普通高等教育“十一五”国家级规划教材旅游专业英语规划系列教材Practical Tourism English 旅游实践英语(第2版)下册教师用书吴云编著旅游教育出版社Contents目录下册Unit 11 Meeting & Banquet Service会议与餐饮服务Unit 12 Exhibition Service展览服务Unit 13 Health & Recreation Service休闲康娱服务Unit 14 Shopping Service商场促销Unit 15 Local Tour Guide Service地陪导游服务Unit 16 Travel Destination旅游景区(点)服务Unit 17 Handling Problems & Emergencies处理问题和突发事件Unit 18 Handling Customer Complaints顾客投诉处理Unit 19 Checking Out结帐离店Unit 20 Selling the Travel Market旅游市场营销Unit 11 Meeting & Banquet ServicePreview1. Bistro style2. Classroom style3. U-shape style4. Boardroom style5. Theatre style6. Hollow square styleDialog Ia. Fb. Tc. FDialog II1.The center stage can be hydraulically raised or lowered in tiers.2. A roving microphone will come in handy so that the audience could get the opportunity toraise questions or give the voices.3.Because there is a simultaneous translation system.4.The laptop computer is connected with the rear screen projector over the lectern.Dialog III1) c 2) c 3) c 4) d 5) aDialog IV1)aperitif a drink you have before you eata serving of foodportion (offood)speciality special food which a restaurant offersstarter the first course of a meal2)a. Say that you need tosome customers.b. What do you do to aafter a conference?c. Ask someone aboutvisit to youd. Say that you enjoyedconference?next yearReading I1) Two months.2) bReading II1) B usinesspeople lead very busy lives and often have to attend to some urgent matter. They may not always be able to attend important meetings. Audio conferencing allows business people to conduct meetings in a convenient way.2) dListening ITape script:Types of Banquet ServiceIt is important to decide on the type of service used at a banquet. Each service costs differently from another.The most common form of banquet service is plate service. It is also known as American service. The food is at the kitchen and waiters send the plates to the table from the left to the guest. At the end of the course, the plates are picked up from the right.With Russian service, food is served from platters and waiters work as teams. They place food items on the diner s’ plates. It is also called platter service.Then comes next is French service, also known as cart service. It requires much space between tables for waiters to move around. With this service, a gueridon(餐厅内作上菜服务用的小桌子)is set at the table side and food is prepared on the gueridon.Pre-set service is a faster service that is often or lunches. The first course of soup, salad or appetizer is set on the table before the guests arrive.Buffet service is a display of food items on table stations, so that attendees can select food for their own. This service may combine with other styles. For example, a banquet may begin with a buffet and then a sit-down dinner served plate style; or the first and dessert courses are served by waiter and the main dishes buffet style.Listening IIA.B. Tape script:Sending Faxes at the Business CenterStaff 1: Mr. Smith, how was everything this evening?Guest: The meal was great.Staff 1: Anything else we can do for you?Guest: Excuse me, just one more thing. Can I send a fax from my room?Staff 1: I’m sorry, sir, but no.Guest: Can you tell me where I could find the nearest fax machine?Staff 1: The Business Center is on the first floor. Let me show you the way.Guest: Thank you.(At the Business Center)Staff 1: My colleague will help you with any further matters. Goodbye, Mr.Smith.Guest: Thank you so much.Staff 2: Good afternoon. What can I do for you, sir?Guest: Hello, I need to send some faxes.Staff 2: Would your fax be international or domestic, sir?Guest: Both, actually. I’m afraid I have to send several faxes today to both Europe and here in China. How much for, say, three pages?Staff 2: An international three-page fax would cost about RMB 65 Yuan. A local domestic fax would cost around RMB 20 Yuan for threepages.Guest: OK. One to Paris, one to London, and two to Guangzhou. Here are the fax numbers.Staff 2: Well, let me take care of them. … Oh, they are through.Guest: Thanks. How much do I owe you?Staff 2: That’ll be RMB 175 Yuan. May I know your name and roomnumber?Guest: Tom Smith of Room 1102.Staff 2: Just a minute, please. Yes, please sign the bill, Mr. Smith. Speaking IB.Model Dialog:Staff: Good morning, Mr. Hilton.Planner: Good morning, Mr. Chen. I would just like to check the meal times for the next week seminar.Staff: Well, breakfast buffet will be served in the main dining room from 7 till10 as usual. Do you have special requirements there?Planner: Yes. We do have rather a lot of Americans and Englishmen attending the seminar, so I think it would be a good idea to serve American breakfastand British breakfast, in addition to Chinese breakfast..1Staff: Very good, sir. Lunch is at 12. Do you want to have the buffet lunch on Monday and Tuesday?Planner: No nearly. Can we have the normal waiter service on Tuesday?Staff: OK. And how about the teatime? Would you like coffee to be served in the lecture room?Planner: No, I’d like to have something else for a change. I think Chi nese jasmine tea will be OK.Staff: Yes, I’m sure we can arrange that.Planner: Now to accompany the meal, I think that an Italian or Spanish red wine would be admirable.Staff: Very good sir. And every dinner will be a feast at 6:30 p.m.. Will that do?Planner: That’s great. It will do by all means after a tiring day.Staff: Now let’s come to the dinner table decorations.Planner: I think that it would be appropriate to have the flags of the participating countries on the table and some flowers; perhaps pink carnations wouldbe a neutral color.Staff: Will you be requiring any background music at all?Planner: I think not.Staff: Well, I think that has covered all the points, hasn’t it?Simulated WritingUnit 12 Exhibition Service PreviewA fascia 展台楣板B draping 铺设桌面裙布C inflatable rainbow door 充气拱门D gangway 过道E raw space 光地F pavilion馆(蓬)G two dimension code entry 二维码检入H peninsula booth 半岛型展台I banner 横幅J shell scheme booth 标准闭合展台K booth badge 参展徽章L booth layout 展台位置示意图M floor plan 楼层平面图N island booth 岛型展台1) 69.8 degrees Fahrenheit.2) d3) b4) dDialog II1) The items he rented have not arrived yet, and t he builders are leaving soon.2) b3) d4) cDialog III1) F 2) F 3) T 4) F 5) TDialog IV1) A conference is a meeting where people discuss a particular subject or shared interest. An exhibition is a temporary event at which companies or individuals can show their products.2) ①b ②a ③a ④a ⑤a ⑥c ⑦c ⑧bReading IReading II1) RMB 660 Yuan.2) Storage equipment responsibility rests with the decorator.Tape script:Canceling Exhibit RegistrationStaff: Good morning. Global Exhibition. How may I assist you?Customer: I’ve made a reservation for the Packetech and Foodtech Exhibition six months ago. I’ll not be able to attend it, so I’d like to cancel myregistration.Staff: May I have your name, please?Customer: I’m John Smith with American Packaging MachineryManufacturers Institute China Office.Staff: Let me have a check, please…Yes, you’ve reserved a center booth on the first floor, and thebooth number is G072. Am I correct?Customer: You’re absolutely right.Staff: We won’t accept your cancellation unless you send us a written notice by the end of this month. And then you may receive a 40%refund from us.Customer: Well, that’s better than nothing. When can you mail the refund to me?Staff: Accordin g to the company’s regulation, I’ll mail the cancellation refund to you when the show is over. I hope you understand.Customer: That’s understood. Thank you. Goodbye.Staff: We look forward to your participation in our show next time. Listening IIA.B. Tape scriptPlanning Itinerary for Exhibit TripMr. Lee: Hello, Mr. Liu. I’m not late, am I?Mr. Liu: No. I’m impressed that you are always punctual. Take a seat,please. Tea or coffee?Mr. Lee: Just water, please. Thank you. We are now planning the itineraryfor one exhibition trip abroad. I know you are well experienced inarranging itinerary, so I’d like you to give me some advice.Mr. Liu: My pleasure. I’ll be glad if I could be of any help. What do youhave in mind to ask me?Mr. Lee: Let’s start with ground traffic. What do you suggest as regardsmoving exhibitors to the airport?Mr. Liu: They may reach the airport either on their own, or in rentedlimousines.Mr. Lee: What’s the difference?Mr. Liu: Limousines make group boarding easier if baggage is not a burden.Mr. Lee: I guess we’ll rent limousines. We don’t want to get worried just at boarding time when someone does not turn up.Mr. Liu: Which airline would you like?Mr. Lee: Which airline is the cheapest?Mr. Liu: CAAC. There are three flights every week from Shanghai to Cairo.Mr. Lee: That’ll be fine. Then we have to move people from the airport to the hotels. What do you suggest?Mr. Liu: Are they staying at the same hotel?Mr. Lee: No. They may choose their own favorite hotels from the room list we send them.Mr. Liu: In that case, I think we can turn it over to the hotels. Make sure that the hotels have their airport pick-up desks and limousines.Generally, hotel shuttle buses are free of charge, so we can savemoney for the exhibitors.Mr. Lee: Smart idea. It will be arranged when exhibitors reserve their hotel rooms, will it?Mr. Liu: Indeed. What we actually do is contact some good hotels, collect room rate lists and hand over reservation forms to the exhibitors.Mr. Lee: Well, there must be much coordination work for you.Mr. Liu: We’re at your service, Mr. Lee.Mr. Lee: Thank you very much. I’ll send you a memo of the itinerary later at your e-mail address. I hope to have your final confirmation and lookforward to your booking airline tickets for us.Mr. Liu: I’ll be delighted to do so.Mr. Lee: Thanks again. Goodbye.(Note: Punctual准时的)Speaking(Reference answer omitted)Simulated WritingReference answer:INVITATIONOn the Occasionof its eighth anniversaryThe Board of directors of The Kaikai Grouprequest the pleasure of your presenceat the receptionto be heldon Sunday, September 20at The Jinjinang Hotelat nine o'clock a.m.R. S. V. P.Unit 13 Health & Recreation ServicePreview1. c2. d3. h4. b5. a6. g7. f8. eNotes:a. stationary bicycle. 固定自行车b. sauna. 桑拿浴c. treadmill. 踏车跑步机d. free weights. 重体e. tennis court. 网球场f. golf. 高尔夫球g. karaoke. 卡拉OKh. bowling.保铃球Dialog IThe correct order:1) F 2) L 3) I 4) A 5) B 6) H 7) C 8) E 9) G 10) D 11) J 12) KThe names:A. to hold the grip(握杆)B. the athletic position(站姿)C. wood(球道木杆)D. to hit the ball(击球)E. tee(发球的球座)F. driving range(高尔夫练习场)G. to miss the ball(未击中球)H. swing(挥杆)I. seven iron(七号铁杆)J. green(果岭)K. putting(推球入洞)L. golf club(高尔夫球杆)Dialog II1) F 2) T 3) FDialog III1) They have indoor and open-air swimming pools.2) His wife could not swim very well.Dialog IV1) A haircut, trimming the moustache, shampoo, hair oil and tonic water.2) Adam’s apple, chin.Reading IListening ITape script:At the Night ClubStaff: Good evening. Welcome to our Night Club. Can I help you?Guest: It’s the first time I’ve come to the night club. What can I enjoy here?Staff: We have the performance of dance, singing, and fashion show, including raffle drawing. You can also enjoy yourself in ourKaraoke room.Guest: Sounds wonderful. Can you find me a seat for Karaoke?Staff: Yes, sir. VIP room or regular room?Guest: VIP room, please.Staff: This way, please. …. Here we are.Guest: Thanks.Staff: Here is the song list and wine list. We have songs of all styles.Guest: But I really don’t know which song to begin with.Staff: Take you time. Just write down the songs you wish to sing on the slip. I will send the slip to the DJ who will prepare the song foryou.Guest: Thank you. I’d like some soda water, please.Staff: Here you are. Can I take your song order now?Guest: I can’t decide now.Staff: What about Forever Friendship by Robert Burns. It’s a lovely song.Guest: Yes, I like it.Staff: Very good. Your first song Forever Friendship will begin soon.Enjoy yourself.Guest: Thank you. You are most helpful.Staff: My pleasure.(Note: raffle drawing抽奖活动)Listening IB. Tape script:Reserving a Tennis CourtStaff: Good afternoon. Claude Health Club. How may I help you?Customer: This is Peter Brown. I’d like to know about your tennis courts.Staff: Yes, Mr. Brown. There are three tennis courts near the hotel.Customer: Good. Do I have to reserve now if I need a court?Staff: Are you a guest registered at the hotel?Customer: Excuse me?Staff: Are you staying at our hotel?Customer: Yes, of course. I’m in Room 1102. Is that necessary?Staff: For registered guests, we offer complimentary use of tennis racquets and ball machines.Customer: I see.Staff: So, Mr. Brown, you need a tennis court. For what time, please?Customer: Tomorrow afternoon, about 2:00 p. m.Staff: Fine. Mr. Brown, our bus will pick you up at a quarter to two at the hotel parking lot.Customer: That’s fine. Thank you. Goodbye.Staff: My pleasure Thanks for calling. We look forward to seeing you tomorrow.(Note: tennis racquets网球拍)Speaking(Reference answer omitted)Simulated WritingReference answer:Unit 14 Shopping PromotionDialog I1. Greet customers and introduce the store.Excuse me, sir/ma’am. Can I help you?Do you want to buy something at the duty-free store here?It’s a duty-free store. What can I do for you?2. Positive answer and asking about brands.Yes, of course. We have various brands. Which one do you want?We have a fine selection today. Such as silk scarves, make-up harmony set, fragrance Chanel No. 5.You have different choices, such as toys, chocolate, cartoon books. The chocolate is made in Switzerland.3. Recommend itemsI think French perfume Chanel No. 5 is good for a young girl.The real Chinese silk scarves are very nice as well.So you can choose either one as a nice gift.The chocolate looks good, but I prefer the cartoon books.4. Tell the price in US dollars80 dollars, please.12 US dollars for chocolate and 20 US dollars for the two books.It comes to 32 US dollars.5. Explain exchange rate and the price in RMBOne US dollar equals 6. 2RMB Yuan now.100 dollars for 620 RMB, so 80 dollars would be 496 RMB Yuan.6. Tell the regulationsAll items sold are tax-free.But we don’t accept UnionPay cards, American Express or traveler’s checks. We only take Visa and MasterCard.We set minimum purchase at 30 US dollars and 300 US dollars maximum.7. Ask for passport, signatureCan I have your passport? I need your passport number.Please sign your name here.8. Close a saleHere is your change and your perfume.Here is your receipt and your chocolate.Here is your receipt. Thank you.Thank you and here is your change. Do you want anything else?Dialog II1) small, medium, larger and extra large2)Dialog III1) How about …? What about …?Dialog IV1) The tea counter is upstairs.2)红茶black tea, 清咖啡black coffee, 红塘brown sugar, 红葡萄酒redwine, 青菜greens, 酱油brown soy bean sauceReading I1) c 2) b 3) c 4) aReading II1) For a period of one (1) year after the date of shipment.2) (Omitted)Listening ITape script:Changing Foreign CurrenciesGuest: Could you change some U.S. dollars for me?Staff: Certainly, sir. What kind of currency do you want?Guest: I'd like to convert U.S. dollars into Chinese RMB?Staff: Please tell me how much you want to change.Guest: 500 U.S. dollars, please.Staff: According to today’s exchange rate, 100 U.S. dollars is equal to RMB 819 Yuan.Guest: That’s quite OK.Staff: How would you like it?Guest: I hope you'll give me at least ten 50 Yuan banknotes.Staff: May I see your passport?Guest: Here you are.Staff: Would you kindly sign the exchange form, giving your name and address?Guest: Yes, let me take care of it. …Is it OK?Staff: Yes, here is your money and take the memo with you.Guest: Why do I need to keep this exchange memo?Staff: You may need it when you wish to change your RMB left back into U.S. dollar. You must show the memo at the Bank of China.Guest: Oh, I see. Thank you for your help. Goodbye.Staff: My pleasure. Goodbye, sir.(Note: memo水单)Listening IITape script:Listening IISpecial Local ProductsShanghai is a "shopping paradise"! Shanghai is famous for its clothing and fashions. The local fashion and garment industry has been leading in China for many years. Products are of great quality and come for a good price. However, in up class boutiques, you will not find bargains on high fashions and imports.Shanghai has some traditional art forms and crafts to offer you. It is one of China's most important regions for silk production and export. Silk of various grades are all available, such as satin, damask silk, silk gauze, brocade, crape, velvet, spun silk, and sheer silk. Printed and embroidered silk are also very popular and plentiful. As Chinese silk is famous throughout the world for its elegance and beauty, silk itself is an excellent reason to come to Shanghai. But always bargain when buying silk.Shanghai jade and ivory carvings are famous throughout China. Jade, a beautiful stone, comes in different colors and can be carved in many styles. In Shanghai, popular styles include figurines, birds, beasts, and decorated bottles. In fact, jade bottles are very Chinese and might make an excellent addition to your home's decor.(Notes: boutique:专卖流行衣服的小商店bargain: 讨价还价satin: 缎子damask silk:丝锦缎silk gauze: 丝纱brocade:织锦crape:绉纱velvet天鹅绒spun silk:纺丝sheer silk:纯丝figurine:小雕像jade and ivory carving: 玉雕和象牙雕)Speaking(Reference answer omitted)Simulated WritingReference answer:Unit 15 Local Tour Guide ServicePreviewHuman activities Man-made tourist attractions Physical resourcesMovie TheaterJazz ClubBarPub/NightclubFood Market/Farmer’s Markets CasinoFood StreetsSpa/SaunaFlea Market NeighborhoodsRestaurantBoutique StoresShopsCafe/Coffee ShopWharfsSurf SpotFood Truck Cultural MonumentLiving MuseumsGardensLandmarkZooMountainsRiversTropical GrasslandsRainforestLakes and GlacierBeachNational ParksHistoric and Political SiteUNESCO World HeritageSitesA B CWest Lake in HangzhouArt Gallery Museum Music VenuePerforming Arts VenueRiversNational ParksDGreat Wall of China in Beijing EShanghai Yangshan InternationalContainer WharfsFGiant Buddha in Leshan,SichuanUNESCO World Heritage Sites Landmark WharfsActive PursuitsMountainsUNESCO World Heritage SitesG H IJazz Club Local Traditions Flea MarketNeighborhoodsReligious/SpiritualHistoric and Political SiteDialog Ia. Then you will go to Zhujiajiao—an ancient water town from where you’ll visit the Grand View Garden.b. That is the place that Cao Xueqin described in “The Stories of the Stone.”c. You will be sightseeing Dianshan Lake on the boat where y ou’ll have lunch. Dialog II1) Now let’s step into …Now, can you see …Well, we are now in /at /on …Behind the hall is the residence …Over there are …Dialog III1) with 2) of 3) along 4) Among 5) toDialog IV1) It is indeed an exotic picture. What a sight the Bund is! What a romantic place it was! They are gorgeous and in harmony with each other. The night view on the east bank of the river can be more fantastic. It strikes me as the “Oriental Manhattan.” It makes me think of the fairy place.Reading I1) to 2) to 3) to 4) On 5) on 6) of1) F 2) T 3) F 4) TListening ITape script:Traditional Chinese FestivalsDialog 1:Su Hui: Tomorrow is a traditional Chinese festival, the Dragon Boat Festival. Would you like to go to my home to eat some zongzi(glutinous rice dumplings)?Robert: Great, thank you! Do you have a holiday on the Dragon Boat Festival?Su Hui: No. We have holidays at Spring Festival, International Labor Day and National Day.Robert: Are the holidays long? How many days?Su Hui: Seven days for each of the three festivals. My family traveled to south China during this year’s Spring Festival.Robert: Spring Festival is the biggest festival in China, isn’t it?Su Hui: Yes, it is. It’s as lively as Christmas Day in your country.Robert: What other traditional festivals does China have?Su Hui: There are Lantern Festival, Mid-Autumn Festival, Qingming Festival and so on.Robert: What special foods do you have at the festivals?Su Hui: We have, for example, jiaozi, yuanxiao and yuebing.Dialog 2:Fangfang: Do you like drinking tea?Fred: I like it very much.Fangfang: Chinese tea may be classified into five categories.Fred: Which five?Fangfang: Green tea, black tea, Wulong tea, scented tea, and compressed tea.Fred: I like drinking tea at teahouses.Fangfang: So do I. We can chat while enjoying Chinese tea culture here.Fred: Tea originated from China. It is the center of attention in Chinese daily life.(Note: scented tea香茶)Tape script:An Opera TourDay1 Home - BeijingDepart from home and arrive in Beijing, the first stop of your wonderful tour in China. It is a unique representation of the past and future of China, a country with 5,000 years’ history. We greet and meet you at the airport and transfer you to the hotel in downtown. In the afternoon, you are at leisure for shopping or additional exploration. You can have a rest and make plenty of preparations for the exciting tour waiting for you. In the evening, attend a welcome banquet featuring Beijing Roast Duck, specially prepared for you! Overnight in Beijing. (L,D)Day2 BeijingAfter breakfast, Visit Tiananmen Square, with a total area of 440,000 square meters, which boasts the largest of its kind in the center of Beijing. Then you will enter the Forbidden City, the home of Chinese Emperors for more than 500 years. It is the place to go if you want to see the most complete and best-preserved collection of ancient buildings and historical treasures in China. After lunch, visit the opera school and view the teachers giving courses there. You can also learn some basic knowledge of Peking Opera, such as the different implements, the facial makeup, distinguished characters, etc. Try wearing the costumes and having the facial makeup for yourself. In the evening, enjoy the Peking Opera performance at Laoshe Tearoom. (B,L,D)Day3 BeijingThe highlight today is an excursion to the Great Wall at "Badaling". As the old Chinese saying tells: "No one is a real man unless he has climbed onto the Great Wall". You can enjoy the dramatic vistas and marvel at the Wall as it climbs and descends steep ridges and narrow valleys. After lunch, visit the opera school and study the singing technique of Peking Opera. In the evening, enjoy the Peking Opera, at Chang’an Theatre. (B,L,D)Day4 BeijingAfter breakfast, visit the Summer Palace, which includes Longevity Hill (Wanshoushan) and a series of palaces, pavilions, terraces and covered walks strung out along the northern shore of Kunming Lake. In order to avoid the intense heat of the summer in Beijing, the imperial court used to leave the Forbidden City and stay in this specially built resort. In the afternoon, go on studying singing at the opera school and the teacher will teach you some famous arias today. Hold a farewell party today and you can give a performance on it to show your study achievements of these days.(B,L,D)Day5 Beijing - HomeSee off at the airport. (B)Speaking(Reference answer omitted)Simulated WritingReference answer:The Summer PalaceGood morning,Ladies and Gentlemen,My name is Sherry Wang from Claude Travel Service. I’m very honored to be your guide. I do hope all of you could like my guiding and enjoy everything on your pleasant day. This morning we are going to visit the Summer Palace.The Summer Palace is located in Haidian District on the northwest suburbs of Beijing, about 20 kilometers away from the center of the city. So it will take us about an hour to get there. Before we arrive at the Summer Palace, I would like to say something about the wonderful imperial garden.The Summer Palace was first built as an imperial garden at the beginning of 12th century in the Jin Dynasty. The construction continued into the Yuan and Ming dynasties.…(Outside the East Palace Gate)Ladies and Gentlemen, now, we are outside the East Palace Gate where to begin our tour today. Please look over there, in front of us is an archway. It is called “Emptiness and Collection of Excellence,” and it is the first scenery of the Summer Palace. The two Chinese characters on the front side of the archway mean emptiness and refer to everything in nature and the scenery. The two characters on the back side mean collection of excellence and refer to the peace of the beautiful scenery just within the garden.…Now, we have arrived at the East Palace Gate. It’s the main entrance to the Summer Palace. On top of the gate there is a plaque with three Chinese characters “The Summer Palace”in Guangxu’s handwriting —Guangxu was one of the emperors of the Qing Dynasty. The gate that we are now entering was used by the emperor, the empress only in the old days.…Ladies and Gentlemen: Our tour is drawing to an end I will show you out through the entrance. I hope you enjoyed today` s tour. Thank you. Good-bye and good luck.Unit 16 Travel DestinationsPreviewcanoeing and boating horse riding bunjee jumpinghiking game viewing bird watchingDialog IStage 1: Introducing the scenic spotDialog II1) Six persons.2) Just keep looking straight ahead.3) About 620 meters.Dialog III1) Mr. San-tisng is located in the northeast of Jiangxi Province.2) That’ll be RMB 100 Yuan.Dialog IV1) One member of his tour group did not turn up as expected. But she had to take care of the rest of the group at the dining hall. So she couldn’t wait for him here. What’s worse, she had lost his telephone number. She was not able to contact him.Reading INoise—peace discomfort—comfort unpleasant—pleasant rough—finenorthern—southern unpopular—popularoutskirt—heart northeast—southwestmost—least deserted—crowdedbusy—leisurelyReading II苏堤春晓The Spring Dawn Roundthe Su Dyke曲院风荷Lotus in Breeze at Quyuan南屏晚钟Night Bell Rolling Along the Southern Bank 断桥残雪Melting Snow Hanging Over the BrokenBridge柳浪闻莺Orioles Singing in theWillows花港观鱼Viewing Fish at Huagang Pond。