商务英语口语情景对话大全

商务英语300句:Unit 1 Establishing Business Relations (1)Unit 2 Inquiry 询盘 (6)Unit 3 Telephone Calls 打电话 (12)Unit 4 Visiting A Factory 参观工厂 (19)Unit 5 About Products 产品问题 (26)Unit 6 Price 价格 (33)Unit 7 Counteroffer 还盘 (40)Unit 8 Discount and Commission 折扣和佣金 (48)Unit 9 Business Representation 代理 (55)Unit 10 Insurance 保险 (66)Unit 11 Acceptance 接受 (73)Unit 12 Terms of Payment 支付条款 (81)Unit 13 Packing 包装 (90)Unit 14 Shipment 装运 (98)Unit 15 Claim 索赔 (107)Unit 1 Establishing Business Relations Establishing Business Relations建立业务关系Brief Introduction建立业务关系，实际上就是确定贸易对象。

贸易对象选择得合适与否，决定着贸易的成败。

在一般情况下，双方通过各自的介绍或第三者的介绍，先摸清对方的资金信用、经营能力和业务范围等重要条件，然后再进行实质性的业务商讨。

贸易双方只有在相互了解、彼此信赖的基础上，才能进行积极地合作，并使双方贸易活动得以顺利地开展。

相关专题:商务英语口语900句新东方商务口语视频商务英语口语Basic Expressions1. We’ve come to know your name and address from the Commercial Counselor’s Office of the Chinese Embassy in London.我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。

商务情景对话（共30篇）Table of contents 目录1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 CoWorkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communi zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Defivefing Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow mornin g. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Andersons briefs has been harder than you can imagine. I have to try to contact theirlawyer many times, but every time I call h is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t s tand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can faxthem first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to office.Martin’ｓF: How do I find Martin’s fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. Iyou their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call thenand ask them to refax.M:Yeah,you're going to have to call them and get them to being refax,these copies are so dark,I can'tmake out meaning of the words.F:What about that one?M:This one?This one is so light and I can neither read it,how can I being?F:You know I think the fax machine is out of toner,I can change the toner condition,that should solvethe problem.M:Yes,but this would have to refax it well,and look there's about 3 pages missing,it looks like the faxmachine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,don't worry,I'll have someone look at it this afternoon,andthe meantime,I'll have your documents refaxed to our other fax machine.2 Telephone Calls电话Dialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.B:No problem.A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making T elephone Appointments电话预约Dialogue oneM:Hello,Here Berton speaking,what can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you me when you called my office this morning,my sacretary said you called concerning our meeting nextTuesday?M:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you.F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another townthat day,is there any possibility we can move the meeting to Monday?M:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you return?F:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut offsomethings,yes,we can arrange something,I will back Thursday morning,what about Thursdayafternoon,would that work for you?M:That should be fine,shall we say about two o’clock?to change F:Perfect,I look forward to seeing you at two o’clock next Thursday afternoon,if you needthe time,pls feel free to call me on myself phone.M:Thanks Burdon,I’ll see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry,I’m calling to confirm your appointment for tomorrow morning at area with doctor parker.F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I can’t make it that early.M:If I put you in that later sport,would that work out?F:It would have to be after lunch,do you have anything available about 2 o’clock?M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,wouldthat be a better time?F:That’s all right。

商务英语情景对话大全在英语教学中,对话训练是必不可少的一项内容,主要目的在于丰富学生的英语听、说技能,提升学生的英语综合能力,体现英语作为交流工具的价值。

店铺整理了商务英语情景对话，欢迎阅读!商务英语情景对话一A:How did your vocation go?A:假期过得怎么样啊?B:I traveled the Three Gorges.B:我们去了三峡旅游。

A:What about the trip? Do you enjoy yourself?A:旅程怎么样?玩得开心么?B:Yes, we had a good time.The trip was terrific. We toured the Three Gorges by boat. It's realty exciting!B:是的，我们玩得很开心。

旅程棒极了。

我们乘船漂游了三峡，真是刺激。

A:Did your boat float down the river?A:你们的船是从水上漂流而下的吗?B:Yes. There are many places where the gorge is very narrow, with steep cliffs on both sides.B:是的。

山谷有些地方非常狭窄，而且两边都是悬崖峭壁。

A:Sounds dangerous.A:听起来很危险啊。

B:Yes, but we have life jackets. And we got a real kick out of that.B:是的，的确，但是我们有救生衣阿，而且我们从中获得了很大的乐趣。

A:What a thrilling trip!A:真是一次惊心动魄的旅行啊!商务英语情景对话二A:Nowodays, ships and boats are no longer so important in transportation as they used tobe.A:如今，轮船在交通中的重要性大不如从前了。

有关商务英语情景对话英语情景对话作为真实生活的交际模式，作为语言输出的源头,作为语言练习的最佳途径，作为语言教授的媒介，它对于把英语作为外语来学习的学生，扮演着非常重要的角色。

下面店铺为大家带来有关商务英语情景对话，欢迎大家学习!商务英语情景对话1：Wendy：Let's review our start-up plans. When do you think we will be able to move into our new office?温蒂：我们再看一遍我们的初步计划。

你想什么时候我们可以搬进新的办公室?Lester：Well, we can move in any time after July first, but moving in and actually getting started are two different things.莱司特：七月一号之后我们随时可以搬进去，不过搬进去和实际开始工作是两回事。

Wendy：Good point. Anyway, I have our new marketing manager, Helen Parker, helping us get set up.温蒂：说得好。

无论如何，我会要我们新任的市场经理，海伦_派克帮忙我们打点一切。

Lester：What is she doing?莱司特：她是做什么的?Wendy：She's overseeing the purchase of equipment and so forth.温蒂：她监督机器设备的采购等等。

Lester：Does she have a background in that sort of thing?莱司特：她有那方面的背景吗?Wendy：As a matter of fact, it turns out she practically ran her last company, from marketing to finance.温蒂：事实上，她上一个公司从行销到财务，实际上都是她在运作的。

英语面试自我介绍A类：B: May I come in我可以进来吗A: Yes, please.请进。

B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。

我叫xxx，我是应邀来贵公司面试的。

A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。

请坐，我叫xxxx，是经理助理。

B: Nice to see you, Mr.Wu.非常高兴见到你，吴先生。

A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你。

说说你自己和你过去的经历吧。

B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments.我已经做执行秘书6年了。

开始是为一家贸易公司工作.现在是一家信托公司。

我和同事、客户、行政管理员以及老板相处得非常好。

我能应付挑战，而且在高压力环境中也能工作很出色。

A: So why did you choose our companyB:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned.A: Sometimes we are very busy and need to work overtime. How do you feel about that有时候我们工作很忙。

商务英语口语对话大全为了关怀大家提高〔商务英语〕口语，在〔职场〕上能够顺畅用英语沟通，下面我给大家带来商务〔英语口语〕对话大全，一起来看看吧！商务英语口语对话大全A:I think we should aim to help our employees learn to create interesting and dynamic powerpoint presentations that are more attractive.我感到我们必需以此关心我们的人员学习创造更有排斥力的、无味的跟有魅力的PPT演讲。

B:And explore more convincing and effective ways to prepare PPT presentations, and adjust the presentation based on the audience’s size and purpose.并且构建更有劝告力的跟有效的方式来筹算PPT演讲，并可依据读者的幅度跟起因来调整演讲。

A:Do you communicate with your colleagues often and how?你或许就会跟伴侣沟通？如何沟通的？B:Yes. We share corporate information together, exchange news and views. In most cases, we chat with each other, sometimes we email to each other.是的，我们一块儿共享公司信息，调换消息和观点。

大多半时候，我们在一块儿聊天，时而候我们能彼此发电子邮件。

A:Do you think it’s important for staff members to learn presentation skills?你感到对学生来讲，学习演讲法子很重要嘛？B:Yes. Presentation skills are important in every profession but are considered of prime importance in the corporate world. Presentation skills are essential drivers of our activity, they ably assist us in putting our ideas across to other people and win understanding from them.是的。

商务英语口语情景对话必备商务英语情景对话(一)A: Now, where were we Oh yes, can you give us an idea about the statistical analysisB: Our analysis shows that we are very petitive. If you refer to the last page of thehandout, you will see a plot of our e_penses vs. our profits for the last quarter. Do you think itsneccesary to go over the e_penses more in detailA: Unless anyone has specific questions, lets move on to the ne_t point. Motion to acceptstatistical analysis report.B: I move to accept.A: SecondC: I second.A: all in favour Motion pass. Now, lets get done tothe nitty- gritty. We have all seen theperformance review reports, but I would like to discuss in detail our human resourcesagenda.C: to get to the bottom of the issue, our problemwith human resources is a lack of qualifiedapplicants, aswell as not enough incentives to current employees. I remendmanagement training for our e_ecutive staff.A: Im sorry, I dont think I understand. Can youplease elaborateC: Ill e_plain again. Our human resources progam is failing for a multiple number of reasons,but I think the most important issue here is lack of emlployee incentives.商务英语情景对话(二)M: Ive got to put together a sales pitch to give toour clients in the morning. You always givesuch amazing presentations, I was hoping you could give me some advice about how to winthem over tomorrow.F: Sure, its easy. First of all, the secret to a successful oral presentation is to keep thingssimple. People are listening and they usually dont have a long attention spans. Stick to aboutthree or four points, give an overview of the points, then present them one by one, and thensummarzie at the end. Be straightforward and organized and youre sure to be remembered.M: What kind of visuals should I use to support the presentation Do you think I should usepowerpointF: You should consider the size and interests of your audience. In other words, who is listening,and what dothey want to hear you can put together a PPT with some graphics and animationsthat will catch peoples attention, but be careful not to go overboard.M: I think I can put something together, no problem. But when it es to tomorrow, Ill justbe a bundle of nerves! How can I get over my fear of speaking in public F: You know, stage fright is very normal, most people get nervous before they have to speak infront of large groups. Just prepare well, rehearse beforehand, and trust that you will be greatand you will be!商务英语情景对话(三)F: Arent you going to give us a training workshopne_t week How are things going on yourpreparation for the presentationM: Im having trouble narrowing down my topic for the training. I want to speak about howto improve our sales technique, but there is so much to say, its hard to get organized.F: Our training group wont be very large, so you will have more time to focus on more areas.We can cover a lotof ground in an hour and a half, if everyone is participating and payingattention.M: I want to focus on some suggestions about making sales scores, and I was hoping to throwin a few role plays so that people get practise implementing the things Im going to talk about.Do you think people will go for the role playingF: I think some people may be a little shy to do role playing in front of class but if you areenthusiastic about your topic, you can help everyone to feel more at ease and willing to giveit a try.商务英语情景对话(四)A: Okay, here are the graphs and figures for this months sales. Lets review them all together.B: This first one , I have a question.... This graph is marking the sales perfomance for our lineof hair products, right Can this line be right It looks like our sales plummeted. I cant believewe did that poorly.... If I remember correctly, sales went down slightly, but not as dramaticallyas the graph shows.A: I think you are looking at the wrong line. The rapid drop in sales wasnt our hair products.You arecorrect, the hair product sales decreased slightly, but not dramatically. The one thatdidnt do so hot this month was the cleaning products. I think there was a problem in themarketing plan. Some people were offended by our advertisements for the cleaning products,but it was already too late to mitigate the damage, so our mistake shows up in the sales.B: Well, the good news is the new industrial cleaning products really took off. Look how thesales have shot up over the last two weeks.A: That is our one major success. If you look at the other graphs, you can see that most of theother product lines remained steady with little increase.B: At lease they stayed the same. Thats better than dropping.。

商务英语口语情景对话下面为大家带来商务英语口语情景对话，欢送大家学习!李小姐，你来送我真是太好了。

Miss Li, it’s very kind of you to see me off我很荣幸。

It’s my pleasure.这次真是不虚此行!It’s really a rewarding trip!请代我向你们的经理表示感谢。

Please convey my thanks to your manager.请代我问候你们经理。

Please remember me to your manager.噢，我会的。

您直接回国吗?Oh，I’ll do that. Will you be flying home direct?不，回国前我要去日本拜访一个旧交。

No，I’m to call on an old friend in Japan on my way home.您有多少行李要托运?How many pieces of luggage do you want to check?只有一个手提箱。

这个小包我随身携带。

Only one suitcase. I’ll take this small bag as a carry-on luggage噢，那好办。

Oh，that’s easy to manage.要登机了。

My flight is now boarding.祝您一路顺风。

Have a good journey.随时欢送您再来。

* You are wele back here at any time. * Hope you will e again.*我想我们需要休息一下。

I think we need a break.I think it’s time for a break.What we need is a break.Maybe we should take a break.好主意。

Good idea.和我想的一样。

1 FaxesDialogue oneM Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning There are quite a few very time sensitive matters with this case Im afraid I cant wait any longerF Getting those Anderson briefs has been harder than you can imagine I have tried to contact their lawyer many times But every time I call his secretary says hes in a meeting or out of the office or away on business I am beginning to think he is trying to avoid me M Thats highly possible He knows if we miss our filing deadline we dont stand a chance to compete against them for the bid Try to get a hold of him again Give him a call and see if he can fax them first thingF What if I cant speak to him directlyM Ask his secretary to fax them Its the same thing Have them faxed over with a copy also faxed to Martins officeF How do I find Martins fax number Is he in your rollerdeskM No but you can also call their office and ask the secretary to give you their fax number Ill email you their office number later todayF Ok Ill get on it first thingM Be sure you do I need those briefs ASAPDialogue twoMDid you put this mornings faxes on my deskIm waiting for some urgent faxes from headquatersIm pretty sure they came in last night FEvething that came in the office fax machine last night is all on your deskbut I noticed that some of faxes came through pretty blurredmaybe you take a look at themif the copy is unreadbleIll call then and ask them to refaxMYeahyoure going to have to call them and get them to be refax These copies are so dark I cant make out any of the words FWhat about that oneMThis oneThis one is so light and I can barely read it How can that beFYou know I think the fax machine is out of toner I can change the toner cartridge That should solve the problemMYesbut this one will have to be refaxed as well And look theres about 3 pages missing It looks like the fax machine ate half of my important faxesand ones that made it through are so blurred or too light They are unreadableFI guess the fax machine is out of paper too Dont worryIll have someone look at it this afternoonand in the meantimeIll have your documents refaxed to our other fax machine2 Telephone CallsDialogue 1AHellothank you for calling Bradford and Sons This is Tracy speakingHow may I help youBHelloI would like to speak to your director of human resourcesMsJenkinsPleaseAJust a momentIll check to see if she is at her deskMay I tell her who is callingBThis is Bill Burton from Milford InsuranceIm calling in regards to our meeting next TuesdayAThank youMrBurtonCan you please hold for a momentIll check to see if she is availableBNo problemAIm sorryMsJenkins is away from her deskShe has already left for lunchWould you like to leave a message for herBYesplease have her return my call when she returns to the officeIts best if she can get in touch with me before 3 pm todayshe can reach me at my office number635-8799AIm sorryI didnt quite catch thatcould you please repeat the numberBNo problemmy office number is 635-8799Tell her to ask forextension 31AIm sorryMrBurtonjust to confirmyour name is spelled B-U-R-T-O-Nis that correctBYesand I represent Milford InsuranceAI wil make sure MsJenkins receives your message and returns your call before 3pm this afernoonBThank you very muchDialogue2AHelloPasadena Innthis is Sandyhow may i direct your callBId like to speak to someone about reservationsAI can help you with thatwhat date would you like to make a reservation forBWell be arriving May 12th but I would like to make reservations for penthouseAOhIm sorry sirI only handle bookings for our standard roomsThe person you need to speak with is Tony Parkerhe makes all the arrangements for our executive accountsUnfortunatelyhes not here right nowCan I take your name and number and have him get back to you BWhen do you expect him back inAHell be out all afternoonhe might not be able to return your call until tomorrowWill that be alrightBYesI supposeMy name is Sam DarcyHe can contact me at 660-843-3235ACould you please spell your last name for meBSureIts D-A-R-C-YAOkayMr Darcyand your phone number is 660-843-3233BThats 3235ASorry3235GreatIll have Tony call you first thing tomorrow morning3 Making Telephone AppointmentsDialogue oneMHelloBill Berton speaking What can I do for youFHelloMr Bertonthis is Jenny Jenkins of bradford and sons returning your call Im sorry you missed me when you called my office this morning My sacretary said you called concerning our meeting next TuesdayMYes Ms Jenkinsthank you for returning my call Im glad to finally get hold of youI want to let you know I will not be able to make our meeting next Tuesday I would be out of town that day Is there any possibility we can move the meeting to MondayFI am sorry Im afraid I am completely booked on Monday Would it be Possible to postpone until you returnMOhdear I was counting on taking care of our meeting before I leave But I suppose I can shut off a few things Yeswe can arrangesomething I will be back Thursday morning What about Thursday afternoon Would that work for youFThat should be fineshall we say about two oclockMPerfect I look forward to seeing you at two oclock next Thursday afternoon If you need to change the timepls feel free to call me on my cell phoneFThanks BurdonIll see you on ThursdayDialogue twoFHelloMHellois Doras availableFThis is Doraswho is calling pleaseMHiDorasthis is Mike calling from parkers dentistry Im calling to confirm your appointment for tomorrow morning at 9am with Doctor ParkerFOhI almost forgot Thank you for calling to remind me ActuallyI do need to change the time of my appointmentI have a scheduling conflictand I cant make it that earlyMIf I put you in that later slotwould that work outFIt would have to be after lunch Do you have anything available about 2 oclockMSorryMam The only opening we have after lunch is 115 but I might be able to work you in at 400 Would that be a better timeFThats all rightI think I should be able tomake it at 115 Can you put me down for that time slotMNo problemI have your appointment changed from tomorrow morning to tomorrow afternoon at 115FWonderful Thanks very much4 FourMemosDialogue 1AI have been waiting here in the conference room for ten minutes already what time is the meeting start where is anyone anyway BDidnt you hear about that our meeting was postponed until FridayA What the meeting was postponed No one told me anything about itB Did you get the memoA What memo They havnt any memo this whole week I check my inbox every dayAnd I havnt seen anythingB The memo went out 3 days ago It should have made to your inbox but maybe lost in all collectors on your deskA You know how things get pilot about my desk when Im busy I know sometimes I do many please thingsbut I always read all the memos go arround they go directly to my inbox Are you sure were send to whole officeB It should have got arround to every body they also post a copy of the memo in the break room Dont you ever look at meassages post onthe bulletin boardA Im usually too busy to take a bunch of cofee break by the watercooler Anyway Im sure the memo never get to my inbox Ill have to talk our secretary about itB Thats right You will never know what your missing out of it if you dont read the memosDialogue 2A Ms Dorsen I need to take a dictation for meB Yes sirA They should go out intra office memorandum to all employee by this afternoon are you readyB Yes sir Go aheadA Attention all staffeffective immediately all office communication are restricted to email correspondance as official memos the use of instance message porgram by employee during work hour are strictly prohibitedB Sir Does this apply to intra office communication only or relate also restrict external communicationsA It should apply to all communications Not only in this office between employees but also any outside communciationsB But sir many employees use instance messaging to communcate with clientsA This were just have to change the communication methods I dont want any one use instance messaging in this office it waste too much time Now please continue the memos Where were weB This apply to internal and external communicationsA Yes any employee who persist using instance messaging will first recieve a warning and placed on prohibition and the second sense the employment will be termination Any question regarding this new policy maybe dirctly to the department of hisB Is that allA Yes please give this memo type out and distribute to all employees before 400 PM5 Busines CorrespondanceDialogue oneADid you see the letter I got from Bradform films They sent the responds to your phone call last weekBIf you want to see something about my call last week why didnt they sent it to meAI guess it must have contact information so they sent it addressed in care of your department head anyhowthey wrote to confirm in reading what you discussed about milton contractBCan I see it first in secondsASure here it isBDear MrClock bother to your telephone call last Friday Im reading to confirm our meeting on July 21stas we discussed our meeting is to review the contract detailsADid they ask you to sent the files beforehandBLets see Well be grateful for the complete to send related materials to our office prior to our meeting It looks like Hey Was there anything else was send along with this letterA I dont think so why do you askB The letter writes please find the enclosed copy of our agenda for your review I dont see anything else in the envelopeA Maybe they forgot to attach it to the letter You should give them another callDialogue 2ACan you help me for a minuteBSure what I can do for youAIm try to write a letter to one of our clients But I just dont know exactly what to say I dont even know how to get started I know I should write dear Mr Mrs or Ms but the problem is I dont know the name of contact personBYou can just put Dear Sir or Madam officialese not personal you can write to whom may corcernedAOK So I first thanks them for their business I can say somethinglike "we are very grateful for your continue support" How is thatB Good But also write off the bed you want to tell them the reason of your writting give them more referenceA Like "Regarding our new product line we would like to anounce a special price discount"B Right do you need them to respondA Yes the letter would have a survey inside and they should complete it and return to our office How shoud I write thatB You can tell them" Please finding the enclosed customer service survey else also you can say"Attach a customer survey" If you need resource it right away you can tell them the urgent by saying " Please return the survey without dely as soon as possible Maye it more polite with this as early as convenience"B Great and what do you think I should close it withA Since you dont know them that well personally probably the best way is would be your or your sincerely you can also say Best Regards But I dont think it would be proprety because you dont have the name And obviously should have themB OK Thanks a lot for your help6 Placing an OrderDialogue 1A Our toner cartridges are already out of inkCould you make anorder for a new setB We will need new cartridges for all of the office printers That will be a large order probably about two or three cases The office supply store we usually go through might not have that many in stockA You can double check with the housekeeping department but I am pretty sure all of the machines will need new cartridges Last time when we made our order to the supplier the quantity was also especially high They are used to receiving such bulk orders from us As long as we give them a heads up a couple days in advance they can usually fill the orderB OK I will make a few calls and run our order by housekeeping first to make sure Is there anything else we need to order while I am at itA I think the only thing is toner Try to see if they can deliver it before the end of business day tomorrow We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis Anyhow see what you can do to expedite the order this timeB OK will doDialogue 2A May I help youB Yes I would like to place an order for toner cartridges We havea standing agreement with you company so we will need the same amount as last timeA Let me key in your information into my computer I will pull up our records for you Do you have an order number What name is the order listed underB It should be under Leslie Smith The number is 184796 AA Yes Mr Smith I have an order for three cases of cartridges it that what you would like to refillB YesA Is there the correct billing addressB No pls post the bill to 124 Hildrod Lane Milton County 98830A I will send you an invoice in the next few days Your order should be delivered before the end of the day on MondayB Thank you7 Co-WorkersDialogue 1A Im realy fed up with Harry Hes the biggest airhead Ive ever met He always makes careless mistakes and hes a pain to work withB You souldnt be so negative Youll always have some co-workers that are harder to work with than others But if you are negative and start name-calling in the office it will make a bad working enviroment for everybodyA You only say that because you dont have to work with him The people in your department seem to capable and nice to be around Take Mary for example Shes smart and enthusiastic Ive never anyone as cheery as she isB Everybody has their strengths and weaknesses Even Larry He might be a pain to be around but hes also very good at staying in budget on projects Mary on the other hand spends our project money like theres no tomorrow Also shes never willing to stay a little later at the office She always leave at 500 pm sharpA Isnt there anyone in the office that is a perfect co-worker What about Bob Everybody loves Bob Even though hes fresh out the college and still a bit green he is a great co-workerB You are right Hes a hard worker easy to get along with honest and he never steals the credit on projects The only thing hes lacking in is experienceA Maybe thats why hes so niceDialogue 2A Do you get along with your co-workersB I get along pretty well with most of them It seems there are always a few rotten apples in the bunch though Like Margaret I dont know why management hasnt fired her yet Shes a terrible gossipA Do you think management should fire someone just because theygrossipB Its not only that she gossip but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers Shes not trustworthy and in my opinion I think shes nutsA So how do you develop good relationships in the officeB I think one of the important things is just to be considerate of your co-workers feelings and needs If you are aware of other people and do your part to make a good working enviroment you should be able to ge along wiht most of the people you work withA I think youre right But it does seems that there are always a few co-workers that are harder to work with than others8 BossesDialogue 1A How are things at the office latelyB Just awful Two weeks ago we got a new boss and I cant stand him He is really unreasonable about our workload Since he came Ive been so busy I havent had time to breatheA That bad huh What about his personality Its a nice guy at leastB I should be so lucky He not only give us too much work but he is also just plain mean about it He constantly yells at us or criticizes us He is always degrading the employeesA What a terrible working enviroment Have you tried to talk anyone about it Maybe the boss of your bossB I was going to but my boss guessed what I was thinking He gave me so much work to do this afternoon that I didnt get around to meeting with the supervisor of our departmentA It must be terrible Why dont you just quitB If it wasnt for the money I would quit in a heartbeat But the probelm is I cant support myself if I dont workA Yeah But a boss like that To deal with him everyday you should get a raiseDialogue 2A Do you get along with your bossB Actually I do She is really understanding and reasonalbe most of the time There was only one time I didnt really agree with herA When was thatB Once she fired one of my co-workers for drinking on the job I felt bad for him because it is so hard to find a job these days and he has a family to supportA Well he souldnt have been drinking on duty Its your boss responsibilty to make sure employees are safe and also doing their jobsB You are right She was being a good boss when she fired him ButI just felt sorry for him thats allA Did this incident with your co-worker affect your relationship with your bossB Not really All of us at the office respect our boss a lotA You are lucky you can get along so well with your boss It makes a big difference in how much you enjoy your jobB No kidding If you dont like your boss or co-workers they can make your life miserable9 BrainstormingDialogue 1A Have you thought up any good ideas for our business proposalB I havent come up with anything good yet Somehow my brain isnt functioning todayA Maybe you should take a break youve been sitting at your computer for three hours trying to put something together No wonder your mind isnt very sharp nowB I came up with a few different thoughts on the proposal but now Ive completely run out of ideasA Maybe we can shelve the proposal for a while while you brainstormB We could do that but I hate to put everything on holdA Youre right its no good to have things up in the air for toolongDialogue 2A Weve got to come up with a way to solve this problem No one is getting all their work done during the work day We need to do some brainstorming to come up with a time-management solution for our officeB Well what do you suggest Its not that we are all wasting a lot of time Fact is were understaffed People just have too much to doA So you think we should hire some new people That is one possible solution What else could be the problemB Maybe we do have some problems with time-management If people were always on time to work they might get more done in the morning before lunchA Thats true Also maybe we could shorten the lunch break from one hour to forty five minutes That would add a little time to everyones dayB Fifteen minutes would be good but I wonder if it would make a big impact on the employees output I still think its a problem with too much workloadA We ended up right where we started Maybe it is time to look for some temp workers to help with a few projects That would lighten everyones load10 CommutingDialogue 1A Wheres Bill The ambassador[ 鎚b鎠 d ] is already here The meeting is set to start at 9 amB Hes late again Traffic is probably holding him up You know he commutes from the suburbs Its not easy commuting every day We should cut him some slackA Even though the trafic is bumper-to-bumper out there I dont think its heavy traffic that makes Bill late He takes the train rememberB Oh thats right Well the train shouldnt be late That means there is only one explanation Bill must have oversleptA Well to be fare since hes coming all the way from Lancaster hes got to get up much earlier than the rest of us He must get start on his commute about 630 no telling what time he actually gets upB Thats right because hes got to get to the train station from his house then take the blue line into the city then switch trains to the red line In all the trips got to take more than 2 hoursA Why doesnt he just drive to workB Its too difficult to park your car in the city Also the traffic coming in from the suburbs is a nightmareDialogue 2A I cant wait until my car is repaired The commuting with public transportation is killing meB It cant be that badA But it is Take this morning for example The subway was so packed this morning I got totally squished by about a hundred busy commuters on the way to workB At least the subway is better than the bus Its faster for one thing And usually less crowded But the drawback is that the subway is more expensive than the bus It adds up over time if you take it every dayA Thats true The bus is even worse Just thinking about taking the bus every day makes me tired Hey how do you get to work every dayB I ride my bike I dont live too far away so its pretty convenient its only about a ten minute bike ride from my house to the officeA Ill bet its good exercise tooa good way to keep fitB Yes not only a good way to keep in shape but a good way to relieve stress as well While youre stressed out by your commute Im releasing all the stress of the day with mine11 The working lunchDialogue 1A Excuse me Don I hate to bother you but I need your help onsomething Do you have time to brief me on the Martin account todayB Oh thats right You are supposed to deliver a brief on that account tomorrow I know there are some things I need to share with you about that But gosh I dont know Things are really busy for me today the only time I can manage to squeeze out might be over lunch breakA I hate to make you work through your lunch break with how busy you areB Its okay Ive already had several days in a row working through lunchA How about this We can make it a working lunch this afternoon and Ill order some Chinese food for delivery Itll be my treatB You dont have to do thatA I insist I really appreciate you taking time to work with me in What is your favorite fast food Ill cater to your tasteB Actually I do like Chinese Lets make it a date for Chop Suey and the Martin account at about 1230 Does that sound goodA Great Ill bring the foodDialogue 2A For our lunch meeting with the investors do we have to make a reservation at the restaurant or do we just show upB Usually for lunch we dont have to reserve a table they shouldallow walk-ins But to be on the safe side Ill order a table for half-past twelve Will that suit your scheduleA Ive arranged to meet them at the restaurant at twelve Can you make the reservation a little earlier If we start earlier it will give us more time for a longer lunchB Are you planning on treating the investors to a full-course mealA Yes well start with appetizers follow with a soup and salad course then main dishes of prime rib or cordon bleu chicken and finish up with a delicious rich dessert of some sortB Thatll be pretty heavy for a mid-day meal dont you thinkA As along as we stay away from anything alcoholic we should be okayB With your prime rib and chicken choices youd better hope nobodys vegetarianA We can make some special arrangement if we need to After all its the company who is footing the bill12 International Business TravelDialogue 1A I hear youre being sent to Madrid for the annual conference Is that rightB Yes it would be my first trip overseas Actually its going to bemy first time leaving the countryA Are you serious You havent even been anywhere on vacationB No I have never vacationed anywhere exotic But even if I dont get a chance to travel on my personal time at least I can travel on company timeA Well being able to go to the conference sounds like such a great opportunity Have you applied at the embassy for a visa yetB Yes it wasnt too hard to get All I had to do was fill out the paperwork and pay the application feeA You leave next Tuesday right What time is your flightB My flight departs at 7 am I have everything except for my luggage readyA If your flight is leaving so early I can take you to the airport and see you off Ill still be able to make it into the office by 9B That would be great Thanks a lotDialogue 2A How were things in the Tokyo branch when you were thereB Good They have expanded and are doing better than they were last quarter Its nice to see some improvement for a changeA Do you see the trend continuing over the next few monthsB Yes especially with so many of our executives going back andforth from here to Japan The only problem is they may have trouble when they go to open up business hereA Why would you say thatB They arent too familiar with doing business outside of Japan There are a lot of cultural differences to account forA Ill say Sometimes they just do things really differently But one thing I can say they are really hospitableB Have you ever been to JapanA Sure I just got back yesterday Im still suffering from jet lag13 Dressing for BusinessDialogue1Did you see the way that Brian came to work yesterday Ever since he came back from that conference in Silicon Valley hes been coming to work dressed in jeans and sweatshirts Its like hes decided to make himself at home in his office I dont know how long itll take before the management talks to him about itHe was really influenced by the way they do things on the west coast I guess the working atmosphere is a lot more relaxed and casual in California It comes from the information technology industry there isnt such a large division between home and office so people want to work in the clothes they feel more relaxed in Maybe so but it seems kind of strange which the rest of us inwhite shirts dark suites and tiesIts not as bad as thatWe are allowed to wear more casual jackets and trousers Besides didnt you hear what Brian found on his desk this morningWhats thatManagement decided to give him four brand new white shirts Thats their way of telling him that his new style of dressing down is not quite acceptableDialogue2Even if our company didnt have a dress code I still think people would wear formal clothing to workI wouldnt be so sure People want to wear what they feel most cofortalbe inMaybe thats ture for some positions but I think the marketing and sales staff would definitely not agree They dress for success You cant go out on a sales cal if you are dressed in jeans Its just not respectful to you clientI think what you wear is so overrated I would rather have a down-to-earth honest and solid sales person than a painted patent leaather designer suite salesmanIts not as simple as that People judge you by your appearance whether you like it or not So dressing professional is beingprefessional The image that you portray to others is so important in business Its your imag and how others perecive you that makes the difference between landing or lossing a saleMaybe youre right but Ill take my sneakers and jeans any day14 Hotel SituationsDialogue 1FHellowelcome to prise star hotelhow may I do for youMHiyesI have a reservationMy secretary called and booked a room a couple of weeks agothe reservation should be for a double bednone smoking roomFAnd what name of reservation made underMIt should be under Steve JhonsonFMmmlet me seeit seems there is no Jhonson listed a room for tonightis there any other name that you reservation list under MNohere is the confirmation numberwould that helpIt is 898007I had the room booked with visa cold cardFAhyeshere it isyou have a standard double roomnon smoking on the 3rd floorI just need to see some anditification and the credit card you booked the room with if you dont mindMSurehere it iswould it be posible to check out and pay the bill in the morningalsowhat time is brack servedFThere is a continent for breakfast from 600am to 1000amis in。

商务英语情景对话宴会句式1：Hello, Ms. Green.你好，格林女士。

应用对话：A: Hello, Ms. Green. Please sit down.你好，格林女士。

请坐。

B: Hello, Mr. White. Thank you.你好，怀特先生。

谢谢。

A: Would you like a cocktail?来杯鸡尾酒吗?B: A dry martini, please. Thank you.请来一杯干马提尼酒吧，谢谢。

句式2：May I call you Mary?我可以叫你玛丽吗?应用对话：A: May I call you Mary?我可以叫你玛丽吗?B: Of course.当然。

A: You can call me Mark.你可以叫我马克。

B: OK.好的。

其他表达法：在宴请中，桌次与座位是一个不可忽视的问题。

按习惯，桌次的凹凸以离主桌位置远近而定。

右高左低。

You can call me Susan. May I call you Mark?你可以叫我苏珊。

我可以叫你马克吗?Now, if you dont mind, Susan, Id like to discuss some business before dinner.苏珊，如果你不介意的话，我想在宴会开始前和你讨论一下我们的合作事宜。

2商务英语对话之如何改组句式1：He is our new partner.他是我们的新伙伴。

A:Who is the man?那个男人是谁?B:That is Mr. R.T..那是R.T.先生。

A:I havent seen him before.我以前没有见过他。

B:Yes. He is our new partner.是的。

他是我们的新伙伴。

句式2：Our company has been turned into a limited company on the last 31st July.我们公司于去年7月31日改为股份有限公司。