商务英语一

国家开放大学电大一网平台《商务英语1》一体化考试网考机考交际用语单选题题库及答案第一大题：交际用语(单选题)1.—Could you please tell me your name?A.Sure.I like it.B.Sure.It is my pleasure.C.Sure.My name is John Taylor2.—When can you effect shipment?—-A.Around in June.B.It is late.C.A direct shipment is better3.一Hello,I'm Susan.Nice to meet you.-A.And you?B.Nice to meet you,too.C.Very nice.4.一I can show you around,if you like.一A.Let's go.B.Sure.Thank you.C.I can't wait5.一You know,your parents wished you had told them the truth earlier.A.We should also find that.B.So be careful with telling the truth.C.Well,truth is not always pleasant6.—C ould you look after my dog for me while we’re away?一A.No,thanks.B.with pleasure.C.I'm not afraid.7.—Hello!Could Is peak to the headmaster,please?A.Hold on,please.B.That's the headmaster,please.C.Who are you?8.一Happy birthday!A.Thank you.B.The same to you.C.Good luck.9.一Sally,could you lend me your calculator?Mine is not working.A.It doesn't matter.B.No,I can't.C.Sure.10.-We think$55,000 would be reasonable for transferring our trademark.That's too high.A.Oh, my honey.B.0h,my goodness.C.0h, my friend.11.—Oh,I am not feeling wel1.I've got a cold.A.Fine.How are you?B. Never mind.Take care.C.I'm sorry to hear that12.—Linda,you speak English very well.A. No,1 don't think so.B.Thank you very much.C. Not good enough.13.—Kate,could you answer the telephone,please?-I'll get it.A.OK.B. No,thanks.C. Yes, I could.14.—0h,but how long will it take to reach LA?A.It takes along way to reach LA.ually it takes around12days.C. LA is very far from here.15.一Hello,David!1haven't heard from you for along time.How have you been recently?A.That's all right.B.Longtime no see.C.Not bad,thank you.16.一Thank you very much for helping me.A.You're welcome.B.It doesn't matter.C.No need.17.一Hello,Lucy.How are you?-And you?A.Fine,thanks.B.Yes,I amC.Glad to meet you.18.—Help yourself to some fish.A.It sounds nice.B.Thank you.C. Yes,please.19. 一Good morning . Far East Logistics Company . This is Lin Han xue . May I help you? — -A.Good morning,Ms,Lin,Nice to meet you.B.No,thank you.C.Good morning,Ms.Lin.This is Daniel Anderson speaking.20 .—Here you are,Sir .一A. All right,B. Yes,here we are.C.Thank you very much.21.—Would you like to have some rice?A.Yes,please.B. Yes,I like.C.Yes,I have.22.—Nice to see you.-A. Good morning.B.Pleased to meet you,too.C.Nice to see you, too.23.—Would you please give me some water?—A.Yes,1do.B.Certainly,C.No,thanks.24.—Where shall we have the meeting?A.The first conference room is spacious.B.The first conference room isn't good.C.In the first conference room.25.—Well,after my report,there will be a break for refreshments.A.All right,I see.B.The break won't belongC.All right,Ill see it.26 . — Here you are,Sir .一A. All right.B.Yes,here we are.C.Thank you very much.27 . —Well,after my report,there will be a break for refreshments .一A.The break won't belong.B.All right,I see.C. All right,I'1l see it.28.—What if he still doesn't pay up?一A.I have already done that.B.I've got to hurry.C.If it's a small amount we write it off as bad debt.For larger sums we29.—Oh,but how long will it take to reach LA?A.It takes along time to reach LA.ually it takes around 12 days. is very far from here.30.—What's the purpose of your visit today?A.Uh,I'm,not sure.B.I'm intending to ask for your advice on brand design.C.Y es,I'd like to talk with you.31.—Could you give mean example of good team working there?A.Sorry.1can see from your resume.B.Sure.I was the treasurer of the Students’Union.C.Not at all.I was in charge of sales for Corporate Pan-Asia.32.一The senior managers need the results from last month straightaway,so I can't stop totalk.I've got to hurry.A. Stay longer.B.Go slowly.C.0k,see you later.33.一Hello,I'm Susan.Nice to meet you.A.Are you?B.Nice to meet you,too.C.How are you?34.一Sally,could you lend me your calculator?Mine is not working .一A.It doesn't matter,B.No,I can't.C.Sure,why do you need it?35.-1bet that Mike wished you had told him that earlier.一A.We should also find what the customers keep in their minds.B. So be careful with our job.C.Wel1,Mike isn't a fool, he won't do that again.36.—Good morning.Far East Logistics Company.This is Lin Han xue.May I help you?A.Good morning,Ms.Lin.Nice to meet you.B.No,thank you.C.Good morning,Ms.Lin.This is Daniel Anderson speaking.37.一Hello,David!1haven’t heard from you for along time.How have you been recently?A.That's OK.B.Longtime no see.C.Not bad,thank you.38.—Oh.But why didn't he just own up and tell someone?一A.So be careful with our job.B.He was too scared that he would be fired,I suppose.C.You should have told him that earlier.39.—Let me show you how to use the printer.A.I'1l do my best.B.Thanks for your help.C.No,I can use it myself.40.- 1 got to know Ted only from his resume.In fact he is not qualified for his job.A.Oh.it's such a pity!B.Oh,it sounds interesting!C.I'm glad to hear that !41.一Hello,I'm Susan . Nice to meet you .A .And you?一B.Nice to meet you,too.C.Very nice.42.—Could you give me the schedule this afternoon?—A.No problem,Mr.Taylor.B. No,thank you.C. Yes,I can.43.—Do you have any suggestions about it?A.No, l have no idea.B.Let me give you a hand.C.After I read it in detail,Iwill tell you my opinion.44.一1can show you around,if you like .一A.Let's go.B.Sure.Thank you.C.I can't wait.45.—Where shall we have the meeting?A.The first conference room is spacious.B. The first conference room isn't good.C.In the first conference room。

商务英语一级考试真题1. What we know now _______ amazed people 200 years ago. 我们现在所知道的情况会让200年前的人们感到惊讶。

（） [单选题]A. could beB. had to beC. must haveD. would have(正确答案)2.Epidemics _______ confined more easily in the past. 流行病在过去可以更容易地得到控制。

（） [单选题]A. could be(正确答案)B. could haveC. must haveD. would be3. Had it not failed the safety test, work on the next project _______ postponed.（）如果它没有通过安全测试，下一个项目的工作就不会被推迟。

[单选题]A. must have beenB. wouldn' t have had to be(正确答案)C. must not have beenD. had to be4.This isn' t the first time she _______ late to work.这已经不是她第一次了工作已经迟到了（） [单选题]A. goesB. goingC. has been(正确答案)D. was5. The sun gives us the energy _______ we need to live. 太阳给了我们生活所需的能量（） [单选题]A. becauseB. thereC. that(正确答案)D. what6. [Listen] The day after he arrives in London, he's going to attend a meeting.在他到达伦敦的第二天，他就要去参加一个会议（） [单选题]A. He'll attend the meeting as soon as he arrives.(正确答案)B. He may not attend the meeting in London.C. He' s going to leave London the day after the meeting.D. The meeting isn' t scheduled until the day after he arrives.7. She _______ he' s a medical doctor but she isn' t sure. 她认为他是一名医生，但她不确定（） [单选题]A. checksB. decidesC. knowsD. thinks(正确答案)8. A test failure will hurt the company's sales.一次测试失败将会损害该公司的销售（） [单选题]A. A test failure won't affect sales.B．Sales depend on the test results.(正确答案)C. Sales will be hurt by the test.?D. The test will cause a failure.9. She' s looking forward to it. It' s the first vacation she _______ in a long time.（）她很期待。

Unit 1 Company Profile1. Translate the following Chinese terms into English. candidate patentindustry personnel registered trademarkcore competency domain nameintended market emerging marketheadquarter multinational corporationChief Executive Officer stakeholder2. Translate the following English terms into Chinese. 股本，股金总额股本，股金总额以人为本的解决方案以人为本的解决方案精于心简于形精于心简于形对客户的深入了解对客户的深入了解工业革命工业革命回收利用回收利用3. Translation: 宝洁公司始创于1837年，是世界上最大的日用消费品公司之一。

年，是世界上最大的日用消费品公司之一。

20072007财政年度，公司全年销售额达682亿美元。

亿美元。

在《财富》杂志评选出的全球在《财富》杂志评选出的全球500家最大企业中，排名第74位。

宝洁公司在全球80多个国家设有工厂或分公司，所经营的300多个品牌的产品畅销160多个国家和地区，其中包括美容护理、居家护理、吉列产品等。

每天，天，在世界各地，在世界各地，在世界各地，宝洁公司的产品与全球消费者发生着三十亿次亲密接触。

宝洁公司的产品与全球消费者发生着三十亿次亲密接触。

宝洁公司的产品与全球消费者发生着三十亿次亲密接触。

宝洁宝洁大中华业务区包括1988年成立的中国大陆分公司、年成立的中国大陆分公司、19871987成立的香港分公司和1985年成立的台湾分公司。

年成立的台湾分公司。

一九八八年，宝洁公司在广州成立了在中国的第一家合资企业－广州宝洁有限公司，从此开始了其中国业务发展的历程。

Business English (I) Test 1Part I. Listening (20%)Section ADirections:In this section, you will hear five groups of short sentences. Each sentence will be spoken twice. At the end of each sentence there will be a pause. During the pause, youare requi red to fill in the corresponding blank according to what you’re heard. Thenwrite your answer on the Answer Sheet.1. The speaker works for ________________ Company in Seoul, South Korea.2. The man’s phone number is ________________ .3. The discount for buying 450 units is ________________%.4. The date of conference is ________________ May.5. The predicted sales for every month next year is ________________ .Section BDirections:In this section, you will hear ten short conversations. At the end of each conversation,a question will be asked about what was said. Both the conversation and question willbe spoken only once. After each question, there will be a pause. During the pause, youmust read the four choices marked A, B, C and D, and decide which is the bestanswer.6. A. Making an appointment. B. Fixing a clock.C. Discussing a price.D. Going to a shop.7. A. Who’s calling, please? B. Hang up, please.C. Wait a minute.D. Y ou’ve dialed the wrong number.8. A. Mathematics. B. Banking.C. Credit.D. Computers.9. A. The typist has already typed it.B. He completed the typing himself.C. He’ll need her help.D. He wants the woman to type more carefully.10. A. The meeting was cancelled.B. The meeting was put off.C. The meeting was held last Wednesday.D. The meeting was overcrowded.11. A. In a travel agency. B. In an airport.C. In a bank.D. In a government office.12. A. Tour guide. B. Hotel receptionist.C. Real estate agent.D. Hotel guest.13. A. Customer and supplier. B. Lawyer and client.C. Boss and employee.D. Shop assistant and customer.14. A. Thursdays and Fridays. B. Tuesdays and Fridays.C. Tuesdays and Thursdays.D. Tuesdays, Thursdays and Fridays.15. A. He is worried. B. He is happy.C. He feels confident.D. He feels tired.Section CDirections:Look at the note below, some information is missing. You will hear an engineering manager giving a secretary some information about a quotation. Listen to theconversation twice and fill in the missing information in the numbered space using aword, numbers or letters.Part II. V ocabulary (20%)Section ASection BDirections:Choose the best to complete the sentences.31. We ask customers who are not fully satisfied to ________ goods within seven days.A. discountB. refundC. return32. Goods will be _______ within 24 hours of your order.A. despatchedB. purchasedC. exchanged33. Goods are kept in our ______ until ready for delivery.A. stockB. storageC. warehouse34. The amount of money a company receives from sales in a particular period is called its________.A. turnoverB. profitC. budget35. A company which is more than 50% owned by a parent company is called a ________.A. multinationalB. subsidiaryC. cooperative36. I worked until 11 o’clock at night to meet the ________ for presenting the report.A. deadlineB. workloadC. flexitime37. My colleague June has met all her targets and she is ________ to get a good bonus.A. hopedB. plannedC. expected38. He gets very angry if people are late for negotiations. He is very ________.A. nervousB. unemotionalC. impatient39. She always has ideas and easily finds solutions to problems. She is a very _______ person.A. creativeB. consistentC. enthusiastic40. Timberland makes a range of ________ -wearing footwear.A. hardB. longC. highPart III. Reading (40%)Section ADirections: Read questions 41-50. In each question, which sentence is correct?41.The meeting will consider ________A. the company’s plans for the future.B. the performance of the committee.C. suggested changes to a document.42.A. Discounts will be offered to regular customers on orders of any size.B. Established customers will only qualify for price reduction on large orders.C. Customers can continue to get a discount if they place orders frequestly.43.Tom must contact the printers to ________A. change a design detail.B. make arrangements for collection.C. request a greater quantity.44.A. Office staff will transfer to a new location on June 10.B. Warehouse workers should remove out-of-date stock by June 10.C. Customers have to wait until after June 10 for recent orders.45.Trainees are asked to leave completed forms ________A. at the Information Desk.B. with the Training Manager.C. with the Reception staff.46.For private parties, staff should ________A. tell the manager in advance.B. sign the manager’s noticeboard.C. say what kind of event they are planning.47.The cost of calls depends on ________A. what time of day it is.B. how long they last.C. where the caller lives.48.V anters need ________A. samples of material.B. the latest catalogue.C. a current price list.This notice is _______A. persuading people to consider starting a career in telesales.B. instructing staff to give Personnel department up-to-date paperwork.C. informing people of the application process for certain vacancies.50.A. To repair the machine, follow the instructions in the book.B. Consult the book for details before using this machine.C. If the machine develops a problem, report it in the book.Section BDirections: Read the article below and choose the best answer to each question.51. James Dyson ______A. has been in business for a long time.B. started his business with his own money.C. developed a new product.D. has a factory in London.52. Dyson’s product______A. is a new technology product.B. sells only in Britain.C. was first produced 15 years ago.D. sells only in the Far East.53. Dyson wants to move the production to Malaysia because ______A. his main markets are in the Far East.B. production there is cheaper than in the UK.C. he lives there.D. many other British companies are based there.54. Dyson’s move will enable him to ______A. keep some production in the UK.B. have his R & D department in Malaysia.C. put more money into R &D.D. reduce the cost of R & D.55. Dyson’s decision has ‘surprised his country’. That means the British people ______A. think it is a good idea.B. expected this decision.C. didn’t expect this decision.D. don’t think it will make a big difference to British manufacturing.56. The company______A. has a factory in Malaysia now.B. has no experience of manufacturing in Malaysia.C. tried to move to Malaysia two years ago but was not successful.D. had a factory in Malaysia for two years, then closed it.57. Dyson wants to spend more money on ______A. research and development.B. selling.C. better production facilities.D. his staff.58. How much did Dyson spend on R & D in the year 2000?A. ￡200,000.B. ￡2.2 million.C. ￡22 million.D. ￡220 million.59. How does Dyson feel about moving to Malaysia?A. He’s completely happy about it.B. He is sorry that people will lose their jobs.C. He isn’t sure about the decision at the moment.D. He wants to live in Malaysia.60. Dyson says that R & D is the ‘heart and soul’ of the business. He means ______A. it is the most difficult part.B. is the most important part.C. is the most expensive part.D. is the most interesting part.Section CDirections: Complete the article with the best alternatives.Economic TermsThe economy is very stable. By letting monetary policy run out of control, the government caused inflation to rise at one point to 20 percent. The inflation (61) ______ is now down to ‘only’8 percent. However, in the last six months there has been a severe worsening in the (62) ______ rate against the dollar. Total output, or (63) ______, has fallen by 5 percent over the past year. Exports are declining and the (64) ______ of trade is disastrous: we are importing much more than we are exporting.The (65) _______ rate, with 30 percent of people out of work, is one of the highest in the industrialized world. In order to stimulate the economy and attract foreign (66) _______ the government is offering new tax (67) ______ as well as making a renewed effort to reducegovernment (68) ______. But we need to improve education and improve the skills of our labour (69) ______ in order to offer attractive investment (70) ______ over the long term.61. A. speed B. height C. rate62. A. change B. exchange C. swap63. A. GDP B. GOP C. GAR64. A. equilibrium B. balance C. swing65. A. labour B. work C. unemployment66. A. investment B. spending C. input67. A. excitement B. incentives C. inspiration68. A. bureaucracy B. bureau de change C. office work69. A. team B. group C. force70. A. occasion B. chances C. opportunitiesPart IV. Writing (20%)Directions:You are David Shaw, the marketing manager at ABC Company. On May 18th, you write a memo to all the marketing staff about attending a sales seminar according tothe given information below. You should write about 100 words.Time: 9:00 a.m.—11:30 a.m., May 25thPlace: The Crown PlazaTopic: Promotional Strategies in a Changing MarketChair person: Bill Andrew, a famous marketing expertThe entrance fees will still be paid by the company. Y ou suggest all the marketing staff attend the seminar. Any one who cannot attend the seminar should tell you no later than May 20th.。

2023秋季学期国开电大专科《商务英语1》在线形考单元自测1 试题(题库)及答案说明：资料整理于2023年11月。

学员抽到的每套试卷均为随机组合；但抽到试卷中的所有试题均在下列题库中可以找到原题及答案！！第一大题：选择填空（每题10分，共5题）从下列题库中抽2-Can you please tell me about your responsibilities?-__________________.[答案]A.Yes. I was in charge of the northwest region of China.-Could you give me an example of good team working there?-__________________.[答案]C.Sure. I was the treasurer of the Students’ Union.-I believed Ted only from his resume.In fact he is not qualified for his job.-__________________.[答案]C.Oh, it’s such a pity!-We had a very small budget and I had to make decisions on what to buy.-________.so you’re a good planner.[答案]C.Very impressive-Hello,I’m John Taylor,the General Manager.And you must be......-_________.[答案]A.Daniel Anderson.从下列题库中抽3A conversation________between an interviewee and the interviewers.[答案]B.goes onAt university I never________my assignments in late.[答案]B.handedDomingo Café,a modern European style café,is in the________area.[答案]B.downtownHowever nowadays,people________often find such advertisements on a website.[答案]B.more1。

课文A世界经济发展世界经济比以往任何时候都更富裕，但是国家内部与国家之间财富显然分布不均衡。

世界上最富裕国家如卢森堡的年人均收入比世界最贫穷国家如塞纳里昂年人均收入高出一百多倍。

国与国之间经济发展不平衡倾向表现各异。

20世纪50、60年代，发展中国家经济获得了飞速而持续的发展。

然而，自80年代以来，除了少数几个主要亚洲国家经济成功地获得快速发展、更多全球开放市场外，其他发展中国家面临了经济不稳，社会福利收效甚微的问题。

全球化并没有缩小贫富国家收入差异。

富裕国家比贫困国家往往能更优先进入资本市场，吸引更多外国资本直接投资，更有弹性地应对全球商品市场。

现在，埃塞俄比亚居民平均收入不及出生于欧洲或美国居民的1/35，而在50年代，埃塞俄比亚人均收入是发达国家人均收入的1/16。

同样，美国目前人均收入比尼伯尔人均收入从50年代的19倍上升到了27倍。

世界上大多数最贫困国家或多或少在某种程度上相对滞后。

尤其是70年代中期以来，发展中国家经济增长进入停滞与不稳定的交替期，只有少数几个发展中国家在最近几十年能持续增长，这些国家中尤以两个世界人口大国中国和印度著名。

中国可以看作是成功进行体制改革的例子。

20世纪70年代后期改革开放以来，中国经济一直保持了高速发展。

除一些社会、经济不稳定因素之外，最近20年，中国经济改革所取得的成就解决了几千万人的温饱问题。

因为没有现存的改革经验可借鉴，中国经济改革的过程被看作是“摸着石头过河”。

实际上，经济发展是改革的落脚点和最终目标。

中国经济体制改革是以全面提高经济效益为目的，依靠发挥个人积极性，培育各种类型的市场竞争。

通常，中国向市场经济的转型过程是个缓慢的经济改革过程，表现在三个不同时期。

第一个时期从1978年至1993年，改革主要是改善激励机制和扩大市场对资源的配置范围。

这一时期以成功进行农业体制改革和双重价格体系改革为特点；第二个时期开始于1994年，这一时期中国政府决定把最终建立现代市场经济体制作为改革目标；最新时期，重点是处理好由于经济增长所带来的地区差异和贫富悬殊。

商务英语一级作文模板英文回答：As an experienced business professional with a proven track record of success in the field of international business, I am confident in my ability to excel in the 商务英语一级 exam. Throughout my career, I have consistently sought opportunities to enhance my business communication skills in English, recognizing the critical role they play in fostering effective cross-cultural communication and building strong business relationships.My fluency in English has enabled me to effectively engage with clients, colleagues, and stakeholders from diverse backgrounds, bridging cultural and linguistic barriers. I am adept at adapting my communication style to suit different audiences, ensuring that my message is clearly and concisely conveyed. Moreover, my strong command of business terminology and industry-specific jargon allows me to participate in complex negotiations, presentations,and discussions with confidence.In addition to my spoken communication skills, I am also an accomplished writer in English. I have a deep understanding of the nuances of business writing, including the use of formal language, appropriate tone, and persuasive techniques. I am proficient in crafting compelling business proposals, reports, emails, and other written materials that effectively convey my ideas, build rapport, and drive results.Furthermore, I am well-versed in the etiquette and cultural norms associated with business communication in English-speaking countries. I understand the importance of being respectful, using appropriate greetings and introductions, and maintaining a professional demeanor in all interactions. I am also sensitive to cultural differences and am always mindful of the impact my words and actions may have on others.To illustrate my proficiency in商务英语一级, allow me to share an example from a recent business negotiation. Iwas tasked with leading a team in negotiating a major contract with a multinational corporation. The negotiations were complex and involved a wide range of legal, financial, and technical issues. By leveraging my strong communication skills in English, I was able to effectively convey our position, respond to objections, and ultimately reach a mutually beneficial agreement that met the needs of both parties.中文回答：作为一名在国际商务领域拥有丰富经验和出色业绩的商务专业人士，我有信心在商务英语一级考试中取得优异成绩。

商务英语一级商务英语是指用于商务场合的英语交流方式和技巧，涵盖了商务英语词汇、商务英语口语和商务英语写作等方面的内容。

商务英语的学习对于从事国际贸易、外贸销售、商务谈判等工作的人来说是非常重要的，因为良好的商务英语能力可以帮助人们顺利开展国际商务活动。

商务英语一级考试是商务英语考试中的基础级别，主要考察考生的商务英语词汇量、听说读写能力和商务交际技巧。

下面将分别从词汇、口语和写作三个方面进行介绍。

商务英语一级考试的词汇部分主要考察考生对商务英语基本词汇的理解和运用能力。

考生需要掌握常用商务英语词汇和短语，如会议、商务信函、商务谈判等方面的词汇。

在备考过程中，考生可以通过词汇卡片、词汇表和词汇练习来提高自己的词汇量和词汇应用能力。

商务英语一级考试的口语部分主要考察考生的商务口语表达能力。

考生需要具备与国外商务伙伴进行日常交流、参加商务会议、进行商务谈判等情景的能力。

在备考过程中，考生可以通过模拟商务情景对话、商务英语口语练习和商务英语口语教材来提高自己的口语表达能力。

商务英语一级考试的写作部分主要考察考生的商务英语写作能力。

考生需要掌握商务英语书信、商务报告、商务计划等常见商务文书的写作技巧和格式。

在备考过程中，考生可以通过阅读商务英语写作教材、商务英语写作指南和商务英语写作练习来提高自己的写作水平。

综上所述，商务英语一级考试是商务英语考试中的基础级别，考察考生的商务英语词汇量、听说读写能力和商务交际技巧。

通过词汇的积累、口语的练习和写作的训练，考生可以提高自己的商务英语能力，为将来的商务工作打下坚实的基础。

商务英语的学习不仅可以帮助人们在国际商务活动中顺利沟通，还可以提升个人的职业竞争力。

因此，商务英语一级考试的备考是非常有必要的。

商务英语一级考试答案一、选择题（每题2分，共10分）1. What is the most appropriate way to address a business email to an unknown recipient?A. Dear Sir/MadamB. Hello everyoneC. Hi thereD. To whom it may concern答案：A2. Which of the following is NOT a typical section of a business report?A. IntroductionB. BodyC. ConclusionD. Personal opinion答案：D3. In a business meeting, when should you avoid using your mobile phone?A. When taking notesB. When waiting for your turn to speakC. When the meeting is adjournedD. At all times答案：D4. What is the purpose of a SWOT analysis in business?A. To evaluate the strengths and weaknesses of a companyB. To assess the opportunities and threats facing a businessC. To determine the company's market shareD. To forecast future sales答案：B5. Which of the following is the correct way to greet someone in a formal business setting?A. Hey, how's it going?B. What's up?C. Good morning, Mr. SmithD. Hi, dude答案：C二、填空题（每题2分，共10分）6. When making a presentation, it's important to maintain eye contact with your _______ to show confidence and engagement. 答案：audience7. A _______ is a document that outlines the terms and conditions of a business agreement.答案：contract8. In business communication, it's crucial to be _______ and concise to ensure clarity and effectiveness.答案：clear9. The _______ is the part of a business plan that describes the company's goals and objectives.答案：executive summary10. When dealing with international clients, it's important to be aware of cultural _______ to avoid misunderstandings. 答案：differences三、阅读理解（每题2分，共20分）阅读以下商务邮件，并回答问题。