文秘英语第二章第二节

5
other person wait around for your call.
h
Unit 1 Read to Know
Section A : Phone Call Etiquette ✓ Read the passage and answer questions:
1. What does this passage mainly talk about? 2. What will you say when you receive a call? 3. What does the word “white lies” mean in the text?
4. When you misdial, you should apologize rather than
simply hanging up without an explanation.
5. Smile when you answer the phone. Even though he or she can’t
✓ Chinese-English Translation (PracticeⅢ)
1. Without a cod of ethics, work would turn into a chaos.
2. Smiling while you speak on the phone can make the listener
When you are out of the office or away from your desk for more than a few minutes, forward your phone to voicemail.
If the caller has reached a wrong number, be courteous. If possible, take the time to find out where they should be calling/to whom they should be speaking.

勾销房
此三省的职掌与唐代 能就由政事堂、中书、门
中书省
略同。
下、尚书三省、枢密院及
宋
门下省 尚书省
起草机密文书。 专掌机要文书。
三司分 别兼行。”
翰林学士院
《文献通考》：都承旨“
枢密院
承宣皇帝旨命，通领枢密
都承旨
院务。”
中书省
总掌文牍事务
潘林杉《中国古代秘书通
元
参议府
掌制诰、修史
论》：“元代中书省所设
技术型秘书 秀才型秘书 综合型秘书 从组织内部分工来分：行政秘书 文字秘书
机要秘书 通讯秘书 信访秘书 事务秘书 生活秘书 外事秘书 会务秘书 新闻秘书…… 从秘书从事的行业特征分：企业秘书 法律秘书 科技秘书 教学秘书 涉外秘书……
第三节 秘书职业的特点
一、外国秘书工作的特点和趋势
年轻化、女性化 30岁左右、90%为女性，占脑力劳动者的4%。
突发性工作，门内众多，内容复杂。
6. 机密性：保密是秘书人员的首要职业道德。
三、我国秘书工作发展趋势
服务对象的多元化
出现在各行各业、各种类型组织中；政务秘 书、商务秘书、涉外秘书、法律秘书、教学秘 书、私人秘书等新的专业和行业秘书名称；以 商务秘书为主体的职业秘书阶层；公务秘书人 员相对减少，并逐渐脱离了官本位，出现了职 业化趋势。
使院:知匦使,(军) 参军事、 (州)掌
议，起草制诏书敕。 处理信访事务，使下情 上达。
设匦使院，“申天下之冤滞， 达万人之情状。”
书记判官、孔目、
以下几类．皆在军队或
县主簿
地方掌管文书事务。
朝
秘书机构
主要职能
代
与职官
例注

大学文秘英语教材答案Unit 1: Introduction to Secretarial Work1. Multiple-choice questions:a. Cb. Bc. Ad. De. C2. Fill in the blanks:a. administrativeb. receptionistc. filed. correspondencee. communication3. Short answer questions:a. A secretary is responsible for various administrative tasks such as managing schedules, organizing meetings, handling correspondence, and maintaining office supplies.b. Good communication skills, organization skills, attention to detail, and proficiency in office software are essential for a secretary.c. A secretary should possess strong interpersonal skills, professionalism, confidentiality, and the ability to work well under pressure.d. The role of a secretary has evolved over the years from simply taking dictation and typing to being a key member of the management team, providing support in decision-making and handling sensitive information.Unit 2: Office Management1. True or false:a. Trueb. Falsec. Falsed. Falsee. True2. Matching:a. Cb. Dc. Bd. Ee. A3. Short answer questions:a. Office management involves overseeing various administrative tasks within an office environment, such as organizing files, managing schedules, and coordinating communication.b. An effective office manager should possess strong organizational skills, communication skills, leadership abilities, and the ability to prioritize tasks.c. Some common challenges faced by office managers include managing diverse tasks, dealing with conflicts among staff members, and adapting to changing technology.d. To overcome these challenges, office managers can implement efficient systems and processes, encourage open communication among staff, and stay updated with the latest office technologies.Unit 3: Business Etiquette1. Multiple-choice questions:a. Bb. Dc. Ad. Ce. A2. True or false:a. Trueb. Falsec. Trued. Truee. False3. Short answer questions:a. Business etiquette refers to a set of accepted behaviors and practices in a professional setting. It includes proper communication, appropriate dress code, punctuality, and respect for others.b. Good business etiquette is important in establishing positive relationships with clients, colleagues, and superiors. It reflects professionalism and can contribute to career success.c. Some examples of business etiquette include using formal language in emails, avoiding interruptions during meetings, and showing appreciation for others' contributions.d. Adhering to business etiquette can create a positive image, foster better teamwork, and enhance communication in the workplace.Unit 4: Meeting Management1. Fill in the blanks:a. agendab. minutesc. chairpersond. action itemse. attendees2. Matching:a. Eb. Dc. Ad. Ce. B3. Short answer questions:a. Meeting management involves planning, organizing, and coordinating meetings to ensure productive discussions and decision-making.b. A well-prepared agenda is essential for a successful meeting as it outlines the topics to be discussed and helps keep the meeting on track.c. The role of a chairperson includes facilitating the meeting, maintaining order, and ensuring that all attendees have an opportunity to contribute.d. Minutes serve as a record of the meeting, summarizing the discussions, decisions made, and action items assigned.e. Effective meeting management can save time, improve communication among team members, and lead to better decision-making.※ Please note that the above content is a sample answer expected in a university secretarial English textbook. The actual content may vary depending on the specific textbook or course material being used.。

the corresponding English equivalents.
executive is away?
• What should a secretary do with different documents
• What recommendations can a secretary make?
Reading A: Homework
• Finish all the exercises in Reading A. • Preview Reading B.
• 2. What skills should a secretary possess?
Reading A: Reading Activities
New words and Expressions: Try to find out
the corresponding English equivalents.
English for Secretary
Email: Mobile:
Unit 1 Professional Secretary
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and
Speaking: 2 Periods
• 英语公务信函的书写格式有三种：缩进式（ Indented Style)、齐头式（Blocked Style)、混 合式（Modified Style）
Unit 2 Observing Proper Office Etiquette
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and