酒店英语(精品课程)unit3-L6

D (doorman): Good evening, sir and madam. Welcome to our Sheraton Hotel. S (Mr. Stephen): Thanks. Good evening. D: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags) I'm the doorman, sir. So you have got altogether four pieces of baggage？ S: Er. Maybe five, Mary (M)?
The duty of bellman
Greet incoming guests and escort(护送) them to their rooms.
The duty of bellman
Provide guests with baggage handling and transport service upon arrival and checkout.
Situational Conversation 1:
(A car pulls up in front of Tiantian Hotel and D goes forward to meet the guests Mr. and Mrs. Stephen, opening the door of the car for them.)
Situational Conversation 2:
(B: Bellman G: Guest) B: Good evening, madam! I'll show you to your room. You have two suitcases and one briefcase. Is that correct? G: Yes, that's right. B: Your room is on the 12th floor. Let's take the elevator over there. G: OK. By the way, where is the bar? B: It's on the third floor. It opens around the clock. Our breakfast hours are 6:30 to 10 a.m. Lunch is severed between 11:30 a.m. and 2:00 p.m. Dinner is from 7:00 p.m. to 10 p.m. You can get a light meal or a snack anytime in our 24-hour coffee shop. And you can call room service between 7:00 a.m. and 8:00 p.m. Here is a copy of the menu.

launch their annual winter holiday show. Para.7 Other hotels are seeking to make the
most of fulfilling fantasy:
Para.8 Disney is changing 512 rooms at a Walt Disney World hotel into princess-themed "Royal Rooms." The rooms are expected to open early next year. Guests might see bathroom faucets in the shape of Aladdin's genie lamp.
Part Four Text B
Part Five Writing
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Part One Text A
Preview
Hotels are often judged by the standard of the housekeeping services they provide. Good housekeeping services include not only traditional room service of food or beverages in guests’ rooms in hotel but other services which are offered friendly, quickly and efficiently. Good telephone technique is vital.
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understand how to explain housekeeping

Translation 大连理工大学电子音像出版社
S: J: S: J: S:

Dialogues
Dialogue 3
Receiving a Walk-in Guest 接待临时入住的客人 J=Jane (Receptionist) S=Stephen Nobel (Guest) S: Have you any vacant rooms in the hotel? J: Sorry, we have no vacant rooms for you. But I can recommend you to the Tiandi Hotel where you may get a vacant room. S: That sounds very good, By the way, can I book the plane ticket or train ticket here? J: Please go to the CAAC office to book your plane ticket. If you want to book your train ticket or ship ticket, you’d better go to the Beijing International Travel Service. S: Could you tell me how many kinds of rooms does the Tiandi Hotel have? J: There are single rooms, double rooms, suites and deluxe suites in the hotel. Every room is equipped with a telephone. S: Oh, I see. Thanks. J: You are welcome.

TIME： this evening
Shopping list:
1， oranges 2， apples
3， grapes
4， chips
5， cookies 6， popcorns
7，
8，
9，
10，
11，
12，
Remarks: six people
Money in advance: 200
Clerk XXX
Hotel English
• 9. Is there anything else I can do for you? • 还有什么能为您效劳的？ • 10.I will make out the claim tag for you. • 我会为您做好行李牌。 • 11. We are open round the clock. • 我们24小时营业。
room
claim tag
suitcase roll aboard
bellman
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Hotel English
B Keep these important tips in mind when serving:
1.Give a Face-to-face greeting. 2.Introduce yourself and offer help. 3.Confirm how many pieces of baggage the guest has. 4.Answer any questions from the guest. 5.Assure the guest you will send the baggage to his room.向…保证;使…确信;