2015旅游与酒店专业实用英语(劳动版)课件：Unit 14 Seeing tourists off

SEC 4
11. Check the luggage and assist the tourists to their rooms.
SEC 5
Part Two Situational Dialogue
SEC 1
Dialogue One A: C: A: C: Mr. Osborne B: a traveler C: a clerk at travel service Excuse me. Are you the Tour Group?1 Yes, we are. Welcome to Xi‟an. I‟m Ma from the Xi‟an office of China International Travel Service, Xi‟an branch.2 The ravel service has sent me here to meet you. Who is the group leader, please?3 It‟s me, Robert Osborne. Nice to meet you, Mr. Osborne.4 Nice to meet you all, ladies and gentlemen. Nice to meet you, too. It‟s very kind of you to meet us here at the airport. My pleasure. During your visit to Xi‟an, I‟ll be your tour guide.
SEC 3
SEC 4
SEC 5
SEC 1
6. Make a welcome speech. 8. Distribute pamphlets.
Part One Background Material

在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
11
回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
9
招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。

Team work
Listening Strategies
Language Workout Sound Workout Politeness Strategies
Final Steps
Worksheet Vocabulary
First Steps
Read the hotel rules. Can you think of reasons why a hotel would have these rules?
例如在新加坡出售口香糖是违法的在街上丢垃圾可能受到罚款或鞭刑的处罚也可能二者兼有
UNIT 14
This is a no-smoking area.
This is a no-smoking area.
GOALS
• Explaining rules and regulations • Suggesting alternatives
CON
Language Workout
B: ___ 4 We have always had a very strict dress code here. No sandals are allowed. A: ___ 1 Hello. My name is Mr. Martin. I have a reservation. B: ___ 6 You can buy a pair of socks from us, sir. Sandals with socks are okay. A: ___ 3 No sandals? That’s the first time I’ve heard that rule! B: ___ 2 Good evening, Mr. Martin. I’m sorry, but we don’t allow sandals in the restaurant. A: ___ 5 Well I don’t have any shoes with me. What can I do?

笨，没有学问无颜见爹娘 ……” • “太阳当空照，花儿对我笑，小鸟说早早早……”
旅游 Unit 1 Marketing and Preliminary Work 英语
Task 12
旅游 Unit 1 Marketing and Preliminary Work 英语
Task 1 Being a tour guide, you should know what to prepare before
旅游 Unit 1 Marketing and Preliminary Work 英语
Reading A
Task 1 Match each type of tourism with its corresponding picture.
Try to describe them in English briefly.
(c)— Agritourism: It is the practice of attracting travelers or visitors to an area or areas used primarily for agricultural purposes.
旅游 英语
T Unit 1 Marketing and Preliminary Work
Reading A
2. timeshare
A timeshare is a form of ownership or right to the use of a property. The property is typically in a resort area, and multiple parties hold rights to use it. Each sharer is allotted a period of time (typically one week, and almost always the same time every year) in which they may use the property.