Communication_Skills_done_ppt_mmts

Name Identity Description The relationship between an individual and the group The extent to which people feel that power is unequally distributed between them and institutions The equality of role distribution between gender, where equally distributed is meant to be feminine. The extent to which people feel threatened by uncertain or unknown situations The degree people value the future or truth and the past or virtue Extremes Individualism Collectivism Large – Small Power Distance
Hierarchy
Gender
Femininity Masculinity
Truth
Strong – Weak Uncertainty Avoidance
Virtue
Hale Waihona Puke Long – Short Term Orientation
Stereotyping
• What is stereotyping?
– A form of categorisation that organises our experience towards groups in society – Never accurate; it describes a behavioural norm within a group

为啥沟Байду номын сангаас不畅
2.2 从编码的角度来分析
5. 未能有效控制自己的情绪
如果在沟通的过程中，因出现分歧或不 够理性，导致情绪失控，不仅不能够实 现沟通的效果，反而会造成完全相反的 效果。情绪控制不佳，很容易因冲动而 失去理性，说了不该说的话，做了不该 做的决定。 而一旦这样，往往需要花费极大的代价 来弥补，正是所谓的“一言既出，驷马 难追”、“病从口入，祸从口出”，甚 至于让事情不可挽回，造成无法弥补的 终生遗憾！
——洛克菲勒
沟通知识概述
LOGO
资料
普林斯顿大学对1万份人事 档案进行分析，结果：“智慧”、 “专业技术”、“经验”只占成 功因素的25%，其余75%决定于 良好的人际沟通。哈佛大学调查 结果显示：在500名被解职的职 员中，因人际沟通不良而导致工 作不称职者占82%。
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1.2 沟通的重要性
为啥沟通不畅
LOGO
2.2 从编码的角度来分析
3. 未能充分传达自己的信息
沟通是一个信息交流的过程。如果双方所掌握的信息不足或极不对称，将大大降低沟通效果。
案例：黑人的愿望
一个黑人，在沙漠中走了三天三夜，又渴又饿，突然他发 现了一个神灯，他惊讶，好奇地对神灯说：“神灯啊，神灯，你 听见我的声音了吗？”神灯真的冒了一阵烟，神灯说：“主人啊， 是您救了我，我可以满足您三个愿望。”黑人欣喜若狂，马上就 想出了三个愿望：
1.2.4 沟通是成就一生的首要能力
我们成就一生的首要能力是沟通能力！ 人从自然人向社会人转化的过程中离不开与 人交流，离不开沟通。人际沟通是人类社会 交往的最初、也是最重要的形式，人们之间 传递信息借以沟通思想、交流情感，是人类 群体进而也是人类社会形式的开端。

Part 2 : Engaging Your Audience
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e gestures. These include gestures with your hands and face. Make your whole body talk. Use smaller gestures for individuals and small groups. The ge that one is addressing increases in size.
Decoding: Finally, the receiver translates the words or symbols into a concept or information that a person can understand.
Three primary steps of communication
Part1: Understanding the Basics of
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Communication Skills
3.Practice. Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings that range from the social to the professional. New skills take time to refine, but each time you use your communication skills, you open yourself to opportunities and future partnerships.

3. Remove barriers ……. build gateways DO’s DON’Ts - seek first to understand - remove all prejudices and then to be understood - overcome any distractions - empathize with other people - reduce length of - values, beliefs, needs & sentiments communication channel - use a common language - clarify ideas before communicating
• Decision making aid
….. Importance Of Communication

• Speeds up the organizational processes • Better focus on customer requirements • Generates a greater sense of organizational commitment and involvement • A problem solving tool: by clarity, preciseness and feedback
C. Symbols do not possess inherent and universal meanings.
D. Symbols possess objective (physical) properties; but meaning is inherently subjective and can only be inferred from the interpretation of symbols. E. The presumption of intentionality (i.e., conscious and deliberate symbolic action) is a prerequisite for communication.