supplies ar ereplenished.3.We should like to draw your attention to our other products such as stainless steelkitchenware,details of which you will find in the catalog,and look forward to y ourfirst order.4.At your request,we are now quoting you for1,000dozen steel tapes atUSD5.--per dz.CFR Lagos.5.We are well aware that our competitors are quoting at considerably lower pr ices,but our products are obviously superior in quality and therefore represent better value.V. 1.In reply to your inquiry of January12,we are pleased to inform you tha t a catalog and a price list have been airmailed separately for your reference.2.If,however,you need any other information,please do not hesitate to let us know.We shall be only too glad to answer further questions from you.3.As you will notice,our prices are quite competitive,and since we carry large stocks of all models,we can promise delivery within a month of receipt of your L/C.4.If you can let us have an idea of the quantity you are going to order,we may consider giving you a more favorable discount.5.Though we no longer supply Type SB-95,we have in stock Type SB-99,which isboth better in performance and more reasonable in price.VII.Dear Mr.Black,Thank you for your enquiry of August16concerning our equipment,which y ou saw at the International Farm Machinery Fair in Bonn.In answer to the specific questions in your letter,first let me say we are willin g to consider substantial discount on orders over RMB¥Y1,000,000.With regard to the terms of payment,we would suggest sight L/C for the initi alstage.We can fulfill orders within three months,unless there are special specific ations,which may take a little longer.We are enclosing our current catalog and pricelist quoting c.i.f.Bangkok prices,and we think you will find the earth-movi ng equipment on pp.101-115of particular interest for the work you have in min d.If you require any further information,please contact us and we will be pleas ed to supply it.Yours sincerelUnit4I.1.A/B/C/D 2.A 3.A/B/C/D 4..C/D b5.B6.C7.A/D8.B/C9 B/D10.A/C/Dpetitive,quoted,case,that,ship,between,a total of,qualify for,Si nce,be obligedIV. 1.We are pleased to give you an order for the following items on the und erstanding that they will be supplied from current stock at the prices named.2.Thank you very much for your Order No.GD34,and we are pleased to encloseour Sales Confirmation No.9975in duplicate,one copy of which please sign and return to us for our file.3.Your order is receiving our immediate attention and can be delivered well wi thin your time limit4.While thanking you for your order,we have to explain that our price has inc reased by5%owing to a corresponding rise in the prices of raw materials.5.However,in order to finalize the first transaction between us,we are ready t o allow you a5%discount if you can increase the quantity to1,000.V. 1.This is to confirm our telephone discussion this morning.Enclosed is ou r Order No.CT504for1,500pounds of Longjing Green Tea at36pence per lb CIF London for shipment during June/July.2.As the demand for our laser printers is on the increase,we hope you will act i mmediately if you are considering placing an order with us.3.Please note that the goods must be in strict conformity with the samples in qu ality.If this first order is satisfactorily executed,regular orders will follow.4.Thank you f or your prompt reply to our inquiry of April22.We are now pl eased to order from you2000dozen pure silk T-shirts.(For details,please refer to our enclosed order No.358.)5.Although our price is a little higher than quotations of other suppliers,the su periorquality of our products more than compensates for the difference in price,and it is toyour own advantage to order goods of really good quality.VII.Dear Ms Collins,Thank you very much for your Order No.CS27for our rotary printing presses Models PM600and PM800for November shipment.We wish to inform you th at we can comply with all your requirements except for PM600,which is unfort unately out of stock at the present moment.We,therefore,would like to place before you two alternatives for your consideration.1.As an excellent substitute for PM600,we recommend PM630,which is our la test model(for details,see attached leaflet)and can be shipped together with P M800in November.2.In case you still prefer PM600,we can ship your order in two lots,i.e.PM80 0inNovember and PM600in January next year,which is the earliest time we can m anage.We look forward to your early decision.Yours sincerelyUnit5I.1. B/C/D2.B/D3.C4. A/B/C5.A/B/C6. D7.A/C/D8.B/C9./10. DⅢcover,individual,available,suitable for,which,in which,be grateful,so that,as sure,requireIV.1.We would like you to arrange an all risk open cover policy for our chinaware ipments which we intend to export over the next three months.2.If you can offer us competitive rates,we will consider further policies with you on other shipments.3.As we now desire to have the shipment insured at your end,we shall bepleased if you will arrange to insure the goods on our behalf against All Risk s for110%of the invoice value.4.As requested,we have covered your order with PICC,and the insurancepolicy will be sent to you through the bank together with the other shipping documents.5.We had the case opened and the contents examined by a lo cal insurance surveyor in the presence of the shipping company’s agent.V.1.In the absence of your definite instructions about insurance,we have covered yourordered goods against W.P.A.for110%of the invoice value as usual.2.We have noted your request for insurance against War Risk.But,as you kno w,ourCIF quotation includes W.P.A.only.Therefore,if you require this additional co verage,the extra premium will be borne by you.3.If the buyer finds after inspection that the goods are damaged,he has the righ t tofile a claim with the underwriter against a surveyor’s report within30days of the arrival of the goods at the port of destination.4.We regret to inform you that of the invoiced12laser printers in Case No.8,f ive were found upon arrival to be badly damaged.(OR:We wish to inform you that Case No.8was invoiced as containing12laser printers,five of which were regrettably found upon arrival to be badly damaged.)5.The People’s Insurance Company of China is a large state-owned enterprise, which njoys the reputation of settling claims promptly and equitably and has ag encies in the main ports and areas throughout the world.ⅦDear Sir/MadamWe have received your quotation of November5,which we find quite competi tive.We would be glad if you would cover us against All Risks,warehouse to wareho use,to the value of Can$274,895.--,on15(fifteen)cases of ceramic handicrafts,fromQingdao to Vancouver by M.V.Seagull.The certificate must reach us by the17that the latest,since it has to be presented with the other documents to the bank with which a letter of credit has been opened.We look forward to your prompt reply.Yours sincerelyUnit6I.1. B/D2.A/B 6.B/D3.D 4.C 5.B/C 7.A/B/C8.C/D9.B/C/D10. A/B/C/DIII.to ensure,reach,follows,is wrapped,being packed,separated,to hold,ar e secured,has answered,receivingIV. 1.If cartons are used,please supply each chemical in strong polythene ba gs to ensureprotection from damp.2.A light case reinforced by battens would meet your requirements and be much cheaper than a solid wooden case,as the former would be non-returnable.3.When the various items of your order are complete in our warehouse,we wi ll pack them into bundles of suitable size for shipment.4.Please make our order up into bales of about200kg.each,covered with waterprooffabric and strapped vertically and horizontally with metal bands.5.All polished parts of the machine are to be wrapped and generously padded to avoidscratching and knocking against the container.V. 1.Export crates for goods of the type you name are completely encl osed by plywood,and firmly battened.2.Export orders are put up in strong cases,cleated and wire-strapped.Solid pac king andstuffing inside the cases gives protection from vibration and jarring.3.All powders are wrapped in polythene bags and then packed in tins,the lids of whichare sealed with adhesive tape.4.Valves and all delicate parts are to be wrapped in soft material and firmly pa cked incardboard boxes.These in turn are to be packed in cases in such a manner that movement insidethe cases is impossible.5.We give you on the attached sheet full details regarding packing and marking.These must be strictly observed.VII.Dear Mr.MertonWe thank you for you letter of June26,and would like to confirm that we are still offering our Phoenix range at the prices quoted in our letter of June15.We a re sure that you find these prices quite competitive.Meanwhile,we understand your concern over packing and wish to give you the following details:Each vase is wrapped in a polybag,and then put in a foamed plastic casing,whic h is in turn placed in a decorative cardboard box.These boxes are packed in spe cially designed polythene-lined strong cardboard cartons,twelve to a carton,so that no movement inside the cartons is possible.Besides,on the outside of each carton are clearly stencilled in fadeless ink such w arning marks as“FRAGILE”and“HANDLE WITH CARE”.We hope you will agree that we have taken every possible precaution to ensure the safe transportation of our products.We look forward to receiving your order.Sincerely yoursUnit7III.ordered,have been despatched,arranged,(are)numbered,is arriving,sail ed,have been handed,opened,will pay,will beIV.1.We are pleased to inform you that your order no.32has been despatched,packedin twelve100kg.cases,in accordance with your instructions.2.In view of the urgency of the order,we have despatched it today by air,so t hat thegoods should reach you tomorrow.3.Our rates are subject to alteration without prior notice,except in the case of s pecial contract.4.We have connections throughout the world and as a result of our wide exper ience we can advise you on suitable packing and method of transport for any co untry to which you wish to export.5.As you have been informed in one of our previous letters,the users are in urg ent need of the machines contracted and are in fact pressing us for an early deliv ery.V. 1.We have already executed that part of your order which we could supply from stock.The remainder may be subject to a delay of four to six weeks .2.We shall be glad to know frequency of sailings,lowest rates for large shipme nts,and groupage rates for small consignments.3.The goods under your order No.297have been packed and are ready for de spatch,and we would be pleased if you would fill up,sign and return the attached instructions form as soon as possible.4.You can save both time and money by letting us handle all shipping and Customsformalities for you.5.To assist you in introducing our products into your market as early as possibl e,weagree to advance the initial shipment of1/3(one third)of the total quantity fro mJune/July to April/May.\VII.Dear Mr.ArnoldRe:Order No.896S/C No.980927From your letter of October20concerning the captioned S/C,we understand th at instead of the stipulated two equal shipments in January and February,1999r espectively,you now wish to have80%of the total quantity shipped in Novem ber and the balance in December this year.In reply,we wish to inform you that although we have the required quantity in stock,your request came too late for November shipment,especially because di rect sailings for yourport are few and far between.Besides,the relevant L/C is yet to be opened. Therefore,we would suggest that80%of the total quantity be shipped in Dece mber this year and the balance20%in January,1999,provided your L/C reaches us not later than November20.Please let us know promptly whether this arrangement is convenient to you. port are few and far between.Besides,the relevant L/C is yet to be opened. Therefore,we would suggest that80%of the total quantity be shipped in Dece mber this year and the balance20%in January,1999,provided your L/C reache s us not later than November20.Please let us know promptly whether this arrangement is convenient to you.Unit8I.1.D2.A/C3. B4.B5.C6.A/B/C7.A/B/D8 A/C/D9.C10.B/DIII.have given,to open,covering,is stipulated,be shipped,would/will appreci ate,would/will fax,airmail,listed,is/has been effectedV.1.With regard to terms of payment,we regret being unable to consider your req uestfor D/A at60days'sight.2.Please let us know upon receipt of this letter what difficulties you actually have in opening the L/C.3.However,on going through your L/C No.123we regretfully find several clau ses to be amended.4.Much to our regret,we are unable to comply with your request for an extensi on of our L/C No.789because the present import regulations do not permit an y extension of import licence.5.In future we will make delivery on a D/P basis if,by any chance,we are unable toship your order in time.V.1.Our terms of payment are by confirmed,irrevocable letter of credit available bydraft at sight,reaching us one month ahead of shipment,remaining valid for neg otiation in China for another21days after the prescribed time of shipment,and allowing transhipment and partial shipments.2.For the time being,therefore,we regret our inability to accept D/A in any transactions with our buyers abroad.3.Regrettably there is no news from you up to the present moment about your L/C,which should have reached us by the end of last month.4.Please amend L/C No.99S086to read“Transhipment allowed”,and delete t heclause about insurance policy as this transaction is concluded on CFR basis.5.As your country has no consulate in this city,it is our practice to have the invo icecertified by the China Council for the Promotion of International Trade.Please a mend your L/C accordingly.VII.Dear Sirs,Following the instructions given in your letter of August12,our manufacturers have redoubled their efforts to meet your advanced shipment date.We are now pleased to inform you that the goods are ready for shipment.Much to our surprise,however,the covering L/C has not reached us even to th isday.Please immediately check with your bank to ensure that it reaches us before the end of this month.Otherwise,we shall not be able to make delivery within the time limit agreed upon.In order to avoid possible subsequent amendment s,please see to it that the L/C stipulations are in exact accordance with those of our S/C No.7890.Sincerely yoursVIII.Dear SirsL/C No.HC-00085933We are pleased to have received the captioned L/C for the1,000metric tons of s weet potato slices.As some of its terms are found to be not in conformity with S /C stipulations,we hope you will make the following amendments to enable us to effect shipment within the contracted time limit:1.The date and place of expiry should read“December20,1998,in Dalian.”2.The amount in figures and words should respectively be“USD185,000”and “Say United States Dollars One Hundred Eighty-five Thousand Only.”3.The wording“with5%more or less allowed”should be inserted for both amou ntand quantity. 4.The insurance clause is to be deleted. 5.The Contract number should be28KG603.6.We look forward to your early amendments.Yours sincerelyUnit9I.1.A2. A/B/C/D3.D4.A/B/C5.B6.C/D7.C8.A/D9.A/C/D10.BIII.have been trading,have been cleared,began,had been established,would b e settled,feel,has passed,to be effected,place,are,might be approached,heari ngIV. 1.Could you tell us whether they can be replied on to settle their accounts prompt ly?2.We have found that this firm has had to be reminded several times to settle their accounts.3.We are pleased to inform you that we are ready to accept payment by D/P as a special accommodation during this sales-pushing stage. 4.As it is our usual pract ice to make payment by D/P at sight,we would like you to accept these terms fo r this transaction as well as for future business. 5.Much as we would like to hav e you as one of our customers,we regret our inability to do business on the basis of D/A.V. 1.Messrs.Schneider&Kern have given us your name as their referee.We w ould therefore be much obliged if you could provide us with detailed informati on about their credit status. 2.Any information about their financial standing and commercial integrity will be much appreciated and treated as confidential. 3.To meet you half way,we sug gest that40%of the amount be paid by T/T and the balance by irrevocable L/C at90days'sight. 4.In order to pave the way for your sales promotion,we agre e to make an exception and accept payment by45-day bill of exchange,docum ents against payment. 5.We have noted your request for payment by D/A and will revert to the matter with you when circumstances permit.VII.Dear Mr.Croft,Further to our exchange of faxes on July8,we are pleased to be able to inform you that your request for new payment terms has been accepted,and that they will come into effect when you place your next order with us.As we discussed,future transactions will be placed on a D/P basis with payment 30days after sight,and we will ensure delivery to you within two months of rec eiving your order.We are looking forward to an early order from you.Yours sincerely。
外贸英语函电课后答案【篇一:外贸英语函电【课后答案】】port and export 3.export list 4.enquiry5.sample6. price list7.catalogue8. chamber of commerce9. market price10. agreement11.clients/customers12. commodities fair 13. competitive price14. emp(european main ports)15. deal exclusively16. manufacturer 17. article number18. delivery 19. specification 20. trial order 1. we are sending you the information you asked for in your letter of june 4.2. we have received your letter of may 10.3. we are pleased to tell you that your order 167 was dispatched yesterday.4. we sent you this morning our latest catalogue you requested in your letter of may5.5. we hope you will consider our proposals.6. we hope to hear from you soon.7. you informed us in your letter that you could not offer us gallnuts as they were out of stock.8. in reply to your letter of the 23rd last month, we are pleased to confirm the following order.9. please take note of the lot number of bales so that theparcel may not be mixed up on landing.10. samples will be sent and offer made upon receipt of your specific enquiry.11. in reply to your letter 23rd may, we regret to inform youthat we are now not in a position tooffer you the quantity as required.12. thank you for your quotation dated september 5, 2007. we intend to place a trial order withyou.13. you will no doubt open the relevant l/c at the end of may.14. we feel sure that you will be entirely satisfied.15. will you please send us your latest catalogue and pricelist?16. we wish you could effect insurance on the goods with picc.17. please send me a copy of the agreement.18. your products are not up to our standard.19. i regret i cannot agree to your suggestions.20. we have semimonthly direct sailings from hong kong tosan francisco.a.b. c.mr. hey taylorlondon city bank mr. john smith150 bench street12 queen street 16 front streetlondon, e. c. 3 london, e.c.5 liverpool l6 3fyenglandenglandshanghai light industrial products corp.11 jiefang roadshanghaitel: 021—43715589oct.28, 2008the pacific trading inc.87 broadway st.new york, ny10408dear sirs,thank you for your interest in our products. in reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.we look forward to hearing from you.yours truly,(signed)wang xiangmanagerencl: as stated. 可以说没有客户,就没有业务,与潜在客户建立业务关系不仅对于新成立的公司很重要,对于那些想要扩大业务范围,增加营业额的公司来说,同样很重要。
外贸函电课后习题标准答案————————————————————————————————作者:————————————————————————————————日期:English Correspondence of BusinessChapter One Basic Knowledge of Business Letter Writing Section Nine Exercises 练习I. Translate the following expressions into English:Keys: mercial Councellor2.import and export3.export list4. enquiry5.sample6. price list7.catalogue8. Chamber of Commerce 9. market price10. agreement 11.clients/customers12. commodities fair 13. competitive price14. EMP(European Main ports)15. deal exclusively 16. manufacturer17. article number 18. delivery19. specification 20. trial orderII. Please improve the following sentence to them more idiamoticKeys:1. We are sending you the information you asked for in your letter of June 4.2. We have received your letter of May 10.3. We are pleased to tell you that your Order 167 was dispatched yesterday.4. We sent you this morning our latest catalogue you requested in your letter of May5.5. We hope you will consider our proposals.6. We hope to hear from you soon.7.You informed us in your letter that you could not offer us Gallnuts as they were out of stock.8. In reply to your letter of the 23red last month, we are pleased to confirm the following order.9. Please take note of the Lot Number of bales so that the parcel may not be mixed up on landing.10. Samples will be sent and offer made upon receipt of your specific enquiry.11. In reply to your letter 23rd May, we regret to inform you that we are now not in a position to offer you the quantity as required.12. Thank you for your quotation dated September 5, 2007. We intend to place a trial order with you.13. You will no doubt ope the relevant L/C at the end of May.14. We feel sure that you will be entirely satisfied.15. Will you please send us your latest catalogue and pricelist?16. We wish you could effect insurance on the goods with PICC.17. Please send me a copy of the agreement.18. Your products are not up to our standard.19. I regret I cannot agree to your suggestions.20. We have semimonthly direct sailings from Hong Kong to San Francisco. III. Arrange the following in proper form as they should be set out in a letter Keys:OpenV. Point out the mistakes in the following addresses and rewrite them. Keys:A. B. C.Mr. Henry Taylor London City Bank Mr. John Smith150 Bench Street 12 Queen Street 16 Front StreetLondon, E. C. 3 London, E.C.5 Liverpool L6 3FYEngland EnglandVI. Please write a letter according to the following particulars:Keys:Shanghai Light Industrial Products Corp.11 Jiefang RoadShanghaiTel: 021--43715589The Pacific Trading Inc.87 Broadway ST.New York, NY10408Oct.28,2008Dear Sirs,Thank you for your interest in our products. In reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.We look forward to hearing from you.Yours truly,(signed)Wang XiangENCL: as stated.Chapter Two Establishing Business RelationsSection Five ExercisesI. Fill in the blanks with the following words:Keys:1)prompt, 2)supply, 3)captioned, 4)indicate, 5)packed, 6)current,7) refer, 8)enable, 9)conclude, 10)assureII. Fill in the missing words in the following blanks with the first letter given:Yours faithfully,Keys:introduce, range, attach, think, interest, interested, receiving, what, quotationIII. Write a letter with the following contents:Keys:Dear Sirs,On the recommendation of the Commercial Councilor in Colombo we have learned that your company specializes in the export of machinery and you are keen to develop overseas trade.With a view to introducing your machinery into our market, we wish to establish business relations with you.We are looking forward to get your early reply as soon as possible.Yours faithfully,IV. Write a letter to DEMMAN & SONS, 45 CANNON STREET, LONDON, E.C. 4, telling them that you wish to enter into business relations with them and including the following particular:Keys:Messrs. Demman & Sons45 Cannon StreetLondon, E.C.4Dear Sirs,Introduced by Mr. A.G. Topworth of Swanson & Bros., Hamberg, we learn your name and address and that you are one of the leading importers of Chinaware in your city.As a state enterprise, we have been in this line for more than 30 years and shall be glad to enter into business relations with you at an early date. The illustrated catalogue and price list will be airmailed upon receipt of your specific enquiries.We look forward to hearing from you soon.Yours faithfully,V. Translate the following sentences into Chinese:Keys:1)速盼赐佳音。
Chapter ThreeI. Choose the best answer to complete the following statements:1-5 A D D B D 6-10 A A B B AII. Translate the following sentences into Chinese1.我们请你方报价格。
2.我们很遗憾地通知你方现在我方没有库存。
但是一有新货我们就会联系你方。
3.从随附的报价你方会发现(我方)所报价格是拉各斯到岸价,包含5%的佣金。
4.如果你方能为另一张纸上所取每打CIF温哥华价格,我们将十分感激。
5.能否邮寄给我们上述货物的详细的信息包括价格、折扣、佣金、支付方式,还有目录册和样品。
III. Translate the following sentences into English1. Please let us know the bottom price of your concerned products.2. We would like to have your FOB price.3. We wish to know what you can supply and your sales terms.4. We’ll place an order immediately if your price is moderate.5. If your quotation is competitive and the delivery date is acceptable, we’ll place an order immediately.IV. Translate the following letters into English1.Dear Sirs,We owe your name and address to Tico company. We write this letter hoping to eatablish business relation with you.Our company mainly deal with import of textiles, and intend to expand business range at present. We would be pleased if you can send us the catalogue and price list of your products. Should your price be reasonable, we can sure to place an order with you.Yours sincerely,2.Dear Sirs,Our clients are interested in your towels of “Swan’ brand and ask us to have your quotation and the samples available for export at present. Please quote us the lowest price, CFR New York for 30000 dozens of item no. AK-18, stating the earliest date of shipment and term of payment. For your reference, the competition of similar products is very intensive. Please see to it that your price is in line with the prevailing market, so that we can strive for more orders.Look forward to your early reply.Yours faithfully,。
Unit Two Inquiries 询购Key to Exercise IV1. We have been informed by Jameson Garments (Vancouver) Ltd. that you are one of the leading exporters of textiles in Hangzhou and that you wish to extend business to our market.2. We would like to have your lowest quotations for the captioned goods on the terms and conditions listed below.3. Please send me some further information on the features and costs of the Vernard line of Ultrasonic equipment, which you recently advertised in Electronics magazine.4. We are interested in importing Chinese furniture and would be pleased to receive a copy of your latest catalogue, price list and export terms.5. We would be grateful if you would send us a comprehensive price list, together with some samples of the goods which you can supply.Key to Exercise V1. There is a large demand(or market) in our country for Chinese low-voltage microwave ovens. We would be most grateful if you could quote us competitive prices for the models you can supply (or have available) at present.2. We wish to introduce ourselves as leading importers dealing in operative instruments. It would be helpful if you could send us your latest catalogue for our reference which interests us very much.3. Specializing in the line of confectionery, we have extensive connections with the food stores throughout(or all over ) the country.4. We would appreciate it(or be most grateful) if you could send us a full set of leaflets for your exports for us to have a general idea of the products you handle.5. From Messrs. Brown & Clark of this city, we have learned that you are regular suppliers of Chinese kitchenware, for which there is a growing demand here.6. We have noticed with interest your advertisement in the latest issue of TV World, and would appreciate it if you could introduce the details of the specifications, prices and packing for your product.Key to Exercise VI1. We are famous importers of computers with branches in three neighboring cities.2. Please send us a full set of catalo g for our buyers’ reference.3. We have been specializing in importing motorcycles for ten years, and would appreciate your sending us your catalog, prices and other necessary information.4. If your goods are good in quality and more competitive in price, very likely we can advise our buyers to place an order.5. We are interested in (buying) the tiles you advertised in Building Materials. It would be helpful if you could send us further information as soon as possible.Exercise VIISeptember 21, 2008The Sales ManagerThe Midland Carpet Co. Ltd.173 Waterloo StreetLondon E.C.4Dear Sir or MadamWe have noticed with interest your advertisement in the August issue of The Magic Carpet and feel that the patterns of your carpets may appeal to Chinese customers, especially the well-to-do newly weds.Therefore, we would like to have detailed information about the various types of carpets available at the moment, such as specifications and prices, if possible , together with sample cuttings.As we intend to lay in a stock for the New Year sales, it would be a great help to us if we could receive your reply by the end of this month.Yours faithfullyHUA Fang (MS.)Import ManagerUnit Three Replies and Quotations 复函与报价Key to Exercise V1. In reply to your inquiry of January 12, we are pleased to inform you that a catalog and a price list have been air-mailed separately for your reference.2. However, if you need any other information, please (do not hesitate to) let us know. We would be glad to answer your further questions.3. As you will notice, our prices are quite competitive, and since we carry large stocks of all models, we can promise delivery within a month on receipt of your L/C.4. If you can let us have an idea of the quantity you are going to order, we may consider giving you a more favorable discount.5. Though we no longer supply Model SB-95, we have Model SB-99 in stock , which is better in performance and more reasonable in price.Key to EX VI1. We are eagerly expecting to have detailed discussions with you soon on the trade terms you suggested.2. We hope to have more information from you by the end of this month for our buyers’ reference.3. As you know, there is a steady demand in your market for such durable and moderately priced goods as ours.4. We do not want to influence you, but we hope you will be able to send us your order within this month as we may soon run short of supply.5. You will no doubt find our price very favorable if you compare it with the quotations of other manufacturers.Exercise VIIDear Mr. BlackThank you for your inquiry of August 16 concerning our equipment, which you saw at the International Farm Machinery Fair in Bonn.We are willing to answer the specific questions in your letter and would consider substantial discount on orders over RMB¥1,000,000.With regard to the terms of payment, we would suggest sight L/C for the initial stage. We can fulfill orders within three months, but it will take a little longer time for special specifications.We are enclosing our current catalog and price list quoting c.i.f. Bangkok , and we think you will find the equipments on pp. 101-115 of particular interest.If you require any further information, please contact us and we will be pleased to supply it.Yours faithfully×××Unit Four Orders and Acknowledgement 订购与确认Key to Ex. V1. We would like to confirm our telephone discussion this morning. Enclosed is our Order No. CT504 for 1,500 pounds Longjing Green Tea at 36 pence per pound CIF London for shipment during June/July.2. Because there is a growing (an increasing) demand for our laser printers , we hope you will act immediately if you are considering placing an order with us .3. Please note that the quality of shipment must be exactly the same as the quality of sample. If this initial order is completed to our satisfaction, we shall place regular orders.4. Thank you for your prompt reply to our inquiry of April 22. We are now pleased to order from you 2000 dozen pure silk T-shirts. For details, please refer to our enclosed order No. 58.5. Although our price is a little higher than quotations of other suppliers, our product is well worth the extra money owing to its good quality. It meets (complies with) your own interest to order goods of really high quality.KEY TO EX.VI1. If you could increase the quantity of your order to 500 cases, please let us know immediately and we would be only too glad to give you a 5% discount.2. All your required items can be supplied from stock, and we can assure you of our best attention to your order.3. If this trial shipment can reach us by mid-October and the quality turns out to be satisfactory, we shall send you further orders.4. In accordance with the terms agreed upon in our recent exchange of faxes, we are now sending you our S/C No. 1234 in duplicate.5. If no instructions to the contrary are received before the end of this month, we shall ship your order in December.Exercise VIIDear Ms. CollinsThank you very much for your Order No. CS27 for our rotary printing presses Models PM600 and PM800 for November shipment. We wish to inform you that we can comply with all your requirements except for PM600, which is unfortunately out of stock at present. We, therefore, would like to place before you two alternatives for your consideration.1.As an excellent substitute for PM600, we recommend PM630, which is our latest model (for details, see attached leaflet) and can be shipped together with PM800 in November.2. In case you still prefer PM600, we can ship your order in two lots, i.e.PM800 in November and PM600 in January next year, which is the earliest time we can manage. We look forward to your early decision.Yours sincerely×××Unit Five Insurance 保险Key to Ex. V1. In the absence of your definite instructions about insurance, we have covered your order against W.P.A. for 110% of the invoice value as usual.2. We have noticed your request for insurance against War Risk. But, as you know, our CIF quotation includes W.P.A. only. Therefore, if you require this additional coverage, the extra premium will be borne by you (to your account).3. In case the goods be found damaged after inspection, the buyer has the right to file/make/lodge a claim with the underwriter against a surveyor’s report within 30 days of/after the arrival of the goods at the port of destination.4. We regret to inform you that Case No. 8 was invoiced as containing 12 laser printers, five of which were found badly damaged upon arrival .5.The People’s Insurance Company of China (PICC) is a large state-owned enterprise, which is noted for settling claims promptly and equitably and has agencies in the main ports and areas throughout the world.Key to EX VI1.With no definite instructions from you even at the end of last month, we could not but effect insurance against W.P.A. as usual so as to avoid delay in shipment.2. If you prefer insurance under Institute Cargo Clauses, we shall be pleased to comply, but the difference in premium, if any, shall be for your account.3. We had the goods examined by a surveyor upon their arrival and found that fourteen cases were broken. Enclosed is a list of the damaged goods.4. The surveyor’s report states that these goods are unsalable. Therefore, we have to ask for immediate replacements.5. Thank you for your fax of October 22, quoting us your present rate for All Risks. Now we wish to insure with you the following consignment:EX. VIIDear Sir or MadamWe have received your quotation of November 5, which we find quite competitive. We would be grateful if you could cover us against All Risks (warehouse to warehouse) for the value of Can$274,895.00 on 15 (fifteen) cases of ceramic handicrafts from Qingdao to Vancouver by M. V. Seagull.The certificate must reach us by the 17th at the latest, since it has to be presented with the other documents to the bank with which a letter of credit has been opened.We look forward to your prompt reply.Yours sincerely×××Unit Six Packing 包装EX. Ⅱ1. We are glad to have obtained your name and address from our Commercial Counsellor’s Office and learned that you can supply a special kind of detector model DA-880k which can test the degree of air pollution.2. Should you not have what we want but a similar article of better quality, please supply it instead provided the price is not more than 10% higher.3. As requested, we shall draw on you at 60 days’sight for the amount of our invoice,a copy of which is enclosed and the original is sent to the bank.4. Since our L/C reached you as early as the beginning of last month, we hope you will make delivery at the stipulated time, for any delay will cause us great inconvenience and considerable financial loss.5. There was a slight delay owing to the breakdown of a machine which held up packing for two days. But we did not inform you as we knew it would not affect the delivery limit.EX. V1. Export crates for goods of the type you named should be completely sealed with plywood and firmly battened.2. The exports you ordered are packed in strong wooden cases which are reinforced with angle iron and metal bands. The solid packing and the stuffing inside the cases will protect the goods from vibration and clash.3. All powdery goods should be put in polybags and then packed in iron tins. The lids of tins should be sealed with adhesive tape.4. The valves and all precision parts should be wrapped with soft material and stably packed in cardboard cartons. When put in the wooden cases, the cartons should be well arranged to eliminate the possibility of moving inside the cases.5. On the attached sheet we give you full details regarding packing and marks, which must be strictly observed.EX. VIIDear Mr. MertonWe thank you for your letter of June 26 and would like to confirm that we are still offering our Phoenix range at the prices quoted in our letter of June 15. We are sure that you have found these prices quite competitive.Meanwhile, we understand your concern over packing and wish to give you the following details:Each vase is wrapped in a polybag, and then put in a foamed plastic casing, which is in turn placed in a decorative cardboard box. These boxes are packed in specially designed polythene-lined strong cardboard cartons, twelve to a carton, so that no movement inside the cartons is possible.Besides, on the outside of each carton warning (indicative) marks such as “FRAGILE”or “HANDLE WITH CARE”are clearly stencilled in fadeless ink.We hope you will agree that we have taken every possible precaution to ensure the safe transportation of our products.We look forward to receiving your order.Sincerely yours×××Unit Seven Transportation 运输Ex.V1. The part of your order which can be supplied from stock has been executed, but the remainder may be delayed for four to six weeks.2. Please let us know the voyage No., the lowest (freight) rate for large shipment and the (freight) rate for small lot of consolidation.3. The goods under your order No. 297 have been packed and are ready for shipment.We would appreciate it if you could complete, sign and return the attached shipping (instruction) note as soon as possible.4. You can save both time and money by letting us handle all shipping and Customs formalities for you.5. In order to assist you in introducing our products into your market as early as possible, we agree to advance the initial shipment of 1/3 (one third) of the total quantity from June/July to April/May.Ex.ViiDear Mr. ArnoldOrder No. 896 S/C No. 980927From your letter of October 20 concerning the captioned S/C, we understand that instead of the stipulated two equal shipments in January and February, 2009 respectively, you now wish to have 80% of the total quantity shipped in November and the balance in December this year.In reply, we wish to inform you that although we have the required quantity in stock, your request came too late for November shipment, especially because direct sailings for your port are few and far between. Besides, the relevant L/C is yet to be opened.Therefore, we would suggest that 80% of the total quantity be shipped in December this year and the balance 20% in January, 2009, provided your L/C reaches us not later than November 20.Please let us know promptly whether this arrangement is convenient to you.Yours faithfully×××Unit Eight Payment by L/C 信用证付款Ex.V1. Our terms of payment are by confirmed, irrevocable letter of credit available by draft at sight, reaching us one month ahead of shipment, remaining valid for negotiation in China for another 21 days after the prescribed time of shipment, and allowing transshipment and partial shipments.2. For the time being, therefore, we regret our inability to accept D/A in any transactions with our buyers abroad.3.It is regrettable to find that up to the present there has been no news from you about your letter of credit which should have reached us by the end of last month.4. Please amend L/C No. 99S086 to read “Transshipment allowed”, and delete the clause about insurance policy as this transaction is concluded on CFR basis.5. As your country has no consulate in this city, it is our practice to have the invoice certified by the China Council for the Promotion of International Trade (CCPIT). Please amend your L/C accordingly.EX.ViiDear Sir or MadamFollowing the instructions given in your letter of August 12, our manufacturers have redoubled their efforts to meet your advanced shipment date. We are now pleased to inform you that the goods are ready for shipment.Much to our surprise, however, the covering L/C has not reached us even to this day. Please immediately check with your bank to ensure that it reaches us before the end of this month. Otherwise, we shall not be able to make delivery within the time limit agreed upon.In order to avoid possible subsequent amendments, please see to it that the L/C stipulations are in exact accordance with those of our S/C No. 7890.We look forward to receiving your L/C as soon as possible.Sincerely yours×××Unit Nine Other Modes of Payment 其他付款方式EX. V1. Messrs. Schneider & Kern have given us your name as their referee. We would therefore be much obliged if you could provide us with detailed information about their credit status.2. Any information about their financial standing and commercial integrity will be much appreciated and treated as confidential.(We would be extremely obliged if you could supply any information on theirfinancial status and commercial credit, which would be kept as confidential.)3. As a compromise, we suggest that 40% of the proceeds be paid by T/T and the balance (be paid) by irrevocable letter of credit at 90 days’sight.4. In order to pave the way for your sales-pushing (sales promotion), we exceptionally agree to accept payment by D/P at 45 days’sight.5. We have noted your request for payment by D/A and will revert to the matter (review it) with you when circumstances permit.EX. VIIDear Mr. SmithThrough our discussion by fax on July 8, we are pleased to inform you that your request for new terms of payment has been accepted, which will come into effect when you place your next order with us.As we agreed on, future transactions will be placed on a D/P basis with payment 30 days after sight, and we will ensure delivery to you within two months of receiving your order (on receipt of your order).We are looking forward to an early order from you.Yours sincerely×××Unit Ten Complaints and Adjustment 投诉与处理EX VDear CustomerI am writing to you to explain the reasons for the very poor service we have given over the past few months. You may have received incomplete consignments. You may have written and not yet received a reply. You may have tried to call us and not been able to get through. We have ten Customer Service lines with staff to man them, but once these lines are overloaded there is nothing we can do. Our correspondence staff are working all hours to catch up.The real problem goes back a long way and relates to our growth from a small familyfirm into a sizable business. Our working procedures have basically not kept up with our expansion.Last year, our old computer was replaced with new hardware and software, which we were told would solve all our problems and could expand as our business expanded. Unfortunately, this was not the case and the speed of processing orders slowed down, even though our staff were working round the clock.We were just about to abandon the system and revert to our old procedures for processing orders when a new version of the software was supplied. This speeded up the system and we are now catching up with the backlog of orders. By the end of this month we will be completely up to date.I know you don’t want to hear about our problems. You want your orders to be delivered promptly and correctly. I promise you that in future you can rely on us to do this and to respond to your inquiries courteously and efficiently.I feel that we owe you an apology but actions speak louder than words. We have taken on more staff, acquired a new warehouse and invested heavily in computer systems, all to provide the service which you need and of which we can feel proud.To end on a positive note, our new catalogue is enclosed and I am sure you will agree that our new product range is even more attractive and better value than before. We are working hard to continue to improve our service and I hope we can count on your support in spite of our recent problems.Yours sincerely×××以上为陶老师所发,部分课后习题答案。