Green Belt Test Paper

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Green Belt Practice Test 1 of 17 The data sets are located on page 17. The alphanumeric or numeric references in parentheses following each question are the page number in the GE DMAIC Book of Knowledge. For example, (4.109) references Step 4, page 109.

Define (Questions 1 – 10)

1. The Process/product drill-down tree helps you to (A.9) a. How CTQs are linked to vital x's b. Determine how Customer CTQs become project CTQs c. Decide upon your improvement strategy d. Design your DOE

2. The first element of the team charter is to (B.3) a. Establish the business case b. Choose the team members c. Evaluate possible improvement initiatives d. Design the DOE

3. In defining a team, you should always define (B.3) a. Roles, responsibilities, and salaries b. Roles, and supervisory input c. Responsibilities, and reporting structure d. Roles, responsibilities, and expectations

4. The preliminary goal statement defines (B.5) a. In broad terms, the measurable improvement objective b. The dollar benefits of the project c. The DPMO improvement required d. The sigma score expected upon project completion

5. The part of team charter development, which defines and places boundaries on the process is (B.11) a. The business case b. The goal statement c. Defining team roles d. Assessing the project scope

6. The contents of the high-level process map include: (C.3) a. Customer requirements, Outputs, Process Steps, Cost, Supplier b. Customer requirements, Outputs, Process Steps, Inputs, Suppliers c. Schedule factors, Outputs, Process steps, Inputs, Suppliers d. None of the above Green Belt Practice Test 2 of 17 7. The purpose of a process map is (C.5) a. To create a shared view of the process and help identify key inputs b. To provide a structure for finding the causes of an effect c. To identify ways a sub-process or product characteristic can fail d. All of the above

8. What is the ARMI model used for (C.7) a. To ensure the team has identified critical people with respect to the project b. Helps the team identify threats and opportunities c. Helps to form the team d. Identifies what problems to address first with respect to the team

9. What CAP tool is used to set the scope of a project? (C.9) a. GRPI b. In/Out of the Frame c. ARMI d. Threat vs. Opportunity Matrix

10. The CAP tool GRPI is used to (C.13) a. Define the scope of the project b. Challenge teams to consider interrelated aspects of teamwork c. Monitor teams progress d. Identify key stakeholders

Measure (Questions 11 – 27)

11. The purpose of a QFD is to (1.6) a. Relate the customer CTQ to measurable sub-processes or product characteristics b. To create a shared view of the process c. To provide a structure for finding the causes of an effect d. To provide a quantitative view used to identify a focus area

12. In the Measure phase, one of the things you do is (1.1) a. Develop a team charter b. Establish Process Capability c. Define performance standards d. Define performance objectives

13. In a QFD, who prioritizes the customers’ needs? (1.23) a. A cross-functional team of you and the customer b. The project team c. The stakeholder who has to pay for the improvements d. The customer Green Belt Practice Test 3 of 17 14. What is wrong with the QFD below? (1.26) Characteristics/Measures Competitive Comp.

Needs Rating

Access

Speed

Cost

Failure

Rate

Faster 10 9 Cheaper 4 1.00 9 Better 3 Reliable 7 3 9

Importance 115 36 63 0 0

a. A CTQ to measure the customer need of ―Better‖ is missing b. The Importance of the CTQ ―Access Speed‖ should be 118 c. The targets and specifications of the CTQs are missing d. The correlation between the CTQs and the needs are missing

15. The purpose of a Failure Modes and Effects Analysis (FMEA) is (1.54) a. To provide a quantitative view used to identify a focus area b. Relates the customer CTQ to measurable sub-processes or product characteristics c. To identify ways a sub-process or product characteristic can fail d. To create a shared view of the process

16. In a FMEA, what is the RPN? (1.61) a. The product of the Severity, Occurrences, and Detection numbers b. The sum of the Severity, Occurrences, and Detection numbers c. Probability of making a Type I error d. Probability of making a Type II error

17. For a test with a 90-minute time limit and a minimum passing grade of 70%, which of these is an acceptable performance standard? (2.2) a. Complete the final exam within 90 minutes, with an acceptable grade. b. Score at least 70% on the final exam c. Complete the final exam within 90 minutes, with a score of at least 70% correct d. Pass the final exam