CON TEN T
Unit 2 Period
Teaching
Arrangement May I Help You?
6
1-2
Listening
& speaking
3-4 Reading
Lesson Type New Feature
An
Integrated
Lesson
5-6
Writing
&
Real life skills
Lecture Class Place
Teaching Aims and Demands
Ability objects Knowledge objects Moral objects 1.To improve Ss’ ability
of getting information
through reading &
listening.
2.To know how to
express the duties of the
work and ask for
clarification.
1. To master new words
and phrases; to finish
exercises.
2. To get the main idea of
the whole passage.
1. Try to follow
basic clothing and
hygiene rules in the
workplace.
2. Students will be
able to write an
e-mail to ask for
help.
Teaching Focus and Difficulties Key points： to get the main idea of the reading passage.
全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。
Difficult point：to use the useful expressions to ask questions
at check-in and taking orders.
听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。
Teaching Design 根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务。
Analysis of the Teaching Material Exercise book and students’ books Test papers
Some example sentences
Teaching Reflection
本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的
专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗旨。
Teaching Procedure
Teaching Procedures Teacher’s Guide and
Activity
Students’ Activity
Design
Intent
Period 1 Warming-up, Listening & Speaking A Step One: W arm-up
Activity1: Some people are
talking about the service
they’ve received. Have they
received good or bad
service? Write G for good or
B for bad in the blanks.
Activity2：Discuss in
groups: What should be
done to improve the bad
service mentioned above?
Step
Two:Listening&Speaking
A
Activity1: Listen to the
conversation and tick(√)
where it happens..
Activity2：Intensive Listening
Listen again. Then. underline
the questions asked by the hotel
clerk.
Questions Asked at
Check-in
Do you have a reservation?
How long will you be
staying?
Do you prefer a smoking or
non-smoking room?
Will you be paying by cash
学生自主进行信息判
断。
分组讨论，派代表向全班
汇报。
听录音，关注工作流程中
的关键词来获取答案。
学生听并画线找出宾馆
接待员提出的问题，同时
模仿其语音语调。
了解好的服
务和不好的
服务，形成优
质服务的态
度。
进一步帮助
学生进入到
顾客接待情
境，引导学生
思考在顾客
接待过程中
如何改善服
务质量。
辨析对话中
人物所在的
场所。
掌握常见的
宾馆前台接
待对话，同时
模仿语音语
调。
