English for Restaurant Workers餐饮英语简易教程

English for Restaurant Workers餐饮英语简易教程Unit 1 Taking a Telephone Reservation电话预订情景对话1．普通预订M=Martin G=GuestM:Good morning.Sunflower Restaurant.Martin speaking.May I help you?G:I’d like to reserve a table for two.M:Yes,sir.What tine would you like your table?G:Around 6:30p.mM:Fine.I’ll reserve a table for two at 6:30,sir. We shall keep your table until 7:00.May I have your name and telephone number,please?G:Paul Brown.And my number is 8811-2346.M:Could you spell your name?G:Yes.B-R-O-W-N,Brown.M:Thank you, Mr.Brown.By the way ,as at the peak hour,we onlycan keep your table for half an hour.That means you should come before 7:00.We look forward to having you with us tonight. 2．电话订餐M:Good afternoon!Green Apple Restaurant.What can I do for you?G:Good afternoon!I’m calling from Mali Auditing Firm.Do you deliver?M:Yes,we have varieties of lunch boxes.Could you send them to us before 1:00p.m.?M:Sure, no problem.May I have your name,address and telephone number,please?G:It’s Room 1101 Jinhua Building.The number is 8844-7765.And my name is Jenny.M:Ok, Jenny.80 lunch boxes to 1101 Jinhua Building, and send them before 1:00p.m..Is it right? G:Perfect1M:The total is 640 yuan.Would you need the invoice?G:Yes.Thank you!M:You’re welcome!Bye,now.3．无法满足预订需要G:Hello,is that the Ivy Coffee Shop?M:Speaking.May I help you?G:Yes.I’d like a table for four at 7:00 this evening.Can you arrange it for us?M:Just a minute.I’ll check if there is any availability.I’m sorry,sir.It has been fully booked at this time.Would you mind changing it to 8:30p.m.?And our drinks are at half price after 8:30p.m.. G: Fine! I change the time to 8:30.M: Thank you very much.Unit 2 Greeting, Farewell & Leading迎送客人，引座情景对话1．有预订的客人M: Good evening, sir. Have you got a reservation?G: Yes. For 7:00. The name is Baker.M: Welcome! Your table is already. We have been holding it for you. Could you follow me, please?G: It’s fine. Thank you.M: The floor is wet, please mind your step.M: This is the table for you. Please be seated. Here’s the menu. The waiter will be with you in a momentG: Thank you.2．无预订的客人M: Good evening. Ladies and gentlemen.Welcome to our restaurant.G: Good evening.M: A table for five?G: No, one more.M: Do you have a reservation?G: I don’t think I have one.M: This way, please. How about the center table? It’s with up to 8 seats.G: That’s fine.M: Here’s the menu. Please take your time. The waiter will be at your service soon.G: Thank you3．没有座位M: Good morning. Welcome! Do you have a reservation?G: No, I’m afraid we don’t.M: do you come with your friends?G: Yes, Four are on the way.M: I’m sorry, but there is no seats available for five now, do you mind waiting for about 20 minutes? You can have a drink there or read newspaper in the lounge.G: That’s a good idea.M: May I have your name?G: Robert.M: We’ll seat you when we have a table.M: Excuse me, sir. We can seat your party now.G: Good.M: Please step this way.Unit 3 Taking Orders受理点菜情景对话M: Good evening. May I have your order now?G: Yes. Could you recommend me some special Chinese food? I’d like some local dishes. M: What type of dishes do you prefer, light or spicy ones?G: I don’t have any particular taste.M: If that’s the case, I’d like to suggest you taste “Dongjiang Salt-baked Chicken”, it’s a Guangdong specialty. It’s a very old, traditional dish. It’s tasty and worth a try.G: OK, I’ll take it.M: We have a very nice broccoli today. What about mixed vegetable?G: That’s a good idea.M: Would you like soup? I’d suggest our House Soup.G: How do you prepare your House Soup?M: It has chicken, corn and bamboo shoots in it. The soup’s really good, and it’s always been a favorite with our customers.G: Hm, I’ll have it.M: Would you want anything else?G: No, thanks.M: Sir, you’d like the Dongjiang Salt-baked Chicken, mixed vegetable and House soup. Am I correct?G: Yes, exactly.M:Sir, your dishes will take about 15 minutes to prepare. While waiting, would you like something to drink?G: OK, I’ll have Qing Tao Beer.M: OK. Thank you.Unit 4 Europe American Meals欧美三餐情景对话1．美式早餐M: Good morning, sir. May I take your order now?G: Yes. I’d like an American Breakfast.M: An American Breakfast. What would you like your to start with?G: The corn flakes.M: What kind of juice would you prefer?G: Orange, please.M: How would you like you eggs?G: Fried. Sunny-side up.M: We serve ham or bacon with your eggs. Which do you prefer?G: Ham, please.M: Would you prefer toast or rolls?G: Toast, please.M: Would you like honey or jam with your toast?G: Oh, jam, of course.M: And tea or coffee?G: Coffee, please.M: And would you like it black or white?G: I’d like it black.M: Now or later?G: Later, please.M: Certainly, sir. An American Breakfast with orange juice, fried eggs sunny-side up, ham, toast with jam and black coffee. Would you like anything else?G: No, that’s all.M: Good. Please wait a moment. I’ll bring them soon.2．西餐正餐M: Good evening. May I have your order now?G: Yes, I’d like to start with some tequila, it’s my favorite.M: What would you like for the main course?G: I’d like veal cutlet.M: How do you like your steak done, ma’am?G: Rare, please.M: Would you like some fresh vegetables to go with it?G: I’ll have some broccoli.M: Yes. How about some dessert?G: Thanks, but I’ll have no dessert. Please give me a cup of hot coffee with cream.M: Yes. So a cup of tequila. The main course is a veal cutlet, rare done, with broccoli. And a cup of hot coffee with cream.G: Thank you.M: It’s my pleasure. Just a moment please, I’ll go and get it for you right away.Unit 5 Serving Dishes席间服务情景对话1．撤换菜肴G: Waiter! I don’t think I ordered it.M: Wait a moment. I’ll check the order list for you. … Excuse me, ma’am. I’m afraid there is no mistake. This is the “deep-fried bell pepper” you ordered.G: Really, I thought I ordered “deep-fried eggplant”. Can I change it?M: I’m afraid not. Once it’s ordered and serves, it can’t be exchanged.G: That’s all right.2．西餐席间服务M: Would you like us to serve now, madam?G: Sure, please.…M: Your steak, salad and red wine. Please enjoy.…M: Excuse me, may I take your plate away? ... Did you enjoy your meal?G: Sure, go ahead. … Yes, it’s great. All the dishes are delicious and just to my taste.M: Would you like a liqueur to complete your meal?G: OK. An Cherry Heering, please.…M: How about some dessert? Our ice-cream is very popular, there’re different tastes.G: Fine. I’d like to have the strawberry one.…M: Your strawberry ice-cream, madam. Shall I bring your coffee now, or later?G: Later, thank you.…G: May I have the bill? And the coffee, please.M: Certainly, madam. (After a while) Here is your coffee. How is everything?G: Fine, thank you.Unit 6 Beverage Service酒水服务情景对话1．斟酒服务M: (show the brand to the guest) Your Red Burgundy, sir. May I serve it now?G: Yes, please.M: I’ll put the cork here. (Pours wine) May I decant it now to allow it to breathe? How is it, sir?G: Excellent!M: (Give a sip to the guest) Please taste it, sir. Is it all right?G: Wonderful!M: Thank you, sir. Please enjoy your meal.2．在酒吧Ga: A pint of mild, please.M: Sorry, we have bottled, I’m afraid no draught.Ga: Then I’ll have a bottle.M: Certainly. Here you are.Gb: A large Scotch, please.M: on the rock, sir?Gb: No, thanks. Just a little water, please.M: Anything else, sir?Gb: Do you have any bits to nibble?M: Of course, sir. I’ll bring you some crisps and peanuts.Gb: And do you sell cigarettes?M: There is a machine outside, sir.Gb: Thank you!Unit 7 Paying Bills结账情景对话1．合开账单Ga: May I have the bill, please?M: Sure. Here it is. Separate bills or one bill?Ga: It’s on me. Just one bill, please.Gb: OK. Remember on me next time.M: Excuse me. Your bill comes to $95.Ga: Here is $100. Keep the change.M: It’s very kind of you, sir. But we don’t accept tips. A 10% service charge has already been added to your bill. Thank you all the same. Here are the changes.Ga: Thanks.M: Thank you, sir. Do come again, please.2．解释账单M: Excuse me, may I know who is paying, please?G: Please bring me the bill.M: Here it is.G: What is $26 for?M: It’s for two cups of coffee.G: I see. Have you taken off the price of the T-bone steak we cancelled earlier from the bill?M: Yes, we cancelled.G: OK. Do I pay you or the cashier?M: Either will be ok.G: Then I’ll pay you.Unit 8 Handing Complaints处理投诉情景对话1．上错菜M: Excuse me, sir. Here is your fish.G: Wait. I ordered the steamed fish, but this is smoked fish.M: Oh, I’m terribly sorry, sir. I got the wrong table. I’ll see about your order soon.G: Please be quick. I’ve been waiting for 15 minutes.…M: The steamed fish takes quite a while to prepare. Would you like a salad while you’re waiting?G: No, thanks.2．结账出错M: Excuse me, sir. The total is 208 yuan.G: The bills is more than I thoughtM: We can look at the bill together if you feel there is something wrong.G: We cancelled the stewed fish head, but it is still on the bill.M: Oh, I apologize for that. I’ll let the cashier check it again.…M: Sorry for the mistake. Now the total is 178 yuan, please check it again.G: That’s ok.M: Sorry for taking your time. You’re welcome to come again.Unit 9 Special Services特殊服务情景对话1．替客人留话G: Hello. Is this Flower Restaurant?M: Speaking. May I help you?G: Yes. I’d like to speak to Mr. Smith, please. He should be in the restaurant having lunch. M: Is it the Smith that has lunch here every day? Is it a tall man about forty?G: Yes. Is he there now?M: I’m afraid not. He left half an hour ago. But he said he would back at 2:00p.m..G: Oh. Can you give him a message when he arrives? I can’t contact him for he left his cell phone at office.M: Certainly, sir. Go ahead, please.G: Could you tell him to come back to the office at 3:00p.m. for a meeting?M: May I have your name, please?G: Yes, it’s Johnson. J-O-H-N-S-O-N.M: Does he know how to contact with you?G: Yes, of course.M: OK. I’ll give him your message.G: That’s very kind of you! Thanks!M: You’re welcome. Bye.2．举办生日宴会G: Good evening. Today is my husband’s birthday. I’d like to order a special dinner for him. This is his first time to celebrate his birthday in China.M: I’m very happy to hear that. Please give my best regards to him.G: Thank you. What do Chinese people usually have for birthday?M: Traditionally, we eat noodles for the birthday. We call it “Longevity Noodles”. And some people have birthday cakes.G: Good, “While in Rome, do as Romans do.” We’ll have noodles then. Two bowls. Is there any special meaning for us to have noodles on his birthday?M: Yes, Chinese people think long noodles stand for longevity. And it creates perfect harmony among people when the families and friends get together to enjoy longevity noodles on one’s birthday.G: It sounds great! It’s a wonderful custom.3．替客人找回失物M: Excuse me. Can I help you, sir?G: Yes, I had dinner here just about half an hour ago. I was in a hurry for an important meeting, so I finished the dinner very quickly. But I suddenly found my briefcase missing on the way. I wonder if you could help me to find it.M: Don’t worry. What’s the briefcase like and where you sat when you had dinner?G: It’s black and with a small brown capital “M.C” is the initials of my name. (Go near a table) I sat here when I have dinner.M: We did find a black briefcase when clear out the table. But I’m not sure whether there is capital letters. Could you wait a moment, please? (After a while) Is this yours?G: Yes, that’s it. I really don’t know how I can thank you. It’s very important to me. (Take out some money) Please keep it.M: Oh, thank you very much. But I can’t accept it. It’s my pleasure to do what I can do for the guests. I wish your meeting successful!。