Strategic Planning & Performance Measure Training Presentation ...

1Paul D. Epstein, Epstein & Fass

Associates1The Performance Measure

Problem…

Dept. Head: “So we are cleaning sewers that are prone

to be clogged?”

Prgm. Mgr.: “What do you mean? You want us to

clean sewers that are dirty? I don’t think so. We are

rated on how many miles of sewers we clean. We take

great pride in the number of miles. We clean a lot of

sewers.”

Dept. Head: “Are you telling me that we clean only

clean sewers?”

Prgm. Mgr.: “Well, yes, because if we clean a dirty

sewer it’s going to slow up productivity.”

2Strategic Planning &

Performance Measurement

Department of Administration

Budget & Planning Division

Course Developed by Julie Butler

Presented by Maud Naroll

3Class Goals

In

Stu

4People and their managers

are so busy trying to do

things right that they hardly

have time to decide if they’re

doing the right things.

-Stephen R. Covey -

5Strategic Planning…What

An

Fu

Va

6Strategic Planning…Why

Ma

Pr

Gu

Pr

27Strategic Planning

Answers 3 basic

questions:

󰂄Where are we now?

󰂄Where do we want

to be?

󰂄Howdo we get

there?

8Strategic Planning -First

things first…

Su

Te

De

Tim

9Components of a Strategic

Plan --Overview

Vi

Mi

Philosophy

(E

an

Go

St

Ob

Pe

10Components of a Strategic

Plan

Vision Statement

󰂄Describes the ideal

future state

󰂄What we aspire to

󰂄Should inspire

Bi

11Sample Vision Statement

Employment, Training

and Rehabilitation

To be Nevada’s First Choiceto

connect businesses and job seekers

12Sample Vision Statement

Levi Strauss & Company

People love our clothes and trust our

company.

We will market and distribute the most

appealing and widely worn apparel brands.

Our products define quality, style and

function.

We willclothe the world.

313Components continued…

Mission Statement

󰂄The foundationof the strategic plan.

󰂄Defines the purposeof the agency & how it will

work to achieve the vision.

󰂄Describes whatthe agency does for whom.

󰂄Keep it simple and easy for all to remember.

󰂄Ask: Why was the agency created?

14Sample Mission Statements

Nevada Department of Personnel:

To provide and retain a qualified state

workforce that serves the citizens of

Nevada.

Carson Tahoe Regional Healthcare:

To enhance the health and well being of

the communities we serve.

15Tool for Mission, Goals,

Strategies, and Objectives

To help draft your agency’s mission, goals, strategies &

objectives, consider the following:

The purpose of the ___________________(program) is

to provide/produce _______________ (service/good)

to ______________ (whom)

so that they can/in order to _______________ (planned

benefit).

16Class Exercise

For one of the agencies in class, fill out this form.

Optional: craft a short, simple mission statement.

The purpose of the ___________________(program) is

to provide/produce _______________ (service/good)

to ______________ (whom)

so that they can/in order to _______________ (planned

benefit).

17Individual Exercise

For your agency, fill out this form.

Optional: craft a short, simple mission statement.

The purpose of the ___________________(program) is

to provide/produce _______________ (service/good)

to ______________ (whom)

so that they can/in order to _______________ (planned

benefit).

18Class Exercise

For one of the

agencies in class,

write a vision

statement

419Individual Exercise (Optional)

For your agency,

write a vision

statement

20Components continued…

Philosophy/Values

󰂄How we will

act/behave as we

work to achieve the

vision.

󰂄Should guide the

agency in its daily

interactions with

staff and

customers/clients.

21Sample Philosophy Statements

Budget and Planning Philosophy:

We will strive for excellence in an ethical, accountable and

responsive manner. We will treat our fellow staff

members, customers, and stakeholders consistently, fairly,

and professionally. We are stronger as a team than

individually. We will share our individual knowledge and

experience to help each other.

Carson Tahoe Regional Healthcare:

•Putting Patients First

•Treating Everyone with Dignity and Respect

22Sample Philosophy Statement

Nevada Department of Corrections, Prison

Industries Division

All staff will act in a fashion that presents

to the inmates an ethical and moral model

that, were they to emulate, they would

never return to prison.

23Class Exercise

For one of the

agencies in class,

write a

philosophy

statement

24Individual Exercise (Optional)

For your agency,

write a

philosophy

statement